Try our new research platform with insights from 80,000+ expert users
reviewer2237610 - PeerSpot reviewer
Consultant and Founder at a tech vendor with 11-50 employees
Consultant
Top 20
Supports various interfaces, and reduces human error, but automating is not as easy as it seems
Pros and Cons
  • "UiPath's support for various types of interfaces is the most valuable feature as it aids in automating the end-user systems we want to streamline."
  • "I would like to have the ability to make changes at different stages of the development process without having to start from the beginning each time."

What is our primary use case?

We use UiPath for automation.

As a consultant, we have been involved in many client projects and deployed UiPath using a hybrid model.

How has it helped my organization?

UiPath enables us to implement end-to-end automation.

UiPath's User Community is good.

UiPath helped us reduce our on-premises footprint.

UiPath helped us reduce human error.

What is most valuable?

UiPath's support for various types of interfaces is the most valuable feature as it aids in automating the end-user systems we want to streamline.

What needs improvement?

I would like to have the ability to make changes at different stages of the development process without having to start from the beginning each time.

Automating with UiPath is not as easy as it appears in the advertisements.

Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

For how long have I used the solution?

I have been using UiPath for seven years.

What do I think about the stability of the solution?

UiPath is stable, but not 100 percent reliable. I would rate its stability an eight out of ten. If we need to restart the project, open the file again, or close down the program and open something else, UiPath does not behave consistently every time.

What do I think about the scalability of the solution?

UiPath is highly scalable.

How was the initial setup?

The initial setup is straightforward. The deployment takes around one month.

What other advice do I have?

I give UiPath a seven out of ten.

Maintenance is required. We need to make changes to the code due to updates in the systems on which the automation is running. There are updates in the IT environments, such as operating systems, and also in the UI part. The newer features in UiPath bring new updates, and its components necessitate modifications to the code.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1695084 - PeerSpot reviewer
VP - Information Technology at a financial services firm with 201-500 employees
Real User
Users can do more tasks that should have been done all along but weren't getting done
Pros and Cons
  • "We see time savings for our users in the sense that they now can do more tasks that should have been done all along but weren't getting done. That's more where the gains have been this far."
  • "The API integrations need improvement. They should build a better framework for the ability to integrate with other external APIs."

What is our primary use case?

We're still building up the program, but right now our primary use case is for report review. We're looking to branch that out more.

It's reviewing reports. I worked for a bank and there are reports of transactions from the previous day. UiPath was looking for anomalies for fraud and things like that.

How has it helped my organization?

It's still very early on but we have caught a few instances of fraud that we would not have if we weren't using UiPath. 

UiPath has reduced human error. We're very early, so it's not a big impact, but we did find a few instances of fraud that we would not have found without it. 

We see time savings for our users in the sense that they now can do more tasks that should have been done all along but weren't getting done. That's more where the gains have been this far.

What is most valuable?

I like the whole ecosystem. They're not just looking at the automation tool, they're looking at automation from end to end. 

It's pretty easy to build automations. I have a coding background so it's not particularly challenging for me to use Studio, but for a person who does not have that coding background, I think that the Visual Builder guides you through the process pretty easy.

UiPath Academy is a good training program for people without that coding background. It's good to get them into the mindset of how exactly flows works of automation.

The Academy offers us familiarization with Studio and how it functions.

What needs improvement?

The API integrations need improvement. They should build a better framework for the ability to integrate with other external APIs.

For how long have I used the solution?

I have been using UiPath for less than a year. 

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. 

It's pretty straightforward. It either runs or it doesn't. Occasionally it does crash and we've had to restart services and whatnot to get it going again.

What do I think about the scalability of the solution?

We haven't been using it enough to see how it can scale. 

There are two ITs who use it in my company.

We have plans to increase usage. 

We don't really see our staff as being good candidates for citizen development. There are a few that could, but we do plan to expand out into other departments as far as gathering ideas and implementing processes for other departments.

How are customer service and support?

Their support is pretty average. It's not good or bad. It's off-shored. There are always difficulties with cultural differences and language barriers. They know what they're doing but sometimes it takes a while going around in circles to get the question that you're asking across. That's pretty normal. Most companies are the same way. I would say all companies have huge room for improvement there.

How was the initial setup?

The initial setup was pretty straightforward. It was easy. The installation instructions walk you through the process. We didn't run into any problems. It took less than a week. 

Which other solutions did I evaluate?

We also looked at AntWorks and Blue Prism. We went with UiPath because of the maturity of the product that seemed far more mature than its competitors. The product seemed more thought out.

