UiPath Reviews

One of the projects we have been working on is for a medical company. It includes fetching medical records from the company's web-based portal. These records have to be pasted into Excel and consolidated. We then send them back to the client via email. We use Orchestrator to schedule the process to run every day at three intervals. It is running as an unattended bot.

We have also used it for another company to help with their employee onboarding process.

If we had to build code from scratch in UiPath, we would have to configure proper exception handling and log creation. We would also have to connect it to Orchestrator queues. But with the predefined REFramework (Enhanced Robotic Enterprise Framework) template, those requirements have been built already. All we have to do is invoke our code in one of the four states: Init, Get Transaction, Process Transaction, and End Process. Because it is connected to Orchestrator's queues, we can then run the process.

We have also been able to develop our code based on UiPath's security and compliance credentials. UiPath supports confidentiality. Until now, we have never faced a security problem. It is the most secure RPA tool.

Another benefit is that UiPath automation saves our clients time. During our requirements gathering, one client told us that the process they wanted to be automated takes around 15 to 30 minutes to complete when done manually. As a result of the solution we implemented using UiPath, it is now completed within two minutes.

There are two features that I find to be the most valuable in UiPath. 

One is Orchestrator because it allows us to manage the bots and processes. For example, we can monitor unattended bots' run history and their logs. We can also modify our code based on screenshots by logging the screenshots and then viewing the logs in an Orchestrator job. That helps us trace errors and rectify them.

The second valuable feature is REFramework which is a pre-defined template built with proper exception handling and logging activities. Those aspects help developers to develop code properly.

In addition, I have implemented UiPath with ABBYY FlexiCapture for some projects, and that has been very helpful for successfully completing those projects and providing a positive impact for our customers. It makes it very easy to extract data from a PDF and then build code to process it in UiPath. The integration of ABBYY FlexiCapture with UiPath is a very good feature.

When it comes to REFramework, we need more training videos and tutorial documents for beginners. 

And while there are a lot of videos to learn about basic activities in UiPath, we need more documents and key points on how to connect third-party connectors. That would be very helpful for beginners and for quick implementation.

I've been working in UiPath for almost two years. I use it daily.

The stability of the solution is excellent.

The scalability is also excellent.

Sometimes technical support will get stuck on how to execute further, but we raise our queries in the UiPath Community Forum. There are so many RPA developers there and we get quick replies from them. We're able to build solutions based on their information. The forums are very useful for us.

Positive

I used to use Blue Prism.

I have seen a lot of return on investment with UiPath because it enables quicker implementation of automations.

When I compared the basics between Blue Prism and UiPath, I felt UiPath was much better.

With Blue Prism it takes a lot of time to build code and workflows. For example, to fetch data from Excel within UiPath only one activity is needed, called Read Range. But Blue Prism requires use of three activities to do the same thing. First, I have to open the Excel instance, then open the worksheet, and then fetch the data from the worksheet. Using UiPath means quicker implementations. 

And there are a lot more features in UiPath when compared to Blue Prism, and I haven't seen any disadvantages of UiPath. Using it, there is a solution for every process. There is no such thing as a process that cannot be done in UiPath. UiPath is the best solution for RPA and for our customers.

UiPath doesn't require any maintenance.

We are able to build workflows very quickly and it doesn't take that much coding knowledge to learn and understand UiPath. Beginners are able to learn it quickly and get into the businesses.

Choose UiPath. It is more helpful than any other tool for implementing solutions quickly and creating customer satisfaction. Based on my experience, UiPath is the best tool for automating RPA projects and repetitive processes.

We use it to automate searches in public databases. We have lawyers who need to search for various companies. For example, we are searching insolvency files for a list of business partners, so we use the robot to perform the search and notify clients about its results. Thus, it helps us with our work in searching public registries.

We have the Studio license and attended robots.

It enables us to provide new services, e.g., our use case is something that we could not have delivered manually. Now that we use the robot, it is something that we can offer to clients. Therefore, it has helped us expand our scope of services and offer to clients more competitive fees. We are now trying to get more clients.

