Vicarius vRx Reviews

We mainly use Vicarius vRx for Windows patching.

We were using another product previously for third-party patching, but it did not have any reporting functionality. It did not have any dashboards to see which devices had been successfully patched and whether there was anything outstanding. It did not give us any security insights into CVEs. That is why we ended up looking at Vicarius vRx so that we could have a single pane of glass to see what patches needed to go out and what sort of vulnerabilities we had on our Windows machines.

Vicarius vRx has been really good at protecting our Windows machines and patching them, keeping them compliant. It has definitely helped us. 

Vicarius vRx also helps us stay compliant with our security certifications. We do ISO 27001 and Cyber Essentials in the UK. This product definitely helps us maintain those security certifications. Without a product like Vicarius vRx, we would not remain compliant with those.

We have attempted automation, and it seems to be working well. We have automated the patching for Windows devices for the operating systems and any sort of third-party vulnerabilities. It was very easy to set up and seems to be working well. It has saved about 40% of the time.

Vicarius vRx has a feature called Patchless Protection. We have used it a few times. It is good to have an option where if a patch is not available, it can still help remediate the security vulnerability. It is not something we had in our previous product, so it is good to see.

We could see its benefits immediately. We could see the changes it was making compared to the product we used before. We were using the product called VFA before, so as soon as we switched over to using this, we could see the difference.

Vicarius vRx consolidates vulnerability discovery, prioritization, and remediation in a single platform. That is very important. That impressed us when we were evaluating the product. We were impressed by how it was geared towards that. The other products we looked at had patching tagged on another product, whereas this solely looked after the patching and vulnerabilities, which is good. We did not see any other products with such capability.

It would be good if there were more login options. At the moment, it sends you an email to verify your email address, and then you can log in. It would be beneficial to have other options for signing in, like MFA or maybe security keys, especially since it is a security product.

We have used Vicarius vRx for around a month.

There have been no issues; it has been absolutely fine.

It is very straightforward to scale up with more machines, so there are no problems there.

I have not contacted their support. We only received help from someone at Vicarious during the initial implementation.

Positive

We were using a product called VSA before. We switched because it did not have good reporting on vulnerabilities. When you set up the patching, it would try to update the apps, but you would not be able to tell in a single pane of glass what was successful and what was outstanding. It did not look into security vulnerabilities.

The customer support and account management were also not very good. That played a big part in it as well.

It was not as easy as it could have been, but it was fairly straightforward.

The initial deployment took about a week. We received help from someone at Vicarious during a call, but most of the deployment was done in-house.

It does not require any maintenance on our end.

Only one person was required for the deployment.

By using Vicarius vRx, the meantime to remediate vulnerabilities has gone down by about 60% to 70% as compared to VSA. 

In terms of reducing the time spent on patching, it is a little bit difficult at the beginning because you are initially setting the product up. It has probably saved about 50% of the time.

I think the pricing is very good. The pricing was very reasonable and fair compared to other products.

I liked that there was no tiered system. One price gave access to everything, which is nice. It is not something you get too often with enterprise IT.

We did have a look at a few other products. One of the things I liked about Vicarius vRx is that it had quite a wide support for updating different products. Quite a few products we looked at for patching did not update many third-party applications. They were more geared towards patching Windows, which we did not need, whereas vRx seemed to be able to pretty much handle any application we had in our fleet. That was what drew us into Vicarius vRx.

We looked at NinjaOne mainly. Earlier on, we did look at a few other products, but they got dismissed due to not having much support for third-party patching.

Vicarius vRx is definitely more robust than others as a remediation solution.

I would advise testing it out because it is dedicated to patching rather than being an add-on product to an existing tool, which is what happens with most of the competition. For instance, when we were using VSA, we had to pay for VSA, and then we had to pay for an add-on to do third-party patching. We did not need or use a lot of the functionality of VSA that we were paying for, whereas Vicarius vRx is more of a focused product to do patching, so you are getting the full use of the product.

To new users, I would advise ensuring that your deployment methods are working and then testing with a small user group to make sure there is a smooth transition.

Overall, I would rate Vicarius vRx an eight out of ten.

We use vRx to do the patch management, vulnerability assessment, and remediation.

Vicarius vRx helps consolidate multiple tools for patching and remediation. It's critical that Vicarius combines vulnerability discovery, prioritization, and remediation in a single platform. We selected it for that reason. It protects us well. We use other tools, but we always go back to Vicarius to ensure everything's in line.

