Try our new research platform with insights from 80,000+ expert users
Roy Jimenez - PeerSpot reviewer
Automation back office at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Increases capacity and frees up our resources
Pros and Cons
  • "Our usage is very simple. We have been getting the text, parsing it, and trying to categorize and analyze it. We are not using it fully, but the OCR is very important."
  • "We have had some issues with StudioX."

What is our primary use case?

The process is for background checks. There are all kinds of checks such as academic, criminal, and work as well. We receive all the volume through the queues. We are using the citizen developer, StudioX, to get the cases and understand what are the fields and what are the requirements for each one of the cases. The bot will process them accordingly. For example, for each university or academic, there is a different process around the world.

The industry we use it for is HR. What we do with the backgrounds is providing a confirmation to our clients that people have the qualifications that they say they have. It is for data accuracy and consistency within the HR and talent acquisition departments.

How has it helped my organization?

Our AI-powered automation initiative has not yet changed what our organization is able to achieve because the project is still a pilot. We are still working a little bit on the environment. We are working through VDI, so it is not straightforward. We cannot just install or put UiPath to work. So far, we have not seen all the results, but we are looking forward to that in the next quarter.

UiPath would definitely free up time or resources for other tasks. We are a team of six people. We are estimating that two of them will be free for new projects. There is about 30% of resource savings.

What is most valuable?

Our usage is very simple. We have been getting the text, parsing it, and trying to categorize and analyze it. We are not using it fully, but the OCR is very important. This is a package from StudioX. With OCR, we will implement document reviews to make sure that whatever the applicant puts in the form is consistent with the document provided. For example, in academics, it will be your bachelor's or master's certificate.

The value proposition of implementing UiPath is that if we use UiPath and the RPA functionality, instead of passing the process to a BPO, we will start understanding the process and automating it as much as possible. We will have hybrid workflows between humans and robots. We will create capacity. We will have the same number of workers but increased capacity. We will start having conversations with our stakeholders on how to reinvest all of this capacity that has been liberated.

What needs improvement?

We have had some issues with StudioX. In terms of features, for now, I am pretty happy with UiPath. The requirements of the process to be automated are covered with the basic functionality. It is not exactly UiPath, but for security reasons, we are not able to download packages and use the functionality provided by the community with their developments. It is not on the side of UiPath. 

Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.

For how long have I used the solution?

I was certified as a Citizen three years ago. That is the time frame that I have been using it.

What do I think about the stability of the solution?

Recently, there was a software update of StudioX. We had some bugs. I would rate it a five out of ten in terms of stability.

What do I think about the scalability of the solution?

We are working on moving to the cloud, so scalability will be good.

How are customer service and support?

We have internal support. I do not speak with the vendor. Our internal support system is pretty consistent. They have quick response times.

Which solution did I use previously and why did I switch?

From my perspective, I do not think we have been using any other solution. We have been with UiPath for about eight years. I cannot confirm the number, but I know that we have been partners for a long time.

We also use AutoHotkey which is something similar but not a replacement. It is a software solution that allows you to reprogram your keyboard and put some functionality in there to automate some of the things, but it is not a replacement.

How was the initial setup?

I was not involved in its deployment. It is on-prem right now. We are migrating the company to the GCP, so there may be some restraints in regard to that. Everything is currently on-prem, but we are working on going to the cloud.

What was our ROI?

The ROI would be in regard to the capacity. We estimate two FTEs to be free from this project.

What other advice do I have?

We have not yet used UiPath's AI Center and many other features. We are using StudioX, so we are still in the citizen developer mode. We are not using the full functionality with Studio and all that. We have an RPA COE. They have much more complex processes and projects, but we have not used it for that. This UiPath convention has brought a lot of ideas in terms of how to start leveraging it more.

We have also not used UiPath Process Mining and Task Mining. I am working with one of my colleagues who is like a bridge between operations and IT.  We are working together to see how we can better use the technology to improve processes. I have to go team by team, understand the process, and go deeper to see where we can start using this technology. We will have a roadmap of where we need to go.

