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reviewer1251909 - PeerSpot reviewer
Works at a tech services company with 11-50 employees
Real User
Supports Python and .NET code for ease of development, and the community support is good
Pros and Cons
  • "The inbuilt RE Framework makes development easier and fast."
  • "The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool."

What is our primary use case?

I have worked in many industries and domains like healthcare and finance. I have automated web-based applications and Email automation.

Automated an end-to-end process that starts with the user raising a request in BMC Remedy. It handles requests for respective Roles in the GRC System of SAP. This process includes identifying the Request number from the BMC remedy Ticket. The BOT identifies respective control owners for requested roles and requests the controlling owner for their approval. Then BOT performs the Approval/Rejection process accordingly.

How has it helped my organization?

UiPath has improved my organization in many ways. With the help of UiPath, we were able to automate our mundane and repetitive tasks and this has saved us lots of time. Also, it has enhanced our productivity and reduces the error rate. We were able to complete our tasks as per client requirements.

What is most valuable?

Orchestrator is the feature that allows making use of robots for remote location systems. The work queue is the added advantage to maintain the bot data.

The inbuilt RE Framework makes development easier and fast.

UiPath helped me to automate the various complex and mundane processes. You can also run your Python and .NET code in UiPath, which makes the development easy.

The UiPath interface is very user-friendly and also it is easy to learn and use.

There are many online certifications in the UiPath Academy, so it helps the user to become a certified developer and learn everything from the online courses.

Support from the UiPath community is very good.

What needs improvement?

There are some problems with selectors and in PDF extraction so it could be improved a little bit.

There is a bug in UiPath that occurs when the URL of the web page changes. We are unable to scrap the data from that application page.

The Community Edition is not stable, so end-users working on the Community version may find some errors or issues when using this tool. Also, debugging is not as expected. A lot of issues occur during debugging.

Buyer's Guide
UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.

For how long have I used the solution?

I have been working on UiPath for one and a half years.

What do I think about the stability of the solution?

UiPath is good stability-wise. I have had a great experience with UiPath.

What do I think about the scalability of the solution?

I find that the scalability of this tool is very good.

How are customer service and support?

Support from UiPath technical community is very good and the response time, I would like to say, is very prompt.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

I was not involved in the Setup part. I had a team for this but as per my understanding, this tool is easy to setup.

What about the implementation team?

I have implemented this through the in-house team.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

UiPath is a very complete software and allows you to make different robots depending on the system. Its main function is to save time and automate project management, which it does very well. It allows you to remove software and in this way, you will return to Create them but automated so that artificial intelligence (AI) can work correctly. It collaborates with employees.

It is possible to automate, for example, Excel files so that the forms can be filled automatically and not manually.

Overall, I am very happy and I recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1250724 - PeerSpot reviewer
Works at a university with 51-200 employees
Real User
Little knowledge of coding or RPA required to save time and eliminate errors in manual tasks
Pros and Cons
  • "UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop."
  • "They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work."

What is our primary use case?

I am using UiPath RPA for my ERP entry where I update hundreds of data elements within minutes by RPA robots. UiPath gives you the degree of freedom in these robots to work according to your requirements. It is very easy to use even without coding knowledge, and it can be implemented with little knowledge of RPA.

How has it helped my organization?

In my organisation, we have 5000 students and 350 professors. To update their profile regularly, we need between five and eight people spending lots of time and after many reviews, there are always typing mistakes. Now with UiPath robots, we can complete this task within hours and without error.

What is most valuable?

UiPath RPA needs very little coding knowledge, as designing software robots is done largely using drag-and-drop. We can run these robots without installing them in our system, using the cloud-based system instead.

The attended robot that works in conjunction with an operator is very valuable. 

What needs improvement?

They still need some improvement in their new version of UiPath Studio, called StudioX, to improve design for Excel and email automation work.

The OCR functions need to be improved.

For how long have I used the solution?

We have been using UiPath for one year.

Which solution did I use previously and why did I switch?

UiPath is my first RPA experience.

How was the initial setup?

The initial setup is very easy to use and install.

What's my experience with pricing, setup cost, and licensing?

The best thing is that the UiPath Software is available as a Community Edition that is free and sufficient for personal use or small business.

Which other solutions did I evaluate?

I did not personally evaluable other RPA options. I heard only about UiPath because my company assigned me to learn UiPath RPA.

What other advice do I have?

I have been using UiPath for more than a year and find it very comfortable to use.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
PeerSpot user
Client Account Manager at a tech services company with 10,001+ employees
Real User
A user-friendly solution that improves process efficiency and reduces human error
Pros and Cons
  • "This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment."
  • "Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such."

What is our primary use case?

We use UiPath for process efficiency and task automation. Our primary use case is process automation and avoidance of manual tasks and activities, reducing human errors and leaving resources to think on tactical and strategical matters rather than executing non-value-added activities.

How has it helped my organization?

