UiPath Reviews

I started using UiPath version 2017.1 and currently, I am using 2018.4.6.

We had a requirement of fetching emails, which are basically requests from clients filled on our website form. We read those emails and process the data filled by the user in the form. There are different forms like a request to provide reports, a request to add or delete a user, etc.

After reading these emails, the bot has to take the necessary action on our Primary CRM application. Depending on the request type, the bot will navigate to the necessary module in the application and perform the request as defined in the email request. 

Earlier, we had a team of around 20 people working in one shift to handle these requests. We were able to scale back on 15 of these team members and utilize them for other work in the organization.

Five people are still required to process exceptions that the bots are not able to process due to multiple reasons. Additionally, the UiPath bots helped process the requests for the entire day, compared to the processing happening only during business hours. 

We were also able to reduce the time taken to process each request from approximately ten minutes to two minutes.

There are many RPA tools available in the market.

The most valuable feature that UiPath has is the ability to be able to use .NET functions. Basically, all of the data manipulation functions and classes available in .NET are accessible in UiPath and this makes it easier to cast data and use it correctly. 

Apart from this, the Queue is one of the best things that other tools do not have. This enables us to have work items queued and then run multiple bots to pick up items and work on them simultaneously.  

As more and more organization units are trying to use RPA, there might be a need to have separation of data within multiple tenants or organizational units. Not only on the front-end but also the ability to have a separate database for each Tenant. This will leave no room for the enterprise security team to raise questions on data separation. 

I feel that a Host Admin, being a master Admin, should be somehow able to login to different tenants. 

I have been using UiPath for the past two years.

UiPath is quite a stable product. I haven't seen many issues and I rarely had to contact the support team for reporting issues.

UiPath is completely scalable. Right from giving you an option to segregate processes between different organizational units to expanding to multiple robots.

Customer Service is prompt and the technical support team is highly efficient and knowledgeable.

We used Automation Anywhere earlier, which is a more user-friendly and less complex RPA tool compared to UiPath. We finally had to switch due to certain capabilities that were restrictive in AA. Stability was also a factor.

I think the setup cost is quite nominal, but the licensing might be on a higher side when compared to Automation Anywhere. However, we should not forget about the features and flexibility which UiPath has.

We did not evaluate any other options. We moved from Automation Anywhere to UiPath.

I think that for the most part, this product has all of the required features.

We automate processes across a number of different agencies. We automate whatever use case they determine. We tend to focus on the financial management side, but we have other areas that we've delved into such as HR and general data pulls for executive dashboards.

Oddly enough, a lot of our clients have not focused on work where there are people actively doing the process already. They've chosen to focus their efforts on processes for which they haven't had the manpower. It has been a little bit of a challenge in that the use cases tend to be coupled with a lot of process-development stuff. We have to figure out what the process is before we can even begin to automate it.

But over time, we plan on trying to shift that focus back to areas where they have a large number of people doing a process all the time and getting them to shift those people into doing the complex processes where there isn't a structure already determined.

The differentiation between unattended and attended bots is valuable, as well as being able to do portions of a process that are unattended coupled with portions that are attended. We can get human interaction, all within the same product.

The product is easy to use and definitely exceeded my expectations in that context. I have an IT enterprise architecture background with some computer programming experience. This was very easy to grasp.

The additional plugins and different partner programs have been a huge help.

My only complaint is that I hate VB.NET. If I had to pick a language, it would not be VB.NET. That whole .NET framework is just overly complicated. But I can understand why it's necessary for the use case of RPA.

We haven't had any problems with the stability. In comparison, we do use Blue Prism and that solution often runs into memory issues. That's one thing that we have not had to deal with, with UiPath.

I haven't had a lot of chances to test out the scalability firsthand, but the documentation is all there and it makes sense. It seems relatively simple, which is a big help. Once again, this is in contrast to Blue Prism whose documentation is not good. It's very confusing to figure out how you take it from a single-bot use case to multiple bots and more.

It's an easy setup. It's a single install which is pretty simple. Connecting to Orchestrator does get a little complex in some cases. It is what you make of it. Certainly, installing Studio on a single desktop for proof of concept is easy. It takes five minutes. When you start to get into enterprise-level setups, where everything's a different server and everything has to be connected, that's necessarily complex.

Blue Prism definitely has a simpler licensing structure, but I feel like that's almost a shot in the foot at certain points. It also gets kind of deceptive. There's a crossover point at which, if you're scaling up to a high number of bots, UiPath path definitely does come out cheaper. But the initial implementation has a higher cost.

We've been working on RPA, in general, for about two years. We're at different points in the process for different clients. We have some that have grasped onto it quite quickly and others that are still in the proof-of-concept/pilot realm, and we're trying to push it past that. We've been doing it for a fair amount of time, given the relatively young age of RPA as a whole.

