I am automating a validation of work items between BP open and SAP. Avoiding too much manual labor on the part of the user, freeing the time gained for more analytical and less repetitive work, all developed on Windows 10.
RPA Developer - DEX Team Leader at Capgemini
Excellent Orchestrator for managing robots and logs
What is our primary use case?
How has it helped my organization?
The tool has provided a safe and trustworthy way to develop robotic process automation, with a great increase in productivity and reduction of rework.
What is most valuable?
- The ease of learning, in addition to the great contents of the UiPath academy
- Speed to start producing results
- Extra friendly interface
- Excellent Orchestrator for managing robots and logs.
What needs improvement?
I miss a functionality similar to the "immediate window" of Visual Studio. The immediate window is used for debugging and evaluating expressions, executing statements, and printing variable values. The immediate window evaluates expressions by building and using the currently selected project. Therefore, this would be a great facility for debugging using UiPath.
Buyer's Guide
UiPath
March 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Consultant at a consultancy with 201-500 employees
Video Review
UiPath is bringing to the table a totally new way to automate things
What is our primary use case?
UiPath is a robotic process automation software that helps enterprises automate their workflow.
How has it helped my organization?
RPA can improve enterprises' work flow by automating repetitive tasks, time consuming tasks, and basically a value add that can be automated.
We are a partner of UiPath, and we are a consulting company.
We sell knowledge, but we also have other offerings like managed services, everything that is included in an RPA. We are a pure play company meaning that we only do RPA and we are specialized in that.
I am personally very supportive of the new trend, which is the attended automation. I think that the new strategy of UiPath path, the automation for strategy, is very promising because currently what RPA is doing, it is starting from the process, a business process to automate repetitive tasks to bring ROI. Right now, I can see clearly the strategy of UiPath to start from people and to improve them, to augment them, to augment the efficiency. This is totally new, and it's very exciting.
What is most valuable?
UiPath is bringing into the table a totally new way to automate things. Automation is not something new, but UiPath allows you to automate very easily and without many technical skill requirements.
What needs improvement?
I met a lot of customers that didn't have big business processes. Some of our customers are rather small. They have fragmented processes, and they need to automate some tasks. Sometimes they are not big enough to justify the investment of the infrastructure and everything around it.
Attended automation will allow them to target smaller opportunities. This is something which is very appreciated by the customer, to do something small, to grow incrementally. Then you can scale.
Attended automation is definitely something that the customer wanted. I think UiPath understood that. Attended automation was possible before but was reduced and not focused on.
If you look, even on the academy content of UiPath, there is not much attended content. If you look on the Advanced Training, the Advanced Training is about having back office robots,
I really looking forward to seeing enterprise grade attended content. I think this will be really something interesting. The feature was existing, but I think now it will explode.
What do I think about the stability of the solution?
The product itself is relatable. UiPath is a fast growing company. It's incredible how they have grown over time. I remember starting two years ago with UiPath, and it was maybe 400 employees, and now it's very big. The product is stable. They have really improved it. They are very quick on resolving any issue. They are very helped by their community. On the other hand, RPA is not necessarily something easy. You need expertise to do it properly, but UiPath is giving all the resources to make this happen with the Academy, notably, and soon with their academic program.
What do I think about the scalability of the solution?
If today, I'm automating a process in my laptop, I can publish it to the Orchestrator or propagate it in several desktop, for example, in terms of attended automation. We have another way to scale. You might have a process. We developed a robot which will consume transactions, and the UiPath product is scalable because you can have more robots. For example, in accounting closing period. You might need to scale. You might not need all the resources during the month, but at the end of the month, you will need to do the closing for accounting. You can scale for those few days that are critical to your business.
How is customer service and technical support?
It is a great technologic company, but they are also customer focused. I just drop an email, and during the day, I have an answer and a meeting invitation to help our customer, to help us understand, to show us new features. They always been very exceptional on that.
If you compare this to coding, this is much easier to get into it. For example, I am today rather technical person, but what if I told you five years ago, I was working in a call center? I discovered that I could automate things with Excel VBA. Today, I know how to code a little bit and i'm using UiPath. I'm automating many companies in the Fortune 1000.
What was our ROI?
