UiPath Reviews

We primarily use the solution for interactions with customers. For those coming through the contact center, we are automating responses and actions.

The solution has improved the company in that when a customer needs to come in and have a consultation with an agent, it opens up a video conference to actually see the other end of the product, the full consultation, instead of being described over the phone. It makes the meetings much more effective.

One of the most valuable aspects of the solution is that we are able to automate a process that doesn't have an easy API or integration. It’s an easy way to complete an outcome without having to read another application.

I have seen a reduction in human error. The assumptions that agents were making previously via verbal communication compared to actually physically seeing something are now completely different.

UiPath has freed up employees' time. I don’t have the exact metric in relation to that, however. Also, this additional time has enabled employees to focus on higher-value work. We’re not chasing issues that can be seen physically, instead of trying to gain understanding by going back and forth via calling or email or chat.

It’s my understanding that UiPath has saved our organization money.

I have used UiPath's Academy courses. It has helped a lot in terms of helping users to understand the whole process. It goes under the hood to help users figure out how everything gets applied and then how we can write code as well. It gives a solid direction of what it takes to be a good developer.

There are definitely some changes I would like to see. I’d like to see, for example, more note code for applications. Some of the complexity of the scripting is hard. If note code was there, it would be easy to just scale it.

I've been using the solution for five to six months.

The stability so far has been good. We just have got to make sure that we don't change anything on the back end and adjust it. Right now, it's a critical path that we need to be aware of in needing adjustments. It offers a great interchange.

Scalability is good in terms of adding more RPA processes across the board. There's also a question of, when things change and adjust, how it reacts to those changes. Scalability can cause issues.

Right now, the number of people who use it in the organization is small. There are
maybe three or four engineers. It's used at a high level. There are more in-depth engineers that are involved with it.

Technical support has been pretty good for asking questions and giving responses. I'm not sure anyone would get a perfect ten out of ten, however, they are good. To be perfect, support would always have to have an answer and do all the work for me. 

The solution was chosen when I was brought on board. I'm not sure what was used previously.

That said, I am familiar with other RPA solutions. For example, Blue Prison is more foreign to me, compared to UiPath. Automation Anywhere seems very familiar from what I have seen, however, I don't really have a good understanding of all the theory, technically, except in terms of UiPath.

The initial setup started off as straightforward, however, it can easily get complex. For example, not knowing the other applications and what it takes to interact with them will make things a bit more complicated. Also, the APIs versus actually scripting information, especially when you're talking databases or backend reports, et cetera, gets complicated.

Our deployment took three months.

The CTO and development team were involved in the process of implementation.

We deployed the solution ourselves, internally.

We have yet to see an ROI, as we just started using the product.

The pricing, in comparison to others in the market, is fair. 

We don't scale that big. If we scaled larger, we might have different opinions about pricing. 

We have the solution on the cloud. It hasn't affected our footprint too much as we haven't really integrated too much at this point.

We use a mix of attended and unattended automation, however, for the most part, it's attended.

I would advise companies to train as many people as they can through the training portal and provide simple boxes and procedures to execute on things that are scalable components.

I'd rate the solution at a seven out of ten. A perfect ten can't happen. However, I'd rate it at a seven due to the fact that it's got the possibility of the cloud, which is great. While I don't have a problem with scalability, there's an issue around how much more it is going to cost. There's a question around scaling and ROI and if it is worth it. 

I actually went for a powerup automation hackathon conducted by UiPath, which gave me the idea to implement this in my organization. I used the product, experienced it, and I'm here. UiPath reduced a lot of manual work and I am getting positive reviews from the company.

UiPath has helped with automation to categorize emails, text capturing to get detailed information about the organization, and reduced manual work a lot which can't be said explicitly. We even tried to used UiPath as a testing tool, and it helped speed development for the project.

The most valuable features are Excel Sheet manipulation operations and the Data Scrapping Wizard.

It provides for easy implementation of the project, where we can easily develop without coding, and there is well-defined process management in the orchestrator.

I can easily get support from the UiPath forum and through the mail.

I would suggest that UiPath be released for use on other platforms.

Almost a year I am using UiPath, well developed.

Previoiusly, we did not use any other solution, this is the first.

The new version is good. It met all of the requirements and more features have been added.

UiPath Studio has improved a lot, testing the custom activity. Previously, UiPath would get a few errors while developing the project, but now it's completely gone.

The new user interface is integrated with Orchestrator and it is awesome.

Our primary use is RPA in insurance.

