What is our primary use case?
We're still building up the program, but right now our primary use case is for report review. We're looking to branch that out more.
It's reviewing reports. I worked for a bank and there are reports of transactions from the previous day. UiPath was looking for anomalies for fraud and things like that.
How has it helped my organization?
It's still very early on but we have caught a few instances of fraud that we would not have if we weren't using UiPath.
UiPath has reduced human error. We're very early, so it's not a big impact, but we did find a few instances of fraud that we would not have found without it.
We see time savings for our users in the sense that they now can do more tasks that should have been done all along but weren't getting done. That's more where the gains have been this far.
What is most valuable?
I like the whole ecosystem. They're not just looking at the automation tool, they're looking at automation from end to end.
It's pretty easy to build automations. I have a coding background so it's not particularly challenging for me to use Studio, but for a person who does not have that coding background, I think that the Visual Builder guides you through the process pretty easy.
UiPath Academy is a good training program for people without that coding background. It's good to get them into the mindset of how exactly flows works of automation.
The Academy offers us familiarization with Studio and how it functions.
What needs improvement?
The API integrations need improvement. They should build a better framework for the ability to integrate with other external APIs.
For how long have I used the solution?
I have been using UiPath for less than a year.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
It's pretty straightforward. It either runs or it doesn't. Occasionally it does crash and we've had to restart services and whatnot to get it going again.
What do I think about the scalability of the solution?
We haven't been using it enough to see how it can scale.
There are two ITs who use it in my company.
We have plans to increase usage.
We don't really see our staff as being good candidates for citizen development. There are a few that could, but we do plan to expand out into other departments as far as gathering ideas and implementing processes for other departments.
How are customer service and support?
Their support is pretty average. It's not good or bad. It's off-shored. There are always difficulties with cultural differences and language barriers. They know what they're doing but sometimes it takes a while going around in circles to get the question that you're asking across. That's pretty normal. Most companies are the same way. I would say all companies have huge room for improvement there.
How was the initial setup?
The initial setup was pretty straightforward. It was easy. The installation instructions walk you through the process. We didn't run into any problems. It took less than a week.
Which other solutions did I evaluate?
We also looked at AntWorks and Blue Prism. We went with UiPath because of the maturity of the product that seemed far more mature than its competitors. The product seemed more thought out.
What other advice do I have?
Based on our experiences, I would say you have to have employees that are dedicated to doing this. This can't be done as a side project.
I would rate UiPath a nine out of ten. Nothing is completely perfect. The stability of it could use a little bit of improvement. The support is not great. UiPath is very good, but no one is perfect.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.