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reviewer999159 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
Powerful set of activities and features created many opportunities for our company to provide automation solutions for customers

What is our primary use case?

Training with automation use cases including files manipulation, web automation and various desktop applications in the supply chain, HR activities, tax, and financial activities.

How has it helped my organization?

UiPath created many opportunities for our company to provide automation solutions for customers due to its powerful set of activities and features.

What is most valuable?

The Orchestrator and many activities such as those related to web automation and information identification within images (OCR), as well as the possibility of integrating external scripts and libraries within the software.

What needs improvement?

  • Adding a "goto" feature
  • Adding "run from this activity"
  • Logging events/warnings to log files in order to follow the execution
  • Simplify Orchestrator.
Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Enterprise Improvement Manager at Heritage Bank
Real User
Most valuable features are the combination of the free academy and the graphical IDE with a large number of built-in activities

What is our primary use case?

  • Automation of a range of processes (35 at the time of writing).
  • Utilizing UiPath in a banking environment. 

Processes include areas such as payments, financial crimes, HR, and customer service (middle office).

How has it helped my organization?

  • Currently, 10 FTE of work has been moved to robots (nearly 10% of operations).
  • The staff has been retrained from operations into RPA development roles.
  • Improved consistency and cost-effectiveness of those processes.

What is most valuable?

Combination of the free academy and the graphical IDE with a large number of built-in activities. This creates a low bar to entry, allowing technically minded business users to get involved with the initiative.

What needs improvement?

UiPath is experiencing some growing pains in their support at the moment (some of this is due to the rapid progress of the tool, I suspect). From our timezone (GMT+10), support expertise has always been a bit of an inconvenience, with the best staff only coming online after our work hours.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
IT at a energy/utilities company
Real User
Enables us to automate manual tasks across multiple systems
Pros and Cons
  • "The most valuable feature is automating tasks that are highly repetitive, such as Accounts Payable. It is also easy to use."
  • "I would like it to better handle updates from other systems, whether it's SAP or a website. That's the thing that we struggle with. Anytime a system changes, we have to go in and modify the code."

What is our primary use case?

We use it across all functions, but our major groups right now are accounting followed by tax.

How has it helped my organization?

There are man-hour savings. Some of that equals headcount reduction, but we've also been able to redeploy people to more value-add activities. It has met our expectations. We wanted to automate manual tasks and it has successfully done that, across multiple systems. I would rate the performance benefits at nine out of ten.

What is most valuable?

The most valuable feature is automating tasks that are highly repetitive, such as Accounts Payable. It is also easy to use.

What needs improvement?

I would like it to better handle updates from other systems, whether it's SAP or a website. That's the thing that we struggle with. Anytime a system changes, we have to go in and modify the code.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability has been an issue. It has taken about three months for a task to become stable. That was not a huge surprise, but anytime there's an upgrade of a website, things change on a website that we're using as part of the automation task, we have to go in and make those changes to the code.

What do I think about the scalability of the solution?

It's very scalable. That's been a nice feature of the tool.

How is customer service and technical support?

We have not used technical support.

What other advice do I have?

Dive in and get going.

We have used UiPath RPA Academy training and we like it. It gets us about 80 percent of the knowledge that we need, and then we have a group of in-house folks that will teach people who complete a class how our policies and our procedures are rolled into the tool.

It's changing daily but we have about five developers. We have business users who are now being trained to do development. They're actually working on developing their own task now. In just a few months, we'll probably have 15 to 20 developers.

We've been pretty pleased with the product. The lack of stability is our biggest issue. There are external issues that cause that, so we're not surprised by it. We were expecting it, but that's the biggest issue.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Co-Founder at Beta Edge Technology Limited
Real User
Easily pick out process bottlenecks, inefficiencies and areas that can be automated.
Pros and Cons
  • "Transformational processes are well managed, including exceptions, so that adds to the stability. Also, you can scale out from one bot to tens of thousands, so automation is quite easy with UiPath."
  • "It would also be great to have UiPath Insights included in the free Orchestrator. The Insights module is currently only available for paid licenses. It would be great for developers to have it included in the free version, because then we could try it out."

What is our primary use case?

Our primary UiPath use case is reconciling data and getting data from the web and writing to either Excel or our system. The automations are very reliable. 

What is most valuable?

Task Capture is quite a helpful feature because it is easy to design a process flow with it. All you have to do is just capture it and then do the manual process. It then gives you the process flow and the process definition document, PDD, so it saves you a lot of time.

What needs improvement?

The database connectors I found are not fully free and expire after 30 days. That is something I would like looked at for MongoDB specifically. With regards to this, I was working on a project that needed a robot to read data from a MongoDB database. To achieve this, I used the CDATA ODBC driver because I couldn't find a direct Activity to achieve this from Studio. See the link to the CDATA ODBC driver for UiPath here https://www.cdata.com/kb/tech/...

It would also be great to have UiPath Insights included in the free Orchestrator. The Insights module is currently only available for paid licenses. It would be great for developers to have it included in the free version because then we could try it out. 

