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it_user3510 - PeerSpot reviewer
Senior Manager of Infrastructure at a non-tech company with 1,001-5,000 employees
Vendor
vSphere Review

What is most valuable?

- Enterprise class solution - Live Migration (both server and storage) - High Availability and Load Balancing - Disaster Recovery - Lots of 3rd party vendor support - Excellent technical support

What needs improvement?

- Cost - Lack of support for virtualization (all hypervisors) - Licensing- Started with VMware ESX ver 2.1 in 2004. Currently using vSphere 4.1i and working on upgrade to 5.1 - Chose VMware for several reasons (1) Had experience with Desktop and GSX products (2) Ran on bare metal (3) No other real competitors at the time

What other advice do I have?

Advice: - VMware is not the only game in town anymore - Look at your requirements: - If you are a small to medium shop other server virtualization products may provide what you need - If you are a large shop I would recommendVMware
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user6186 - PeerSpot reviewer
it_user6186Independent Analyst and Advisory Consultant at Server StorageIO - www.storageio.com
Top 20Consultant

When you say a con is lack of virtualization (all hypervisors), can you elaborate?
I have multiple hypervisors running nested on my VMware vSphere environment (works better with 5.5).
Otoh, if you are referring to being able to manage other hypervisors with native vSphere (e.g. client), then fair point as you would have to add the multi hypervisor manager download part of vCenter to be able to do that.
However as you say, many options, Hyper-V is often overlooked or perceived to be expensive as from Microsoft which is not always the case. Likewise there is Xen and KVM among others. From a management perspective you can also do things such as layer OpenStack compute over different hypervisors (e.g. Hyper-V, vSphere/ESXi, KVM, etc). Hence explore your options.

See all 4 comments
Zahid Eshaque - PeerSpot reviewer
Managing Director at CompTech Network System Ltd
Real User
Top 5
Saves cost and provides high availability, but it is inefficient and expensive
Pros and Cons
  • "The solution saves cost."
  • "The solution is slower than other tools."

What is our primary use case?

Our clients use the product for virtualization. Some of our internal divisions also use the product for virtualization.

What is most valuable?

The solution saves cost. We can run seven to eight different applications on it. SDDC is the best feature. The data center replication features and high availability are valuable to us. We use the product because of its HA. The HA solution is more comprehensive.

What needs improvement?

VMware is not efficient. The solution is slower than other tools. We can run applications on other platforms whose VMs are faster than VMware’s. We can also run bare metal on physical servers, but it will be very expensive compared to VMware.

For how long have I used the solution?

I have been using the solution for seven to eight years.

What do I think about the stability of the solution?

The tool is stable.

What do I think about the scalability of the solution?

The tool is very scalable.

How are customer service and support?

The support could be better. The team is not very responsive. It keeps sending us to the resellers and distributors. Support is not that good compared to Microsoft’s.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment is very complex. We cannot design the tool without VMware-certified architects or professionals. We need at least five people for designing, planning, deployment, and maintenance. Maintenance does not require many people. Our operations personnel can maintain it. The deployment takes at least two weeks. The learning curve for operations is not that steep, but the learning curve for deployment is very steep.

What's my experience with pricing, setup cost, and licensing?

The product is very expensive.

What other advice do I have?

We use the solution internally and externally. We have different virtualization platforms. VMware is a mature solution. It's stable but a bit pricey. It doesn't have any competition. If we compare it to the full solution stack, it's a very mature solution. Overall, I rate the product a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
VMware vSphere
March 2025
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
System Advisor IT at CRIF India
Real User
Reliable, user-friendly interface, easy to install, configure, and manage
Pros and Cons
  • "There is the simplicity of management, accessibility, and availability."
  • "The only concern that I have with VMware is the support. It is very limited and can be better."

What is our primary use case?

In the organization where I have worked for the past nine years, there are multiple virtualization platforms. Virtualization software includes Microsoft Hypervisor, Red Hat KVM, Oracle virtual machine, and Oracle virtual cloud.

vSphere is optimized for a specific type of virtualization.

What is most valuable?

There is the simplicity of management, accessibility, and availability.

The interface is really user-friendly.

What needs improvement?

The only concern that I have with VMware is the support. It is very limited and can be better.

When you get support from the VMware global team or support locations, customer complaints are not entertained or taken seriously by the VMware global team or support centers. Other OEMs, such as Microsoft and Oracle, would make you a priority.

For how long have I used the solution?

I have been using VMware vSphere for three years.

We recently upgraded to the latest version.

What do I think about the stability of the solution?

It's a very stable solution. In fact, when it comes to virtualization, you can tell anyone to use the system.

