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Accountant at TEE TEE
Real User
Helps our organization block threats, is user-friendly, and effective in storage
Pros and Cons
  • "Zerto is truly inspiring."
  • "The performance was generally good, but occasional lag disrupted the flow, leaving room for improvement."

What is our primary use case?

I use Zerto to store and protect my files. Whether I'm working on a project or just need to access old files, Zerto ensures everything is safe. This makes it very convenient, as I can easily access any information I need with just a single click.

How has it helped my organization?

Zerto is effective at blocking unknown threats and attacks. We might consider using it on the business website as well, but it's important to understand how it might impact our operations. It helps with blocking threats, which is certainly valuable. So, in terms of its effectiveness, I'd say it's close to 99% guaranteed.

Zerto has helped our organization block threats, is user-friendly, is effective in storage, and inspires users.

Zerto's Cloud disaster recovery is impressive, and recovering most of our data can be relatively straightforward. However, it requires careful planning and understanding. Navigating the recovery site is crucial, so ensure we read and comprehend the instructions thoroughly before clicking anything. This way, we'll know which box to choose and where to click to achieve our desired outcome.

It is easy to migrate data using Zerto.

It helps reduce downtime.

It has helped reduce our disaster recovery time. Before Zerto, we needed ten people for disaster recovery and now with Zerto, we are down to three. 

What is most valuable?

Zerto is truly inspiring. Sometimes, when I provide information and receive it back, it can be remarkably refreshing and motivate me to get the most out of it. There might be instances where I initially think something isn't applicable, but then I try it out and say "wow" as I realize I am getting something positive from it. it becomes quite inspiring and brings out my best creative potential. Witnessing these features makes me naturally want to explore and create more.

What needs improvement?

The performance was generally good, but occasional lag disrupted the flow, leaving room for improvement.

Buyer's Guide
Zerto
October 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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For how long have I used the solution?

I have been using Zerto for four months.

What do I think about the stability of the solution?

While Zerto is stable, it can sometimes be slow to retrieve the data we need.

What do I think about the scalability of the solution?

Zerto is scalable.

Which solution did I use previously and why did I switch?

We used to complete tasks manually, which consumed a lot of manpower, before adopting Zerto.

What's my experience with pricing, setup cost, and licensing?

Zerto is affordable.

What other advice do I have?

I would rate Zerto a nine out of ten.

No matter what we choose to do, there will always be potential positives and negatives. When aiming for the best outcome, focus on visualizing success and avoid dwelling on negativity. However, even while striving for the positive, acknowledge that occasional setbacks like technology issues or unexpected problems might occur. Don't get discouraged in the present; trust that Zerto will ultimately lead to something beneficial and fulfilling.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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PeerSpot user
Aldo Centino - PeerSpot reviewer
System Administrator at Waternet
Real User
Provides near-synchronous replication, is easy to migrate data, and helps our users collaborate
Pros and Cons
  • "The communication between the VM and the secondary data center is the most valuable feature."
  • "I would like Zerto to provide more detailed information when there is an issue."

What is our primary use case?

We use Zerto to verify the information being transferred from one data center to another.

How has it helped my organization?

When a site is down, we can continue to use the other site thanks to Zerto.

The near-synchronous replication is extremely valuable because it ensures we can continue working.

The move action between the app and data center is great and we can see the benefits in minutes.

Our RPOs are performing well thanks to Zerto.

Migrating data using Zerto is easy.

Zerto helps our users collaborate during data migration.

Our RTO using Zerto is good.

What is most valuable?

The communication between the VM and the secondary data center is the most valuable feature.

What needs improvement?

I would like Zerto to provide more detailed information when there is an issue.

For how long have I used the solution?

I have been using Zerto for five years.

What do I think about the stability of the solution?

Zerto is extremely stable. 

What do I think about the scalability of the solution?

Zerto is scalable.

How are customer service and support?