If we were to do this manually, it would take us one day for 200 companies. Now, it takes about half an hour. So, it has reduced our time to process information. Before, we didn't offer these services on a mass scale. We just often did it for a couple of companies. Now, we can offer it on a larger scale.

One of the departments in our organization does use UiPath for compliance purposes: To send reminders to our clients. We have to ensure that clients are compliant when they submit financial statements. We use the robot to send them reminders to update the steps of compliance, i.e., if it's done. This is not my team, but another team who uses it for compliance purposes. It has increased their level of compliance because it's timely and there are no errors in the reminders.

We mostly value the fact that it easily interacts with existing systems. We don't have to go to a complex interface to access public information to send the emails, etc. This is the good part.

Its ease of management is okay. Our attended robots have some Excel files that we use to manage and configure the robots. It is quite straightforward.

It has helped relieve the legal staff of the burdensome task of searching on the public registry. For them, this has been a big improvement. It saves time and also the risk of human error has been reduced, because now the robot does the work. So, you don't get bored when you check 2,000 companies on the portal. The staff is overall more satisfied because they can do more value-added tasks than performing this search.

The pricing for Orchestrator and unattended robots could use improvement. If we plan to roll out and implement more robots, then perhaps lower costs on Orchestrator and unattended robots would make adoption even easier. 

For roughly a year and a half.

So far, the stability has been good. We haven't had any issues.

If you have an attended robot, then it is scalable to a certain extent, but this is because of the price tag. If you think through your use cases, then you can use the same license for multiple purposes. If we think of scalability in the sense of changing the process, then this is something that can be done, but it requires extra development time. So, it's rather scalable.

We have two lawyers using this robot. Their role is to monitor the robot and make sure that the robot works fine. For example, if there are any complaints from the clients, then they can respond.

We, in legal, are among the first to use this robot to my knowledge. Other than a couple of robots that I've mentioned in this review, I'm not aware of other robots.

The technical support is very good. They were very responsive. We had a question about the license and they replied very quickly.

We did not previously use another solution. We decided to implement an RPA solution because we wanted to streamline our processes. We also wanted to be able to offer and develop new services for our clients. For these particular use cases, using other technology solutions would have been more expensive and complicated to set up.

The initial setup was a bit complex. We are a very big company with a lot of IT centers. I think the complexity was on our side. The initial part of setting up the virtual machine and installing the licenses took roughly two months. After that, the development time was very short: one week.

Our experience, as administrators of the platform, is quite good. Once the robot is set up, it is very easy to see the results, reports, and if there are any errors. It is quite easy to use.

The robot that searches for insolvency cases was built in one week. After that, we have been testing it and making adjustments, but the construction and development time were very short.

It speeds up digital transformation because it's easy to implement and have it live. Therefore, it is something that we can use very easily to streamline our operations. 

I handled the project and managed the discussion with our IT. We had several infrastructure teams who set up the virtual machines and helped us install the licensing. We had a third-party developer who developed the robot. We also had an internal team who tested the implementation. I oversaw everything.

We were happy with the third-party developer.

Now, there are several providers/developers who can build UiPath robots quite easily and at affordable prices. So, in our case, it was quite a straightforward process of building the robot.

Our processing time was reduced to half an hour. Something that would have taken up the whole day (eight hours) was reduced to half an hour. This has freed up our legal staff’s time to focus on more important and strategic tasks.

What we have managed to do is to offer a completely new service. It is something that we did not offer on a regular basis or big scale. Using RPA, we can offer it to a larger scale with the reduced costs.

The pricing is okay, but I recommend to build a business case before going live. Ensure that you really use the license and building the robot makes sense. Try to think of multiple use cases, because one license can be used for several robots.

There are additional costs for using third-parties. We also have internal costs with the infrastructure and for the virtual machines where the robot operates.

The costs are quite affordable. It is a solution that makes sense from a business perspective.

We didn't do a very formal business review process.

I think the platform is very good.

Have a good consultant advise you on the processes of automations: How to build the use case and business case. You will need a bit of knowledge around RPA and business processes to be able to have a successful implementation. 

Have a stronger technical partner tool to help with developing the robot, making adjustments, testing, etc. Testing is very important. It is important that you allocate resources for testing.

