UiPath Reviews

We use robotic process automation to automate the business process of the company.

We are using the Oracle JD Edwards. We have automated the HR process for the payroll and payslips.

We used UiPath for the scanning of attachments and uploading/attaching them in the Oracle system automatically. Previously, we used to take a day or two in doing so. Most of the daily human errors are minimized.

We used this for automated internal requests including automatic reconciliation instead of several clicks from the user and automatic correction of the master records or any change required.

It has improved the work process of a task that used to take two days and is now done during the breaks of the employees. This means employees can do other tasks.

It has improved the time it takes to do the bank reconciliation from the system. It now matches the value based on the common transaction number and the reconciliation is done.

Secondly, the attachment of documents to the invoice, which is sometimes missed, is a very basic process to do. It used to take a lot of time, so instead, employees can now do productive work rather than attaching the PDF file to the transactions.

The most valuable features are the UiPath studio tools with the recording feature to capture the navigation of the process on the screen.

The Excel data, which takes a lot of time to upload in software like Oracle and SAP, can be done through the screen instead of the back end.

I personally use the features of uploading the massive records from the front end through the UiPath studio instead of uploading them through the interface table, which sometimes gives an error resulting in having to troubleshoot and check the logs of the application. It has benefits of its own but sometimes in such cases, UiPath is very handy.

It's a very powerful tool but it can still be improved in many ways. In most cases, the results from the software are the same and not variable. This means that we have to define the variable by editing the flow chart. This case happens when we are recording the navigation from the web. Moreover, sometimes there are lots of screens in the process and decision making is required.

I believe in the future this process will be handled by the click of a button or automated in a better way, with minimum human intervention.

I have almost one year of hands-on experience with the product.

UiPath studio and orchestrator are pretty stable unless some human intervention is required within the process workflow.You might face hang or freeze but very minimal.

It can be case to case for the system you are using while i did install it i faced.

The scalability is fantastic.

The customer support is amazing.

We did not have such a process in place before this.

Coming from an ERP background, I did not find the initial setup to be very complicated.

The configuration is easy to do.

We implemented this solution using our in-house team.

We have not calculated ROI to this point.

UiPath is not very pricey. If you purchase an Orchestrator then it's pricey but you receive the benefit that it runs many processes simultaneously.

I did not evaluate other options before choosing UiPath.

I can't wait to have automation with every human in portable devices. It will automate not just the business process but daily life activities.

We primarily use UiPath to bridge process gaps between various pieces of software. Overall, it is a cost-effective tool to quickly move data and reduce repetitious tasks. For example, we use UiPath to produce SAP reports, format the data and then enter it into reporting tools.

In the departments that use UiPath, they've been able to reduce man-hours spent doing manual processes. This allows our team members to provide value through analytical thought, direct customer interaction, and reduced errors. Overall, it has allowed us to reduce FTE costs while also improving the quality of work the team produces. 

The most valuable feature is the simplicity of the Studio software. It has allowed us to quickly rollout processes. For example, we've been able to train users in as short as one or two weeks and have them produce a usable process within two additional weeks. While many of these processes have been simple "quick wins", they still show the value. 

The setup and licensing process are somewhat cumbersome. Additionally, the Studio publishing is somewhat antiquated within Orchestrator. Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot. 

We have been using UiPath for more than one year.

Stability isn't a concern with UiPath.

This solution is very easy to scale.

Customer service has been FANTASTIC. Very quick.

We did not use another RPA solution prior to UiPath.

Setup was complex and we had to outsource the IT portion. This may just be because our internal IT team was somewhat unfamiliar.

Our in-house team was assisted through outsourcing.

With our proof of concept, we had already doubled our ROI from the initial year-one cost.

The cost is small compared to the benefit. Licensing can be cumbersome and makes overall pricing needs somewhat hard to forecast, but not too difficult once the tool is scaled. 

We did look at Automation Anywhere but chose UiPath due to it's better Studio software.

We're confident that we chose the best RPA tool.

The first process automated by this solution was downloading reports from SharePoint and injecting them inside an Excel sheet that was filled with formulas. This was done in order to produce output files that are then uploaded back into SharePoint and sent by email using Outlook.

The environment was Windows 10 (desktop), and the process uses the user interface to do all of the SharePoint tasks, except for the Excel ones, which are made in the background.

UiPath helped automate a task that was very redundant, especially in recurrent time slots that present a heavy load (monthly or trimester). Once the robots are ready, the scaling of the workforce can be as easy as multiple clicks to add additional workforce for the same task.

