UiPath Reviews

I have been working as a UiPath RPA developer for two years and three months. Using UiPath, I have provided more than 20 solutions over six different projects. UiPath was one of the leading RPA tools and it will be easier to develop when compared to other RPA tools.

UiPath has done a huge impact for our customers by replacing the linear jobs with robots. Tasks done by robots were fast and highly efficient.

Invoking VB.NET/C# code is one of the major features over other RPA tools. And recently, UiPath has implemented Citrix native automation for virtual machine automation which is an exceptionally great feature.

So far, UiPath has been good in every area. I would like to get more features in ML-related activities. ML will be the future for processing free text. Like for example , while processing free text from the customer comments, using uipath we cant extract the required data from the free text. Incase if you got ML related activities then it will be easier to provide the solution using UiPath

• Automatic filling of web forms for request of services
• Searching customers' and providers' information on government websites (to validate registration numbers and expiration date).

It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience.

• The Studio tool: an environment for development with a lot of components.
• Easy to test or simulate the process.
• Flexibility to use attended or unattended robots on desktops and cloud.

The solution architecture should be reviewed to offer more opportunities to small companies or small entry level projects. For example, they could accept SQL Server Express Edition or other open software database engine; and allow all components installed in only one server, at least up to 10 robots.

They offer a lot of resources before you have to call them: great written material, videos, training courses and a forum.

No, only evaluate.

Initial setup is not complex. You can start learning to use the Community version of Uipath  Studio, before deploy production environment.

In-house.

The ROI was not calculated.

Uipath is competitive when you have hundreds of robots, but it is expensive to small companies or entry level projects up to 10 robots.

WDG (Brazilian solution)

YANK (Brazilian solution)

AUTOMATE

The Community Forum and the Academy are great resources to get users experiences and support and should be consulted before starting new projects. 

Creating proof of concepts for Oracle product integrations and form filling for clients. We are also in the works of using it to automate expenses in-house.

UiPath has helped us link legacy Oracle systems that have little connectivity through other integration methods. We are on our way to being able to link UiPath with machine learning and artificial intelligence to automate expenses.

The ease of use and how easy it is to pick up due to the low code functionality. The Orchestrator is also invaluable.

Making variables easier to find, perhaps integrating a "recommended variable" section for functions, and to filter variables better.

To automate the manual tasks at my workplace. Using this tool, we can quickly develop automations.  

At my workplace, I developed three automations which saved a lot of efforts and avoided manual interventions. We saved thousands of manual efforts.

• Screen scraping
• Data scraping
• Web recording, etc. 

The features of this tool are really awesome to use and very helpful to automate tasks.

There are no cons I found in this tool. A free license would help everyone to learn about this tool.

We use UiPath to test automation for asset management, wherein we found it can help us to reduce the time and increase data accuracy.

We have many manual processes internally, so we decided to start evaluating UiPath for automation. We know that automation will help us to be more efficient and accurate.

Browser automation and schedule jobs which are the main activities that require manual work or visual validations by the users.

When using UiPath Studio sometimes I felt lost when trying to locate specific activities, so probably will be a good idea to improve the icons beside the activities, so I can remember easily.

We're doing a pilot. It's something that we trying to use to obtain more sales automatically. It's about selling tickets, and we're building the capability to do that more quickly and reduce costs.

We seen have operational cost reductions. We have improved our efficiency and capabilities. So, there are a lot of benefits.

It has met our expectations.

UiPath Orchestrator is a tool which allows to us to orchestrate all the commands, like a manager and their employees. We can do a lot of processes, not just in one department. It has flexibility, where you can do a process then to move to another process when there is nothing to do. With one robot, you can program it to do many processes.

The programming seems easy.

We are still testing stability, but it seems okay.

It provides a lot of scalability, because we can do a lot of things with it.

The customer support is not that good. You have to send a ticket, and there is no one to call and talk to. When you are talking about operations, it has to be live. Otherwise, you lose money. I would change this a little bit. I think there's an opportunity to improve.

I'm using the UiPath Academy right now. I'm trying to understand and learn, and it is good, which I like.

We had a lot of manual tasks inside the company. People were doing things manually, then they would try to do those tasks faster, which was sort of impossible. With a robot, we automate those tasks 24/7.

When you take the training, it seems complicated, but it's not. You do have to prepare in terms of knowledge. 

We are building it right now, but I will probably have three or four developers on my team.

We saw ROI in 15 days.

I would rate its performance benefits as an eight out of 10.

We also considered Blue Prism.

We went with UiPath because they have a lot of experience in the market. People really trust them. There are also a lot of use cases of success.

Check the use cases, like cases of successes that they had with other companies first. It can be useful for them in making a choice.

Most important criteria when selecting a vendor:

• Product stability
• It can't be complicated.

We have IT solutions that are oriented to service our call center because we are a contact center company. For example, we have a CTI (Computer Telephony Integration) solution to help manage our phone calls. It is something that we developed in house. We are developing a UiPath (the company that acquired ProcessGold) solution using RPA robots to improve our processes. So, that is our main use for the ProcessGold solution.

