UiPath Reviews

Our company uses the solution to automate processing of intended and unintended regulatory transactions in the banking industry. 

We are just starting to use the AI function of the solution. 

The solution has been a tremendous efficiency game for our company. 

We have delivered hundreds of thousands of hours of efficiency over 300 robotic process automations. 

The speed to market is amazing because an automation can go from the initial planning conversation to production in weeks.

Most of our automations have been without a user interface and we need the ability to interact with users directly. That should be coming in the next release for us. 

I have been using the solution for four years. 

The solution has been very stable across hundreds of automations. 

We scaled from dozens to hundreds of automations and are very satisfied with the solution's scalability. 

Technical support has been great and I rate it an eight out of ten.

The solution's community forums are great and help solve many issues. We can easily reference documentation for similar issues and that provides a lot of assistance. 

Positive

We previously used Pega but switched to the solution for its speed-to-market benefit. 

Our strategy is to use automation for maintainable, high-quality, repeatable processes while delivering excellent speed. 

I was not involved in the initial setup within our environment, but have managed the deployment of several hundred automations and the process is straightforward. 

It is very easy to use our CICD pipeline to deploy and monitor solutions via the orchestrator tool. 

Our ROI is saving hundreds of thousands of hours in time by automating processes that used to be managed by staff. 

Academy courses have been very helpful in preparing our developers for certifications.

I rate the solution a nine out of ten. 

My use case is to automate a bunch of office processes. It helps my team and finance organization save time and money.

There's a monthly upload process in my order management team. Every month, this team uploads a bunch of files to SAP. Now they don't need to do that because the bot does that for them at a given time period. The team members need to just upload a file to SharePoint and then the bot will pick it up.

It reduced human error. It saves us time redoing work and allows our humans to do other stuff.

It has freed up a couple of hours in a month. If you scale it, I'd say there are some processes that are daily. It has been at least 2,000 hours so far. This additional time enabled employees to focus on higher-value work. Bots can be tricky to debug. So, sometimes employees get frustrated there but overall they're happy it's there in the first place.

UiPath reduced the cost of our automation operations. Right now it's breaking even, but over time there'll be more. It has also reduced overall costs. 

The Studio and Orchestrator are pretty valuable. They seem to have a lot of connectivity and usability. It's pretty easy for people without a coding background to use it.

It's pretty easy to build automation using UiPath. It's a little hard for some activities because there's not enough support. There's not a lot of adoption with that activity, but the ones that are commonly used have pretty good support.

Its end-to-end coverage is important to us. If we have it all on one platform, we don't have to bounce around other software. But, we ended up doing a little bit of both.

Capturing ROI needs improvement. I would also like for it to have more logging mechanisms in Orchestrator.

I have been using UiPath for about two years now. 

It's stable now. 

We mainly use Unattended Automation but it has helped to scale RPA benefits by automating departments for the very few Attended Automations we have. It's important to me because my job pretty much depends on this software. Changing from this product to another RPA product is going to be extremely costly and time-consuming.

It is scalable. We have about 30 users on it now that are entry-level/senior associate-level people.

It requires four developers to maintain. 

We plan to increase usage in the long term. But right not we still have enough capacity in our existing Orchestrator.

I would rate their tech support a six out of ten. Most of them don't work in U.S. time and they're not always very responsive. Sometimes they give an answer that is pretty generic and can be found in the online article, even though I referenced the article already.

We also use Automation Anywhere. 

The initial setup was not too hard and not too easy. Some documentation wasn't very clear, and for basic features it handled it pretty well. But, if you wanted to go more granular and customize your deployment, it would be a little hard to find out the answer.

The deployment took about a month. We involved the UiPath support to help us implement it and upgrade our systems. Other than that, we got our PAM software lead that uses CyberArk to configure the Orchestrator with us.

We have seen ROI. I don't know the max number of hours but I'd say we've saved around 2,000 hours so far.

I think pricing could be better. I think it should be more visible.

The license system with Studio licenses seemed a bit redundant and not necessary.

We looked at other solutions but went with UiPath because of the cost. Another reason was that we have more developers that are specialized in UiPath, as well as management, who seemed to like UiPath more.

I still have to pay attention to the infrastructure a little bit because it's still On-premises. I'm using the On-premises products more so, but the support has been pretty decent. And then, there are community forums to look up how to debug some stuff.

