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Co-Founder at a tech consulting company
Video Review
Consultant
In terms of our internal organization, it's reduced the amount of time spent doing admin activities by 50%
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How has it helped my organization?

As our company's grown, we've used UiPath to automate our app end function, timesheets, invoicing, and expenses processes.

We also see with our clients that they are able to reduce headcount based on the fact that people are no longer having to do mundane tasks. We do work into claims,law companies, and document management companies. These types of organizations really see the benefit through RPA and UiPath.

What is most valuable?

I would say the most valuable features of UiPath are the scalability and the stability of the product as well as the ease of use and rapid deployment. It's easy to learn. It's easy to get return on investment when using UiPath.

We tend to see that clients tend to deploy a blend of both attended and unattended bots. This tends to balance out because the unattended bots are the ones that augment existing processes and cherry pick out parts that a human still sits doing, whereas unattended bots are probably the more valuable in terms of removing the human element altogether.

What needs improvement?

One of the major things that we've been looking forward to is around project dependencies. Previously, it's not been possible within a product to take a reusable element and deploy it as a live based piece of content, but that's now been chipped within the product. So, we're extremely excited about seeing that in there because, from our point of view where we've got many clients, that re-usability of our own intellectual property across them is going to really see some benefits for us.

How are customer service and support?

We find the support absolutely superb. We've had excellent responses whenever we'd had issues, either technical or around licensing. We tend to get a response within two hours, which is exceptional in the IT industry. Sometimes with other companies we've dealt with, we might not get a response for two weeks. So, they certainly rank extremely highly when it comes to support.

Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,564 professionals have used our research since 2012.

How was the initial setup?

It's extremely straightforward. Complexity around set up tends to come when implementing the orchestrated product and deploying live robot stakes, managing those, but again, I wouldn't describe it as a complex activity whatsoever. In terms of setting up and actually developing, that takes a matter of minutes.

What was our ROI?

From our own internal point of view, I wouldn't say we have hard and fast ROI incentive cash because it's simply free to power up and resource to doing more interesting things. I would say that once we had implemented UiPath, we saw the return in a non-tangible sense within a month. I would say it's eliminating human errors probably by about 60%.

I would say in terms of our internal organization, it's probably reduced the amount of time spent doing admin activities from a person's point of view by about 50%.

What other advice do I have?

I would rate the product nine out of ten. The rapid deployment and the scalability are huge features. The only reason I wouldn't give it a ten is because when it comes to bugs in the product, we don't necessarily get fixes  until the next release. So, there's not always a maintenance fix release.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

PeerSpot user
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    Process Excellence Leader at a leisure / travel company
    Real User
    We seen have operational cost reductions. We have improved our efficiency and capabilities.
    Pros and Cons
    • "We seen have operational cost reductions. We have improved our efficiency and capabilities."
    • "The customer support is not that good. You have to send a ticket, and there is no one to call and talk to. When you are talking about operations, it has to be live. Otherwise, you lose money. I would change this a little bit. I think there's an opportunity to improve."

    What is our primary use case?

    We're doing a pilot. It's something that we trying to use to obtain more sales automatically. It's about selling tickets, and we're building the capability to do that more quickly and reduce costs.

    How has it helped my organization?

    We seen have operational cost reductions. We have improved our efficiency and capabilities. So, there are a lot of benefits.

    It has met our expectations.

    What is most valuable?

    UiPath Orchestrator is a tool which allows to us to orchestrate all the commands, like a manager and their employees. We can do a lot of processes, not just in one department. It has flexibility, where you can do a process then to move to another process when there is nothing to do. With one robot, you can program it to do many processes.

    The programming seems easy.

    For how long have I used the solution?

    Trial/evaluations only.

    What do I think about the stability of the solution?

    We are still testing stability, but it seems okay.

    What do I think about the scalability of the solution?

    It provides a lot of scalability, because we can do a lot of things with it.

    How are customer service and technical support?

    The customer support is not that good. You have to send a ticket, and there is no one to call and talk to. When you are talking about operations, it has to be live. Otherwise, you lose money. I would change this a little bit. I think there's an opportunity to improve.

    I'm using the UiPath Academy right now. I'm trying to understand and learn, and it is good, which I like.

    Which solution did I use previously and why did I switch?

    We had a lot of manual tasks inside the company. People were doing things manually, then they would try to do those tasks faster, which was sort of impossible. With a robot, we automate those tasks 24/7.

    How was the initial setup?

