UiPath Reviews

We use the solution to pull documents from audit systems, download documents from document management systems, and grab data from financial management systems. 

I like UiPath's framework. It offers a modern design experience, which makes it easy to do different activities. 

The solution is expensive. 

I have been using the product for four years. 

The product is stable. 

UiPath is scalable. 

UiPath's support is great. 

Positive

UiPath's deployment within our environment is complex. However, we have online resources available. 

We have seen ROI with the tool's use. 

The tool's pricing depends on its use. It is expensive. 

Our business objective was to improve manual processes and increase efficiency. 

Task Capture helps to build documentation. 

UiPath has freed up our resources' time. 

I rate it a ten out of ten. 

I have automated finance use cases, as well as banking, NOC, and call-center use cases. I have also done email and Excel automations.

It has definitely reduced the cost of the process I have automated. It has reduced the number of employees required for some processes and improved process efficiency. It has improved accuracy and error rates. All of these factors reduce the cost of the processes.

Because there is no human involvement and there is a fixed flow that bots follow, it has minimized the human errors that occurred before.

The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well.

Building automations in UiPath is done through simple activities. We just drag and drop into a workflow, build the flow, and execute it. It's that simple.

We use UiPath Academy courses as well, and they give us an idea of how we can use it professionally. They have given us a complete idea of how to use the solution.

When it comes to web automation, a change order should be able to be handled more easily.

I have been using UiPath for almost three years.

Compared to other tools, UiPath is very stable, as well as easy to install, manage, and upgrade.

It is more scalable than Automation Anywhere.

I have not contacted their technical support.

UiPath has more costly licenses than Automation Anywhere and, of course, Power Automate.

There are multiple differences between UiPath and Automation Anywhere. Automation Anywhere has a good handle on desktop automation as well as its IQ Bots for document understanding.

I would rate UiPath at seven out of 10 overall.

We use this solution for voice processing, user onboarding, offboarding, marketing, email consolidation, text form generation, text form ingestion, AP, and AR.

We are using UiPath's AI functionality although we have not been able to do much complex configuration. Theoretically, it works but as soon as we start adding different invoices, it's a very cumbersome, long, and human-centric process. Our company is planning to scale our automation efforts.

This solution is easy to use for the end user. The Academy courses make this possible as well as the community forums. I am a senior manager and my role is building the center of excellence. I learned how to write code on UiPath using the Academy and learned from my peers in community forums. 

This has been the biggest benefit. With other vendors, you had to pay thousands of dollars to learn how to use their solutions. With UiPath, you can learn on your own and expand your knowledge.

The task capture and task binding features have been most valuable. These features make it easier for a team who are not that familiar with RPA to successfully use UiPath. They generate the PDD the way it's supposed to be and capture the right screenshot.

The stability of the bots could be improved. The bots could be expanded to have more objects already prebuilt. It would be useful if it was clear to the end user that there are objects already built. It should be easily available or there should be a very simple search for objects. Many users don't know that Marketplace exists or that it gives you free bots. 

I have been using this solution for eight years. 

This is a stable solution and we have not experienced any crashes. The challenge we have experienced is when developers do not document requirements correctly but we have had no issues with the software itself. 

This is a scalable solution. 

Customer support is provided mostly by a consulting firm. We usually raise a ticket and get an answer. We would like the technical support to be sharper and faster rather than going through the consulting firm as this can take more than a week. 

I would rate the support for this solution a six or seven out of ten. This score could be improved if we had a single point of contact. 

Neutral

Before UiPath, we used Blue Prism. We switched due to the ease of use of UiPath as I could learn how to use it myself and teach the team. This training is free and also offers free software. 

If you are new to UiPath, the initial setup is not that straightforward. It is easier now that I have been working with the solution for a few years. The most challenging part of the setup is getting information on how UiPath connects with other systems. Only 1% of the community actually knows this. 

For the setup, our infrastructure team followed the instructions sent by UiPath. At that time, there was no cloud functionality. UiPath could offer better communication around the overall implementation and where data is stored.  The instructions are very easy to follow but the security approvals cause a lot of blockers. 

We have experienced ROI in two ways. Within the first three to six months, whatever we invested came back to us in terms of time-saving and money-saving. We have also seen an increase in client satisfaction in the sense that we can look up client information using attended bots. 

This tool makes it easy to build a team that can manage it because of the availability of the academy and certifications for upskilling. The courses are set up to ensure the user fully understands what the certification is about before they are awarded it. 

It's easy to use and the dashboards give me easy access to insights. This is why I always recommend UiPath to others. Some organizations can waste millions of dollars trying to set up other solutions. 

I would rate UiPath a seven out of ten.

