UiPath Reviews

I am an RPA developer and I am using UiPath to create both attended and unattended bots.

I develop bots that run doing overnight tasks and we can check the results in the morning.

UiPath allows us to scale without having to worry about the infrastructure. It is simple to scale any of the automations that you develop. 

UiPath makes it easy to build automations. It is very user-friendly and they provide all of the courses in the UiPath Academy. We can learn starting with the basics, and it is really simple. One person needs between two weeks and one month to learn it.

This solution provides us with the ability to do end-to-end automation, starting with the discovery phase and process mining. After that, we move to the building page where we have Studio X, and then we can deploy the automation on the cloud.

UiPath has helped us to scale RPA benefits by automating the backup of all of the projects running in the organization. This bot runs every night and reduces our workload for one employee by eight hours, or one day each week. 

UiPath handles all of the infrastructure updates and maintenance, which is really good.

The cloud offering has helped us to see time to value quicker. It has helped us in many ways, including with the automation of repeated tasks. One example is that I created a bot for myself that is responsible for filtering all of the spam emails from my inbox on a daily basis, and then removing them. The first step is the identification and the second step is removing them. This saves me time.

The automation cloud has helped us to reduce the total cost of ownership because we can manage everything through Orchestrator.

UiPath has definitely reduced the percentage of human errors that we have in our processes. In our system, all of the bots follow our best practices so there is a very small chance of error. The reduction in error rate depends on the process. For example, the OCR is not very accurate so the errors are higher but if the process involves an API or SQL queries then it is very good.

This product has helped to reduce the cost of our automation operations. There is more of an upfront cost but it is one-time, and then we start saving.

The best feature is the good community support that is provided in the UiPath forum.

I like that it is a cloud version and runs on Citrix. I used the cloud offering to deploy my bots and manage my Orchestrators.

It would be very helpful for us if they provided more business use cases and helped us to learn them.

We have been using UiPath for almost two years.

There are times when you need to shut down the automation and restart it. Other than that, it is very stable.

I am the only one developing the bots but I am currently training some other people who are just learning it.

To this point, we have not had to scale any of our projects. Our usage of it depends on the project and where we can use automation.

When other features and updates are released, we normally visit the forum to help understand them. I have never used technical support.

I have also tried using Automation Anywhere.

Each solution has different types of bots that are available. One of the differences is that with UiPath, you have Orchestrator to help you manage them.

Generally speaking, UiPath is easier to understand.

The initial setup is not complex. It is easy to deploy and the actual setup of UiPath is not very difficult. It is a matter of downloading the Studio and creating an account in the Orchestrator. Then, you can start working.

My IT team was responsible for the initial setup. Only one person was needed to complete it.

I take care of all of the maintenance.

I am using the Community Edition and am not familiar with the cost of the paid editions.

We do not yet use the AI functionality but I know that it is there.

I have watched some videos on the UiPath apps feature, which lets us create automations in a low-code/no-code fashion. We have not used it yet but this is something that we'll be exploring in the future.

The biggest lesson that I learned from using this solution is that they have a very good community forum, where you can share ideas and learn from other RPA developers.

My advice for anybody who is implementing this product is to start by taking the fundamental UiPath courses from the UiPath Academy. This will help to understand RPA and UiPath.

In summary, this is a good product and I'm quite satisfied with all of the functionality that it provides.

I would rate this solution a nine out of ten.

We use it to automate searches in public databases. We have lawyers who need to search for various companies. For example, we are searching insolvency files for a list of business partners, so we use the robot to perform the search and notify clients about its results. Thus, it helps us with our work in searching public registries.

We have the Studio license and attended robots.

It enables us to provide new services, e.g., our use case is something that we could not have delivered manually. Now that we use the robot, it is something that we can offer to clients. Therefore, it has helped us expand our scope of services and offer to clients more competitive fees. We are now trying to get more clients.

If we were to do this manually, it would take us one day for 200 companies. Now, it takes about half an hour. So, it has reduced our time to process information. Before, we didn't offer these services on a mass scale. We just often did it for a couple of companies. Now, we can offer it on a larger scale.

One of the departments in our organization does use UiPath for compliance purposes: To send reminders to our clients. We have to ensure that clients are compliant when they submit financial statements. We use the robot to send them reminders to update the steps of compliance, i.e., if it's done. This is not my team, but another team who uses it for compliance purposes. It has increased their level of compliance because it's timely and there are no errors in the reminders.

