I have been using UiPath for quite some time now, and I have realized that it is one of the best automation tools out there. We primarily use this tool for automating our business processes and removing repetitive work with the help of automation. The most interesting part about this (easy-to-learn) tool is that it is accepted almost everywhere in the RPA industry. There are a lot of activities in this tool which will help you automate processes easily.
Works
The most valuable features are its activities
What is our primary use case?
How has it helped my organization?
It has been quite some time since we started using UiPath in our organization and it has done nothing but help us. Everyone in the company now is learning how to use UiPath. It has helped us to automate a lot of menial tasks, such as salary processing and resume organization. There are areas where the employees can focus more on now. All of these things help us manage our organization better.
What is most valuable?
The most valuable features of UiPath are its activities. There are an immense amount of available activities in UiPath. These are the building blocks of your process. Since UiPath is new, it is constantly being updated, and new features are being added accordingly.
What needs improvement?
As of now, UiPath is headed in the right direction, but in the future, it needs to introduce its users to the field of AI and machine learning. These are the new features that should be added in the next version of UiPath. As for the drawbacks, UiPath should really add an option to change the toolbar options which would make it more user-friendly.
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UiPath
February 2025

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839,422 professionals have used our research since 2012.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a tech consulting company with 1-10 employees
The web recorder has been a great help when it comes to automating tasks over the internet
What is our primary use case?
The main request of our clients is the integration with the SAP system and specific tasks of email, like sending and downloading of NFS.
How has it helped my organization?
With the automation of the tasks, we have significantly increased the production of our clients, with robots running 24/7.
What is most valuable?
The web recorder has been a great help when it comes to automating tasks over the internet. The selector is perfect, and it recognizes with mastery all the information that is shown.
What needs improvement?
I think they should give a review on the recognition of text in the PDF files. It can not read a whole file, and that delays the work it has too much.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UiPath
February 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
RPA Developer at a tech services company with 51-200 employees
Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs
What is our primary use case?
We currently use the tool to sell solutions to internal customers. Most of the work that we automate is the migration of data between systems, automation of emails, extraction of data from PDFs with OCR, among others. The gain has been perceptible from the first moment, as human errors have been noticeably reduced to almost zero. Another good point for us is that we can leave the robot working for as long as we want.
How has it helped my organization?
UiPath is certainly the most acclaimed RPA tool on the market. Its ease of use and firepower are prime points for its worship. Its interface is user-friendly, and even those who do not have programming ease can use it. The implementation and editing of selectors make the tool extremely powerful, and your courses at UiPath Academy make learning very easy and fast. The Orchestrator course is really good and allows the solution developer to completely meet any type of demand.
What is most valuable?
- Integration with Outlook, which is the main mail server we use in the company.
- Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs.
- Data scrapping when we need to extract large amounts of information from websites.
- Integration with Excel, when we need to allocate this data in tables or CSV for future use, and many others.
What needs improvement?
Unfortunately, some things could still be improved. The documentation of ReFramework is very confusing, although there is the advanced course of UiPath, where the focus is ReFramework itself. I believe this is the most difficult, since certification is mandatory in ReFramework, and it is the Framework indicated by the company for the solution of problems.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a financial services firm with 5,001-10,000 employees
It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications
What is our primary use case?
The primary use case would be automating repetitive human tasks: read emails to get data, then login to the specific application and select other data based on the email received and reply to the initial email.
The secondary use case would be integration between legacy software.
How has it helped my organization?
It has given back time to the employees, to focus more on tasks that would require creativity and decisions that are not binary.
What is most valuable?
It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications. This feature would give you a way of interacting with applications that would trigger all the logic behind the user data, compared to DB integration, which would require more effort to have the same result.
What needs improvement?
They should define a yearly baseline build version that would support the next features without having to upgrade all the time.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
What you can observe is the stability of UiPath Studio. Sometimes, there are issues with debugging or changing Windows sessions between devices, but the robot running is not affected.
What do I think about the scalability of the solution?
There are no differences in using one robot or 70 so far.
How are customer service and technical support?
The support response time is good for critical issues.
Which solution did I use previously and why did I switch?
How was the initial setup?
It was easy to set up in terms of high-density robots and disaster recovery. Everything is "click to install".
What about the implementation team?
Development is done in-house.
What was our ROI?
I don't have access to this information.
What's my experience with pricing, setup cost, and licensing?
Easy to set up, and now the licensing is more straightforward.
Which other solutions did I evaluate?
We were looking into UiPath, Blue Prism and Automation Anywhere to start RPA development.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Its forum is awesome, and we can find solutions to every problem from there
What is our primary use case?
I'm working in the banking sector, and as we all know, there exist many repetitive tasks which are actually done by human workforces. I'm automating them with UiPath.
Accuracy, time and cost are the benefits I've figured out from my experience.
