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Sean Sehwan Kim - PeerSpot reviewer
Information Security Manager at kakaopay
Real User
Provides various API systems and comprehensive reputation information about IPs
Pros and Cons
  • "The product is easy to use with coding, such as Python or Java, via its API."
  • "The platform could improve in the areas of endpoints and networks."

What is our primary use case?

The API provided by VirusTotal helps us determine the maliciousness of IP addresses.

What is most valuable?

The most valuable features of the product are the various API systems it provides. Using the API, allows us to check the reputation of IP addresses, hashes, or URIs, enabling us to implement an automation system in our environment.

What needs improvement?

The platform could improve in the areas of endpoints and networks.

For how long have I used the solution?

We have been using VirusTotal for two years.

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What do I think about the scalability of the solution?

In our company, I work as a cybersecurity manager in our IT department. Approximately 15 executives in our team use VirusTotal.

Which solution did I use previously and why did I switch?

We were using IP Quality Score previously but switched to VirusTotal because it is more affordable and easier to use via API. Additionally, it provides comprehensive reputation information about IPs and hashes.

How was the initial setup?

VirusTotal provides the functionality as a SaaS service, making the initial setup straightforward.

What's my experience with pricing, setup cost, and licensing?

We are using VirusTotal with free licenses, managing the license limits across three or four accounts, thus incurring no costs.

What other advice do I have?

The product is easy to use with coding, such as Python or Java, via its API. However, it might be challenging for non-coders to utilize it effectively.

It is recommended due to its affordability and functionality. I rate the product an eight out of ten as it provides a variety of APIs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Yu-Lin Lee - PeerSpot reviewer
Sr. Threat Researcher at Trend Micro
Real User
Top 10
Its search algorithm and efficiency are higher than other tools
Pros and Cons
  • "It is quite simple for anyone if they just want to check some suspicious URLs."
  • "I have never had any problems with stability or bugs while using VirusTotal."
  • "They can improve the telemetry. Whenever we handle a sample, they cannot provide any information about a victim."
  • "They can improve the telemetry. Whenever we handle a sample, they cannot provide any information about a victim."

What is our primary use case?

Using VirusTotal is my responsibility in my current job. I have been utilizing it for security intelligence purposes.

What is most valuable?

It is developed by Google, which means its search algorithm and efficiency are higher than other tools. It is quite simple for anyone if they just want to check some suspicious URLs.

What needs improvement?

They can improve the telemetry. Whenever we handle a sample, they cannot provide any information about a victim. We need to guess which one is infected. It's also challenging because there's not enough information about the target.

For how long have I used the solution?

I have been using VirusTotal for about six years, starting from my first job at Fortinet and currently using it at Trend Micro.

What do I think about the stability of the solution?

I have never had any problems with stability or bugs while using VirusTotal. It has never broken down.

How are customer service and support?

I am not familiar with their support team. I know it's possibly hired by Google.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup can be difficult. It depends on whether someone has a cybersecurity background or not.

What's my experience with pricing, setup cost, and licensing?

The pricing can be quite expensive, and it is dependent on usage.

What other advice do I have?

I recommend VirusTotal for both people without a cybersecurity background and those with one since it provides intelligence from sixty vendors of antivirus engines.

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Product and Project Manager at iForensics Digital Inc.
Real User
Top 20
Comprehensive database, leader in their field, with defined return on investment
Pros and Cons
  • "The most valuable feature is the worldwide malware information database."
  • "I would like to see an improved user interface and some automation."

What is our primary use case?

Our primary use case is for information regarding malware and analyzing our samples once we are found in a cybersecurity forensic case.

What is most valuable?

The most valuable feature is the worldwide malware information database.

What needs improvement?

I would like to see an improved user interface and some automation.

For how long have I used the solution?

I have been working with VirusTotal for the past two years.

How are customer service and support?

Technical support is good but they could improve the time in handling cases.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward and easy. The implementation took about three days.

What was our ROI?

There is definitely a return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing is very economical.

What other advice do I have?

Everyone who works with malware, cybersecurity, or related fields should use VirusTotal. On a scale of one to ten, I would rate VirusTotal an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: December 2024
Buyer's Guide
Download our free Anti-Malware Tools Report and find out what your peers are saying about VirusTotal, OPSWAT, Cuckoo, and more!