The ease of use of the centralized admin console is its best asset. Very easy to make deployment a breeze and maintenance of your endpoint users is even easier using the console.
IT Operations Engineer at a tech services company with 11-50 employees
The technical support provides excellent service every time I have a question
Pros and Cons
- "The ease of use of the centralized admin console is its best asset."
- "It would be great if there was a feature which would allow you to scan an individual file on an endpoint user's computer."
What is most valuable?
How has it helped my organization?
We have had a few instances where a malware program tried to enter our infrastructure through different means. However, Webroot picked up on it immediately and made us aware of the intrusion, so we could take care of it.
What needs improvement?
It would be great if there was a feature which would allow you to scan an individual file on an endpoint user's computer. As of right now, you can only scan a folder, but it would be good if it allowed you to go even more granular.
For how long have I used the solution?
Two and a half years.
Buyer's Guide
Webroot Business Endpoint Protection
December 2024
Learn what your peers think about Webroot Business Endpoint Protection. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
830,526 professionals have used our research since 2012.
What was my experience with deployment of the solution?
None whatsoever. Very easy deployment.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None, it has been very easy adding users as we go when we hire new employees and the company grows.
How are customer service and support?
Customer Service:
They provide excellent service every time I have a question.
Excellent.
Which solution did I use previously and why did I switch?
We were using a couple of different solutions. However, as our company grew quickly, the program became harder to expand to our needs the way we wanted. The price would have been more than what we wanted to spend.
How was the initial setup?
The initial setup was straightforward. One simple file to run that had our serial key built into it. It was very quick to install.
What about the implementation team?
In-house deployment.
What was our ROI?
Not applicable.
What's my experience with pricing, setup cost, and licensing?
Please keep in mind that the visibility of what you can do on Mac systems that you might have on your network is much smaller than what you can see and/or do on Windows machines. Granted, this is soon to change. However, as it stands right now, you can't do as much from the admin console for the Mac machines than you can for the Windows ones.
Which other solutions did I evaluate?
We evaluated Symantec, Sophos, Kaspersky, and AVG.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a tech services company with 1-10 employees
Deployment was very fast. We met our stretch target.
Pros and Cons
- "The Webroot cloud console is very powerful."
- "It needs to improve the problems with the faster connection, and have a huge reduction in false positives."
What is most valuable?
The Webroot cloud console is very powerful.
How has it helped my organization?
Webroot has enabled better streamlining of support operations.
What needs improvement?
It needs to improve the problems with the faster connection, and have a huge reduction in false positives.
For how long have I used the solution?
We have used Webroot for three years now.
What was my experience with deployment of the solution?
Deployment was very fast. We met our stretch target, which was great.
What do I think about the stability of the solution?
Nothing of note.
What do I think about the scalability of the solution?
No issues. It scales.
How are customer service and technical support?
Customer Service:
Sometimes, I feel we are the only customer. The support is consistently good.
Technical Support:It is more than excellent.
Which solution did I use previously and why did I switch?
Previously, we used a mix of Trend/Sophos/Symantec. Webroot has all their best bits in combined into one solution.
How was the initial setup?
Setup was fast and very straightforward, thanks to the training provided.
What about the implementation team?
Implemented using vendor team support, who was very capable.
What was our ROI?
ROI was planned at nine months, with a first stretch target of six months and a second stretch of three months. We completed within three months.
What's my experience with pricing, setup cost, and licensing?
Our strategy was to overestimate the complexity and cost. It turned out that Webroot's assurance was justified.
Which other solutions did I evaluate?
Constant evaluations, usually because of new support to other legacy systems, which included mostly Sophos and Trend, both of which are good tools, too.
What other advice do I have?
Training was excellent.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Webroot Business Endpoint Protection
December 2024
Learn what your peers think about Webroot Business Endpoint Protection. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
830,526 professionals have used our research since 2012.
Digital Janitor, programmer, engineer with 1-10 employees
Management console allows me to see the status of groups of computers
Pros and Cons
- "Valuable features include good scanning, very light footprint and management console that the client can access and (just as important) in which I can see status of groups of computers (I am a consultant, IT role)."
- "The console spins up relatively slowly, and some of the configuration items are obscure (e.g., reporting back one time per day is a default setting) and need to be tweaked."
What is our primary use case?
Monitoring of supported customer sites for issues and remediation. A number of Doctors offices, and a scattering of other professionals like Lawyers and Training organizations. Most of these sites are controlled through Active Directory policies and Webroot fits nicely as a one-stop console solution for monitoring of infections.
