UiPath Reviews

We work in the healthcare industry. We are trying to establish a use case for our company to speed up our processes. Because with FDA regulations, there are a lot of processes to follow. There are a lot of phases of implementation to follow. For example, if you want a drug for cancer, a lot of time is spent, but it takes more time to release to the market because of all the manual labor intensive work which is happening. 

Therefore, I am working with legislators and the FDA to see where we can cut paths. There's a lot of scope for automation. UiPath is one of the best product for this.

UiPath is user-friendly, so when we are working with the customer, if they want something immediately they will jump in. We don't have to give the level of estimation, then how much price will be (quote) at all. They don't really talk about the price or the time. They say, "There is a problem," and they are very excited about solving that problem. This excitement is good, and that's what our CEO has always said, "Immersing yourself is always important."

Everyone feels positive when they want to talk about RPA and what they want to do. When we go and explain how easy and adaptable it is, people are happy. It is not complex, because we are simplifying the way how they use it. 

If you're able to discuss and give the layout and the architecture purposeful meaning along with the training, then people can adapt to it well.

It is easy to implement and use to provide training to people. With a lot of other tools, it is more about scripting. Whereas with this solution, it has a more hands on GUI-based feature.

It is easy to use and quick to install.

With every product that we have, there are still improvements needed in some areas. There are certain areas that we need to see improvements: performance, efficiency, and complex environment. We need to work with the product manager on these, and say, "Now that everything has met the industry standards, there's a way to go."

We need to be able to span across a bigger complex network. Right now, the decision-making is based on a five step rule. It would like to see this increased, so we can take on bigger productions and work more efficiently. Also, the performance has to be improved in some areas.

For the last three years, they have been very aggressive. They have been progressing nicely. So far, the stability has been good, because of the continuous product implementation. There has been a focus on the product and everything working. 

The people who started the company are still with the company, and this is a good sign that there is stability. This can be seen in the financial markets. 

Scalability is one of the nice features, because they're able to come up with the UiPath Orchestrator. They have improved this with the 20.18.3 version, which has a lot of good scalability features compared to the previous one. Right now, it is scalable, and there are always new use cases coming out. The more use cases that we pump into the product development team, the more scalability that we will see and more features will be added on, because they can only think of what they have on hand.

Being a partner, I have my own team that I work with.

The UiPath Academy RPA training is good, but we have a good geek squad. Our people have really gone to the community research and downloaded it, so most of my team is self-learning. However, the support people are always available, if needed, when we need some help.

The initial setup is pretty easy, because now my team has been implementing it a lot. For more than a year, we have been a partner. We have been doing a lot of PoCs.

Overall, the steps, documentation, and information are pretty straightforward when it comes to the product, so there is no ambiguity.

The staff that we need for deployment and maintenance depends on the complexity of the process. Typically, we start with a couple of people for the PoC. Depending on how many parallel approaches we have to do, we may increase to four to five people. With that number, we are able to create a good sizable environment and solution. These staff members would be responsible for the architecture, one would be the lead developer, and another would be the functional expert to understand the processes, then there could be a couple of people helping in the development environment and doing all the testing to make sure whatever they have implemented follows the process.

We have use customer support for implementation of the projects because the team is really good.

Some of the return on investments are quick. Because some of the processes that we have implemented, a person who does manual labor over two weeks will see a reduction in hours. Thus, that person is already focusing on some other intellectual work. 

Our goal is not remove all the people, but repurpose their work time in better ways, therefore these people can work better and their throughput is good. So, customers are able understand ROI very quickly.

Its performance benefits are the reduced time, making it is very efficient. If someone is taking two weeks, and now it is takes them ten hours, you already have a performance benefit. 

In terms of product performance, there are still things they need to work on.

I would rate the performance benefits at an eight (out of ten).

If you want to do a demo trial, it is a 30 days free. 

However, the community edition is completely free. Then, people say, "There is nothing to lose, let me try it."

Automation Anywhere and Blue Prism are competitors. They have been in the industry a little longer than UiPath, which is just coming up. One good thing about UiPath is that it is really capturing the market.

1. The company culture: We are an extended family, not just a partner. Their entire team is available to us.
2. As a product, it is really coming up in the market with a different architecture, most which is .NET and C#. For a lot of my developers, it is easy condition for my team to learn more quickly. We have not really used the Academy. My team was able to learn on their own. 
3. The product has more in terms of supportability, predictability, ease of use, and overall culture of organization.
   