For how long have I used the solution?

I have been using UiPath since May 2018, and have recently worked with UiPath Process Mining. I am currently not very actively using this tool because the projects I'm on at the moment are using Power Automate. However, I do look at it once in a while.

What do I think about the stability of the solution?

UiPath is quite stable. I have not seen any inconsistencies come up because even exception handling is well set up in case of bad themes. Transformational processes are well managed, including exceptions, so that adds to the stability. Also, you can scale out from one bot to tens of thousands, so automation is quite easy with UiPath.

What do I think about the scalability of the solution?

Very scalable

How was the initial setup?

The initial UiPath setup is straightforward. You just go on the cloud, create an account, and you get the Orchestrator right away. From there, you can download the Studio. So once you build the automation, you just publish it from the Studio and you can run it. It's a very seamless process.

What about the implementation team?

There is no need to hire an external team. You can do everything yourself. Also, the forum is quite busy and active. You can get a lot of helpful material there.

What was our ROI?

I cannot give actual figures, but I have seen a return on investment especially in processing invoices. It used to take us a week to read certain invoices into Excel but now it takes us only a day. So we are saving five Mondays in a week and 30 or 40 a month. 

What's my experience with pricing, setup cost, and licensing?

From what I hear, UiPath's licensing costs are a bit high, but I can't evaluate that information because I haven't actually experienced the cost. We are using a free version at the moment. A good thing about the Community Edition is that they allow you to deploy even as a company as long as revenues are below $5 million I think.

What other advice do I have?

I recommend automating the small processes in the Community Edition. This is the best way to evaluate how scaling would go within your organization. 

It is also important to fully understand what you want to automate. I also recommend trying the Process Mining feature to make sure you are able to pick up areas of automation within the organization's processes before committing to paying for automation. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1251909 - PeerSpot reviewer
Works at a tech services company with 11-50 employees
Real User
Supports Python and .NET code for ease of development, and the community support is good
Pros and Cons
  • "The inbuilt RE Framework makes development easier and fast."
  • "The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool."

What is our primary use case?

I have worked in many industries and domains like healthcare and finance. I have automated web-based applications and Email automation.

Automated an end-to-end process that starts with the user raising a request in BMC Remedy. It handles requests for respective Roles in the GRC System of SAP. This process includes identifying the Request number from the BMC remedy Ticket. The BOT identifies respective control owners for requested roles and requests the controlling owner for their approval. Then BOT performs the Approval/Rejection process accordingly.

How has it helped my organization?

UiPath has improved my organization in many ways. With the help of UiPath, we were able to automate our mundane and repetitive tasks and this has saved us lots of time. Also, it has enhanced our productivity and reduces the error rate. We were able to complete our tasks as per client requirements.

What is most valuable?

Orchestrator is the feature that allows making use of robots for remote location systems. The work queue is the added advantage to maintain the bot data.

The inbuilt RE Framework makes development easier and fast.

UiPath helped me to automate the various complex and mundane processes. You can also run your Python and .NET code in UiPath, which makes the development easy.

The UiPath interface is very user-friendly and also it is easy to learn and use.

There are many online certifications in the UiPath Academy, so it helps the user to become a certified developer and learn everything from the online courses.

Support from the UiPath community is very good.

What needs improvement?

There are some problems with selectors and in PDF extraction so it could be improved a little bit.

There is a bug in UiPath that occurs when the URL of the web page changes. We are unable to scrap the data from that application page.

The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool. Also, debugging is not as expected. A lot of issues occur during debugging.

For how long have I used the solution?

I have been working on UiPath for one and a half years.

What do I think about the stability of the solution?

UiPath is good stability-wise. I have had a great experience with UiPath.

What do I think about the scalability of the solution?

I find that the scalability of this tool is very good.

How are customer service and technical support?

Support from UiPath technical community is very good and the response time, I would like to say, is very prompt.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

I was not involved in the Setup part. I had a team for this but as per my understanding, this tool is easy to setup.

What about the implementation team?

I have implemented this through the in-house team.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

UiPath is a very complete software and allows you to make different robots depending on the system. Its main function is to save time and automate project management, which it does very well. It allows you to remove software and in this way, you will return to Create them but automated so that artificial intelligence (AI) can work correctly. It collaborates with employees.

It is possible to automate, for example, Excel files so that the forms can be filled automatically and not manually.

Overall, I am very happy and I recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1250724 - PeerSpot reviewer
Works at a university with 51-200 employees
Real User
Little knowledge of coding or RPA required to save time and eliminate errors in manual tasks
Pros and Cons
  • "UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop."
  • "They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work."

What is our primary use case?

I am using UiPath RPA for my ERP entry where I update hundreds of data elements within minutes by RPA robots. UiPath gives you the degree of freedom in these robots to work according to your requirements. It is very easy to use even without coding knowledge, and it can be implemented with little knowledge of RPA.

How has it helped my organization?

