UiPath Reviews

The solution is used for automating repetitive processes within our entire organization.

In this particular organization, we've been running UiPath for roughly one year, and we've already been able to automate so many tasks that the solution has been enough to replace two individuals.

The ease of implementation is great. There's a large community surrounding this product. UiPath, in their workflow wheel of products, offers a really wide variety. I've tried competitors as well and I would say that they are market-leading.

My assessment of the ease of building automation using the solution is positive. There are a lot of different techniques or coding languages that can be used for automation. UiPath provides software where, instead of dragging from the ground up, I can drag and drop prebuilt functions that will shorten the development cycles. Rather than having to build something, I can just reuse something that somebody else already built.

The solution enables us to implement end-to-end automation, starting with process analysis and rebooting building, and monitoring of automation. They strive to provide all of those. The monitoring part is quite lacking, however, they are a quality provider in other aspects.

The cloud is great. I worked in organizations where we hosted UiPath on-premises, and not having to take care of updates or worry about the on-premises server, is a great help.

The Automation Cloud service helped decrease time to value. Rather than focusing on infrastructure, our focus is purely on finely automating our computers and development.

I’m not sure if the Automation Cloud service helps to decrease the solution's total cost of ownership. I’m not exactly sure how the privacy model is looked at right now if I compare the cloud service to the on-premise service.

In terms of having a SaaS solution and how fast we’re able to innovate when it comes to automation, in this particular case, the main selling point is that they have a really wide variety of automation-related products, which makes them the all-in-one automation vendor.

This solution helps minimize our on-premise footprint.

We’ve used the UiPath Academy Courses. We have got both developers and business people using it. This way, they can gain more insight into what is good to look out for when trying to identify automation. It's a very important part of UiPath. They offer everything from videos and other tools, which makes our team of experts not need to study anywhere else.

The community is quite good and brings value. They have authority. There are a lot of people who answer questions. UiPath has done a really good job in terms of showcasing the people that spent the most time there, giving them MVP statuses and more.

The biggest benefit of the Academy is that people get up to speed quite quickly with UiPath's suite of products. The only thing I can compare it to are open source alternatives. I haven't used any of the proprietary alternatives.

We use Attended Automation. Attended Automation helped to scale RPA benefits in our organization by automating department or role-specific processes that require human-robot collaboration. It has been a good way to explain to the business what RPA is. They can actually see if the solutions align and they gain a better understanding of the bigger picture. It's very important. At the end of the day, business is the most important place that we get automation ideas from. They need to know the potential of the product and Attended Automations helps them gain this insight.

While the solution speeds up digital transformation, I cannot say it necessarily reduces the cost of digital transformation. It has, however, reduced human error. Some of the processes that we have to automate are very repetitive, and when we must repeat this five thousand times a day, mistakes are bound to happen. However, if you make a computer program do it, it's more efficient and less error-prone.

This solution freed up employees' time. So far, we freed up almost two weeks of programming delays. If we free up one day, that's 168 hours per month, and doubled it will be roughly 340 hours per month. This additional time enabled employees to focus on higher-value work.

We haven't measured employee satisfaction in a granular way, however, from just what I've heard, teams are very satisfied that they no longer have to do these really boring tasks.

This solution reduced the cost of our automation operations, although we didn't really do automation before. This solution saved costs for our organization in general as well.

Monitoring and statistics need improvement. It's quite hard to export if you want a long, clear report. It's quite hard to do that based on the style and functionality. You have to feed in your own functionality to do this.

I've been working with UiPath for the past three years.

The stability of the solution is good. We've had heaps of fun since we implemented UiPath one year ago.

If we need to increase the computing power, in this case, it would be adding more robot licenses. We can simply do that by emailing UiPath and they will expand our license. It’s very simple to scale up.

The solution is scalable. It's very easy and quick to scale up. If we need more people for more robots, then we can simply just buy another robot license.