We have not really seen anyone moving from Automation Anywhere to displays or some other product.

Our customers want to see:

• Whether it is a viable product.
• Does it make sense for their business. 
• If it does makes sense and are there other companies, why should they go with UiPath?
• What are the benefits compared to other products? 
• What is the benefits that it is giving to the customer?

If I can layer all of those decisions, then I have walked them down the path of the realization of ROI and why they should be doing UiPath. So, it is an easy sell.

I work in the healthcare domain. We've automated a lot of financial and invoice-types of business processes, bringing in efficiencies in terms of saving time spent by field representatives in processing requests.

The time saved is anywhere between 10 to 15 minutes, on average, because a human would have at least that long, and up to 20 minutes, to do these tasks, while a bot takes just 4.3 seconds, which is huge efficiency.

Also, the time to market is very quick compared to other applications out there. RPA is very quick. My team has produced bots in as little as two days, from discovery to development and go-live.

Performance benefits rate a nine out of ten, because of a Citrix automation fragility concern. Otherwise, I would have given a ten out of ten.

It's easy to use and it's easy to host.

The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best.

Another prime factor is that it scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.

The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.

When it comes to stability, it all depends upon what kind of touchpoints it has with third-party applications. Citrix automation is always a little bit fragile compared to non-Citrix automations, especially with UiPath. But I'm sure the 2018.3 version, which is going to come out, is going to fix that. I'm hoping that it fixes the issue.

Scalability is tremendous. My organization has been pretty happy with the amount of scalability that it has provided. One bot can literally run multiple processes, and process millions of records.

I feel customer support can be improved a little bit. I raise service requests day in and day out with UiPath. Compared to the competitors, support is very good. Still, the average SLA is around three to four days, which I think can be reduced to one to two business days. It would be very good if UiPath Support could do that.

I was involved in the initial setup: discovery, setup, and development stabilization, end-to-end. It is straightforward. It's a no-nonsense, plug-and-play type of application where you don't have to code something for it to start up and work. It's already available there. All you have to do is build flows in Visio or BPMN flows, as they can be directly consumed by UiPath. And then the solution is working.

It costs much less and it does much more than the competitors' solutions.

The only solution that is close to UiPath is Automation Anywhere.

There are three points that I always have my clients identify to determine if this is a good approach for them:

1. Does your process have a lot of manual steps involved?
2. Are they repetitive in nature?
3. Are they rules-based?

If these three are checked off as "yes," then they qualify for RPA. It's as simple as that.

Regarding UiPath RPA Academy training, I myself am certified by UiPath at all levels of certification which are offered by the LMS system. All my workforce is certified by UiPath as well. It's very intuitive and very easy to follow through and complete the courses, compared to the competitors.

In terms of staff required for development and maintenance with UiPath, for a small to medium-scale bot, we have around two developers working at any given point in time. Developers, here, also play the role of testers because it's an Agile implementation and a single person wears multiple hats. So there is one business analyst, there are two developers, and that's pretty much the team. We are very lean.

The important criteria when selecting an RPA vendor are the scalability, stability, and hosting and licensing costs. Hosting and licensing costs come at the end of the list because people are more concerned about whether the solution works or not. They always want to see a proof of concept and see that it's working. Then they get that sense of trust.

I've been using RPA for almost five years now, pretty much from the time where North America did not know what RPA was. UiPath has stood out and exceeded expectations, always. It's the best. Hands-down, go with UiPath. Don't even think about others.

UiPath is used to automate processes, eliminating the need to increase headcount.

There was an increase in both quality and quantity while not having to increase admin simultaneously. We have successfully automated the majority of our automation projects.

The UiPath automation has helped us to keep our bottom lines down across the board.

UiPath has helped our organization with its environmental and social initiatives.

It has freed staff time for other tasks, improved their work quality, and saved hundreds of hours per month.

UiPath is the best automation solution available today. The process and task management are the most valuable features.

UiPath's Unassisted Task Mining has room for improvement.

I have been using UiPath for four years.

UiPath's stability is reliable, especially now that we've moved to the cloud.

UiPath scales well. We have not had any issues.

UiPath support has been responsive to us.

Positive

UiPath has successfully met our expectations by reducing project costs through automation, demonstrating a strong return on investment.

I would rate UiPath ten out of ten.

I have used UiPath in my last three companies.

We use the solution for the implementation of automation for normal processes. We deliver use cases to customers.

