UiPath Reviews

My current retail organization uses UiPath for finance-related activities like invoice generation. We also use the solution for pulling documents from any stored devices for customers. We save customer files like licenses, invoices, and other tax-related documents in the box. If customers want to use such files for any purpose, we need to extract them from the box environment. A bot will check for that particular customer-specific file, download it, and save it in client-shared locations.

Transactional details regarding whether a customer has delayed an EMI or paid the EMI on time will be updated in the system. A bot we defined using UiPath will do it around the clock without any human effort.

The most valuable feature of UiPath is the complete queue system-based framework because it is robust for all clients. If something goes wrong, we can define how many retries we can do for a particular request. In the next attempt, it can be achieved in a proper way.

The end users can expect the results without any manual intervention. This framework is very user-friendly, convenient for the developers or system integrators, and satisfies the client compared to other frameworks.

I would like to see more clarity in the solution's AI functionality. I have not completely implemented AI for our client. I'm trying to understand the areas in which AI will be more usable for my client.

The OCR is the only area where I expect a little flexibility and improvement. If you try to extract scanned documents or photos using any native or Google OCR, you won't get 100% accuracy.

I have been using UiPath for more than five years.

UiPath is a stable solution.

UiPath is a scalable solution. UiPath is deployed in one location with around 5,000 end users using the solution.

I also have more than four years of experience with the Blue Prism tool.

The only major difference between UiPath and Blue Prism is that UiPath is deployed in the cloud, and now Blue Prism is trying to be deployed in the cloud. Other than that, I did not observe any differences between the two solutions. Both are good products in the market, and customers are happy with both solutions.

UiPath's initial setup is easy.

Around two people are needed for the solution's deployment and maintenance.

Our customers have seen a return on investment with UiPath and are happy with the licenses, pricing, etc. They haven't raised any concerns so far, and they're increasing the licenses based on the processes we are deploying.

I'm a system integrator and one of the lead developers of UiPath for the end customers.

I use UiPath in the banking and retail industry.

UiPath is deployed on the Oracle cloud.

I would recommend UiPath to other users. The users need to configure the environment in a better way. If an organization wants to utilize only four or six bots, it needs to plan ahead and consider how big it plans to grow in the next five years. Planning in advance would clarify how the organization needs to configure the environment and what challenges it needs to handle. That's a better way to start using UiPath as an RPA tool.

Even before the deployment, we gave an estimation to the end clients regarding what to expect after deploying the solution. We told them about the things they will be very comfortable with and the time interval they will take to know things. They are comfortable and 100% satisfied with the solution.

Overall, I rate UiPath a nine out of ten.

We use UiPath to automate back-office tasks.

UiPath helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct. 

They can focus on quality instead of doing all of the manual work, which requires a lot of time and effort from the specialist doing that auditing job. Automation frees up the auditor to do more critical tasks. A bot can handle repetitive, menial jobs. 

If you have some tasks that must be done at the start of the day, you can configure the bot to run first thing in the morning to retrieve all the details you need. You can get the report and start working on it. It's hard to estimate how much time it frees up because it varies from client to client, but if you plan well and use UiPath strategically, it can cut the time in half.  

UiPath enables us to do complex end-to-end automation for multiple systems. Some of our automated processes take input from the ERM software and enter data into various applications. UiPath can sit and listen to any SAP solution, depending on the requirements, and report to the business user, who can validate it. 

The user community is amazing. UiPath put a lot of effort into fostering a community, and now it is so mature that we can find a solution for 90 percent of our problems in the forum. 

UiPath has a small physical footprint. It's not like a typical enterprise application that requires multiple servers. You can run various automations on a field workstation. Numerous processes can be automated on a single machine. 

The UiPath Academy courses are helpful. It's a great way to learn queries and new techniques. I got my initial training from UiPath Academy, and we use it to onboard junior staff fresh out of college. We first direct them to the UiPath courses and follow up with one-on-one training. 

UiPath reduces the cost of digital transformation. For example, you can automate the process of extracting information from devices. If you aren't confident that the automation is accurate, send it to a human staffer to verify and make corrections. You can put a human in the loop if necessary. It may still require some labor, but it takes much of the burden off your employees. 

It reduces human error if you have fool-proof automation developed. If you have good rules that fit, it works smoothly without any help. With the proper ruleset, you can eliminate errors 100 percent. 

UiPath is a complete RPA product suite with machine learning packages and out-of-the-box processes. I'm a developer, so I primarily interact with UiPath Studio. It has a large set of activities ready to use, reducing the time we spend developing bots. The Orchestrator interface is thoughtful and easy to use. In Orchestrator, you can deploy processes and choose from various triggering options.   