I have used the technical support of Zerto several times and they are good.

How would you rate customer service and support?

Positive

How was the initial setup?

Though I wasn't part of the initial deployment, the procedure is relatively simple. Manager rollout is the first step, followed by CPG installation on VMs by the CPG teams and subsequent network configuration verification.

Four people are required for the deployment.

What other advice do I have?

I would rate Zerto a nine out of ten.

Zerto is a good solution for transferring data between centers.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Zerto
October 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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Oran Turner - PeerSpot reviewer
ISD Engineer at a financial services firm with 10,001+ employees
Real User
Powerful and reliable
Pros and Cons
  • "The most valuable feature is Zerto's ability to precopy data to a remote destination prior to the actual live migration period. That saves us a lot of time and has been very helpful. For example, if we had migrations occurring in waves over a period of several weeks with a VPG or VPG setup of approximately 50 VMs, that is multiple gigabytes of data, even terabytes in many cases. Having that data already copied on the evening of the migration saves considerable hours of time. It easily saves us four to six hours a night."
  • "The VPG model causes us a bit of concern. We are considering using Zerto to replace Site Recovery Manager. Site Recovery Manager is very easy when we have entire data scores being replicated. We don't have to make any decisions when it comes to groupings. It is all covered. If we move to Zerto, which we are considering, we will have to work much closer with the applications teams to develop the VPG configuration and determine how the VMs will be grouped. It will be a lot more overhead for us to go that route."

What is our primary use case?

We have previously used Zerto for data center migration projects. We have another data center migration coming up within the next year where we will be using Zerto as well.

How has it helped my organization?

We had pretty strict requirements when it came to cross data center migration capabilities. We wanted to ensure that no plugins or drivers were needed. We also wanted a simple deployment. Zerto very easily fit that bill.

What is most valuable?

The most valuable feature is Zerto's ability to synchronize data to the remote destination prior to the actual live migration date. This saves a massive amount of time during the actual migrations, and has been extremely beneficial. Having the data already synchronized on the evening of the migrations makes the final moves fast, easy, and seamless.

The interface is very easy to use. The product is easy to understand. We have had great success in using it for migrations. The benefit for us has primarily been the ease of use and stability of the product.

What needs improvement?

The VPG model has caused a bit of a concern. We are considering using Zerto to replace Site Recovery Manager. SRM is very easy when we have entire data stores being replicated. We don't have to make any decisions when it comes to groupings of VMs. If we move to Zerto, which we are considering, we will have to work closely with our applications teams to create VPGs and determine how the VMs will be grouped. This will probably be beneficial in the long term, but short term it will create more work for our team.

I spoke to a Zerto engineer who mentioned that we could do a VPG at the cluster level and a VPG at the datastore level. However, the one issue we've seen with VPGs is if the synchronization fails the entire VPG has to be recreated. Even though we can cover our environment at the cluster level or datastore level, that wouldn't be ideal. We really need a simpler solution for DR that will cover all of our VMs at once, instead of spending a considerable amount of time on VPG creation. 

For how long have I used the solution?

We have been using Zerto for about three years.

What do I think about the stability of the solution?

The stability is very good. All of the components that we set up for Zerto have been very stable. 

What do I think about the scalability of the solution?

Scalability has met our needs.

How are customer service and support?

Support has been excellent. We had a couple of issues initially with a VPG that wasn't functioning properly. Support was very quick to respond. They were able to assist us and resolve the issue very quickly. We have only had to call support one time.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use Site Recovery Manager. SRM does not have the same feature set for migrations that Zerto has.

How was the initial setup?

The product was easy to deploy. At the time, the only thing that we wanted to improve was to have an appliance for the ZVM, instead of a Windows server. I understand an appliance is available now. This will be very beneficial in the future.

The deployment was straightforward. We basically went through the documentation and then had a planning meeting with Zerto. Once we understood all of the requirements we were able to deploy very quickly with really no issues at all. We deployed Zerto in less than a week.