I've done a number of different training sessions through the UiPath RPA Academy. The introductory ones are fine, but I really found a lot of value from the ones that focus on solution architecture, the courses that were more on the general infrastructure of how you would implement UiPath.

I would give the solution a solid eight. The first big thing with software is, if you're not running into bug issues all the time, that's an easy five right there. If it's easier to use, that's a six or seven. And it's just been consistently good. I haven't really run into any areas where I've had any trouble. The only real issue is that, from a consulting perspective, I can't really go out there and say, "We're going to use UiPath," all the time. We really have to leave it up to the client.

We use it for customer-facing and internal processes.

The most valuable feature is its time savings.

The product is easy to use and has exceed our expectations. We have a mixture of technical and non-technical people.

They need to improve features around legacy systems.

We currently lack in experience. Hopefully, after another year, we will be more experienced with the product.

UiPath has been stable all the way through. We have not experienced any issues.

It scales very well.

The technical support has been good to work with for the few cases that we had to raise.

The initial setup was pretty straightforward. Including the Orchestrator, the setup took one to two months.

We have seen ROI. It has eliminated human errors and saved time for other teams at the company.

We looked at Blue Prism and two other vendors. Based on our comparison, UiPath was the better solution with better licensing.

My team uses the UiPath Academy and find it good and helpful.

Automation in our business is a new thing.

There are multiple use cases:

Automation of manual Excel workflow: Previously, our account support executive used to manually prepare client Excel sheet using a variety of third-party integration. Data flows manually into Excel and is then exported manually to a different system. What a fantastic work done by UiPath using integrations and webhooks. We almost saved 24 hours of weekly effort per employee and imagine we have to do this every time of the year and for hundreds of clients.

Automated data entry: Automated data entry of generated invoices was made so much easier with OCR recognition that we are trying to explore it in more departments like human resource and support systems.

It helped us in achieving the following efficiency and compliance:

• Cost management
• Drive innovation
• Creating internal/operational efficiencies
• Improving business process outcomes
• Improving business process agility.

I am an automation expert responsible for creating utilities which help support systems in easing down their business and saving lots of money with redundant efforts. Earlier, it was done using software code, but once I latched on to UiPath, I was overwhelmed with the ease, flexibility, integration, and support provided by it. 

Along with that, UiPath provides the best learning material and easiest learning curve making it one of the popular tools in the market. 

I also found the UiPath community forum very helpful which is a big plus for developers like us. The latest version of UiPath (Community Edition, v2019.2.0) contains a beta version of AI computer vision which we have just used, and I am sure that it's going to kill in the market with such an ease of recognizing UI elements. 

Additionally, now we can also retrieve the header of HTTP requests which was a must use case for our project, and it eased out a lot of re-work.

• I really like to see improvement in IDE for UiPath. There is still a lot of space where the user flow could be made more intuitive. 
• Enterprise support for UiPath is still spotty and is not fully capable of solving queries in a single session. They still require some time to get back on the issue. 
• I also have a suggestion: Don't try to overburden your product, with the early release of so much integration, with bugs. Do thorough testing, make sure it is bug-free, make sure there is proper documentation and make sure tech support is up and ready with known issues.

Development of any RPA solution using UiPath is very efficient and flexible. But at the same time, the testing is very difficult. The debugging feature of UiPath is quite difficult to understand, and there is no option that we could go and start from any step, rather, it needs to start from the very first step of the process which would be again a time-consuming factor.

The processes we automated are not only under the financial domain but also non-financial domain too. It proves that RPA is capable of implementing in almost every client. It really helps human to do better jobs rather than doing the same duties daily. It makes life easier. The dashboard that shows in UiPath Orchestrator would really help businesses to calculate their return of investments and all. Again, it would show a brief idea of the number of robots utilized.

I recommend UiPath to others. It doesn't limit your skills in a programming language. Instead, it has a more extensive feature on it. Hence we can utilize those to inject our code, and it is versatile to any programming language even though the technology that UiPath uses is built under .NET.

UiPath overall is a better RPA tool. But when it comes to the testing and debugging part, it's quite difficult. 

Most of the time, the RPA code solved through UiPath is stable. But sometimes UiPath would hang/stick itself.

It can be used to automate large complex solutions.

Excellent customer service/technical support with quick response to our query.

Yes, I was into Blue Prism. I switched to UiPath since the client wants to implement the solution using UiPath.

Initial setup is not difficult. Once we get the license key, the same needs to be provided during the installation.

I didn't implement through the vendor team.

I don't know how to calculate the ROI. But the dashboard within Orchestrator would provide a measure to show the total number of robots and processes.

Compared to other competitive market RPA tools, UiPath costs less, and they have a Community Edition as well.

Yes, at a high level and got impressed with the additional features in UiPath.

UiPath itself providing some activities to write coding and all. I suggest when we do an RPA solution, making use of such kind of activities which would increase the stability of the code.