What do I think about the scalability of the solution?

In our organization, we have 600 users. 

My previous organization had a population of approximately 35,000 people.

How are customer service and support?

The support is the only negative feedback, they need improvements.

Which solution did I use previously and why did I switch?

I'm familiar with all of the virtualization platforms that are now available on the market.

How was the initial setup?

The initial setup and installation are straightforward. It is something that can be done by anyone.

In one hour, we can complete the installation and configuration.

Admins are only required to look after the VM portion of the new VM creation as well as the configuration or modification. Aside from that, we have a team of two or three admins to deploy and maintain this solution during their shift time, such as in the morning and afternoon shifts.

What's my experience with pricing, setup cost, and licensing?

The organization pays the licensing fees.

Which other solutions did I evaluate?

We looked at a few alternatives and compared them to vSphere.

What other advice do I have?

The freelance experience for the platform is excellent.

I would recommend this solution to other users.

I would rate VMware vSphere a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gabriele-Pizzigati - PeerSpot reviewer
Senior Software and Systems Engineer at SAMU.IT
Reseller
Top 20
Reliable, scalable, with good support and high availability
Pros and Cons
  • "This solution's most valuable feature is its High Availability."
  • "The support is good, but it's slow."

What is our primary use case?

We are an IT company and VMware partners.

VMware vSphere is used for virtualization in all situations and for all businesses.

What is most valuable?

This solution's most valuable feature is its High Availability.

What needs improvement?

The only concern I have with VMware vSphere is that the level of support is inadequate. It's not very fast. The support is good, but it's slow.

When we need help, we require someone to answer the phone quickly.

For how long have I used the solution?

I've been selling VMware vSphere since it was launched.

What do I think about the stability of the solution?

We have no issues with the stability of VMware vSphere. It is very stable.

What do I think about the scalability of the solution?

VMware vSphere is a scalable product.

How are customer service and support?

Technical support is good but not very fast.

Which solution did I use previously and why did I switch?

We have customers who use Sangfor, as well as customers with VMware. 

vSphere is used by all VMware customers.

How was the initial setup?

A small infrastructure installation can take up to eight hours.

The teams are always the same. We have five technicians, three of whom specialize in networking and virtualization, and one who is a management engineer.

What's my experience with pricing, setup cost, and licensing?

Our customers have the option of paying the licensing fee when they purchase the solution or renting it from us.

If a customer chooses to rent the solution, the customer pays us and we purchase the solution.

What other advice do I have?

The vSphere serves as the system's control center for managing virtual machines (VMs). VMware vSphere is present in all installations.

Our solutions are all deployed on-premises.

As a company, we advise, supply, and install products for our clients. We provide two solutions, one of which is Sangfor and the other is VMware.

As a reseller of vSphere, I would recommend this solution to anyone who is interested in using it.

I would rate VMware vSphere an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Information Technology Consultant at a energy/utilities company with 501-1,000 employees
Real User
Stable, scalable, with good customer support and an easy initial setup
Pros and Cons
  • "I definitely like the stability, performance and ease-of-use."
  • "NSX is a product of VMware vSphere and it would be nice to see the solution have full integration capabilities with it."

What is our primary use case?

The solution acts as the basis for doing virtualization. 

What is most valuable?

I definitely like the stability, performance and ease-of-use. 

I have no issues with the solution's scalability or user-friendliness. I consider these to be perfect. We have had a fantastic, problem-free solution for the past 14 years when it comes to fault tolerance and disaster recovery. It has everything one needs. 

What needs improvement?

VMware vSphere has a limited scope and necessitates the adding of additional products. This involves further complexity and expense. NSX is a product of VMware vSphere and it would be nice to see the solution have full integration capabilities with it. 

For how long have I used the solution?

I have been using VMware vSphere since 2007. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is certainly scalable. 

How are customer service and support?

The customer support is nice. We are talking about a great organization, which offers much staff, support and white paper. 

How was the initial setup?

The initial setup was straightforward, perfect. 

This process for the initial server lasts ten minutes. There is also the console, which involves two parts, one being the server itself. This is where the CD-ROM goes, something which is now on a USB key and does not involve the undertaking of any activity. 

Deployment lasts half a day, at which point everything is up and running. 

The real question is whether the person wishes to have one server or a hundred. The use of 200 machines will take longer. What I am talking about is small, basic installations. 

What about the implementation team?

If a person is trained, then he will be able handle the deployment and maintenance on his own. This is not complex. 

What's my experience with pricing, setup cost, and licensing?

Our customers incur a yearly licensing fee, one of three or five years, in fact. 