What about the implementation team?

We implemented the product ourselves. Zerto's expertise has always been very good.

What was our ROI?

Our migrations were all successful. We had no issues at any point during the project. That is what really sold us on Zerto.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are not cheap. It is an expensive product. However, you do get what you pay for.

Which other solutions did I evaluate?

There was really no other product that compared to Zerto. Zerto had exactly what we were looking for in a data center migration product. It had the ease of use and interface that we were looking for, that is, very simple and straightforward.

Zerto's ability to copy the data first, then synchronize just prior to the migrations made it much faster and easier for us to use than other solutions.

What other advice do I have?

Understand the VPG configuration. Understand that you will need to make some decisions as to how to cover your VMs. We eventually went with one VPG per VM for our migrations. This is because we discovered if the VPG has a problem, then you need start over and recreate the VPG. If you choose to cover 50 VMs on a VPG, and if that VPG fails for some reason, then you need to restart the whole process. So you need to consider your VPG design and how you are grouping your VMs.

We haven't used it yet for disaster recovery, but that is something that we will be looking at over the next year.

We have had great success with the product. It is one of the very few products that we have recently used that literally had no issues and worked exactly as designed. At every single point in our migration, it was successful. We had multiple migration waves that occurred over a period of a year and a half. We literally had no failures during that entire time, which is of rare in the industry and made us very happy. Now that we have another data center migration project coming up, we decided we were just going to go straight back to Zerto.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
KetanPatel6 - PeerSpot reviewer
System Architect at a financial services firm with 201-500 employees
Real User
Top 5
Reasonable pricing with a good interface and easy setup
Pros and Cons
  • "Zerto has helped us reduce overall DR testing in our company. What used to take a month I can do in less than two days."
  • "They have moved to appliances, and the configuration of appliances is a bit complicated."

What is our primary use case?

We primarily use the solution for DR purposes. 

How has it helped my organization?

It provided an easier way to set up everything regarding DR. We had a small team. There were only four people and one of them was a manager, so we had just three people with one desktop guy. We were looking for a solution that was easy to set up, did not require too much maintenance, and something we didn't have to constantly keep an eye on. Zerto provided that. 

What is most valuable?

The setup is easy and very comfortable. There are not too many issues doing the upgrades. Maintenance is easy and configuration is easy as well. It's all just GUI-based. You just select the server that you want on the DR and it starts the application. 

Transfers between the data center are good as well. They do the compressions and also the encryption. That way, you are protected and it doesn't consume too much bandwidth.

The interface is very good. It's not too complicated. The interface is way easier than Veeam. You can do everything from the interface - including authorization of DR. 

Its near-synchronous replication is good. We get an RTO of five seconds. They also provide different checkpoints. They maintain a lot of checkpoints, so you can go back in time on the DR side if you want to. Of course, there is a limitation based on how much space you have. 

We noted the benefits of Zerto immediately. Before I joined, the company used to do a very manual process. We started doing a POC with Zerto, Veeam, and Pure Storage. I found that Zerto was easier to manage - and it's cheaper than the rest of them. That, coupled with the limitation of the human resources, we wanted to have less maintenance, less interface, and I found Zerto very, very useful in that process. 

Zerto covers our entire production environment. If something goes wrong, you can use Zerto to recover the server if you want. Mainly, we started Zerto just for protection.

The recovery time objective is good. We've had no issues. If the line goes down, it recovers very quickly since it provides a lot of compression in the data. It doesn't consume much bandwidth.

If we have issues in our database, we can recover the data. We can go back and time and pull out whatever is lost. 

Zerto has helped us reduce overall DR testing in our company. What used to take a month I can do in less than two days. 

It's impacted our IT resiliency strategy. It provides, in terms of DR and data protection, peace of mind. We can get our data back quickly.

What needs improvement?