    When you take the training, it seems complicated, but it's not. You do have to prepare in terms of knowledge. 

    We are building it right now, but I will probably have three or four developers on my team.

    What was our ROI?

    We saw ROI in 15 days.

    I would rate its performance benefits as an eight out of 10.

    Which other solutions did I evaluate?

    We also considered Blue Prism.

    We went with UiPath because they have a lot of experience in the market. People really trust them. There are also a lot of use cases of success.

    What other advice do I have?

    Check the use cases, like cases of successes that they had with other companies first. It can be useful for them in making a choice.

    Most important criteria when selecting a vendor:

    • Product stability
    • It can't be complicated.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.

    PeerSpot user
    Rich text editor
      Buyer's Guide
      UiPath
      March 2025
      Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
      845,564 professionals have used our research since 2012.
      reviewer2237610 - PeerSpot reviewer
      Consultant and Founder at a tech vendor with 11-50 employees
      Consultant
      Top 20
      Supports various interfaces, and reduces human error, but automating is not as easy as it seems
      Pros and Cons
      • "UiPath's support for various types of interfaces is the most valuable feature as it aids in automating the end-user systems we want to streamline."
      • "I would like to have the ability to make changes at different stages of the development process without having to start from the beginning each time."

      What is our primary use case?

      We use UiPath for automation.

      As a consultant, we have been involved in many client projects and deployed UiPath using a hybrid model.

      How has it helped my organization?

      UiPath enables us to implement end-to-end automation.

      UiPath's User Community is good.

      UiPath helped us reduce our on-premises footprint.

      UiPath helped us reduce human error.

      What is most valuable?

      UiPath's support for various types of interfaces is the most valuable feature as it aids in automating the end-user systems we want to streamline.

      What needs improvement?

      I would like to have the ability to make changes at different stages of the development process without having to start from the beginning each time.

      Automating with UiPath is not as easy as it appears in the advertisements.

      For how long have I used the solution?

      I have been using UiPath for seven years.

      What do I think about the stability of the solution?

      UiPath is stable, but not 100 percent reliable. I would rate its stability an eight out of ten. If we need to restart the project, open the file again, or close down the program and open something else, UiPath does not behave consistently every time.

      What do I think about the scalability of the solution?

      UiPath is highly scalable.

      How was the initial setup?

      The initial setup is straightforward. The deployment takes around one month.

      What other advice do I have?

      I give UiPath a seven out of ten.

      Maintenance is required. We need to make changes to the code due to updates in the systems on which the automation is running. There are updates in the IT environments, such as operating systems, and also in the UI part. The newer features in UiPath bring new updates, and its components necessitate modifications to the code.

      Which deployment model are you using for this solution?

      Hybrid Cloud
      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

      PeerSpot user
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        reviewer1695084 - PeerSpot reviewer
        VP - Information Technology at a financial services firm with 201-500 employees
        Real User
        Users can do more tasks that should have been done all along but weren't getting done
        Pros and Cons
        • "We see time savings for our users in the sense that they now can do more tasks that should have been done all along but weren't getting done. That's more where the gains have been this far."
        • "The API integrations need improvement. They should build a better framework for the ability to integrate with other external APIs."

        What is our primary use case?

        We're still building up the program, but right now our primary use case is for report review. We're looking to branch that out more.

        It's reviewing reports. I worked for a bank and there are reports of transactions from the previous day. UiPath was looking for anomalies for fraud and things like that.

        How has it helped my organization?

        It's still very early on but we have caught a few instances of fraud that we would not have if we weren't using UiPath. 

        UiPath has reduced human error. We're very early, so it's not a big impact, but we did find a few instances of fraud that we would not have found without it. 

        We see time savings for our users in the sense that they now can do more tasks that should have been done all along but weren't getting done. That's more where the gains have been this far.

        What is most valuable?

        I like the whole ecosystem. They're not just looking at the automation tool, they're looking at automation from end to end. 

        It's pretty easy to build automations. I have a coding background so it's not particularly challenging for me to use Studio, but for a person who does not have that coding background, I think that the Visual Builder guides you through the process pretty easy.

        UiPath Academy is a good training program for people without that coding background. It's good to get them into the mindset of how exactly flows works of automation.

        The Academy offers us familiarization with Studio and how it functions.

        What needs improvement?

        The API integrations need improvement. They should build a better framework for the ability to integrate with other external APIs.

        For how long have I used the solution?

        I have been using UiPath for less than a year. 

        What do I think about the stability of the solution?

        I would rate the stability an eight out of ten. 

