UiPath Reviews

I use Studio, Orchestrator, attended and unattended robots.

My primary use for this solution is back-office automation in a banking environment.

We run automations in a virtual environment, both for development and production. The robots are implemented in a development environment first, which is connected to Citrix. Once the process automation is finalized, including deployment and UAT has passed, we move the same file from the development Orchestrator to the production Orchestrator in the production environment. Production is also in Citrix.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. We have legacy Oracle applications and I'm finding it difficult to find selectors for the older, legacy systems.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. Some of the lessons are really easy, whereas others are more difficult, but you need to finish everything, otherwise you cannot go further. This is what I didn't like about it.

It took approximately one month to implement our first robot. Prior to purchasing the license, we implemented our PoC using the Community Edition. That took three weeks. After that, my company bought the license and it took about a week to put into production.

With respect to saving time, we save a lot of manual hours by using automation. I would estimate that we save eighty hours per month, on average.

In some of our processes, it took an hour to run them and the resource used to have to watch them manually. They are now automated and running in unattended mode, and the resource is finding other activities to do. There are more than one hundred of these types of processes.

In terms of eliminating human errors, I would say that we have a ninety-five percent reduction in our rate of errors.

The most valuable features are the scheduler, queues, and activities. The activities are there for applications like Excel, Word, and Outlook.

More Excel activities should be included. We do have basic Excel activities, but we don't have ones to do things like add colors or formulas. For these types of operations, we always use custom objects and have to write custom code or pay for them.

With respect to the stability, on a scale from one to five, I would rate this solution a four.

My automation is one hundred percent working in my dev environment; however, the same package is not working with one hundred percent success in the production environment. It's a ninety-eight percent success rate, because sometimes there is a network issue, like slowness, and it's breaking my automation.

We have eleven people working in our automation group including process architects, developers, and testers.

I would rate our experience with technical support a five out of five. Whenever I needed help on the infrastructure, or with development, they immediately responded and tried to solve the problem. In cases where it was not solvable, they would jump on a call and look at through our code to help us out.

Prior to using this solution, we used both Blue Prism and Automation Anywhere.

When it comes to deciding the suitability for automation and the choice of vendor, we consider the results of the process mining. We evaluate how many hours and how much money will be saved. We also consider how frequently the automation will be run, such as quarterly, monthly, or even daily.

One of our clients did not like the support from Blue Prism, which is why we jumped onto UiPath and implemented it.

The initial setup of this solution is complex. We began immediately with a setup for high availability, but somehow we messed it up. We did not have the proper documentation and ended up getting help from UiPath.

They helped us, but overall, I would say that it is not straightforward.

We implemented this solution in-house with support from UiPath.

We have not yet seen ROI from this solution.

The licensing fees for this solution are $8,000 USD annually.

Everybody says that this solution is easy to implement, but I do not find it that easy. It may be true for very simple processes, but not for more complex ones. For that, we need to have some kind of development and analytical skills. 

That said, from a code developer's point of view, I haven't found any difficulties with this solution. My advice for anybody who is considering this type of solution is to try UiPath.

I would rate this solution an eight out of ten.

We use it to automate functions in supply, finance, and HR.

It has saved time and brought efficiencies to our company.

The licensing mechanism allows us to share licenses between different users.

The speed of development needs improvement. They need to make it easier for non-trained people to be able to develop alterations that work the first time. On the development side, the initial development processes should be a focus.

The product is not easy to learn if a person has no interest in the product.

The product is stable. We have not experienced any downtime.

We have not scaled up yet, so it is too early to tell.

The technical support is very good. They are knowledgeable. I always find the right person. It is probably the best thing about the product.

It is easy to use because we receive support from UiPath. Also, the product is easy to train people on and get people using it. You don't need a technical background to learn it.

The initial setup is straightforward enough, not too complex.

It is not oversold. It does do what it was advertised to do.

We use other vendors and find all the products quite similar.

The support that we get from the company is good, and it does everything that we expect it to do. It seems to be a very good product, so far.

I have performed the following use cases:

• Excel operations: taking data from Excel and using it in the desktop automation (environment: Tally ERP, MS Excel).
• Email automation: sending, analyzing and receiving mails (environment: MS Outlook).
• Security-related: such as getting reputation scores of different IPs and sending a mail for each IP which is found malicious (environment: McAfee ESM, different websites to get a score of the IP, MS Excel to store the score of each IP, MS Outlook to send mails to the concerned person).
• Invoice processing: taking data from a mail and using the OCR tool to extract details of the invoice, inputting the data to a desktop application provided by the client and sending a mail after the successful completion of the task (environment: MS Outlook, Kofax).
• Web-related use case: taking data from Excel and onboarding to a web application (MS Excel, web application).