They have moved to appliances, and the configuration of appliances is a bit complicated. The appliance is is very complicated to configure by proxy as they move everything to containers, and each container needs to be configured. It's a little bit complicated.

For how long have I used the solution?

I've used the solution for almost eight years. 

What do I think about the stability of the solution?

The stability of the solution is very good. I'd rate stability nine out of ten. 

What do I think about the scalability of the solution?

It's easy to scale Zerto. I'd rate scalability nine out of ten. 

How are customer service and support?

I've contacted technical support. I've had no issues with them. They are well-versed and know the answers. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The initial deployment is easy. We create a server and deploy. You just answer a few questions, and you are done. 

Even if a person is new to Zerto, it would still be very easy. As a very small team, we are always searching for products that aren't too complicated. 

The deployment itself might take half a day. It's a one-person job. 

If you add new servers, there will be maintenance. You can also set up reporting if you like. 

What about the implementation team?

When we first deployed eight years ago, we may have used somebody from Zerto. They provided us with help as they were new at the time. If I had to do it again, I could handle it on my own. It's not too complicated. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and very affordable. 

Which other solutions did I evaluate?

We did look at the Veeam. We also look at the Pure Storage. Pure Storage also had some sort of replication, however, the RTO was too big. The RTO was around 15 minutes with Pure, and Zerto was providing an RTO of five seconds.

What other advice do I have?

We are end-users. 

I'd rate the solution nine out of ten. 

When using this with VMware, I'd say it is very easy to set up. I haven't used it with Hyper-V, however, I've heard that Zerto may not develop a version for Hyper-V

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Data Analyst at a manufacturing company with 51-200 employees
Real User
Fast disaster recovery, seamless integration, and good protection
Pros and Cons
  • "I love the seamless data integration between on-premises and cloud environments. Fast disaster recovery is also valuable."
  • "Their support can be faster."

What is our primary use case?

I use Zerto for ransomware resilience and data recovery.

How has it helped my organization?

Zerto has improved my organization by allowing us to replicate individual VMs or groups of VMs. It allows flexible protection and recovery of data. It is also easy to integrate with other solutions.

It has had a positive effect on our recovery time. It is very fast.

Zerto is easy to use. As long as you have the technical know-how, it is easy to use.

The near-synchronous replication is good. It ensures data availability and fast data recovery. I love that. We use Zerto to replicate the VMs from one site to another, ensuring data availability, protection, and disaster recovery.

Zerto has had a good effect on our RPOs. There is continuous protection and availability of data because it is all automated.

It is very fast. It has had an effect on our RTOs. It has reduced our downtime by 20%.

Zerto offers a comprehensive solution for data recovery and protection. It has saved us a lot. It has saved about 30% of the time.

Zerto has a user-friendly interface and intelligent dashboard. It is easy to manage. It has saved about 40% of the time.

We have had a positive impact on our IT resiliency strategy. Continued data protection and automated DR have been very helpful.

Zerto has simplified our compliance with industry regulations.

What is most valuable?

I love the seamless data integration between on-premises and cloud environments. Fast disaster recovery is also valuable.

I also love that it provides real-time and historical analytics.

It simplified my work. It has a user-friendly interface. It is easy for me to create my views in the dashboard. It makes work easy for me.

What needs improvement?

I am enjoying it so far, and I am happy with its capabilities, but it is expensive.

Their support can be faster.

For how long have I used the solution?

I have been using Zerto for three years.

What do I think about the stability of the solution?

It is stable. I have been using Zerto for three years, and my company had been using it before I joined. It is stable. I would rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

Its scalability is good. Zerto can meet the needs of any business.

We use it in multiple departments and at multiple sites. There are ten people who use Zerto. They are strictly admins.

How are customer service and support?

My experience has been positive. They are always trying to help.

I would rate their support an eight out of ten because we sometimes do not get a fast response.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used the Microsoft Azure solution, but I could not get the fastness, scalability, and ease of management that I wanted. I was looking for these capabilities, and that is why I went for Zerto.