What other advice do I have?

Based on our experiences, I would say you have to have employees that are dedicated to doing this. This can't be done as a side project.

I would rate UiPath a nine out of ten. Nothing is completely perfect. The stability of it could use a little bit of improvement. The support is not great. UiPath is very good, but no one is perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
BalkishanSingh - PeerSpot reviewer
RPA Developer at Finesse
Real User
Constantly updated, and the activities available in Studio are enough to automate all types of tasks
Pros and Cons
  • "There are a number of activities available in the UiPath Studio, which are enough to automate all types of tasks."
  • "There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button."

What is our primary use case?

I have been using UiPath in the healthcare area and right now, I am developing a healthcare project. I have also used it in retail projects and we have automated entire retail systems for vendors and customers. This has given them more reliable action and product services that are beneficial for both the organization and the user.

How has it helped my organization?

UiPath helps us in the execution of processes that need to be done repetitively, like data entry or content migration. It is fast, affordable, efficient, and easy to use.

Healthcare is also an important project that we have running. It saves time for patient eligibility. 

What is most valuable?

The most valuable features of UiPath are its activities. There are a number of activities available in the UiPath Studio, which are enough to automate all types of tasks.  Since UiPath is new in the market, it is constantly being updated every day, and new features are being added accordingly to the user requirements. 

What needs improvement?

I would like to see the computer vision activity updated.

There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button. Right now, this feature is not available in such conditions.

The OCR should be made faster to save more time.

If I am buying production licenses from UiPath it should provide at least two or three nonproduction licenses for further use.

The Studio should be made interactive like Orchestrator.

The debug option in Studio is not working on breakpoints, which is an issue that I have already highlighted in the forum.

For how long have I used the solution?

I have been using the UiPath and its services for the past year. 

What do I think about the stability of the solution?

I would rate the stability of this solution and eight out of ten.

What do I think about the scalability of the solution?

With respect to scalability, I would rate it at seven or eight out of ten.

How are customer service and technical support?

I would rate the UiPath technical support a ten out of ten.

Which solution did I use previously and why did I switch?

Prior to using UiPath, we used both Automation Anywhere and Blue Prism. We have found UiPath to be more reliable, easier to use, more stable, and 100% accurate while performing actions on any element or running automation anytime.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We implemented this solution with our in-house team.

What was our ROI?

ROI for automation depends on the projects, timing, scope, and reliability.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: My company has a tie-up with UiPath. We basically collaborated with UiPath and use the services of UiPath.
PeerSpot user
IT Consultant at a financial services firm with 1,001-5,000 employees
Consultant
The product is easy to set up, but harder to make function
Pros and Cons
  • "It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things."
  • "I would like better stability and possibly some tools to determine why robots are failing."

What is our primary use case?

The handling of different types of insurance tasks.

How has it helped my organization?

It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things. 

We are currently using automation technology at a small level, as we just got started with UiPath and its technology. 

What is most valuable?

Its ability to remove manual tasks.

What needs improvement?

I would like better stability and possibly some tools to determine why robots are failing.

What do I think about the stability of the solution?

The stability is not great. UiPath is okay, but when it interacts with our programs, it often fails. It is difficult to determine why it fails. We are utilizing a lot of time trying to figure out why it is unstable.

The implementation time was very long due to instability.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

The customer support was slow at the start. After a while, they come up to speed, then everything was okay.

How was the initial setup?

The initial setup was easy because it was logical, but afterwards, it was harder to make UiPath function. While it is simple to set up and get started on. To make it stable, that takes a lot of hard work.

We use it in Citrix. The implementation was easy. We just installed on some VM servers.

Which other solutions did I evaluate?

We did try Blue Prism in another part of the organization, while using UiPath in our part of the organization. We decided to stay with just UiPath.

Since it was two different parts of the company, so you can't compare the decision. It was a decision made by management.

What other advice do I have?

Because we are spending so much time on debugging, it has not saved us time yet.

We just use Unattended Robots, not Attended Robots.

I am not using the UiPath Academy because I do not put in the robots. I make sure that they run in the background. I do know some of my colleagues are looking at using the Academy, but they have to find time for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Version control like SVN and TFS is available in the latest versions

What is our primary use case?

Using UiPath, we are currently solving tax calculation, mortgage calculation, etc. We have realized that UiPath doesn't actually require you to use code to develop workflows. These can be created by using simple drag-and-drop activities. This is helpful almost everywhere. Their community edition being free helps a lot.