The key value lever that UiPath addresses is process efficiency. We are now able to focus on tactical/strategic activities rather than daily operational tasks. We have improved our performance, efficiency, and data reliability. Resources are happier working with more high-level activities.

What is most valuable?

This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment. Most of the time, all you need to do is simple drag-and-drop, which allows regular users to interact and work with the solution to create their own robots.

What needs improvement?

Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such. It is still a bit difficult to decide which selectors must be used based on current descriptions and documentation. My view is that overall content and story line could be reviewed for a more impressive experience. That is the only thing I have to raise, as all of the other features and functionalities are pretty good.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

UiPath seems very stable and I haven´t noticed any crash.

What do I think about the scalability of the solution?

UiPath supports the creation of several robots and can handle the capacity and demand of large companies.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to this one.

How was the initial setup?

This solution is very easy to set up.

What about the implementation team?

Implementation was done by our in-house team.

What's my experience with pricing, setup cost, and licensing?

License costs are high, but the setup is really quick and does not demand a lot of resources involved.

Which other solutions did I evaluate?

We did not evaluate other solutions before choosing this one.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1214508 - PeerSpot reviewer
Manager Operational Services at a energy/utilities company with 501-1,000 employees
Real User
Good training, straightforward to install, and easy to use
Pros and Cons
  • "The software itself is relatively straightforward and easy to use."
  • "Enhanced capability in the document management space would be a huge benefit to our organization."

What is our primary use case?

We are using Orchestrator and Studio and we are using both attended and unattended robots.

We use this solution in the compliance space to manage risk.

We do not run our automations in a virtual environment.

With our first process going into production just last week, we are just new to RPA. The RPA involvement across our organization is very small given our stage of development, with less than ten people. These are both developers and business users.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it's about a three. The software itself is relatively straightforward and easy to use. However, the task of automating processes can be challenging. Each company is going to be different than others. My experience tells me that process automation perhaps is not as straightforward as businesses may think it is.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. I found the training at the UiPath Academy really good and easy to understand. We were able to download trial versions of the software and apply our training to the trial versions. It is very straightforward and easy for .NET developers to actually use the tools. They felt comfortable, and there was nothing new, just a different way of doing what they do.

My company is probably not a good example of judging how long it takes to build your first robot. We implemented the system and did the process at the same time. So, combined, it took several months. Going forward, because we're no longer putting a system into place, I expect that timeframe to shrink significantly.

How has it helped my organization?

Given that the processes were just implemented at the end of last week and the beginning of this week, we have not yet seen the benefits in terms of cost-saving, time-saving, or a reduction in human error.

What needs improvement?

Enhanced capability in the document management space would be a huge benefit to our organization. As part of our business process, we receive a high volume of returned documents. Managing that high volume, in the millions, can be a challenge. If we had inherent, out of the box tools to drive document manage principles, that would be advantageous for our business.

For how long have I used the solution?

We put our first process into production last week.

What do I think about the stability of the solution?

With respect to the stability, on a scale of one to five I would rate this solution a five. We have not incurred any stability challenges as of yet.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

I think that the industry as a whole is going in this direction. Knowing the industry as well as we do, we thought it product to get involved with RPA.

How was the initial setup?

The initial setup of this solution was straightforward. The underpinning technology is familiar to us.

What about the implementation team?

We performed the implementation ourselves.

Which other solutions did I evaluate?

I was not involved at this stage, so I am unsure whether other solutions were evaluated.

What other advice do I have?

My advice to other companies who are looking into UiPath is to document how you do what you do. Document your processes first.

I would rate this solution an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
ProgramM054d - PeerSpot reviewer
Program Manager at a government with 51-200 employees
Real User
We have direct access to read and write data in our applications, but the security and integration need improvement
Pros and Cons
  • "The most valuable feature of UiPath is they have direct access to read and write data in their applications, so we don't need to build a back-end interface."
  • "We still have to test the final product. UiPath's recommendation is build another bot to validate the other bot's work. That is the scary part: If you make a mistake creating the bot, how can you recover from that mistake?"

What is our primary use case?

I work for the financial management office. We do a lot of manual processes. Our use case right now is that we look at all of our financial business processes, break them down, and identify the subprocesses that we can use UiPath to automate. This is very manually, so we try to find some efficiencies which have the most the value for our organization.

What is most valuable?

The most valuable feature of UiPath is we have direct access to read and write data in our applications, so we don't need to build a back-end interface.

What needs improvement?

The security needs improvement, especially in regards to managing the credentials.

I would also like to see better integration with Microsoft products.

We still have to test the final product. UiPath's recommendation is build another bot to validate the other bot's work. That is the scary part: If you make a mistake creating the bot, how can you recover from that mistake?

A lot of Elastic is not working, which is why the solution is not integrated.

While the commercial solution is successful, the government solution needs improvement. Government has so many regulation and requirements that still need to be address by the product.

For how long have I used the solution?

We are still in the process of building our first bot.

What do I think about the stability of the solution?

It's a bit choppy, so people need to find workarounds.

We haven't deployed our first bot yet, so we are unable to gauge bot stability.

