Webroot Business Endpoint Protection Reviews

Our customers use it for protection. It is deployed on most user machines, and the servers are in the cloud.

It is very light. It is the only solution that can be installed on a machine that already has an antivirus. It is a pretty complete solution.

Its detection capability for certain attacks should be improved. It should have better and wider detection for certain malware attacks. 

It could also have some sort of RMN.

I have been using this solution for six or seven years.

It is very stable.

It is easy to scale. There are no problems.

I didn't use their technical support much.

Its initial setup is very easy.

It is relatively cheap.

I would rate Webroot Business Endpoint Protection an eight out of ten.

Monitoring of supported customer sites for issues and remediation.  A number of Doctors offices, and a scattering of other professionals like Lawyers and Training organizations.  Most of these sites are controlled through Active Directory policies and Webroot fits nicely as a one-stop console solution for monitoring of infections.

I can provide monitored antivirus solutions that are relatively inexpensive to business, in bulk, and the add-on for monitoring (i.e. my labor) is relatively light.

• Good scanning
• Very light footprint
• Management console that the client can access and (just as important) in which I can see status of groups of computers (I am a consultant, IT role)
• Price

The console spins up relatively slowly, and some of the configuration items are obscure (e.g., reporting back one time per day is a default setting) and need to be tweaked.

No issues with stability.

Not yet. I'm running a very small-scale service (less than 100 computers currently).

Excellent.

I used the Kaspersky equivalent, but the footprint for Webroot is smaller, the console is more intuitive and, unfortunately, Kaspersky has been smeared by Russian/American politics.

Incredibly simple. Register, download and run. (Back to the Kaspersky model last used 2015). It runs pretty much straight out of the box, and deployment is simple.

It is a little harder to calculate ROI because I don't think of it in that manner (not a MBA);  
I don't markup the product very much, but it increases customer retention significantly and reduces *surprise* labor overhead.

If you purchase for clients, then you are the managing billing entity. It's better to either get a monthly subscription check from your clients, or to prepay for the year (so as to not keep cash in reserve to pay the bill each month) IMHO.

Kaspersky, Norton, Sophos.

Setup two-factor for the admin console, give "manager" clients access to their own consoles (good PR), and keep a set of shortcut links to the pre-configured install images for each client (if you are using that model). Otherwise, you have to login to download a crafted version for the account, and that sometimes (compromised network) is not a good idea (reveals credentials).

The Webroot cloud console is very powerful.

Webroot has enabled better streamlining of support operations.

It needs to improve the problems with the faster connection, and have a huge reduction in false positives.

We have used Webroot for three years now.

Deployment was very fast. We met our stretch target, which was great.

Nothing of note.

No issues. It scales.

Sometimes, I feel we are the only customer. The support is consistently good.

It is more than excellent.

Previously, we used a mix of Trend/Sophos/Symantec. Webroot has all their best bits in combined into one solution.

Setup was fast and very straightforward, thanks to the training provided.

Implemented using vendor team support, who was very capable.

ROI was planned at nine months, with a first stretch target of six months and a second stretch of three months. We completed within three months.

Our strategy was to overestimate the complexity and cost. It turned out that Webroot's assurance was justified.

Constant evaluations, usually because of new support to other legacy systems, which included mostly Sophos and Trend, both of which are good tools, too.

Training was excellent.

We primarily use the solution for its endpoint protection. We used it as a firewall and antivirus.

The solution is very light.

It works well on our PCs.

The dashboard is very good.

We find the pricing to be very affordable.

We've had some issues with the solution. We were attacked by CryptoLock.

It's not the best in security. As we were breached, we'll be looking for a new solution next year.

We need to have a stronger defense against CryptoLock and other attackers.

We've been using the solution for about three years at this point.

The solution is very stable. We find it to be quite reliable in that it doesn't crash or freeze and it doesn't have bugs or glitches.

The solution is scalable. We haven't had issues with this aspect of the solution. If an organization needs to expand the solution, they can do so.

At this point, we have about 60 users on the product.

I don't like technical support very much. We seem to have to wait a long time to get a response from them, which is unacceptable. We're not satisfied at all with the level of support they offer our organization.

The initial setup is not complex at all. It's very straightforward.

The deployment took a couple of months.

We used an integrator reseller that assisted us with the implementation process. We were satisfied with how they worked with us.

The solution doesn't cost too much. It's about 30 Euros a year for each endpoint. It's pretty affordable for us and for many other companies.

We're just a cutomer. We don't have a business relationship with the company.

As we are using the cloud deployment model, we are always on the latest version of the solution.

I don't recommend the solution to others. It didn't protect us in the way we needed to and an attack was able to get through their defenses.

Overall, I would rate the solution six out of ten. We haven't had a very good experience with it.

The ease of use of the centralized admin console is its best asset. Very easy to make deployment a breeze and maintenance of your endpoint users is even easier using the console.

We have had a few instances where a malware program tried to enter our infrastructure through different means. However, Webroot picked up on it immediately and made us aware of the intrusion, so we could take care of it.

It would be great if there was a feature which would allow you to scan an individual file on an endpoint user's computer. As of right now, you can only scan a folder, but it would be good if it allowed you to go even more granular.

Two and a half years.

None whatsoever. Very easy deployment.

None.

None, it has been very easy adding users as we go when we hire new employees and the company grows.

They provide excellent service every time I have a question.

Excellent.

We were using a couple of different solutions. However, as our company grew quickly, the program became harder to expand to our needs the way we wanted. The price would have been more than what we wanted to spend.