Yes, we have seen ROI. We have seen very big ROI going from one to 10 FTEs even with a very strong solution, with short amount of time. I remember doing a project in Denmark which would be equivalent of about five FTEs in less than a month of development. It is more important to support the solution correctly, to handle change management. You might have saved something, but you need to wait and to maintain the solution. Your customer must not underestimate the cost of the maintenance. RPA is not a silver bullet.
What other advice do I have?
Citrix automation is something complicated. This is something that is a little bit volatile, but UiPath, I think, is one of the best, if not the best in the market to resolve that.
UiPath allowed with database activity to get the SQL to obtain the data directly. Just getting the data we weren analyzing was taking the end user several minutes and 10 seconds for a SQL query to get all the data. Then you can do the checks. This was incredible. Actually, the task was estimated at about 10 minutes, and the robot was doing it in 10 seconds.
I think what makes UiPath so great is not only technology. For me, they have better tech. It's not only about that. The first thing is they are a very open company. They are very open to customers. They have a community version that you can download for free. You can go home and try UiPath yourself. I don't think is as easy to do it with other vendors, other tools.
Most of the competitors did not take the web approach. If you are familiar with the technology, you know you would rather use a web application. Now on my phone, I can go to the Orchestrator and start a job. This is not possible for other competitors as far as I know.
I would give it nine because perfection does not exist, but they can still try to do it, to reach it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
UiPath
March 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
Takes a very manual, key punch-oriented job and automates it, so the user can do more intelligent work
Pros and Cons
- "It has exceeded my expectations. It took a job which would take a user up to 30 minutes and decreased the time without their interaction to three minutes."
- "It takes a very manual, key punch-oriented job and automates it, so the user can do more intelligent work."
- "We would like the RPA app that we developed to fall back to one of our APIs and Visual Studio and have that take off."
- "My team has just been learning UiPath for the past three to four months, and they are still hitting a wall in certain areas that they have to dig out of."
What is our primary use case?
To increase the efficiency in jobs that people do not like to do.
How has it helped my organization?
It takes a very manual, key punch-oriented job and automates it, so the user can do more intelligent work.
It has exceeded my expectations. It took a job which would take a user up to 30 minutes and decreased the time without their interaction to three minutes.
What is most valuable?
- It is reasonably easy to use.
- The FTE payback benefit.
What needs improvement?
We would like the RPA app that we developed to fall back to one of our APIs and Visual Studio and have that take off. However, I was talking with one of the guys at the conference, and he says, "It'll do that."
For how long have I used the solution?
Less than one year.
What do I think about the scalability of the solution?
We don't have a large installation, so I can't really measure this.
How is customer service and technical support?
We use the online forum to ask questions and review user's questions. It's helpful half the time. We don't have in-house experts. My team has just been learning it for the past three to four months, and they are still hitting a wall in certain areas that they have to dig out of. I am at the UiPath conference looking for any advanced training offerings.
How was the initial setup?
It was straightforward. It was more building the initial app. I'm a developer on .NET, so it was just getting the experience with UiPath. The biggest challenge was just understanding the small, little 'gotchas' going into certain properties, what was required to make the control work. Overall, we prefer it because of the easy user interface and the open community, where you can get a lot of responses from others.
We have had an app running since July and it has been fine. The company change their websites, so we had to go in and fix the app, because the user changed their site. It wasn't because the app broke or had a bug in it, but the user changed their site, so we had to modify it.
We have two developers inventing and developing.
What was our ROI?
We're still measuring it, because these were more test apps to get to know the system, so the benefits aren't as large as we can see coming from other development.
What other advice do I have?
It does what we designed it to do. It has worked flawlessly, except when somebody changes the actual website that we are reading.
I would start small. As someone in the conference said, "Don't expect in two weeks you're going to have miracles."
In the beginning, put the time and investment into it and do it right. Once you have one victory, then that's where you start looking to train people in the company on what the benefits are, so you could get ideas flowing in their minds. Stress you are trying to automate the boring, mundane, painful jobs that they wait until the end of the month to do because they don't like doing them. Stress what you are trying to automate, and show that you will automate their whole job.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Global head at a tech services company with 10,001+ employees
Helps with invoice processing and tag categorization
Pros and Cons
- "UiPath Action Center is very valuable."
- "We ran into issues during the upgrade. It was not warned before."