Overall, I would rate UiPath an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Muhammad_Uzair - PeerSpot reviewer
RPA Developer at a tech services company with 51-200 employees
Real User
Top 20
Good automation tool that helps reduce labor cost and increase efficiencies
Pros and Cons
  • "There’s a good level of maturity in the UiPath framework."
  • "UiPath is not that fast."

What is our primary use case?

I've been making some accelerators using it. Each Customer Relationship Management page in the telecom industry has a similar kind of structure, so things do not change a lot. I'm creating an accelerator that can log into a CRM and quickly perform specific tasks as per requirements. For example, the robot will log on to a CRM page, will add updated user information, and check the details of user requests. Another case could be creating specified user service requests and monitoring their status for service efficiency. 

How has it helped my organization?

We're automating a bunch of processes in the telecommunication industry. We’re implementing RPA solutions in the biggest telecommunications company in my country. Our main focus was to increase the return on investment. What we tried to do was reduce the time, reduce the manual labor costs and errors, and increase efficiency.

The big picture is to work towards reducing labor costs and creating solutions that are required to enhance your efficiency. This also streamlines process workflows when handling robot exceptions.

What is most valuable?

The drag-and-drop features and the activities that are pre-made are useful. It's a big plus for UiPath. Whenever I use it, I can do all kinds of work with it and it's really easy. For example, if you have to store data in a dictionary or make a list, there are all kinds of ways to do it. You can do almost anything using UiPath.

The community is very good. I get 90% of my questions answered there.

There’s a good level of maturity in the UiPath framework. Once you get hands-on experience with it and once you are a little bit familiar with it, it becomes really interesting to make automation.

Another thing to add would be queues. It gives you the power to assign multiple bots to any item in the queue and you can monitor the activities and status in the queue.

UiPath enables us to implement end-to-end automation. Once you have hands-on experience with it, you don't even have to think about the steps. There are hundreds of activities to help you to carry out any solution. It enables you to perform endpoint processes really efficiently.

When you compare the solution to other automation companies, like Automation Anywhere or Microsoft Power Automate, UiPath has the biggest community, and that really helps you a lot. Whatever questions we have will get answered due to the extremely helpful and active community. You get answers pretty quickly as well. Most questions I have are already addressed there. It adds a lot of value to UiPath and plays a major role in our success.

I have done a few UiPath Academy courses. I have not gotten certifications, however, UiPath has advanced certifications and material on the website that lays out those certifications. They have a lot of tutorials to let you get deep into the product.

It's helped speed up our digital transformation. Our main focus has been on automation and increasing efficiencies while reducing errors and costs. Automation helps significantly reduce human error. 

What needs improvement?

The ease of building automation using UiPath is appreciable. In the beginning, it was a bit difficult as you have to know about C# and VB Script. I come from a Python background. If you are making a list, for example, in Python, it’s very simple. There isn’t that much complexity. If you're doing list manipulation and dictionary manipulation, you have all kinds of data structures. However, when it comes to UiPath, it is not as simple since you have to be very certain about what you're writing.

There are some things missing in UiPath. There used to be an activity where you could just add an item. This activity is now gone. Some of the things in UiPath are changing. This is a bit difficult due to the fact that, if a beginner is trying to add something to a dictionary, they'll have to look through the community's communications and then they might figure out that the old ways are gone. But that is not always the case, there have been better and newly modified activities like ones that help choose selectors for UI Automation.

UiPath is not that fast. They do have an option to increase the speed of processes. You can increase their speed in the settings. However, whenever you do that, the chances of it curbing the flow at some point is higher. 

For how long have I used the solution?

I've been using it for the last three months. I jumped into this field of automation about six months ago. I have explored Power Automate, Robocorp, and Automation Anywhere during this time. UiPath, however, has been a good experience so far.