        It's pretty straightforward. It either runs or it doesn't. Occasionally it does crash and we've had to restart services and whatnot to get it going again.

        What do I think about the scalability of the solution?

        We haven't been using it enough to see how it can scale. 

        There are two ITs who use it in my company.

        We have plans to increase usage. 

        We don't really see our staff as being good candidates for citizen development. There are a few that could, but we do plan to expand out into other departments as far as gathering ideas and implementing processes for other departments.

        How are customer service and support?

        Their support is pretty average. It's not good or bad. It's off-shored. There are always difficulties with cultural differences and language barriers. They know what they're doing but sometimes it takes a while going around in circles to get the question that you're asking across. That's pretty normal. Most companies are the same way. I would say all companies have huge room for improvement there.

        How was the initial setup?

        The initial setup was pretty straightforward. It was easy. The installation instructions walk you through the process. We didn't run into any problems. It took less than a week. 

        Which other solutions did I evaluate?

        We also looked at AntWorks and Blue Prism. We went with UiPath because of the maturity of the product that seemed far more mature than its competitors. The product seemed more thought out.

        What other advice do I have?

        Based on our experiences, I would say you have to have employees that are dedicated to doing this. This can't be done as a side project.

        I would rate UiPath a nine out of ten. Nothing is completely perfect. The stability of it could use a little bit of improvement. The support is not great. UiPath is very good, but no one is perfect.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.

        PeerSpot user
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          BalkishanSingh - PeerSpot reviewer
          RPA Developer at Finesse
          Real User
          Constantly updated, and the activities available in Studio are enough to automate all types of tasks
          Pros and Cons
          • "There are a number of activities available in the UiPath Studio, which are enough to automate all types of tasks."
          • "There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button."

          What is our primary use case?

          I have been using UiPath in the healthcare area and right now, I am developing a healthcare project. I have also used it in retail projects and we have automated entire retail systems for vendors and customers. This has given them more reliable action and product services that are beneficial for both the organization and the user.

          How has it helped my organization?

          UiPath helps us in the execution of processes that need to be done repetitively, like data entry or content migration. It is fast, affordable, efficient, and easy to use.

          Healthcare is also an important project that we have running. It saves time for patient eligibility. 

          What is most valuable?

          The most valuable features of UiPath are its activities. There are a number of activities available in the UiPath Studio, which are enough to automate all types of tasks.  Since UiPath is new in the market, it is constantly being updated every day, and new features are being added accordingly to the user requirements. 

          What needs improvement?

          I would like to see the computer vision activity updated.

          There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button. Right now, this feature is not available in such conditions.

          The OCR should be made faster to save more time.

          If I am buying production licenses from UiPath it should provide at least two or three nonproduction licenses for further use.

          The Studio should be made interactive like Orchestrator.

          The debug option in Studio is not working on breakpoints, which is an issue that I have already highlighted in the forum.

          For how long have I used the solution?

          I have been using the UiPath and its services for the past year. 

          What do I think about the stability of the solution?

          I would rate the stability of this solution and eight out of ten.

          What do I think about the scalability of the solution?

          With respect to scalability, I would rate it at seven or eight out of ten.

          How are customer service and technical support?

          I would rate the UiPath technical support a ten out of ten.

          Which solution did I use previously and why did I switch?

          Prior to using UiPath, we used both Automation Anywhere and Blue Prism. We have found UiPath to be more reliable, easier to use, more stable, and 100% accurate while performing actions on any element or running automation anytime.

          How was the initial setup?

          The initial setup was straightforward.

          What about the implementation team?

          We implemented this solution with our in-house team.

          What was our ROI?

          ROI for automation depends on the projects, timing, scope, and reliability.

          Which deployment model are you using for this solution?

          On-premises

          If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

          Other
          Disclosure: My company has a business relationship with this vendor other than being a customer: My company has a tie-up with UiPath. We basically collaborated with UiPath and use the services of UiPath.

          PeerSpot user
          Rich text editor
            IT Consultant at a financial services firm with 1,001-5,000 employees
            Consultant
            The product is easy to set up, but harder to make function
            Pros and Cons
            • "It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things."
            • "I would like better stability and possibly some tools to determine why robots are failing."

            What is our primary use case?

            The handling of different types of insurance tasks.

            How has it helped my organization?

            It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things. 

            We are currently using automation technology at a small level, as we just got started with UiPath and its technology. 

            What is most valuable?

            Its ability to remove manual tasks.

            What needs improvement?