The initial setup was straightforward. One simple file to run that had our serial key built into it. It was very quick to install.

In-house deployment.

Not applicable.

Please keep in mind that the visibility of what you can do on Mac systems that you might have on your network is much smaller than what you can see and/or do on Windows machines. Granted, this is soon to change. However, as it stands right now, you can't do as much from the admin console for the Mac machines than you can for the Windows ones.

We evaluated Symantec, Sophos, Kaspersky, and AVG.

I use it on some workstations, but we're in the process of moving away from it. At one point, we had it on all our workstations, but we started having some issues with it, and we've been migrating to Microsoft Defender, which is integrated with the Microsoft 365 environment.

Its ease of installation is valuable. It has been a low-resource tool and the continuous updates in the past have made it attractive from the standpoint of the trust level on the protection.

Their customer support should be better. We started having some issues with it, and we didn't get the required support.

I have been working with it for about five years.

We have not had any stability issues with it.

With the admin dashboard, we've not had any issues with scalability.

We ran into a bunch of issues with the DNS, and they just weren't very responsive in supporting the problems we were running into.

Its setup is straightforward. It's a clean setup. You just install it, and it does all its own setup. From that perspective, it's great. The admin dashboard makes it easy to maintain and track. We had looked at using more of the tools that they've got integrated into the dashboard, but we started having some issues and the lack of support killed that.

From a pricing standpoint, I would rate it a four out of five.

I would rate it a seven out of ten. I have not done an in-depth evaluation of them lately. I know they've been shifting and changing their environment since the acquisition.

We are a small managed-service provider. One of the services we are providing to our clients is the endpoint protection for mobiles. We are also offering cybersecurity for computers and of course backup plus technical support. So mobile endpoint protection is just one of the various services we are providing.  

We install Webroot Endpoint Protection for mobiles for our clients so that we can keep mobiles secured. In case the mobile is stolen or lost, we can wipe everything from the device from our end. We can also locate the mobile and lock the mobile if it is connected to the internet.  

Of course, keeping the mobile devices secure against vulnerabilities or any attack that might happen is the most valuable thing the product designed for that purpose can do. We did not actually use the wipe or locate or locking at all because did not need to use it. But it is good that it is there because some of our clients who are using their mobile devices have sensitive information on their devices. If there was a case they lost it at any time, they need to make sure that this info does not fall into the wrong hands. With Webroot Endpoint Protection, they were protected from this.  

I think the one bad point about this product is that we did not find a way for Webroot to generate reports or schedule automatic reports to be sent to clients. These would be reports on the status of their device, the status of their security, and information about backups. The option for providing this information is not there and we cannot run the scan from our end. It must be run from the client's end. 

My only other hope would be that they would still continue providing this product. But they have scheduled it for end-of-life on March 1st or April 1st. I do not know why they are removing it from the market. But it is obviously their decision to make.  

We have been using the Webroot Endpoint Security solution for between two and three years.  

The Endpoint Protection product has gotten increasingly more stable over time and it does everything described.  

The scalability of the product is very good. It is generally very good software, that is why we are using it. We did not face problems with the software or have experiences with the devices that it was running on performing poorly when the application is running.  

In our company, we have over 100 users who are using it. We have a support team of about seven for maintenance with the clients and internally.  

We did not previously use any centralized endpoint protection before starting to use this product. This was the first time. Before that, we normally recommended to our clients that they use antivirus solutions that are free for mobile devices. But, we did not have a centralized management console like a Webroot or the additional advantages.  

We are currently using Webroot for both computers and mobiles but we are looking for another solution for mobile endpoint protection because Webroot will no longer offer mobile endpoint protection as of March. They are ending this department or this product. So this is why we are looking for an alternative solution for mobile endpoint protection. It has to be a similar mobile endpoint protection solution because as a reseller we want to have a centralized admin management console to have true endpoint protection for our clients' mobiles, tablets, Android or iOS.  

The initial setup for the product is straightforward. We do not deploy it to all our customers at one time because it needs to go on individual devices. When a customer signs up for using the product we need to deploy it on their device. The process does not take more than a few minutes and it is an easy process.  

We do not yet have a shortlist of possible solutions to replace Webroot because we are still evaluating what is available in the market that will fulfill our needs. The whole team is looking and we are planning to create a shortlist from what we find and then properly evaluate the possibilities.  

My advice about this product is that it is a very good solution and offers a stable and trusted software that runs smoothly and is easy to deploy. It was missing some features that were desirable like reporting, but it was good a solution. I really do not know why they are not providing the product anymore, especially considering that most people right now are using tablets and mobiles — not computers as much as before. Their policy has them heading in another business direction. I would have preferred to stay with the product.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Webroot Endpoint Protection as about an eight. But even concerning adding reporting and maybe some other minor features, I do not think the product would be a ten because I am convinced there is no software product that is absolutely perfect. A ten is something I have not seen before.  

Webroot is used as the defacto standard for all servers and workstations that we manage security on.

• Cloud Management
• DNS Protection
• Auto-Remediation

We no longer have to worry about running scans as it is so lightweight and there is no user impact.

An updated UI would be nice, but is not hardly used.

More than five years.

It runs side-by-side with other AVs until you can displace them entirely.

The platform is mostly stable, however there are hiccups with the cloud from time-to-time that impact the ability to get to the portal.

No issues.

I would give them a seven to eight out of 10.

We have used multiple, but the last we switched from was AVG/McAfee.

Yes. We had a quick rollout.

We implemented in-house.

We bundle the service, but it is near immediate with our agent cost.

Work on a price tier plan.

Yes, the ones we had been using and failed us.