As a developer, I use a lot of features included in the Studio or the robot products, but here are few that prove to be very helpful:

• UiExplorer: This proves to be helpful in the case of trying selectors without the need of starting to work on the project itself, so it helps us estimate how many days we would likely to spend on the process and help the client decide if the ROI is worth it, or we need to consider other automation opportunities.
• Workflow Analyzer: before testing to see if the process is working or not, there are a lot of checks that we have to do and a lot of rules to respect. This feature helps keep track of every element that exists in the workflow and gives us some insight into how we can alter some variables, sequences, and names to have better production quality.

The performance could be improved, and it is especially noticeable on older hardware.

We have been using UiPath for more than two years.

The enterprise solution is very stable since there are no automatic updates and the solution gets installed into the "program files".

It is very scalable, especially when using Orchestrator.

I used Blue Prism before switching to this solution. I made the switch because of the community and the support that UiPath presents to new developers, as well as to their ecosystem in general.

The initial setup was fairly simple due to the support online.

We implemented using our in-house team.

In five years the ROI will be close to 300% .

UiPath has multiple plans that suit most businesses that want to evaluate the suitability of RPA in their company before going with full adoption.

Before using UiPath, I evaluated Blue Prism and Automation Anywhere.

It's hard to spot something that should be improved or added after all the efforts made in this year. If we have to say something negative then it has to do with slower performance on old hardware. However, this is very rare in a client site.

The experience overall is just so complete, with no obvious cons.

We don't have a single primary use case. We use the Orchestrator studio to deploy attended and unattended robots to relieve the workforce of the mundane tasks that they currently do.

I don't think there is one most valuable feature. From my viewpoint, Orchestrator is great because I'm able to manage and control the robots and licensing. Obviously Studio is very valuable for our developers because it gives a nice visual way of developing the robots. Of course, the robots themselves do all the work. It is really a package that has to be put together.

The Insight product coming out in the next release looks interesting as a management tool, but I haven't dug into it enough to fully appreciate it.

Obviously, the Studio can always be improved. Even though you can drag-and-drop, it's still cumbersome unless you are a programmer. I think the Studio X is going to help tremendously for the citizen developers. I think that is going to be a big benefit in simplifying the interface.

There are currently four-and-a-half people in the organization involved in the automation project and I think we'll have no problem scaling that up as necessary.

We have used UiPath Academy. In fact, we've actually referred our citizen developers there.

On a scale of one to five where one is the least beneficial and five is very beneficial, I would rate the UiPath Academy about a four. It is specifically for developers, so there is a complexity level there that can take a little bit for say the average user who isn't an expert to get through, but for somebody who's already done development, it's good.

We actually signed up as a premium support member and took out a contract back about four months ago. Christopher Wilkins is our liaison and he's phenomenal. Absolutely any time I called Christopher, he has gone out of his way to help us. He's our success manager.

From the time of purchase to deployment took about six months total. We did a quick prototype that I had spent two months to get it up and running and then it took me six months to clean it up.

I thought that the implementation was complicated but that was because they did the prototype and then handed it off and I had to come in and take the prototype and actually make it work in production.

We run the automation in a virtual environment. It was a bit painful to get it all working. We actually use Citrix VDI (Virtual Desktop Infrastructure) environment and the problem with that is it uses a storefront. When you log in, it doesn't know which server you're accessing. UiPath had problems with that, so we had to ditch that attempt. What we're doing is we're using the VDI image just to read and chart virtual machines every four months and using those for our UiPath.

We did use a third party. Our experience with them was good and bad. The young man that came in from the Netherlands was extremely bright, but he was all over the place. So he thought he knew how certain things would work and in reality, they did not. So it was painful because instead of having a methodical way of working through the issues, he was jumping about too much and it didn't go very smoothly.

We don't really have exact numbers for the return on investment right now because we are too early into the process. We are still trying to get the whole organization comfortable with the concept. But you can see the processes have helped reduce human error in the finance area. It has also saved our organization time. Anytime you don't have a person doing the manual work, they can go on to do better things with their time.

I inherited a bit of a mess. On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use of the platform for automation as about a three. Most of the problem is with the processes themselves having not been streamlined. So if there is a bad process in place and we still have to automate it, it will still be a bad process.

