Service and Support
Wireshark has a strong community and many online resources, including YouTube and forums, making formal customer service unnecessary for most. Users frequently resolve issues through internet searches and community contributions. Few engage with technical support, finding answers via FAQs or peer assistance. Being open-source, Wireshark lacks traditional service and relies on collective efforts. Users appreciate the swift integration of bug reports into new releases, enhancing their satisfaction without direct support contact.
Deployment
Wireshark's initial setup is often described as simple and quick, typically taking 10 to 20 minutes. Many find it intuitive, emphasizing a straightforward download and installation process. Though some non-technical users may face challenges, those with basic technical knowledge find it uncomplicated. In organizations, admin privileges may be needed. Despite a generally easy setup, approvals in large companies can be restrictive due to workplace policies on network tools.
Scalability
Wireshark is praised for its scalability, with users appreciating its ability to manage extensive network data and functionality across devices and operating systems. Challenges include handling large data volumes and the need for automation in bigger setups. It is commonly used by individual users and enterprises, with varying ease in deployment on multiple devices. Wireshark's user-friendly interface aids in network analysis, but some mention room for improved centralized management.
Stability
Wireshark exhibits strong stability, praised by many for its reliable performance across multiple platforms including Windows, Linux, and MacBook. It is highly rated with most users expressing minimal issues, though some faced challenges with large files causing crashes. Stability ratings often reach nine out of ten, with many users experiencing no crashes, bugs, or glitches. While a few recall previous version difficulties, these have seemingly been resolved, reflecting its capability to handle extensive logging sessions.