We use the UiPath product in order to reuse processes that we manage better and use the time of our agents more efficiently. When we established a connection with a client by phone, our agents spend a long time talking with the client and are also responsible for doing some back-end tasks. In order to reduce back-end tasks, we use RPA robots to reduce the time you need to spend on follow-up calls. For example, after a second call with the same client, you may need to fill in a form or a CRM entry. If we can simplify this task of filling out a form where we insert all the information automatically the robot saves that time. That is the main idea and the reason we use these robots.

What I like the most about this solution is that it is easy to develop and easy to train everyone how to use it. So, that means you can train more people in a short period of time and the time of training is reduced. That's the main characteristic of this tool that may have put it ahead of other choices for us. 

If I were to talk about the improvements, I think that reducing the cost would be the first thing on my list. The dashboards for statistics would be great if they were more complete and more easy to integrate. If I could also see all the statistics on a mobile phone with a special mobile application and manage all the bots, this would be helpful.

I think that they must continue to integrate more digital intelligence tools in order to increase the capabilities the product provides for the users of their solutions. I know that they provide some of these tools, but they must continue researching and improving them.

We have been using this solution for about one year.

At this moment, the stability is good. 

In some cases, we have developed some unique bots. At points, we needed to increase the number of bots. The scalability is fine. The number of people using the product for development is between three or four people in our company.

The initial set up was straightforward for this solution.

We have an internal team that makes deployments of all the programs and all of the bots.

This product is similar to Automation Anywhere and BluePrism. They are all similar and they are the leaders in the market for RPA at this moment. The ease of use of the UiPath product was attractive.

My advice for others who are looking into this product is that they have to pay attention to integrate the solution completely, taking into account all your needs and the users in your company. I mean this in the sense that you need to integrate all your applications and to know the profile of all the people who will be involved. You need to know the team you will work with and be able to unify responsibilities for the bots and the people. I think that's the most important thing to know.

On a scale from one to ten where one is the worst and ten is the best, I would rate UiPath a nine. My opinion is that it is a good tool in order to automate all the processes in our contact center. It works to reduce the time for every phone call and makes us more productive for every phone call. 

I use Studio, Orchestrator, attended and unattended robots.

My primary use for this solution is back-office automation in a banking environment.

We run automations in a virtual environment, both for development and production. The robots are implemented in a development environment first, which is connected to Citrix. Once the process automation is finalized, including deployment and UAT has passed, we move the same file from the development Orchestrator to the production Orchestrator in the production environment. Production is also in Citrix.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a three. We have legacy Oracle applications and I'm finding it difficult to find selectors for the older, legacy systems.

On a scale of one to five, judging how beneficial it is, I would rate the training a four. Some of the lessons are really easy, whereas others are more difficult, but you need to finish everything, otherwise you cannot go further. This is what I didn't like about it.

It took approximately one month to implement our first robot. Prior to purchasing the license, we implemented our PoC using the Community Edition. That took three weeks. After that, my company bought the license and it took about a week to put into production.

With respect to saving time, we save a lot of manual hours by using automation. I would estimate that we save eighty hours per month, on average.

In some of our processes, it took an hour to run them and the resource used to have to watch them manually. They are now automated and running in unattended mode, and the resource is finding other activities to do. There are more than one hundred of these types of processes.

In terms of eliminating human errors, I would say that we have a ninety-five percent reduction in our rate of errors.

The most valuable features are the scheduler, queues, and activities. The activities are there for applications like Excel, Word, and Outlook.

More Excel activities should be included. We do have basic Excel activities, but we don't have ones to do things like add colors or formulas. For these types of operations, we always use custom objects and have to write custom code or pay for them.

With respect to the stability, on a scale from one to five, I would rate this solution a four.

My automation is one hundred percent working in my dev environment; however, the same package is not working with one hundred percent success in the production environment. It's a ninety-eight percent success rate, because sometimes there is a network issue, like slowness, and it's breaking my automation.

We have eleven people working in our automation group including process architects, developers, and testers.

I would rate our experience with technical support a five out of five. Whenever I needed help on the infrastructure, or with development, they immediately responded and tried to solve the problem. In cases where it was not solvable, they would jump on a call and look at through our code to help us out.

Prior to using this solution, we used both Blue Prism and Automation Anywhere.

When it comes to deciding the suitability for automation and the choice of vendor, we consider the results of the process mining. We evaluate how many hours and how much money will be saved. We also consider how frequently the automation will be run, such as quarterly, monthly, or even daily.

One of our clients did not like the support from Blue Prism, which is why we jumped onto UiPath and implemented it.

The initial setup of this solution is complex. We began immediately with a setup for high availability, but somehow we messed it up. We did not have the proper documentation and ended up getting help from UiPath.

They helped us, but overall, I would say that it is not straightforward.

We implemented this solution in-house with support from UiPath.

We have not yet seen ROI from this solution.

The licensing fees for this solution are $8,000 USD annually.

Everybody says that this solution is easy to implement, but I do not find it that easy. It may be true for very simple processes, but not for more complex ones. For that, we need to have some kind of development and analytical skills. 

That said, from a code developer's point of view, I haven't found any difficulties with this solution. My advice for anybody who is considering this type of solution is to try UiPath.

I would rate this solution an eight out of ten.