We use the one robot license and we have it at roughly 70%. We will probably buy another robot at the end of this year.

Technical support is great. I've used it on several occasions and I can expect answers within twenty four hours from their technical engineers, and they will speak with me directly.

Positive

We used an open-source program called OpenRPA. UiPath is a much bigger suite of products with a big community. We get a lot of services for free when we're using UiPath.

The initial setup was extremely straightforward. We sent one email and they set it up for us.

The deployment took roughly one month, and the installer set it up for us. It's more of a matter of informing and educating the business.

Our implementation strategy was to demo the product for a business, explain the capabilities, give them the information about UiPath Academy, and then based on that, move forward.

We handle the implementation in-house. 

We have seen a return on investment. In less than one year, we had already automated many tasks and saved time in terms of hours, manual hours, and days.

As long as your company has enough repetitive work where you can automate, the pricing is quite easy to calculate. If you save more money automating these tasks in the first half-year, then it's definitely a worthwhile investment.

You should take into account the different server where you actually run the product with a Windows license and the cost of purchasing the machine.

We evaluated the top five market options based on Gartner, and based on previous experience with consultants and colleagues. We then picked this solution.

The pros of UiPath compared to, for example, Automation Anywhere or Power Automate, which was my first alternative, was that they have a larger community. They also have a wider range of products. They have a wider range of activities within the products as well. They have in general, a stronger tool. UiPath is very broad.

We do not use the solution's Automation Cloud service.

We do not use this solution as much as we would like to, however, we use monitors with the Automation Hub to gather all different types of automation IBS in one place. All of our products are hosted on the Automated Cloud.

At this point, we do not use the solution's UiPath app features or the AI functionality in our automation program.

I'd advise users to follow best practices in regard to populating automation. It's a good idea to follow people's advice. You aren't going to make the wrong decision if other people have done it before.

I'd rate the solution a strong seven out of ten. The only lacking parts I can mention are the monitoring and statistics.

We deal in banking and finance. The use case is based on the transaction dates. For example, how customers are using credit cards, net banking, transactions, and what components they are buying. We gather this information in order to provide a CIBIL score. 

We do have multiple applications, which are provided to the banks so that they can work without taking much time. We have a set of test cases that need to be automated and we'll run it up. 

As of now, we test and we usually have a CSED pipeline as well. We are not only restricted to any one of the features in UFR. We are using Citrix, among others. 

The solution makes it easy to build automation. Earlier, we used to collect the data and create a hard copy. Now, these are all processes that are automated. There are fewer human interventions that are required to collect the data from the email or collect the data from the hard copy. It is auto-generated through auto-generated mail. It will collect all the details and save them to a repository. Based on that, our support team is providing the solution to the customer, and it's much easier.

UiPath enables us to implement end-to-end automation. These processes are very complete. Where there's not a single person is in practicum, however, it's only deployed in our productions. 

They have included the chatbot. Therefore, if the customer is having any issues related to any of the products, they will raise their queries. We will log these queries through a bot system, and this will get notified to the escalation team. They will locate into it through banking domains or through the solution of it and providing the solution on emails. It's very helpful.

End-to-end coverage is one of the best features. If their service display is not good enough, or if they are facing any issues, we can sort things out faster, which makes customers very happy. They are getting the solution on time, and they are running 24/7. Human workers are not able to provide each and every solution on an immediate basis, however, by using the solutions, we have got a solution for the end-user that responds immediately so that they are satisfied and their needs will be fulfilled much faster.

As of now, we are using attended automation, however, we also have created some of the use cases, which are going to be linked through unattended automation. Attended automation helped to scale RPI benefits in our organization, by automating department or all specific processes that require human-robot collaboration.

For example, in one project, which we used as a test, typically the turnaround would have been 15 days, however, with UiPath, we were able to churn out this product in 30 minutes.  It's amazing how much we are saving in terms of time. We've been able to shrink timelines.

