UiPath Reviews

I am a developer so I primarily use Studio most of the time, and when the bots go live, they move to Orchestrator.

We have a combination of different use cases. Sometimes it is dealing with Outlook or the Microsoft Office Suite. The idea is to build a solution that integrates all of the applications that are part of the same process.

We are not currently running our processes in a virtual environment but we are currently evaluating how we could make it work.

Everything was running well but the users had some challenges because they had to spend a lot of their day correcting the things that were misrepresented or not done correctly by another part of the team. The consultants had to manage the changes which were taking a lot of time but weren't on their to-do list for their day. UiPath is helping us save that time. 

It hasn't really helped to eliminate human errors. The processing time is dramatically reduced. It makes it easier for consultants to make things right. If they spent eight hours doing a task, it now takes them two. 

Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature. 

I would rate the solution's ease of use as a five out of five. The majority of tasks are done through the recording which saves development time. You just record the things you want to achieve, customize it, and get it going. This reduces development time. 

I have been using RPA training since I was new to the product. I did the developer training. I would rate it a five out of five. It’s very beneficial. You can just touch base with the actual tool and get it done.

It hasn't really reduced human errors but it has reduced the processing time. It's easier to make things right.

I would like to see more of the AI Fabric domain feature. 

It interacts with so many products that the robot itself becomes unstable.

I would rate the stability as four-ish out of five. There are some features that they are still working on. There will be better features in the upcoming versions.

We have around five users. We're in the kick-off stage so not many people are involved. 

I have not needed to contact technical support. 

We knew we needed to invest in a new solution because necessity is the mother of invention. We saw our consultants spending too much time processing areas of the business, so we knew we needed to evaluate new processes to make their lives easier. 

We chose UiPath because of the accessibility. It's easily available and widely used. 

It took us around six weeks from when we purchased our first license to having our first Robot in production. It was not a complex process.

We used Roboyo for the implementation. We had a good experience with them. I would give them a five out of five. 

ROI is not on the grid right now. We hope to have a good ROI. It's a proof of value and it's not in production yet. 

With the existing features, I would rate UiPath an eight or nine out of ten. Once the new features come in, I would give it a ten. They keep improvising. 

I would recommend not only automating the process but redesigning the process. It's not just about automating steps one to ten, you need to improvise your process and then try to automate that. Automating the steps as is won't really help and you can end up spending the same amount of time and money. 

We use Studio, Orchestrator, and robots.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a two. It's been going for about six months now, and we are still having challenges here and there.

On a scale of one to five, judging how beneficial it is, I would rate the training a three. The material is on the technical side, and not being a technical person, it makes it pretty challenging to get through. 

From the point that we purchased our UiPath license until we had our first robot was approximately three months.

With respect to saving time, we have saved about fifteen hundred hours so far.

In terms of eliminating human errors, we have seen a reduction but I'm not sure by what percentage.

The most valuable feature is that you can save time when you have to run the same process over and over again with little variation. 

It is sometimes difficult to work with the exceptions, which can cause us a delay. We have a lot to learn.

I would like to see more options that we can quickly select to help improve the robots.

With respect to the stability, on a scale from one to five, I would rate this solution a four. Most of the time it is working pretty well, but there have been a couple of blips along the way.

We have approximately twenty people who use this solution in our organization.

We hired a consultant to help us with the implementation. I would rate our experience with them at three out of five. It was successful, but we had to redo some of the stuff that was originally done.

We have seen ROI but it is pretty far off right now. After about three months, we began to see ROI. I'd say that it is probably going to be about two years before we break even.

We are excited about the new features that were recently announced.

My advice to anybody who is implementing this solution is to hire a consultant who is familiar with the process. It is such a new technology that getting assistance would be helpful.

I would rate this solution a nine out of ten.

We use the entire UiPath suite for healthcare revenue cycle management.

Our automations are not run in a virtual environment.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. The information about the automation processes was really useful. At the same time, I would suggest including more industry-specific training and knowledge sharing.

From the point that we purchased our UiPath license until we had our first robot was approximately one month. I felt that the process was straightforward. It was very intuitive. Most of the resources were available to us and we've got it up and running with no problem.

