UiPath Reviews

Gone are the days when you have to deploy 100s of people for repeated tasks. We regularly update invoices of different channels and merchants to our workflow. Capturing each invoice requires some human attention. There are chances of using OCR or text-based extraction of invoices. We easily automate each type of invoice extraction to our spreadsheet. This reduces one hour (max 1.5 hr) of 100 employees in our organization.

Majorly replacing all the remote freelancers who were doing the copy-paste work for us to fetch invoices at low pay; they are now set free. We do not hire them, rather our UiPath robot does that, thus reducing the cost.

The best part of UiPath is you do not need to check anything manually. Whatever error comes, the robot automatically gets stopped rather than infiltrating absurd values in the next process.

We have deployed the technology for six months. We are facing a major challenge in front of us. The invoice automation can only be done when the invoices are on the website. Usually, we fetch invoices from partner websites as PDF. Thus we are doing extra work of converting the pdf to RPA readable file. If we had dedicated channel of PDFs then it would have worked but it is not like that. 

We are a financial shared services office; we have been using UiPath in our daily process. This is the most useful tool.

This has helped us to automate most of the jobs. Even if it has more control and manual works, this works well.

• The recording features, basic Citrix, OCR, and desktop recording which gives good results
• OCR is at its best.

I'm from Chennai, and here I couldn't see any classroom training or academy which offers the classroom course.

• Invoice processing
• Claims processing
• Vendor onboarding
• Product fitment analysis
• Database monitoring
• Interaction with FTP and analyzing XML files
• Underwriter quote submissions
• Automating reconciliation of reports.

Ease of implementation.

Extensible framework assists in plugging in required components from existing scripts, and in implementing intelligent automation utilizing the best in class machine learning algorithms.

The framework provided has good recovery mechanism and exception handling capabilities built in. It can be customized based on the requirements and provides an easier start for implementation and to showcase in a presentable manner.

• Excel automation: It has activities related to most of the functionalities in Excel and makes life easier for anyone who spends a significant amount of time in Excel for analysis and reporting.
• PDF automation: It performs well in reading native PDF documents.
• Email automation: It integrates well with IMAP, SMTP, and POP3 apart from supporting Outlook and Exchange which are used extensively in large corporations.
• Web automation: The use of UiExplorer in extracting the properties of web elements and easy modification to improve the re-usability of workflows.
• Windows automation: It works well with Windows-based apps for updating information received in Excel spreadsheets and to capture the information and reports generated in the apps.
• Mobile app support to monitor bot health and status of the workflows.
• OCR integration works well with third-party engines.

• The core product is yet to include machine learning capabilities. 
• Focus on solving domain-specific high volume use cases to target the major pain points in each vertical.
• Simplify the knowledge requirements on .NET Framework for implementing complex automations.
• Including additional visualizations on the reporting side would help. 

A user receives data from an Excel file and then enters the data in the internal website/tool to calculate the price. So we automize this process using UiPath.

First, it reduces the typo mistakes; we are certainly sure that the data entered into the system are correct. Secondly, it saves a lot of time. Users don't need to type in data anymore and spend their time analyzing the process. Thirdly, our colleagues don't need to do much of the "monkey work" — typing. They just spend time controlling the results of the bots.

The training platform of UiPath is very good. It helps the business user without prior experience in programming to automize the process by themselves. This is a good approach because they are the ones with a great overview of the process and know how to control the quality of the results as well as foresee what the potential issues could be.

Also, it can work on everything. UiPath is like a VBA for Excel but can work on all applications (MS Office, SAP, web browser, etc.). So the potential for automation is nearly limitless.

• Compatibility with old systems and Java Script-based websites could be improved: During my project, I sometimes encounter issues when Uipath runs too fast while our old internal website (which was written in Java Script, I believe) is running slowly and we need to handle this type of error. Besides, some function of Uipath "Select item from list" does not work with our website (not compatible).
• More practical projects to be included in the training of UiPath Academy would help the business users to get used to executing the real projects (e.g. technical issues: why do we have to write the script this way, what errors usually occurred? and also project management - setting up timeline for the project, etc.)

This solution is used widely in different areas: from accounting to product order processes. 
I solve different business problems, like processing orders, collecting information, etc. There are many benefits: It's easy to use, exception handling is easy to handle, and flowcharts can be implemented directly.

UiPath has improved our organization by its ease of use, practical solutions to complex problems, and flexible working environment.

I found flowcharts most useful in UiPath. It is the best feature in UiPath, and you can easily create even complicated workflows with just a couple of clicks and dropping built-in activities without coding. You can also implement a state machine; which is also a great feature. Passing through states makes it much easier to design the main part of your process.

What I really don't like is some bugs in UiPath appearing from nowhere. In the new version, I see most of them, like when you are trying to change your variable name, it gives a very long error, etc. But still, there is one area not fixed: importing Outlook templates. 

I had an issue with implementing ".oft" files reading with "Microsoft.Office.Interop.Outlook" library. It was a real disaster; I couldn't define anything. I spent quite a lot of time implementing it, and I reached the conclusion that it is very close to impossible to use. They should direct activity for outlook messages and "oft" files. Except for that, UiPath is a great tool for automation. Also, debugging is not very convenient. It is hard to debug with UiPath if you are running a very big process.

