UiPath Reviews

We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing. 

The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.

It's really easy to learn. We have been able to automate some of the tasks we do here in the company. We can replace human workers doing labor-intensive repetitive tasks, and focus them on other more difficult ones — no need to spend money on training new people, hiring, etc. Just as we built the bot, it will do it all on its own.

Our company is focusing on the healthcare industry. We billed forms to the insurance companies, and we have to receive the payments and update their respective patient. We work with denials, exceptions, explanations of benefits. We also get information that needs to be updated in the system. Sadly, all this is inside a "Citrix environment," so we are a little slow at the time of developing our bots. But we know that this will bring great benefits to our company in the near future.

• UiPath has been of great help when planning on reducing cost in our production.
• Improvement in quality, as the bot is more accurate
• No need to spend money on training new people, hiring, etc.

The abrupt updates have been an issue for me at the time of developing my bots. I've been getting errors every time an update is made, slowing my developments and automation. It will be good if they could start sending an email to the users letting them know about future coming updates so they can be prepared.

Also, having up-to-date training material would be really awesome, we have found that some documents inside the Academy are pretty old (maybe 2 yrs already?) So it would be awesome if they could have those up to date.

Setting Uipath is really easy and they have a LOT of training information in their Academy, so no way you will get lost

Pricing, a little bit expensive but it will be worth it at the end, as you will ended up reducing human for the bots

The other options we looked at were Automation Anywhere and Blue Prism. But comparing pricing, ease of used, and training Materials we believed that Uipath was our best option.

UiPath is a robotic process automation software that helps enterprises automate their workflow.

RPA can improve enterprises' work flow by automating repetitive tasks, time consuming tasks, and basically a value add that can be automated.

We are a partner of UiPath, and we are a consulting company.

We sell knowledge, but we also have other offerings like managed services, everything that is included in an RPA. We are a pure play company meaning that we only do RPA and we are specialized in that.

I am personally very supportive of the new trend, which is the attended automation. I think that the new strategy of UiPath path, the automation for strategy, is very promising because currently what RPA is doing, it is starting from the process, a business process to automate repetitive tasks to bring ROI. Right now, I can see clearly the strategy of UiPath to start from people and to improve them, to augment them, to augment the efficiency. This is totally new, and it's very exciting.

UiPath is bringing into the table a totally new way to automate things. Automation is not something new, but UiPath allows you to automate very easily and without many technical skill requirements. 

I met a lot of customers that didn't have big business processes. Some of our customers are rather small. They have fragmented processes, and they need to automate some tasks. Sometimes they are not big enough to justify the investment of the infrastructure and everything around it.

Attended automation will allow them to target smaller opportunities. This is something which is very appreciated by the customer, to do something small, to grow incrementally. Then you can scale.

Attended automation is definitely something that the customer wanted. I think UiPath understood that. Attended automation was possible before but was reduced and not focused on. 

If you look, even on the academy content of UiPath, there is not much attended content. If you look on the Advanced Training, the Advanced Training is about having back office robots, 

I really looking forward to seeing enterprise grade attended content. I think this will be really something interesting. The feature was existing, but I think now it will explode.

The product itself is relatable. UiPath is a fast growing company. It's incredible how they have grown over time. I remember starting two years ago with UiPath, and it was maybe 400 employees, and now it's very big. The product is stable. They have really improved it. They are very quick on resolving any issue. They are very helped by their community. On the other hand, RPA is not necessarily something easy. You need expertise to do it properly, but UiPath is giving all the resources to make this happen with the Academy, notably, and soon with their academic program.

If today, I'm automating a process in my laptop, I can publish it to the Orchestrator or propagate it in several desktop, for example, in terms of attended automation. We have another way to scale. You might have a process. We developed a robot which will consume transactions, and the UiPath product is scalable because you can have more robots. For example, in accounting closing period. You might need to scale. You might not need all the resources during the month, but at the end of the month, you will need to do the closing for accounting. You can scale for those few days that are critical to your business.

It is a great technologic company, but they are also customer focused. I just drop an email, and during the day, I have an answer and a meeting invitation to help our customer, to help us understand, to show us new features. They always been very exceptional on that. 

If you compare this to coding, this is much easier to get into it. For example, I am today rather technical person, but what if I told you five years ago, I was working in a call center? I discovered that I could automate things with Excel VBA. Today, I know how to code a little bit and i'm using UiPath. I'm automating many companies in the Fortune 1000.