What do I think about the stability of the solution?

The stability is okay and chances of bottlenecking are not much. Occasionally there are some errors and the robots do crash but overall that is not an issue. 

What do I think about the scalability of the solution?

It's a mature product; it can scale well. It's pretty sophisticated so you can get a lot of scalability in the automation process. 

How are customer service and support?

I have not contacted technical support. I'm a beginner, and usually, I turn to the UiPath community forums. Many problems are answered right in the community itself. 

Which solution did I use previously and why did I switch?

I was using Autosphere before UiPath. I've also used Automation Anywhere and Robocorp. UiPath is for developers and business users. UiPath is far superior to Automation Anywhere, however, when it comes to speed, I feel that Autosphere and Robocorp are faster than UiPath.

How was the initial setup?

I was not involved in the initial deployment. 

They do give a bit of support with processes. However, after a few months, the solution does require some maintenance. We also supply support and our clients hardly need it anymore. 

What's my experience with pricing, setup cost, and licensing?

The cost used to be fine, however, Microsoft has reduced its costs significantly and that's going to be a challenge for UiPath. In comparison to other automation products, UiPath is reasonable. 

What other advice do I have?

I'm an end-user and an administrator. 

I'm not using the AI functionality apart from OCR-related solutions. However, there is a huge market for it. 

I would rate the solution nine out of ten. This solution offers a lot. It's a good product to try. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
Nikhil Gadge - PeerSpot reviewer
Software Engineering Team Lead at a tech services company with 1,001-5,000 employees
Real User
Top 20
A cost-effective, user-friendly solution with many good features
Pros and Cons
  • "It's user-friendly. The UI is very user-friendly. It's quick to learn. Anyone can learn this tool."
  • "There are cases where because of the UiPath upgrade, some of the activity features get upgraded, and the processes that we have designed using an older version of UiPath don't run after the upgrade. In such scenarios, we have to downgrade and use only the older version. We have seen issues in that part. It's good to add new features, but that shouldn't impact the existing development of processes that we have done for our end users."

What is our primary use case?

We use it for making end-to-end projects. We are working with a commodity trading company where we have automated almost 150 processes. We have automated daily tasks or repetitive tasks.

How has it helped my organization?

It allows us to implement end-to-end automation. It's an ongoing activity where everybody is involved in automating things. Everybody is looking for a cost-effective output. With manual processes, there are chances of errors, but with UiPath, there are no errors.

It's cost-effective. For example, if ten members of a team are working on a given task, with UiPath, that task can be done by one member. It saves costs for our clients, and they can use the freed-up employees for other important tasks. So, it saves time and costs and improves accuracy for our clients.

It helps to minimize the on-premises footprint.

It speeds up digital transformation or reduces the cost of digital transformation. Doing so doesn't require expensive or complex application upgrades or IT application support.

It reduces a lot of human errors. It also frees up employees' time, but there is a drawback. Previously, if a hundred-member team was working on a given task, after automation, you don't need that many people, and they end up losing their jobs. That's applicable to any kind of automation case or any of the automation apps. The time saved with automation varies. It depends on the project.

What is most valuable?

It's user-friendly. The UI is very user-friendly. It's quick to learn. Anyone can learn this tool.

The Orchestrator feature given in UiPath is very good for monitoring processes. We get alerts for everything on time.

The ReFramework feature available in UiPath is widely used. We have almost 90% of the processes running on ReFramework. Other built-in features are also very good. Exception handling is a very good feature that has been introduced in ReFramework.

The Insights feature that they have recently introduced is also very good. We can create dashboards and configure alerts.

The UiPath community is good. They also provide free-of-cost UiPath Academy where any beginner can learn about UiPath free of cost and get certified. It's a very good service provided by UiPath. I used UiPath Academy when I started with UiPath. The courses are very well prepared and detailed. There are videos, and there is a theoretical part. At the end of every course chapter, you have to take a test, so you get to know how good you are at that part. Each and every point and detail has been covered in the UiPath Academy courses.

