Webroot Business Endpoint Protection Reviews

Low performance requirements.

Working as part of our security stack, it has protected us from countless attacks.

Unified threat management (UTM) integration.

Three years.

Not with deploying Webroot, but we had issues removing Trend.

No issues.

No issues.

Customer Service:

10 out of 10.

Technical Support:

10 out of 10.

Trend: We switched because the system was resource hungry.

Symantec: We switched because they tried to stab us in the back and contacted our customers directly.

The initial setup is very simple.

We did not originally, but now we go via ConnectWise.

This is now part of our managed services, but it is very competitive.

You need an RMM like ConnectWise Automate to manage it completely.

Sophos.

I like that Webroot is very lightweight. It didn't bog down the machine, and more importantly, it had heuristics artificial intelligence to some degree. It wasn't like full-blown artificial intelligence, but something where you have one endpoint recognizing issues because it maintains a cloud database. 

If one client recognizes a threat, it would add it to the database, and almost immediately, every agent in the world would also know about that threat. That was very appealing to us. However, now it's becoming commonplace, whereas ventures like Symantec and McAfee were based more on the traditional model of definition and updates, and we were always falling behind. Webroot also has pretty good technical support.

One of the biggest pain points is that it's not really ransomware-oriented. They will be able to catch some, but that's where Sentinel One is a better player compared to Webroot.

I have been dealing with Webroot Business Endpoint Protection for about two years. 

Webroot is scalable. The policies that we created were at the MSP level, and as we added more clients. Those clients just utilized the MSP policy that we had created once in a while, but it was probably a rarity and not the norm. You could also create client-level policies.

Webroot's tech support is pretty good. It was like one issue that we really had problems with, and it really wasn't their fault. They were good at trying to help us with it, but it really came down to a conflict with a client's plugin, which was used for web filtering. 

We used Trend Micro many years ago, and then it wasn't doing great. We looked around and found another company that I think is out of business now. Next, we transitioned to Viper, and from there, we moved to Webroot. Now we're beginning to move to Sentinel One, as the keys keep moving, and we can try and move with it finding the best solutions for our clients.

The hardest thing about going to Webroot was that you didn't really have any way to really have any third party that was actually testing these antivirus products to understand whether it was false positive or whether it did great. You didn't really have that much, and not many of them actually tested Webroot because it didn't really fall into the same category as all the other products that were out at the time. 

Sentinel One is truly looking at not just every process but exactly what it's doing and what it's touching. Truly not just journaling, but whatever it does, it's keeping track of all the changes, and they can actually roll them back.

We actually just had three incidents that we have seen since we started using Sentinel One. This one happened three or four days ago, and it was a false positive. But Sentinel wants to sense the way the package was designed. It had every appearance of being malicious because the way it was acting was like a malicious function.

That's the only false positive we've seen so far, and if it was a weird one too. Whoever sent it never should have sent something in that type of package. Before that, we had to locked-down the machine.

That's what Sentinel One will do when there are attacks, ransomware, or some malicious activity that can be detrimental to the data and the network. It literally locks that machine down, and users can't access anything on the network. The computer can't access anything on the network except for the Sentinel One dashboard.

The initial setup was straightforward. I think we spent about a couple of hours on the phone with their support nailing down the right settings for our various categories of machines, and we broke down the machines and added policies for our general servers. 

Here's a policy for our RDS and Citrix servers. Here's a policy for general workstations. Here's another policy for engineering, chat, or graphic design machines because they tend to need slightly more or slightly less restrictive settings. We had to put together five or six different base-level policies. Once they were gathered, there were some white lists added at different times. 

On a scale from one to ten, I would give Webroot Business Endpoint Protection an eight.

The only reason I've dropped it down now is that they're just not including the additional items like Sentinel One. They haven't added ransomware and TrueBlue artificial intelligence, and those kinds of things. If they build those into it, they would be able to pump it back up again.

We are using Webroot Business Endpoint Protection as an antivirus. 

Webroot Business Endpoint Protection is easy to use, stable, flexible, and the performance is great. It also has a good price. 