Zerto is a better solution, but it is expensive. Zerto is a bit faster than other solutions. Other ones have automated disaster recovery, but Zerto is faster.

How was the initial setup?

It is deployed on the cloud. Its deployment was straightforward. It took about three hours. Three people were involved in its deployment.

Like every other software, it does require some maintenance from time to time, but it is not much.

What was our ROI?

We have seen an ROI. Whatever we do, we are getting a fast result. It is always an advantage for the business. Zerto has had a positive effect. I do not have the metrics, but it has saved us a substantial amount.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend Zerto to anyone who wants fast disaster recovery and protection. It has most of the features that people are looking for. 

I would rate Zerto a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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PeerSpot user
Gaurav Sharma. - PeerSpot reviewer
Infrastructure Architect at a comms service provider with 1,001-5,000 employees
Reseller
Top 5
User-friendly, easy to set up, and offers good speed to recovery times
Pros and Cons
  • "The disaster recovery features are the best I've found."
  • "We'd like to be able to migrate data without its operating system or any other functionality and without having to go through a virtual machine or server."

What is our primary use case?

The solution was primarily used for disaster recovery for clients. If there was a major issue in the data center, it allowed the client to move to the second data center. It was also used for migration to virtual machines.

How has it helped my organization?

My customer recently (a few years ago), had a major issue in one of the data centers. It was a virus attack that destroyed the servers and virtual machines. We could not recover those servers or virtual machines. After that, we decided to remove the corrupted data center and get everything recovered using Zerto. We were able to do that with the agreed-upon RTO and RPO for the customer. 

What is most valuable?

The replication between data centers is great. It allowed us to ensure all data was replicated from one side to another.

The near-synchronous replication is great to have. It works better than other solutions. 

It's very user-friendly and straightforward. There are no bugs in the software.

The disaster recovery features are the best I've found. 

This product allows us to do disaster recovery in the cloud rather than the physical data centers. We have multiple customers who are on a hybrid cloud. Some are on a private cloud and some are on a public cloud and Zerto allows us to provide the functionality whereby we can cover both as well as across physical data centers. We use Zerto for AWS, Azure, and GCP.

It was nice to use with AWS. Everything was in place on AWS and the functionality is well documented. We've done a POC on it. We have not yet had a chance to do a real disaster recovery just yet.

Zerto has helped us protect VMs in the customer environment. The overall effect on the RPOs is good. We can do it at a maximum within 15 minutes, however, often we can do it within five minutes, or even one minute. 

The speed of recovery is very quick compared to other tools.

It's easy to migrate data with Zerto. It's simple. Even non-technical users can see what information is needed in order to enable the replication from one site to another.

Users can still collaborate during the migration process in Azure. It depends on how much data you are including from your data center. The bandwidth connectivity between two data centers is very high.

The RTO is pretty good. We typically give our customers a heads up it will be eight hours, however, it's often less.

It's helped us reduce downtime. For example, when I was using another solution, we wanted to restore a VM. It took more than eight hours to restore ten virtual machines. In contrast, Zerto only takes 45 minutes. 

We had a corruption at one point on 20 to 25 VMs, that were critical from the customer's point of view. They had already spent so much time trying to troubleshoot. We decided to use Zerto to restore the machines and give them the latest backup. We were able to give them everything in less than one minute.

For the customer to recover using a different solution, it would take much longer. Zerto takes far less time. For example, compared to VMware SRM, it takes almost double the time compared to Zerto. 

We've been able to reduce DR testing. When we used to give RPO and RTO time to our customers, two hours for RPO and eight hours for RTO, once we started using Zerto, we reduced RPO to 15 minutes.

It's reduced the staff time involved in a data recovery situation. When we initially set up Zerto, it immediately starts replicating and does incremental replication as well. Therefore, at any given point in time, the latest data is already available on the recovery side. We just have to trigger it and everything will be restored as per our configuration. We likely save three to four hours of work during the disaster recovery period. And, in the disaster recovery phase, every minute is crucial. 

