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PeerSpot user
Administrator at zuuTech
Real User
Keeps mobile devices secure against vulnerabilities or any attacks
Pros and Cons
  • "It is excellent endpoint protection for mobiles that does everything it says it will."
  • "It would be nice if it had a feature for automatically generating reports on the client end for device status, security status and backup information."

What is our primary use case?

We are a small managed-service provider. One of the services we are providing to our clients is the endpoint protection for mobiles. We are also offering cybersecurity for computers and of course backup plus technical support. So mobile endpoint protection is just one of the various services we are providing.  

We install Webroot Endpoint Protection for mobiles for our clients so that we can keep mobiles secured. In case the mobile is stolen or lost, we can wipe everything from the device from our end. We can also locate the mobile and lock the mobile if it is connected to the internet.  

What is most valuable?

Of course, keeping the mobile devices secure against vulnerabilities or any attack that might happen is the most valuable thing the product designed for that purpose can do. We did not actually use the wipe or locate or locking at all because did not need to use it. But it is good that it is there because some of our clients who are using their mobile devices have sensitive information on their devices. If there was a case they lost it at any time, they need to make sure that this info does not fall into the wrong hands. With Webroot Endpoint Protection, they were protected from this.  

What needs improvement?

I think the one bad point about this product is that we did not find a way for Webroot to generate reports or schedule automatic reports to be sent to clients. These would be reports on the status of their device, the status of their security, and information about backups. The option for providing this information is not there and we cannot run the scan from our end. It must be run from the client's end. 

My only other hope would be that they would still continue providing this product. But they have scheduled it for end-of-life on March 1st or April 1st. I do not know why they are removing it from the market. But it is obviously their decision to make.  

For how long have I used the solution?

We have been using the Webroot Endpoint Security solution for between two and three years.  

Buyer's Guide
Webroot Business Endpoint Protection
October 2024
Learn what your peers think about Webroot Business Endpoint Protection. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

The Endpoint Protection product has gotten increasingly more stable over time and it does everything described.  

What do I think about the scalability of the solution?

The scalability of the product is very good. It is generally very good software, that is why we are using it. We did not face problems with the software or have experiences with the devices that it was running on performing poorly when the application is running.  

In our company, we have over 100 users who are using it. We have a support team of about seven for maintenance with the clients and internally.  

Which solution did I use previously and why did I switch?

We did not previously use any centralized endpoint protection before starting to use this product. This was the first time. Before that, we normally recommended to our clients that they use antivirus solutions that are free for mobile devices. But, we did not have a centralized management console like a Webroot or the additional advantages.  

We are currently using Webroot for both computers and mobiles but we are looking for another solution for mobile endpoint protection because Webroot will no longer offer mobile endpoint protection as of March. They are ending this department or this product. So this is why we are looking for an alternative solution for mobile endpoint protection. It has to be a similar mobile endpoint protection solution because as a reseller we want to have a centralized admin management console to have true endpoint protection for our clients' mobiles, tablets, Android or iOS.  

How was the initial setup?

The initial setup for the product is straightforward. We do not deploy it to all our customers at one time because it needs to go on individual devices. When a customer signs up for using the product we need to deploy it on their device. The process does not take more than a few minutes and it is an easy process.  

Which other solutions did I evaluate?

We do not yet have a shortlist of possible solutions to replace Webroot because we are still evaluating what is available in the market that will fulfill our needs. The whole team is looking and we are planning to create a shortlist from what we find and then properly evaluate the possibilities.  

What other advice do I have?

My advice about this product is that it is a very good solution and offers a stable and trusted software that runs smoothly and is easy to deploy. It was missing some features that were desirable like reporting, but it was good a solution. I really do not know why they are not providing the product anymore, especially considering that most people right now are using tablets and mobiles — not computers as much as before. Their policy has them heading in another business direction. I would have preferred to stay with the product.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Webroot Endpoint Protection as about an eight. But even concerning adding reporting and maybe some other minor features, I do not think the product would be a ten because I am convinced there is no software product that is absolutely perfect. A ten is something I have not seen before.  

