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ProgramM054d - PeerSpot reviewer
Program Manager at a government with 51-200 employees
Real User
We have direct access to read and write data in our applications, but the security and integration need improvement
Pros and Cons
  • "The most valuable feature of UiPath is they have direct access to read and write data in their applications, so we don't need to build a back-end interface."
  • "We still have to test the final product. UiPath's recommendation is build another bot to validate the other bot's work. That is the scary part: If you make a mistake creating the bot, how can you recover from that mistake?"

What is our primary use case?

I work for the financial management office. We do a lot of manual processes. Our use case right now is that we look at all of our financial business processes, break them down, and identify the subprocesses that we can use UiPath to automate. This is very manually, so we try to find some efficiencies which have the most the value for our organization.

What is most valuable?

The most valuable feature of UiPath is we have direct access to read and write data in our applications, so we don't need to build a back-end interface.

What needs improvement?

The security needs improvement, especially in regards to managing the credentials.

I would also like to see better integration with Microsoft products.

We still have to test the final product. UiPath's recommendation is build another bot to validate the other bot's work. That is the scary part: If you make a mistake creating the bot, how can you recover from that mistake?

A lot of Elastic is not working, which is why the solution is not integrated.

While the commercial solution is successful, the government solution needs improvement. Government has so many regulation and requirements that still need to be address by the product.

For how long have I used the solution?

We are still in the process of building our first bot.
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What do I think about the stability of the solution?

It's a bit choppy, so people need to find workarounds.

We haven't deployed our first bot yet, so we are unable to gauge bot stability.

What do I think about the scalability of the solution?

We tried to set it up in the virtual environment because we want to leverage a lot of the Microsoft features. They need to include all the API features going forward to make the virtual environment effective.

How are customer service and support?

We are working closely with the UiPath technical team because we are pioneering putting this infrastructure on the cloud. 

The technical support team is responsive.

There is a big community.

Which solution did I use previously and why did I switch?

We rely on our partner to identify a solution and give us a recommendation.

How was the initial setup?

We set it up in Studio and Orchestrator. We are also ready to put the bot on our Amazon Cloud environment.

What about the implementation team?

We had contractors, a consultancy company, help us build the system. They are a really good team, who also help deploy the solution for government agencies (DHS and DoD).

Which other solutions did I evaluate?

There are a couple options on market, like Automation Anywhere. UiPath is one of the leaders, so we picked UiPath.

Automation Anywhere is not on the DHS approved vendor list, so we couldn't pick them, as the approval process would take longer for them than UiPath.

What other advice do I have?

Use UiPath in a more process-driven way, instead of BI-driven way.

We put everything on Amazon Cloud, even our development is cloud-based.

We haven't had a change to use UiPath Academy for RPA training yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Project Manager / RPA Architect at Royal Cyber Inc.
I found the recording, screen scraping, data scraping, and integration with third-party tools most valuable

What is our primary use case?

This solution is to provide robotic process automation solutions. In simple words, it is to automate the steps a human user may have to take repetitively on one or more systems to complete any process flow.

How has it helped my organization?

Using this tool has improved the efficiency, accuracy, and compliance of certain automated operations by up to 75%, as it uses preprogrammed bots to execute tasks, which can operate 24/7 without getting tired. Such bots eliminate chances of human errors and increase speed and productivity by leaps and bounds.

What is most valuable?

I found the recording, screen scraping, data scraping, and integration with third-party tools like ABBYY most valuable because they not only make the whole automation easier and less effort taking, but also, they let us use the power of external systems by integrations.

Availability of free training and certificates is another most valuable feature of the product.

What needs improvement?

Debugging features need improvement maybe by providing a process and variable alteration abilities during the debug execution. Additionally, support with version control systems like Bitbucket and Git needs to be added.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is reasonably stable.

What do I think about the scalability of the solution?

It is highly scalable.

Which solution did I use previously and why did I switch?

I did not use any other solution.

What was our ROI?

Very fast ROI, as it's the cheapest of the lot.

What's my experience with pricing, setup cost, and licensing?

UiPath is cheapest. You can even start using it for free.

Which other solutions did I evaluate?

I evaluated Automation Anywhere.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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March 2025
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Developer RPA at student
Real User
I like the integrations with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail

What is our primary use case?

We use the tool to create bots, which access the mailbox. Given a certain type of e-mail will make the treatment the same, from access to the internal system, making inventory movement, as well as informing teams of availability of material, need of purchases of the same, alert any problem and carry out price quotations on the internet using the data scrap.

How has it helped my organization?

We have been able to optimize process time and reduce costs with the bots since they work 24/7 and with a near-zero error rate. In addition, we have all the support of the community that is very present, always helping in doubts, as well as training that we carried out in our own platform that enabled us to grow bigger and faster.

What is most valuable?

Integration with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail, as they are primary functions in the day-to-day operations of a company.

What needs improvement?

  • Improve the documentation about the tool, since some frameworks adopted by the company/community are difficult to use. 
  • ReFramework, which is the main framework adopted by UiPath to improve the use of the tool is explained in the advanced course of the academy in a very confusing way.

For how long have I used the solution?

Less than one year.

Which solution did I use previously and why did I switch?

We have tried other tools previously like Actiona and AA, but because of their limitations, recognition speed/intelligence, we migrated to UiPath because we saw clearly that the tool best suits the demands we had received.

What's my experience with pricing, setup cost, and licensing?

I did not participate in the tool acquisition process.

Which other solutions did I evaluate?

As mentioned earlier, we used AA and Actiona, but UiPath was by far the best option.

What other advice do I have?

