Our primary use case for the solution is to see the over-the-air packets, the data transmission, and the wifi connection.
Lead Engineer at a tech services company with 10,001+ employees
Useful in viewing the data transmission, throughput and wifi connection
Pros and Cons
- "The transmission and reception issues are valuable."
- "Wireshark gets stuck when it is a larger file."
What is our primary use case?
What is most valuable?
The transmission and reception issues are valuable. For example, while debugging through food issues, we can draw the graph of the data captured in the solution and see how the throughput is moving.
What needs improvement?
The solution can be improved by increasing its capacity to manage larger files. Wireshark gets stuck when it is a larger file.
For how long have I used the solution?
We have been using the solution for approximately eight years.
Buyer's Guide
Wireshark
January 2025
Learn what your peers think about Wireshark. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have not had experience with customer service and support.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I rate the solution a nine out of ten. The solution is good, but the solution can be improved by increasing its capacity to manage larger files. I advise users considering the solution to have the latest PC to load it. The newest voice is also required to load it otherwise it is difficult to open.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder and CEO at a tech services company with 1-10 employees
Free, stable, good community support, and useful for investigation and network visibility
Pros and Cons
- "Being able to dissect email data and figure out what is inside email messages was the most valuable feature. Such a feature is pretty helpful for an ongoing forensic investigation or when there is a potential insider threat that you are trying to investigate. It allows you to see the network activity of the users you are investigating. It also gives you more visibility into your network. It was very easy to set up. There is a lot of information out there on Google and YouTube about how to use it. There is also community support. If you have any trouble, it is pretty easy to find an answer online. You will have to do some digging only if you have a very specific use case."
- "Its user interface was a little less friendly. They can make its user interface a little bit more friendly. It is for technical people, and most of the technical people would be able to figure it out, but it would be good to improve its user interface. They can maybe build artificial intelligence into it. Currently, it takes a lot of manpower to analyze and dissect all the data."
What is our primary use case?
I used it for a couple of school projects last semester. We basically had to emulate how to capture packets in transit in a network. After capturing those packets, we analyzed them. We also had to break down email messages and dig out pictures inside email messages.
It was deployed through a cloud. They had set up a subscription for a class VM.
What is most valuable?
Being able to dissect email data and figure out what is inside email messages was the most valuable feature. Such a feature is pretty helpful for an ongoing forensic investigation or when there is a potential insider threat that you are trying to investigate. It allows you to see the network activity of the users you are investigating. It also gives you more visibility into your network.
It was very easy to set up. There is a lot of information out there on Google and YouTube about how to use it. There is also community support. If you have any trouble, it is pretty easy to find an answer online. You will have to do some digging only if you have a very specific use case.
What needs improvement?
Its user interface was a little less friendly. They can make its user interface a little bit more friendly. It is for technical people, and most of the technical people would be able to figure it out, but it would be good to improve its user interface.
They can maybe build artificial intelligence into it. Currently, it takes a lot of manpower to analyze and dissect all the data.
For how long have I used the solution?
I started using it last November. It has been six months.
What do I think about the stability of the solution?
It was pretty stable. It never crashed.
What do I think about the scalability of the solution?
Scalability could be a challenge because you can analyze so much data with Wireshark, which can be hard if you don't have a very specific case or plan for it.
If there is no automated solution, scalability could be a little bit difficult. It gives you more visibility into your network, and you can see the packets that are coming in and going out of the network. The only challenge is that if it is a big organization, there would be a lot to process. Having an automated solution on the side would probably help.
How are customer service and technical support?
I didn't have to contact them.
How was the initial setup?
It was pretty straightforward. It took less than 20 minutes.
What about the implementation team?
I deployed it myself. It does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
It is free.
What other advice do I have?
I would advise others to have a game plan for it because there is a lot of data that goes into it. You can analyze a lot of data. Having a very strategic game plan would be ideal.
I would rate Wireshark a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Wireshark
January 2025
Learn what your peers think about Wireshark. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Service Operations Engineer at a tech vendor with 10,001+ employees
Open-source with good documentation online and good search filtering capabilities
Pros and Cons
- "It has good basic features."