This solution has given us the fast automation of processes.

The most valuable features of this solution are that it is powerful and easy to use.

The operations need to be improved.

I have been using this solution for two years.

I have tried the RPA tool for the first time and I already love it. How easy it is: you can do all of the daily tasks which you repeat at one click. 

Primary use case: educational purpose and automation for content writing.

Secondary use case: additional content writing and data scraping.

 In our institution, we have to submit a weekly report for the tasks we perform daily. It is very easy to scrape the tasks we do from our academic portal and embed to the report.

Now we can make more assignments and content. On running a robot with a keyword, it writes the content and we just have to sit back.

• Data scraping and web automation
• Citrix automation
• Easy integration with all windows applications.

1. Community
2. Own software stack exchange platform
3. UiPath Go! should be more reachable to developers.
4. Incentives should be given on publication on UiPath Go!

I have been using UiPath for quite some time now, and I have realized that it is one of the best automation tools out there. We primarily use this tool for automating our business processes and removing repetitive work with the help of automation. The most interesting part about this (easy-to-learn) tool is that it is accepted almost everywhere in the RPA industry. There are a lot of activities in this tool which will help you automate processes easily.

It has been quite some time since we started using UiPath in our organization and it has done nothing but help us. Everyone in the company now is learning how to use UiPath. It has helped us to automate a lot of menial tasks, such as salary processing and resume organization. There are areas where the employees can focus more on now. All of these things help us manage our organization better. 

The most valuable features of UiPath are its activities. There are an immense amount of available activities in UiPath. These are the building blocks of your process. Since UiPath is new, it is constantly being updated, and new features are being added accordingly. 

As of now, UiPath is headed in the right direction, but in the future, it needs to introduce its users to the field of AI and machine learning. These are the new features that should be added in the next version of UiPath. As for the drawbacks, UiPath should really add an option to change the toolbar options which would make it more user-friendly.

The main request of our clients is the integration with the SAP system and specific tasks of email, like sending and downloading of NFS.

With the automation of the tasks, we have significantly increased the production of our clients, with robots running 24/7.

The web recorder has been a great help when it comes to automating tasks over the internet. The selector is perfect, and it recognizes with mastery all the information that is shown.

I think they should give a review on the recognition of text in the PDF files. It can not read a whole file, and that delays the work it has too much.

We currently use the tool to sell solutions to internal customers. Most of the work that we automate is the migration of data between systems, automation of emails, extraction of data from PDFs with OCR, among others. The gain has been perceptible from the first moment, as human errors have been noticeably reduced to almost zero. Another good point for us is that we can leave the robot working for as long as we want.

UiPath is certainly the most acclaimed RPA tool on the market. Its ease of use and firepower are prime points for its worship. Its interface is user-friendly, and even those who do not have programming ease can use it. The implementation and editing of selectors make the tool extremely powerful, and your courses at UiPath Academy make learning very easy and fast. The Orchestrator course is really good and allows the solution developer to completely meet any type of demand.

• Integration with Outlook, which is the main mail server we use in the company. 
• Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs. 
• Data scrapping when we need to extract large amounts of information from websites. 
• Integration with Excel, when we need to allocate this data in tables or CSV for future use, and many others.

Unfortunately, some things could still be improved. The documentation of ReFramework is very confusing, although there is the advanced course of UiPath, where the focus is ReFramework itself. I believe this is the most difficult, since certification is mandatory in ReFramework, and it is the Framework indicated by the company for the solution of problems.

The primary use case would be automating repetitive human tasks: read emails to get data, then login to the specific application and select other data based on the email received and reply to the initial email.

The secondary use case would be integration between legacy software.

It has given back time to the employees, to focus more on tasks that would require creativity and decisions that are not binary.

It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications. This feature would give you a way of interacting with applications that would trigger all the logic behind the user data, compared to DB integration, which would require more effort to have the same result.

They should define a yearly baseline build version that would support the next features without having to upgrade all the time.

What you can observe is the stability of UiPath Studio. Sometimes, there are issues with debugging or changing Windows sessions between devices, but the robot running is not affected.

There are no differences in using one robot or 70 so far.

The support response time is good for critical issues.

UiPath is our only solution for RPA from the beginning.

It was easy to set up in terms of high-density robots and disaster recovery. Everything is "click to install".

Development is done in-house.

I don't have access to this information.

Easy to set up, and now the licensing is more straightforward.

We were looking into UiPath, Blue Prism and Automation Anywhere to start RPA development.