My primary use cases are the change of customer addresses or their banking information in our systems.
Works with 1,001-5,000 employees
There are many add-ins for different use cases/environments to implement robots
What is our primary use case?
How has it helped my organization?
Easy to handle software, as the "programming" of the robots is done through drag and drop activities. That makes the processes quick to automate.
What is most valuable?
The software, in general, is very well done, as there are many add-ins for different use cases/environments to implement robots. Especially Excel and SAP activities are working very well.
What needs improvement?
OCR and image recognition are already working quite good. But there is still room to improve when it comes to the accuracy, then scraping of scanned PDFs, etc.
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March 2025

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For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

RPA Developer at a financial services firm with 10,001+ employees
Easy to use and enables us to create very complex process automations
What is our primary use case?
Used widely in automations of business processes of all kinds.
There's a lot of different useful features in UiPath that makes it easy to use and able to create even very complex process automations.
How has it helped my organization?
Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand. The performance of automations is also one of the best in the market.
What is most valuable?
I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.
What needs improvement?
I think debugging is the worst part of UiPath. Compared to some different RPA tools, this is not the best, but it's still not a problem to troubleshoot any issues that you might have while creating a flow.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UiPath
March 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Associate Consultant at Capgemini
Web service activity is helpful in implementing web-based automation
What is our primary use case?
- To execute the automation of ticket creation in ServiceNow
- For the critical situation: creating an incident
- For the request: creating a request in ServiceNow.
How has it helped my organization?
- Return on investment is high.
- Reduces the time for accomplishing repetitive tasks.
- Allows developers to learn new technology and help in implementing the same.
What is most valuable?
- UiPath free tool availability and free certification for the developer
- Web service activity is helpful in implementing web-based automation.
What needs improvement?
- It should add the feature of intelligent automation.
- Also, to interpret human decisions using Amazon Alexa as well as machine learning.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Data Management (Programmer) at DHL Express
Helps the operation team increase their production
What is our primary use case?
It is used widely within our organization. As of right now, we already have a lot of robots in the live environment.
How has it helped my organization?
Automation in the data management department to automate few processes to help the operation team increase their production.
What is most valuable?
Reading content for the robot to process with our own logic, and it is very easy to develop with great user interfaces.
What needs improvement?
Handling if-else statements for schedules. It would be great if it had elements which could take care of running the job.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Reasercher at a tech services company with 11-50 employees
A versatile, easy-to-use automation solution with powerful data scraping
Pros and Cons
- "The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use."
- "I like the classic experience for developing, and as a developer, I am used to it, but they are going to the modern experience with selectors and other things. It might have certain advantages, but I do not like it."
What is our primary use case?
I used UiPath for the energy sector and HR, but they were almost industrial processes. The bots were performing and doing transactions all the time.
The use cases were mostly about the extractions from several websites to manipulate data and to put data into other websites to update. We also had campaigns, and we needed to trigger and send lots of emails.
How has it helped my organization?
Our clients could automate manual tasks that were boring. They also implemented a chatbot using UiPath where whenever people called, they just entered the application, and UiPath could retrieve information about the person without them having to go to System A, System B, and System C.
UiPath enabled us to implement end-to-end automation. I went to a system, took the information, and went to a website to submit the information and take out the output. That was end-to-end automation.
It speeds up digital transformation.
UiPath reduces human error, but it also depends on the use cases. It has had a positive effect on our clients' businesses.
Employee time has been reduced because bots can work faster than humans. It saved a lot of time for our clients, but I do not have the metrics.
UiPath, depending on the use case and the company's infrastructure, can save a lot of money. It saved a client's company half a million or a million. It is worth the money.
What is most valuable?
The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use.
Data scraping is very powerful in UiPath. It is very versatile.
What needs improvement?
I have not explored all the UiPath functionalities. I am exploring it a little bit more now, but they are moving to the modern experience, which is something I do not like. They are going in the wrong direction. I like the classic experience for developing, and as a developer, I am used to it, but they are going to the modern experience with selectors and other things. It might have certain advantages, but I do not like it. They should maintain the classic activities. They can consider providing both options instead of taking the classic ones away.
For how long have I used the solution?
I have been using UiPath for almost three years.
What do I think about the scalability of the solution?
I have always worked with UiPath for industrial processes. For instance, it was used for a company that was always processing contracts. They submitted new contracts and ended lots of them at the same time. We did not use it for filling forms or small automations.
How are customer service and support?
I have not contacted their support. I have used the UiPath Community. It is very easy to use. There are lots of people asking questions and lots of people answering them. I usually go there to consult other people. Their community is very valuable.
Which solution did I use previously and why did I switch?
UiPath was the first RPA tool that I used. Before UiPath, I had only worked with BPM and BPMN solutions such as Appian and Bizagi. I switched to UiPath because my company chose it. We had a client who wanted to implement UiPath.
How was the initial setup?
I have seen it deployed on-premises and also on the cloud. I do not know about the deployment of the UiPath infrastructure. I only know how to allocate licenses or install the UiPath license on a computer, which is not hard. It is easy.
What was our ROI?
It is worth the money if you have enough automation and enough use cases. That is applicable to every automation platform. As long as you have the use cases and you can automate them through that application, it will be worth the money.
What's my experience with pricing, setup cost, and licensing?
It is expensive, and it is now getting more expensive. They are the number one in the market, and they are taking advantage of that. It is hard for the companies that have the full infrastructure supported on UiPath to change it. They have to keep it. UiPath is taking advantage of it.
Its cost depends on the company and the contract.
Which other solutions did I evaluate?
I used UiPath in my previous organization. I recently changed my organization, and I am now comparing RPA tools.
What other advice do I have?
I would recommend UiPath to others if they have use cases for it.