            I would like better stability and possibly some tools to determine why robots are failing.

            What do I think about the stability of the solution?

            The stability is not great. UiPath is okay, but when it interacts with our programs, it often fails. It is difficult to determine why it fails. We are utilizing a lot of time trying to figure out why it is unstable.

            The implementation time was very long due to instability.

            What do I think about the scalability of the solution?

            The scalability is good.

            How are customer service and technical support?

            The customer support was slow at the start. After a while, they come up to speed, then everything was okay.

            How was the initial setup?

            The initial setup was easy because it was logical, but afterwards, it was harder to make UiPath function. While it is simple to set up and get started on. To make it stable, that takes a lot of hard work.

            We use it in Citrix. The implementation was easy. We just installed on some VM servers.

            Which other solutions did I evaluate?

            We did try Blue Prism in another part of the organization, while using UiPath in our part of the organization. We decided to stay with just UiPath.

            Since it was two different parts of the company, so you can't compare the decision. It was a decision made by management.

            What other advice do I have?

            Because we are spending so much time on debugging, it has not saved us time yet.

            We just use Unattended Robots, not Attended Robots.

            I am not using the UiPath Academy because I do not put in the robots. I make sure that they run in the background. I do know some of my colleagues are looking at using the Academy, but they have to find time for it.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.

            PeerSpot user
            Rich text editor
              Real User
              Version control like SVN and TFS is available in the latest versions

              What is our primary use case?

              Using UiPath, we are currently solving tax calculation, mortgage calculation, etc. We have realized that UiPath doesn't actually require you to use code to develop workflows. These can be created by using simple drag-and-drop activities. This is helpful almost everywhere. Their community edition being free helps a lot.

              How has it helped my organization?

              We have been using UiPath for quite some time now, and I have a lot of positive remarks. UiPath is a tool which can be learned easily by anyone and everyone. UiPath itself provides videos and assessments for you to watch and learn accordingly. These things are available for free and certifications provided are freely available also. This tool will be useful when you need to automate a complex business process, and since UiPath has an immense amount of activities, this is very possible. Regular updates are pushed, and the notes are released as well on the community forum.

              What is most valuable?

              • Easy use of activities and flowcharts
              • REFramework for error handling
              • Different types of platforms to create a process are available like flowcharts, sequence, transactional, agent process, and REFramework.
              • Depending on the type of the process, we can choose which of the above-mentioned type we can use.
              • Version control like SVN, TFS is available in the latest versions.

              What needs improvement?

              • As compared to other tools in the market, this is a little costly.
              • Sometimes the UiPath Studio hangs while running complex processes.
              • Whatever flows I develop using previous versions, it becomes a little difficult to open the same in latest versions. We need to update all the package which was used earlier.

              For how long have I used the solution?

              Less than one year.

              What do I think about the stability of the solution?

              End-to-end support provided.

              What do I think about the scalability of the solution?

              Totally impressed.

              How are customer service and technical support?

              Totally satisfied with the 24/7 support.

              Which solution did I use previously and why did I switch?

              Yes, Automation Anywhere. But it was very costly, and support wasn't provided as much as required.

              How was the initial setup?

              Totally straight and guided setup.

              What about the implementation team?

              In-house.

              What was our ROI?

              Process automation with regard to beeline automation and VPN client authentication process automation.

              What's my experience with pricing, setup cost, and licensing?

              • Good tool, it's extremely easy to use since it has just a drag-and-drop functionality.
              • Setup and installation are very easy.
              • Good for beginners since the community version is easily available.

              Which other solutions did I evaluate?

              Nope.

              What other advice do I have?

              • UiPath is easy to learn. They have the UiPath Academy (online courses) which is easy to follow, and it helps to learn how to use the platform and what an RPA is.
              • There is an official forum too! So if you have any doubt, there will always be someone to help you to solve it.
              Disclosure: I am a real user, and this review is based on my own experience and opinions.

              PeerSpot user
              Rich text editor
                reviewer1035324 - PeerSpot reviewer
                Risk Advisory - Staff at a financial services firm with 10,001+ employees
                Real User
                The training has been the most valuable to me

                What is our primary use case?

                We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

                How has it helped my organization?

                UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing. 

                What is most valuable?

                The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

                What needs improvement?

                UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.

                For how long have I used the solution?

                Less than one year.
                Disclosure: I am a real user, and this review is based on my own experience and opinions.

                PeerSpot user
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                  Buyer's Guide
                  Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
                  Updated: March 2025
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                  Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.