UiPath Reviews

We use it for customer-facing and internal processes.

The most valuable feature is its time savings.

The product is easy to use and has exceed our expectations. We have a mixture of technical and non-technical people.

They need to improve features around legacy systems.

We currently lack in experience. Hopefully, after another year, we will be more experienced with the product.

UiPath has been stable all the way through. We have not experienced any issues.

It scales very well.

The technical support has been good to work with for the few cases that we had to raise.

The initial setup was pretty straightforward. Including the Orchestrator, the setup took one to two months.

We have seen ROI. It has eliminated human errors and saved time for other teams at the company.

We looked at Blue Prism and two other vendors. Based on our comparison, UiPath was the better solution with better licensing.

My team uses the UiPath Academy and find it good and helpful.

Automation in our business is a new thing.

There are multiple use cases:

Automation of manual Excel workflow: Previously, our account support executive used to manually prepare client Excel sheet using a variety of third-party integration. Data flows manually into Excel and is then exported manually to a different system. What a fantastic work done by UiPath using integrations and webhooks. We almost saved 24 hours of weekly effort per employee and imagine we have to do this every time of the year and for hundreds of clients.

Automated data entry: Automated data entry of generated invoices was made so much easier with OCR recognition that we are trying to explore it in more departments like human resource and support systems.

It helped us in achieving the following efficiency and compliance:

• Cost management
• Drive innovation
• Creating internal/operational efficiencies
• Improving business process outcomes
• Improving business process agility.

I am an automation expert responsible for creating utilities which help support systems in easing down their business and saving lots of money with redundant efforts. Earlier, it was done using software code, but once I latched on to UiPath, I was overwhelmed with the ease, flexibility, integration, and support provided by it. 

Along with that, UiPath provides the best learning material and easiest learning curve making it one of the popular tools in the market. 

I also found the UiPath community forum very helpful which is a big plus for developers like us. The latest version of UiPath (Community Edition, v2019.2.0) contains a beta version of AI computer vision which we have just used, and I am sure that it's going to kill in the market with such an ease of recognizing UI elements. 

Additionally, now we can also retrieve the header of HTTP requests which was a must use case for our project, and it eased out a lot of re-work.

• I really like to see improvement in IDE for UiPath. There is still a lot of space where the user flow could be made more intuitive. 
• Enterprise support for UiPath is still spotty and is not fully capable of solving queries in a single session. They still require some time to get back on the issue. 
• I also have a suggestion: Don't try to overburden your product, with the early release of so much integration, with bugs. Do thorough testing, make sure it is bug-free, make sure there is proper documentation and make sure tech support is up and ready with known issues.

Development of any RPA solution using UiPath is very efficient and flexible. But at the same time, the testing is very difficult. The debugging feature of UiPath is quite difficult to understand, and there is no option that we could go and start from any step, rather, it needs to start from the very first step of the process which would be again a time-consuming factor.

The processes we automated are not only under the financial domain but also non-financial domain too. It proves that RPA is capable of implementing in almost every client. It really helps human to do better jobs rather than doing the same duties daily. It makes life easier. The dashboard that shows in UiPath Orchestrator would really help businesses to calculate their return of investments and all. Again, it would show a brief idea of the number of robots utilized.

I recommend UiPath to others. It doesn't limit your skills in a programming language. Instead, it has a more extensive feature on it. Hence we can utilize those to inject our code, and it is versatile to any programming language even though the technology that UiPath uses is built under .NET.

UiPath overall is a better RPA tool. But when it comes to the testing and debugging part, it's quite difficult. 

Most of the time, the RPA code solved through UiPath is stable. But sometimes UiPath would hang/stick itself.

It can be used to automate large complex solutions.

Excellent customer service/technical support with quick response to our query.

Yes, I was into Blue Prism. I switched to UiPath since the client wants to implement the solution using UiPath.

Initial setup is not difficult. Once we get the license key, the same needs to be provided during the installation.