Building simple automations is easy if you have a little technical knowledge. It takes more expertise to create complex automations. UiPath has a different product line for non-technical users, but it has some limitations. 

The more advanced developers use UiPath Studio, which allows you to enrich processes with Python and JavaScript. From a developer's perspective, it's almost a perfect 10.

UiPath could gain a lot more customers if they lowered the price a little and improved the license model with some more affordable tiers. 

I have been using UiPath for nearly six years. 

A few years ago, UiPath wasn't stable, but it matured a lot since then. 

UiPath has built-in features that help you scale your automation, and you can deploy automation on multiple machines simultaneously. 

I rate UiPath support a nine out of ten. Their support is decent. I get a fast response when I have questions. I haven't had any issues with them.

Positive

I used Blue Prism and Automation Anywhere for learning purposes. UiPath is easier to use and has a more extensive user community. UiPath's constant improvement is outpacing other platforms. 

Deploying UiPath is straightforward. It requires some maintenance in terms of modifying and updating your existing processes. You can reduce the overhead maintenance if you have a good developer interface in place. The maintenance is minimal compared to the benefits. 

A good consultant can help you implement automation and maximize your returns. Automation implementation can range from fifteen days to six months. You'll see a return in as little as one month. For that to happen, you need to implement it strategically. We see a 10-20 percent return, depending on the process.

I rate UiPath a nine out of ten. 

We currently have 150 bots in production. It is used the most where there are repetitive, cumbersome tasks. Where we do need to have somewhat of a decision made, we put it into a decision tree. This is our primary use case. 

We are looking into other use cases, such as:

• How do we use it as a platform for pretotyping?
• How do we use it as a platform to drive forward machine learning and artificial intelligence usage in our company? 

We have automated assignments where we previously used employees. The outcome of this has been a greater customer experience achievement. We simply are solving tasks faster, and at the same time, we have been scaling down employees. 

We have started to do tasks more often and faster than we have ever done them before. For instance, some of the things in finance, we only did that once per quarter. Now, we have started doing them once a week. This gives us greater insight into those areas. 

The most important outcome here is the amount of insight which you receive when you put power to a process. It gives you the insight that you wouldn't have had when you had 20 employees working. With two bots doing the work, you suddenly get a data foundation that you didn't have before. Then, you can build upon the bots, instead of thinking you know what is happening.

The platform is object-orientated. You can create and reuse objects, which is a great feature. 

UiPath has decided that people who are great at what they do can be invited into the platform and utilize services on the platform. This is another great feature, and one of the reasons that we initially chose the product as our platform.

The solution is easy to use. When you put it together with the UiPath Academy, it's easy to get it going and understand. The drag and drop feature makes it simple and easy to use. The UiPath Academy is great and helpful.

We tried utilizing the virtual environment, but we had some issues in that area. It's one of the areas that we haven't revisited over the last half year because our volume is that high for us. Thus, it is one of those things that we have sort of left on the side for now, but I do hear there is some great stuff coming with it.

We haven't had instability issues.

It can scale.

The customer and technical support are great. We have received fast, sufficient responses. There is easy access. 

We did not have a previous RPA solution.

We were in a place where we needed to do something differently. At the time, RPA was something different. So, we needed to sort of examine, "Could this help us?"

The initial setup was straightforward.

We saw ROI in eight or nine weeks, so it was fairly fast. We have seen a lot of performance benefits, which I would rate as a ten out of ten.

The solution has helped to eliminate many human errors.

Our licensing costs are roughly 1.1 million Danish krones a year. 

We see some elements in the license model that we're trying to figure out how to utilize. There have been some elements in the license model where UiPath has helped us solve them commercially, and having a license model which is more focused on scalability would be a great feature.

If UiPath really wants to put Attended Robots out to everyone, there will be a cost issue. We have some that we are testing now and what their effect will be. However, these are the robots where the license model needs to change before we go full throttle in that direction.

We also looked at Blue Prism and Automation Anywhere. We selected UiPath based on its object-oriented approach.

There is something off in UiPath's licensing model. Their competitors have started targeting us now because they know that we have a lot of bots. They have different types of licensing models, and say, "Because you are having so many jobs with so many job bots, you can save money on the platform by using us instead." 

Play with it and have a playful nature. Acknowledge that you don't know what you're doing with it, then just acknowledge that you're going to make mistakes. The only difference between being good or great at this solution is your ability to learn from your mistakes, because you will be making mistakes. Also, you will be overpromising when working with this solution.