We do use UiPath's AI functionality in your automation program. The complexities are always a part of the banking industry as data is from many places and over a large amount of time. However, when we talk about the calculations, it's when human beings are involved where it really takes a while to get a task completed. With automation, we can shrink that down to 15 or 20 minutes and know in that short amount of time a person's complete financial background and if they are credible or not. This customer doesn't have to wait so long to get the results they need. 

UiPath's AI functionality has enabled us to automate more processes overall. Now, for example, it's feasible to process data, and, if we have to, get the data explained very simply to calculate a score and find out if a person is genuine or not. We can look at credit histories, transactions, et cetera, and based on that, be able to process requests in order to enable users to get loans in seconds instead of days or weeks. 

UiPath both speeds up and reduces the cost of our digital transformation; it increases processing speed and saves costs that would otherwise be taken up in longer-term tedious tasks.  

I've used the UiPath apps feature, however, I cannot say it's fully required for our processes. That said, it was very helpful when we did use it. 

UiPath has helped us reduce human error. We can achieve our goals, as mentioned, in 30 minutes, without having to manually go from one stage to another, which may cause errors. It frees up our employee's time as well, to help improve their focus. That, and, within a week's time, we can save 30 hours on a single resource. It allows those employees to really focus on higher-value work. Employees are happier as they now have the time and space to build their skills.

Overall, UiPath has reduced the cost of our automation operations. This reduction is around 30% savings. 

The product is well-integrated with different tools that can help with logging, et cetera.

The task capture is great in that we have all of this data we are receiving that's automated and we don't need to invest much time in creating documents.

For a few of the projects, we have saved money, however, on a few of these projects we've noticed less revenue. The orchestration cost is a bit higher when we are working on smaller projects.

From the improvement perspective, I am from the testing background, and UiPath has recently released some announcements related to scrums. I would be happy to see their products be involved with scrum teams.

Just like they have data for the JIRA automation, maybe if they can include some of these options in the Rally solution. It's a tool that is used locally for various projects and having automation activity included there would be useful to us. 

From a migration perspective, if we can get something better than the manual process that would be great. It would be nicer if it was smoother for those doing implementations. 

I've been using the solution for five years. 

I can say it's a very good tool from the RP perspective. It is helping us to get our work faster, saving time as well as offering multiple functionalities. We haven't had any issues with it. 

Everything is good - except the capture part. They could improve on that as we are getting less accuracy as compared to the other functionality. Other than that, the rest of the components are fine.

The scalability is very good. 

On my team, somewhere around 14 people are working on the UiPath product. There are several other teams also on it. Likely, there are around 50 plus people in total on the solution.

We are regularly using this product. I cannot say I'm not using a single day. 365 days a year this solution runs, as these processes are basically used on the weekends as well. Based on the schedule, it is pretty much always running in the UAT or QA environment. 

How much we use it depends on the products. If we get more products, we will increase usage. 

The customer support is very nice. Most of the time, we are getting a resolution from there.

I would rate them at more than eight out of ten. Over the last three years, I've been interacting with the web team on customer support. I tend to get an immediate response from their team for the assignment of my ticket, and they schedule a call. However, in some of the operations, it's not possible to directly interact on the WebEx.

It's important for us to have them extend their communications or extend their environment. Not every organization can get support as they offer it. Using Microsoft Teams or Zoom or a more popular platform may be helpful.

We did not use another solution that is similar. We previously used an automation tool that was purely used for the testing perspective. We decided to move to UiPath as it was an easy-to-use solution. However, I was not a part of the RPA tool decision-making process. 

Earlier, it was a bit complex as we had to configure our robot with the orchestrator or the studio that was providing details. Now, when we are installing, everything is taken synchronously. We don't need to enter the required areas. It is automatically catching that from that environment.

The time it takes to deploy depends on the system resources or the system specifications. Usually, it will take around 23 to 40 minutes for the installation, however, now that they have improved their installation time as well, it may only take 20 to 30 minutes.