I didn't implement through the vendor team.

I don't know how to calculate the ROI. But the dashboard within Orchestrator would provide a measure to show the total number of robots and processes.

Compared to other competitive market RPA tools, UiPath costs less, and they have a Community Edition as well.

Yes, at a high level and got impressed with the additional features in UiPath.

UiPath itself providing some activities to write coding and all. I suggest when we do an RPA solution, making use of such kind of activities which would increase the stability of the code.

I'm working in a consulting company as an RPA developer. We have some projects with clients connected with automations. That is my primary case of using this solution daily. 

We help our clients to improve their businesses, reduce costs, for example, hiring new people to automate repetitive work, to be able to run a process when the need arises 24/7. 

The most valuable features for me in UiPath is the ability to use more than one programming language. We can, of course, drag and drop activities, but it's also possible to run our own code/macro. The second thing which I like the most is the recording ability, all steps which we want to automate can be recorded and directly transferred as a sequence into UiPath.

• I think it would be good to add more activities regarding operations on data tables. 
• The product definitely should be improved in the case of throwing more accurate description of exceptions.

Good in my opinion, we have a lot of possibilities, so it's up to us what we decided to use. We can use state machine which works perfectly or in some small processes choose sequence.

Very good, a very well-developed UiPath forum having a lot of helpful guys. The maximum waiting time for a response is around two days.

I use both tools for automation: Blue Prism and UiPath. The current project runs in UiPath.

I have no idea about pricing, cost, and license.

My advice for future UiPath users is to get familiarized with all documents and online courses provided by UiPath because it's very valuable knowledge.

My primary use case is for creating custom-specific products based on the customer's needs. The requirements can be received from the customer on emails and then based on it the order can be created. This reduces time, ensuring no human error and on time delivery. 

The total time taken to enter this in the system is less compared to the manual process which is indeed error-prone. This also removes the process of reviewing the order for correctness as the straight-through processing is enhanced. By making this scale on all the other locations and geographies, lots of time and effort can be saved. This also enhances the reputation of the services and organization. 

In addition to this, the confidence created by the successful implementation is a real eye-opener as the big step is taken with great success.

UiPath has taken automation to a pinnacle of excellence by mixing technology, attention to detail, and keen observation. The way UiPath has revolutionized automation with excellent coverage, user-friendliness is helping companies focus on their core areas. Employees can now focus on real problems than spend time on routine jobs.

Feature-rich options to help easy implementation: It's flexible, scalable, and easy to implement. The time taken to create the bot is less. 

The easy drag-and-drop options make it easy to solve the challenges within a short time frame. Another important aspect is the framework and other useful tools and templates available have that makes it easy to document the audit trail and also standardization.

More support for certification is needed to attract professionals. The certification process could be made more interesting.

Most of the times, my clients use UiPath to automate really repetitive tasks. There are some complex scenarios that we have been seeing, but they are just trying to simplify their way of work through RPA.

Our clients see a quick return of the investment from time, performance, and scope on whatever their task is. This adds value for them.

• The fast development and deployment is what I like about the solution. 
• There is a lot of support from the community. 
• The product is really stable.
• It is easy to use.
• It integrates naturally with environments in most scenarios, which is good from an implementation standpoint.

I would like to see more integration with solutions, like SAP, especially because the biggest companies have a lot of SAP implementations going on. If they would have more packages to support native SAP activities or perform connectivity to some of those SAP clients in transaction codes, it would be awesome.

It is stable.

It integrates with Orchestrator and allows for faster deployment on multiple levels (small to large companies), which is good for scalability. Though, it does depends on the client's infrastructure. 

Take a look into joining the community and most of the forums. They have good recommendations of things that have happened in the past.

The UiPath Academy RPA training is straightforward. We use it for new people joining teams and for training. It's user-friendly, and if you don't have an IT background, it gives you good, explanatory ways to learn the solution and how to deploy it.