UiPath has improved my organization in many ways:

• With the addition of UiPath in my organization, the process which has been implemented has sped that process a lot. 
• The process has become error free.
• The process now runs 24x7. 
• There is now no wait time for the processes as there are triggers to start the process. 

There are many features which I like about this tool a lot:

• Data scraping: Structured data can be captured very easily using this activity and stored in a variable.
• Orchestrator: helps to schedule processes with ease.
• Queues: for parallel processing of bots and simplifying complex processes.
• Security features 
• Credential manager to store sensitive data.

OCR is something which could be improved on to some extent as the result is not very accurate.

The primary use case of UiPath in our company is to automate rule-based processes with easy decisions.

UiPath improved our company through flexible IT solutions, which offers a fast solution to different problems.

The most valuable feature of UiPath, in my opinion, is that the intuitive handling of the tool offers the chance to learn how to automate processes in an easy way.

In my opinion, the product could be improved in the area of scraping features like OCR. Sometimes, the success-quote is not very good with these features.

The stability of the solution is mostly good. Sometimes there are bugs.

The scalability of UiPath is great. Orchestrator offers many options to scale the business.

The support of UiPath is very fast and competent.

No, I didn't use any other solution before.

The initial setup was a surprise because it was very easy to start.

I am implementing in-house for my own company.

I have no information about this.

The costs of UiPath are very high in my opinion. Small companies may not be able to get many licenses.

UiPath was chosen by the head of our company.

No.

We are currently implementing a solution for a large telephony company to migrate data between systems. This data is fetched from a system A and placed on a system B. Much of UiPath's functions are well used, such as integrations with PDF, OCR, Excel, and a few others. The financial return tends to be large since the robot manages to work 24/7 and with almost zero errors.

UiPath is a simple tool to be used, has a friendly interface and at the same time powerful and useful to automate most repetitive processes. From an academy with training courses that enroll anyone who wants to join the RPA area, teaching from basic to advanced takes around 20 hours. Available features, integrations with other applications, and a large amount of community-made frameworks that are very active are the things that make UiPath more feasible to use or choose from its competitors: Automation Anywhere and Blue Prism.

UiPath will surely win over anyone planning to join the RPA. The tool is friendly, simple to use, very visual, courses are well produced and explained, and certification is free until the end of March.

Despite all the good points, UiPath still leaves a bit to be desired with the documentation. ReFramework, which is an adopted community framework, is too nebulous to be understood and poorly documented and presented in the course, causing us to scour the internet for help. Another downside is that the passage of arguments and the number of native commands is not as vast as one of its competitors.

No, UiPath was the first RPA solution I used.

Despite being an expensive tool, it brings considerable returns.

Ease of use, market leadership, and cost.

The primary function of the organization is quick data entry to specific systems better than humans, with accuracy and without any interaction.

This product can work heavily with data entry. Most of the software, when working with them, don't allow you to input data directly to DB. This is the simple solution that fulfills the requirement by using a bot to enter data into any third-party application easily. It's not only about entering data but also the accuracy, speed, reducing human interaction, and more.

Although, think about the officer working at midnight, so what about a bot working 24/7 without having any salary, without using your resources -- that would save money for your company.

This product provides most of the good software APIs such as ABBYY that can easily integrate our solutions with processes.

• Image recognition could be improved with more AI that identifies what objects are in the pictures, as example if we think about future about uipath, captcha reading , like if we given few images and find what are the picture that cantain with car
• also If we scan any images , possibility of identifying this image contained pen, book,tea,cupboard, cake ....like that
• Also, speeding bots may be good for some companies because some processes don't need to be viewed while executing, so if the bot can run faster than we see, it might be helpful.means that generally bot can run with their default speed and the application speed that its interact with, if the application support any speed eg(typing speeds) uipath should perform or having facilities to speed up the bot that its processing 

Organizational internal processes automation — especially in areas of operation and admin (back-office).

I believe that UiPath opened topics of RPA and AI/ML in our company (which consequently led to a shift and much stronger orientation of our company — globally — towards technologies and technological areas like software development, the blockchain, IoT, etc.). I believe that this role ("enabler" role) was crucial and also helped tremendously in raising overall 'digital'/'ICT' and 'programming/integration concepts' awareness company-wide. You might agree that the impact of this scale might be much higher and more important than any time and costs saved by actual automation.

