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reviewer992115 - PeerSpot reviewer
Project Manager, RPA Service Owner at a mining and metals company with 10,001+ employees
Real User
The most valuable features are the central management component and the screen capturing part of the development tool

What is our primary use case?

Process automation in a global business center of a global mining and manufacturing company. We are mainly focusing on financial processes (e.g., reporting, fixed assets creation, invoice management) and HR processes (personal data sync between SAP and local payroll systems, automatic administration of external consultants).

How has it helped my organization?

We've already implemented 30+ small processes to automate, built a knowledge center of RPA and saved a couple of FTEs through the automation journey.

What is most valuable?

Orchestrator - the central management component and the screen capturing part of the development tool (Studio).

What needs improvement?

User access management - to be able to set up user rights in a more sophisticated way. In the current version if you grant e.g Execute access to a user it can execute all robotized process in the given environment, you cannot specify the right on a process level.

Buyer's Guide
UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Energy Storage Business Developer at a transportation company with 1,001-5,000 employees
Real User
It is a reliable source for faster automation.
Pros and Cons
  • "We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good."
  • "I think the only issue we have faced is with the upgrade compatibility."

What is our primary use case?

We mostly use UiPath for downloading reports into Excel files, reconcile reports and generate a result which is sent to the users. It is a faster means for automation. 

What is most valuable?

We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good. 

What needs improvement?

I think the only issue we have faced is with the upgrade compatibility. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We are considering other options that are more stable. 

What do I think about the scalability of the solution?

We only have five really small programs right now. So, scalability is not an issue for us. 

How are customer service and technical support?

We have not had a need for UiPath tech support. 

Which solution did I use previously and why did I switch?

Other departments in our organization were using Blue Prism. I do not know why they chose that versus UiPath. It is possible that they were looking for a higher level of security and stability. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. The license does not have to be in a bundle, like in other competitor products. You only have to purchase at least 10 from the beginning, for one year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
reviewer1249323 - PeerSpot reviewer
Works at a educational organization with 501-1,000 employees
Real User
Appealing GUI and the Orchestrator queues are helpful for large volumes of data
Pros and Cons
  • "The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects."
  • "I would like a way to add priority to the outgoing mails from UiPath studio."

What is our primary use case?

I use it to provide training on UiPath.

In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.

I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.

How has it helped my organization?

Currently, I work as a trainer, and the community edition has helped me train many developers in Uipath.

What is most valuable?

The most valuable feature is Orchestrator Queues, as it comes in really handy when processing large sets of data.

I find the great GUI of UiPath very appealing.

The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects. 

What needs improvement?

Below are the three features that need improvement:

  • Allow "Wait for task" to be used in XAML files other than Main.
  • Allow mail-type variable to be stored in Orchestrator queues.
  • I would like a way to add priority to the outgoing mails from UiPath studio.

For how long have I used the solution?

I have been using UiPath for one year.

What do I think about the stability of the solution?

I would rate stability at 90%.

What do I think about the scalability of the solution?

Easily scalable by buying licenses from platform.uipath.com.

How are customer service and technical support?

The technical team at UiPath is really very helpful.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to UiPath.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I would rate my vendor team a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

My advice is to use the community edition first to automate a small business process and then go full-on with UiPath.

Which other solutions did I evaluate?

I evaluated Automation Anywhere.

What other advice do I have?

 Its great software. Just download UiPath and try for yourself.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Easy to centralize task automation and management
Pros and Cons
  • "The UiPath Orchestrator is one source to easily manage all bots."
  • "I would like to see all a full-featured version for mobile devices."

What is our primary use case?

Our primary use case is to develop automation projects, like automating Excel activities for repetitive tasks and operations on files. We also automate operations on Citrix. With UiPath we can easily manage all of the projects in a single page (i.e. in orchestrator).

How has it helped my organization?

We have used this product to implement automation for several things, including:

  • UI automation that updates a project's status based on conditions
  • Gathering data from web sites
  • Excel functions related to HR operations
  • File checks, to determine the validity
  • Python and .NET scripts to connect to different databases

What is most valuable?

The most valuable features are Activities, Orchestrator, and UiPath Go!

The UiPath Orchestrator is one source to easily manage all bots.

What needs improvement?

I would like to see all a full-featured version for mobile devices.

In some Activities, there are inconsistencies between versions where the most recent does not have support for throwing the same kinds of errors.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and technical support?

The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What's my experience with pricing, setup cost, and licensing?

This solution is priced less compared with other products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

Easy and best way to develop automation projects using this UiPath automation tool.

See all 3 comments
PeerSpot user
Works with 1,001-5,000 employees
Real User
There are many add-ins for different use cases/environments to implement robots

What is our primary use case?

My primary use cases are the change of customer addresses or their banking information in our systems.

How has it helped my organization?

Easy to handle software, as the "programming" of the robots is done through drag and drop activities. That makes the processes quick to automate.

What is most valuable?

The software, in general, is very well done, as there are many add-ins for different use cases/environments to implement robots. Especially Excel and SAP activities are working very well.

What needs improvement?

OCR and image recognition are already working quite good. But there is still room to improve when it comes to the accuracy, then scraping of scanned PDFs, etc.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1005867 - PeerSpot reviewer
RPA Developer at a financial services firm with 10,001+ employees
Real User
Easy to use and enables us to create very complex process automations

What is our primary use case?

Used widely in automations of business processes of all kinds. 

There's a lot of different useful features in UiPath that makes it easy to use and able to create even very complex process automations.

How has it helped my organization?

Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand. The performance of automations is also one of the best in the market.

What is most valuable?

I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.

What needs improvement?

I think debugging is the worst part of UiPath. Compared to some different RPA tools, this is not the best, but it's still not a problem to troubleshoot any issues that you might have while creating a flow.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Associate Consultant at Capgemini
Real User
Web service activity is helpful in implementing web-based automation

What is our primary use case?

  • To execute the automation of ticket creation in ServiceNow 
  • For the critical situation: creating an incident 
  • For the request: creating a request in ServiceNow.

How has it helped my organization?

  • Return on investment is high.
  • Reduces the time for accomplishing repetitive tasks.
  • Allows developers to learn new technology and help in implementing the same.

What is most valuable?

  • UiPath free tool availability and free certification for the developer
  • Web service activity is helpful in implementing web-based automation.

What needs improvement?

  • It should add the feature of intelligent automation.
  • Also, to interpret human decisions using Amazon Alexa as well as machine learning.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Associate Data Management (Programmer) at DHL Express
Real User
Helps the operation team increase their production

What is our primary use case?

It is used widely within our organization. As of right now, we already have a lot of robots in the live environment.

How has it helped my organization?

Automation in the data management department to automate few processes to help the operation team increase their production.

What is most valuable?

Reading content for the robot to process with our own logic, and it is very easy to develop with great user interfaces.

What needs improvement?

Handling if-else statements for schedules. It would be great if it had elements which could take care of running the job.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.