UiPath is deployed on AWS EC2 instances, and we use it for basic automation.  Very few developers are working on UiPath here. Our end-users don't deal with this. We only use our database and the data collected from UiPath, but the automation is not visible to our customers. We only use it in our internal development or design phase or to collect some automated data. 

We haven't used UiPath's machine learning capabilities, but we are working on that. That could be useful in a few use cases for triggering some queues and running processes in the background. We are using asynchronous jobs, but we don't rely on AI yet.

It helps us design the automation capabilities of our products. You can quickly create some AI-driven, easy-to-use, automated tracking products. We can also design the workflow to enhance the optimal automation process. Before using UiPath, we needed to write code to define some UI tasks manually. It required a vast amount of coding and used up much of our developer bandwidth. 

UiPath saves us some time and development costs by helping us quickly design some automated tasks and workflows. We reduced our work time by at least 70 percent because developers no longer need to write a considerable amount of code for a single automated task. UiPath can do all of that.

The drag-and-drop APIs reduce the time it takes to build workflows because we can define an orchestration URL and how we log in to the system. We can easily define entire edge cases and workflows. This helps us a lot. The AI will help us, too, but we are still in the development phase. 

In the early stages, it took a little time to see value from UiPath. Our engineering team needed to learn the product, but we were good to go in two weeks. 

I find the whole product useful, but I like the intuitive design the best. It's a well-designed UI, and it's comfortable for this use case. You can easily automate anything. The drag-and-drop APIs make things easier for us. We can simply drag and drop based on our application requirements, so things go smoother and faster.

UiPath should improve the test case criteria in future versions because the test cases are not well-designed. I feel everything is fine other than that.

I've been using UiPath for about two and a half years.

We have been using this for about one and a half years, and it's highly stable so far. 

Based on our current use case, we believe we can scale toward the AI path of that product, and we are still in the process of evaluating this. Once we implement the AI features, we expect to scale up further.

I rate UiPath support nine out of ten. I'm impressed with them. It has a steep learning curve, but UiPath provides a lot of online documentation, helping us figure out everything ourselves.

The technical support from the updates team is nice. They provide instant support for any issue, but we've barely used them because everything is well-documented, and the UI is intuitive. 

We were working on coding architecture and directly defining and using our code.

A different team handled the installation. We have two people managing the solution, but it doesn't require much maintenance. We install patches about once a year. The updates can affect our data and the process we use, so that's a challenge sometimes. 

We have definitely seen a return because UiPath has cut the engineering cost significantly. It frees up our engineers to do other tasks. It has reduced our workload by around 80 percent. We still required one or two developers to develop all these UI cases.

We find UiPath's total cost of ownership is cheaper because we significantly reduced the resources required for development. We believe it's a reasonable price for the value we get in this application use case.

We tried Automated Anywhere, but that doesn't work for us. UiPath provides much more features, and we can enhance things better. UiPath's drag-and-drop functionality also makes things easier for us. After trying these two products, we found that UiPath is a major gamechanger for our use case.

I rate UiPath an eight out of ten. The test cases could be better, and we're still evaluating the AI-driven part. Otherwise, I would rate this as a nine. I highly recommend this product because of all the advantages it offers, and UiPath has great documentation and videos available on multiple channels. It has considerably reduced the manual work we are doing. 

We are a consulting company and we work for different clients. I have mainly used UiPath for financial processes, like bank and vendor reconciliations, order management, order processing, collections, and invoice processing.

UiPath automations have saved a lot of man-hours for business people. They used to have to do simple tasks, like creating reports in Excel and calculating with formulas. We just uploaded the data into SQL Server and then connected to Power BI through UiPath. It was a small project for us, just a matter of two minutes or so to put things in place, but it saved them a lot of time. With the bots doing this "small" work, it enabled the employees to relax and work on more valuable tasks.

The employees involved have been happy and they have also suggested a few other processes that could be automated, after seeing the results.

There was also an order management project in which we extracted details, such as delivery date and quantity, from a PDF. Before it was automated, that was a tedious task. It took a lot of time for people to do it and their accuracy was lower than the robot's. The automation reduced the team size for that business and they were very happy. They saw a very good ROI. And it used to take the business much longer to do small reconciliations, but the bots are so fast. They are seeing good results. It has reduced a lot of human error. Initially there are some errors, but once you learn from them and train the bot, you get accurate results.

We have only done a few attended automations, but they have sped up processes that require approval. In those situations, they play a major role. More than the monetary savings, the benefit is that people can concentrate more on the important work, and with less stress. But unattended automation is the most important process.

The OCR makes it much easier to extract the details, as does Advance Document Understanding.

I would also rate the ease of building automations as an eight out of 10. It's quite easy in general. In some cases we need to use a coding language like Java or .NET, but we can easily build simple or medium-level tasks. It's even accessible for business people. If we try to explain the code or the architecture of our design, they're able to easily understand.

