We mostly use UiPath for downloading reports into Excel files, reconcile reports and generate a result which is sent to the users. It is a faster means for automation.
It is a reliable source for faster automation.
Pros and Cons
- "We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good."
- "I think the only issue we have faced is with the upgrade compatibility."
What is our primary use case?
What is most valuable?
We like the ability to capture some of the features on a screen for the application. We also really like the UI, and the design is pretty good.
What needs improvement?
I think the only issue we have faced is with the upgrade compatibility.
For how long have I used the solution?
One to three years.
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March 2025

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What do I think about the stability of the solution?
We are considering other options that are more stable.
What do I think about the scalability of the solution?
We only have five really small programs right now. So, scalability is not an issue for us.
How are customer service and support?
We have not had a need for UiPath tech support.
Which solution did I use previously and why did I switch?
Other departments in our organization were using Blue Prism. I do not know why they chose that versus UiPath. It is possible that they were looking for a higher level of security and stability.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. The license does not have to be in a bundle, like in other competitor products. You only have to purchase at least 10 from the beginning, for one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a educational organization with 501-1,000 employees
Appealing GUI and the Orchestrator queues are helpful for large volumes of data
Pros and Cons
- "The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects."
- "I would like a way to add priority to the outgoing mails from UiPath studio."
What is our primary use case?
I use it to provide training on UiPath.
In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.
I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.
How has it helped my organization?
Currently, I work as a trainer, and the community edition has helped me train many developers in Uipath.
What is most valuable?
The most valuable feature is Orchestrator Queues, as it comes in really handy when processing large sets of data.
I find the great GUI of UiPath very appealing.
The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects.
What needs improvement?
Below are the three features that need improvement:
- Allow "Wait for task" to be used in XAML files other than Main.
- Allow mail-type variable to be stored in Orchestrator queues.
- I would like a way to add priority to the outgoing mails from UiPath studio.
For how long have I used the solution?
I have been using UiPath for one year.
What do I think about the stability of the solution?
I would rate stability at 90%.
What do I think about the scalability of the solution?
Easily scalable by buying licenses from platform.uipath.com.
How are customer service and technical support?
The technical team at UiPath is really very helpful.
Which solution did I use previously and why did I switch?
I did not use another RPA solution prior to UiPath.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I would rate my vendor team a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
My advice is to use the community edition first to automate a small business process and then go full-on with UiPath.
Which other solutions did I evaluate?
I evaluated Automation Anywhere.
What other advice do I have?
Its great software. Just download UiPath and try for yourself.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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UiPath
March 2025

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Works
Easy to centralize task automation and management
Pros and Cons
- "The UiPath Orchestrator is one source to easily manage all bots."
- "I would like to see all a full-featured version for mobile devices."
What is our primary use case?
Our primary use case is to develop automation projects, like automating Excel activities for repetitive tasks and operations on files. We also automate operations on Citrix. With UiPath we can easily manage all of the projects in a single page (i.e. in orchestrator).
How has it helped my organization?
We have used this product to implement automation for several things, including:
- UI automation that updates a project's status based on conditions
- Gathering data from web sites
- Excel functions related to HR operations
- File checks, to determine the validity
- Python and .NET scripts to connect to different databases
What is most valuable?
The most valuable features are Activities, Orchestrator, and UiPath Go!
The UiPath Orchestrator is one source to easily manage all bots.
What needs improvement?
I would like to see all a full-featured version for mobile devices.
In some Activities, there are inconsistencies between versions where the most recent does not have support for throwing the same kinds of errors.
For how long have I used the solution?
One year.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.
Which solution did I use previously and why did I switch?
We did not use another solution prior to this one.
What's my experience with pricing, setup cost, and licensing?
This solution is priced less compared with other products.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works with 1,001-5,000 employees
There are many add-ins for different use cases/environments to implement robots
What is our primary use case?
My primary use cases are the change of customer addresses or their banking information in our systems.
How has it helped my organization?
Easy to handle software, as the "programming" of the robots is done through drag and drop activities. That makes the processes quick to automate.
What is most valuable?
The software, in general, is very well done, as there are many add-ins for different use cases/environments to implement robots. Especially Excel and SAP activities are working very well.
What needs improvement?
OCR and image recognition are already working quite good. But there is still room to improve when it comes to the accuracy, then scraping of scanned PDFs, etc.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Developer at a financial services firm with 10,001+ employees
Easy to use and enables us to create very complex process automations
What is our primary use case?
Used widely in automations of business processes of all kinds.
There's a lot of different useful features in UiPath that makes it easy to use and able to create even very complex process automations.
How has it helped my organization?
Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand. The performance of automations is also one of the best in the market.
What is most valuable?
I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.
What needs improvement?
I think debugging is the worst part of UiPath. Compared to some different RPA tools, this is not the best, but it's still not a problem to troubleshoot any issues that you might have while creating a flow.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Consultant at Capgemini
Web service activity is helpful in implementing web-based automation
What is our primary use case?