We have clients for which we provide people to perform various processes. Parts of those processes are exceptions that could not be done by these people but were very time-consuming. We have automated those exceptions so that now, we don't have a percentage of our staff evaluating those exceptions every day. They now run flawlessly one hundred percent of the time. Our clients are happier and we're happier.

In terms of eliminating human errors, UiPath is excellent at that. We have one hundred percent accuracy on all of our automation.

This solution saves us time and it saves our clients time. I would estimate the savings at ten percent where automation is deployed. Some of the automations run slowly but they run around the clock.

The most valuable feature of this solution is the ease of deployment.

More industry-specific training and information would be highly valuable to us. We're a healthcare company, and it would be helpful to know where and how automation is being deployed within a healthcare environment. For example, what have we done that we could share with people, and what are they doing that they could share with us?

The UiPath platform is stable, but it is dependent on other platforms.

For example, we may be extracting data from or populating data in a customer billing system. That billing system might go down and someone needs to wake up the bots after that happens. It is not the fault of UiPath but it is part of the process.

This solution is easy to scale.

We have approximately thirty people involved in our automation program.

We were not using an RPA solution before UiPath contacted us.

We handled the implementation in-house.

We are very close to seeing ROI, although not quite yet.

We looked at some different technologies that were out there and it seemed that UiPath was ready. These included Blue Prism, Automation Anywhere, and one other one. We felt like UiPath was a solid solution that was pretty easy to use and could scale easily and quickly as well.

This is a fantastic solution and we love it, but we definitely see some room for improvement, mainly around interoperability and leveraging intelligent or cognitive RPA and educating their client base around that stuff.

My advice to anybody researching this type of solution is to familiarize yourself with the concepts and all of the market participants, and then choose the one that works best for you.

I would rate this solution a seven out of ten.

We are using Orchestrator, Studio, attended and unattended robots.

I am on the business analyst side, so I do not have much experience with Orchestrator.

We are using this solution to automate processes for our clients. They typically have mundane processes or something that's super repetitive, that we're able to quickly automate for them and see that return. We did do an attended bot with them as well, to improve their call center.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say it's a four. This is a rating from the business side, as opposed to the development side. We understand what the features are, and when new releases come out we have an understanding of what's feasible. I am not rating it a five because sometimes we do not know whether a use case is feasible or not. It means that I may have to speak to one of the developers to see whether it can be done with the tools and the features that are out there.

We host the UiPath Academy RPA training every other month for our clients. I have not taken the full course, but on a scale from one to five, I would rate it a five. This is based on the number of people who sign up for it and look forward to attending it, just to learn the basics of RPA.

In terms of how long it takes from purchasing a UiPath license until having the first robot, the average is probably four weeks. It depends on the complexity of the process. 

We have helped our customers to reduce some of their manual work, but they also benefit by freeing up their time to use elsewhere. Some of the processes we have automated have people spending hours locked up trying to finish.

It is also that we are improving areas such as the production line, or even automating some of their dashboard reporting to get more accurate information a lot quicker. We've been able to help cut that down but then also provide accurate data, and faster as well.

With respect to saving time, this fiscal year we were at seventy thousand hours saved across the enterprise. That is significant and has been across different departments and different regions, as well.

In terms of eliminating human errors, we do not have an exact calculation. We do get a lot of good feedback about the bot's performance doing well.

The most valuable aspect is the different capabilities and features that can be applied to different processes. I don't consider one particular feature more valuable than the others because they are all relevant to what the need is.

I would like to have a guidebook of examples that help me to determine the feasibility of specific use cases, based on the tools and the features that are out there.

With respect to the stability, on a scale from one to five, I would rate this solution a five. I haven't had much in the way of negative experience with it.

There are approximately two thousand people working on RPA across the firm. On my current project, we are a team of about sixteen people at our client's site.

I cannot say for a specific client, but I do know that our clients are constantly looking for what's out there. Whether it is from banking, automotive, or retail, they want to know what they can do to improve their firm or their company. RPA has been on the rise in the last three years, so I would say they want to be able to get hours back and save time so that they can allocate resources elsewhere. They are always looking for a tool out there that'll save them money and time.