What is our primary use case?
I work in finance, and we have diverse use cases for UiPath.We use it for invoice processing, ML detection, and tag categorization of items that we sell.
What is most valuable?
UiPath Action Center is very valuable.
What needs improvement?
We ran into issues during the upgrade. It was not warned before.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
UiPath is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
We get good resolutions when we raise issues.
How was the initial setup?
We did on-premise deployment and had to check load balancers, SQL server, and Redis. It took us about eight to nine months to get into production, which was cumbersome.
What was our ROI?
We have seen millions of dollars of ROI.
What's my experience with pricing, setup cost, and licensing?
UiPath is expensive.
What other advice do I have?
Our business objective in automation implementation was to eliminate manual labor. Initially, we started with RPA. The finance department has a lot of manual work, including prescriptive things like driver's licenses and transcribing. We started using RPA to gain ROI.
The use of automation has enhanced our accuracy.
UiPath has helped us save 100,000 hours, which translates to millions of dollars saved.
I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Business operations at a manufacturing company with 1,001-5,000 employees
Extracts website data and stores them but needs more documentation
Pros and Cons
- "We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later."
- "UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules."
What is our primary use case?
We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later.
What needs improvement?
UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules.
For how long have I used the solution?
I have been using the solution for a year.
What do I think about the scalability of the solution?
UiPath is scalable.
How was the initial setup?
The product's installation is easy.
What other advice do I have?
Our business objective for AI automation included making our team members' time more efficient. We didn't want to spend an hour or a day manually downloading the data. We wanted to automate it and save time.
AI-powered automation has fundamentally changed our organization. We can get the data quickly and instantly anytime. It can be uploaded directly without needing someone to check it manually. A bot does it for us. It saves time, speeds up our time in the market, and scales up our business.
Automation has affected us positively. We often focus on data; having them at the right place and time is very important for us. UiPath helps us to achieve it with accuracy.
UiPath has saved us at least five to seven hours a week. We also save money since we don't have to outsource or seek the help of an intern to do the manual downloading task.
I rate the product a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Commercial Manager at a tech vendor with 201-500 employees
Has great document understanding, offers helpful training, and is reducing human error
Pros and Cons
- "The solution has helped our organization save costs. It’s likely saved us about $10 million."
- "The graphics could always be improved."
What is our primary use case?
In terms of product testing, I use it in the product with the test suite to mount the test manager and then follow with the requirements. After that, I create the test cases and I'm running them on different platforms on the web so that I can proof back from the web with test suites.
How has it helped my organization?
I use the different tools of UiPath. However, in the future, I’m hopeful UiPath will help us to expand into different countries. right now, I use it personally. Soon, the entire company will be using it as well.
What is most valuable?
The automation of the cloud offering helps to decrease the solution's total cost of ownership.
The document understanding is great. I interact with different documents of people. The IDs of one are different from a document or a PDF. For example, our contracts, et cetera. It can understand the differences.
I’m not quite sure about the ease of building automation using the solution just yet. It seems to be moderate. Not too easy or difficult.
The solution has helped our organization save costs. It’s likely saved us about $10 million.
UiPath has helped us reduce human error. That’s had a partial impact on our business. Our techs understand the different types of processes and competencies it can help with. Regular users cannot see this just yet.
It has freed up employee time. It’s allowed for a focus on higher-value work. Employees seem happier. It’s an easy tool to use and deploy.
We’ve used the UiPath Academy courses. All employees take the course and learn about it. You still need more education afterward, however, the biggest value of the Academy is the knowledge. I've got people who are new in the company and I can just say "take these courses." It's accepted by everyone as part of the process.
What needs improvement?
The graphics could always be improved.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The stability of the solution is good. UiPath has a different release each year at the moment.
What do I think about the scalability of the solution?
The scalability is great. You have a manual so you don't have to do the courses. You can read through it.
We have about 200 users at this time. We have different areas in the company that uses UiPath. For example, the administration uses that tool. You have a test suite and you can have development using the UiPath Studio as well.
How are customer service and support?
Technical support has been great. Whatever my query is, they are able to answer it.
Which solution did I use previously and why did I switch?
We did not use another RPA solution before UiPath.
How was the initial setup?
The initial setup was straightforward and simple.