What needs improvement?

I have not used it that much. It has been more than enough for my needs. However, its stability could be better. There are cases where because of the UiPath upgrade, some of the activity features get upgraded, and the processes that we have designed using an older version of UiPath don't run after the upgrade. In such scenarios, we have to downgrade and use only the older version. We have seen issues in that part. It's good to add new features, but that shouldn't impact the existing development of processes that we have done for our end users. We shouldn't have had to design features using the older version. We find it difficult when they remove or change features with the upgrade. We have to reach out to the UiPath community for a solution.

For how long have I used the solution?

We have been using this solution for 2.5 years.

What do I think about the stability of the solution?

I'd rate it a seven out of ten in terms of stability.

What do I think about the scalability of the solution?

I'd rate it a nine out of ten in terms of scalability.

How are customer service and support?

They are very quick. They have separate teams. You can email them your query and you get a response within two to three hours. I'd rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've used another tool previously, but we could only automate a limited number of processes with that tool, whereas, with UiPath, we don't have any such limitation. 

How was the initial setup?

I wasn't involved in its setup.

Which other solutions did I evaluate?

I didn't evaluate other options. I had heard of Automation Anywhere, but more people were using UiPath, so I also chose that.

What other advice do I have?

It's very good. I'd recommend it to everybody. You should use UiPath instead of any other tool.

If somebody wants to learn UiPath, I'd recommend UiPath Academy instead of purchasing a course from any of the other platforms or going to a class.

I'd rate UiPath a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1976424 - PeerSpot reviewer
Technology executive at a financial services firm with 10,001+ employees
Real User
Speed-to-market automation is amazing and efficiency results are tremendous
Pros and Cons
  • "The speed to market is amazing because an automation can go from the initial planning conversation to production in weeks."
  • "Most of our automations have been without a user interface and we need the ability to interact with users directly."

What is our primary use case?

Our company uses the solution to automate processing of intended and unintended regulatory transactions in the banking industry. 

We are just starting to use the AI function of the solution. 

How has it helped my organization?

The solution has been a tremendous efficiency game for our company. 

We have delivered hundreds of thousands of hours of efficiency over 300 robotic process automations. 

What is most valuable?

The speed to market is amazing because an automation can go from the initial planning conversation to production in weeks.

What needs improvement?

Most of our automations have been without a user interface and we need the ability to interact with users directly. That should be coming in the next release for us. 

For how long have I used the solution?

I have been using the solution for four years. 

What do I think about the stability of the solution?

The solution has been very stable across hundreds of automations. 

What do I think about the scalability of the solution?

We scaled from dozens to hundreds of automations and are very satisfied with the solution's scalability. 

How are customer service and support?

Technical support has been great and I rate it an eight out of ten.

The solution's community forums are great and help solve many issues. We can easily reference documentation for similar issues and that provides a lot of assistance. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Pega but switched to the solution for its speed-to-market benefit. 

Our strategy is to use automation for maintainable, high-quality, repeatable processes while delivering excellent speed. 

How was the initial setup?

I was not involved in the initial setup within our environment, but have managed the deployment of several hundred automations and the process is straightforward. 

It is very easy to use our CICD pipeline to deploy and monitor solutions via the orchestrator tool. 

What was our ROI?

Our ROI is saving hundreds of thousands of hours in time by automating processes that used to be managed by staff. 

What other advice do I have?

Academy courses have been very helpful in preparing our developers for certifications.

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1647894 - PeerSpot reviewer
Senior RPA Developer at a tech vendor with 10,001+ employees
Real User
Easy for people without a coding background to use
Pros and Cons
  • "There's a monthly upload process in my order management team. Every month, this team uploads a bunch of files to SAP. Now they don't need to do that because the bot does that for them at a given time period. The team members need to just upload a file to SharePoint and then the bot will pick it up."
  • "Capturing ROI needs improvement. I would also like for it to have more logging mechanisms in Orchestrator."