The ability to automate everything is great. You can also do process mining and optimize costs. It can help save a lot of money in an organization. 

Depending on the business, and how you calculate the cost vs savings, the time to value varies. 

It's a complete ecosystem. It has everything you need. You can do attended or unattended bots. There's AI. There are document processes that you can do as well.

It's very easy to create any type of automation. It's the best solution so far in the market. 

We are able to implement end-to-end automation. It's important that you can automate anything with UiPath. You are not limited. You don't have to have any extra connectors. 

It has helped minimize our on-premises footprint. You can migrate to the cloud if you like. However, many companies, like banks, do not prefer the cloud. They prefer on-premises setups. 

I've used the Academy courses. I've started one and haven't finished it. My plan in the future is to utilize it more. The structure and details are great. If you are new to UiPath, it's very good. It helps effectively onboard new people. 

It helps reduce human error. 

We can free up employee time by 90%. 

If you are saving time, you are saving money, and therefore, it has helped save costs. 

Everything is working well. Of course, there can always be improvements.

I would like to see them integrate with generative AI like ChatGPT. It might make a developer's life easier. 

I've been using UiPath since 2019. However, I have not been continuously working on it.

The solution has been very stable. I'd rate stability nine out of ten. 

The solution is very easy to scale. 

I've never been in contact with technical support. 

We previously used a different solution. 

The implementation is very easy. The deployment is similar to other products. You create a file and share it with a customer and they import it. 

Through our methodologies, we define, design, deploy, and maintain. 

Pre-deployment, we need to do some testing. After that, once it's accepted, you deploy. You don't need much staff. 

There is some maintenance required for future changes in the application and any issues that may arise (like bugs). Typically, there's a business analyst and people from IT as well as someone from whatever department it's being deployed to. 

The customer deploys the solution. We take care of the design and implementation. 

I have noticed an ROI while using the solution. In general, a business analyst would do the calculations to see how much money would be saved if a robot was deployed. 

I do not deal with the licensing. 

We are UiPath partners. 

I'm not certified in UiPath, although I do have experience with it. 

I have not used the AI functionality yet.

I'd rate the solution nine out of ten. It's easy to work with UiPath. It has very good documentation. 

I have automated finance use cases, as well as banking, NOC, and call-center use cases. I have also done email and Excel automations.

It has definitely reduced the cost of the process I have automated. It has reduced the number of employees required for some processes and improved process efficiency. It has improved accuracy and error rates. All of these factors reduce the cost of the processes.

Because there is no human involvement and there is a fixed flow that bots follow, it has minimized the human errors that occurred before.

The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well.

Building automations in UiPath is done through simple activities. We just drag and drop into a workflow, build the flow, and execute it. It's that simple.

We use UiPath Academy courses as well, and they give us an idea of how we can use it professionally. They have given us a complete idea of how to use the solution.

When it comes to web automation, a change order should be able to be handled more easily.

I have been using UiPath for almost three years.

Compared to other tools, UiPath is very stable, as well as easy to install, manage, and upgrade.

It is more scalable than Automation Anywhere.

I have not contacted their technical support.

UiPath has more costly licenses than Automation Anywhere and, of course, Power Automate.

There are multiple differences between UiPath and Automation Anywhere. Automation Anywhere has a good handle on desktop automation as well as its IQ Bots for document understanding.

I would rate UiPath at seven out of 10 overall.

We primarily use the solution for automation.

UiPath has been quite useful for the organization. It's helped reduce workloads.

The processing time is the best aspect of the solution. There are also fewer coding requirements. It takes less time to develop and implement projects using UiPath for this reason. 

It's easy to build automation. The organization has a variety of projects and we can complete the projects faster using automation using UiPath.

The product enables us to implement end-to-end automation.

We use the UiPath user community. If you have any doubts about what you are doing, you can turn to the community and they'll answer your questions - which is very helpful. 

The Academy courses are very useful. If you want to do any certifications, it's very simple.

We use the AI functionality. It helps automate processes that are more involved. However, it's something the team works on; I don't know much about it. 

The solution helps us reduce human error as we can run many projects without much human involvement. Once we reduce human interactions, we can reduce human error quite significantly.

It's also helped us free up employee time thanks to the automation. It's freed up maybe 30% to 40% of our time since we started implementing automation.

We've tried to use test automation, however, I'm not sure how well it works.

I've been using the solution for one year. 

The solution is stable. 

The solution is scalable. 