It reduces the time needed to detect and remediate threats by about an hour. I would estimate it saves us about 20 hours each month that we can allocate to something else. 

I like that vRx is cloud-based. It protects the health of applications against zero-day threats. We tried patchless protection, but I don't think we've ever tested it. I don't know if it's ever been triggered, but I believe we'll see a value from it the day it's triggered.

I don't like logging in. The portal could be a better process. You could use some third-party push notification rather than sending an email, waiting for the link to generate, and clicking on it. That would be good. It's somewhat frustrating when I need to log in.

I have used vRx for one year.

Vicarius vRx is pretty stable.

Vicarius vRx's scalability is fine.

We used Acronis and Qualys before switching to Vicarius vRx. Vicarius' dashboard is much better and it's easier to use.

Deploying Vicarius vRx is easy and takes about 10 minutes. One person is enough to deploy it.

Vicarius vRx is slightly expensive. It could be a little lighter on the wallet.

I rate Vicarius vRx 10 out of 10. I recommend vRx because there's a lot of automation you could do. There are many opportunities from a special automation perspective to define and execute your playbooks. If you have third-party tools and controls, you should ensure that you have them ready in advance to push out the application. 

The primary use case is mainly for updating servers and client PCs. These are the main devices we update or patch with the software. 

The reason we went forward with this software is due to the fact that we needed a solution to patch servers, and it wasn't being done on a regular schedule.

We were using Microsoft Endpoint Manager to configure the update range for our devices across the organization. However, it wasn't getting all of the patches to the software we deployed regularly. We implemented this to supplement the updates alongside patch management. We didn't have a robust patch management solution which made the process of updating and installing cumbersome. Vicarius expedited the process for us.

We did not have any visibility before over the vulnerabilities that were within our network, other than what independent research provided. We'd have to read news and blogs. Now we have a simplified dashboard that highlights those vulnerabilities, including zero-days and the risk level of each vulnerability.

The dashboard has been really great. We can now see trends. We can see the vulnerabilities that are being detected and mitigated. 

It's helped us with challenges in an educational organization. It's made a big impact. It's improved the level of flexibility we have to deploy patches. We do get a lot more granularity and can see what kind of patches we want to deploy, the timeframe, and the groupings and various options we have for deployment. If we had devices that only need a certain patch due to specific software and other schools don't, we can isolate out groups and deploy patches to specific groups.

The solution consolidates vulnerability discovery, prioritization, and remediation all in one single platform. It eliminates the need for other services and simplifies management while expediting and streamlining vulnerabilities and patch management.

We've been able to reduce mean time to remediate vulnerabilities. We're on a good schedule for implementing updates and patches based on the level of severity. However, we can deploy patches on the fly if the need is severe and critical. This is the first time we've implemented patch management in this organization, so I can't speak to how much time has been saved. That said, prior to implementation, all patches were remotely handled by Windows updates. The reduction in mean time has positively affected operations as it's made it easier on our side. IT no longer has to manually research and do analysis. That part is almost non-existent. In the past, there was a lot of research into updates and trends. Vicarius does all the hard work for us. We get real-time, accurate information on the latest cybersecurity trends in order to respond accordingly. They have a robust library of scripts that we can deploy as opposed to not just knowing there is a vulnerability but having to create a script.

We've been able to reduce the amount of time spent on patching. We used to do it manually. If it wasn't possible to do it through a Windows update or if the Intune process did not get the patch applied, we would have to try and get all devices across all organizations to the latest versions and make sure the software was also patched. It's saved us an incredible amount of time. We no longer have to touch those systems. We can just rely on the automated system and the schedules we've set. It's a huge time saver. It's saved us hundreds of hours. 

Patchless Protection helps protect us from vulnerabilities that may not yet have patches from the manufacturer. I've used it for a piece of software that we don't have a patch for. It monitors that software, analyzes it, and makes sure nothing nefarious is going on when it's vulnerable. 

The scripting engine enables us to create custom scripts. I haven't written any scripts; however, I have used it to push out an upgrade, for example. They have a ton of scripts provided by the community. Since I started with the solution, the growth of the library has been extensive. I've been excited with what I've seen and I know I'll be able to use it in the future.

They have a great forum. I haven't used it and haven't felt like I needed to, although I have used their FAQ and documentation, and that's been really helpful. 