The upfront cost is always going to be more than trying to keep it to the human process, but over time we'll realize more return.

My advice would be get UiPath support to do this for you and involve all your IT firewall security team.

You need to know more about security and cybersecurity in order to fully deploy your automations. Some of that is kind of missing in the Academy where they focus mainly on building automations, but not really securing it.

I would rate UiPath an eight out of ten. 

Earlier, there was no integration of PagerDuty. In any process, we had been working with many stakeholders and many other clients, however, sometimes if any process needed to be done at a particular time, for example, 8:00 AM in the morning, and was not running at that time, we would get a failure message. Now, we instantly get an alert on our phone, or we get an alert on Teams or Slack. This UiPath integration, with all the features, is very beneficial as it is keeping us up to date and on schedule. If there are any failures the production support team can know and handle them immediately.

All the features, all the packages, everything, have been great. All of the artificial intelligence which we are getting is super-useful, as are all the needed updates.

All the features are valuable as, much like any application, it cannot work without just one feature. For example, we have PDF automation, we have Excel automation, Citrix, SAP, and we have SharePoint automation - which makes it so that we can automate anything. All the features combined allow us to work on multiple projects or one specific project. 

The ease of building automation using this solution is good. I really enjoy the flexibility. It's also very easy. We do need a few coding skills with languages like C# or Power Automate. However, it's got a good UI, with drag and drop functionality. That makes it easy compared to other tools, like Prism automation. UiPath is much better and it's highly recommended.

Scaling automation without worrying about the infrastructure was easy. I simply did some googling and looked to see which automation tools were out there and which was the leader. There were multiple training portals - including UiPath Academy, where I was able to pull all of these tutorials and insights. There's also a free forum where queries are answered. It made everything quite easy. 

The solution enables us to implement end-to-end automation starting with process analysis, and robot building. This end-to-end coverage is important to me as we follow an agile methodology. We have an RPA development life cycle. This product gives us all the tools and everything we need. The requirement gathering and document preparation come as standard models. We have UiPath Studio for testing and UiPath test features for maintenance. We have the Orchestrator where we can maintain everything as well. We can see where things are working or not. In fact, we have integration with PagerDuty that gives alerts if something is failing or not working. It's really important that UiPath has integrated across all the life cycles, and that all the phases are working properly.

UiPath has helped to minimize our on-premises footprint, which has been very important to me. It's very important due to the fact that we can build a robust and scalable solution for an enterprise and have security in UiPath. It's very important that customer satisfaction is there, no matter what we are developing. It's very important to our organization.

It's a very fast solution. It can provide a result or automation to a business process within seconds. If we have an API, we can integrate EPS as well instead of using the UI. Basically, we can get any solution we need within seconds. It's very fast.

I have noticed that the solution reduces the cost of digital transformation as we are saving on manual hours. It's reducing them. We don't have to hire more people to do these manual jobs, which has helped us reduce the cost.

We did require application upgrades and IT application support. We wanted to update and get all the latest features that UiPath often releases. I've seen every month or every year we get all of these new packages. It's better to include the latest version to get all the latest features.

With UiPath, we have reduced human error. Humans are prone to making errors that they can make at any time. The bot does not. It's continuously given proper feedback. The lack of human errors has affected business a lot. The bot allows for complete confidence that perfect work is being done. It has also freed up employee time. We've saved thousands of hours. We have ten processes that are running in production. Up to this point, with those running, we have saved up to 1,918 hours from the automation. On top of that, employees can now focus on higher-value work. It has improved work satisfaction. There is more self-motivation that boosts the work, which we are doing.

The solution has reduced costs overall via automation. However, I cannot speak to exact cost savings. As a whole, it's saved our organization money.

Right now, we don't have many use cases in the field of NLP, natural language processing, or artificial intelligence. There are not many tutorials or any videos or enough insights shared by the UiPath Academy. If we could get more insights, that would be great.

With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license.

I've been using the solution for the past three years. I am currently working in Rackspace Technology. It's been two years looking at it now and one year in my previous organization, which was essential.

The solution is very stable. 

It is scalable. So far it's not been getting into trouble, and we haven't tested the boundaries, however, it's scalable.

I've been using the solution for the past three years myself. We also have a developer and some bigger production staff. There might be a few people who use it here and there. 