Yes, we have seen ROI. We have seen very big ROI going from one to 10 FTEs even with a very strong solution, with short amount of time. I remember doing a project in Denmark which would be equivalent of about five FTEs in less than a month of development. It is more important to support the solution correctly, to handle change management. You might have saved something, but you need to wait and to maintain the solution. Your customer must not underestimate the cost of the maintenance. RPA is not a silver bullet.

Citrix automation is something complicated. This is something that is a little bit volatile, but UiPath, I think, is one of the best, if not the best in the market to resolve that.

UiPath allowed with database activity to get the SQL to obtain the data directly. Just getting the data we weren analyzing was taking the end user several minutes and 10 seconds for a SQL query to get all the data. Then you can do the checks. This was incredible. Actually, the task was estimated at about 10 minutes, and the robot was doing it in 10 seconds.

I think what makes UiPath so great is not only technology. For me, they have better tech. It's not only about that. The first thing is they are a very open company. They are very open to customers. They have a community version that you can download for free. You can go home and try UiPath yourself. I don't think is as easy to do it with other vendors, other tools.

Most of the competitors did not take the web approach. If you are familiar with the technology, you know you would rather use a web application. Now on my phone, I can go to the Orchestrator and start a job. This is not possible for other competitors as far as I know. 

I would give it nine because perfection does not exist, but they can still try to do it, to reach it.

As our company's grown, we've used UiPath to automate our app end function, timesheets, invoicing, and expenses processes.

We also see with our clients that they are able to reduce headcount based on the fact that people are no longer having to do mundane tasks. We do work into claims,law companies, and document management companies. These types of organizations really see the benefit through RPA and UiPath.

I would say the most valuable features of UiPath are the scalability and the stability of the product as well as the ease of use and rapid deployment. It's easy to learn. It's easy to get return on investment when using UiPath.

We tend to see that clients tend to deploy a blend of both attended and unattended bots. This tends to balance out because the unattended bots are the ones that augment existing processes and cherry pick out parts that a human still sits doing, whereas unattended bots are probably the more valuable in terms of removing the human element altogether.

One of the major things that we've been looking forward to is around project dependencies. Previously, it's not been possible within a product to take a reusable element and deploy it as a live based piece of content, but that's now been chipped within the product. So, we're extremely excited about seeing that in there because, from our point of view where we've got many clients, that re-usability of our own intellectual property across them is going to really see some benefits for us.

We find the support absolutely superb. We've had excellent responses whenever we'd had issues, either technical or around licensing. We tend to get a response within two hours, which is exceptional in the IT industry. Sometimes with other companies we've dealt with, we might not get a response for two weeks. So, they certainly rank extremely highly when it comes to support.

It's extremely straightforward. Complexity around set up tends to come when implementing the orchestrated product and deploying live robot stakes, managing those, but again, I wouldn't describe it as a complex activity whatsoever. In terms of setting up and actually developing, that takes a matter of minutes.

From our own internal point of view, I wouldn't say we have hard and fast ROI incentive cash because it's simply free to power up and resource to doing more interesting things. I would say that once we had implemented UiPath, we saw the return in a non-tangible sense within a month. I would say it's eliminating human errors probably by about 60%.

I would say in terms of our internal organization, it's probably reduced the amount of time spent doing admin activities from a person's point of view by about 50%.

I would rate the product nine out of ten. The rapid deployment and the scalability are huge features. The only reason I wouldn't give it a ten is because when it comes to bugs in the product, we don't necessarily get fixes  until the next release. So, there's not always a maintenance fix release.

We primarily use UiPath for RCM and it can handle most tasks effectively, especially when dealing with data extraction from PDF files. There might be more complex scenarios where AI could be more suitable, although the implementation might be challenging. We are in the process of evaluating these AI-powered use cases.

We have found UiPath to be quite valuable as we actively deploy and use bots, which have become a significant asset to our operations. 

We were able to achieve the savings. It has freed up around ten thousand hours of time and resources for other tasks.

Improving financial and recording operations through the use of charts would be advantageous.

I have been using UiPath for approximately two years.

The stability is excellent.

Scalability is impressive, and it only requires the appropriate licensing.

The support is quite commendable, and they are very prompt in addressing issues. I would rate it eight out of ten.

Positive

The initial setup is straightforward.

ROI is significant when the use case results in substantial cost savings, but it's important to note that not all use cases deliver such hard savings.