It's also reduced staff involvement. It's not complex and very straightforward. Since tasks are reduced, we do not need so much staff. 

What needs improvement?

Previously, it was not compatible with the public clouds. However, now that it is, it's helped a lot. One of the most challenging aspects in migrating items from private to public.

We'd like to be able to migrate data without its operating system or any other functionality and without having to go through a virtual machine or server. 

For how long have I used the solution?

I've used the solution since 2015. I stopped using it around 2022.

What do I think about the stability of the solution?

The solution is absolutely stable. We have customers that have used it since 2016 without any concerns. 

What do I think about the scalability of the solution?

The product can scale. 

How are customer service and support?

We haven't had to engage with technical support. 

Which solution did I use previously and why did I switch?

I'm familiar with VMware SRM.

Not a lot of people in the market are aware of Zerto. They need to market it better.

However, Zerto is pretty simple and straightforward, compared to other options on the market.

Replacing the legacy solution has helped customers remove compatibility issues and reduce costs. 

How was the initial setup?

The deployment of the product is straightforward. We have, for example, more than 100 VMware ESX-site servers and there are two agents in terms of virtual machines that get deployed on all of them.

To deploy the solution, it only takes 30 minutes. You only need one or two resources to manage the implementation. The maintenance is minimal. Once it's set up, it's fine. 

What was our ROI?

Our customers have witnessed an ROI. 

What's my experience with pricing, setup cost, and licensing?

The product is cost-competitive and less than other options. I do not have too much data on the exact costs, however. However, we are definitely saving costs when we compare Zerto to VMware. 

What other advice do I have?

My understanding is we have a partnership with Zerto. It provided free training to our employees and we have done multiple certifications. 

We did not use it for immutable data copies.

We don't use it for blocking unknown threats and attacks. We don't use it for security purposes. We have other security protection services for our customers, including firewalls and antivirus. We use Zerto only for disaster recovery.

I'd advise potential users to pay attention during the initial setup and watch what you are replicating from one side to another. After the setup, you will not have to put a lot of time in - as long as you pay attention during the initial phase. 

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Dov Goldman - PeerSpot reviewer
Systems Engineer at a financial services firm with 501-1,000 employees
Real User
Top 10
It saves a lot of time because we can hit a button and let it do its thing
Pros and Cons
  • "In our DR testing, Zerto allows us to go work on other things while it takes care of everything. That's valuable because we know that we can still hit all of our SLAs in a real disaster."
  • "The post-configuration part could be improved. For example, it would be super helpful to have the ability to modify DNS. Once the migration is done, we want to do some more modifications to the endpoint."

What is our primary use case?

We primarily use Zerto for DR as a service but also for high availability purposes. It's mostly deployed at our on-prem colocation data center. We also do a little on the cloud, as well. 

How has it helped my organization?

Zerto makes DR a lot easier. We don't have to spin up copies of VMs or copy applications and databases. Zurto just takes care of all that for us. We just did our annual DR test, and it worked exactly how we expected it to. We're big fans. We like the fact that when you migrate DR, it will automatically be configured for us. For example, it sets the IP addresses because they have different IP ranges and various data centers.

It saves a lot of time during disaster recovery. In our tests, we just hit a button on Zerto, it did its thing, and the solution just let us know when it's done. In the meantime, we could go do other things instead of having to, copy app configs, .ini files, etc.

What is most valuable?

The near-synchronous replication is great. That's one of the reasons that we went with Zerto. I've had a great experience with it and never had an issue. Having this functionality is critical, especially for DR. If our main data center goes down, we need to flip it and have everything almost identical to what it was when the data center went down. We use it for production high availability, so if that host goes down, Zerto will just automatically forward to the replica that it has on another data store.

What needs improvement?