It's been extensively used in our organization. We are getting in touch with many internal clients, internal business units, and getting more projects. We are in the process of expanding it. Right now, we have five to 10 business units, such as accounting, et cetera, and we are trying to expand further out to other departments. 

I've never used UiPath technical support.

I did not previously use a different solution. 

The initial setup was easy. We basically had to install UiPath Studio and the tool, as well as the orchestrator. It was quite straightforward and easy.

The deployment process was just a couple of minutes. It was maybe five minutes. Not more than that.

We didn't have much of an implementation strategy beyond setting it up and working with a model via the deployment team. 

We handled the implementation ourselves. 

While I have noted an ROI, I cannot share specific data points.

I don't know much about the buying, the pricing, and other cost-related details. 

I did evaluate other options, such as Automation Anywhere, however, I have found that UiPath has a better interface and all the activities can be seen more visibly on the screen.

We are just a customer. 

At this time, we have not automated departments or role-specific processes that require human-robot collaboration. Mostly, we have unattended automation such as NOMA inclusion. We do not use the AI functionality in our automation process just yet and we do not use the solution's automation cloud offering. We also have not used the UiPath apps feature.

I would advise users considering the solution to try it once. The community edition is free. You can explore and download the community edition and take note of all the features which UiPath offers. If it suits the company, I would advise users to go contact the UiPath technical team or support team and get more information on how to implement UiPath.

The more you explore, the more you'll learn. It's not just the straightforward drag and drop functionality. Many people say that UiPath is just for a person with no technical knowledge. However, the more knowledge you have of the technical side, with an understanding of languages like Java, Python, C#, the more you'll excel as it's based on a .NET framework. 

I'd rate the solution at a nine out of ten.

I am an RPA developer and I am using UiPath to create both attended and unattended bots.

I develop bots that run doing overnight tasks and we can check the results in the morning.

UiPath allows us to scale without having to worry about the infrastructure. It is simple to scale any of the automations that you develop. 

UiPath makes it easy to build automations. It is very user-friendly and they provide all of the courses in the UiPath Academy. We can learn starting with the basics, and it is really simple. One person needs between two weeks and one month to learn it.

This solution provides us with the ability to do end-to-end automation, starting with the discovery phase and process mining. After that, we move to the building page where we have Studio X, and then we can deploy the automation on the cloud.

UiPath has helped us to scale RPA benefits by automating the backup of all of the projects running in the organization. This bot runs every night and reduces our workload for one employee by eight hours, or one day each week. 

UiPath handles all of the infrastructure updates and maintenance, which is really good.

The cloud offering has helped us to see time to value quicker. It has helped us in many ways, including with the automation of repeated tasks. One example is that I created a bot for myself that is responsible for filtering all of the spam emails from my inbox on a daily basis, and then removing them. The first step is the identification and the second step is removing them. This saves me time.

The automation cloud has helped us to reduce the total cost of ownership because we can manage everything through Orchestrator.

UiPath has definitely reduced the percentage of human errors that we have in our processes. In our system, all of the bots follow our best practices so there is a very small chance of error. The reduction in error rate depends on the process. For example, the OCR is not very accurate so the errors are higher but if the process involves an API or SQL queries then it is very good.

This product has helped to reduce the cost of our automation operations. There is more of an upfront cost but it is one-time, and then we start saving.

The best feature is the good community support that is provided in the UiPath forum.

I like that it is a cloud version and runs on Citrix. I used the cloud offering to deploy my bots and manage my Orchestrators.

It would be very helpful for us if they provided more business use cases and helped us to learn them.

We have been using UiPath for almost two years.

There are times when you need to shut down the automation and restart it. Other than that, it is very stable.

I am the only one developing the bots but I am currently training some other people who are just learning it.

To this point, we have not had to scale any of our projects. Our usage of it depends on the project and where we can use automation.

When other features and updates are released, we normally visit the forum to help understand them. I have never used technical support.

I have also tried using Automation Anywhere.

Each solution has different types of bots that are available. One of the differences is that with UiPath, you have Orchestrator to help you manage them.

Generally speaking, UiPath is easier to understand.

The initial setup is not complex. It is easy to deploy and the actual setup of UiPath is not very difficult. It is a matter of downloading the Studio and creating an account in the Orchestrator. Then, you can start working.