I am certified in UiPath. I have used UiPath Academy courses. They are useful when you start developing. I have also attended their seminars.
I have not used UiPath's AI functionality in the automation programs. We started to use it, but then I changed the company.
Overall, I would rate UiPath an eight out of ten. I cannot compare it to others because I never used any other solution, but I find UiPath to be simple and easy to use.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a consultancy with 501-1,000 employees
Easy to use and proficient at extracting structured data, saving us from wasting time on manual review
Pros and Cons
- "The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create."
- "The ease of sharing the bot to different users is something that should be improved."
What is our primary use case?
We work with third-party recruiting software to organize candidates and track applicants. We utilize the bot to pull information from these pages and organize it and run actions.
Utilizing the bots to screen resumes helps prevent time being wasted on initial tasks around recruitment.
How has it helped my organization?
It has saved countless hours of manual review which frees up resources for other internal initiatives. We are able to better recruit candidates, which makes us a more efficient organization from the ground up, with better resources at our disposal for different projects.
What is most valuable?
The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create.
UiPath is intuitive and easy to use. Other systems don't have the ease of use that UiPath has. My organization has worked with its competitors and have not liked the results.
What needs improvement?
The ease of sharing the bot to different users is something that should be improved.
Something of "cloud" capabilities would be a useful inclusion. We live in a time where remote work is essential and we should be able to access and run the bot from anywhere.
Typically, you can run these processes in the background but it slows down the computer.
For how long have I used the solution?
We have been using UiPath for less than a year.
What do I think about the stability of the solution?
There are lots of updates but it is a stable solution.
What do I think about the scalability of the solution?
In terms of scalability, this is the best automation system I have worked with so far.
How are customer service and technical support?
My suggestion is to use the forums at https://forum.uipath.com/
Which solution did I use previously and why did I switch?
We did use another solution prior to UiPath but it didn't have the functionality that we were looking for. Also, it was not intuitive.
How was the initial setup?
The initial setup is straightforward. Buy the license, download the software.
What's my experience with pricing, setup cost, and licensing?
My advice is to try the system out with the Community Edition first.
Which other solutions did I evaluate?
We have looked at a wide variety of automation tools.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Process Improvement Director at a tech services company with 5,001-10,000 employees
Easy to develop and easy to train everyone how to use it
Pros and Cons
- "The most valuable thing about this solution is that it is easy to develop and easy to train everyone how to use."
- "The company needs to continue to develop artifical intelligence capabilities."
What is our primary use case?
We have IT solutions that are oriented to service our call center because we are a contact center company. For example, we have a CTI (Computer Telephony Integration) solution to help manage our phone calls. It is something that we developed in house. We are developing a UiPath (the company that acquired ProcessGold) solution using RPA robots to improve our processes. So, that is our main use for the ProcessGold solution.
We use the UiPath product in order to reuse processes that we manage better and use the time of our agents more efficiently. When we established a connection with a client by phone, our agents spend a long time talking with the client and are also responsible for doing some back-end tasks. In order to reduce back-end tasks, we use RPA robots to reduce the time you need to spend on follow-up calls. For example, after a second call with the same client, you may need to fill in a form or a CRM entry. If we can simplify this task of filling out a form where we insert all the information automatically the robot saves that time. That is the main idea and the reason we use these robots.
What is most valuable?
What I like the most about this solution is that it is easy to develop and easy to train everyone how to use it. So, that means you can train more people in a short period of time and the time of training is reduced. That's the main characteristic of this tool that may have put it ahead of other choices for us.
What needs improvement?
If I were to talk about the improvements, I think that reducing the cost would be the first thing on my list. The dashboards for statistics would be great if they were more complete and more easy to integrate. If I could also see all the statistics on a mobile phone with a special mobile application and manage all the bots, this would be helpful.
I think that they must continue to integrate more digital intelligence tools in order to increase the capabilities the product provides for the users of their solutions. I know that they provide some of these tools, but they must continue researching and improving them.
For how long have I used the solution?
We have been using this solution for about one year.
What do I think about the stability of the solution?
At this moment, the stability is good.
What do I think about the scalability of the solution?
In some cases, we have developed some unique bots. At points, we needed to increase the number of bots. The scalability is fine. The number of people using the product for development is between three or four people in our company.
How was the initial setup?
The initial set up was straightforward for this solution.
What about the implementation team?
We have an internal team that makes deployments of all the programs and all of the bots.
Which other solutions did I evaluate?
This product is similar to Automation Anywhere and BluePrism. They are all similar and they are the leaders in the market for RPA at this moment. The ease of use of the UiPath product was attractive.
What other advice do I have?
My advice for others who are looking into this product is that they have to pay attention to integrate the solution completely, taking into account all your needs and the users in your company. I mean this in the sense that you need to integrate all your applications and to know the profile of all the people who will be involved. You need to know the team you will work with and be able to unify responsibilities for the bots and the people. I think that's the most important thing to know.
On a scale from one to ten where one is the worst and ten is the best, I would rate UiPath a nine. My opinion is that it is a good tool in order to automate all the processes in our contact center. It works to reduce the time for every phone call and makes us more productive for every phone call.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Process Specialist at Biffa Waste Services
Easy to deploy and has a helpful Studio
Pros and Cons
- "Ease of deployment means that business benefits can be developed quickly and easily."
- "Additional help with ROM and approach would be an improvement."
What is our primary use case?
We are using this solution for a POC and Pilot stage for RPA deployment.
How has it helped my organization?
Ease of deployment means that business benefits can be developed quickly and easily.
What is most valuable?
The most valuable feature of this solution is the Studio.
What needs improvement?
Additional help with ROM and approach would be an improvement.
For how long have I used the solution?
We have been using this solution for six months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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