The UiPath Apps feature has helped to reduce the workload for our IT department by enabling end-users to create apps. Even some of the business people have been trained to do that. They have been able to build small, attended bots.

And when it comes to minimizing our on-prem footprint, I would also rate it at eight out of 10. We have seen good results from our on-premises build.

And if we are not sure about something, we can get help from the UiPath community. I have worked throughout the whole cycle, and in all aspects we get good support. People voluntarily contribute to the community. It is a vast community and we get answers quickly. UiPath itself helps people connect and they give badges and goodies to people who are contributing well.

Initially, it was mandatory for us to get certification through the UiPath Academy. The course is free and even the business people have been interested in upskilling themselves. All the Academy courses are very good.

I have been using UiPath for over three years.

The stability is good, but they keep upgrading versions. If you want some of the new additions, sometimes you have to take a beta version.

The scalability is very good, and with the latest version it will be much easier.

Almost all our departments have used UiPath automations. Management is trying to identify what else is possible. It's spreading to all our company's departments.

Whenever we have an issue that we cannot solve, we contact technical support and they try to identify the issue and give us the best solution. If we give them our machine IDs, they try to get into the machines and resolve things. Some of our cases were really complex, and they visited our site. That was the best part.

Positive

The initial setup was straightforward. It is a little technical but not very complex. The deployment time depends on getting all the prerequisites in place but it usually doesn't take long, about two hours, on average.

Maintenance depends on the complexity of the automations. You have to monitor things regularly.

The ROI is very good. We have been able to deploy many processes and upper management is pretty happy with the investment they have made in the bots.

Compared to other solutions, the pricing is moderate.

We compared UiPath with other tools and then we made the decision to go with it. A few of our clients use other tools, but in our experience, UiPath is best. It is much easier to use, compared to the others.

We referred to industry reviews and we had discussions with peers and colleagues. I did some research into the market and then I chose UiPath.

Automation will enable you to concentrate more on the things that require decision-making and knowledge, rather than just doing repetitive tasks.

As we have upgraded the versions, it has reduced the time involved as well. Initially, it was taking some time. But once we and the whole business got used to it and understood how the bots work, things went way faster. The solution is improving every day. It has already moved to the cloud and it should start working on IoT because they have started with AI. That will make IoT will be much easier.

One of the use cases that I have recently completed is related to SAP and the interaction with Excel and our internal application. We are going with the JD Edwards EnterpriseOne ERP application and we used UiPath to help in this area, and were able to do so within a few days.

Some of our people are going for process automation and some are doing desktop automation.

It helps our developers learn and implement things faster.

Also, the UI Targets feature has helped us with some difficult situations. We were using other solutions for these situations but our company has moved away from them to using UiPath, and it's working very well. 

UiPath provides lots of integration to our ERP application and lots of new updates are coming out day by day. It helps us to automate our tasks.

We are using the solution's selector technology for UI automation. That is the most important feature for us. For example, one of the applications in our company is being updated day by day, by the development team. We use selector to make it dynamic.

We also use the latest version of the desktop Assistant tool for some queueing activity in UiPath Orchestrator. The tasks in the queue are continually updated and then they are run by robots. Using Assistant, we get a lot of information about our queues, like if something fails, for example. Also if a robot fails we get robot status-type information from the Assistant. The Assistant plays a good role because, if a process is going wrong, we have control. Using the Assistant we can stop that process. It is a most important feature from UiPath.

An area which the UiPath team is rapidly working on is machine learning and artificial intelligence. At the moment, it is a little difficult to understand. If they could add some more training on it in their Academy, it would help customers to learn about these features.

I have been using UiPath for the last eight months.

We only use the stable versions, regardless of whatever they are releasing, to avoid bugs and errors. In the stable versions, we have never found any issues or any bugs. If there is any issue, we have a team that will contact the UiPath team and we will get quick solutions. But so far, we have never had any problem or issues with a stable version of UiPath.

We use the Assistant to handle all the robots' actions. We are scaling and tracking it. That is very important for us. The scalability features of UiPath are awesome.

In the eight months I have been working with UiPath I have implemented seven or eight projects. Day by day we are increasing our usage of it, and UiPath is also increasing the product's features and adding technologies. That enables us to work on more projects, as it is easy to integrate.

We have been able to implement a lot of little projects. That is one of the reasons that it is cost-effective. In addition to the affordable price, it just takes a few days to develop solutions for these projects.

In India, a developer costs about 16,000 rupees per day. Using UiPath, all our projects have been done in 30 days. If we tried to do these little projects in another technology, they would be more costly because they would be more time-consuming.

Our company is based on automation. UiPath is the correct solution for this. It is cost-effective and has an affordable price.