- "We'd like to be able to extract the output into an Excel table."
What is our primary use case?
We primarily use the solution for reading packet captures. It's like a packet analyzer, packet capture.
I'm just reading some packets and looking for interesting tracking. That's all.
What is most valuable?
The solution is open-source.
It does have SolarWinds in it or is involved in SolarWinds in some way.
The search filtering is very good.
It has good basic features.
There's a lot of information available online. Even if I am looking for something special, I can find details about that aspect.
It is well structured.
The initial setup is very easy.
I find the product to be quite stable.
We can scale the solution.
What needs improvement?
It works pretty well, and we haven't seen any areas that are lacking.
We'd like to be able to extract the output into an Excel table.
For how long have I used the solution?
I've used the solution for a couple of years.
What do I think about the stability of the solution?
The solution performs well. It's stable. We haven't had issues with bugs or glitches. It doesn't crash or freeze.
In the beginning, maybe seven or eight years ago, we did have some issues. However, that was a long time ago, and that was resolved.
What do I think about the scalability of the solution?
It's my understanding that the solution can scale.
How are customer service and support?
You can pay for a version that offers a support tier. However, I am using the basic, free, open-source version. There is no support tier. If you need information in relation to troubleshooting, everything you need is online. You can search the internet and find what you need.
How was the initial setup?
The solution is very simple and straightforward. It's pretty easy. I wouldn't classify it as complex or difficult.
I'd rate it five out of five in terms of ease of setup.
What's my experience with pricing, setup cost, and licensing?
The solution is open-source and free to use. That said, there is a paid tier with more features if a company needs a bit more.
What other advice do I have?
I'm a customer and end-user.
I'd recommend the solution to others. It's a good product.
I'd rate the solution ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP of Network/Comms/Infra at a consultancy with 10,001+ employees
When you need to get down into the weeds to solve thorny network issues everyone has access to it.
Valuable Features:
It is free, easy to use, getting better with every release.
Room for Improvement:
Can be difficult for non "packet heads" to understand
Other Advice:
Put in a just a bit of time with Laura Chappell's great resource - Wireshark 101 and one will be well on their way to becoming a packet head geek. The payback for the time spent is many times the cost of the book.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at QOS NETWORKING INC
Easy to use with a good command syntax, support protocol capture, works well for network troubleshooting
Pros and Cons
- "It has a good syntax to put the commands in and get information out of."
- "The only thing that I don't like is sometimes there is an update, and something that I was using is either no longer there or it has changed."
What is our primary use case?
I basically use Wireshark for network troubleshooting.
What is most valuable?
For simple protocol and packet capture, it is very easy to use.
It has a good syntax to put the commands in and get information out of.
What needs improvement?
The only thing that I don't like is sometimes there is an update, and something that I was using is either no longer there or it has changed. However, this is common when they upgrade software, so it's normal with any software.
Because this product is open-source, sometimes there are contributors who make changes and they aren't properly vetted throughout the whole community. Access to older functionality should stay as a user preference so that they can still use it the old way if they want to.
For how long have I used the solution?
I have been using Wireshark since it first came out, between 10 and 20 years ago.
What do I think about the stability of the solution?
Stability-wise, it is very good.
What do I think about the scalability of the solution?
The scalability is very good and it's simple to do.
How was the initial setup?
The initial setup is straightforward for a technical person. This is not the type of product that can be easily set up by an end-user who is non-technical.
What's my experience with pricing, setup cost, and licensing?
This is an open-source product that can be used free of charge.
What other advice do I have?
This is a good product for quick and easy troubleshooting.
I would rate this solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner with 51-200 employees
The best thing about Wireshark is the community/ecosystem....
Valuable Features:
The best thing about Wireshark is the community/ecosystem. Answers are easy to find in either the documentation or on the wiki. Packet analysis is not for the weak at heart, but Wireshark makes it as painless as possible with profiles, extensive decodes (dissectors), expert system and filtering capability. I use it everyday.Best features to get started with:
Network Monitoring with Statistics>Endpoints - Who is talking?
Network Monitoring with Statistics>Conversations - Who is talking to who?
Application Monitoring with Statistics>Service Response Time - How fast did they get an Application layer response?