It's great for keeping our environment protected. It does an extremely good job of patching everything we need it to.

While it's not under their control, I would like to see more ways to get some apps with vulnerabilities patched. They do a good job of giving us a good inventory of what we really need to keep an eye on. However, if they can work with the vendors a bit more to find some solutions to open vulnerabilities, it would be ideal.

I've given Vicarius some feedback in regards to granular naming or groupings of devices. We have so many sites that I've asked if it's possible to make changes. For the most part, they've been helpful in addressing this. They've been really trying to take any feedback to their engineers and they do try to implement our requests. 

We deploy our applications via Microsoft Endpoint Manager to our devices. However, when Vicarius rolls out a patch, and we roll it out via Microsoft, the version changes on that application. Endpoint Manager will determine if the app is no longer installed and try to update the app. It needs to not trigger Microsoft so that Microsoft no longer thinks the app is installed. However, the workaround is that we can install it from their platform console instead of Microsoft, and that seems to fix the issue. 

They do have a search function for device names. They already have a list of all our devices, however, if I'm looking for something, sometimes the name does not come up at the top of the list. I have to search. And when you have thousands of devices, that process can become quite tedious. I've given this feedback and they've mentioned that's an issue they want to fix.

I've used the solution for about a year.

Technical support and VicariousRx (vRx) has been great. They are professional and responsive. We've met with them frequently - once or twice a month - to go through questions we have or them getting feedback after an implementation. Even their chat system has been helpful. I've used it to ask questions, and I've gotten a response within a few minutes. The communication is great.

Positive

Compared to other solutions, it's more robust as a remediation solution. Not only dos it handle patch management, but we can deploy applications from Vicarius instead of Microsoft or any other MDM. We can leverage their inventory management as well. 

Their scripts have helped us. We needed to upgrade Windows 10 to Windows 11, and they had a great script that was community-driven. We were able to leverage that to upgrade a lot of our computers remotely. We could send the script and have it run in the background and it's saved us a lot of time. 

I ran into one issue when I was deploying their software to our servers. However, it turned out to be a configuration change that had to be done on our end. That's the only issue. We've had no issues deploying. 

It did take a while to deploy more due to my schedule. That said, it shouldn't take too long. If they had a more automated setup system, it would be ideal. Some I have to deploy manually.

We're a customer and end-user. 

As a unified vulnerability remediation platform, I'd suggest that clients who already have a patch management tool consider Vicarius. There are many great products on the market. However, from personal experience, if someone is looking for something better, I'd recommend Vicarius. Their team is very helpful. We've dealt with vendors where product managers don't have control. Vicarius has a team that is extremely helpful, accommodating, responsive, and knowledgeable. They made the whole setup process easy, and if we need help, they are ready to assist. When you can't find someone who is able to give you the support you need, it's frustrating. Vicarius is 100% ready to provide solutions when they see a problem, and they are great at letting us know about the roadmap of features. They're on top of making our systems better. 

We noted the benefits of Vicarius pretty immediately - within a month or so. That's when I first started deploying it to a large amount of devices. I was able to see the progress of the updates I was pushing and the remediations. The benefits were pretty apparent right away.

I'd rate the solution nine out of ten. They are a young company, and I see a lot of good things on the horizon. Their team is growing, and they will be implementing a lot of stuff. They are going to have a well-polished product very soon. 

We wanted Vicarius vRx to have an automated way of keeping our systems up to date and to do tests and deploy new software updates, especially related to third-party software. Non-Microsoft-type updates because we had an issue installing updates that were not patched by our normal patch cycle. So, we wanted a solution that could address that issue. 

We found that for servers, it was a little difficult to use, not because of the solution's shortcomings, but because of Microsoft's shortcomings, so when Microsoft deploys patches that have issues, We end up in a situation where we auto patch, and then we have to back out these patches because Microsoft patches have bugs in them. So, we have decided to use the solution only to patch our end-user systems, laptops, and desktops.

It is critical for us that vRx consolidates vulnerability discovery, prioritization, and remediation all in one platform because we don't have a large staff complement. We have a couple of people, so we love that this tool can automate everything.

Vicarius vRx helps protect our environment, which has greatly improved our operations. One of our challenges was the high number of software vulnerabilities we couldn't keep on top of. With vRx, we don't need to do vulnerability scans because we can see our vulnerability status at any time, which has been helpful.

