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reviewer1953429 - PeerSpot reviewer
Engineer at a pharma/biotech company with 10,001+ employees
Real User
Is very cost effective, easy to use, and straightforward to set up
Pros and Cons
  • "The replication for DR is really good, and the test failover within the application is really solid, along with the ability to manipulate RDMs or remove them."
  • "The only thing I really don't like about Zerto is that the ZVM has to be a Windows server. I can spin up any OBA template whenever I want to, but if it has an OS that's tied to it, then I have to involve the OS team from my company. That drives me crazy."

What is our primary use case?

We offer Zerto to our application owners and system owners as a DR solution for them. It's part of our service offering from the VMware side because we do the infrastructure for them. We help orchestrate and set it up for them at the back end.

We also use Zerto to remove RDMs from the environment and help manage our storage. If we need to relocate the storage, we use Zerto, especially when going from multiple vCenters or multiple clusters. It's very convenient.

How has it helped my organization?

We can completely replicate a server so that when an issue arises we can be up and running with no downtime. Also, if we're doing a planned DR exercise, it works really well. It can be set up in advance so that there's zero downtime.

Using Zerto to get off of old storage has been more convenient than using VMotion.

What is most valuable?

The replication for DR is really good, and the test failover within the application is really solid, along with the ability to manipulate RDMs or remove them.

We are required to do DR testing for almost every application every two years. Zerto made it more convenient and significantly faster for us. Our job is a nice little 15 to 20 minute stint that anybody can do within our organization. I don't need a full-on engineer. I can have an operations person handle it.

Zerto has really great online training, and they gamified their training pretty well too.

When you compare Zerto's ease of use with that of SRM and Veritas, Zerto is really easy, especially when you're doing a DR exercise or a failover. It has evolved and is now even easier. With every iteration, they make the verbiage clearer, and people just gravitate to it. I can have someone from the operations team help with DR when Singapore's doing a DR exercise, for example. This helps a lot as a company with a global presence. The other solutions require a little bit more understanding of the technology. They are not as forgiving if you make a mistake.

The speed of recovery with Zerto is faster than that with SRM. Much more engineering management needs to go on after the fact with SRM.

Without Zerto, in the event of downtime, it could take hours to get back up and running. Some VMs could take eight to ten hours just to get to a point where they could accept a restore from a backup solution, if that solution is even available.

Zerto does a really good job with their packeting on the networking side, and I've never had a site experience an impact because Zerto was running a replication.

What needs improvement?

The only thing I really don't like about Zerto is that the ZVM has to be a Windows server. I can spin up any OBA template whenever I want to, but if it has an OS that's tied to it, then I have to involve the OS team from my company. That drives me crazy.

Buyer's Guide
Zerto
March 2025
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

For how long have I used the solution?

I've been using this solution for five years.

What do I think about the stability of the solution?

It's exceptionally reliable. I'd give it a ten out of ten. Any complication we've had has usually resulted from the Windows team patching that server or some other behavior.

What do I think about the scalability of the solution?

Zerto scales really well. It scales out really wide, and you can tie it all into your primary site. You don't need central management.

We have around 900 hosts across the world globally. We have a little over 10,000 VMs and have mixed usage with lots of databases, applications, and web-based applications. We have about 27 primary vCenters and seven manufacturing vCenters.

How are customer service and support?

Zerto's technical support takes really good advantage of the community. When you put in a service ticket, they redirect you to a message blog or message group. Then, you can use that to also vet what other people are saying, and you can use that as a great resource.

On a scale from one to ten, I would rate technical support at ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used SRM before we switched to Zerto, and Zerto is very cost-effective.

How was the initial setup?

Zerto is very straightforward to set up. The only drawback is having to have the Window server.

After the Windows server is deployed, it takes less than an hour to deploy the solution.

What was our ROI?

Zerto does exactly what it says it's going to do. I don't have to go back and babysit it. If something happens, it alerts me. I don't have to sit there and add hours of babysitting or monitoring. I can be doing other tasks. That is our ROI.

