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Managing Director at ITS Technology Solution Pvt. Ltd.
Real User
Reliable, simple to use, and scalable
Pros and Cons
  • "The solution is very simple and straightforward to use."

    What is our primary use case?

    We have servers on the cloud and we have different use cases for Webroot Business Endpoint Protection.

    What is most valuable?

    The solution is very simple and straightforward to use.

    For how long have I used the solution?

    I have been using Webroot Business Endpoint Protection for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    Buyer's Guide
    Webroot Business Endpoint Protection
    October 2024
    Learn what your peers think about Webroot Business Endpoint Protection. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    814,649 professionals have used our research since 2012.

    What do I think about the scalability of the solution?

    Webroot Business Endpoint Protection has been scalable in my experience.

    We have approximately 15 people using the solution in my organization. If we add more users we will evaluate if we need to increase usage.

    How are customer service and support?

    We have our own technical team and we have not needed to contact the support for Webroot Business Endpoint Protection.

    Which solution did I use previously and why did I switch?

    We have used other antivirus solutions in the past before using Webroot Business Endpoint Protection.

    How was the initial setup?

    The installation has been straightforward and it took a few minutes.

    What about the implementation team?

    We did the implementation of the solution with help from consultants.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual subscription for the use of Webroot Business Endpoint Protection.

    What other advice do I have?

    I rate Webroot Business Endpoint Protection an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Owner & CEO at a comms service provider with 1-10 employees
    Real User
    Easy to use, flexible solution at a good and stable price
    Pros and Cons
    • "The initial setup was straightforward. It took five minutes. I installed the solution myself."
    • "There should be a Webroot Business Endpoint Protection mobile app."

    What is our primary use case?

    We are using Webroot Business Endpoint Protection as an antivirus. 

    What is most valuable?

    Webroot Business Endpoint Protection is easy to use, stable, flexible, and the performance is great. It also has a good price. 

    What needs improvement?

    There should be a Webroot Business Endpoint Protection mobile app. 

    For how long have I used the solution?

    We have been using Webroot Business Endpoint Protection for five years. 

    What do I think about the stability of the solution?

    Webroot Business Endpoint Protection is stable. 

    What do I think about the scalability of the solution?

    Webroot Business Endpoint Protection is scalable. 

    How are customer service and technical support?

    We have not had to contact technical support. 

    How was the initial setup?

    The initial setup was straightforward. It took five minutes. I installed the solution myself.

    What about the implementation team?

    We deployed Webroot Business Endpoint Protection with external help. The process took about an hour. 

    What's my experience with pricing, setup cost, and licensing?

    I am satisfied with the pricing. It is good and stable. 

    What other advice do I have?

    I recommend this solution. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Webroot Business Endpoint Protection
    October 2024
    Learn what your peers think about Webroot Business Endpoint Protection. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    814,649 professionals have used our research since 2012.
    PeerSpot user
    Service Engineer at a tech services company
    Real User
    Working as part of our security stack, it has protected us from countless attacks
    Pros and Cons
    • "Low performance requirements."
    • "Unified threat management (UTM) integration."

    What is most valuable?

    Low performance requirements.

    How has it helped my organization?

    Working as part of our security stack, it has protected us from countless attacks.

    What needs improvement?

    Unified threat management (UTM) integration.

    For how long have I used the solution?

    Three years.

    What was my experience with deployment of the solution?

    Not with deploying Webroot, but we had issues removing Trend.

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service:

    10 out of 10.

    Technical Support:

    10 out of 10.

    Which solution did I use previously and why did I switch?

    Trend: We switched because the system was resource hungry.

    Symantec: We switched because they tried to stab us in the back and contacted our customers directly.

    How was the initial setup?

    The initial setup is very simple.

    What about the implementation team?

    We did not originally, but now we go via ConnectWise.

    What was our ROI?

    This is now part of our managed services, but it is very competitive.

    What's my experience with pricing, setup cost, and licensing?

    You need an RMM like ConnectWise Automate to manage it completely.

    Which other solutions did I evaluate?

    Sophos.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Administrator at a financial services firm with 10,001+ employees
    Real User
    Stable solution that gives great performance
    Pros and Cons
    • "Doesn't consume resources or affect the computer performance at all."
    • "Reporting system could be improved."

    What is our primary use case?

    My primary use cases were protecting against computer infections like viruses or malware files, applying policies to the end-user, and blocking websites or applications from running through the admin console.

    How has it helped my organization?