My IT team was responsible for the initial setup. Only one person was needed to complete it.

I take care of all of the maintenance.

I am using the Community Edition and am not familiar with the cost of the paid editions.

We do not yet use the AI functionality but I know that it is there.

I have watched some videos on the UiPath apps feature, which lets us create automations in a low-code/no-code fashion. We have not used it yet but this is something that we'll be exploring in the future.

The biggest lesson that I learned from using this solution is that they have a very good community forum, where you can share ideas and learn from other RPA developers.

My advice for anybody who is implementing this product is to start by taking the fundamental UiPath courses from the UiPath Academy. This will help to understand RPA and UiPath.

In summary, this is a good product and I'm quite satisfied with all of the functionality that it provides.

I would rate this solution a nine out of ten.

One of my primary use cases is invoice processing.

In this process, there are two applications including one for data and the other for the main application. The main application needs to take invoice data from the data process and match it with invoice details that it has. After this, the status needs to be recorded in the data process.

UiPath is growing day by day. We began with one unattended bot and we now have approximately 20 bots in production.

We are using the RE framework and it's very helpful for delivering the product on time.

The image-based automation is working as expected, using different levels of accuracy.

OCR-based activities should be improved to handle larger amounts of text.

UiPath does not recognize Google and Microsoft OCRs.

Sometimes UiPath will not work properly, even though it worked the previous day. Also, it may suddenly not work when we switch environments from development to QA. This happens approximately one out of ten times.

I have been using UiPath for the past two years.

Technical support has been helpful for debugging and fixing issues that we have had in production.

I did not use another solution prior to this one.

I began looking at Automation Anywhere, but when I saw how user-friendly the interface in UiPath was, I started learning it instead. I find it very comfortable to work with and develop processes.

I am proud to have UiPath on my resume as it is valuable for career growth. I plan to continue as a UiPath developer.

We use UiPath for a lot of different scenarios including recording daily time capture, ordering meals for teams, and more technical work related to tax and audit. The most common uses for me personally are for drafting and sending emails. This has saved a countless hours of time. Basically, if it can be automated then we are automating it.

UiPath has opened up a lot of opportunities in our organization to save time through automation, but maybe even more importantly, it has created jobs and opportunities for many who want to work in the tech space. This work is highly satisfying and makes a real impact on the quality of life for those involved.

My favorite features and upgrades that I have found the most valuable are the ability to create custom activities specific to our organization's needs. This ability to customize what we need has really opened up opportunities to automate programs that otherwise would not work properly. Legacy systems can be finicky, but this feature makes it possible to use APIs and get the work done that we need.

I work in a highly regulated field and so many of the features offered by UiPath are not allowed because of one reason or another. I would definitely appreciate efforts to be made to build useful tools that meet regulatory standards in different fields so that we can all get the most out of automation.

We have been using this solution for two and a half years.

We use many different solutions, but I am personally most familiar with UiPath

If you are a smaller organization, use the free community version of the software to get a feel for its features and abilities. Then, once you are comfortable with how it can be applied, work with UiPath to implement it. It will take sacrifice, but the returns are great.

We evaluated all options and decided on different tools for different scenarios. These tools include Automation Anywhere, Blue Prism, etc. 

We don't have a single primary use case. We use the Orchestrator studio to deploy attended and unattended robots to relieve the workforce of the mundane tasks that they currently do.

I don't think there is one most valuable feature. From my viewpoint, Orchestrator is great because I'm able to manage and control the robots and licensing. Obviously Studio is very valuable for our developers because it gives a nice visual way of developing the robots. Of course, the robots themselves do all the work. It is really a package that has to be put together.

The Insight product coming out in the next release looks interesting as a management tool, but I haven't dug into it enough to fully appreciate it.

Obviously, the Studio can always be improved. Even though you can drag-and-drop, it's still cumbersome unless you are a programmer. I think the Studio X is going to help tremendously for the citizen developers. I think that is going to be a big benefit in simplifying the interface.

There are currently four-and-a-half people in the organization involved in the automation project and I think we'll have no problem scaling that up as necessary.

We have used UiPath Academy. In fact, we've actually referred our citizen developers there.

On a scale of one to five where one is the least beneficial and five is very beneficial, I would rate the UiPath Academy about a four. It is specifically for developers, so there is a complexity level there that can take a little bit for say the average user who isn't an expert to get through, but for somebody who's already done development, it's good.