How has it helped my organization?
I can provide monitored antivirus solutions that are relatively inexpensive to business, in bulk, and the add-on for monitoring (i.e. my labor) is relatively light.
What is most valuable?
- Good scanning
- Very light footprint
- Management console that the client can access and (just as important) in which I can see status of groups of computers (I am a consultant, IT role)
- Price
What needs improvement?
The console spins up relatively slowly, and some of the configuration items are obscure (e.g., reporting back one time per day is a default setting) and need to be tweaked.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
Not yet. I'm running a very small-scale service (less than 100 computers currently).
How are customer service and technical support?
Excellent.
Which solution did I use previously and why did I switch?
I used the Kaspersky equivalent, but the footprint for Webroot is smaller, the console is more intuitive and, unfortunately, Kaspersky has been smeared by Russian/American politics.
How was the initial setup?
Incredibly simple. Register, download and run. (Back to the Kaspersky model last used 2015). It runs pretty much straight out of the box, and deployment is simple.
What was our ROI?
It is a little harder to calculate ROI because I don't think of it in that manner (not a MBA);
I don't markup the product very much, but it increases customer retention significantly and reduces *surprise* labor overhead.
What's my experience with pricing, setup cost, and licensing?
If you purchase for clients, then you are the managing billing entity. It's better to either get a monthly subscription check from your clients, or to prepay for the year (so as to not keep cash in reserve to pay the bill each month) IMHO.
Which other solutions did I evaluate?
Kaspersky, Norton, Sophos.
What other advice do I have?
Setup two-factor for the admin console, give "manager" clients access to their own consoles (good PR), and keep a set of shortcut links to the pre-configured install images for each client (if you are using that model). Otherwise, you have to login to download a crafted version for the account, and that sometimes (compromised network) is not a good idea (reveals credentials).
Disclosure: My company has a business relationship with this vendor other than being a customer: Reselling partner.
Chief Information Officer at a tech services company with 1,001-5,000 employees
It has a much easier global management, with a cloud-based console, rather than a local server
Pros and Cons
- "It is very lightweight on the workstations, not slowing them down while still doing its job very well."
- "The reporting is the weakest part of the Webroot console. Frequently, I export to Excel to massage something into it to pass on to others."
What is most valuable?
It is very lightweight on the workstations, not slowing them down while still doing its job very well.
How has it helped my organization?
The ability to generate profiles specific to both business groups and organizations has made managing nearly 1000 endpoints very simple.
What needs improvement?
The reporting is the weakest part of the Webroot console. Frequently, I export to Excel to massage something into it to pass on to others.
For how long have I used the solution?
More than six years.
What was my experience with deployment of the solution?
Very easy. The only comment that I frequently get is that they think it was not installed because it went so quickly, and in these days of bloatware, people are used to watching a bar slowly progress for a few minutes.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No, it scales extremely well.
How are customer service and technical support?
Customer Service:
A 10 out of 10.
A 10 out of 10.
Which solution did I use previously and why did I switch?
Kaspersky, Malwarebytes, Symantec, McAfee, Panda, and ESOT. They are all a much heavier load on the systems and do not seem to catch as much.
Webroot also has a much easier global management than some, with a cloud-based console, rather than a local server as the management server. That means it does not matter where the endpoints are located.
How was the initial setup?
Very easy, the default is good.
It also has the ability to be deployed in a watch and report only style when cutting over from another AV. This allows proprietary software to be identified and whitelisted rather than quarantined (=broken) then fixed. It makes for much happier end users and a quieter help desk.
What was our ROI?
It is very good.
What's my experience with pricing, setup cost, and licensing?
Simple to roll out via AD policy or RMM.
Which other solutions did I evaluate?
We evaluate other options using multiple choices, best value, management and functionality.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sys Admin at a tech services company with 11-50 employees
An easy-to-install and low-resource tool, but customer support should be better
Pros and Cons
- "Its ease of installation is valuable. It has been a low-resource tool and the continuous updates in the past have made it attractive from the standpoint of the trust level on the protection."
- "Their customer support should be better. We started having some issues with it, and we didn't get the required support."
What is our primary use case?
I use it on some workstations, but we're in the process of moving away from it. At one point, we had it on all our workstations, but we started having some issues with it, and we've been migrating to Microsoft Defender, which is integrated with the Microsoft 365 environment.