For us, the deployment plan is basically to focus on the data perspective. We don't want to lose any of the aspects of the data, which is already running, so we do take a backup first. The orchestrator has a different environment structure, which has already been configured like a development rather than a UAT.

These are the phases that we are using on a regular basis. Once it is certified for the first stage, only then does it move to the next phase.

We require 22 people to maintain the product. They are largely comprised of the DevOps team. 

While the solution is a bit expensive, we do see ROI. When we compare the ROI with the expenses differently, ROI is on the higher side. Of course, for the organizations who have a small product base, who may have less automation required, will find that expenses are higher. The more you automate, the more you save.

However, in relation to sharing actual data points, that's a bit tricky.

As compared to the licensing costs or the pricing of other tools like Automation Anywhere or Blue Prism, it's a bit cheaper, however, when we talk about the open-source tools such as Robocorp or Robot Framework, the cost is on the higher side. Microsoft Power Automate is also cheaper.

There are no other costs beyond the licensing. 

We are just customers and end-users. I'm an RPA lead.

We are using an operating system related to Microsoft and several other features related to Microsoft. If they offered this type of product on a regular basis, that was less costly and had the same compatibility, security, and features, we'd likely adopt it. 

I'd advise those considering the solution to check the processes and compare them to their potential ROI. A company needs to consider if the tools will help them based on their environment and goals. It's important to first analyze the internal capabilities before jumping in. If they don't think they'll be getting the ROI they desire, they should look at another tool. 

I'd rate the solution at an eight out of ten.

I am currently involved in healthcare-related projects and wholesale/retail-related projects. Previously, I was involved with banking and financial services, healthcare, and retail.

My current company is using a combination of the UiPath tool and SAP automation.

In my previous company, I used the UiPath tool for many projects.

It has a very easy drag and drop process and logic base setup. Previous projects were taking a lot of time. However, when we used UiPath on the same projects, instead of a process/task taking a day, it was now taking anywhere from 10 minutes to five hours.

There is almost no human involvement. For example, in banks, a bank manager will receive so many loan applications. We create some bots to check the requirements after validation and do the follow-up work. The manager is only checking boxes for the final approval request.

In the banking sector, I am using AI Center and creating some workflows. Some machine learning is needed to create these workflows in AI Center. This gives us a 94% accuracy, which is good accuracy.

Document Understanding is a good feature. It is a combination of artificial intelligence and machine learning. We have created some workflows using Document Understanding. We are using its machine learning to do some language analysis, semantic analysis, and invoice processing. UiPath currently provides some language conversions, such as German to Russia and Russian to German. However, it does not offer Russian to German, English to German, German to English, Russian to English, and English to Russian as well as some non-trainable languages.

Document Understanding has been one of the best features for invoice processing. For example, companies require some keywords in invoices. While normal frameworks take much of time, we upload the invoices using Document Understanding, then determine the keywords required for cross referencing. The cross reference is very fast. It will capture the amount and put that in an Excel format. This is a very good feature.

A valuable feature of UiPath has been the REFramework. In banking, we need to log in to the website with a user ID and password. Once, we did that wrong and the workflow stopped. Using REFramework, there is exception handling. Stability depends on the correct configuration of error handling, so this is the best feature. 

It has some Citrix recording options.

The AI Center feature has been very good. It supports many machine learning languages and skills. It speeds execution and provides a good savings on time.

I like the certifications offered by UiPath Academy.

I would like UiPath to give free trial licenses for more features, like AI Center. UiPath currently offers two licenses for the trial version. However, if I need to practice in AI Center, then I need four to six licenses.

I have been using UiPath since 2018.

The stability is very good.

There are no limitations for Windows.

We have over 500 activities in UiPath right now.

I haven't used the technical support so much. My colleagues use it sometimes, depending on their problem. The speed of their response depends on the type of plan, normal or enterprise, that needs support. I would rate them as 10 out of 10.