For automation technology, in general, the system landscape is quite wide. We are just starting to put RPA on the shelf for automation. We are pushing a machine-first approach. RPA is the sort of tool on the shelf now helping us become a more efficient customer-oriented company. It is a tool in the landscape with plenty of existing tools, but this is the one that is the most easily accessible for the business people.

We built ourselves some automated documentation, and it was fairly easy to copy. One of the things that people start doing is documenting what they're doing in an organization and updating the documents, then freely sharing them. We would like some sort of automated documentation, as this would be helpful.

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.  

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time.

We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots.

UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. 

Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me. 

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people. 

Positive

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings. 

I rate UiPath a solid eight out of 10.

Initially, we used task-based swivel-chair automation to fix our broken technological footprint. It was common for us to use three applications for one process. Now, we're moving toward larger digital transformation use cases. We use UiPath for Document Understanding, and we're still waiting for our insurance company to approve generative AI. 

Our executives define our AI and automation strategy, which is devolved to our department leaders and employees to determine tasks they don't like doing that we can digitize. Our initial goal was to improve operational efficiency, which we've achieved. 

Action Center is used extensively for digital transformation purposes. The shift from using Excel to bots, providing precise human work, is highly valuable.

We realized significant time savings across three business areas, totaling several thousand hours. Our benchmark process was automating the manual processing of credit card chargebacks. Fully automating this process not only saved us time but also millions of dollars.

The impact on stakeholders has varied. Some segments have leaned into using UiPath. For example, there's a high level of RPA penetration in wholesale. Employees in wholesale have incorporated automation into their applications as critical functions. In other business areas, they're bringing us small, task-based automations that don't impact clients much. They're usually secondary automations that help teammates who work directly with clients.

UiPath has freed staff to work on other projects consistently across multiple lines of business. The amount saved depends on the department. Some areas of the business save hundreds of hours, but the impact is smaller in others.

Some of the biggest areas of improvement are already being addressed. We're looking forward to the healing agent because we see a lot of UI migration because of our broken technological footprint. 

I have used UiPath since 2020.

UiPath is incredibly stable. Any issues we've had were on our side. We needed to add enough VDIs to support the digital infrastructure. Those have been resolved by adding more blade servers.

I have been able to scale up, showing no issues during the installation of new blade servers.

I rate UiPath support nine out of 10. 

Positive

We used Blue Prism. 

Our licensing is generally pretty good for our contract.

We evaluated Automation Anywhere. The decision came down to costs and capabilities. UiPath could do some things that AA couldn't.

I rate UiPath eight out of 10. 

We use UiPath across departments, including HR, IT, procurement, and the supply chain. One use case is hiring and other simple HR-related tasks. We also automate complex processes, like using Document Understanding and machine learning to extract vendor contract information and input it into our procurement system. 

Many applications don't have built-in APIs, and some repetitive processes require a lot of staff to perform. We try to identify those processes and automate them. At the end of the day, it's about how quickly a particular process can be implemented, what kind of ROI we can realize, and the speed of completing the process. 

These processes take forever if you're doing it manually. For example, let's take something as simple as hiring. Evaluating a candidate probably takes 30 to 45 minutes to complete all the steps, and large organizations are constantly hiring. Another challenge is the number of staff you have. By automating using robots, you can reduce the number of people you need to hire and complete the work much faster. It also helps resolve turnover. You can run the automation 24/7, and robots don't take vacations, so things happen faster. 

Another benefit is SLA compliance. We have SLAs to meet for data, and we need to complete some tasks within 48 or 72 hours. Automation helps us meet those targets by completing jobs faster. UiPath frees staff to work on other tasks. Just one process that we use for hiring has easily freed two or three people. Now, they're doing tasks that require human intelligence and knowledge. 

Any solution, such as Power Automate, can do traditional RPA functions, but UiPath's Document Understanding sets it apart. The document understanding feature can handle a significant amount of handwritten notes and efficiently extract information. While there is a human-in-the-loop component for validation, it is still faster than manually extracting information.

My biggest problem is that UiPath is growing so fast and adding integration with so many different products that it's hard to keep up. The COEs at various companies and our developers aren't able to keep pace with what's happening. It's a good problem to have. I'm not complaining, but there are so many features and little time for developers to learn and implement them. 

If you need something new like a CICD pipeline or somebody for a test suite or to work with Document Understanding, you can't use our existing staff because they don't have the skills. Now, I need to go out and hire more people. I need to reduce the company's size to save money but also spend more to hire. 

I have used UiPath for about seven years.

We have not encountered any stability issues with UiPath. The cloud-based deployment has been stable, and we have not experienced any unexpected robot shutdowns. Issues tend to arise from other SaaS applications rather than UiPath.