What is our primary use case?

My use case is to automate a bunch of office processes. It helps my team and finance organization save time and money.

How has it helped my organization?

There's a monthly upload process in my order management team. Every month, this team uploads a bunch of files to SAP. Now they don't need to do that because the bot does that for them at a given time period. The team members need to just upload a file to SharePoint and then the bot will pick it up.

It reduced human error. It saves us time redoing work and allows our humans to do other stuff.

It has freed up a couple of hours in a month. If you scale it, I'd say there are some processes that are daily. It has been at least 2,000 hours so far. This additional time enabled employees to focus on higher-value work. Bots can be tricky to debug. So, sometimes employees get frustrated there but overall they're happy it's there in the first place.

UiPath reduced the cost of our automation operations. Right now it's breaking even, but over time there'll be more. It has also reduced overall costs. 

What is most valuable?

The Studio and Orchestrator are pretty valuable. They seem to have a lot of connectivity and usability. It's pretty easy for people without a coding background to use it.

It's pretty easy to build automation using UiPath. It's a little hard for some activities because there's not enough support. There's not a lot of adoption with that activity, but the ones that are commonly used have pretty good support.

Its end-to-end coverage is important to us. If we have it all on one platform, we don't have to bounce around other software. But, we ended up doing a little bit of both.

What needs improvement?

Capturing ROI needs improvement. I would also like for it to have more logging mechanisms in Orchestrator.

For how long have I used the solution?

I have been using UiPath for about two years now. 

What do I think about the stability of the solution?

It's stable now. 

What do I think about the scalability of the solution?

We mainly use Unattended Automation but it has helped to scale RPA benefits by automating departments for the very few Attended Automations we have. It's important to me because my job pretty much depends on this software. Changing from this product to another RPA product is going to be extremely costly and time-consuming.

It is scalable. We have about 30 users on it now that are entry-level/senior associate-level people.

It requires four developers to maintain. 

We plan to increase usage in the long term. But right not we still have enough capacity in our existing Orchestrator.

How are customer service and technical support?

I would rate their tech support a six out of ten. Most of them don't work in U.S. time and they're not always very responsive. Sometimes they give an answer that is pretty generic and can be found in the online article, even though I referenced the article already.

Which solution did I use previously and why did I switch?

We also use Automation Anywhere. 

How was the initial setup?

The initial setup was not too hard and not too easy. Some documentation wasn't very clear, and for basic features it handled it pretty well. But, if you wanted to go more granular and customize your deployment, it would be a little hard to find out the answer.

The deployment took about a month. We involved the UiPath support to help us implement it and upgrade our systems. Other than that, we got our PAM software lead that uses CyberArk to configure the Orchestrator with us.

What was our ROI?

We have seen ROI. I don't know the max number of hours but I'd say we've saved around 2,000 hours so far.

What's my experience with pricing, setup cost, and licensing?

I think pricing could be better. I think it should be more visible.

The license system with Studio licenses seemed a bit redundant and not necessary.

Which other solutions did I evaluate?

We looked at other solutions but went with UiPath because of the cost. Another reason was that we have more developers that are specialized in UiPath, as well as management, who seemed to like UiPath more.

What other advice do I have?

I still have to pay attention to the infrastructure a little bit because it's still On-premises. I'm using the On-premises products more so, but the support has been pretty decent. And then, there are community forums to look up how to debug some stuff.

The upfront cost is always going to be more than trying to keep it to the human process, but over time we'll realize more return.

My advice would be get UiPath support to do this for you and involve all your IT firewall security team.

You need to know more about security and cybersecurity in order to fully deploy your automations. Some of that is kind of missing in the Academy where they focus mainly on building automations, but not really securing it.