There is also social media support through Twitter and LinkedIn.

The user community is very good. I am a member. If a developer has any doubts when working on a project, then a lot of people in the community are ready to give immediate answers.

Positive

We have faced challenges when installing market-related data. We need to dig deep when we are installing it with Orchestrator and/or VMware. All the documentation is available, but it needs to be prepared in advance. Whereas, we work in real-time.

I have been involved with many client installations for UiPath and Orchestrator. We do standalone installations for single node and multi-node systems, like Linux. Linux is not fully supported, as compared to Windows. UiPath deploys well on Windows.

My previous company had good ROI using UiPath compared to other tools.

UiPath Academy is free of cost.

The UiPath Community Edition is enough to implement any complex workflows.

The price for attended robots is good.

Some features are very costly, like Document Understanding. That is why in India many customers are not using the Document Understanding license. This is a premium feature and its licensing costs are high compared to other tools.

Compared to other tools, UiPath provides a good, rich environment.

I am using AutomationEdge, which is similar to UiPath, but a small tool. It provides the same features as UiPath, but it is not as popular a tool. The UiPath Academy videos are very good and better than those offered by AutomationEdge. While AutomationEdge also has a free learning course, you must watch their videos from start to finish. UiPath has no restrictions on its learning, which is good and the best option. For example, when you are an advanced learner, you want to go to advanced training courses. However, AutomationEdge makes you start from scratch, even as an advanced user of RPA.

Some processes are faster in AutomationEdge than in UiPath for insurance-related organizations.

I am also using Automation Anywhere, which is a popular tool in comparison to UiPath. However, feature-wise, UiPath is easier to use because Automation Anywhere requires complicated coding knowledge, though some of their features are very good. While UiPath requires some coding knowledge, it is not as high level as Automation Anywhere.

UiPath is the number one tool in my opinion. I would recommend choosing UiPath for someone looking to purchase an automation tool for the first time.

UiPath has very good accuracy. I would overall rate this solution as 10 out of 10.

The primary use case for this solution is to reduce manpower and achieve the best result with minimal time compared to doing tasks manually. This is a great advantage of this product because when doing tasks manually it takes many minutes of time but when the bot does it, it is finished in a few seconds.

I have several examples where UiPath has improved our organization. For example, our organisation was supporting a Japanese customer for handling tickets. Resolving those tickets manually usually took them 10 to 15 minutes but the bot was able to complete the task in four seconds. This is the great achievement.

There are many cases where UiPath reduces our work time and effort.

In our organisation, we have integrated with SAP HANA tools, which makes handling various situations easier.

The features like Data Scraping, Excel Automation, Mail Automation, System Automation, Secure credential activities, User events, and App integration are valuable to us. The integration like ABBYY OCR and Tesseract OCR are helpful. ABBYY OCR is a very good activity that can identify handwritten text, but to use this requires a licensed version.

UiPath requires less code writing and is user-friendly compared to some other solutions. The standard things can be automated very easily. The drag-and-drop activities make life easier.

The most beautiful activity is sentiment analysis, where we can predict the good reviews and the negative reviews. This gives us a great advantage.

Integration with different tools makes easier by using APIs.

1.For example: If two members are working in one project but different xaml files.

In one xaml file suppose i did few changes and if any more changes are required to do in the same xaml file the next member can see what changes has done in the activity and do the required changes.

Basically i mean the changes whatever we do there should be some place where we can see the history like Modified By, Modified Date and Modified Activity.

Which makes easy to track who is the last member to modify the xaml files.

2. There should be a global search mechanism for variables in the process flow and if the search is found then it should indicate that activity.

3. There should be activity/some mechanism where we can revert back the code of that particular date.

I have been using UiPath for one year.

I have used Salesforce, ServiceNow, and Frontend developer. Now, I have switched because this product makes the life of developers easier with respect to code implementation.