On the other hand, we do experience performance benefits using the solution. For mundane processes, the people who no longer have to do them because they are automated are extremely happy about that. The benefits were almost immediate. If we had somebody wasting three to four hours producing a single report that we can have a robot do, it's an immediate benefit.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine or ten. I think the product is tremendous. We're still early in the process. As we get into AI, I think it's going to be a tremendous benefit.

My advice to anyone looking into this as a solution is to let somebody else do the deployment. You really have to make sure you understand the infrastructure required to properly scale up the solution. Make sure that you have senior management on board with the concept and then work hard to get citizen champions out there as soon as you can.

We are using Orchestrator and unattended robots.

We use this solution for automating financial tasks. Some of our use cases including reconciling amounts, such as those related to invoicing.

We run some of our automations in a virtual environment. We have been running into roadblocks with Citrix, so we run them on virtual desktops.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Building automation using a standard set of rules is not a problem. It can become problematic depending on the data and the types of tasks.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. We are using it to gain experience with the platform.

From the point that we purchased our UiPath license until we had our first robot was probably three or four months. The first robots that we created were for account reconciliation, and the implementation was straightforward.

At the least, this solution is making us rethink the way our processes work. Putting automations in place not only helps to save time, but it gets people thinking about where else we can use automation.

This solution is improving our employee experience, giving them time to do other things. From a resource perspective, we are staffed the same way, but our employees are able to make better use of their time. In total, we have saved thousands of hours.

In terms of eliminating human errors, we have seen an improvement of approximately twenty percent.

The most valuable feature of Orchestrator is that it gives you the ability to control everything from a centralized location. You can have access to everything that is running.

For unattended bots, the best feature is the value that you get from not needing to have somebody there to do the job. It's a time-saving benefit.

Several areas of this solution need improvement including insights, the dashboarding of results, and process mining.

When it comes to scoring, you receive a score after the intake and a score after you build it, but you should also get a score after you build it.

With respect to the stability, on a scale from one to five, I would rate this solution a four. The system is generally pretty stable. Some of the things that cause instability are outside of UiPath, or the robots interact with them.

There are between fifteen and twenty people involved with the automation program in our organization.

We have used support and they are ok.

We hired LTI to assist us with the implementation. Our experience with them was not good. They had a few really capable people, but not the whole team. They were learning along the way.

We began to realize ROI after six months.

This is a good solution, and the availability of training helped us to get started.

Definitely, the Insights component needs to be improved.

My advice to anybody who is implementing this solution is that the solution can be great, but it will only be as great as the design of your processes. You have to make sure that everything is done right to get the best results.

I would rate this solution a seven out of ten.

We use Studio, Orchestrator, and robots.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two. It's been going for about six months now, and we are still having challenges here and there.

On a scale of one to five, judging how beneficial it is, I would rate the training a three. The material is on the technical side, and not being a technical person, it makes it pretty challenging to get through. 

From the point that we purchased our UiPath license until we had our first robot was approximately three months.

With respect to saving time, we have saved about fifteen hundred hours so far.

In terms of eliminating human errors, we have seen a reduction but I'm not sure by what percentage.

The most valuable feature is that you can save time when you have to run the same process over and over again with little variation. 

It is sometimes difficult to work with the exceptions, which can cause us a delay. We have a lot to learn.

I would like to see more options that we can quickly select to help improve the robots.

With respect to the stability, on a scale from one to five, I would rate this solution a four. Most of the time it is working pretty well, but there have been a couple of blips along the way.

We have approximately twenty people who use this solution in our organization.

We hired a consultant to help us with the implementation. I would rate our experience with them at three out of five. It was successful, but we had to redo some of the stuff that was originally done.

We have seen ROI but it is pretty far off right now. After about three months, we began to see ROI. I'd say that it is probably going to be about two years before we break even.

We are excited about the new features that were recently announced.

My advice to anybody who is implementing this solution is to hire a consultant who is familiar with the process. It is such a new technology that getting assistance would be helpful.

I would rate this solution a nine out of ten.

Our most prevalent use case is invoice processing.

We are using Studio, Orchestrator, attended bots, and unattended bots.

It comes down to saving people time to be able to look at high-value tasks.

The solution has helped us eliminate human error with 100 percent testing and accuracy. This is only where there are exceptions, which generally tends to be under five percent of the time.

The solution has saved us time. It does depends on the specific process. For one specifically, it took a week out of each month, then we were able to process the same reconciliation process within minutes.