What's my experience with pricing, setup cost, and licensing?

Zerto is very cost-effective. We get really great value for the cost of the service.

Which other solutions did I evaluate?

We looked at Veritas.

What other advice do I have?

I'd give Zerto a good look. Put it through its paces. Look at how you're already offering a DR exercise and how complicated it is in your life. If you're looking at a run book for a DR exercise and your part is two or three paragraphs, Zerto can make it one paragraph.

I would strongly recommend Zerto to make it a little easier and would rate it a ten on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1953294 - PeerSpot reviewer
Converge Engineer at a financial services firm with 5,001-10,000 employees
Real User
Has the ability to IP customize during failovers and has a faster recovery speed
Pros and Cons
  • "I like the less than one-minute RPO, the ability to IP customize during failovers, and the cloning feature that I can use to clone VMs over at the target location. As part of the automation failover, if we need to change an IP when it fails over to the other data center, Zerto will handle that; there's no need for manual intervention. As far as the cloning, we use that to do quick testing of a VM in the remote data center for lift-and-shift processors."
  • "One issue we've been having with Zerto lately is the ability to go into maintenance mode during vSphere upgrades. It doesn't have the hook into the lifecycle manager of the bump. During vCenter or ESXi upgrades, it causes VCF to fail its pre-checks because the machine doesn't power off and go into maintenance mode. It's been an issue since version 7.5 and it's impacting a basic automation function in vSphere."

What is our primary use case?

We primarily use it for disaster recovery.

What is most valuable?

I like the less than one-minute RPO, the ability to IP customize during failovers, and the cloning feature that I can use to clone VMs over at the target location. As part of the automation failover, if we need to change an IP when it fails over to the other data center, Zerto will handle that; there's no need for manual intervention. As far as the cloning, we use that to do quick testing of a VM in the remote data center for lift-and-shift processors.

In terms of ease of use, Zerto is better than SRM now because you can do automated VM protection. As long as you set it up, enable it, put the tags on the VMs, and have the template VPG created, it works. With SRM, we use array-based replication, so anytime a VM goes on a replicated data store and that replicated data store is in a protection group in SRM, it's automatically protected. So there's no intervention needed to protect that VM. Initially, the fact that I had to manually create the VPGs when a new VM came in was a con for me with Zerto when I was comparing it to SRM, but now, I'm happy with Zerto's automated VM protection. We currently use both Zerto and SRM in tandem.

If I had to manually create the VPGs, it could take thousands of minutes.

As far as the speed of recovery, Zerto is faster than SRM because, with SRM, we use array-based replication. This means that we have to shut down the machine, detach the data store, and attach it to the other side. All of this takes time. In Zerto, that doesn't happen because it's continuous, VM-level replication. So, the data is going right over to the other target data store. When we run the recovery on Zerto, we recover a VM in under 10 minutes, so the RTO is less than 10 minutes, as opposed to some SRM plans that can run an hour or two hours.

What needs improvement?

One issue we've been having with Zerto lately is the ability to go into maintenance mode during vSphere upgrades. It doesn't have the hook into the lifecycle manager of the bump. During vCenter or ESXi upgrades, it causes VCF to fail its pre-checks because the machine doesn't power off and go into maintenance mode. It's been an issue since version 7.5 and it's impacting a basic automation function in vSphere.

For how long have I used the solution?

I've been using Zerto since 2018.

What do I think about the stability of the solution?

Zerto is pretty solid in terms of stability.

What do I think about the scalability of the solution?

I'm sure it scales well. In our legacy environment, we only used a 100-pack license, so we only used 60 machines on that license. That was a fairly small footprint. In this new environment, we estimate at least a couple of thousand because we're shifting from SRM to Zerto. I expect it to scale well.

How are customer service and support?

Zerto's technical support is better than that of most vendors that I deal with. I can open up a support ticket and have someone get back to me within a couple of hours. Even with a Severity 3 ticket, someone will email me within a couple of hours. I will rate them a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is simple. You get the executable, you stand up a VM, you install it on a VM and open up firewalls, and connect the ZVM to the ZVRA data sites. It's fairly straightforward.