There should be a Webroot Business Endpoint Protection mobile app. 

We have been using Webroot Business Endpoint Protection for five years. 

Webroot Business Endpoint Protection is stable. 

Webroot Business Endpoint Protection is scalable. 

We have not had to contact technical support. 

The initial setup was straightforward. It took five minutes. I installed the solution myself.

We deployed Webroot Business Endpoint Protection with external help. The process took about an hour. 

I am satisfied with the pricing. It is good and stable. 

I recommend this solution. 

We have servers on the cloud and we have different use cases for Webroot Business Endpoint Protection.

The solution is very simple and straightforward to use.

I have been using Webroot Business Endpoint Protection for approximately three years.

The solution is stable.

Webroot Business Endpoint Protection has been scalable in my experience.

We have approximately 15 people using the solution in my organization. If we add more users we will evaluate if we need to increase usage.

We have our own technical team and we have not needed to contact the support for Webroot Business Endpoint Protection.

We have used other antivirus solutions in the past before using Webroot Business Endpoint Protection.

The installation has been straightforward and it took a few minutes.

We did the implementation of the solution with help from consultants.

We are on an annual subscription for the use of Webroot Business Endpoint Protection.

I rate Webroot Business Endpoint Protection an eight out of ten.

The most valuable features of the solution include the endpoint navigation protection, the protection related to the EMS service, as well as the control and the cloud integration capabilities. 

There's no static analysis inside their solution. The solution should add the capability to use cloud access so that we can provide clients with an endpoint code. 

There needs to be more advanced analytics. It would make it a more powerful antivirus solution within the marketplace.

I've been using the solution for two years.

The stability of the solution is very good. Any recent update we deploy works very smoothly.

The solution is very scalable. We have about 700 users on the solution currently. 

Technical support is very good. They're very fast at resolving tickets. We've only ever had two or three tickets in total with them but they've resolved everything very fast.

I don't recall using a different solution. We chose an extensive version of Webroot, however, we've been evaluating another solution these past few months to get better protection.

The initial setup was straightforward. It only takes one week to deploy all of the infrastructure.

We handled the implementation ourselves.

We use the cloud deployment model. We originally used the paid version, which was a complete version of the solution. We don't use the solution extensively; it's a very budgeted amount. We need more advanced capabilities than we can get with Webroot.

For companies who do not suffer advanced attacks, Webroot will be amazing for them and very budget-friendly for their business. However, companies will need to search for an expansion into areas like PCI compliance. For attacks, it's better to go over to more advanced protection. It can provide you the forensics and the EDR automation needed to avoid any attacks.

I'd rate the solution eight out of ten. The solution isn't perfect, but it's good.

• Low overhead
• Speed

The console is great for providing an overview and a remedy.

More control over when upgrades to the app are rolled out.

More than one year.

No issues.

No issues.

No issues.

Top-of-the-line; the busy community as well.

Top-of-the-line; the busy community as well.

Vipre, we switched because it was too slow.

It can be installed next to existing solutions.

In-house.

Not applicable.

Get a trial, then a multi-year license.

Sophos.

Try it out next to your existing solution.

My primary use cases were protecting against computer infections like viruses or malware files, applying policies to the end-user, and blocking websites or applications from running through the admin console.

The number of customers complaining about their computers becoming infected has dropped since we started using Webroot.

The most valuable feature is the software's performance.

Areas for improvement would be the reporting system in the admin console. In the next release, I would like them to add features to run comments or take remote control to the admin control and also features to be installed on mobile devices.

I used this solution for five years.

This solution is very stable, we haven't faced any problems while using it. The software runs in the background and doesn't consume resources or affect the computer performance at all. It also continuously and automatically updates itself.

There's no problem with scaling this product.

Webroot's technical support is fine - they reply quickly to tickets and emails, but it would be better if they added a live chat so problems could be checked on the spot rather than waiting for a response to a ticket or email.

The initial setup was very easy and didn't take a long time.

This is a great solution - it helped us a lot without business and improved the security we're offering to our customers. I would give this solution a score of eight out of ten.