In regards to ROI, we track it upfront. We have asked for the information to assess if a candidate process is a good use case. Then we track it in our dashboard throughout the year just to ensure that we are actually calculating the hours correctly. We'll then follow up to make sure that they are seeing those changes and they are receiving those hours saved. We have found that over the year, they are seeing a return on investment.

We track data in terms of money savings that the tool provides. I don't have the dollar amounts, but I can say that there are some processes where we have saved $50,000 USD just on a single process. It really varies on the complexity of the process and the time it would take to complete without automation.

I have worked with other tools and I see them as pretty similar.

My experience is with Blue Prism and Automation Anywhere. I'm not developing, so I don't have any details on the tool itself. My preference for UiPath is based on what seems to be the goal, and what is easier to understand. It rolls out more features and newer features, faster.

I am looking forward to trying the new UiPath Connect feature. I have seen the demo and it seems like that would be helpful for my role, specifically being on the business side. It is able to assess the use cases and determine what percentage they are RPA-able. I think that it will be super helpful.

My advice to anybody who is researching this solution is to try UiPath Academy Live first before they invest in the tool. This will allow them to get a better understanding of how it works, and get familiar with the services provided.

Sometimes I have questions. If I didn't have any questions then I would rate this solution a ten out of ten.

Overall, I would rate this solution a nine out of ten.

We have multiple primary use cases for UiPath. We have already implemented three, but I foresee many use cases in the future. For example, I am working on one which will automate the gathering of information to comply with subpoenas.

The automation of repetitive tasks that eliminate human error. 

The speed: It is so fast when it replaces a human, you become much more efficient.

I would like to see some integration, or ease of integration, with APIs, so we can automate stuff faster. E.g., we go through a co-op, which is a card processor, and they have a very powerful API.

I haven't had any issues with the architecture at all.

We are starting small and have three bots.

I'm already engaging in conversations with UiPath consultants to ensure that I have the right structure. I know I will need Orchestrator soon as we continue to develop more.

I introduced automation with UiPath. This was our first introduction into what is robotic process automation.

The setup is straightforward. We did the complete setup in a week, which includes the server, the virtual machine that it would be running on, and a developing environment, because I wanted that to be separate from our production environment. This is for a small environment. I am expecting the bigger environment to take us longer.

For our service test department, we created a bot to automate the reset of pins and passwords for our users. This was the number one call for our service desk. The bot now takes care of it, and we freed resources. Now, we don't have any calls to that service desk team, and they are doing other things.

It was easier to use than I expected. We started with a very small bot. It took us three to four weeks to develop, then put in production.

My staff is using the UiPath Academy. I manage the development department. My staff has gone through the Academy's training, and it's awesome. It's a great resource, because now that I'm hiring more people, I'm having them go through it. Then, I onboard them on what is it that we need them to do.

We have multiple use cases. We are a distributing company, so we are moving containers around at sea. There are a lot of things that you need to do around that. We are trying to automate to help with our bookings created, etc.

It has not yet routinized our company. While people are at first a little afraid of the product, when they see the benefits, they want more. Right now, we can't keep up with the demand.

I'm not that technical, and the product is easy to go into and use. It is also easy to get started using UiPath. 

There are a lot of powerful box components with the possibilities of creating your own.

The stability needs improvement.

Within Studio, if you are holding down variable buttons (50 or more), then our entire application slows down. So, basic performance could improve.

UiPath could do some optimization of how you search through your process flows. Right now, you have like a small box in the corner, and you don't have an overview when you're searching. Then, you receive this list which you can click around in. That's fine, but it needs to be more visible when you are searching for your components.

We have had some issues regarding stability. The software crashes sometimes, giving us string errors.

The product is very stable out-of-the-box. However, we are in a phase where we are changing our platform, as well. Therefore, we went from a Windows PC setup to Windows Server setup. We went from being one guy to two guys developing this, so we had to do quite a lot of restructuring. 

We aren't on the latest version of UiPath right now. We want to be there, but we are facing issues right now where sometimes our robots can't be rescheduled. The schedule just fails. We have some tickets with UiPath right now. Thus, we are not using the most stable version and are working the issues together with their support.

We have around 450 people in our company and are global in Europe.