How has it helped my organization?

We have been using UiPath for quite some time now, and I have a lot of positive remarks. UiPath is a tool which can be learned easily by anyone and everyone. UiPath itself provides videos and assessments for you to watch and learn accordingly. These things are available for free and certifications provided are freely available also. This tool will be useful when you need to automate a complex business process, and since UiPath has an immense amount of activities, this is very possible. Regular updates are pushed, and the notes are released as well on the community forum.

What is most valuable?

  • Easy use of activities and flowcharts
  • REFramework for error handling
  • Different types of platforms to create a process are available like flowcharts, sequence, transactional, agent process, and REFramework.
  • Depending on the type of the process, we can choose which of the above-mentioned type we can use.
  • Version control like SVN, TFS is available in the latest versions.

What needs improvement?

  • As compared to other tools in the market, this is a little costly.
  • Sometimes the UiPath Studio hangs while running complex processes.
  • Whatever flows I develop using previous versions, it becomes a little difficult to open the same in latest versions. We need to update all the package which was used earlier.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

End-to-end support provided.

What do I think about the scalability of the solution?

Totally impressed.

How are customer service and technical support?

Totally satisfied with the 24/7 support.

Which solution did I use previously and why did I switch?

Yes, Automation Anywhere. But it was very costly, and support wasn't provided as much as required.

How was the initial setup?

Totally straight and guided setup.

What about the implementation team?

In-house.

What was our ROI?

Process automation with regard to beeline automation and VPN client authentication process automation.

What's my experience with pricing, setup cost, and licensing?

  • Good tool, it's extremely easy to use since it has just a drag-and-drop functionality.
  • Setup and installation are very easy.
  • Good for beginners since the community version is easily available.

Which other solutions did I evaluate?

Nope.

What other advice do I have?

  • UiPath is easy to learn. They have the UiPath Academy (online courses) which is easy to follow, and it helps to learn how to use the platform and what an RPA is.
  • There is an official forum too! So if you have any doubt, there will always be someone to help you to solve it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1035324 - PeerSpot reviewer
Risk Advisory - Staff at a financial services firm with 10,001+ employees
Real User
The training has been the most valuable to me

What is our primary use case?

We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

How has it helped my organization?

UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing. 

What is most valuable?

The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

What needs improvement?

UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
The cloud deployment option is particularly attractive to some customers for its flexibility and scalability

What is our primary use case?

  • Financial domain
  • Excel automation
  • SAP automation
  • Citrix automation
  • Usage of Orchestrator queues
  • RE framework
  • Automating password resets
  • Security and governance
  • Highly elastic scalability
  • Work queues
  • Rules-based exception handling
  • Large group deployment
  • Rapid development support
  • Centralized repository for version control
  • Execution logs and credentials.

How has it helped my organization?

  • We have a lot of processes to be automated. UiPath helped us to be cost effective and time effective.
  • UiPath provides us with high speed in case of implementation.
  • Implementation speed which helps how fast can you automate
  • Reusability and extensibility which is used to build modular automation and reuse at the workflow level, plus it extends UiPath's functionality via custom activities or various integration.

What is most valuable?

  • Citrix recorder
  • UI Explorer
  • I used to connect using remote desktop and automated it using image automation. 
  • The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages. 

Those customers should determine if the RA provider offers a cloud service that scales automatically. The customer should go beyond that minimum and look for a provider whose architecture provides a proven integration track record with Citrix (including Xen) and other virtualization technologies, enterprise applications such as SAP (GUI and web), Oracle, Siebel, PeopleSoft, Salesforce.com.

What needs improvement?

Sometimes when working with operation leads, it’s hard to get them to focus on the concept, and also believe in the concept. For approval, it should run through all of your company’s major departments, ranging from investor groups to operation floor leads to finance to management. Processes that will be affected by the RPA should all be consulted as well, and all departments should be considered in the RPA implementation process.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is Official Training partner for UIPath
PeerSpot user
reviewer1013520 - PeerSpot reviewer
Works with 10,001+ employees
Real User
You can develop something without being a programmer

What is our primary use case?

Business solutions, not only IT related.

How has it helped my organization?

Improvement on repetitive activities, boring tasks, and error handling reduction.

What is most valuable?

A user interface for developers: You can develop something without being a programmer!

What needs improvement?

Typically, the best improvement of Microsoft tools embedded (as for Excel), and SAP could be very useful (but in 2018.4 there is an improvement on SAP BAPI).

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.