Vicarius vRx helped us reduce the time needed to remediate vulnerabilities from our endpoints. In the past, we patched endpoints sometimes once every three months. Now, we can patch in real time, especially because we have deployed it to the end user systems. We used to patch once every three months, and now, with vRx, when a patch is available, we patch within the week.

Vicarius vRx's ability to patch third-party software is particularly valuable for us. Frequent updates for applications like Adobe and others highlight the limitations of Microsoft's patching solutions for non-Microsoft software.

I would like to see a way to build a virtual environment where we can test patches in real-time before we deploy. In other words, if vRx had a cloud environment that mimicked a section of our environment, we could test there, ensure everything is fine, and then push the button to deploy automatically. I know that's a big ask, but that would be great.

I have been using Vicarius vRx for almost one year.

We have not experienced any stability issues. Vicarius vRx is lightweight and doesn't require a lot of resources.

We have a footprint of about 600 systems. We haven't seen any issues with that scale, and we believe we can scale much above that.

We have used the Microsoft equivalent of vRx. However, it doesn't patch third-party apps unless we pull the download into Microsoft and then deploy it.

There was a slight learning curve, but it wasn't steep. I would say it is a relatively simple deployment.

Three of us were involved in the deployment, and one person was in charge.

Vicarius vRx is reasonably priced.

We have considered a SolarWinds solution and a ManageEngine solution. However, Vicarius vRx was superior in ease of use and support.

I would rate Vicarius vRx nine out of ten.

It took us a while to see the benefit of vRx because we didn't have the manpower to deploy it. We should have gone back to Vicarius and asked for help with the deployment because they indicated they were willing to do that, but instead, we put it in the hands of someone who ended up leaving the organization. So, it was unsupervised for a while. Vicarius vRx reached out to us to see how we were doing, and that is when we expressed our issue. We have set up weekly meetings with them until we have vRx properly deployed and doing what we want.

The scripting engine is not a functionality we are currently using. Still, we are planning to use it in the next weeks because we realized that it could help us solve an issue that we have with different systems requiring different policies.

Some systems require maintenance, such as manual deployment, but after the deployment, we can easily update the agents by automating them.

Vicarius vRx can easily replace most of the other patch management tools. It is more cost-effective and does things other patch management tools don't. For third-party applications, it can automatically keep those applications up to date by pulling and deploying the updates.

I suggest being ready to deploy agents to the machines quickly. The quicker you can use the solution's capabilities, the better. So, I would say learn about the solution beforehand and then get ready to quickly deploy the agents so that you can start applying your policies.

We use vRx for third-party patching, OS patching, and vulnerability scanning.

We realized the benefits pretty quickly. One of our clients, who is in the financial sector, required a vulnerability solution. It has reduced our mean vulnerability resolution time. I wouldn't say it's reduced our vulnerability patching time, but it has enabled us to catch some things that were missed by our primary patching tool. 

We like Vicarius' vulnerability scanning and patching. The solution is also useful as a backup for our RMM. It helps to catch some things that may have been missed, but vulnerability scanning typically benefits our clients the most.

We were looking for a tool that combines vulnerability discovery and remediation. We've used vRx's patchless protection feature a few times. It doesn't come up that often, but we have had success with it when we've tried to use it. 

Some of vRx's reporting is difficult to configure. It requires multiple steps, especially if you're configuring more than one report at the same time. 

I have used Vicarius vRx for around six months.

I've never had issues with vRx's stability in the six months that I've used it. 

We only have about four clients. 

I haven't contacted Vicarius support, but some other team members have. It was related to account creation. Some users were locked out. They were responsive and helpful. 

We also use CyberCNS. Vicarius has a more user-friendly interface. It's a more premium tool, but it's also more expensive. On the other hand, CyberCNS has a more feature-rich AP compared to other solutions on the market. Vicarius vRx is more robust. 

Deploying vRx is straightforward. One instance takes about one or two hours to deploy. Onboarding takes a few hours. We had help from Vicarius during deployment. They spent 30 minutes to an hour showing us things. We were able to pick it up from there and deploy it on our own. It doesn't require any maintenance. 

I'm not involved in purchasing, but vRx isn't cheap. It's one of the more expensive tools. 

I rate Vicarius vRx nine out of 10. Even if you already have a patching product, your primary patch management tool will always miss some things. It's always good to have a second tool for validation, especially for clients that deal with heavy regulation, such as financial services or government contracting. You need to be confident they are fully patched and have reports to provide to the auditors.