I would rate UiPath an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Software Developer - II at Rackspace Technology
MSP
Reduces human error and minimizes our on-premises footprint
Pros and Cons
  • "The solution has reduced costs overall via automation. However, I cannot speak to exact cost savings. As a whole, it's saved our organization money."
  • "With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license."

How has it helped my organization?

Earlier, there was no integration of PagerDuty. In any process, we had been working with many stakeholders and many other clients, however, sometimes if any process needed to be done at a particular time, for example, 8:00 AM in the morning, and was not running at that time, we would get a failure message. Now, we instantly get an alert on our phone, or we get an alert on Teams or Slack. This UiPath integration, with all the features, is very beneficial as it is keeping us up to date and on schedule. If there are any failures the production support team can know and handle them immediately.

What is most valuable?

All the features, all the packages, everything, have been great. All of the artificial intelligence which we are getting is super-useful, as are all the needed updates.

All the features are valuable as, much like any application, it cannot work without just one feature. For example, we have PDF automation, we have Excel automation, Citrix, SAP, and we have SharePoint automation - which makes it so that we can automate anything. All the features combined allow us to work on multiple projects or one specific project. 

The ease of building automation using this solution is good. I really enjoy the flexibility. It's also very easy. We do need a few coding skills with languages like C# or Power Automate. However, it's got a good UI, with drag and drop functionality. That makes it easy compared to other tools, like Prism automation. UiPath is much better and it's highly recommended.

Scaling automation without worrying about the infrastructure was easy. I simply did some googling and looked to see which automation tools were out there and which was the leader. There were multiple training portals - including UiPath Academy, where I was able to pull all of these tutorials and insights. There's also a free forum where queries are answered. It made everything quite easy. 

The solution enables us to implement end-to-end automation starting with process analysis, and robot building. This end-to-end coverage is important to me as we follow an agile methodology. We have an RPA development life cycle. This product gives us all the tools and everything we need. The requirement gathering and document preparation come as standard models. We have UiPath Studio for testing and UiPath test features for maintenance. We have the Orchestrator where we can maintain everything as well. We can see where things are working or not. In fact, we have integration with PagerDuty that gives alerts if something is failing or not working. It's really important that UiPath has integrated across all the life cycles, and that all the phases are working properly.

UiPath has helped to minimize our on-premises footprint, which has been very important to me. It's very important due to the fact that we can build a robust and scalable solution for an enterprise and have security in UiPath. It's very important that customer satisfaction is there, no matter what we are developing. It's very important to our organization.

It's a very fast solution. It can provide a result or automation to a business process within seconds. If we have an API, we can integrate EPS as well instead of using the UI. Basically, we can get any solution we need within seconds. It's very fast.

I have noticed that the solution reduces the cost of digital transformation as we are saving on manual hours. It's reducing them. We don't have to hire more people to do these manual jobs, which has helped us reduce the cost.

We did require application upgrades and IT application support. We wanted to update and get all the latest features that UiPath often releases. I've seen every month or every year we get all of these new packages. It's better to include the latest version to get all the latest features.

With UiPath, we have reduced human error. Humans are prone to making errors that they can make at any time. The bot does not. It's continuously given proper feedback. The lack of human errors has affected business a lot. The bot allows for complete confidence that perfect work is being done. It has also freed up employee time. We've saved thousands of hours. We have ten processes that are running in production. Up to this point, with those running, we have saved up to 1,918 hours from the automation. On top of that, employees can now focus on higher-value work. It has improved work satisfaction. There is more self-motivation that boosts the work, which we are doing.

The solution has reduced costs overall via automation. However, I cannot speak to exact cost savings. As a whole, it's saved our organization money.

What needs improvement?

Right now, we don't have many use cases in the field of NLP, natural language processing, or artificial intelligence. There are not many tutorials or any videos or enough insights shared by the UiPath Academy. If we could get more insights, that would be great.

With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license.

For how long have I used the solution?