The post-configuration part could be improved. For example, it would be super helpful to have the ability to modify DNS. Once the migration is done, we want to do some more modifications to the endpoint.

For how long have I used the solution?

We have used Zerto for around 10 years.

What do I think about the stability of the solution?

Zerto is highly stable. We've never had any issues or lost connections between the agents on the VMware host.

What do I think about the scalability of the solution?

Zerto is scalable. We're running it in five different data centers worldwide, and we haven't had any performance issues. It covers 70 hosts across all our data centers.

How are customer service and support?

I rate Zerto support nine out of 10. We haven't had to use support much because it just works. Once we had an issue with a VM that wouldn't upgrade, and they sorted it out for us pretty quickly. I've only used it once, but it wasn't a time-critical situation. If I contacted them during an actual disaster or DR test, then I could see how quickly they can work.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've never used anything besides Zerto, but I've done the failover process manually. Zerto just makes it much easier and faster than a manual failover process.

What was our ROI?

In our DR testing, Zerto allows us to go work on other things while it takes care of everything. That's valuable because we know that we can still hit all of our SLAs in a real disaster. 

What's my experience with pricing, setup cost, and licensing?

Zerto is reasonably priced for the product that you're getting. We keep on buying more licenses, so it's a good price. 

What other advice do I have?

I rate Zerto 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1909311 - PeerSpot reviewer
Sr Systems Engineer at a insurance company with 1,001-5,000 employees
Real User
Top 20
Had a major impact on our RTOs and the near-synchronous replication is exceptional
Pros and Cons
  • "Zerto's two main features are ease of management and that the product just works. It does what they say it'll do."
  • "I don't feel like we're a big enough customer to warrant being called every week or every month but it would be good to get a little bit more contact with a salesperson or engineer group."

What is our primary use case?

Our primary use cases are for disaster recovery replication side to side. 

We were running VMware Site Recovery Manager and it ran well. It was a great solution compared to what we had before. We didn't have disaster recovery issues. We were just doing our test. It ran superbly. Zerto improved the amount of time it took to failover and address any issues. We went from failing over in about three or four hours during the test to it taking one hour. It was very fast.

It's in a single department in a single company. Luckily, we don't really have to support much of our field force. We have approximately 4,000 agents who are in eleven states, but we don't have to go out into the states. We're on in one building and it's one business unit. We manage the failovers but it's just one group management.

Approximately four users use the solution.

What is most valuable?

One of the most valuable features is the ease of management. It's very easy to manage. My team grew and a team member took over my role for Zerto support. He was able to pick the ball up and run with it. It was very easy for him to pick it up and go forward. I haven't had to do a lot of management of the product. 

Our RTO is between four to ten seconds to our site, which is about a hundred and fifty miles north of my location. We bought dedicated lines and we've been very happy with Zerto's performance. 

Zerto's two main features are ease of management and that the product just works. It does what they say it'll do.

The near-synchronous replication Zerto offers is exceptional. Our pipe is 10 GB and we haven't overloaded that connection. We are very satisfied with it.

During our test last year, we moved systems around for users to test with. We had some misconfigurations in the journal sizes, they just weren't big enough. There was logging left on some SQL servers. Our DR test lasted for three days. We had a dedicated group come in and test. We failed back to production and then put it in the test phase again. We did it all within thirty minutes, and it worked very quickly. We were very satisfied.

Zerto has had a major impact on our RTOs. We've been feeling the impact for a while. It's steady here. It's exceptional. SRM dwarfed as far as our targets for RTOs. 

Zerto has reduced our DR testing. It reduced the amount of time we have to test because it's so easy to failover. We've been very pleased with that. It's even given us the option of where we might be able to test more often anytime. We would like to get to a place where we test it once a month where we would allow some business units to test, and then do another business unit the next month.