I have evaluated Salesforce and RunMyProcess products, which are cloud platforms.

I have found this to be a very good platform to work on. It's in high-trend in the market now and very much a great thing.

The solutions or test cases where we have used UiPath are:

1. Formatting different types of files (.csv, .dat, and .xls) to .txt
2. Reconciling data between different applications
3. The direct-debit application process

We deployed the solution inside a virtual machine in Cloud.

The organizations where we have implemented the UiPath solution have seen reduction and savings in time and FTEs. Processors were able to focus on other tasks and have the robot work on mundane and repetitive tasks.

The most recent organization is happy with the output and is planning to have other processes automated.

The most valuable features of UiPath are the drag and drop activities.

Since UiPath offers eLearning it makes it useful for developers to learn the basic activities used in automating processes.

UiPath also offers documentation and forums that help developers during debugging.

The product should be made more friendly to non-programming users, as some functions require a background in VB.NET.

UiPath should also add activities for the Excel application like formatting Excel columns and rows.

We have been using UiPath for ten months.

The workflow was able to handle the exceptions gracefully. The solution followed the ReFrameWork template of UiPath.

The solution is scalable as we are able to reuse the workflow.

We have not reached out to customer service during the implementation.

From the start, we used UiPath in automating processes.

Installation of Studio is straightforward but the Orchestrator, we don't have visibility as the client's IT team performed the installation.

The implementation was performed by the in-house team.

We don't have visibility on the ROI, just feedback from the client to say they have seen reduction and savings in time and FTEs.

We did not evaluate other options prior to implementing UiPath. It was decided and chosen by the organization and recommended by the Business Analyst.

We have created a workflow that is dynamic and reusable.

Overall, UiPath Studio is easy to use and navigate.

I am a developer so I primarily use Studio. Once the bots are developed they go to Orchestrator.

We have a combination of different use cases. Sometimes it deals with Outlook, the Microsoft Office Suite, or certain integrated web applications. You build a solution to integrate all of the applications that are part of the same process.

We do not run our automations in a virtual environment at the moment, but we are currently evaluating how we can do this.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. The majority of the simple tasks are done through recording, which saves on our development time. You just record the things that you want to achieve and then customize to get it going.

Since I was new to the product, I used the training. I took the developer training, as well as business analyst training. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's truly very beneficial because you can just touch base with the actual tool and get it done.

From the point that we purchased our UiPath license until we had our first robot was approximately six weeks. This was a complex use case and it worked well, so it was a good proof of value.

Prior to using this solution, everything was running well, though users were facing challenges because they were spending a significant amount of their time correcting things that were misrepresented or not done correctly by some other part of the team. The consultant is supposed to correct or manage all of the changes, and it was not only taking a long time but not on their to-do list for the day. It is this extra time that this solution is being used to address.

In the pilot project, we have seen proof of value. However, it is not in production yet, so it is too early to see how much time this solution will save us. The people whose jobs will be affected are looking forward to this solution because we are expecting to cut their mundane tasks from eight hours a day to two or three hours a day.

In terms of eliminating human errors, I don't think that we have seen any difference.

The most valuable feature of this solution is the training that is available. You can just access the resources.

There is a Community Edition of this solution, which is a plus. Some other vendors do not offer this or have just started offering it. Accessibility is the biggest thing.

I would like to see more features included in the AI Fabric. This is the biggest thing that I am looking forward to.

With respect to the stability, on a scale from one to five, I would rate this solution a four. There are certain features that are incomplete and they are still working on, such as computer vision. 

We currently have about five people involved in the RPA team. It's the kickoff stage for us, and more like a COE.

We did not use another RPA solution before this one.

We decided to invest because necessity is the mother of innovation. We were seeing our consultants spending too much time in processing certain areas of the business, and we wanted to find ways to make their lives easier and improve the processing.

We had Roboyo assist us, and our experience with them has been pretty good so far. On a scale from one to five, I would rate them a five.