I've been using the solution for the past three years. I am currently working in Rackspace Technology. It's been two years looking at it now and one year in my previous organization, which was essential.

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

It is scalable. So far it's not been getting into trouble, and we haven't tested the boundaries, however, it's scalable.

I've been using the solution for the past three years myself. We also have a developer and some bigger production staff. There might be a few people who use it here and there. 

It's been extensively used in our organization. We are getting in touch with many internal clients, internal business units, and getting more projects. We are in the process of expanding it. Right now, we have five to 10 business units, such as accounting, et cetera, and we are trying to expand further out to other departments. 

How are customer service and support?

I've never used UiPath technical support.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The initial setup was easy. We basically had to install UiPath Studio and the tool, as well as the orchestrator. It was quite straightforward and easy.

The deployment process was just a couple of minutes. It was maybe five minutes. Not more than that.

We didn't have much of an implementation strategy beyond setting it up and working with a model via the deployment team. 

What about the implementation team?

We handled the implementation ourselves. 

What was our ROI?

While I have noted an ROI, I cannot share specific data points.

What's my experience with pricing, setup cost, and licensing?

I don't know much about the buying, the pricing, and other cost-related details. 

Which other solutions did I evaluate?

I did evaluate other options, such as Automation Anywhere, however, I have found that UiPath has a better interface and all the activities can be seen more visibly on the screen.

What other advice do I have?

We are just a customer. 

At this time, we have not automated departments or role-specific processes that require human-robot collaboration. Mostly, we have unattended automation such as NOMA inclusion. We do not use the AI functionality in our automation process just yet and we do not use the solution's automation cloud offering. We also have not used the UiPath apps feature.

I would advise users considering the solution to try it once. The community edition is free. You can explore and download the community edition and take note of all the features which UiPath offers. If it suits the company, I would advise users to go contact the UiPath technical team or support team and get more information on how to implement UiPath.

The more you explore, the more you'll learn. It's not just the straightforward drag and drop functionality. Many people say that UiPath is just for a person with no technical knowledge. However, the more knowledge you have of the technical side, with an understanding of languages like Java, Python, C#, the more you'll excel as it's based on a .NET framework. 

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
RPA Developer at a non-profit with 1-10 employees
MSP
Good community support, easy to manage, and it scales easily
Pros and Cons
  • "UiPath has definitely reduced the percentage of human errors that we have in our processes. In our system, all of the bots follow our best practices so there is a very small chance of error."
  • "It would be very helpful for us if they provided more business use cases and helped us to learn them."

What is our primary use case?

I am an RPA developer and I am using UiPath to create both attended and unattended bots.

I develop bots that run doing overnight tasks and we can check the results in the morning.

UiPath allows us to scale without having to worry about the infrastructure. It is simple to scale any of the automations that you develop. 

How has it helped my organization?

UiPath makes it easy to build automations. It is very user-friendly and they provide all of the courses in the UiPath Academy. We can learn starting with the basics, and it is really simple. One person needs between two weeks and one month to learn it.

This solution provides us with the ability to do end-to-end automation, starting with the discovery phase and process mining. After that, we move to the building page where we have Studio X, and then we can deploy the automation on the cloud.

UiPath has helped us to scale RPA benefits by automating the backup of all of the projects running in the organization. This bot runs every night and reduces our workload for one employee by eight hours, or one day each week. 

UiPath handles all of the infrastructure updates and maintenance, which is really good.

The cloud offering has helped us to see time to value quicker. It has helped us in many ways, including with the automation of repeated tasks. One example is that I created a bot for myself that is responsible for filtering all of the spam emails from my inbox on a daily basis, and then removing them. The first step is the identification and the second step is removing them. This saves me time.

The automation cloud has helped us to reduce the total cost of ownership because we can manage everything through Orchestrator.

UiPath has definitely reduced the percentage of human errors that we have in our processes. In our system, all of the bots follow our best practices so there is a very small chance of error. The reduction in error rate depends on the process. For example, the OCR is not very accurate so the errors are higher but if the process involves an API or SQL queries then it is very good.