Robots can do things in a different manner than we can and more efficiently. We have to be creative and think of processes, even if only part of them are repetitive, that we can automate and a human can work with the robot. Then, the overall the process is improved and our experience as humans is a lot better.

I would this solution a 10 out of 10 because they are very good at what they do. It's very important that you understand what the solution can do and its limitations. However, for this type of product, I think they are the best.

I started using UiPath version 2017.1 and currently, I am using 2018.4.6.

We had a requirement of fetching emails, which are basically requests from clients filled on our website form. We read those emails and process the data filled by the user in the form. There are different forms like a request to provide reports, a request to add or delete a user, etc.

After reading these emails, the bot has to take the necessary action on our Primary CRM application. Depending on the request type, the bot will navigate to the necessary module in the application and perform the request as defined in the email request. 

Earlier, we had a team of around 20 people working in one shift to handle these requests. We were able to scale back on 15 of these team members and utilize them for other work in the organization.

Five people are still required to process exceptions that the bots are not able to process due to multiple reasons. Additionally, the UiPath bots helped process the requests for the entire day, compared to the processing happening only during business hours. 

We were also able to reduce the time taken to process each request from approximately ten minutes to two minutes.

There are many RPA tools available in the market.

The most valuable feature that UiPath has is the ability to be able to use .NET functions. Basically, all of the data manipulation functions and classes available in .NET are accessible in UiPath and this makes it easier to cast data and use it correctly. 

Apart from this, the Queue is one of the best things that other tools do not have. This enables us to have work items queued and then run multiple bots to pick up items and work on them simultaneously.  

As more and more organization units are trying to use RPA, there might be a need to have separation of data within multiple tenants or organizational units. Not only on the front-end but also the ability to have a separate database for each Tenant. This will leave no room for the enterprise security team to raise questions on data separation. 

I feel that a Host Admin, being a master Admin, should be somehow able to login to different tenants. 

I have been using UiPath for the past two years.

UiPath is quite a stable product. I haven't seen many issues and I rarely had to contact the support team for reporting issues.

UiPath is completely scalable. Right from giving you an option to segregate processes between different organizational units to expanding to multiple robots.

Customer Service is prompt and the technical support team is highly efficient and knowledgeable.

We used Automation Anywhere earlier, which is a more user-friendly and less complex RPA tool compared to UiPath. We finally had to switch due to certain capabilities that were restrictive in AA. Stability was also a factor.

I think the setup cost is quite nominal, but the licensing might be on a higher side when compared to Automation Anywhere. However, we should not forget about the features and flexibility which UiPath has.

We did not evaluate any other options. We moved from Automation Anywhere to UiPath.

I think that for the most part, this product has all of the required features.

Our primary purpose is to automate our internal processes so we can increase our profits and reduce our headcount. We are an IT service provider, so our main focus so far has been our Service Desk but we are starting to work with our Finance, Payroll, and HR teams in 2020.

So far, we have not realised much in terms of benefit because we have only just begun our RPA journey. However, we have approximately four FTE of savings in our pipeline. It has improved our business so far by creating an innovation-based way of thinking amongst our teams.

Personally, I find that Explorer Expert and StudioX appear the most valuable to my role as an Analyst. Explorer Expert allows me to easily "record" processes and gives the developer the skeleton of an automation project. StudioX allows me to build simple automation projects without the need to engage our development team.

StudioX could use some improvement to broaden the range of automation projects suitable. At this stage, it is limited in terms of the functions that are available and I would like to see a lot more options added to this tool so that our business users can get even more benefit.

We have been using UiPath for three months.

There have been no concerns with stability as of yet.

It appears to be very scalable but we have only had the tool for a few months.

Customer service has been great so far. We have received answers to all of our questions quickly.

This is our first RPA solution.

We had some issues with the licenses at first, but we were able to communicate with UiPath to get this resolved.

We used an in-house team to implement our solution.

So far we have not had a return on our investment, but this will change in 2020.

Pricing is quite reasonable with UiPath and there are some tools which are free to use.

We evaluated a range of options on the market including Blue Prism.