What is most valuable?
Its ease of installation is valuable. It has been a low-resource tool and the continuous updates in the past have made it attractive from the standpoint of the trust level on the protection.
What needs improvement?
Their customer support should be better. We started having some issues with it, and we didn't get the required support.
For how long have I used the solution?
I have been working with it for about five years.
What do I think about the stability of the solution?
We have not had any stability issues with it.
What do I think about the scalability of the solution?
With the admin dashboard, we've not had any issues with scalability.
How are customer service and support?
We ran into a bunch of issues with the DNS, and they just weren't very responsive in supporting the problems we were running into.
How was the initial setup?
Its setup is straightforward. It's a clean setup. You just install it, and it does all its own setup. From that perspective, it's great. The admin dashboard makes it easy to maintain and track. We had looked at using more of the tools that they've got integrated into the dashboard, but we started having some issues and the lack of support killed that.
What's my experience with pricing, setup cost, and licensing?
From a pricing standpoint, I would rate it a four out of five.
What other advice do I have?
I would rate it a seven out of ten. I have not done an in-depth evaluation of them lately. I know they've been shifting and changing their environment since the acquisition.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Resp. Sistemi Informativi/ IT Manager at a consumer goods company with 51-200 employees
Affordable with a good dashboard but did not protect us from attacks
Pros and Cons
- "The initial setup is not complex at all. It's very straightforward."
- "We need to have a stronger defense against CryptoLock and other attackers."
What is our primary use case?
We primarily use the solution for its endpoint protection. We used it as a firewall and antivirus.
What is most valuable?
The solution is very light.
It works well on our PCs.
The dashboard is very good.
We find the pricing to be very affordable.
What needs improvement?
We've had some issues with the solution. We were attacked by CryptoLock.
It's not the best in security. As we were breached, we'll be looking for a new solution next year.
We need to have a stronger defense against CryptoLock and other attackers.
For how long have I used the solution?
We've been using the solution for about three years at this point.
What do I think about the stability of the solution?
The solution is very stable. We find it to be quite reliable in that it doesn't crash or freeze and it doesn't have bugs or glitches.
What do I think about the scalability of the solution?
The solution is scalable. We haven't had issues with this aspect of the solution. If an organization needs to expand the solution, they can do so.
At this point, we have about 60 users on the product.
How are customer service and technical support?
I don't like technical support very much. We seem to have to wait a long time to get a response from them, which is unacceptable. We're not satisfied at all with the level of support they offer our organization.
How was the initial setup?
The initial setup is not complex at all. It's very straightforward.
The deployment took a couple of months.
What about the implementation team?
We used an integrator reseller that assisted us with the implementation process. We were satisfied with how they worked with us.
What's my experience with pricing, setup cost, and licensing?
The solution doesn't cost too much. It's about 30 Euros a year for each endpoint. It's pretty affordable for us and for many other companies.
What other advice do I have?
We're just a cutomer. We don't have a business relationship with the company.
As we are using the cloud deployment model, we are always on the latest version of the solution.
I don't recommend the solution to others. It didn't protect us in the way we needed to and an attack was able to get through their defenses.
Overall, I would rate the solution six out of ten. We haven't had a very good experience with it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager / System Engineer at a tech services company with 11-50 employees
There are no worries when running scans as it is so lightweight and there is no user impact
Pros and Cons
- "Auto-Remediation"
- "An updated UI would be nice, but is not hardly used."
What is our primary use case?
Webroot is used as the defacto standard for all servers and workstations that we manage security on.
What is most valuable?
- Cloud Management
- DNS Protection
- Auto-Remediation
How has it helped my organization?
We no longer have to worry about running scans as it is so lightweight and there is no user impact.
What needs improvement?
An updated UI would be nice, but is not hardly used.
For how long have I used the solution?
More than five years.
What was my experience with deployment of the solution?
It runs side-by-side with other AVs until you can displace them entirely.
What do I think about the stability of the solution?
The platform is mostly stable, however there are hiccups with the cloud from time-to-time that impact the ability to get to the portal.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
I would give them a seven to eight out of 10.
Which solution did I use previously and why did I switch?
We have used multiple, but the last we switched from was AVG/McAfee.
How was the initial setup?
Yes. We had a quick rollout.
What about the implementation team?
We implemented in-house.
What was our ROI?
We bundle the service, but it is near immediate with our agent cost.
What's my experience with pricing, setup cost, and licensing?