This product has helped to reduce the cost of our automation operations. There is more of an upfront cost but it is one-time, and then we start saving.

What is most valuable?

The best feature is the good community support that is provided in the UiPath forum.

I like that it is a cloud version and runs on Citrix. I used the cloud offering to deploy my bots and manage my Orchestrators.

What needs improvement?

It would be very helpful for us if they provided more business use cases and helped us to learn them.

For how long have I used the solution?

We have been using UiPath for almost two years.

What do I think about the stability of the solution?

There are times when you need to shut down the automation and restart it. Other than that, it is very stable.

What do I think about the scalability of the solution?

I am the only one developing the bots but I am currently training some other people who are just learning it.

To this point, we have not had to scale any of our projects. Our usage of it depends on the project and where we can use automation.

How are customer service and technical support?

When other features and updates are released, we normally visit the forum to help understand them. I have never used technical support.

Which solution did I use previously and why did I switch?

I have also tried using Automation Anywhere.

Each solution has different types of bots that are available. One of the differences is that with UiPath, you have Orchestrator to help you manage them.

Generally speaking, UiPath is easier to understand.

How was the initial setup?

The initial setup is not complex. It is easy to deploy and the actual setup of UiPath is not very difficult. It is a matter of downloading the Studio and creating an account in the Orchestrator. Then, you can start working.

What about the implementation team?

My IT team was responsible for the initial setup. Only one person was needed to complete it.

I take care of all of the maintenance.

What's my experience with pricing, setup cost, and licensing?

I am using the Community Edition and am not familiar with the cost of the paid editions.

What other advice do I have?

We do not yet use the AI functionality but I know that it is there.

I have watched some videos on the UiPath apps feature, which lets us create automations in a low-code/no-code fashion. We have not used it yet but this is something that we'll be exploring in the future.

The biggest lesson that I learned from using this solution is that they have a very good community forum, where you can share ideas and learn from other RPA developers.

My advice for anybody who is implementing this product is to start by taking the fundamental UiPath courses from the UiPath Academy. This will help to understand RPA and UiPath.

In summary, this is a good product and I'm quite satisfied with all of the functionality that it provides.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Naveen Chaganti - PeerSpot reviewer
Analyst at Capgemini
Real User
RE framework is helpful and the image-based automation works well
Pros and Cons
  • "We are using the RE framework and it's very helpful for delivering the product on time."
  • "OCR-based activities should be improved to handle larger amounts of text."

What is our primary use case?

One of my primary use cases is invoice processing.

In this process, there are two applications including one for data and the other for the main application. The main application needs to take invoice data from the data process and match it with invoice details that it has. After this, the status needs to be recorded in the data process.

How has it helped my organization?

UiPath is growing day by day. We began with one unattended bot and we now have approximately 20 bots in production.

What is most valuable?

We are using the RE framework and it's very helpful for delivering the product on time.

The image-based automation is working as expected, using different levels of accuracy.

What needs improvement?

OCR-based activities should be improved to handle larger amounts of text.

UiPath does not recognize Google and Microsoft OCRs.

Sometimes UiPath will not work properly, even though it worked the previous day. Also, it may suddenly not work when we switch environments from development to QA. This happens approximately one out of ten times.

For how long have I used the solution?

I have been using UiPath for the past two years.

How are customer service and technical support?

Technical support has been helpful for debugging and fixing issues that we have had in production.

Which solution did I use previously and why did I switch?

I did not use another solution prior to this one.

Which other solutions did I evaluate?

I began looking at Automation Anywhere, but when I saw how user-friendly the interface in UiPath was, I started learning it instead. I find it very comfortable to work with and develop processes.

What other advice do I have?

I am proud to have UiPath on my resume as it is valuable for career growth. I plan to continue as a UiPath developer.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.