Studio is the most valuable feature from the aspect of developing a bot. It is very nice from the drag and drop perspective. It is very easy to follow and has low guidance from the technical aspect.

I would like to have cloud in the next release. It's one of those things that allows customers to be able to have an easier access point.

There are still areas for improvement for some of the drag and drop features and moving more to a bit of a lower code perspective.

I would rate stability as a five out of five. Compared to competitors where we've had instances where either exceptions are kicked out or the workflow breaks, UiPath does not encounter those issues.

About 50 people in our organization are involved in our automation program.

The technical support is very good. They are very good partners.

The experience overall has been really great with UiPath. The culture and individuals at the company really help make the project easy to do.

We had a very manual process that needed to be addressed because it was taking up way too much time of employees' efforts.

The initial setup was straightforward. Going through the certification process, it enables you with the tools to be able to implement at an easy level for low-hanging use cases.

It took about a month from the time we purchase our UiPath license until our first bot was live.

We used a consultant for the deployment. I would rate our experience with them as a five out of five. 

I would rate ease of use as a four out of five. We had a bunch of people that do implementations from a development aspect for our use cases. The solution has been very easy to be able to implement for our specific use cases, given the capabilities of the platform.

We have seen ROI from this solution. We saw it almost immediately in regard to performance benefits around accuracy, timeliness, and the ability to do 100 percent testing.

We also evaluated Blue Prism and Automation Anywhere. We chose UiPath because of stability of the platform, ease of use, and the deployment factors are much easier with UiPath.

We have used UiPath Academy for RPA training. I would rate it as a five out of five. Compared to competitors, the UiPath Academy offers a very easy path to certification. The way that the curriculum is laid out, it is very nice and easy to follow.

Do your due diligence.

We have probably use attended bots more heavily. They're very nice and everybody has a good experience with them working alongside actual humans.

I would rate the overall product an eight out of ten. There are additional features that probably could be rolled out. I think there are on the roadmap.

UiPath is best at its core and with the help of plugins from UiPath and community you get solutions to a lot of problems out of the box. I have tried couple of more platforms, but the easiness, diversity and flexibility that UiPath provides is unparalleled. 

In the recent top 50 enterprise application at g2crowd, UiPath is at 18th place and topmost in the automation platforms. 

I have done quite a lot of different real-time projects with UiPath. In one big project, there was a lot of loan applications from scanned documents. We used Abbyy Flexicapture for reading OCR and ICR text and we read it very accurately. It really boosted the moral and now we are automating the whole CAD department of the bank. 

Now we are looking forward to more complex processes and try using the ML and AI into it.

RPA is our bread and butter. We have implemented projects in the telecom and financial industries. 

A good example was when we implemented a network process in the telecom sector. The time for that process was seven minutes, then by implementing the RPA, we drastically reduced it to 40 seconds. The process involved worked on four different applications. Each application required a secure login, and the speed was due to the websites being hosted on the Internet. It did not require any internet connection when we implemented RPA on-premise, and used complete network and system resources.

• The ease of the processes
• There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.
• The automated recording helps quite a bit. You record a complete business process along with human interactions to the desktop or web application. You can easily manipulate them. Once you are done, you have a complete recording of the interactions, which you can use to tweak your requirements.

You can't write small snippets of code. If you want to do a single code snippet, this is not available by default. For example, if I want to do some date conversions, and that date conversion requires different variables to be available in the context, but they are not there. A small snippet of code change should be available out-of-the-box. This will help me in the long run. I can create activity out of it. Support for a little bit of in-line script should be there.

There aren't stability issues, though it should have better RAM and cores. When it's overloaded you get considerable problems.

Scalability is one bit which should be properly planned at the time of license and planning. For tight budget projects, you have to be very precise in the runtime execution requirements otherwise, you might face issues.  

Tech support takes time replying to queries. The more you go to the community, the more likely you will get replies. Therefore, tech support should be improved.

The initial setup was very straightforward. We were up and running in approximately 15 minutes. UiPath is the best of breed in the market for setup.

Licensing is one of the big issues when I have been doing some pre-sale activities. One robot price licensing is quite high with UiPath. They should provide some discounts to partners so we can spread the product easily in countries, like Pakistan and other areas in the Middle East. Licensing should be reduced and price should be cut down a bit.

We also evaluated Blue Prism. We went UiPath due to the community support.

It has a lot of community support with a lot of help available. It is a very mature tool.

The academy for UiPath is very good place to start with UiPath. It is easy and the learning curve is quite low.