Work on a price tier plan.
Which other solutions did I evaluate?
Yes, the ones we had been using and failed us.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Manager, Enterprise at a tech services company with 11-50 employees
A scalable lightweight endpoint protection solution with good technical support
Pros and Cons
- "I like that Webroot is very lightweight. It didn't bog down the machine, and more importantly, it had heuristics artificial intelligence to some degree. It wasn't like full-blown artificial intelligence, but something where you have one endpoint recognizing issues because it maintains a cloud database. If one client recognizes a threat, it would add it to the database, and almost immediately, every agent in the world would also know about that threat. That was very appealing to us. However, now it's becoming commonplace, whereas ventures like Symantec and McAfee were based more on the traditional model of definition and updates, and we were always falling behind. Webroot also has pretty good technical support."
- "One of the biggest pain points is that it's not really ransomware-oriented. They will be able to catch some, but that's where Sentinel One is a better player compared to Webroot."
What is most valuable?
I like that Webroot is very lightweight. It didn't bog down the machine, and more importantly, it had heuristics artificial intelligence to some degree. It wasn't like full-blown artificial intelligence, but something where you have one endpoint recognizing issues because it maintains a cloud database.
If one client recognizes a threat, it would add it to the database, and almost immediately, every agent in the world would also know about that threat. That was very appealing to us. However, now it's becoming commonplace, whereas ventures like Symantec and McAfee were based more on the traditional model of definition and updates, and we were always falling behind. Webroot also has pretty good technical support.
What needs improvement?
One of the biggest pain points is that it's not really ransomware-oriented. They will be able to catch some, but that's where Sentinel One is a better player compared to Webroot.
For how long have I used the solution?
I have been dealing with Webroot Business Endpoint Protection for about two years.
What do I think about the scalability of the solution?
Webroot is scalable. The policies that we created were at the MSP level, and as we added more clients. Those clients just utilized the MSP policy that we had created once in a while, but it was probably a rarity and not the norm. You could also create client-level policies.
How are customer service and technical support?
Webroot's tech support is pretty good. It was like one issue that we really had problems with, and it really wasn't their fault. They were good at trying to help us with it, but it really came down to a conflict with a client's plugin, which was used for web filtering.
Which solution did I use previously and why did I switch?
We used Trend Micro many years ago, and then it wasn't doing great. We looked around and found another company that I think is out of business now. Next, we transitioned to Viper, and from there, we moved to Webroot. Now we're beginning to move to Sentinel One, as the keys keep moving, and we can try and move with it finding the best solutions for our clients.
The hardest thing about going to Webroot was that you didn't really have any way to really have any third party that was actually testing these antivirus products to understand whether it was false positive or whether it did great. You didn't really have that much, and not many of them actually tested Webroot because it didn't really fall into the same category as all the other products that were out at the time.
Sentinel One is truly looking at not just every process but exactly what it's doing and what it's touching. Truly not just journaling, but whatever it does, it's keeping track of all the changes, and they can actually roll them back.
We actually just had three incidents that we have seen since we started using Sentinel One. This one happened three or four days ago, and it was a false positive. But Sentinel wants to sense the way the package was designed. It had every appearance of being malicious because the way it was acting was like a malicious function.
That's the only false positive we've seen so far, and if it was a weird one too. Whoever sent it never should have sent something in that type of package. Before that, we had to locked-down the machine.
That's what Sentinel One will do when there are attacks, ransomware, or some malicious activity that can be detrimental to the data and the network. It literally locks that machine down, and users can't access anything on the network. The computer can't access anything on the network except for the Sentinel One dashboard.
How was the initial setup?
The initial setup was straightforward. I think we spent about a couple of hours on the phone with their support nailing down the right settings for our various categories of machines, and we broke down the machines and added policies for our general servers.
Here's a policy for our RDS and Citrix servers. Here's a policy for general workstations. Here's another policy for engineering, chat, or graphic design machines because they tend to need slightly more or slightly less restrictive settings. We had to put together five or six different base-level policies. Once they were gathered, there were some white lists added at different times.
What other advice do I have?
On a scale from one to ten, I would give Webroot Business Endpoint Protection an eight.
The only reason I've dropped it down now is that they're just not including the additional items like Sentinel One. They haven't added ransomware and TrueBlue artificial intelligence, and those kinds of things. If they build those into it, they would be able to pump it back up again.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Download our free Webroot Business Endpoint Protection Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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