I'm working in a consulting company as an RPA developer. We have some projects with clients connected with automations. That is my primary case of using this solution daily. 

We help our clients to improve their businesses, reduce costs, for example, hiring new people to automate repetitive work, to be able to run a process when the need arises 24/7. 

The most valuable features for me in UiPath is the ability to use more than one programming language. We can, of course, drag and drop activities, but it's also possible to run our own code/macro. The second thing which I like the most is the recording ability, all steps which we want to automate can be recorded and directly transferred as a sequence into UiPath.

• I think it would be good to add more activities regarding operations on data tables. 
• The product definitely should be improved in the case of throwing more accurate description of exceptions.

Good in my opinion, we have a lot of possibilities, so it's up to us what we decided to use. We can use state machine which works perfectly or in some small processes choose sequence.

Very good, a very well-developed UiPath forum having a lot of helpful guys. The maximum waiting time for a response is around two days.

I use both tools for automation: Blue Prism and UiPath. The current project runs in UiPath.

I have no idea about pricing, cost, and license.

My advice for future UiPath users is to get familiarized with all documents and online courses provided by UiPath because it's very valuable knowledge.

My primary use case is for creating custom-specific products based on the customer's needs. The requirements can be received from the customer on emails and then based on it the order can be created. This reduces time, ensuring no human error and on time delivery. 

The total time taken to enter this in the system is less compared to the manual process which is indeed error-prone. This also removes the process of reviewing the order for correctness as the straight-through processing is enhanced. By making this scale on all the other locations and geographies, lots of time and effort can be saved. This also enhances the reputation of the services and organization. 

In addition to this, the confidence created by the successful implementation is a real eye-opener as the big step is taken with great success.

UiPath has taken automation to a pinnacle of excellence by mixing technology, attention to detail, and keen observation. The way UiPath has revolutionized automation with excellent coverage, user-friendliness is helping companies focus on their core areas. Employees can now focus on real problems than spend time on routine jobs.

Feature-rich options to help easy implementation: It's flexible, scalable, and easy to implement. The time taken to create the bot is less. 

The easy drag-and-drop options make it easy to solve the challenges within a short time frame. Another important aspect is the framework and other useful tools and templates available have that makes it easy to document the audit trail and also standardization.

More support for certification is needed to attract professionals. The certification process could be made more interesting.

Most of the times, my clients use UiPath to automate really repetitive tasks. There are some complex scenarios that we have been seeing, but they are just trying to simplify their way of work through RPA.

Our clients see a quick return of the investment from time, performance, and scope on whatever their task is. This adds value for them.

• The fast development and deployment is what I like about the solution. 
• There is a lot of support from the community. 
• The product is really stable.
• It is easy to use.
• It integrates naturally with environments in most scenarios, which is good from an implementation standpoint.

I would like to see more integration with solutions, like SAP, especially because the biggest companies have a lot of SAP implementations going on. If they would have more packages to support native SAP activities or perform connectivity to some of those SAP clients in transaction codes, it would be awesome.

It is stable.

It integrates with Orchestrator and allows for faster deployment on multiple levels (small to large companies), which is good for scalability. Though, it does depends on the client's infrastructure. 

Take a look into joining the community and most of the forums. They have good recommendations of things that have happened in the past.

The UiPath Academy RPA training is straightforward. We use it for new people joining teams and for training. It's user-friendly, and if you don't have an IT background, it gives you good, explanatory ways to learn the solution and how to deploy it.

Clients usually through PoCs to determine if they need a new solution. They will define a use case that will make sense and add value to their operations. Based on that, they will ask for a PoC. We will work with UiPath directly to define that POC, most of the time, and showcase their flexibility and capabilities.

The initial setup is straightforward. There is a lot of guidance in the configuration and actual setup. It feels like installing Windows. It's simple compared to other solutions which tend to be a bit more complex. I think they are doing a good job.

For deployment and maintenance, small companies use two to three people to do the task. Bigger companies will have a huge team supporting the solutions, which might take up to 25 people to support a 1000 person organization. Organizations usually need developers, an architect of infrastructure, testers, quality personnel, etc.

Traditionally, Automation Anywhere and Blue Prism are the biggest things competing against UiPath. Those are usually what most of the clients lean towards, if they see a cheaper licensing option.

Most of the time, clients choose UiPath because it's easier to deploy and learn within their teams. That's what truly makes sense for them.

The most important criteria for clients when selecting a vendor is usually licensing, but also:

• Flexibility
• Scalability
• Ease of use

These three criteria help a lot when positioning UiPath.

Give it a try, especially for new people joining the RPA community. If you don't try it, you will never learn how to actually do it. That is the good thing about UiPath; it is simple and easy to learn.

It has exceeded my expectations:

• I have used other RPA tools in the past. The user interface is simple and allows people to learn from it faster than other applications. 
• It is stable when you create the bot in the first instance. 
• Its error handling process is easier to create.