If your company is looking for a fast, intelligent tool that has an active community to help you, UiPath is the best option.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Software Engineer at Capgemini
Real User
It avoids and eradicates human errors by automating business processes

What is our primary use case?

  • PMO processes
  • SAP automation
  • Tickets organization
  • HR system management

For example: In SAP, the chain needs to be monitored, and when it fails, it should be restarted. So continuous monitoring was a difficult task. Automating this process saves lots of manual hours.

How has it helped my organization?

It saves time, cost, manual efforts; it avoids or eradicates human errors by automating business processes.

What is most valuable?

  • ReFrameWork
  • Orchestrator
  • Debugging
  • User-friendly
  • Easy to learn
  • Easy to find an error

What needs improvement?

  • Citrix automation
  • Work management
  • Repository of authors for implementing any changes in the code
  • Improvement while navigating in Orchestrator
  • Include export job records option in a different format.

For how long have I used the solution?

One to three years.
Disclosure: My company has a business relationship with this vendor other than being a customer: We handle various Clients to Automate Processes.
PeerSpot user
reviewer992115 - PeerSpot reviewer
Project Manager, RPA Service Owner at a mining and metals company with 10,001+ employees
Real User
The most valuable features are the central management component and the screen capturing part of the development tool

What is our primary use case?

Process automation in a global business center of a global mining and manufacturing company. We are mainly focusing on financial processes (e.g., reporting, fixed assets creation, invoice management) and HR processes (personal data sync between SAP and local payroll systems, automatic administration of external consultants).

How has it helped my organization?

We've already implemented 30+ small processes to automate, built a knowledge center of RPA and saved a couple of FTEs through the automation journey.

What is most valuable?

Orchestrator - the central management component and the screen capturing part of the development tool (Studio).

What needs improvement?

User access management - to be able to set up user rights in a more sophisticated way. In the current version if you grant e.g Execute access to a user it can execute all robotized process in the given environment, you cannot specify the right on a process level.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Energy Storage Business Developer at a transportation company with 1,001-5,000 employees
Real User
It is a reliable source for faster automation.
Pros and Cons
  • "We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good."
  • "I think the only issue we have faced is with the upgrade compatibility."

What is our primary use case?

We mostly use UiPath for downloading reports into Excel files, reconcile reports and generate a result which is sent to the users. It is a faster means for automation. 

What is most valuable?

We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good. 

What needs improvement?

I think the only issue we have faced is with the upgrade compatibility. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We are considering other options that are more stable. 

What do I think about the scalability of the solution?

We only have five really small programs right now. So, scalability is not an issue for us. 

How are customer service and technical support?

We have not had a need for UiPath tech support. 

Which solution did I use previously and why did I switch?

Other departments in our organization were using Blue Prism. I do not know why they chose that versus UiPath. It is possible that they were looking for a higher level of security and stability. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. The license does not have to be in a bundle, like in other competitor products. You only have to purchase at least 10 from the beginning, for one year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1249323 - PeerSpot reviewer
Works at a educational organization with 501-1,000 employees
Real User
Appealing GUI and the Orchestrator queues are helpful for large volumes of data
Pros and Cons
  • "The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects."
  • "I would like a way to add priority to the outgoing mails from UiPath studio."

What is our primary use case?

I use it to provide training on UiPath.

In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.

I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.

How has it helped my organization?

Currently, I work as a trainer, and the community edition has helped me train many developers in Uipath.

What is most valuable?

The most valuable feature is Orchestrator Queues, as it comes in really handy when processing large sets of data.

I find the great GUI of UiPath very appealing.

The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects. 

What needs improvement?

Below are the three features that need improvement:

  • Allow "Wait for task" to be used in XAML files other than Main.
  • Allow mail-type variable to be stored in Orchestrator queues.
  • I would like a way to add priority to the outgoing mails from UiPath studio.

For how long have I used the solution?

I have been using UiPath for one year.

What do I think about the stability of the solution?

I would rate stability at 90%.

What do I think about the scalability of the solution?

Easily scalable by buying licenses from platform.uipath.com.

How are customer service and technical support?

The technical team at UiPath is really very helpful.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to UiPath.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I would rate my vendor team a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

My advice is to use the community edition first to automate a small business process and then go full-on with UiPath.

Which other solutions did I evaluate?

I evaluated Automation Anywhere.

What other advice do I have?

 Its great software. Just download UiPath and try for yourself.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Easy to centralize task automation and management
Pros and Cons
  • "The UiPath Orchestrator is one source to easily manage all bots."
  • "I would like to see all a full-featured version for mobile devices."

What is our primary use case?

Our primary use case is to develop automation projects, like automating Excel activities for repetitive tasks and operations on files. We also automate operations on Citrix. With UiPath we can easily manage all of the projects in a single page (i.e. in orchestrator).

How has it helped my organization?

We have used this product to implement automation for several things, including:

  • UI automation that updates a project's status based on conditions
  • Gathering data from web sites
  • Excel functions related to HR operations
  • File checks, to determine the validity
  • Python and .NET scripts to connect to different databases

What is most valuable?

The most valuable features are Activities, Orchestrator, and UiPath Go!

The UiPath Orchestrator is one source to easily manage all bots.

What needs improvement?

I would like to see all a full-featured version for mobile devices.

In some Activities, there are inconsistencies between versions where the most recent does not have support for throwing the same kinds of errors.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and technical support?

The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What's my experience with pricing, setup cost, and licensing?

This solution is priced less compared with other products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

Easy and best way to develop automation projects using this UiPath automation tool.

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Updated: March 2025
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