What other advice do I have?

We consider the solution to be obligatory. 

The solution's use can range from ten users to thousands. 

I would definitely recommend the solution to others. I am a big fan of it. 

I rate VMware vSphere as a twenty out of ten. I give it a perfect ten rating. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager at SSMS
Real User
Top 10
Easy to use and straightforward to implement with a nice dashboard
Pros and Cons
  • "The solution is very straightforward to implement."
  • "Technical support could be faster in terms of response times."

What is our primary use case?

The solution is primarily used for management. It offers easier control at multiple branches.

What is most valuable?

The product is stable.

The flexibility of the solution is very good.

The product is very easy to use. 

The product offers a very nice single dashboard for complete management.

The solution is very straightforward to implement.

We found the scalability to be very good.

What needs improvement?

The solution doesn't seem to be missing any features currently.

It would be ideal if the integration capabilities were a bit more robust.

Technical support could be faster in terms of response times.

For how long have I used the solution?

I've been using the solution for about five or six years. It's been a while at this point.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable in terms of performance.

What do I think about the scalability of the solution?

The scalability is very good. We haven't seen any issues with expanding it if we need to.

There are about 15 to 20 users on the solution at this time.

While we don't have current plans to increase usage, if the business grows, we likely will.

How are customer service and technical support?

The technical support is quite good. They are helpful and knowledgeable. That said, their response times need to be better. We would like them to respond faster to queries. 

Other than that, we are satisfied with their level of service.

How was the initial setup?

The product is not overly complex to set up. It's very simple and straightforward. A company shouldn't have any issues with the implementation.

We have an admin team that can handle any maintenance required.

Which other solutions did I evaluate?

We are looking for opportunities with Nutanix. We are looking at it now.

That said, we did not evaluate any other products before choosing this solution. However, many years back, we did look into Citrix.

What other advice do I have?

We are using the latest version of the solution at this point. I cannot speak to the exact version number off-hand.

We are not integrating the solution at this time.

I'd rate the solution at an eight out of ten. I would recommend the solution to other companies.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a comms service provider with 10,001+ employees
Real User
Feature-rich, easy to implement, and easy to scale
Pros and Cons
  • "I don't see any challenges in using this product."

    What is our primary use case?

    We are using vSphere as a multi-tenant platform. We are hosting VMs for a few of our customers.

    What is most valuable?

    We are utilizing all of the features and they are good.

    I don't see any challenges in using this product. 

    For how long have I used the solution?

    We have been using VMware vSphere for between three and four years.

    What do I think about the stability of the solution?

    This is a stable product and I haven't heard any negative feedback from my implementation team about it.

    What do I think about the scalability of the solution?

    We implement this product for medium and large-sized companies. It is easy to scale.

    How are customer service and technical support?

    I have not personally been in touch with VMware support.

    Which solution did I use previously and why did I switch?

    We have not used another similar solution.

    How was the initial setup?

    The implementation is an easy process for us, which is why we're using VMware cloud as a product. The length of time required for deployment depends on the customer. We need to know their requirements, and then we proposed timelines and inform them accordingly. It is defined by the number of nodes and the number of workloads.

    What about the implementation team?

    We deploy vSphere for our customers. We also offer maintenance and support as part of a managed service.

    What's my experience with pricing, setup cost, and licensing?

    This is quite an expensive product, although everything is included in the standard licensing fee.

    What other advice do I have?

    Overall, for me, everything with this product looks good and I can recommend it.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1441107 - PeerSpot reviewer
    Owner at a transportation company with 1-10 employees
    Real User
    An easy way of providing near-zero downtime services
    Pros and Cons
    • "An easy way of providing near-zero downtime services, the operation of the instances between clustered services, and providing the projected SLA for our customers."
    • "Monitoring information could always be improved."

    What is our primary use case?

    Firstly, we use it to provide an infrastructure for a development environment. Secondly, we use it to provide services to end-users. A kind of clustered services, where underneath, there are plenty of virtual machines. Thirdly, these solutions were chosen because of the easy way of providing backups and zero downtime between accidents and issues. 

    What is most valuable?

    VMware vSphere provides an easy way of providing near-zero downtime services, the operation of the instances between clustered services, and providing the projected SLA for our customers. 

    Mostly, we use a gap solution for PaaS and IaaS levels of solutions. We also use Kubernetes on the application layer and downtime to move to a different layer of workloads. 

    However, we still use plain virtual machine platform environments because we are leveraging just on-premise servers. We can't, or we don't want to fully move into clouds. That's why it's important for us to use a solution like VMware vSphere. 