What do I think about the scalability of the solution?

We tried to set it up in the virtual environment because we want to leverage a lot of the Microsoft features. They need to include all the API features going forward to make the virtual environment effective.

How are customer service and technical support?

We are working closely with the UiPath technical team because we are pioneering putting this infrastructure on the cloud. 

The technical support team is responsive.

There is a big community.

Which solution did I use previously and why did I switch?

We rely on our partner to identify a solution and give us a recommendation.

How was the initial setup?

We set it up in Studio and Orchestrator. We are also ready to put the bot on our Amazon Cloud environment.

What about the implementation team?

We had contractors, a consultancy company, help us build the system. They are a really good team, who also help deploy the solution for government agencies (DHS and DoD).

Which other solutions did I evaluate?

There are a couple options on market, like Automation Anywhere. UiPath is one of the leaders, so we picked UiPath.

Automation Anywhere is not on the DHS approved vendor list, so we couldn't pick them, as the approval process would take longer for them than UiPath.

What other advice do I have?

Use UiPath in a more process-driven way, instead of BI-driven way.

We put everything on Amazon Cloud, even our development is cloud-based.

We haven't had a change to use UiPath Academy for RPA training yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Project Manager / RPA Architect at Royal Cyber Inc.
I found the recording, screen scraping, data scraping, and integration with third-party tools most valuable

What is our primary use case?

This solution is to provide robotic process automation solutions. In simple words, it is to automate the steps a human user may have to take repetitively on one or more systems to complete any process flow.

How has it helped my organization?

Using this tool has improved the efficiency, accuracy, and compliance of certain automated operations by up to 75%, as it uses preprogrammed bots to execute tasks, which can operate 24/7 without getting tired. Such bots eliminate chances of human errors and increase speed and productivity by leaps and bounds.

What is most valuable?

I found the recording, screen scraping, data scraping, and integration with third-party tools like ABBYY most valuable because they not only make the whole automation easier and less effort taking, but also, they let us use the power of external systems by integrations.

Availability of free training and certificates is another most valuable feature of the product.

What needs improvement?

Debugging features need improvement maybe by providing a process and variable alteration abilities during the debug execution. Additionally, support with version control systems like Bitbucket and Git needs to be added.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is reasonably stable.

What do I think about the scalability of the solution?

It is highly scalable.

Which solution did I use previously and why did I switch?

I did not use any other solution.

What was our ROI?

Very fast ROI, as it's the cheapest of the lot.

What's my experience with pricing, setup cost, and licensing?

UiPath is cheapest. You can even start using it for free.

Which other solutions did I evaluate?

I evaluated Automation Anywhere.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Developer RPA at student
Real User
I like the integrations with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail

What is our primary use case?

We use the tool to create bots, which access the mailbox. Given a certain type of e-mail will make the treatment the same, from access to the internal system, making inventory movement, as well as informing teams of availability of material, need of purchases of the same, alert any problem and carry out price quotations on the internet using the data scrap.

How has it helped my organization?

We have been able to optimize process time and reduce costs with the bots since they work 24/7 and with a near-zero error rate. In addition, we have all the support of the community that is very present, always helping in doubts, as well as training that we carried out in our own platform that enabled us to grow bigger and faster.

What is most valuable?

Integration with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail, as they are primary functions in the day-to-day operations of a company.

What needs improvement?

  • Improve the documentation about the tool, since some frameworks adopted by the company/community are difficult to use. 
  • ReFramework, which is the main framework adopted by UiPath to improve the use of the tool is explained in the advanced course of the academy in a very confusing way.

For how long have I used the solution?

Less than one year.

Which solution did I use previously and why did I switch?

We have tried other tools previously like Actiona and AA, but because of their limitations, recognition speed/intelligence, we migrated to UiPath because we saw clearly that the tool best suits the demands we had received.

What's my experience with pricing, setup cost, and licensing?

I did not participate in the tool acquisition process.

Which other solutions did I evaluate?

As mentioned earlier, we used AA and Actiona, but UiPath was by far the best option.

What other advice do I have?

If your company is looking for a fast, intelligent tool that has an active community to help you, UiPath is the best option.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Software Engineer at Capgemini
Real User
It avoids and eradicates human errors by automating business processes

What is our primary use case?

  • PMO processes
  • SAP automation
  • Tickets organization
  • HR system management

For example: In SAP, the chain needs to be monitored, and when it fails, it should be restarted. So continuous monitoring was a difficult task. Automating this process saves lots of manual hours.

How has it helped my organization?

It saves time, cost, manual efforts; it avoids or eradicates human errors by automating business processes.

What is most valuable?

  • ReFrameWork
  • Orchestrator
  • Debugging
  • User-friendly
  • Easy to learn
  • Easy to find an error

What needs improvement?

  • Citrix automation
  • Work management
  • Repository of authors for implementing any changes in the code
  • Improvement while navigating in Orchestrator
  • Include export job records option in a different format.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer: We handle various Clients to Automate Processes.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.