Earlier, there was no integration of PagerDuty. In any process, we had been working with many stakeholders and many other clients, however, sometimes if any process needed to be done at a particular time, for example, 8:00 AM in the morning, and was not running at that time, we would get a failure message. Now, we instantly get an alert on our phone, or we get an alert on Teams or Slack. This UiPath integration, with all the features, is very beneficial as it is keeping us up to date and on schedule. If there are any failures the production support team can know and handle them immediately.
All the features, all the packages, everything, have been great. All of the artificial intelligence which we are getting is super-useful, as are all the needed updates.
All the features are valuable as, much like any application, it cannot work without just one feature. For example, we have PDF automation, we have Excel automation, Citrix, SAP, and we have SharePoint automation - which makes it so that we can automate anything. All the features combined allow us to work on multiple projects or one specific project.
The ease of building automation using this solution is good. I really enjoy the flexibility. It's also very easy. We do need a few coding skills with languages like C# or Power Automate. However, it's got a good UI, with drag and drop functionality. That makes it easy compared to other tools, like Prism automation. UiPath is much better and it's highly recommended.
Scaling automation without worrying about the infrastructure was easy. I simply did some googling and looked to see which automation tools were out there and which was the leader. There were multiple training portals - including UiPath Academy, where I was able to pull all of these tutorials and insights. There's also a free forum where queries are answered. It made everything quite easy.
The solution enables us to implement end-to-end automation starting with process analysis, and robot building. This end-to-end coverage is important to me as we follow an agile methodology. We have an RPA development life cycle. This product gives us all the tools and everything we need. The requirement gathering and document preparation come as standard models. We have UiPath Studio for testing and UiPath test features for maintenance. We have the Orchestrator where we can maintain everything as well. We can see where things are working or not. In fact, we have integration with PagerDuty that gives alerts if something is failing or not working. It's really important that UiPath has integrated across all the life cycles, and that all the phases are working properly.
UiPath has helped to minimize our on-premises footprint, which has been very important to me. It's very important due to the fact that we can build a robust and scalable solution for an enterprise and have security in UiPath. It's very important that customer satisfaction is there, no matter what we are developing. It's very important to our organization.
It's a very fast solution. It can provide a result or automation to a business process within seconds. If we have an API, we can integrate EPS as well instead of using the UI. Basically, we can get any solution we need within seconds. It's very fast.
I have noticed that the solution reduces the cost of digital transformation as we are saving on manual hours. It's reducing them. We don't have to hire more people to do these manual jobs, which has helped us reduce the cost.
We did require application upgrades and IT application support. We wanted to update and get all the latest features that UiPath often releases. I've seen every month or every year we get all of these new packages. It's better to include the latest version to get all the latest features.
With UiPath, we have reduced human error. Humans are prone to making errors that they can make at any time. The bot does not. It's continuously given proper feedback. The lack of human errors has affected business a lot. The bot allows for complete confidence that perfect work is being done. It has also freed up employee time. We've saved thousands of hours. We have ten processes that are running in production. Up to this point, with those running, we have saved up to 1,918 hours from the automation. On top of that, employees can now focus on higher-value work. It has improved work satisfaction. There is more self-motivation that boosts the work, which we are doing.
The solution has reduced costs overall via automation. However, I cannot speak to exact cost savings. As a whole, it's saved our organization money.
Right now, we don't have many use cases in the field of NLP, natural language processing, or artificial intelligence. There are not many tutorials or any videos or enough insights shared by the UiPath Academy. If we could get more insights, that would be great.
With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license.
I've been using the solution for the past three years. I am currently working in Rackspace Technology. It's been two years looking at it now and one year in my previous organization, which was essential.
The solution is very stable.
It is scalable. So far it's not been getting into trouble, and we haven't tested the boundaries, however, it's scalable.
I've been using the solution for the past three years myself. We also have a developer and some bigger production staff. There might be a few people who use it here and there.
It's been extensively used in our organization. We are getting in touch with many internal clients, internal business units, and getting more projects. We are in the process of expanding it. Right now, we have five to 10 business units, such as accounting, et cetera, and we are trying to expand further out to other departments.
I've never used UiPath technical support.
I did not previously use a different solution.
The initial setup was easy. We basically had to install UiPath Studio and the tool, as well as the orchestrator. It was quite straightforward and easy.
The deployment process was just a couple of minutes. It was maybe five minutes. Not more than that.
We didn't have much of an implementation strategy beyond setting it up and working with a model via the deployment team.
We handled the implementation ourselves.
While I have noted an ROI, I cannot share specific data points.
I don't know much about the buying, the pricing, and other cost-related details.
I did evaluate other options, such as Automation Anywhere, however, I have found that UiPath has a better interface and all the activities can be seen more visibly on the screen.
We are just a customer.
At this time, we have not automated departments or role-specific processes that require human-robot collaboration. Mostly, we have unattended automation such as NOMA inclusion. We do not use the AI functionality in our automation process just yet and we do not use the solution's automation cloud offering. We also have not used the UiPath apps feature.
I would advise users considering the solution to try it once. The community edition is free. You can explore and download the community edition and take note of all the features which UiPath offers. If it suits the company, I would advise users to go contact the UiPath technical team or support team and get more information on how to implement UiPath.
The more you explore, the more you'll learn. It's not just the straightforward drag and drop functionality. Many people say that UiPath is just for a person with no technical knowledge. However, the more knowledge you have of the technical side, with an understanding of languages like Java, Python, C#, the more you'll excel as it's based on a .NET framework.
I'd rate the solution at a nine out of ten.