Clients usually through PoCs to determine if they need a new solution. They will define a use case that will make sense and add value to their operations. Based on that, they will ask for a PoC. We will work with UiPath directly to define that POC, most of the time, and showcase their flexibility and capabilities.

The initial setup is straightforward. There is a lot of guidance in the configuration and actual setup. It feels like installing Windows. It's simple compared to other solutions which tend to be a bit more complex. I think they are doing a good job.

For deployment and maintenance, small companies use two to three people to do the task. Bigger companies will have a huge team supporting the solutions, which might take up to 25 people to support a 1000 person organization. Organizations usually need developers, an architect of infrastructure, testers, quality personnel, etc.

Traditionally, Automation Anywhere and Blue Prism are the biggest things competing against UiPath. Those are usually what most of the clients lean towards, if they see a cheaper licensing option.

Most of the time, clients choose UiPath because it's easier to deploy and learn within their teams. That's what truly makes sense for them.

The most important criteria for clients when selecting a vendor is usually licensing, but also:

• Flexibility
• Scalability
• Ease of use

These three criteria help a lot when positioning UiPath.

Give it a try, especially for new people joining the RPA community. If you don't try it, you will never learn how to actually do it. That is the good thing about UiPath; it is simple and easy to learn.

It has exceeded my expectations:

• I have used other RPA tools in the past. The user interface is simple and allows people to learn from it faster than other applications. 
• It is stable when you create the bot in the first instance. 
• Its error handling process is easier to create.

UiPath is the go-to tool if you need to automate tasks that can be combined to create an automated process. We provide services to customers using UiPath. They come to us with their needs, be it to improve performance, accuracy, or reduce costs, and we help them by automating processes that, most of the time, consume too much in terms of unnecessary human resources.

We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.

This solution is especially efficient if the process being automated involves legacy applications that do not and can not be automated using APIs.

UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs. 

One scenario where it is not great is on remote desktop automation, where applications are not directly accessible. It does, however, have some features to facilitate this kind of automation and definitely stands out from the competition because of things like that.

I have used UiPath for the last nine months.

The product is very stable and no weird behaviours should be expected.

This solution is extremely scalable. It has a cloud platform to manage the workforce and can work with parallelism.

The support team responds fast and seem to be interested in solving problems.

I have used Kryon.

The initial setup is not really complex.

We implemented UiPath through a vendor and they seemed to be experts.

Our ROI varies from project to project.

There are different licensing options and you should study which one better suits your company's needs.

We did not evaluate other options because we work with the tools that our customers buy and we do not get a say in what they acquire.

There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.

The primary use case of this solution is to automate the repetitive tasks in the workplace. UiPath is connected to the Orchestrator to centrally manage the robots. Mobile Orchestrator is what we use to control the robots using Android and iPhone mobiles.

UiPath has saved us many FTEs. 24x7 working robots have helped us in saving a lot of time and have reduced human mistakes. Robots take care of tedious and repetitive tasks, where humans concentrate on critical decision making.

We can run and stop the robots at any time using the mobile orchestrator, which has helped us while we were on the go.

We can develop own activities using Visual Studio and integrate them into the UiPath Studio.

We have found the following features valuable:

1. UiPath Studio for developing robots.
   
2. Orchestrator is used to centrally control the robots and view the visual statistics for each one.
3. UiPath Academy provides free courses to learn the solution.
4. The UiPath Community Edition is a free version of Studio that helps everyone to learn and practice with the tool.
5. UiPath Connect & Go offers custom activities developed by people around the globe.

The aspects that we feel can be improved are:

1. Sometimes the tool is not stable with the selectors that are used to identify the different windows within the Windows operating system.
2. Backward compatibility is missing. After upgrading to the new version, some activities won't work.
3. It would be nice to have this tool support other operating systems too.
4. C# is missing and it currently supports only VB.Net. We would like to see C# support in the next release.

We have been using the UiPath tool for more than three years.