UiPath Studio as a whole (the very 'core' component of the entire platform) allows you to concatenate all the different pieces/actions/sources you need — and doesn't matter which one that is (API, web, database, legacy system, OS application, email, or anything else like Excel, data transformation or even OCR).

Also, I'd like to highlight Academy (and e-learns) — it's very good and provides you with everything necessary you need to know.

2018.3 and 2018.4 releases made a huge leap in terms of functionality — we're not missing anything currently.

Good.

Very good (up to 10k robots — definitely OK).

Very good.

No.

The entire Orchestrator setup is a bit tricky (a lot of different components — Kibana, Elasticsearch, URL Rewrite, PowerShell scripts), but we had guidance and description on the web which is also very good.

In-house.

One year.

Strategic partnership might bring you a significant discount (it also depends on the size of your company and future potential of the vendor — your business cases).

Yes (Kofax, Blue Prism).

We are using UiPath in our finance and accounting area but we do see it as a tool that we can use across the whole of the business.

We're really in the early days of what we're doing but even with the first robotized process, what we've seen is that it's given us the opportunity to really assess the process, understand where the waste is so that we could eradicate that, simplify the process and then really engage with the operations people to build a robust, streamlined process. And then the automation of course, has got rid of the mundane transactional work and given the people a much more fulfilling part of the process overall.

We've used a number of automation technologies previous, I mean we are a technology company so we understand automation and we've used a lot of BPMS tools in the past, but this has just given us something that we didn't have, and I think that's the advantage we're seeing from UiPath.

I think it's the relative ease of use. It's really bridging that gap between the human interface with the technology that we're using and giving us an automation advantage that you just couldn't get from any other type of solution.

I think it's a little bit early to say at the moment, I think UiPath are ahead of us in our thinking at the moment, maybe in a year's time we might have areas where we see gaps but at the moment, everything we need I think is there, out of the box.

I think like any tool, like any software technology, you have to follow the recommended framework and use proper coding standards so it's easy to use, but I think to scale up and make it robust in a scaled environment, you have to have rigor, you have to have a solid operating model in place. But we've done that and yeah, I think it's a very stable product.

Before we entered into this, we did some benchmarking and we looked at best practices and we're seeing companies that are scaling significantly using this technology. We believe we can scale to a significant level, and again, the key thing is to put that operating model in the infrastructure in place to give you that solid foundation.

I would say it's excellent to be honest with you, getting our first robot up and running we had some pitfalls as you would expect in the early days, but we picked up the phone, we got hold of UiPath, they sent people both in physical and remote support forms. And it was second to none, it was really effective and we got up and running very quickly as a result.

I think setting up the software is very easy to do. It is really about spending the time up front to think about your operating model and think about how you're going look at the processes, how you're going to simplify them and then how you're going to robotize them. So you could get up and running with a robotized process very quickly, but if you want to do it on scale, you do need to take some time to think about how you're going to scale that.

we did use a partner, I won't name who that was. We worked with them. It was good to have that experience to bring somebody in who'd seen it in other companies and could help to give us that kickstart. We do want to be self-sufficient, we do want to build our own competence but I think everybody needs that boost in the beginning.

I think the first thing is that I always see these things a starting point, it isn't cost, per se, it's really about the improvement to the process, the quality, the service and overall value that you can deliver to the customer. But what's great is that coming out of that, you do get a cost advantage and obviously unattended robots give us a significant cost advantage, but even attended robots, you're seeing very much an ROI which is in the two times plus level.

If we look at ROI, if we look at our first robot, that's the only one we've got fully engaged and in production, it's probably going to give us an ROI in about one, maximum, two months.

It's been very quick to get up and running and it's saved significant amount of time. We're basically only talking about initially one FTE, when we scale it up to the rest, globally it's going to be be three FTEs. Within one to two months, it's going to giving us a return on investment and we've now got a pipeline and a backlog of robotized processes which we expect to be giving us ROI of less than three months.

It is always difficult to say exactly the percentage, but it's certainly got rid of human errors. I think one of the most important things is that we're 100% certain that the processes run right, so we know that day, that time that the processes run correctly, or if not where the errors were.

The thing with human errors, even if they're infrequent, you don't often know until much later on that the error occurred, so it's that certainly of knowing when you've got 100% accuracy and when you've not, you can very quickly rectify that. So I think that's probably the biggest impact we've seen. So far, over 80% of the lead time and process time has been reduced.