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reviewer1249287 - PeerSpot reviewer
Works at a retailer with 10,001+ employees
Real User
Good interface with a modern appearance that is easy to get started with
Pros and Cons
  • "The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance."
  • "The attended bot functionality is in need of improvement."

What is our primary use case?

I am responsible for developing and improving RPA-software bots in my organisation. The processes we work on improving are in the field of finance. We started using UiPath and RPA as a technology about two years ago and are still improving and growing.

How has it helped my organization?

It is implemented within a larger strategy of optimizing processes in our organisation. The tasks which have been identified and thereafter automated with UiPath are now more efficient, achieving savings in personnel and improving quality in some fields.

What is most valuable?

The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance. The number of functions is very good and is still being improved upon. These features allow you to fastly implement automation projects. Furthermore, it is quite easy getting started.

What needs improvement?

The attended bot functionality is in need of improvement. The use cases are rare and the licences are quite expensive (in relation to the use possibilities we see) for attended bots - Therefore we are currentlying neither using or planning to use them.

Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

For how long have I used the solution?

I have been using UiPath for nine months.

What other advice do I have?

I have to say that I am overall very happy with the software and do see little need to give them advice. They have implemented a lot of new things over the past months.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Works at TCS
Real User
Most of the automation is done with a simple click and select. The advantage is that it requires less coding.

What is our primary use case?

I am undergoing UiPath advanced certification. I am performing a use case of a bank where it has to send frequent reminders to its clients who took loans like home loan, personal loan, etc., to pay EMI every month on time. To improve the process for efficiency as well as accuracy, I used UiPath automation to interact with their internal applications and send reminders in a timely manner with no errors.

How has it helped my organization?

It definitely helped in reducing the human force for repetitive tasks. Things that I like most in UiPath is the way we can automate the repetitive and redundant tasks. The new feature like AI computer vision is top notch in this decade where AI and ML are like hot cakes to improve one's technical skills.

What is most valuable?

Most of the automation is done with a simple click and select items, directly on the automated system. The advantage in UiPath is that it requires less coding and has an easy learning curve.
As compared to Selenium, it's very fast and easy to implement.

What needs improvement?

When you update to a new version, sometimes opening previous versions solutions become difficult. The packages between versions become incompatible, and when you install a package from another version, the previous one is not removed, causing a startup error. I need a proper guide for versions and compatibility.

For how long have I used the solution?

Less than one year.

Which solution did I use previously and why did I switch?

No.

Which other solutions did I evaluate?

Automation Anywhere.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
PeerSpot user
RPA Business Consultant at a tech consulting company with 10,001+ employees
Real User
Top 20
Automated customer onboarding experience

What is our primary use case?

Automated customer onboarding experience with UiPath integrated with CRM solutions for banking cost.

How has it helped my organization?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What is most valuable?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What needs improvement?

  • More training opportunities can be incorporated on UiPath Academy for users
  • Real life project examples along with Project videos/Tutorials can give a better glance on tool's capability/functionality
  • OCR interactions video tutorials in real time projects can be saver
  • Improved Customer support Platform on UI Path Academy . E.g. Ticket Raised Details, Ticket Status Updates, Email Updates etc.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Arjun S Meda - PeerSpot reviewer
Arjun S MedaRobotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
Real User

This is a high potential use case and saves significant time and effort when automated. Thanks Rajan for sharing.

NielsM - PeerSpot reviewer
Consultant at Crossroad
Real User
I like the partnership with state-of-the-art applications such as ABBYY or Microsoft OCR

What is our primary use case?

Fast-tracking the interfacing between an in-house planning application and an international partner's planning application.

Using RPA to do check and balances on invoices, and consequently uploading this data to a tax engine and extracting VAT, European sales listing and Intrastat reports. Finally, these reports are uploaded to the dedicated web portals.

Extracting handover data of wagon from a data lake and entering it into the follow-up application, since there is no direct integration yet.

How has it helped my organization?

Via UiPath, we were able to save a workload equivalent of multiple FTEs, which can now be directed at other more important tasks.

What is most valuable?

  • The community edition
  • The partnership with state-of-the-art applications such as ABBYY or Microsoft OCR.

What needs improvement?

  • When automating complex projects, the application becomes sluggish due to the interfacing load.
  • Licensing model is too complicated and has a lot of room for improvement.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Desktop automation features and API services are valuable features

What is our primary use case?

  • Accounts payable and accounts receivable
  • Automating the process of extracting data from vendor invoices and onboarding it to the company's financial application.

How has it helped my organization?

  • It's easy to use and develop the solution, and simple to deploy. 
  • It's way too expensive for small or mid-tier organisations.

What is most valuable?

  • Desktop automation features and API services
  • Email services
  • Third-party vendor integrations, and
  • The community.

What needs improvement?

Pricing and addition of new cutting edge features which it misses from its competitors. If the pricing of the tool is reduced, it would be a big sell for the company.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Managing Engineer at Carrilho Engineering
Real User
Lots of training and learning material are available, including an online academy

What is our primary use case?

UiPath has been working great for us in automating processes where data needs to be manually fed into one application and the result transposed to another one.

How has it helped my organization?

Data entry and data transfer between applications is a slow and error-prone process when done manually. RPA is a great solution to this problem. We're using attended automation for this, but productivity has increased by a factor of 10.

What is most valuable?

  • Ease of use
  • Lots of training and learning material available, including an online academy
  • Quick learning curve for developers, with great templates
  • Wide application support (both native and web-based)
  • Frequent delivery of new features and bug fixes
  • Great pricing when considering the productivity gains.

What needs improvement?

Developers complained about UiPath becoming slow when developing complex processes. This only happens when developing, not when running the automation, so we solved this by boosting developers laptops with more RAM.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
RPA Developer at TRIARQ Health
Real User
Enables us to easily fetch large data from the website

What is our primary use case?

We are developing automation for healthcare claims, insurances, and billing. We are using UiPath for Citrix cloud, web, and desktop automation. We saved 60% FTE by using UiPath.

How has it helped my organization?

UiPath is an RPA tool which provides rapid process automation development as compared to other tools and technologies. UiPath provided a platform for interoperability of web, desktop and cloud environment, so we are able to make connections using UiPath.

What is most valuable?

  • Data scraping is a rich feature UiPath provided: We can easily fetch large data from the website. 
  • Citrix automation allows us to automate cloud-based applications.

What needs improvement?

  • Provide detailed and prescribe 'Debug Mode' i.e Run from step like other debugger and Very useful 'Simulate click' needs to make more stable in next version.
  • Cognitive and machine learning features should add to make intelligent automation in Uipath.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
I.T. Manager at Universidade Aberta
Real User
Valuable drag-and-drop feature and no coding required for process setup

What is our primary use case?

  • Using it on internal processes.
  • Using it for the development of new processes, from an academic point of view.

How has it helped my organization?

It helped my students to understand what an RPA is.

What is most valuable?

Drag-and-drop, and no coding for process setup.

What needs improvement?

Cognitive services.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.