- To execute the automation of ticket creation in ServiceNow
- For the critical situation: creating an incident
- For the request: creating a request in ServiceNow.
How has it helped my organization?
- Return on investment is high.
- Reduces the time for accomplishing repetitive tasks.
- Allows developers to learn new technology and help in implementing the same.
What is most valuable?
- UiPath free tool availability and free certification for the developer
- Web service activity is helpful in implementing web-based automation.
What needs improvement?
- It should add the feature of intelligent automation.
- Also, to interpret human decisions using Amazon Alexa as well as machine learning.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Data Management (Programmer) at DHL Express
Helps the operation team increase their production
What is our primary use case?
It is used widely within our organization. As of right now, we already have a lot of robots in the live environment.
How has it helped my organization?
Automation in the data management department to automate few processes to help the operation team increase their production.
What is most valuable?
Reading content for the robot to process with our own logic, and it is very easy to develop with great user interfaces.
What needs improvement?
Handling if-else statements for schedules. It would be great if it had elements which could take care of running the job.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Reasercher at a tech services company with 11-50 employees
A versatile, easy-to-use automation solution with powerful data scraping
Pros and Cons
- "The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use."
- "I like the classic experience for developing, and as a developer, I am used to it, but they are going to the modern experience with selectors and other things. It might have certain advantages, but I do not like it."
What is our primary use case?
I used UiPath for the energy sector and HR, but they were almost industrial processes. The bots were performing and doing transactions all the time.
The use cases were mostly about the extractions from several websites to manipulate data and to put data into other websites to update. We also had campaigns, and we needed to trigger and send lots of emails.
How has it helped my organization?
Our clients could automate manual tasks that were boring. They also implemented a chatbot using UiPath where whenever people called, they just entered the application, and UiPath could retrieve information about the person without them having to go to System A, System B, and System C.
UiPath enabled us to implement end-to-end automation. I went to a system, took the information, and went to a website to submit the information and take out the output. That was end-to-end automation.
It speeds up digital transformation.
UiPath reduces human error, but it also depends on the use cases. It has had a positive effect on our clients' businesses.
Employee time has been reduced because bots can work faster than humans. It saved a lot of time for our clients, but I do not have the metrics.
UiPath, depending on the use case and the company's infrastructure, can save a lot of money. It saved a client's company half a million or a million. It is worth the money.
What is most valuable?
The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use.
Data scraping is very powerful in UiPath. It is very versatile.
What needs improvement?
I have not explored all the UiPath functionalities. I am exploring it a little bit more now, but they are moving to the modern experience, which is something I do not like. They are going in the wrong direction. I like the classic experience for developing, and as a developer, I am used to it, but they are going to the modern experience with selectors and other things. It might have certain advantages, but I do not like it. They should maintain the classic activities. They can consider providing both options instead of taking the classic ones away.
For how long have I used the solution?
I have been using UiPath for almost three years.
What do I think about the scalability of the solution?
I have always worked with UiPath for industrial processes. For instance, it was used for a company that was always processing contracts. They submitted new contracts and ended lots of them at the same time. We did not use it for filling forms or small automations.
How are customer service and support?
I have not contacted their support. I have used the UiPath Community. It is very easy to use. There are lots of people asking questions and lots of people answering them. I usually go there to consult other people. Their community is very valuable.
Which solution did I use previously and why did I switch?
UiPath was the first RPA tool that I used. Before UiPath, I had only worked with BPM and BPMN solutions such as Appian and Bizagi. I switched to UiPath because my company chose it. We had a client who wanted to implement UiPath.
How was the initial setup?
I have seen it deployed on-premises and also on the cloud. I do not know about the deployment of the UiPath infrastructure. I only know how to allocate licenses or install the UiPath license on a computer, which is not hard. It is easy.
What was our ROI?
It is worth the money if you have enough automation and enough use cases. That is applicable to every automation platform. As long as you have the use cases and you can automate them through that application, it will be worth the money.
What's my experience with pricing, setup cost, and licensing?
It is expensive, and it is now getting more expensive. They are the number one in the market, and they are taking advantage of that. It is hard for the companies that have the full infrastructure supported on UiPath to change it. They have to keep it. UiPath is taking advantage of it.
Its cost depends on the company and the contract.
Which other solutions did I evaluate?
I used UiPath in my previous organization. I recently changed my organization, and I am now comparing RPA tools.
What other advice do I have?
I would recommend UiPath to others if they have use cases for it.
I am certified in UiPath. I have used UiPath Academy courses. They are useful when you start developing. I have also attended their seminars.
I have not used UiPath's AI functionality in the automation programs. We started to use it, but then I changed the company.
Overall, I would rate UiPath an eight out of ten. I cannot compare it to others because I never used any other solution, but I find UiPath to be simple and easy to use.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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