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1249719 - PeerSpot reviewer
Owner & CEO at a comms service provider with 1-10 employees
Real User
Easy to use, flexible solution at a good and stable price
Pros and Cons
  • "The initial setup was straightforward. It took five minutes. I installed the solution myself."
  • "There should be a Webroot Business Endpoint Protection mobile app."

What is our primary use case?

We are using Webroot Business Endpoint Protection as an antivirus. 

What is most valuable?

Webroot Business Endpoint Protection is easy to use, stable, flexible, and the performance is great. It also has a good price. 

What needs improvement?

There should be a Webroot Business Endpoint Protection mobile app. 

For how long have I used the solution?

We have been using Webroot Business Endpoint Protection for five years. 

What do I think about the stability of the solution?

Webroot Business Endpoint Protection is stable. 

What do I think about the scalability of the solution?

Webroot Business Endpoint Protection is scalable. 

How are customer service and technical support?

We have not had to contact technical support. 

How was the initial setup?

The initial setup was straightforward. It took five minutes. I installed the solution myself.

What about the implementation team?

We deployed Webroot Business Endpoint Protection with external help. The process took about an hour. 

What's my experience with pricing, setup cost, and licensing?

I am satisfied with the pricing. It is good and stable. 

What other advice do I have?

I recommend this solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Webroot Business Endpoint Protection
October 2024
Learn what your peers think about Webroot Business Endpoint Protection. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Service Engineer at a tech services company
Real User
Working as part of our security stack, it has protected us from countless attacks
Pros and Cons
  • "Low performance requirements."
  • "Unified threat management (UTM) integration."

What is most valuable?

Low performance requirements.

How has it helped my organization?

Working as part of our security stack, it has protected us from countless attacks.

What needs improvement?

Unified threat management (UTM) integration.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Not with deploying Webroot, but we had issues removing Trend.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

10 out of 10.

Technical Support:

10 out of 10.

Which solution did I use previously and why did I switch?

Trend: We switched because the system was resource hungry.

Symantec: We switched because they tried to stab us in the back and contacted our customers directly.

How was the initial setup?

The initial setup is very simple.

What about the implementation team?

We did not originally, but now we go via ConnectWise.

What was our ROI?

This is now part of our managed services, but it is very competitive.

What's my experience with pricing, setup cost, and licensing?

You need an RMM like ConnectWise Automate to manage it completely.

Which other solutions did I evaluate?

Sophos.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1741080 - PeerSpot reviewer
Administrator at a financial services firm with 10,001+ employees
Real User
Stable solution that gives great performance
Pros and Cons
  • "Doesn't consume resources or affect the computer performance at all."
  • "Reporting system could be improved."

What is our primary use case?

My primary use cases were protecting against computer infections like viruses or malware files, applying policies to the end-user, and blocking websites or applications from running through the admin console.

How has it helped my organization?

The number of customers complaining about their computers becoming infected has dropped since we started using Webroot.

What is most valuable?

The most valuable feature is the software's performance.

What needs improvement?

Areas for improvement would be the reporting system in the admin console. In the next release, I would like them to add features to run comments or take remote control to the admin control and also features to be installed on mobile devices.

For how long have I used the solution?

I used this solution for five years.

What do I think about the stability of the solution?

This solution is very stable, we haven't faced any problems while using it. The software runs in the background and doesn't consume resources or affect the computer performance at all. It also continuously and automatically updates itself.

What do I think about the scalability of the solution?

There's no problem with scaling this product.

How are customer service and support?

Webroot's technical support is fine - they reply quickly to tickets and emails, but it would be better if they added a live chat so problems could be checked on the spot rather than waiting for a response to a ticket or email.

How was the initial setup?

The initial setup was very easy and didn't take a long time.

What other advice do I have?

This is a great solution - it helped us a lot without business and improved the security we're offering to our customers. I would give this solution a score of eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1234254 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 51-200 employees
Real User
Good endpoint navigation protection, cloud integration capabilities and a straightforward setup
Pros and Cons
  • "The most valuable features of the solution include the endpoint navigation protection, the protection related to the EMS service, as well as the control and the cloud integration capabilities."
  • "There needs to be more advanced analytics. It would make it a more powerful antivirus solution within the marketplace."

