VMware Carbon Black Endpoint Reviews

We primarily use this product to provide threat intelligence to our SOC about our endpoints.

One of the most valuable features is that it will block vulnerable sites. If there was a connection between one of our devices to a known malware site, it will block it. Then also alerts our SOC.

This product should be cheaper.

I have been working with Carbon Black CB Defense for three years.

Stability-wise, it is good.

I am satisfied with the scalability. We use it across the company and all of the users have it on their laptops. It's a mixture of IT people, finance, doctors, lawyers, dentists, and other professional services. It's a wide range of people and there are about 180 in total.

The technical support is okay.

We also use Sophos Intercept X in our business.

CB Defense is pretty straightforward to set up.

The implementation was done by my own team.

This is a really expensive product and we pay licensing fees on a yearly basis. The subscription includes technical support.

I would rate this solution a nine out of ten.

It is a very complete platform. It is very useful for my customers.

Carbon Black CB Defense is ideal for a medium-sized business. It is not, in my opinion, suited for large enterprise companies.

Carbon Black works very well for the endpoint. It explains the situation very clearly.

I believe they could improve the new intelligence solution to monitor activity, in the network. They will most likely need to create or include a feature that checks the network.

I have worked with Carbon Black CB Defense for three or four years.

Carbon Black CB Defense is a very stable product.

The scalability of Carbon Black CB Defense is very good.

I would rate Carbon Black CB Defense an eight out of ten.

We primarily leverage the product for its security functionality.

The product is pretty strong in terms of security and their features are very good in that respect. Their research engine, the antivirus engine, it's very strong compared to any other product on the market right now.

The solution is stable.

They do have options on the market that can scale. 

Technical support is great.

It's not too difficult to set up and the deployment is fast. 

Carbon Black does not have a big market in Pakistan right now. They are actually trying to penetrate the region right now. They don't have many customers. Even we are new to the Carbon Black as well, in that we knew about Carbon Black for a long time, however, as far as implementing it and giving it to our customers, we are still new to it.

The pricing could be more reasonable. 

I've been dealing with the solution for six to seven years or so. It's been a while. 

The stability has been excellent. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good. 

There are versions of the product that can scale. 

We have about three customers that use the product at this time. It's not that many as it's not a well-known product in our region. 

Normally they have pretty good technical support. Specifically, if you purchase the technical support directly from Carbon Black, then they are very responsive and very quick.

I also deal with McAfee and Kaspersky.

The initial setup is pretty straightforward, and the deployment is fairly quick. Of course, it depends on the environment. However, it shouldn't take more than a day or two to set up and to have everything up and running. 

We have one person, an engineer, that can handle deployment and maintenance tasks as necessary. 

We are able to implement the solution for our clients. 

The pricing could always be a bit better. They could work to make it less expensive. Right now, they are far and above more expensive than other similar options on the market. 

The license costs are paid yearly.

We are resellers. 

The solution can be deployed both on-premises and in the cloud.

I would definitely advise new users of just this one thing: that before thinking about Carbon Black or purchasing it, they should look for other solutions as well. As far as the cost is concerned, Carbon Black is much more expensive than any other product. That's something that needs to be taken into account.

I would rate the solution at a nine out of ten. 

We are using the Carbon Black CB Defense for endpoint security.

I like the historical features, interface, and integration.

The feature set for the firewall needs improvement.

I am looking forward to learning more about the integration with VMware at the hypervisor layer.

I dealt with Carbon Black CB Defense approximately seven years ago, but have recently dealt with them again in the last six months.

At this stage, we have not experienced any issues.

We have not raised the case at this point with technical support.

The initial setup was straightforward.

We are still deploying this solution but it will probably take four to six weeks.

It's reasonable in price. We got a good price.

We were looking at either keeping our Symantec Endpoint, and evaluating Trend Micro, and CrowdStrike.

We chose Carbon Black because of Its integration, features, and usability.

I would recommend Carbon Black CB Defense for anyone who is interested in implementing this solution.

I would rate Carbon Black CB Defense and eight out of ten.

The primary use case is for stopping spyware, malware, and viruses in their tracks. 

It's very good at doing that. It has intelligent learning behind it and we have been very successful in preventing attacks.

We had a six-figure revenue stream knowing that we would be cleaning up viruses, malware, and spyware on PCs, every year. That was a revenue stream that we could just budget we were going to get. When we implemented Carbon Black, that revenue stream went to zero. That means that it's doing its job. 

From a business perspective, we've been able to virtually eliminate cyber attacks from spyware, malware, and virus perspectives.

It has intelligent learning behind it and we have been very successful in preventing attacks.

I have been using Carbon Black CB Defense for approximately three years.

We are using the most recent version.

The stability is fantastic!

The scalability is pretty easy.

Their offer to add to a tenant or spin up a new tenant, given the client sizes is large enough, has been pretty easy management so far.

I'm a managed service provider, and within my organization we only have between 40 and 50 employees managing endpoints for several thousand. My perspective will be slightly different. So, even though we use it as a company, we use this for our clients as well.

100% of our staff is trained on the use of Carbon Black because from the technical perspective, we need to be able to handle that as technicians and engineers. 

As far as our clients, they don't know the difference. They don't see issues, they don't have attacks.

My interaction over the phone has been mostly on the business side of Carbon Black and they're fantastic over the phone. They're fantastic to deal with.