In my organisation, we have 5000 students and 350 professors. To update their profile regularly, we need between five and eight people spending lots of time and after many reviews, there are always typing mistakes. Now with UiPath robots, we can complete this task within hours and without error.

What is most valuable?

UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop. We can run these robots without installing them in our system, using the cloud-based system instead.

The attended robot that works in conjunction with an operator is very valuable. 

What needs improvement?

They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work.

The OCR functions need to be improved.

For how long have I used the solution?

We have been using UiPath for one year.

Which solution did I use previously and why did I switch?

UiPath is my first RPA experience.

How was the initial setup?

The initial setup is very easy to use and install.

What's my experience with pricing, setup cost, and licensing?

The best thing is that the UiPath Software is available as a Community Edition that is free and sufficient for personal use or small business.

Which other solutions did I evaluate?

I did not personally evaluable other RPA options. I heard only about UiPath because my company assigned me to learn UiPath RPA.

What other advice do I have?

I have been using UiPath for more than a year and find it very comfortable to use.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Client Account Manager at a tech services company with 10,001+ employees
Real User
A user-friendly solution that improves process efficiency and reduces human error
Pros and Cons
  • "This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment."
  • "Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such."

What is our primary use case?

We use UiPath for process efficiency and task automation. Our primary use case is process automation and avoidance of manual tasks and activities, reducing human errors and leaving resources to think on tactical and strategical matters rather than executing non-value-added activities.

How has it helped my organization?

The key value lever that UiPath addresses is process efficiency. We are now able to focus on tactical/strategic activities rather than daily operational tasks. We have improved our performance, efficiency, and data reliability. Resources are happier working with more high-level activities.

What is most valuable?

This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment. Most of the time, all you need to do is simple drag-and-drop, which allows regular users to interact and work with the solution to create their own robots.

What needs improvement?

Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such. It is still a bit difficult to decide which selectors must be used based on current descriptions and documentation. My view is that overall content and story line could be reviewed for a more impressive experience. That is the only thing I have to raise, as all of the other features and functionalities are pretty good.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

UiPath seems very stable and I haven´t noticed any crash.

What do I think about the scalability of the solution?

UiPath supports the creation of several robots and can handle the capacity and demand of large companies.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to this one.

How was the initial setup?

This solution is very easy to set up.

What about the implementation team?

Implementation was done by our in-house team.

What's my experience with pricing, setup cost, and licensing?

License costs are high, but the setup is really quick and does not demand a lot of resources involved.

Which other solutions did I evaluate?

We did not evaluate other solutions before choosing this one.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1214508 - PeerSpot reviewer
Manager Operational Services at a energy/utilities company with 501-1,000 employees
Real User
Good training, straightforward to install, and easy to use
Pros and Cons
  • "The software itself is relatively straightforward and easy to use."
  • "Enhanced capability in the document management space would be a huge benefit to our organization."

What is our primary use case?

We are using Orchestrator and Studio and we are using both attended and unattended robots.

We use this solution in the compliance space to manage risk.

We do not run our automations in a virtual environment.

With our first process going into production just last week, we are just new to RPA. The RPA involvement across our organization is very small given our stage of development, with less than ten people. These are both developers and business users.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it's about a three. The software itself is relatively straightforward and easy to use. However, the task of automating processes can be challenging. Each company is going to be different than others. My experience tells me that process automation perhaps is not as straightforward as businesses may think it is.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. I found the training at the UiPath Academy really good and easy to understand. We were able to download trial versions of the software and apply our training to the trial versions. It is very straightforward and easy for .NET developers to actually use the tools. They felt comfortable, and there was nothing new, just a different way of doing what they do.

My company is probably not a good example of judging how long it takes to build your first robot. We implemented the system and did the process at the same time. So, combined, it took several months. Going forward, because we're no longer putting a system into place, I expect that timeframe to shrink significantly.

How has it helped my organization?

Given that the processes were just implemented at the end of last week and the beginning of this week, we have not yet seen the benefits in terms of cost-saving, time-saving, or a reduction in human error.

What needs improvement?

Enhanced capability in the document management space would be a huge benefit to our organization. As part of our business process, we receive a high volume of returned documents. Managing that high volume, in the millions, can be a challenge. If we had inherent, out of the box tools to drive document manage principles, that would be advantageous for our business.

For how long have I used the solution?

We put our first process into production last week.

What do I think about the stability of the solution?

With respect to the stability, on a scale of one to five I would rate this solution a five. We have not incurred any stability challenges as of yet.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

I think that the industry as a whole is going in this direction. Knowing the industry as well as we do, we thought it product to get involved with RPA.

How was the initial setup?

The initial setup of this solution was straightforward. The underpinning technology is familiar to us.

What about the implementation team?

We performed the implementation ourselves.

Which other solutions did I evaluate?

I was not involved at this stage, so I am unsure whether other solutions were evaluated.

What other advice do I have?

My advice to other companies who are looking into UiPath is to document how you do what you do. Document your processes first.

I would rate this solution an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.