UiPath is not the only technology we are using, but we are migrating to UiPath because it is cost-effective. The previous solution was Blue Prism, but for the little projects, it was not the right solution.

In addition, the Control Room is really required for other technologies, like Blue Prism, but there is no need for it with UiPath, because we manage and deploy it with our team only. We don't need to worry about the Control Room.

For the beginner the UiPath Academy has a lot of training available. It's important to go through the training. After the training you can easily work on any project in UiPath. So first of all, follow the training. For intermediate-level users, UiPath is the correct solution. These users just need to keep up to date, day by day, because the UiPath team is rapidly updating the features.

The Picture in Picture functionality for attended automations is a new feature. Up until now we have not used PiP, but we have some use cases for an internal project we are doing and are looking into it for the future.

We are using UiPath Automation Cloud, but we have not yet migrated our on-premises UiPath instance to it. We are thinking about the on-premise because it fully depends on our own enterprise. If we go to the cloud, we will be able to collaborate better with our team and what others, because it is "public."

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

We have automated some processes and have reduced the time that users take while doing those tasks. For example, we use to manually fill in certain forms with the chargebacks, and now we use Clockify Time Tracker with automation that fills in the forms and uploads them to SharePoint.

The Screen Recorder has a lot of different features like web and desktop. Native and Citrix Recording are pretty useful for speeding up the design process. 

Computer Vision using Microsoft and Tesseract are pretty useful.

The new release of Studio X is a game-changer because this new app focuses on Business users. It is going to be useful for the organization because they can start creating their own automations.

They should add chatbots functionality for Microsoft Teams and not only for Slack.

They could give more information about beta / pre-releases so more people can test them and give their feedback.

Keep updating the documentation because sometimes you get redirected to a non-existent page or an old version of the activity. 

We have been using UiPath for six months.

UiPath is pretty stable and if you have any issues with a new version you can rollback.

We did not use another solution prior to this one.

The initial setup is straightforward. There's a lot of documentation also you have the forum if you are facing any issue.

My advice is to ask about how the licensing works and how to get access to the other services that UiPath provides.

Before choosing UiPath, we evaluated Datamatics, AntWorks, and Blue Prism.

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

We use all of the products in the UiPath platform.

We have use cases ranging from back-office to manufacturing, which include large project management, accounts payable, accounts receivable, and treasury management. Most of the areas in the company have processes that we have automated.

We run our automations in the Citrix virtual environment, although we are unhappy with Citrix. It is pretty bad, and it's very difficult to keep up the performance. AVS or Azure do not offer a good service yet, but we are looking for alternatives with respect to the virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. We have been using UiPath for quite a long time, and we have seen this evolving. It has been getting better over the last few years.

On a scale of one to five, judging how beneficial it is, I would rate the training between three and four. The training is good, but the content doesn't have the depth required for people to go ahead and do something if they're not technical. It's still pretty high-level.

From the point that we purchased our UiPath license until we had our first robot was three to four weeks. The process is getting better, but when we started in 2016 and UiPath was small, it was good but needed refinement. I would have rated it three out of five back then.

Using this solution is enabling us to move the drive for digital transformation to the core. We can now take automation to a level it has never been to.

In terms of eliminating human errors, we have seen benefits. With humans performing, the accuracy was at approximately ninety percent. Our accuracy with automation is now close to one hundred percent.

With respect to saving time, we have seen FTE savings but the numbers are confidential.

The most valuable feature of Studio is the ease of use. It is really easy for people to learn the basics and the learning curve is not steep.

Orchestrator makes it very easy to manage the platform.

Orchestrator needs to have better integration to include business users.

With respect to the stability, on a scale from one to five, I would rate this solution between four and five. Stability has been getting better. For example, Studio used to have a lot of bugs when you were developing and when you were capturing the screens. Now it's been getting better, but there is still room to improve.

Orchestrator used to lag quite a bit when there were a high number of transactions, and there is still room to improve.

We have at least a few hundred people involved in our automation program.

The technical support for this solution is pretty good. Whenever we had trouble they were always there.

We did not use another RPA prior to this one. We were looking at improving the efficiency of processes and bringing some innovative solutions to automating tasks and processes. This is when we decided to try RPA. 

We implemented this solution on our own.

We have seen ROI but I cannot share the specifics.

We did a very extensive vendor review. We had all of the major providers of RPA solutions in 2016, and UiPath was the one that came through in terms of fulfilling all of the criteria.

Looking ahead at the features that are being released this year, they seem to be what we have been looking for.

My advice for anybody researching this type of solution is to choose wisely. There are a lot of products out there, but few of them actually work.

This is a good solution and they are releasing some features that I am looking forward to, but there is still room to improve. 

I would rate this solution a nine out of ten.