You can deploy Zerto in under two hours, as long as the firewall is in place. When the firewall is in place, everything runs smoothly. Otherwise, it takes a while.

What about the implementation team?

I deployed it myself.

What was our ROI?

I do think that we've seen a return on investment. We started off with SRM in our legacy environment, and it was probably protecting 90% of the estate. Now, we have a new environment, and Zerto is now protecting 90% of the estate, and SRM is only doing 10% or even less than that.

What other advice do I have?

It's a nice tool, and you should go for it. I don't think you'll be disappointed. On a scale from one to ten, I would rate Zerto at ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zerto
March 2025
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
reviewer1952301 - PeerSpot reviewer
IT Infrastructure Server Manager at a logistics company with 5,001-10,000 employees
Real User
Is consistent, agile, and reduces downtime
Pros and Cons
  • "We've seen a massive benefit from using Zerto in terms of time savings and consistency. You see a consistent outcome every time you do the conversions. We're moving from one platform to another, but the payloads in what we're moving are different. We see consistent delivery."
  • "Right now, our production environment runs on-premises, and we have a DR copy of everything that we run in production. However, our development runs on that hardware. In the case of a DR event, we would need to shut down development and bring up our secondary copy of production. We're hoping that Zerto is going to be the tool to help us do that."

What is our primary use case?

We use it for our conversion from Hyper-V to VMware. The DR purposes are being looked into as well.

We've got about 1500 to 2000 Hyper-V machines. These Hyper-V machines are used and converted to VMware, and these are the two environments that we work with now, both on-premises and in a hosted environment.

What is most valuable?

The ease of the conversion, moving from Hyper-V over to VMware, has been the most valuable feature. It's the primary reason why we chose Zerto.

We've seen a massive benefit from using Zerto in terms of time savings and consistency. You see a consistent outcome every time you do the conversions. We're moving from one platform to another, but the payloads in what we're moving are different. We see consistent delivery.

Time savings-wise, I see anywhere from 30 to 50 VMs be converted from Hyper-V to VMware on a nightly basis. We've seen some pretty good throughput on the nights that we do conversions.

Zerto has absolutely helped to reduce downtime. If we were to do this manually, the amount of time that we would have to shut down the VMs on Hyper-V to be able to do the conversions and move them over to VMware would be massive.

That amount of downtime would cost our company a lot. We've got a team of three or four guys that do the labor. If you take what they're getting paid and you compound the amount of time that it would take to do the conversion, there would be a drastic cost in labor for those conversions.

What needs improvement?

Right now, our production environment runs on-premises, and we have a DR copy of everything that we run in production. However, our development runs on that hardware. In the case of a DR event, we would need to shut down development and bring up our secondary copy of production. We're hoping that Zerto is going to be the tool to help us do that.

For how long have I used the solution?

Zerto is primarily being used this year.

What do I think about the stability of the solution?

We're getting consistent results, so the product seems to be very stable.

Which solution did I use previously and why did I switch?

From a DR perspective, we use multiple different facets. We have multi-site data centers in our environment, along with Cohesity. We use Cohesity from a backup and DR perspective.

How was the initial setup?

I was not involved in the initial setup but have heard feedback that those involved loved the simplicity of it.

What was our ROI?

We've absolutely seen an ROI in terms of time savings with respect to downtime. When you convert a couple of thousand machines from one platform to another, the amount of downtime that it would take itself would have paid for Zerto many times over.

What's my experience with pricing, setup cost, and licensing?

We get our money's worth with Zerto.

What other advice do I have?

If you're in the middle of a conversion between different platforms, regardless of whether you're moving from on-premises to hosted or from one environment to another, it seems to be very agile and able to move your workloads into different environments pretty easily. I would give Zerto a rating of nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1561263 - PeerSpot reviewer
Resiliency Specialist at a computer software company with 5,001-10,000 employees
Real User
Easy to use, integrates well with vCenter, and it provides a short RPO in case of data center outage
Pros and Cons
  • "When we need to failover or move workloads, Zerto significantly decreases both the time it takes and the number of people involved. It only takes a single person to activate a failover and we can pretty much automate everything else."
  • "Zerto should add the capability to replicate the same VM to multiple sites."