We mostly value the fact that it easily interacts with existing systems. We don't have to go to a complex interface to access public information to send the emails, etc. This is the good part.

Its ease of management is okay. Our attended robots have some Excel files that we use to manage and configure the robots. It is quite straightforward.

It has helped relieve the legal staff of the burdensome task of searching on the public registry. For them, this has been a big improvement. It saves time and also the risk of human error has been reduced, because now the robot does the work. So, you don't get bored when you check 2,000 companies on the portal. The staff is overall more satisfied because they can do more value-added tasks than performing this search.

The pricing for Orchestrator and unattended robots could use improvement. If we plan to roll out and implement more robots, then perhaps lower costs on Orchestrator and unattended robots would make adoption even easier. 

For roughly a year and a half.

So far, the stability has been good. We haven't had any issues.

If you have an attended robot, then it is scalable to a certain extent, but this is because of the price tag. If you think through your use cases, then you can use the same license for multiple purposes. If we think of scalability in the sense of changing the process, then this is something that can be done, but it requires extra development time. So, it's rather scalable.

We have two lawyers using this robot. Their role is to monitor the robot and make sure that the robot works fine. For example, if there are any complaints from the clients, then they can respond.

We, in legal, are among the first to use this robot to my knowledge. Other than a couple of robots that I've mentioned in this review, I'm not aware of other robots.

The technical support is very good. They were very responsive. We had a question about the license and they replied very quickly.

We did not previously use another solution. We decided to implement an RPA solution because we wanted to streamline our processes. We also wanted to be able to offer and develop new services for our clients. For these particular use cases, using other technology solutions would have been more expensive and complicated to set up.

The initial setup was a bit complex. We are a very big company with a lot of IT centers. I think the complexity was on our side. The initial part of setting up the virtual machine and installing the licenses took roughly two months. After that, the development time was very short: one week.

Our experience, as administrators of the platform, is quite good. Once the robot is set up, it is very easy to see the results, reports, and if there are any errors. It is quite easy to use.

The robot that searches for insolvency cases was built in one week. After that, we have been testing it and making adjustments, but the construction and development time were very short.

It speeds up digital transformation because it's easy to implement and have it live. Therefore, it is something that we can use very easily to streamline our operations. 

I handled the project and managed the discussion with our IT. We had several infrastructure teams who set up the virtual machines and helped us install the licensing. We had a third-party developer who developed the robot. We also had an internal team who tested the implementation. I oversaw everything.

We were happy with the third-party developer.

Now, there are several providers/developers who can build UiPath robots quite easily and at affordable prices. So, in our case, it was quite a straightforward process of building the robot.

Our processing time was reduced to half an hour. Something that would have taken up the whole day (eight hours) was reduced to half an hour. This has freed up our legal staff’s time to focus on more important and strategic tasks.

What we have managed to do is to offer a completely new service. It is something that we did not offer on a regular basis or big scale. Using RPA, we can offer it to a larger scale with the reduced costs.

The pricing is okay, but I recommend to build a business case before going live. Ensure that you really use the license and building the robot makes sense. Try to think of multiple use cases, because one license can be used for several robots.

There are additional costs for using third-parties. We also have internal costs with the infrastructure and for the virtual machines where the robot operates.

The costs are quite affordable. It is a solution that makes sense from a business perspective.

We didn't do a very formal business review process.

I think the platform is very good.

Have a good consultant advise you on the processes of automations: How to build the use case and business case. You will need a bit of knowledge around RPA and business processes to be able to have a successful implementation. 

Have a stronger technical partner tool to help with developing the robot, making adjustments, testing, etc. Testing is very important. It is important that you allocate resources for testing.

Robots can do things in a different manner than we can and more efficiently. We have to be creative and think of processes, even if only part of them are repetitive, that we can automate and a human can work with the robot. Then, the overall the process is improved and our experience as humans is a lot better.

I would this solution a 10 out of 10 because they are very good at what they do. It's very important that you understand what the solution can do and its limitations. However, for this type of product, I think they are the best.

I started using UiPath version 2017.1 and currently, I am using 2018.4.6.

We had a requirement of fetching emails, which are basically requests from clients filled on our website form. We read those emails and process the data filled by the user in the form. There are different forms like a request to provide reports, a request to add or delete a user, etc.