This is just a pilot project so ROI is not really in the grid. We hope to have a good ROI on the solutions that are deployed using UiPath.

I look forward to trying the better features that will be released in upcoming versions.

My advice for anybody who is implementing this solution is to not only automate the process but redesign the process. If you have steps one through ten then you don't simply automate them "as-is". First, improvise your process and then try to automate that. It will save time and money.

This is a good solution and I am looking forward to the new AI features.

I would rate this solution a nine out of ten.

We are using Orchestrator, Studio, attended and unattended robots.

I am on the business analyst side, so I do not have much experience with Orchestrator.

We are using this solution to automate processes for our clients. They typically have mundane processes or something that's super repetitive, that we're able to quickly automate for them and see that return. We did do an attended bot with them as well, to improve their call center.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say it's a four. This is a rating from the business side, as opposed to the development side. We understand what the features are, and when new releases come out we have an understanding of what's feasible. I am not rating it a five because sometimes we do not know whether a use case is feasible or not. It means that I may have to speak to one of the developers to see whether it can be done with the tools and the features that are out there.

We host the UiPath Academy RPA training every other month for our clients. I have not taken the full course, but on a scale from one to five, I would rate it a five. This is based on the number of people who sign up for it and look forward to attending it, just to learn the basics of RPA.

In terms of how long it takes from purchasing a UiPath license until having the first robot, the average is probably four weeks. It depends on the complexity of the process. 

We have helped our customers to reduce some of their manual work, but they also benefit by freeing up their time to use elsewhere. Some of the processes we have automated have people spending hours locked up trying to finish.

It is also that we are improving areas such as the production line, or even automating some of their dashboard reporting to get more accurate information a lot quicker. We've been able to help cut that down but then also provide accurate data, and faster as well.

With respect to saving time, this fiscal year we were at seventy thousand hours saved across the enterprise. That is significant and has been across different departments and different regions, as well.

In terms of eliminating human errors, we do not have an exact calculation. We do get a lot of good feedback about the bot's performance doing well.

The most valuable aspect is the different capabilities and features that can be applied to different processes. I don't consider one particular feature more valuable than the others because they are all relevant to what the need is.

I would like to have a guidebook of examples that help me to determine the feasibility of specific use cases, based on the tools and the features that are out there.

With respect to the stability, on a scale from one to five, I would rate this solution a five. I haven't had much in the way of negative experience with it.

There are approximately two thousand people working on RPA across the firm. On my current project, we are a team of about sixteen people at our client's site.

I cannot say for a specific client, but I do know that our clients are constantly looking for what's out there. Whether it is from banking, automotive, or retail, they want to know what they can do to improve their firm or their company. RPA has been on the rise in the last three years, so I would say they want to be able to get hours back and save time so that they can allocate resources elsewhere. They are always looking for a tool out there that'll save them money and time.

In regards to ROI, we track it upfront. We have asked for the information to assess if a candidate process is a good use case. Then we track it in our dashboard throughout the year just to ensure that we are actually calculating the hours correctly. We'll then follow up to make sure that they are seeing those changes and they are receiving those hours saved. We have found that over the year, they are seeing a return on investment.

We track data in terms of money savings that the tool provides. I don't have the dollar amounts, but I can say that there are some processes where we have saved $50,000 USD just on a single process. It really varies on the complexity of the process and the time it would take to complete without automation.

I have worked with other tools and I see them as pretty similar.

My experience is with Blue Prism and Automation Anywhere. I'm not developing, so I don't have any details on the tool itself. My preference for UiPath is based on what seems to be the goal, and what is easier to understand. It rolls out more features and newer features, faster.

I am looking forward to trying the new UiPath Connect feature. I have seen the demo and it seems like that would be helpful for my role, specifically being on the business side. It is able to assess the use cases and determine what percentage they are RPA-able. I think that it will be super helpful.