So far, I highly recommend UiPath. They are constantly introducing new tools and features and they all seem to provide extra benefit.

I am a developer so I primarily use Studio most of the time, and when the bots go live, they move to Orchestrator.

We have a combination of different use cases. Sometimes it is dealing with Outlook or the Microsoft Office Suite. The idea is to build a solution that integrates all of the applications that are part of the same process.

We are not currently running our processes in a virtual environment but we are currently evaluating how we could make it work.

Everything was running well but the users had some challenges because they had to spend a lot of their day correcting the things that were misrepresented or not done correctly by another part of the team. The consultants had to manage the changes which were taking a lot of time but weren't on their to-do list for their day. UiPath is helping us save that time. 

It hasn't really helped to eliminate human errors. The processing time is dramatically reduced. It makes it easier for consultants to make things right. If they spent eight hours doing a task, it now takes them two. 

Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature. 

I would rate the solution's ease of use as a five out of five. The majority of tasks are done through the recording which saves development time. You just record the things you want to achieve, customize it, and get it going. This reduces development time. 

I have been using RPA training since I was new to the product. I did the developer training. I would rate it a five out of five. It’s very beneficial. You can just touch base with the actual tool and get it done.

It hasn't really reduced human errors but it has reduced the processing time. It's easier to make things right.

I would like to see more of the AI Fabric domain feature. 

It interacts with so many products that the robot itself becomes unstable.

I would rate the stability as four-ish out of five. There are some features that they are still working on. There will be better features in the upcoming versions.

We have around five users. We're in the kick-off stage so not many people are involved. 

I have not needed to contact technical support. 

We knew we needed to invest in a new solution because necessity is the mother of invention. We saw our consultants spending too much time processing areas of the business, so we knew we needed to evaluate new processes to make their lives easier. 

We chose UiPath because of the accessibility. It's easily available and widely used. 

It took us around six weeks from when we purchased our first license to having our first Robot in production. It was not a complex process.

We used Roboyo for the implementation. We had a good experience with them. I would give them a five out of five. 

ROI is not on the grid right now. We hope to have a good ROI. It's a proof of value and it's not in production yet. 

With the existing features, I would rate UiPath an eight or nine out of ten. Once the new features come in, I would give it a ten. They keep improvising. 

I would recommend not only automating the process but redesigning the process. It's not just about automating steps one to ten, you need to improvise your process and then try to automate that. Automating the steps as is won't really help and you can end up spending the same amount of time and money. 

We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing. 

The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.

It's really easy to learn. We have been able to automate some of the tasks we do here in the company. We can replace human workers doing labor-intensive repetitive tasks, and focus them on other more difficult ones — no need to spend money on training new people, hiring, etc. Just as we built the bot, it will do it all on its own.

Our company is focusing on the healthcare industry. We billed forms to the insurance companies, and we have to receive the payments and update their respective patient. We work with denials, exceptions, explanations of benefits. We also get information that needs to be updated in the system. Sadly, all this is inside a "Citrix environment," so we are a little slow at the time of developing our bots. But we know that this will bring great benefits to our company in the near future.

• UiPath has been of great help when planning on reducing cost in our production.
• Improvement in quality, as the bot is more accurate
• No need to spend money on training new people, hiring, etc.

The abrupt updates have been an issue for me at the time of developing my bots. I've been getting errors every time an update is made, slowing my developments and automation. It will be good if they could start sending an email to the users letting them know about future coming updates so they can be prepared.

Also, having up-to-date training material would be really awesome, we have found that some documents inside the Academy are pretty old (maybe 2 yrs already?) So it would be awesome if they could have those up to date.

Setting Uipath is really easy and they have a LOT of training information in their Academy, so no way you will get lost

Pricing, a little bit expensive but it will be worth it at the end, as you will ended up reducing human for the bots

The other options we looked at were Automation Anywhere and Blue Prism. But comparing pricing, ease of used, and training Materials we believed that Uipath was our best option.

UiPath is a robotic process automation software that helps enterprises automate their workflow.

RPA can improve enterprises' work flow by automating repetitive tasks, time consuming tasks, and basically a value add that can be automated.