UiPath has been able to scale effectively as our organization grows. Scaling with UiPath has been easy and efficient.

The customer service has always been good. However, it takes longer to reach support now than it did four to five years ago, this can be attributed to their increased customer base.

Positive

At my current organization, we didn't use a different solution before UiPath. However, I have previous experience with Blue Prism and Automation Anywhere.

The initial setup was straightforward. Despite using a partner, we managed most of the work in-house due to my previous experience with UiPath.

We worked with a partner for the implementation. Although the partner helped, we managed most of the work ourselves to tailor the solution to our needs.

When you start a program, it takes a while to reach the point where you achieve an ROI. Still, if you're not seeing an ROI with UiPath by the second year, you're doing it wrong. We are doing that right now. 

We've found a lot of processes working across different teams and departments. We spoke to the leads of various COEs and found processes that would realize the highest ROI or SLA compliance. A department might have only one or two procurement processes, but they are sizeable. Automating those will help you achieve an ROI faster.

UiPath isn't cheap, but it's priced competitively with other automation solutions, and it offers more resources.

I was not part of the organization during the evaluation phase, but I know they chose UiPath because it was easier to set up with comparable costs to other solutions, more resources available, and robust training material for basic RPA functions. It's easier to train people to perform basic RPA functions.

I rate UiPath nine out of 10.

We mainly use UiPath for automation testing processes. I am from delivery and project management, and I have a team member under me who is developing automation processes for me.

We had five members on our team when we started in 2019, and now we have 70 people in-house. We have achieved a very good scale in the last five years. We started with UiPath, and we have started adding other tools over the last one and a half years. Till mid-2023, we were just on the UiPath platform, but now we've expanded to other tools. We are the only organization across the globe that has achieved certifications in Document Understanding.

The most valuable features of UiPath are test automation, test suite, test manager, and document understanding.

Communication mining and process mining can be enhanced in UiPath. UiPath should improve its licensing because its competitors offer a cheaper and more sustainable model for even small-scale industries. Any company that wants to adopt UiPath has to pay straight away and then use it.

I have been using UiPath since 2015.

We haven't faced any issues with the stability of the solution because it is continuously evolving and upgrading. In some instances, we found that some solutions we had built in the past were failing, but that could be quickly fixed with their suggestions.

I don't feel any other tool has that much accuracy and stability of the applications. UiPath is a very scalable solution, and we can integrate it with any other application.

I rate the solution’s scalability an eight to nine out of ten.

UiPath's support team has to improve a little because their responses regarding production incidents are not too quick. Initially, they try to resolve issues by email and connect on a call if that doesn't work. I think they have to improve a lot in this area. I rate the solution’s technical support a six or seven out of ten.

Neutral

In my previous organizations, I used Robot Framework and Power Automate.

The initial deployment of UiPath is easy.

We have several in-house experts who can deploy the solution. If we struggle with something, we seek the help of all the resources in our team. Mostly, we don't take any external help for deployment. If required, we reach out to UiPath for something that is missing or not working. However, that is just 2% to 3% of the complete processes. We manage the rest, 98% of the process, among ourselves.

Compared to other RPA tools, UiPath is a much more expensive solution.

UiPath's implementation depends on the process and budgeting. If clients have a good budget, we proceed with UiPath. Otherwise, we suggest some other solutions. Sometimes, we need to minimize the time frame to do the repetitive task. Manually, people take a longer time to process any files. We are automating the processes to streamline them and minimize the team members' costs and efforts.

If we have multiple tools involved, we have to put a lot of effort into analyzing them. If we directly go to development without thinking or analyzing, we lose time and effort. That's why it is very important to analyze the tools in depth. If the processes are straightforward, we suggest some improvements, which would be much easier. If multiple applications are involved, it takes a longer time. The complex process also requires some improvement, and based on that, we suggest whether to go ahead with UiPath or not.

The solution enables us to implement end-to-end automation for 90% of the processes. End-to-end automation is always important for us because it creates business for us. When we implement UiPath for the client, each client will be satisfied and happy with us, and we can get more business.

UiPath's user community is very helpful. We learn about different technologies and aspects when we get involved with the user community. Sometimes, we interact with problems that we have never worked on. We learn about such challenges and their solutions because of the solution's user community.

If you are struggling somewhere, you can post the issue on the user community forums and get an immediate response. With UiPath support, we have to wait for 24 hours to get a resolution. We get quick responses in community forums because experts respond to us. Compared to other solutions, UiPath's community forum is much stronger.