As far as the support side, I've never had to make a call to them. 

I'm sure our lead engineer has had to make some calls for various reasons.

The initial setup is straightforward. It's super easy.

Our staff deployed this solution. We did not use an integrator or reseller, it was in-house.

I am currently reviewing Cylance and products from other vendors as part of our processes. We want to see what price points and feature sets and things like that, to see what would be better.

We want to know how Carbon Black compares to others; we've seen a little bit of that. I've got some documentation to review that. At this point, we're test-bedding several other providers right now to see if there's anything that does equally or better and that comes at a better price point.

We have the cloud center, however, the application's installed on each endpoint individually.

Each client machine has it installed, locally, so it's off-premises for us. I'm assuming that they would be running on individual client PC. 

The software is run here, we manage it within the cloud atmosphere.

We were an authorized reseller or we were an authorized business associate of Carbon Black. Since that's moved under Dell, I don't think that's a thing anymore. I would state that as we are mainly a Dell shop, we're an all in Dell shop. And so that's just a business decision we've made. 

We were a Dell VMware Carbon Black client and we had a relationship with them that preexisted our Dell partnership. Before Dell acquired Carbon Black, we were a partner of Carbon Black's. We had acquired this technology and we were utilizing this technology for several years in advance of that acquisition.

I'd recommended Carbon Black CB Defense 100%.

I would rate this solution an eight out of ten.

This product would help any organization to increase its detection and prevention with event investigations and immediate response to data infiltration. 

Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes.

Carbon Black Cb Defense has a nice component called Alert Triage. It has helped to detect threats across the data. It contains full details of the process execution "kill chain" and "go live" for immediate remediation.

It would be a better solution if Carbon Black Cb Defense had an on-promise solution and a virus auto delete or quarantine.

No scalability issues.

The initial setup is straightforward. The configurations are a bit complex.  

The vendor has a high level of expertise.

The cost is a considerable factor, but the benefit factor is the most important. When you compare it with other products, the price is high. Carbon Black will negotiate the price.

We evaluated McAfee and Symantec.

I have done a few PoCs and implementations with Carbon Black Cb Defense.

We primarily use the solution for operations and also security. On the security front, we have a specific project that's ongoing right now. We are moving away from the on-prem Carbon Black to the cloud one. 

We primarily use the solution for endpoint protection.

The protection of the user machines has been great. For example, if a laptop gets stolen, or let's say, an employee gets let go, the product provides us with the ability to actually lock people out of the network and handle remote wipes and stuff like that.

The initial setup is very easy.

The on-prem one was very problematic, especially version 7.2, which did not play nice with Symantec at all. The last upgrade of the client actually triggered a block to the networking, to our active directory domain controllers.

There was a bug that we found was in Macs. It was triggering false positives as it wasn't able to figure out the right parent upon login. With the Carbon Black Cloud, we just got it two to three weeks ago. So far, I haven't seen any false positives. The cloud seems to be a much better product. 

With the on-prem one, the bug has been reported by the community in early January or February, something like that, at the beginning of the year, and it's still not addressed. They have released two versions since then, and yet neither of them addresses this specific issue.

I need more time to explore the cloud deployment, as we've only had it for three weeks at this point. 

It's been at least four years since we started using the solution. Four or five years.

We started with the on-prem one and now we're in yet another project with a cloud deployment.

While the on-prem has some bugs we have been dealing with, so far, after using the could for three weeks, it's like night and day. It's been very stable. There are no bugs or glitches.

I'm not aware of the scalability capabilities yet, as I don't have the entire company on it yet. We are still in testing mode. We just got the cloud deployment three weeks ago. So I can't really answer that truthfully.

Right now, we have seven people on the solution currently.

We haven't yet used the technical support. I can't speak to how helpful or responsive they would be.

That said, we did use technical support when we were on the on-premises version, and they were terrible. We would ask for bug fixes and new versions would come and yet they would not actually fix the problems that were highlighted.

We also use Red Cloak, which is a completely different prody=uct and something that we still use. 

The initial setup is very simple. The cloud version in particular is very simple. It's not overly complex or difficult.

I'm not dealing with the pricing. I can't speak to the costs involved.

There are two versions of Carbon Black that VMware has, one of them is the on-prem one and the endpoint clients are in the user machines and servers, so AWS and data center and VSS.

I'd advise those interested in the solution to go with the cloud deployment model. We've had a lot of issues with the on-premises version.

I'd rate the solution at a seven out of ten. There seems to be quite a disparity between the cloud and on-premises versions. 

We are a distributor for Carbon Black and CB Defense is one of the products that we work with and demo for our customers.

With the Carbon Black endpoint Agent, we have automated the process of isolating the host when a threat appears on it.

Using Open API, we were able to freely perform the necessary integration with our other security solutions.
CB Defense allows us to see our whole process as it starts on our endpoint.

The threat analysis functionality is good.

To improve the ability to connect also feeds of third resources (communities).

We have been using this product for more one year.

CB Defense is a stable solution. I do not remember any situations where there are any problems with sensors or endpoints. Just all information about the processes at the endpoint is collected and sent to the Cloud.

This is a scalable product.

The technical support is good and we always get answers to all our questions and necessary recommendations for using the Carbon Black Defense.

Overall, this is a very good product.

I would rate this solution a ten out of ten.