We took about three or four months to deploy the solution. The process itself is moderate. We were able to manage the process ourselves. While it's rather easy, it does take some time.

The licensing cost is quite high. It could be reduced. 

I'm an end-user of UiPath. I'm an RPA developer. 

I'd rate the solution seven out of ten. There should still be more opportunities to make the solution less expensive. 

We use UiPath for developing and implementing technical applications that provide data solutions.

Building automation with UiPath is straightforward. The API tool enables us to automate tasks such as receiving orders, booking travel, and reading emails with ease.

UiPath enables us to implement end-to-end automation, which is important for me as I frequently travel for business. The solution aids in conducting interviews with customers, handling documentation, and facilitating development.

UiPath saves us around 100 hours per week through automation.

I have completed the UiPath Academy introduction courses. In Brazil, it is the sole method available for us to learn about UiPath.

UiPath saves us approximately $200 per week towards the expenses of digital transformation.

UiPath helps to reduce the number of human errors.

UiPath helps our organization save costs by accelerating our tasks through automation.

UiPath's most valuable feature is Orchestrator.

UiPath's price has room for improvement.

I have been using UiPath for five years.

UiPath is expensive. On a scale of one to ten, with ten being the most expensive, I would rate the price an eight out of ten.

I would rate UiPath a seven out of ten, mainly because of its high cost.

I used UiPath for the energy sector and HR, but they were almost industrial processes. The bots were performing and doing transactions all the time.

The use cases were mostly about the extractions from several websites to manipulate data and to put data into other websites to update. We also had campaigns, and we needed to trigger and send lots of emails.

Our clients could automate manual tasks that were boring. They also implemented a chatbot using UiPath where whenever people called, they just entered the application, and UiPath could retrieve information about the person without them having to go to System A, System B, and System C.

UiPath enabled us to implement end-to-end automation. I went to a system, took the information, and went to a website to submit the information and take out the output. That was end-to-end automation.

It speeds up digital transformation.

UiPath reduces human error, but it also depends on the use cases. It has had a positive effect on our clients' businesses. 

Employee time has been reduced because bots can work faster than humans. It saved a lot of time for our clients, but I do not have the metrics.

UiPath, depending on the use case and the company's infrastructure, can save a lot of money. It saved a client's company half a million or a million. It is worth the money.

The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use. 

Data scraping is very powerful in UiPath. It is very versatile.

I have not explored all the UiPath functionalities. I am exploring it a little bit more now, but they are moving to the modern experience, which is something I do not like. They are going in the wrong direction. I like the classic experience for developing, and as a developer, I am used to it, but they are going to the modern experience with selectors and other things. It might have certain advantages, but I do not like it. They should maintain the classic activities. They can consider providing both options instead of taking the classic ones away.

I have been using UiPath for almost three years.

I have always worked with UiPath for industrial processes. For instance, it was used for a company that was always processing contracts. They submitted new contracts and ended lots of them at the same time. We did not use it for filling forms or small automations. 

I have not contacted their support. I have used the UiPath Community. It is very easy to use. There are lots of people asking questions and lots of people answering them. I usually go there to consult other people. Their community is very valuable.

UiPath was the first RPA tool that I used. Before UiPath, I had only worked with BPM and BPMN solutions such as Appian and Bizagi. I switched to UiPath because my company chose it. We had a client who wanted to implement UiPath.

I have seen it deployed on-premises and also on the cloud. I do not know about the deployment of the UiPath infrastructure. I only know how to allocate licenses or install the UiPath license on a computer, which is not hard. It is easy.

It is worth the money if you have enough automation and enough use cases. That is applicable to every automation platform. As long as you have the use cases and you can automate them through that application, it will be worth the money.

It is expensive, and it is now getting more expensive. They are the number one in the market, and they are taking advantage of that. It is hard for the companies that have the full infrastructure supported on UiPath to change it. They have to keep it. UiPath is taking advantage of it.

Its cost depends on the company and the contract.

I used UiPath in my previous organization. I recently changed my organization, and I am now comparing RPA tools.

I would recommend UiPath to others if they have use cases for it.

I am certified in UiPath. I have used UiPath Academy courses. They are useful when you start developing. I have also attended their seminars.

I have not used UiPath's AI functionality in the automation programs. We started to use it, but then I changed the company.

Overall, I would rate UiPath an eight out of ten. I cannot compare it to others because I never used any other solution, but I find UiPath to be simple and easy to use.