Visualization with Statistics>IO Graph - Can I see it all in a pretty picture?
Room for Improvement:
It is easy to get overwhelmed with the amount of data you are looking at. But that is true with any analysis tool. The best approach is to focus on a single process that interests you, follow its stream and walk through the packets until you understand what is happening. Then move on to learn the next thing. How do you eat an elephant? One "byte" at a time.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Expert at a tech services company with 1,001-5,000 employees
Best Packet Sniffing Tool out there
Valuable Features:
The biggest pro I can think of is that this excellent software is open source, meaning it's developed from a community driven perspective i.e. users have a voice and can develop and add features as they see fit.It supports a wide variety of platforms, has a GUI and CLI interface, and supports the a pcap variation on every one of its platforms.It's filter creation tool is top notch, letting you specify what traffic you want to see and how many packets you want to see.You can actually export packets to text files for later review if need be as well.
Room for Improvement:
As some of the other reviewers here have stated, one con is that this software is only an observer, not an interactive component of the network, meaning you cant change anything with it.It also lacks a few modules that other, closed source software's have, but I have no doubt that the community will come up with a solution soon for that issue! It's continuously being developed and changed.
Other Advice:
I've been using Wireshark for a long time, since back in the days when it was still called Ethereal. Since then, there has been no alternative for me for Packet Sniffing. Wireshark does exactly what I want and leaves me with no need to look elsewhere.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer with 51-200 employees
Troubleshooting IIS Connection Issues
I really get excited when I am able to reproduce problems in the lab.
With this specific case, the customer was experiencing errors within their web browsers that looked like either a network or server issue. The specific symptom was that certain images would not display. If you waited a while, and ‘refreshed’ the page, more of it loaded or the entire page loaded properly.
I’m sure you can imagine the chaos this type of intermittent problem causes. The sequence of events unfolds in the following manner; the client reports the webpage issue to the help desk and the help desk tests the webpage with mixed results. In either event, the problem goes to the server group who tests and finds nothing wrong, and then the problem goes to the network group which, in most cases, does not see the problem. Then the political fist fights, finger pointing and witch hunt commence…..
In this case, they even managed to capture some packets during the problem and saw a HTTP “Service Unavailable” message and were having issues interpreting exactly what that would mean. I was there doing some other work when they dumped, uh, I mean asked me if I could help.
They explained that when the problem was occurring, the network management system was not reporting that the server or application was down. I asked how they knew that and they said that they pinged the server, tested for tcp port 80 and lastly retrieved the html page. Wow, I was impressed. I don’t see too many people monitoring from the IP layer up to the Application layer.
I then told them that even though this was an excellent way of monitoring, I wasn’t too surprised that no outages were recorded. If it was an application issue, the pings will still work as well the TCP port check. If all you did was retrieve a single html file, it would not use the same number of connections as actually loading a page and rendering images, etc…
That’s when the lab work came in. I went to my lab and configured IIS to only accept 1 connection, created a simple html file which had a few images on it. After the first try I saw the exact same issue the client experienced as well as the same HTTP message in the analyzer. AWESOME!!!
In the video below you will see how I did it and the results.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Wireshark Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
Product Categories
Network TroubleshootingPopular Comparisons
Auvik Network Management (ANM)
AirMagnet Survey
DX Spectrum
LinkSprinter
Observer GigaStor
ManageEngine NetFlow Analyzer
Broadcom Network Flow Analysis
Colasoft Capsa
Buyer's Guide
Download our free Wireshark Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Would you recommend implementing Wireshark for network troubleshooting?
- When evaluating Network Troubleshooting, what aspect do you think is the most important to look for?
- Cisco Catalyst Switch 3560 is not working - looking for advice
- Why is Network Troubleshooting important for companies?
- How has the Facebook outage (October 2021) happened? Could it have been prevented?
I suppose when he says non 'packet heads', he means people with no networking skills who do not understand what packets are and how they traverse networks from one end machine to another host on a different network.
Wireshark can help network administrators monitor their networks for performance and even find the root of any network issues impeding communication between hosts within the network. It also simplifies the process of troubleshooting networks.