After reading these emails, the bot has to take the necessary action on our Primary CRM application. Depending on the request type, the bot will navigate to the necessary module in the application and perform the request as defined in the email request. 

Earlier, we had a team of around 20 people working in one shift to handle these requests. We were able to scale back on 15 of these team members and utilize them for other work in the organization.

Five people are still required to process exceptions that the bots are not able to process due to multiple reasons. Additionally, the UiPath bots helped process the requests for the entire day, compared to the processing happening only during business hours. 

We were also able to reduce the time taken to process each request from approximately ten minutes to two minutes.

There are many RPA tools available in the market.

The most valuable feature that UiPath has is the ability to be able to use .NET functions. Basically, all of the data manipulation functions and classes available in .NET are accessible in UiPath and this makes it easier to cast data and use it correctly. 

Apart from this, the Queue is one of the best things that other tools do not have. This enables us to have work items queued and then run multiple bots to pick up items and work on them simultaneously.  

As more and more organization units are trying to use RPA, there might be a need to have separation of data within multiple tenants or organizational units. Not only on the front-end but also the ability to have a separate database for each Tenant. This will leave no room for the enterprise security team to raise questions on data separation. 

I feel that a Host Admin, being a master Admin, should be somehow able to login to different tenants. 

I have been using UiPath for the past two years.

UiPath is quite a stable product. I haven't seen many issues and I rarely had to contact the support team for reporting issues.

UiPath is completely scalable. Right from giving you an option to segregate processes between different organizational units to expanding to multiple robots.

Customer Service is prompt and the technical support team is highly efficient and knowledgeable.

We used Automation Anywhere earlier, which is a more user-friendly and less complex RPA tool compared to UiPath. We finally had to switch due to certain capabilities that were restrictive in AA. Stability was also a factor.

I think the setup cost is quite nominal, but the licensing might be on a higher side when compared to Automation Anywhere. However, we should not forget about the features and flexibility which UiPath has.

We did not evaluate any other options. We moved from Automation Anywhere to UiPath.

I think that for the most part, this product has all of the required features.

Our primary purpose is to automate our internal processes so we can increase our profits and reduce our headcount. We are an IT service provider, so our main focus so far has been our Service Desk but we are starting to work with our Finance, Payroll, and HR teams in 2020.

So far, we have not realised much in terms of benefit because we have only just begun our RPA journey. However, we have approximately four FTE of savings in our pipeline. It has improved our business so far by creating an innovation-based way of thinking amongst our teams.

Personally, I find that Explorer Expert and StudioX appear the most valuable to my role as an Analyst. Explorer Expert allows me to easily "record" processes and gives the developer the skeleton of an automation project. StudioX allows me to build simple automation projects without the need to engage our development team.

StudioX could use some improvement to broaden the range of automation projects suitable. At this stage, it is limited in terms of the functions that are available and I would like to see a lot more options added to this tool so that our business users can get even more benefit.

We have been using UiPath for three months.

There have been no concerns with stability as of yet.

It appears to be very scalable but we have only had the tool for a few months.

Customer service has been great so far. We have received answers to all of our questions quickly.

This is our first RPA solution.

We had some issues with the licenses at first, but we were able to communicate with UiPath to get this resolved.

We used an in-house team to implement our solution.

So far we have not had a return on our investment, but this will change in 2020.

Pricing is quite reasonable with UiPath and there are some tools which are free to use.

We evaluated a range of options on the market including Blue Prism.

So far, I highly recommend UiPath. They are constantly introducing new tools and features and they all seem to provide extra benefit.

We use UiPath for process efficiency and task automation. Our primary use case is process automation and avoidance of manual tasks and activities, reducing human errors and leaving resources to think on tactical and strategical matters rather than executing non-value-added activities.

The key value lever that UiPath addresses is process efficiency. We are now able to focus on tactical/strategic activities rather than daily operational tasks. We have improved our performance, efficiency, and data reliability. Resources are happier working with more high-level activities.

This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment. Most of the time, all you need to do is simple drag-and-drop, which allows regular users to interact and work with the solution to create their own robots.

Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such. It is still a bit difficult to decide which selectors must be used based on current descriptions and documentation. My view is that overall content and story line could be reviewed for a more impressive experience. That is the only thing I have to raise, as all of the other features and functionalities are pretty good.