The deployment took about one month.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing have been great.
Which other solutions did I evaluate?
We did look at different automation tools before choosing UiPath. We looked at Blue Prism and Automation Anywhere, however, we ultimately chose UiPath.
The UiPath Academy courses were a big selling point. Also, its ease of use. Automation Anywhere and Blue Prism were so difficult to understand. UiPath is more interactive and it's more visual.
What other advice do I have?
We're a UiPath partner.
I've used both cloud and on-premise deployment. Right now, I am using the cloud.
At this point, we do not use UiPath's apps feature.
We have not used the solution's AI functionality in our automation program yet.
If I were to advise anyone on using UiPath, I'd let them know it's easy to use. You have manuals and courses to help you navigate the solution. The new releases make it so that it continuously gets easier.
I would rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Works at a retailer with 501-1,000 employees
Created a better atmosphere of better data quality
Pros and Cons
- "Time-saving is the biggest area that has improved for us. We had users spending lots of time trying to get data from a system and then creating a file that was going to be used for our auditing purposes, which then gets submitted online. We definitely found some issues where an end-user was pulling data from different sources and then storing that data with lots of human touching that created issues."
- "Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it."
What is our primary use case?
Our primary use case is to scrape our database to get data out, create audit files for our tax team, and then take that data and go to websites for each state and submit our taxes online.
How has it helped my organization?
Time-saving is the biggest area that has improved for us. We had users spending lots of time trying to get data from a system and then creating a file that was going to be used for our auditing purposes, which then gets submitted online. We definitely found some issues where an end-user was pulling data from different sources and then storing that data with lots of human touching that created issues.
UiPath created a better atmosphere of better data quality. Time management was also much better, and now the user actually has a better experience doing that process because now it's a click of a button. They can spend their time doing the actual work that they want to do.
Instead of having to go back out through those websites and make corrections when they paid for the wrong taxes. In some states, it's a lot harder to make those corrections, especially if it's one where you overpaid. Now, they're accurate and they don't have to go back and make those changes to try and get that resolved.
We have seen cost savings from the time it has saved us. We save around 40 to 50 hours a month. Over the course of a year, it's quite a bit, and it adds up.
What is most valuable?
Web trading services are the most valuable features.
It is easy to build out automations. I have an IT degree, but I was not doing the dev work within our department. I came from a data quality background and transitioned over to this because the low code has been great and all the online resources that they've provided us have been very beneficial.
Other members of my team have used the Academy. It helps to get a jump start. Now, luckily, we have a couple of us that do it. It's much easier to train and show them what we have already built and then say, "if you have questions, you look here." It's just been great.
They have the robotic enterprise framework that I wouldn't have used if it wasn't for the Academy. When I first started automating, I wasn't utilizing that process at all. That actually made a huge difference in how I programmed and how I even looked at building my automations to start with. I feel like learning that course specifically for me, was great, was like the best benefit for me.
What needs improvement?
Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it.
For how long have I used the solution?
I have been using UiPath for a year and a half.
What do I think about the stability of the solution?
I haven't had much issue with stability.
What do I think about the scalability of the solution?
It doesn't seem to have a limit. Scalability has been great. Everything that we've run into that we've needed it to do, it's been able to do.
How are customer service and support?
Even being a smaller consumer as we are, when we've submitted tickets, they've been very responsive even to the point of when we couldn't get our deployment deployed because we had an issue. They were responsive and within a couple of emails of them understanding our issue, we were on a phone call and had everything resolved over a phone call
How was the initial setup?
The initial setup was straightforward. A different part of our IT department did the setup and they seemed to do okay with it. We had some hiccups with it. When I did some upgrades with that, I had a couple of hiccups, but I was able to actually work with UiPath and they were able to help us resolve our issues.
My first deployment took a couple of weeks.
When we did our original deployment, it took a couple of weeks just to research and understand exactly what we needed to do for the on-prem plus the other daily work that we had going on. It wasn't the highest priority because at the time I was using the community addition to get started.
What was our ROI?
Our very first project was the biggest return on investment.
What's my experience with pricing, setup cost, and licensing?
For bigger businesses, pricing doesn't matter as much. It has the right packages. But for a smaller company, it's really tough. There could be better package options that suit smaller companies.