How has it helped my organization?
UiPath is a wonderful platform which helped me with automating many of the repetitive tasks including data entry, file processing, document classification, and many more like that.
What is most valuable?
As a software engineer, the features I felt the most valuable are given below:
- Version control
- Python support
- Time-saving
- The wide knowledge base on the internet.
- The UiPath forum is awesome; we can find solutions to every problem from there.
- It has nice support too.
What needs improvement?
The product and its documentation are very easy to understand and helpful, but I found some difficulties when dealing with the licensing. I hope they would make that clear as soon as possible.
Then next thing to improve is the option to add activities into the work pane without using a mouse — actually, via real coders like keyboards only. So, adding more shortcuts would be helpful.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Highly stable.
What do I think about the scalability of the solution?
It has a very scalable and easy solution, both in licensing and infra setup.
How are customer service and technical support?
Support with a good knowledge base.
Which solution did I use previously and why did I switch?
No, this is our first solution, and we chose it after a long time market study.
How was the initial setup?
They are providing full support for setup, which includes Webex support too.
What about the implementation team?
In-house.
What was our ROI?
I think the ROI is more than 100%.
What's my experience with pricing, setup cost, and licensing?
I think when comparing with other products, UiPath has a flexible and simple licensing option, and their pricing is also good.
Which other solutions did I evaluate?
Yes, we have tried some proof of concepts with other software like Automation Anywhere, Kryon, etc.
What other advice do I have?
They are also introducing AI/ML to the product. It's time to start using this so we can grow with them.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Application Specialist at a consultancy with 501-1,000 employees
Free training courses eases interested developers into adopting the technology
What is our primary use case?
- Manual processing of invoices
- Outlook lookups for invoices
- Automatic online checks of Oracle, Hyperion, and SAP platform.
How has it helped my organization?
We provide a fast and solid robotic process automation solution to our customers. Robots are easy to understand and deploy. We also perform KT for customers IT department.
What is most valuable?
UiPath is not an open-source project, but it supports private enhancements and plugins. These allow the community to grow and encouraged people to contribute, with best practices. In my experience, the technologies that are supported by an active community, are those ones destined to succeed. This is clearly a great feature that the UiPath Studio platform has. Also, providing free training courses eases interested developers into adopting the technology.
Having an online Orchestrator instance for training purposes is great also.
What needs improvement?
I think that a great, nice, must-have feature should be to allow other languages to invoke code blocks beside for VB.NET. I'm confident that this feature can empower more developers to perform tasks and activities that other tools do not support.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst and Process Consultant, Test Lead at a tech services company
Enables flexibility to use attended or unattended robots on desktops and cloud
What is our primary use case?
- Automatic filling of web forms for request of services
- Searching customers' and providers' information on government websites (to validate registration numbers and expiration date).
How has it helped my organization?
It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience.
What is most valuable?
- The Studio tool: an environment for development with a lot of components.
- Easy to test or simulate the process.
- Flexibility to use attended or unattended robots on desktops and cloud.
What needs improvement?
The solution architecture should be reviewed to offer more opportunities to small companies or small entry level projects. For example, they could accept SQL Server Express Edition or other open software database engine; and allow all components installed in only one server, at least up to 10 robots.
For how long have I used the solution?
Still implementing.
What do I think about the scalability of the solution?
How are customer service and technical support?
They offer a lot of resources before you have to call them: great written material, videos, training courses and a forum.
Which solution did I use previously and why did I switch?
No, only evaluate.
How was the initial setup?
Initial setup is not complex. You can start learning to use the Community version of Uipath Studio, before deploy production environment.
What about the implementation team?
In-house.
What was our ROI?
The ROI was not calculated.
What's my experience with pricing, setup cost, and licensing?
Uipath is competitive when you have hundreds of robots, but it is expensive to small companies or entry level projects up to 10 robots.
Which other solutions did I evaluate?
WDG (Brazilian solution)
YANK (Brazilian solution)
AUTOMATE
What other advice do I have?
The Community Forum and the Academy are great resources to get users experiences and support and should be consulted before starting new projects.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Consultant at a tech services company with 10,001+ employees
It's easy to use and easy to pick up due to the low code functionality
What is our primary use case?
Creating proof of concepts for Oracle product integrations and form filling for clients. We are also in the works of using it to automate expenses in-house.
How has it helped my organization?
UiPath has helped us link legacy Oracle systems that have little connectivity through other integration methods. We are on our way to being able to link UiPath with machine learning and artificial intelligence to automate expenses.
What is most valuable?
The ease of use and how easy it is to pick up due to the low code functionality. The Orchestrator is also invaluable.
What needs improvement?
Making variables easier to find, perhaps integrating a "recommended variable" section for functions, and to filter variables better.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: February 2025
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Great tool