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Sean Sehwan Kim - PeerSpot reviewer
Information Security Manager at kakaopay
Real User
Provides various API systems and comprehensive reputation information about IPs
Pros and Cons
  • "The product is easy to use with coding, such as Python or Java, via its API."
  • "The platform could improve in the areas of endpoints and networks."

What is our primary use case?

The API provided by VirusTotal helps us determine the maliciousness of IP addresses.

What is most valuable?

The most valuable features of the product are the various API systems it provides. Using the API, allows us to check the reputation of IP addresses, hashes, or URIs, enabling us to implement an automation system in our environment.

What needs improvement?

The platform could improve in the areas of endpoints and networks.

For how long have I used the solution?

We have been using VirusTotal for two years.

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What do I think about the scalability of the solution?

In our company, I work as a cybersecurity manager in our IT department. Approximately 15 executives in our team use VirusTotal.

Which solution did I use previously and why did I switch?

We were using IP Quality Score previously but switched to VirusTotal because it is more affordable and easier to use via API. Additionally, it provides comprehensive reputation information about IPs and hashes.

How was the initial setup?

VirusTotal provides the functionality as a SaaS service, making the initial setup straightforward.

What's my experience with pricing, setup cost, and licensing?

We are using VirusTotal with free licenses, managing the license limits across three or four accounts, thus incurring no costs.

What other advice do I have?

The product is easy to use with coding, such as Python or Java, via its API. However, it might be challenging for non-coders to utilize it effectively.

It is recommended due to its affordability and functionality. I rate the product an eight out of ten as it provides a variety of APIs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Burak AKCAGUN - PeerSpot reviewer
Business Development Manager at Axoft Ukraine
Real User
Top 5Leaderboard
A highly stable solution that can be used to manually investigate data leaks, compromised information, and malware
Pros and Cons
  • "With VirusTotal, I can check for any hash, malware, file, domain, IP URL, or malicious URL, and Kaspersky stays clean."
  • "VirusTotal is hard to understand because you need to know Google Docs to create queries, and it doesn't have documentation for that."

What is our primary use case?

I use VirusTotal to examine and manually investigate data leaks, compromised information, and malware. If some malware is targeted at our region, I try to find that with the hash in IoC and create alerts. For example, if some attacker creates ransomware and targets Turkey's financial sector, I write a query for that. After that, Google will show me the hash related to my research. After that, I add this hash to create alerts if a customer gets mail attacks related to this cache.

What is most valuable?

With VirusTotal, you can do a competitive landscape. For example, I use Kaspersky Endpoint solution antivirus. With VirusTotal, I can check for any hash, malware, file, domain, IP URL, or malicious URL, and Kaspersky stays clean. I can see if Kaspersky misses attacks.

What needs improvement?

VirusTotal is hard to understand because you need to know Google Docs to create queries, and it doesn't have documentation for that. If you write a specific query, you can find data leaks, mail issues, and incident responses. Google has three billion data for IP and domain. It's a huge database. Google doesn't have any understandable documentation for how to create queries.

For how long have I used the solution?

I have been using VirusTotal for six months.

What do I think about the stability of the solution?

VirusTotal has amazing stability.

I rate VirusTotal ten out of ten for stability.

What do I think about the scalability of the solution?

Around five people are using the solution in our organization.

I rate VirusTotal ten out of ten for scalability.

How are customer service and support?

I was not 100% happy with VirusTotal's technical support because they don't have a solid structure. Two weeks ago, I needed a use case for the financial sector, and they couldn't share the use case.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution's initial setup is easy, and I can do API integration with solutions.

What's my experience with pricing, setup cost, and licensing?

VirusTotal is an expensive solution.

What other advice do I have?

Overall, I rate VirusTotal ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Product and Project Manager at iForensics Digital Inc.
Real User
Comprehensive database, leader in their field, with defined return on investment
Pros and Cons
  • "The most valuable feature is the worldwide malware information database."
  • "I would like to see an improved user interface and some automation."

What is our primary use case?

Our primary use case is for information regarding malware and analyzing our samples once we are found in a cybersecurity forensic case.

What is most valuable?

The most valuable feature is the worldwide malware information database.

What needs improvement?

I would like to see an improved user interface and some automation.

For how long have I used the solution?

I have been working with VirusTotal for the past two years.

How are customer service and support?

Technical support is good but they could improve the time in handling cases.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward and easy. The implementation took about three days.

What was our ROI?

There is definitely a return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing is very economical.

What other advice do I have?

Everyone who works with malware, cybersecurity, or related fields should use VirusTotal. On a scale of one to ten, I would rate VirusTotal an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: January 2025
Buyer's Guide
Download our free Anti-Malware Tools Report and find out what your peers are saying about VirusTotal, OPSWAT, Cuckoo, and more!