We have been using UiPath for two years.

UiPath seems very stable and I haven´t noticed any crash.

UiPath supports the creation of several robots and can handle the capacity and demand of large companies.

I did not use another RPA solution prior to this one.

This solution is very easy to set up.

Implementation was done by our in-house team.

License costs are high, but the setup is really quick and does not demand a lot of resources involved.

We did not evaluate other solutions before choosing this one.

I am a developer so I primarily use Studio most of the time, and when the bots go live, they move to Orchestrator.

We have a combination of different use cases. Sometimes it is dealing with Outlook or the Microsoft Office Suite. The idea is to build a solution that integrates all of the applications that are part of the same process.

We are not currently running our processes in a virtual environment but we are currently evaluating how we could make it work.

Everything was running well but the users had some challenges because they had to spend a lot of their day correcting the things that were misrepresented or not done correctly by another part of the team. The consultants had to manage the changes which were taking a lot of time but weren't on their to-do list for their day. UiPath is helping us save that time. 

It hasn't really helped to eliminate human errors. The processing time is dramatically reduced. It makes it easier for consultants to make things right. If they spent eight hours doing a task, it now takes them two. 

Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature. 

I would rate the solution's ease of use as a five out of five. The majority of tasks are done through the recording which saves development time. You just record the things you want to achieve, customize it, and get it going. This reduces development time. 

I have been using RPA training since I was new to the product. I did the developer training. I would rate it a five out of five. It’s very beneficial. You can just touch base with the actual tool and get it done.

It hasn't really reduced human errors but it has reduced the processing time. It's easier to make things right.

I would like to see more of the AI Fabric domain feature. 

It interacts with so many products that the robot itself becomes unstable.

I would rate the stability as four-ish out of five. There are some features that they are still working on. There will be better features in the upcoming versions.

We have around five users. We're in the kick-off stage so not many people are involved. 

I have not needed to contact technical support. 

We knew we needed to invest in a new solution because necessity is the mother of invention. We saw our consultants spending too much time processing areas of the business, so we knew we needed to evaluate new processes to make their lives easier. 

We chose UiPath because of the accessibility. It's easily available and widely used. 

It took us around six weeks from when we purchased our first license to having our first Robot in production. It was not a complex process.

We used Roboyo for the implementation. We had a good experience with them. I would give them a five out of five. 

ROI is not on the grid right now. We hope to have a good ROI. It's a proof of value and it's not in production yet. 

With the existing features, I would rate UiPath an eight or nine out of ten. Once the new features come in, I would give it a ten. They keep improvising. 

I would recommend not only automating the process but redesigning the process. It's not just about automating steps one to ten, you need to improvise your process and then try to automate that. Automating the steps as is won't really help and you can end up spending the same amount of time and money. 

We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing. 

The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.

It's really easy to learn. We have been able to automate some of the tasks we do here in the company. We can replace human workers doing labor-intensive repetitive tasks, and focus them on other more difficult ones — no need to spend money on training new people, hiring, etc. Just as we built the bot, it will do it all on its own.

Our company is focusing on the healthcare industry. We billed forms to the insurance companies, and we have to receive the payments and update their respective patient. We work with denials, exceptions, explanations of benefits. We also get information that needs to be updated in the system. Sadly, all this is inside a "Citrix environment," so we are a little slow at the time of developing our bots. But we know that this will bring great benefits to our company in the near future.

• UiPath has been of great help when planning on reducing cost in our production.
• Improvement in quality, as the bot is more accurate
• No need to spend money on training new people, hiring, etc.

The abrupt updates have been an issue for me at the time of developing my bots. I've been getting errors every time an update is made, slowing my developments and automation. It will be good if they could start sending an email to the users letting them know about future coming updates so they can be prepared.

Also, having up-to-date training material would be really awesome, we have found that some documents inside the Academy are pretty old (maybe 2 yrs already?) So it would be awesome if they could have those up to date.

Setting Uipath is really easy and they have a LOT of training information in their Academy, so no way you will get lost

Pricing, a little bit expensive but it will be worth it at the end, as you will ended up reducing human for the bots

The other options we looked at were Automation Anywhere and Blue Prism. But comparing pricing, ease of used, and training Materials we believed that Uipath was our best option.