It's really easy to learn. We have been able to automate some of the tasks we do here in the company. We can replace human workers doing labor-intensive repetitive tasks, and focus them on other more difficult ones — no need to spend money on training new people, hiring, etc. Just as we built the bot, it will do it all on its own.

Our company is focusing on the healthcare industry. We billed forms to the insurance companies, and we have to receive the payments and update their respective patient. We work with denials, exceptions, explanations of benefits. We also get information that needs to be updated in the system. Sadly, all this is inside a "Citrix environment," so we are a little slow at the time of developing our bots. But we know that this will bring great benefits to our company in the near future.

• UiPath has been of great help when planning on reducing cost in our production.
• Improvement in quality, as the bot is more accurate
• No need to spend money on training new people, hiring, etc.

The abrupt updates have been an issue for me at the time of developing my bots. I've been getting errors every time an update is made, slowing my developments and automation. It will be good if they could start sending an email to the users letting them know about future coming updates so they can be prepared.

Also, having up-to-date training material would be really awesome, we have found that some documents inside the Academy are pretty old (maybe 2 yrs already?) So it would be awesome if they could have those up to date.

Setting Uipath is really easy and they have a LOT of training information in their Academy, so no way you will get lost

Pricing, a little bit expensive but it will be worth it at the end, as you will ended up reducing human for the bots

The other options we looked at were Automation Anywhere and Blue Prism. But comparing pricing, ease of used, and training Materials we believed that Uipath was our best option.

As our company's grown, we've used UiPath to automate our app end function, timesheets, invoicing, and expenses processes.

We also see with our clients that they are able to reduce headcount based on the fact that people are no longer having to do mundane tasks. We do work into claims,law companies, and document management companies. These types of organizations really see the benefit through RPA and UiPath.

I would say the most valuable features of UiPath are the scalability and the stability of the product as well as the ease of use and rapid deployment. It's easy to learn. It's easy to get return on investment when using UiPath.

We tend to see that clients tend to deploy a blend of both attended and unattended bots. This tends to balance out because the unattended bots are the ones that augment existing processes and cherry pick out parts that a human still sits doing, whereas unattended bots are probably the more valuable in terms of removing the human element altogether.

One of the major things that we've been looking forward to is around project dependencies. Previously, it's not been possible within a product to take a reusable element and deploy it as a live based piece of content, but that's now been chipped within the product. So, we're extremely excited about seeing that in there because, from our point of view where we've got many clients, that re-usability of our own intellectual property across them is going to really see some benefits for us.

We find the support absolutely superb. We've had excellent responses whenever we'd had issues, either technical or around licensing. We tend to get a response within two hours, which is exceptional in the IT industry. Sometimes with other companies we've dealt with, we might not get a response for two weeks. So, they certainly rank extremely highly when it comes to support.

It's extremely straightforward. Complexity around set up tends to come when implementing the orchestrated product and deploying live robot stakes, managing those, but again, I wouldn't describe it as a complex activity whatsoever. In terms of setting up and actually developing, that takes a matter of minutes.

From our own internal point of view, I wouldn't say we have hard and fast ROI incentive cash because it's simply free to power up and resource to doing more interesting things. I would say that once we had implemented UiPath, we saw the return in a non-tangible sense within a month. I would say it's eliminating human errors probably by about 60%.

I would say in terms of our internal organization, it's probably reduced the amount of time spent doing admin activities from a person's point of view by about 50%.

I would rate the product nine out of ten. The rapid deployment and the scalability are huge features. The only reason I wouldn't give it a ten is because when it comes to bugs in the product, we don't necessarily get fixes  until the next release. So, there's not always a maintenance fix release.

We're doing a pilot. It's something that we trying to use to obtain more sales automatically. It's about selling tickets, and we're building the capability to do that more quickly and reduce costs.

We seen have operational cost reductions. We have improved our efficiency and capabilities. So, there are a lot of benefits.

It has met our expectations.

UiPath Orchestrator is a tool which allows to us to orchestrate all the commands, like a manager and their employees. We can do a lot of processes, not just in one department. It has flexibility, where you can do a process then to move to another process when there is nothing to do. With one robot, you can program it to do many processes.

The programming seems easy.

We are still testing stability, but it seems okay.

It provides a lot of scalability, because we can do a lot of things with it.

The customer support is not that good. You have to send a ticket, and there is no one to call and talk to. When you are talking about operations, it has to be live. Otherwise, you lose money. I would change this a little bit. I think there's an opportunity to improve.

I'm using the UiPath Academy right now. I'm trying to understand and learn, and it is good, which I like.

We had a lot of manual tasks inside the company. People were doing things manually, then they would try to do those tasks faster, which was sort of impossible. With a robot, we automate those tasks 24/7.

When you take the training, it seems complicated, but it's not. You do have to prepare in terms of knowledge. 

We are building it right now, but I will probably have three or four developers on my team.

We saw ROI in 15 days.

I would rate its performance benefits as an eight out of 10.

We also considered Blue Prism.

We went with UiPath because they have a lot of experience in the market. People really trust them. There are also a lot of use cases of success.

Check the use cases, like cases of successes that they had with other companies first. It can be useful for them in making a choice.

Most important criteria when selecting a vendor:

• Product stability
• It can't be complicated.