The cost is on the higher side.

My recommendation is to thoroughly assess use cases and choose the right tools to prevent possible setbacks. Overall, I would rate it nine out of ten.

My primary use case is mainframe automation from legacy mainframes that previously hadn't been automated with other automation tools. The product worked like a dream with the mainframe automation.

We're trying to get rid of the boring, mundane tasks that people do every day so that they can spend more time doing more important things like figuring out why there are issues happening rather than just putting a Band-Aid on.

In our first year of jumping into it, we set up the infrastructure and everything, so it's been less of a year of development, but we have saved a hundred thousand hours.

The automation efficiency depends on what the job at hand is and how much it saves. But some of the tasks done constantly throughout the day, even if it's only saving five minutes, add up really fast. 

We use Task Capture all the time. We have a bank business analyst who uses it and teaches people how to use it. We're constantly getting process definition documents to review and add to our pipeline.  

Studio itself has all its great features and is easy to use. 

There are bugs here and there. My only complaint is that each time we open a new ticket, we get someone new and have to explain how everything is set up all over again. 

It would be nice if they had that somewhere on record for support.

I have been using UiPath for two years. 

It is a stable solution; everything seems to be running pretty smoothly altogether. The biggest issues are not on the UiPath end, but on our company's end like, network issues and issues like that keep popping up every now and then.

The support's been pretty decent. We have a TAM, so we have someone we are constantly in contact with.

We meet with them weekly, and they're very helpful. If we do have to open up a support ticket, there's a bigger issue that they can't help with. They usually help get the ball rolling.

Support has been pretty helpful. Like any other support though, they ask all the basic questions in the beginning just to figure out what has or hasn't been done.

My only complaint is that each time we open a new ticket, we get someone new, and we have to explain how everything is set up all over again. So it would be nice if they had that somewhere on record.

Positive

The initial setup was straightforward. There's plenty of documentation that is easy to follow. 

The hardest part was more on our company's network and infrastructure, trying to navigate all the hoops that we have to go through just to make sure it's secure and the network's secure. Getting access to what we need to get access to.

We're still kind of new to things and working on migrating to the cloud. We're one small team in the organization. By moving to the cloud, we're hoping we can onboard more and more teams to be able to use it and spread it throughout the company.

UiPath helped us along the way. 

There are other automation tools that the company uses, but they can't do everything that UiPath can. All of the potential automations just kept being pushed to the side until we started using it.

We used Microsoft Automate for a very short time. We started looking into it for some tasks. The issue is that we're trying to automate it deep inside our corporate network, so, we haven't really been able to use Power Automate.

Overall, I would rate the solution a nine out of ten. The amount we could do in one year is pretty impressive. 

We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later. 

UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules. 

I have been using the solution for a year. 

UiPath is scalable. 

The product's installation is easy. 

Our business objective for AI automation included making our team members' time more efficient. We didn't want to spend an hour or a day manually downloading the data. We wanted to automate it and save time. 

AI-powered automation has fundamentally changed our organization. We can get the data quickly and instantly anytime. It can be uploaded directly without needing someone to check it manually. A bot does it for us. It saves time, speeds up our time in the market, and scales up our business. 

Automation has affected us positively. We often focus on data; having them at the right place and time is very important for us. UiPath helps us to achieve it with accuracy. 

UiPath has saved us at least five to seven hours a week. We also save money since we don't have to outsource or seek the help of an intern to do the manual downloading task. 

I rate the product a seven out of ten. 

We use it for the automation of internal HR processes in our company.

It helps with the ease of implementing new logic from business requirements, which very rapidly change.

UiPath has also helped because fewer people are engaged in the processes we automate, and they can do more important things. It saves our staff time, on the order of 80 percent. In terms of employee satisfaction, I don't really know how they feel, because they are not in my department, but I believe that when you don't have to do such routine, repetitive work, you can have a coffee and come up with ideas on how to improve the automations. That is, by far, better than clicking and typing thousands of forms.

Also, there is less chance of a person making a mistake. If a given operation would take one person, for example, two days to do, the automation can do it in one hour, or even 30 minutes. It is very useful. We saw benefits with the first automation that was implemented, because it started to work and free people from routine work, within the first second of the automation working.

We have a lot of automations that involve filling forms on the internet and creating events in a calendar. There are a lot of fields to fill out. When creating these meetings, you have to add a description and pick the actual time. All this stuff should be done precisely, because if there is a mistake, somebody will not come to this meeting, or the information will not be applicable. Now the number of errors is zero because robots don't make mistakes.