Most of our resources are first going ahead with UiPath Academy courses. After that, we give training because that is a basic point to start with. We are even onboarding the freshers. We ask them to go through their Academy courses, and after that, we allocate an in-house mentor. It will be much easier for us after they have an outline in their mind regarding the processes they have to go through. Once they finish it, we have an internal assessment and a training team that will assist in complex use cases.

The biggest benefit of UiPath Academy is its proper outline and structure in terms of education. Anyone who can follow will at least get 40% to 50% of the learning from there. After that, they will learn a lot based on their practices. They can practice some examples from there if the basic concept is clear. The courses are structured in such a way that even kids can also start with them. The courses in UiPath Academy are well structured and planned.

We cannot add the solution's AI functionality for every project. Around 50% of the projects we have done so far are related to AI. AI is helping a lot in terms of AI Center. The AI functionality helps connect with each application and for documenting. The solution’s AI functionality has enabled us to automate more processes overall.

Other than licensing costs, the solution reduces the cost of digital transformation. Our complete business depends on UiPath. As a solution-based company, we are automating the processes. We don't have manual resources except the project manager and business analyst to analyze the processes. Our complete business depends on the solution's automation or the AI model.

UiPath has freed up employee time for us. We have delivered two projects to a European-based client. UiPath has freed 90% of employee time in one of the processes and 85% in the other. It was a very big logistic company where we implemented UiPath using a Document Understanding to extract all invoices and feed them into the application. Earlier, they used to allocate these tasks to nine resources. Now, one resource can handle everything.

We have been expanding into other tools for the last year, but UiPath has been beneficial and has saved us overall costs. We don't have any licenses with us. We just provide the solution. We deploy UiPath on-premises or on the cloud, depending on the end user's requirement.

UiPath is usually deployed across multiple locations and departments. Maintenance will be required for UiPath in terms of new functionality during upgrades. I would recommend the solution to other users.

We always suggest to every client and whoever reaches out to us not to proceed with UiPath without having proper knowledge. We say this because of the licensing cost and several factors involved. If the processes are just one time, it's not recommended to use them. Overall, the learning is good. If anyone wants to try UiPath, they should first explore smaller processes and then proceed to the bigger ones.

Whenever new upgrades are available, sometimes they break the functionality, which we have faced a few times. If you are using version 12, stick with that and disable the updates directly from UiPath. First, try on the smaller instances, then proceed with the bigger ones. Otherwise, some production activity might fail.

Overall, I rate the solution an eight out of ten.

I have several use cases but primarily I use UiPath to input transaction data to the websites.

UiPath has helped us improve operational efficiency by automating tasks previously performed by humans. This frees up employees to focus on more meaningful and strategic work. In one project, we achieved 100 percent automation, while another reached approximately 70 percent.

Building automation using UiPath is easy even for inexperienced users.

We use UiPath to automate production processes in the healthcare industry.

To automate end-to-end processes, we employed multiple UiPath bots, as a single bot couldn't handle the entire process due to the disparate nature of the systems involved. These bots consisted of a web automation bot, a secure automation bot, and an existing legacy automation bot, which served as the backbone of the automation.

The UiPath User Community is accessible through the UiPath developer portal. It's a valuable resource full of information, where we can learn about the impact of new releases from other users and experts.

In the time I have been using Uipath, I have noticed that the text recognition tools have improved making it the best in the market.

UiPath has been beneficial in helping to minimize our on-premise footprint by automating 100 percent of some tasks.

As developers my team and I use the Developer Academy courses from UiPath to get certified. We also use the courses to help train new users which is helpful.

I am happy with the AI functionality. It has helped reduce the development time for us.

The AI functionality has helped us to automate more processes overall.

UiPath helps speed up our digital transformation and reduce the cost. Our digital transformation using UiPath did not require complex upgrades or application support.

UiPath reduces human error by 80 percent, enabling faster transaction rates compared to manual processing.

UiPath is the most user-friendly automation tool in the RPA category.

Storing data partially using internal data tables for internal calculations, without relying on a full database, is most beneficial for our workflows.

Computational text recognition has room for improvement as it is not 100 percent accurate.

I have been using UiPath for around two years.

I would rate the stability of UiPath ten out of ten.

I would rate the scalability of UiPath ten out of ten.

The technical support is good.

Positive

I previously used Blue Prism but found UiPath to be the most user-friendly.

The deployment was straightforward and took two hours to complete using four people.

UiPath is expensive which is why we need to have bots that run 24/7 to maximize the work and justify the cost.

I would rate UiPath nine out of ten.

We have UiPath deployed in one location.

Maintenance is only required when changes are made to the website.

I recommend UiPath to others.