My advice to anybody who is researching this solution is to try UiPath Academy Live first before they invest in the tool. This will allow them to get a better understanding of how it works, and get familiar with the services provided.

Sometimes I have questions. If I didn't have any questions then I would rate this solution a ten out of ten.

Overall, I would rate this solution a nine out of ten.

Internally, we use UiPath to automate financial transactions, specifically for invoice processing.

Externally, on the client side, we use automation in the financial space, primarily. There are various use cases from generic file uploads to transaction processing that we implement for our clients.

We have some processes that haven't been completed flushed out. Right now, there has not been an exact improvement yet.

Ease of use and speed of development are the most valuable features. 

The overall integration with Microsoft stack and a few other third party vendors, like Google, are very useful to us. Having these built into the product speeds up our development, so we don't have to code a bunch of connectors on our own.

I would like to see some sort of better implementation of the Python modules. Right now, any error code that Python throws up turns into a generic error that is difficult to track down. I would want to see some sort of integration that at least lets me debug the issue.

Its pretty difficult to do source control through the typical Git functions because of the nature of the UiPath and the visual element. Some sort of method to bring source control home for us would be very helpful. A way to systematically track which actions or activities were added and subtracted from a given process before adding to a repository would be very helpful to us right now. Our team of developers is growing, so control has become somewhat of an issue for us.

Ease of use has definitely exceeded expectations. Initially coming in, UiPath had some features that needed to be implemented that weren't quite there yet. Now, we are on 2018.4 and all of the features that we desperately needed are there. Thus, ease of use has been pretty great.

We have looked into scalability a lot. So far, we haven't done anything that involves a 100 bot. However, the scalability seems pretty easy. Scaling up to just five bots running in parallel has been very easy.

If we are going to build up the environment, we would run on virtual machines. We would connect through Remote Desktop Services, not through Citrix.

The technical support has been fairly good. I like that they pick up on interactions in the forum. However, some of the transitions from the forum to submitting a ticket are a little clunky. If a ticket could be submitted on my behalf on the forum, then have me boot over to where the ticket is, that is fine. Just kicking me out of the forum, then having me submit a ticket seems counterintuitive to me.

As a company and for our client, we see any sort of legacy system or too many individual systems as somehow needing to be integrated. This is the bread and butter for RPA, and where we started our conversation (and our clients' conversations).

The complexity of the initial setup depends on who you are. First time implementing, it seems a little complex. If you know how to develop UiPath, it is more straightforward. I had to walk somebody through the implementation setup of the environment because they had a lot of questions about where they were going. For software development is not that complex, it is pretty straightforward.

Having some understanding of database management and services is helpful, so you understand the inner workings of UiPath.

It has definitely eliminated human error in our internal process, somewhere between full production, deployment and testing. There were definitely some error prone tasks that we eliminated. If I had to give a ball park, maybe 10 to 20 percent of the process was error prone, which we were able to resolve with UiPath.

For time savings: What used to be a 15 minute task, now it takes the bot two minutes for the bot to run through, for example.

Generally, we push unattended. We think the cost savings is better with unattended. As far as ROI, when you are talking about returning man-hours or moving people off work, unattended does that efficiently. Attended doesn't always save much time. Thus, we push unattended for cost.

We have seen general platform survey before implementing RPA of the different market vendors.

Personally, I looked at other platforms, and it is hard to transition from UiPath. It does have ease of use that now I am used to.

If you are starting with development, start with the UiPath Academy. For the end user or client, start conversations about security and prevention now, while you get trained up on development.

Internally, there is not a lot of automation in place. We are using a good robotic process automation software to bridge that gap right now and get us further down the automation road. 

We use the UiPath Academy for new hires. The new training programs, both the previous and current versions, with the UiPath Academy work out for us. I have the previous videos, then the current new slide deck idea. It is pretty streamlined and high level, but it is good for getting new people started.

Also, I used Academy just last week. I used it for security because I had some knowledge gaps on security with UiPath.