Sometimes, the technical support is pretty helpful. They are quick at responding, but there are times when we feel like they have a process that they go through and try to feel out the type of issues. Then, they send you a standard reply. With some of the things that we are facing, it's not like they can look it up in the handbook. Unfortunately, we have unique issues.

We would like more technical help. It would be nice if UiPath would come out to our company. If some of their more experienced developers from Bucharest could look at the problems, that would be great. 

I used the UiPath Academy a bit at the start. However, we can't keep up with our business' demand, so I don't have time to use the Academy. It was okay for learning some of the features. For example, we're starting to use the software, and it is good to have some input that you can use it in a different way.

We have an okay return on investment.

We have seen examples where a user misses stuff which was done and the robot corrects it, and the robot has seen something. So, we are seeing an elimination of human errors.

Be it any mundane tasks like invoice processing, document management, document extraction, and migration, order processing, KYC filling, application integration, Citrix automaton, or any such rule-based tasks can be automated with RPA technology. 

Among all RPA solution providers, UiPath is the best choice and market disrupter, from our hands-on experience with the top three RPA vendors while shortlisting UiPath as our RPA vendor. With its intuitive visual coding drag and drop and Microsoft SharePoint workflow foundation technology and open platform capability, code development and debugging are a cakewalk for anyone with minimal or even no coding background.

The software is very effective, and ROI on businesses is very high even from a short period of time. In our company itself, UiPath automation helped different teams to automate their tasks by being within the compliances of end clients with its non-intrusive front office and back office automation. Thus it frees up employees for more productive and creative tasks.  

• UiPath has a Community Edition for learning and trialing out, available free of cost. 
• UiPath also has several dedicated online academies with video tutorials and various courses, which can make you a hero from zero in RPA, again free of cost. 
• UiPath community forum has a lot of active members and helps developers to resolve any query/tips to handle challenges related to development, deployment, and production. 
• The UiPath support desk replies and resolves all of our tickets/issues within a business day and even helped us by coming to our office, for tasks like license renewal, migration of bots, etc.  
• UiPath also has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe. This helps the developer community with reusability and scalability of features by sharing their own individual packages.

Image resolution affects Citrix automation. Means, the resolution of BOT system and development system should be same in order to successfully run Citrix automations. This drawback is getting resolved in Computer Vision backed selector automation feature for Citrix in 2019 version of UiPath. Also, unknown runtime errors mainly due to application integration issues can cause issues, although it's a very rare scenario. This issue can be resolved to a great extend by using RE Framework in your development, which is also integrated in UiPath in the latest version.

We tried Automation Anywhere also, but shortlisted UiPath based on it's ease of use and the customer support.

Although cost is little high ROI is also too good. Thus my recommendation is go for UiPath!

Yes, Automation Anywhere

UiPath is bringing up a lot of new features and which the competitors have never thought off, maybe releasing in the 2019 last quarter.

Mainly, we are using this product for automation, the kind of automation that a human usually does.

For example, if we process where 10 people are working manually, which we can automate using RPMs (Revolutions Per Minute), we can reduce this up to eight people. We can't reduce the human manpower 100%, but we can reduce up to 80% of the manpower. But, for the remaining 20% we need human interaction. Manpower is still needed for checking the report and verifying information. For these tasks, it is still key to have a human take charge of the process.

The specific feature I find most valuable is its ability to access a database, automating inquiries, and sending emails. This is very useful. Now, spreadsheets and ledger books can be done within five seconds.

I want to improve machine learning. 

I have used this product since 2016, and uploaded three different versions. It is very stable. 

It is scalable. There are no issues with scalability. 

There is a good support network. Their response time is good. They will find a solution within two days.

It was very simple to set up the solution for our company.

It's kind of like a process which can be done easily by anyone. There is no human involvement required. It is a very easy model to work with, and it is a win-win situation for both business owner and user.

The pricing differs on the requirements. If there is a huge purchase, then we get a discount.  There is not a fixed pricing of the product. 

Blue Prism is a competitor that has benefits, but we chose UiPath. 

It is very easy to learn and easy to adapt. For example, if we have to open a browser, we need code. If we are using Selenium, or some other programming that you have to write code for, it could be 30 or 10 to 15 lines of code. But in UiPath, there's true ease of use. It is as simple as dirt.