    The number of customers complaining about their computers becoming infected has dropped since we started using Webroot.

    What is most valuable?

    The most valuable feature is the software's performance.

    What needs improvement?

    Areas for improvement would be the reporting system in the admin console. In the next release, I would like them to add features to run comments or take remote control to the admin control and also features to be installed on mobile devices.

    For how long have I used the solution?

    I used this solution for five years.

    What do I think about the stability of the solution?

    This solution is very stable, we haven't faced any problems while using it. The software runs in the background and doesn't consume resources or affect the computer performance at all. It also continuously and automatically updates itself.

    What do I think about the scalability of the solution?

    There's no problem with scaling this product.

    How are customer service and support?

    Webroot's technical support is fine - they reply quickly to tickets and emails, but it would be better if they added a live chat so problems could be checked on the spot rather than waiting for a response to a ticket or email.

    How was the initial setup?

    The initial setup was very easy and didn't take a long time.

    What other advice do I have?

    This is a great solution - it helped us a lot without business and improved the security we're offering to our customers. I would give this solution a score of eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Chief Technology Officer at a tech services company with 51-200 employees
    Real User
    Good endpoint navigation protection, cloud integration capabilities and a straightforward setup
    Pros and Cons
    • "The most valuable features of the solution include the endpoint navigation protection, the protection related to the EMS service, as well as the control and the cloud integration capabilities."
    • "There needs to be more advanced analytics. It would make it a more powerful antivirus solution within the marketplace."

    What is most valuable?

    The most valuable features of the solution include the endpoint navigation protection, the protection related to the EMS service, as well as the control and the cloud integration capabilities. 

    What needs improvement?

    There's no static analysis inside their solution. The solution should add the capability to use cloud access so that we can provide clients with an endpoint code. 

    There needs to be more advanced analytics. It would make it a more powerful antivirus solution within the marketplace.

    For how long have I used the solution?

    I've been using the solution for two years.

    What do I think about the stability of the solution?

    The stability of the solution is very good. Any recent update we deploy works very smoothly.

    What do I think about the scalability of the solution?

    The solution is very scalable. We have about 700 users on the solution currently. 

    How are customer service and technical support?

    Technical support is very good. They're very fast at resolving tickets. We've only ever had two or three tickets in total with them but they've resolved everything very fast.

    Which solution did I use previously and why did I switch?

    I don't recall using a different solution. We chose an extensive version of Webroot, however, we've been evaluating another solution these past few months to get better protection.

    How was the initial setup?

    The initial setup was straightforward. It only takes one week to deploy all of the infrastructure.

    What about the implementation team?

    We handled the implementation ourselves.

    What other advice do I have?

    We use the cloud deployment model. We originally used the paid version, which was a complete version of the solution. We don't use the solution extensively; it's a very budgeted amount. We need more advanced capabilities than we can get with Webroot.

    For companies who do not suffer advanced attacks, Webroot will be amazing for them and very budget-friendly for their business. However, companies will need to search for an expansion into areas like PCI compliance. For attacks, it's better to go over to more advanced protection. It can provide you the forensics and the EDR automation needed to avoid any attacks.

    I'd rate the solution eight out of ten. The solution isn't perfect, but it's good.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user762615 - PeerSpot reviewer
    IT manager at a pharma/biotech company with 201-500 employees
    Vendor
    The console is great for providing an overview and a remedy
    Pros and Cons
    • "Speed"
    • "We need more control over when upgrades to the app are rolled out."

    What is most valuable?

    • Low overhead
    • Speed

    How has it helped my organization?

    The console is great for providing an overview and a remedy.

    What needs improvement?

    More control over when upgrades to the app are rolled out.

    For how long have I used the solution?

    More than one year.

    What was my experience with deployment of the solution?

    No issues.

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service:

    Top-of-the-line; the busy community as well.

    Technical Support:

    Top-of-the-line; the busy community as well.

    Which solution did I use previously and why did I switch?

    Vipre, we switched because it was too slow.

    How was the initial setup?

    It can be installed next to existing solutions.

    What about the implementation team?

    In-house.

    What was our ROI?

    Not applicable.

    What's my experience with pricing, setup cost, and licensing?

    Get a trial, then a multi-year license.

    Which other solutions did I evaluate?

    Sophos.

    What other advice do I have?

    Try it out next to your existing solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Webroot Business Endpoint Protection Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free Webroot Business Endpoint Protection Report and get advice and tips from experienced pros sharing their opinions.