It used to take us a week for the failover process and testing. The testing has been majorly reduced to where it now takes a day. It took a day to failover, to get everything lined up and running, and it never worked. We never were able to officially have a successful DR test. SRM fixed that and then Zerto took it to the next level. It improved drastically. This has freed up staff to work on other tasks. It used to be that we needed a room full of people for the test where we now need two. 

What needs improvement?

I don't feel like we're a big enough customer to warrant being called every week or every month but it would be good to get a little bit more contact with a salesperson or engineer group. Our account executive is very good. He's done a great job, but it was hard for him to tie down an engineer. It was a little bit of a strain to get somebody lined up to show us what version 10 was about. Once we got it, it was perfect. It would be nice if it could be easier to do that. 

They have VPGs and VRAs. The management of that when trying to do a VMware upgrade can get a little finicky. You have to bring nodes or hosts up and down where the VRAs are running on the hosts. Sometimes the VRAs won't come back up or they may not respond. So when you're done doing your work, it could be that you have fifteen servers that are not replicating. So you'll have to stop, delete, manually remove what you need to do, recreate the VRA, and that's easy enough but you have to go through and do that, and then resync. That's part of IT. They are a little finicky. 

Version 9.7 has been a little easier to work with, and it integrates with VMware a lot easier. It shuts down the VRAs. The VRAs are finicky about how they get shut down. 

For how long have I used the solution?

I have been using Zerto for six years.

What do I think about the stability of the solution?

We've been very satisfied with the stability of it. 

What do I think about the scalability of the solution?

It is scalable. 

How are customer service and support?

Support has been pretty good and responsive. I would rate them a nine out of ten. They're good. 

Sometimes getting in touch with somebody is hard. We're not that big of a customer though. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It's been easy for new users to pick up and it was pretty easy for multiple people to work within the UI.

How was the initial setup?

I was indirectly involved with the setup. It didn't take very long, it was like doing an upgrade. 

You just build the servers and the proxy up, install the VRA, and then one by one had them sync.

Seven months ago we had to do a complete resync which took about four to five days. It was straightforward. There is a lot of documentation on Zerto's support site. My advice would be to get the documentation off their site. Open a ticket for support at the same time. 

What was our ROI?

We have seen ROI in terms of resources and time. For our overall management of the system, it doesn't require too many resources. The upgrades are not too bad. You may have to dedicate a staff member to do it for a couple of days. I didn't have a lot of experience with it and the two upgrades I did were simple.

In terms of time, it has saved us north of 30%. It cut down on a lot of manpower. There has been a reduction in our management pattern from other prior solutions.

What's my experience with pricing, setup cost, and licensing?

You pay to play and it's not cheap but it's worth it. 

What other advice do I have?

We know we have the capabilities to do disaster recovery in the Cloud rather than in a physical data center. We're replicating about 150 miles north of us. That's probably going to happen in the next five to ten years for us. We're making a pivot to where we know we're going to have to go that way with some of the cloud solutions.

We have not had to use it for data recovery due to ransomware. We have gone through the industrial hardening of our environment. We have been rated as very mature as far as our security stands. We have actually had some counterparts that experienced some issues and they didn't have anything in place, and it was very bad for them. Luckily, we have not had to use it in that capacity. We feel really good about its capability from the testing we've done. We know we can use it for malicious attack response.

We have tested it to help protect VMs in our environment and we have found that it will work for that. We got decent results with testing and I was very impressed.

In terms of it reducing our overall backup and disaster recovery management, it hasn't. We needed two staff members for the last two solutions we used. This year we will need three because I will also be involved with Zerto.

Zerto has replaced our DR and replication legacy solution. We're using Veeam for our backups but Zerto has replaced everything replication-wise. It saved costs to manage them by 20%.

My advice would be to do a POC for its concept and everything you get. Get it. Do it. It's a good product. I have friends that work with other companies that provide similar services and one of their engineers told me that you can't beat Zerto. 

I would rate them an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
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Updated: October 2024
Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.