VMware Carbon Black Endpoint Reviews

CB Defense could be more compatible with Linux, and its cloud provision could be improved.

I've been using CB Defense for two years.

CB Defense is scalable so long as the deployment has been done correctly.

Carbon Black's support team are very slow to answer questions.

The initial setup was fairly easy. Deployment will take one to two weeks, depending on how many endpoints there are.

CB Defense is available on a yearly subscription and is priced by the number of endpoints.

I would recommend CB Defense for users who want an on-prem solution that lets them see the whole process of any event. I would give CB Defense a rating of six out of ten.

We primarily leverage the product for its security functionality.

The product is pretty strong in terms of security and their features are very good in that respect. Their research engine, the antivirus engine, it's very strong compared to any other product on the market right now.

The solution is stable.

They do have options on the market that can scale. 

Technical support is great.

It's not too difficult to set up and the deployment is fast. 

Carbon Black does not have a big market in Pakistan right now. They are actually trying to penetrate the region right now. They don't have many customers. Even we are new to the Carbon Black as well, in that we knew about Carbon Black for a long time, however, as far as implementing it and giving it to our customers, we are still new to it.

The pricing could be more reasonable. 

I've been dealing with the solution for six to seven years or so. It's been a while. 

The stability has been excellent. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good. 

There are versions of the product that can scale. 

We have about three customers that use the product at this time. It's not that many as it's not a well-known product in our region. 

Normally they have pretty good technical support. Specifically, if you purchase the technical support directly from Carbon Black, then they are very responsive and very quick.

I also deal with McAfee and Kaspersky.

The initial setup is pretty straightforward, and the deployment is fairly quick. Of course, it depends on the environment. However, it shouldn't take more than a day or two to set up and to have everything up and running. 

We have one person, an engineer, that can handle deployment and maintenance tasks as necessary. 

We are able to implement the solution for our clients. 

The pricing could always be a bit better. They could work to make it less expensive. Right now, they are far and above more expensive than other similar options on the market. 

The license costs are paid yearly.

We are resellers. 

The solution can be deployed both on-premises and in the cloud.

I would definitely advise new users of just this one thing: that before thinking about Carbon Black or purchasing it, they should look for other solutions as well. As far as the cost is concerned, Carbon Black is much more expensive than any other product. That's something that needs to be taken into account.

I would rate the solution at a nine out of ten. 

Our primary use case is for application control.

The whole purpose of the product, like application control, is very good, and also if you need to update some policies, it works well and instantly.

I would like to see the user credentials feature improved. I would also like to see more reporting features and better ways to roll the reports out.

I have been using Carbon Black CB Defense for more than a year.

I would say the stability is high a nine on a scale of one to ten.

On a scale of one to ten, I would give it a nine for being highly scalable.

Technical support is pretty responsive. I have not had to use them a lot and when we need them we route them through our team.

The initial setup was straightforward I had some minor issues with the web application I logged in and fixed them. The initial deployment only took about half a day. We have deployed to around one hundred systems.

The deployment was done in-house.

The pricing is annually based and operates through another department than mine.

I would rate Carbon Black CB Defense an eight out of ten.

We primarily use the solution for operations and also security. On the security front, we have a specific project that's ongoing right now. We are moving away from the on-prem Carbon Black to the cloud one. 

We primarily use the solution for endpoint protection.

The protection of the user machines has been great. For example, if a laptop gets stolen, or let's say, an employee gets let go, the product provides us with the ability to actually lock people out of the network and handle remote wipes and stuff like that.

The initial setup is very easy.

The on-prem one was very problematic, especially version 7.2, which did not play nice with Symantec at all. The last upgrade of the client actually triggered a block to the networking, to our active directory domain controllers.

There was a bug that we found was in Macs. It was triggering false positives as it wasn't able to figure out the right parent upon login. With the Carbon Black Cloud, we just got it two to three weeks ago. So far, I haven't seen any false positives. The cloud seems to be a much better product. 

With the on-prem one, the bug has been reported by the community in early January or February, something like that, at the beginning of the year, and it's still not addressed. They have released two versions since then, and yet neither of them addresses this specific issue.

I need more time to explore the cloud deployment, as we've only had it for three weeks at this point. 