We also don't need to involve the IT department, and we now have 15 automations. The group of people who implement it do the maintenance as well. We don't need IT and, actually, everything works fine without any maintenance. The problems come when there are updates, but the time needed for maintenance is very small.

Because we don't need to create virtual machines to install the solution on-premises, the cost is as little as it can be. Of course, we have to create several virtual machines for actual clicking, because the robot works the way a human does. But it has definitely helped with our on-prem footprint because we don't have to install the core of the system on-premises. I know, from my experience, that those kinds of core components take a lot of hardware resources. They would not require just one virtual machine; it would be a bunch of virtual machines. It is definitely very efficient to use the cloud solution from UiPath.

UiPath reduces costs because it reduces the time it takes to create automations. You don't have to write the actual code. You just build automations with higher levels of abstraction and you don't have to worry about what is done behind the curtains.

The best part is the way UiPath provides the ability to automate everything, including the architecture and Orchestrator. The interfaces are very user-friendly and intuitive. It's very easy to build automations. Someone who is not very technical can understand quite a lot and start to automate.

All automations are built starting with process analysis, then robot building, and monitoring. One person can gather the requirements, build the automation, and monitor it. This end-to-end coverage is very important. I can't even imagine how it would work if not in this way. This is the essential part of the automation: the idea, the implementation, and the maintenance.

UiPath's approach allows adding new workers, new agents, or robots to perform quicker and in parallel. For example, if you create two extra virtual machines with two extra robots, a whole bunch of operations will be performed three times faster. This kind of implementation is very convenient. And, we can change the way automations are deployed in Orchestrator and make it more efficient as well. We can do all these kinds of things really easily and quickly, like in minutes or less than an hour. That helps to scale things. You can change something in an automation in several minutes and deploy it or publish it in Orchestrator, and it already works. The challenge of implementing innovation can be addressed very quickly and very efficiently. The challenge is that we have to change our automations because other applications change with time. They have new user interfaces. But we don't need to upgrade anything to automate.

Several of our team members are studying the UiPath Academy courses at this moment. It has definitely helped because they get to know about new features that make automations more mature. One of my colleagues said, "As I read and study more in this course, I begin thinking more creatively and in more interesting ways." That means their understanding is growing and that it is changing their perceptions of what they can do with UiPath.

The information in the Academy is structured, starting with simpler concepts and moving to more advanced levels of knowledge, gradually. Also, you really learn about things you haven't used before. Thirdly, it leads you to the certification exam and getting the certificate on passing this exam. That makes you a good candidate for better jobs.

UiPath also has a very nice community of developers. When I face problems that I can't resolve by myself after several hours, I Google it in the UiPath Community and almost every problem can be solved by searching their resources. I work with different vendors and not all of them have such a big and open community. This is a real advantage. I'm not very familiar with other communities in RPA, but I can say that this community is, by far, more useful and more open than any other vendor's community I have seen.

I faced a problem when a new version of UiPath Studio didn't work with an older version of the packages that were part of our project. The problem is that when I have to change something just a bit, I actually have to rebuild the automation with new versions of these libraries. There is no backward compatibility. 

This question was addressed to an engineer from UiPath in the Community but I haven't gotten an answer. This is quite a hard question. So, I just create new automations with new approaches, which takes some time.

I have been using UiPath for about eight months.

The solution is very stable compared to other enterprise tools. Even if there is an error, if you handle it properly, everything works perfectly. From the point of view of UiPath developers, everything is done on a very high level.

It is scalable. However, to see the scalability you have to use the Enterprise Edition, because the Community Edition doesn't allow you to use more than one robot. But the mathematics are very easy: The more robots you have, the faster everything happens.

The number of automations will grow in our company.

I haven't used their technical support.

The initial setup was easy. It took a few hours.

We are using the Community Edition. The cost is only that of the virtual machines.

The pricing of the Enterprise Edition is a bit high. It's several thousand dollars a month. That's too much, because not every enterprise or organization can build such useful robots that will make it worthwhile for them to pay this much. Maybe the cost of the program could depend on the number of automations, or the complexity of the automations.

The solution is cloud-based, but you have to have some components deployed on the local computers. That is the architecture of UiPath, but the base of the infrastructure is in the cloud.

My advice is to just implement and begin automating. You don't have to even learn something before it, because everything is very intuitive.