What is most valuable?

The most valuable features of the solution include the endpoint navigation protection, the protection related to the EMS service, as well as the control and the cloud integration capabilities. 

What needs improvement?

There's no static analysis inside their solution. The solution should add the capability to use cloud access so that we can provide clients with an endpoint code. 

There needs to be more advanced analytics. It would make it a more powerful antivirus solution within the marketplace.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The stability of the solution is very good. Any recent update we deploy works very smoothly.

What do I think about the scalability of the solution?

The solution is very scalable. We have about 700 users on the solution currently. 

How are customer service and technical support?

Technical support is very good. They're very fast at resolving tickets. We've only ever had two or three tickets in total with them but they've resolved everything very fast.

Which solution did I use previously and why did I switch?

I don't recall using a different solution. We chose an extensive version of Webroot, however, we've been evaluating another solution these past few months to get better protection.

How was the initial setup?

The initial setup was straightforward. It only takes one week to deploy all of the infrastructure.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We use the cloud deployment model. We originally used the paid version, which was a complete version of the solution. We don't use the solution extensively; it's a very budgeted amount. We need more advanced capabilities than we can get with Webroot.

For companies who do not suffer advanced attacks, Webroot will be amazing for them and very budget-friendly for their business. However, companies will need to search for an expansion into areas like PCI compliance. For attacks, it's better to go over to more advanced protection. It can provide you the forensics and the EDR automation needed to avoid any attacks.

I'd rate the solution eight out of ten. The solution isn't perfect, but it's good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at ITS Technology Solution Pvt. Ltd.
Real User
Reliable, simple to use, and scalable
Pros and Cons
  • "The solution is very simple and straightforward to use."

    What is our primary use case?

    We have servers on the cloud and we have different use cases for Webroot Business Endpoint Protection.

    What is most valuable?

    The solution is very simple and straightforward to use.

    For how long have I used the solution?

    I have been using Webroot Business Endpoint Protection for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    Webroot Business Endpoint Protection has been scalable in my experience.

    We have approximately 15 people using the solution in my organization. If we add more users we will evaluate if we need to increase usage.

    How are customer service and support?

    We have our own technical team and we have not needed to contact the support for Webroot Business Endpoint Protection.

    Which solution did I use previously and why did I switch?

    We have used other antivirus solutions in the past before using Webroot Business Endpoint Protection.

    How was the initial setup?

    The installation has been straightforward and it took a few minutes.

    What about the implementation team?

    We did the implementation of the solution with help from consultants.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual subscription for the use of Webroot Business Endpoint Protection.

    What other advice do I have?

    I rate Webroot Business Endpoint Protection an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user762615 - PeerSpot reviewer
    IT manager at a pharma/biotech company with 201-500 employees
    Vendor
    The console is great for providing an overview and a remedy
    Pros and Cons
    • "Speed"
    • "We need more control over when upgrades to the app are rolled out."

    What is most valuable?

    • Low overhead
    • Speed

    How has it helped my organization?

    The console is great for providing an overview and a remedy.

    What needs improvement?

    More control over when upgrades to the app are rolled out.

    For how long have I used the solution?

    More than one year.

    What was my experience with deployment of the solution?

    No issues.

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service:

    Top-of-the-line; the busy community as well.

    Technical Support:

    Top-of-the-line; the busy community as well.

    Which solution did I use previously and why did I switch?

    Vipre, we switched because it was too slow.

    How was the initial setup?

    It can be installed next to existing solutions.

    What about the implementation team?

    In-house.

    What was our ROI?

    Not applicable.

    What's my experience with pricing, setup cost, and licensing?

    Get a trial, then a multi-year license.

    Which other solutions did I evaluate?

    Sophos.

    What other advice do I have?

    Try it out next to your existing solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Webroot Business Endpoint Protection Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free Webroot Business Endpoint Protection Report and get advice and tips from experienced pros sharing their opinions.