It's been at least four years since we started using the solution. Four or five years.

We started with the on-prem one and now we're in yet another project with a cloud deployment.

While the on-prem has some bugs we have been dealing with, so far, after using the could for three weeks, it's like night and day. It's been very stable. There are no bugs or glitches.

I'm not aware of the scalability capabilities yet, as I don't have the entire company on it yet. We are still in testing mode. We just got the cloud deployment three weeks ago. So I can't really answer that truthfully.

Right now, we have seven people on the solution currently.

We haven't yet used the technical support. I can't speak to how helpful or responsive they would be.

That said, we did use technical support when we were on the on-premises version, and they were terrible. We would ask for bug fixes and new versions would come and yet they would not actually fix the problems that were highlighted.

We also use Red Cloak, which is a completely different prody=uct and something that we still use. 

The initial setup is very simple. The cloud version in particular is very simple. It's not overly complex or difficult.

I'm not dealing with the pricing. I can't speak to the costs involved.

There are two versions of Carbon Black that VMware has, one of them is the on-prem one and the endpoint clients are in the user machines and servers, so AWS and data center and VSS.

I'd advise those interested in the solution to go with the cloud deployment model. We've had a lot of issues with the on-premises version.

I'd rate the solution at a seven out of ten. There seems to be quite a disparity between the cloud and on-premises versions. 

This product would help any organization to increase its detection and prevention with event investigations and immediate response to data infiltration. 

Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes.

Carbon Black Cb Defense has a nice component called Alert Triage. It has helped to detect threats across the data. It contains full details of the process execution "kill chain" and "go live" for immediate remediation.

It would be a better solution if Carbon Black Cb Defense had an on-promise solution and a virus auto delete or quarantine.

No scalability issues.

The initial setup is straightforward. The configurations are a bit complex.  

The vendor has a high level of expertise.

The cost is a considerable factor, but the benefit factor is the most important. When you compare it with other products, the price is high. Carbon Black will negotiate the price.

We evaluated McAfee and Symantec.

I have done a few PoCs and implementations with Carbon Black Cb Defense.

We primarily use this product to provide threat intelligence to our SOC about our endpoints.

One of the most valuable features is that it will block vulnerable sites. If there was a connection between one of our devices to a known malware site, it will block it. Then also alerts our SOC.

This product should be cheaper.

I have been working with Carbon Black CB Defense for three years.

Stability-wise, it is good.

I am satisfied with the scalability. We use it across the company and all of the users have it on their laptops. It's a mixture of IT people, finance, doctors, lawyers, dentists, and other professional services. It's a wide range of people and there are about 180 in total.

The technical support is okay.

We also use Sophos Intercept X in our business.

CB Defense is pretty straightforward to set up.

The implementation was done by my own team.

This is a really expensive product and we pay licensing fees on a yearly basis. The subscription includes technical support.

I would rate this solution a nine out of ten.

It is a very complete platform. It is very useful for my customers.

Carbon Black CB Defense is ideal for a medium-sized business. It is not, in my opinion, suited for large enterprise companies.

Carbon Black works very well for the endpoint. It explains the situation very clearly.

I believe they could improve the new intelligence solution to monitor activity, in the network. They will most likely need to create or include a feature that checks the network.

I have worked with Carbon Black CB Defense for three or four years.

Carbon Black CB Defense is a very stable product.

The scalability of Carbon Black CB Defense is very good.

I would rate Carbon Black CB Defense an eight out of ten.

We are a distributor for Carbon Black and CB Defense is one of the products that we work with and demo for our customers.

With the Carbon Black endpoint Agent, we have automated the process of isolating the host when a threat appears on it.

Using Open API, we were able to freely perform the necessary integration with our other security solutions.
CB Defense allows us to see our whole process as it starts on our endpoint.

The threat analysis functionality is good.

To improve the ability to connect also feeds of third resources (communities).

We have been using this product for more one year.

CB Defense is a stable solution. I do not remember any situations where there are any problems with sensors or endpoints. Just all information about the processes at the endpoint is collected and sent to the Cloud.

This is a scalable product.

The technical support is good and we always get answers to all our questions and necessary recommendations for using the Carbon Black Defense.

Overall, this is a very good product.

I would rate this solution a ten out of ten.