We are a partner of UiPath, and we are a consulting company.

We sell knowledge, but we also have other offerings like managed services, everything that is included in an RPA. We are a pure play company meaning that we only do RPA and we are specialized in that.

I am personally very supportive of the new trend, which is the attended automation. I think that the new strategy of UiPath path, the automation for strategy, is very promising because currently what RPA is doing, it is starting from the process, a business process to automate repetitive tasks to bring ROI. Right now, I can see clearly the strategy of UiPath to start from people and to improve them, to augment them, to augment the efficiency. This is totally new, and it's very exciting.

UiPath is bringing into the table a totally new way to automate things. Automation is not something new, but UiPath allows you to automate very easily and without many technical skill requirements. 

I met a lot of customers that didn't have big business processes. Some of our customers are rather small. They have fragmented processes, and they need to automate some tasks. Sometimes they are not big enough to justify the investment of the infrastructure and everything around it.

Attended automation will allow them to target smaller opportunities. This is something which is very appreciated by the customer, to do something small, to grow incrementally. Then you can scale.

Attended automation is definitely something that the customer wanted. I think UiPath understood that. Attended automation was possible before but was reduced and not focused on. 

If you look, even on the academy content of UiPath, there is not much attended content. If you look on the Advanced Training, the Advanced Training is about having back office robots, 

I really looking forward to seeing enterprise grade attended content. I think this will be really something interesting. The feature was existing, but I think now it will explode.

The product itself is relatable. UiPath is a fast growing company. It's incredible how they have grown over time. I remember starting two years ago with UiPath, and it was maybe 400 employees, and now it's very big. The product is stable. They have really improved it. They are very quick on resolving any issue. They are very helped by their community. On the other hand, RPA is not necessarily something easy. You need expertise to do it properly, but UiPath is giving all the resources to make this happen with the Academy, notably, and soon with their academic program.

If today, I'm automating a process in my laptop, I can publish it to the Orchestrator or propagate it in several desktop, for example, in terms of attended automation. We have another way to scale. You might have a process. We developed a robot which will consume transactions, and the UiPath product is scalable because you can have more robots. For example, in accounting closing period. You might need to scale. You might not need all the resources during the month, but at the end of the month, you will need to do the closing for accounting. You can scale for those few days that are critical to your business.

It is a great technologic company, but they are also customer focused. I just drop an email, and during the day, I have an answer and a meeting invitation to help our customer, to help us understand, to show us new features. They always been very exceptional on that. 

If you compare this to coding, this is much easier to get into it. For example, I am today rather technical person, but what if I told you five years ago, I was working in a call center? I discovered that I could automate things with Excel VBA. Today, I know how to code a little bit and i'm using UiPath. I'm automating many companies in the Fortune 1000.

Yes, we have seen ROI. We have seen very big ROI going from one to 10 FTEs even with a very strong solution, with short amount of time. I remember doing a project in Denmark which would be equivalent of about five FTEs in less than a month of development. It is more important to support the solution correctly, to handle change management. You might have saved something, but you need to wait and to maintain the solution. Your customer must not underestimate the cost of the maintenance. RPA is not a silver bullet.

Citrix automation is something complicated. This is something that is a little bit volatile, but UiPath, I think, is one of the best, if not the best in the market to resolve that.

UiPath allowed with database activity to get the SQL to obtain the data directly. Just getting the data we weren analyzing was taking the end user several minutes and 10 seconds for a SQL query to get all the data. Then you can do the checks. This was incredible. Actually, the task was estimated at about 10 minutes, and the robot was doing it in 10 seconds.

I think what makes UiPath so great is not only technology. For me, they have better tech. It's not only about that. The first thing is they are a very open company. They are very open to customers. They have a community version that you can download for free. You can go home and try UiPath yourself. I don't think is as easy to do it with other vendors, other tools.

Most of the competitors did not take the web approach. If you are familiar with the technology, you know you would rather use a web application. Now on my phone, I can go to the Orchestrator and start a job. This is not possible for other competitors as far as I know. 

I would give it nine because perfection does not exist, but they can still try to do it, to reach it.