We actually signed up as a premium support member and took out a contract back about four months ago. Christopher Wilkins is our liaison and he's phenomenal. Absolutely any time I called Christopher, he has gone out of his way to help us. He's our success manager.

From the time of purchase to deployment took about six months total. We did a quick prototype that I had spent two months to get it up and running and then it took me six months to clean it up.

I thought that the implementation was complicated but that was because they did the prototype and then handed it off and I had to come in and take the prototype and actually make it work in production.

We run the automation in a virtual environment. It was a bit painful to get it all working. We actually use Citrix VDI (Virtual Desktop Infrastructure) environment and the problem with that is it uses a storefront. When you log in, it doesn't know which server you're accessing. UiPath had problems with that, so we had to ditch that attempt. What we're doing is we're using the VDI image just to read and chart virtual machines every four months and using those for our UiPath.

We did use a third party. Our experience with them was good and bad. The young man that came in from the Netherlands was extremely bright, but he was all over the place. So he thought he knew how certain things would work and in reality, they did not. So it was painful because instead of having a methodical way of working through the issues, he was jumping about too much and it didn't go very smoothly.

We don't really have exact numbers for the return on investment right now because we are too early into the process. We are still trying to get the whole organization comfortable with the concept. But you can see the processes have helped reduce human error in the finance area. It has also saved our organization time. Anytime you don't have a person doing the manual work, they can go on to do better things with their time.

I inherited a bit of a mess. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use of the platform for automation as about a three. Most of the problem is with the processes themselves having not been streamlined. So if there is a bad process in place and we still have to automate it, it will still be a bad process.

On the other hand, we do experience performance benefits using the solution. For mundane processes, the people who no longer have to do them because they are automated are extremely happy about that. The benefits were almost immediate. If we had somebody wasting three to four hours producing a single report that we can have a robot do, it's an immediate benefit.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine or ten. I think the product is tremendous. We're still early in the process. As we get into AI, I think it's going to be a tremendous benefit.

My advice to anyone looking into this as a solution is to let somebody else do the deployment. You really have to make sure you understand the infrastructure required to properly scale up the solution. Make sure that you have senior management on board with the concept and then work hard to get citizen champions out there as soon as you can.

We are using Orchestrator and unattended robots.

We use this solution for automating financial tasks. Some of our use cases including reconciling amounts, such as those related to invoicing.

We run some of our automations in a virtual environment. We have been running into roadblocks with Citrix, so we run them on virtual desktops.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Building automation using a standard set of rules is not a problem. It can become problematic depending on the data and the types of tasks.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. We are using it to gain experience with the platform.

From the point that we purchased our UiPath license until we had our first robot was probably three or four months. The first robots that we created were for account reconciliation, and the implementation was straightforward.

At the least, this solution is making us rethink the way our processes work. Putting automations in place not only helps to save time, but it gets people thinking about where else we can use automation.

This solution is improving our employee experience, giving them time to do other things. From a resource perspective, we are staffed the same way, but our employees are able to make better use of their time. In total, we have saved thousands of hours.

In terms of eliminating human errors, we have seen an improvement of approximately twenty percent.

The most valuable feature of Orchestrator is that it gives you the ability to control everything from a centralized location. You can have access to everything that is running.

For unattended bots, the best feature is the value that you get from not needing to have somebody there to do the job. It's a time-saving benefit.

Several areas of this solution need improvement including insights, the dashboarding of results, and process mining.

When it comes to scoring, you receive a score after the intake and a score after you build it, but you should also get a score after you build it.

With respect to the stability, on a scale from one to five, I would rate this solution a four. The system is generally pretty stable. Some of the things that cause instability are outside of UiPath, or the robots interact with them.

There are between fifteen and twenty people involved with the automation program in our organization.

We have used support and they are ok.

We hired LTI to assist us with the implementation. Our experience with them was not good. They had a few really capable people, but not the whole team. They were learning along the way.

We began to realize ROI after six months.

This is a good solution, and the availability of training helped us to get started.

Definitely, the Insights component needs to be improved.

My advice to anybody who is implementing this solution is that the solution can be great, but it will only be as great as the design of your processes. You have to make sure that everything is done right to get the best results.

I would rate this solution a seven out of ten.