    What needs improvement?

    I'm not aware of every option that our solution provides, but I see mostly two things. Provide a better solution for hybrid clouds and migration to the cloud. That could be one thing. The second one is providing some integration with different solutions at the application level, such as Kubernetes.

    There is always a problem that the application level solutions are not aware of lower levels of infrastructure, of architecture. Some bundled applications with a stack of new VMs with better templates, including the deployment of such things. Monitoring could also be improved.

    For how long have I used the solution?

    I have been using VMware vSphere for more than 10 years.

    What do I think about the stability of the solution?

    I think it's stable. We have encountered a major issue twice during the last four or five years. But it was not related only to vSphere but solutions like extensions to the software we use. 

    However, there was no downtime, there was some issue, but I would say that the solution is quite stable. We have been using it for a few years without any major incidents that I am aware of.

    What do I think about the scalability of the solution?

    To my knowledge, it's quite scalable and elastic in terms of providing bigger throughputs and managing higher volumes of requests at the end, but our cases currently are not like the biggest. 

    I think most of the solutions available right now are set up for the infrastructure. The hardware is enough for the performance level we want to have. It's enough, and if we wanted to improve it, there is space for that. 

    However, I can tell you that this solution was stable in my first project. Between 2010 and 2014, at a different company, the solution provided everything that I needed at that moment. There were no problems with scaling this solution.

    However, we had problems with the hardware limits. We reached the limit, but it was quite good with vSphere solutions because even if we reached the point of having no hardware, like memory and computers, we managed to provide stable workloads for our customers. We gained the level of performance we wanted to have.

    We were dealing with a complex situation dynamically, and the solution provided us with the tools, and the scalability was not an issue. However, we had problems with the hardware limits.

    How are customer service and technical support?

    The support could be better when it comes to opening and responding to a ticket. But it was within a reasonable time. However, I'm don't have direct contact with the support, and my team's not giving me information about any issues.

    Which solution did I use previously and why did I switch?

    My experience was with the public sector. That was rather complex from the start. In my previous experiences, if we wanted to use vSphere, that was after we tried some different techniques, and we had reached the limit of it or the complexity of the setup. 

    That's why we wanted to move to simplify it. The setup was immature, and we needed to provide better service for customers. That's why we choose to use vSphere. The complex one was the other option.

    How was the initial setup?

    The setup takes about one or two days or something in-between.

    What's my experience with pricing, setup cost, and licensing?

    VMware vSphere is a top enterprise solution, so we pay the price for a major product.  We use vSphere because when we get the project, the customers were already using it. But currently, for example, if we have a new project and we are setting up our environment, and we have no constraints about the technology, like using vSphere, we rather go for Proxmox.

    We are using it because it was already there before. The cost of migration, for example, is too high to move into different solutions, and the cost of keeping it is enough, and so we accept it. 

    Overall, I would like to have cheaper licensing costs and maybe a different policy for licensing. However, we don't see that as a big issue because we are paying for a good solution. 

    That's why I think it's a fair price. We are using it on the production side, and everything is good from our experience. That's why I would say that the cost isn't too high. However, it would always be nice if it was cheaper.

    Which other solutions did I evaluate?

    Proxmox is cost-effective and good. For example, if we have some projects where the hardware is provided by our customers, and we can use any technology we want.

    Proxmox, in most cases, is good for creating some development and staging environment. Because it's cost-effective, we can afford to have a solution based on that technology. 

    In most cases, I know that it's not limiting us in terms of the operating systems we use, and my team is quite happy when using such solutions. But it's not the production solution that we use at the end. It's mostly temporary for a few months, and we are using it because of the cost and because there will be an easy way to deploy. We can start to use it and move our environment between the projects. It's quite easy and quite quick.

    With different technologies like Grafana, we gain information from infrastructure and application-level from different sources, and we integrate it into a different solution.

    However, monitoring information could always be improved. Integrating with the application level could be improved, and monitoring could also be extended to that. Providing us with a more complex and just a one-click solution for seeing everything, how the infrastructure and how integrations are behaving, and the levels of infrastructure and application services would be a nice solution to have.

    What other advice do I have?

    I think the decision needs to be made by the architects of the solution. They need to be aware of the cost of such solutions, their requirements, and the constraints of such technologies. From a technological point, it's always a good solution. However, it might not be the best solution in terms of the total cost of ownership, and maybe there are better solutions like Proxmox.

    I would give VMware vSphere a solid eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Buyer's Guide
    Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
    Buyer's Guide
    Download our free VMware vSphere Report and get advice and tips from experienced pros sharing their opinions.