Which other solutions did I evaluate?
A consultancy called Agility Partners came in to help us. We had the tax automation we wanted to do and they gave us some options of different things and then they pointed us in the direction of UiPath thinking it would be the best benefit for us.
What other advice do I have?
As soon as you can, do it. You're not going to believe how well the automation will save you time, your company time, and even quality issues. This has been great.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Tech Project Manager at a financial services firm with 1,001-5,000 employees
Frees up employee time, reduces human error, and offers UiPath Academy to help with onboarding
Pros and Cons
- "Our stability is great. You rarely have any downtime, once you build it."
- "While I like the Academy a lot, it could maybe go deeper into some of the topics."
What is our primary use case?
We've got mostly finance use cases including a lot of accounts receivable and stuff like that. Then, there is a lot of work where I do trading settlements, so a lot of settlements as well. The back office automation's there, too. We're still getting used to it and still getting started.
How has it helped my organization?
We've been able to expand up to citizen developers, and have been able to show them how to do various things. It's easy to pick up, so a lot of citizen developers are learning it now, and with little to no coding experience. It's been great.
What is most valuable?
The recorder has been great. Just being able to really start your automation there, and just modifying them a little bit and then getting them really in production has been helpful.
The solution has saved costs for the organization. For example, I used to do back-office stuff, and I was able to move to more of an IT role. That was definitely a savings there, and obviously, no one had to automate it after me or do it manually after me.
We have found that the solution has reduced human error as now it's a bot doing it. It's really reduced errors due to the fact that no one has to check each time to ensure the work is error-free, and, in general, there are a lot fewer errors.
The solution has freed up employee time. For example, as I mentioned, I myself have moved off of back-office tasks and, in doing so, the company did not have to hire someone after me. We've likely saved 10,000 hours in a year. We're really happy with that result. The additional time has enabled employees to focus on higher-value work. People can now just quickly audit it and then move on to something more important.
The Academy is great to use. We've been able to learn a lot from there. That's what our citizen developers will look at as they get more familiar with the product, and as we show them how to develop items. It has positively affected the process of getting employees up to speed on the solution. A lot of them have little to no coding experience and the Academy has helped by showing them what they need to learn. The biggest value is if they have little to no coding experience, it'll really start from the basics and teach them from there. You don't have to teach them all the variables and stuff like that.
What needs improvement?
While I like the Academy a lot, it could maybe go deeper into some of the topics. The basic ones, such as Excel, which is already a decent course, could maybe go into more specifics. My issue is that, while the basics are good, getting into the weeds a little more could be very helpful. It's hard to specify exactly what is needed, however.
For how long have I used the solution?
We've used the solution for about a year now. We're still getting used to it.
What do I think about the stability of the solution?
Our stability is great. You rarely have any downtime, once you build it. There's obviously the support, however, I'd say it's pretty minimal.
What do I think about the scalability of the solution?
We're trying to work on scalability at the moment. It's there, however, we have a lot of different departments that do a lot of different things and that's where we need to really work on scaling. It has nothing to do with UiPath. It's just about getting everybody trained up on everything on our side. That said, we can see how it is possible to scale in the future. We do plan to increase usage.
Currently, we have about ten users who are familiar with UiPath. It's not too many. They are either developers or just everyday users that support it.
How are customer service and support?
In terms of technical support, from the perspective of tickets, et cetera, I would say they are pretty good. We've only done a few upgrades so far. We've only had it for a year, and so far, in that time, support seems great. They have been helping us out on everything.
Which solution did I use previously and why did I switch?
We did not previously use a different RPA solution.
How was the initial setup?
I can't speak to the initial setup, as we had an outside party handle pretty much everything. I actually joined after they onboarded us and everything, and therefore wasn't a part of the process at all.
We have two to three people that handle maintenance tasks, on top of the AI.
What about the implementation team?
We had an outside party do the deployment. It was a consultant. They did it for us.
What's my experience with pricing, setup cost, and licensing?
I don't have any insights into the licensing process.
Which other solutions did I evaluate?
While I joined after UiPath was implemented, my understanding is the company did look into a couple of other options, just to see their capabilities.
What other advice do I have?
I would advise potential new users to go for it. The Academy offers a great starting point. It's a great tool. I would recommend UiPath.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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