What is our primary use case?

We use Zerto to replicate data between our on-premises data centers, as well as for replicating data to the cloud. It is used primarily for disaster recovery, and we're not using it very much for backups.

How has it helped my organization?

Continuous data replication is the most important feature to us, and we use it for disaster recovery. We have very short RPOs in the event of a data center outage.

With respect to ease of use, I would rate Zerto an eight out of ten. It is very easy to set up and utilize. The only reason I wouldn't give it a ten is that I would like to see more export capability. Right now, you can export your VPG to a spreadsheet, but you don't have a lot of control over what data goes there. You just get everything and the formatting isn't the best.

When we need to failover or move workloads, Zerto significantly decreases both the time it takes and the number of people involved. It only takes a single person to activate a failover and we can pretty much automate everything else. Instead of a week to recover a major application, we can do it in a day.

Mostly, this solution protects us from data center outages. With ransomware, it gets a little more complicated because depending on what they're doing, you could be replicating the encryption that they placed on you. Then, depending on how large your journal is, how far back you can go and how long the malware has been sitting in your network, it might not save you from a ransomware attack.

That said, it's still a major plus because if you have enough tools in your environment where you can catch the fact that they've been there, then if you've got 14 days, just as an example, in your journal, then you can go back far enough before they place any kind of encryption on your file. But, if you don't have other tools to also help protect you from ransomware, Zerto by itself may not be sufficient.

It's very rare that you have a true disaster where you have to failover a data center. I see Zerto more often being utilized to deal with some sort of database corruption. You can restore your primary site back from before the corruption. We need this Zerto protection, but it happens so rarely that you would actually have a full data center failure that, I can't say that we have had any staff reductions because of it. We have no staff specifically set aside for data recovery.

Beyond your normal path for backup and recovery, and those daily backups and managing that stuff, whether you're using Zerto for your backups or another backup utility in addition to Zerto, it hasn't really changed our staff.

What is most valuable?

The most valuable feature is the quick RPO for replication, which is our primary use case.

What needs improvement?

Zerto should add the capability to replicate the same VM to multiple sites.

The export capability should be improved so that it is more customizable in terms of what fields are exported and what the formatting is.

I would like to see the ability for Zerto to handle physical servers, although that is becoming less important to us.

For how long have I used the solution?

I have been using Zerto with my parent company for the past several months and had been using it at a previous company for two years before that.

What do I think about the stability of the solution?

Zerto is very stable.

What do I think about the scalability of the solution?

The scalability is generally good.

We're on an older version so this may have changed, but when it comes to cloud DR, they haven't kept us with the Azure capability. For example, Azure used to have an eight terabyte limit on disk drives. Azure now has a 32 terabyte limit, but Zerto still has a limit of eight. 

That said, when it comes to the number of VPGs and the number of instances, that has been sufficient for us. We have 646 VMs and 60 VPGs that are protecting 650 terabytes of data.

We have about four people who are managing it day-to-day. It is a shared role; our server engineering team is responsible for Zerto, and that team has approximately twelve people. They are all capable of utilizing Zerto, depending on their individual responsibilities, but there are probably no more than four people who currently use it on a daily basis.

We don't have one specific person to manage it but instead, we rely on the team. We're in the process of getting them all trained adequately. 

How are customer service and technical support?

I have been in contact with technical support and I would rate them a seven out of ten. They are similar to a lot of companies, where they're very quick to respond to simple issues that might be in a playbook, yet slow sometimes to get a more complex problem resolved.

Which solution did I use previously and why did I switch?

This was our first true DR tool. Before that, we were just using backup solutions. The one that we were using most recently was IBM Spectrum Protect.

I have a lot of past experience in my previous company with RecoverPoint, as well as with CloudEndure. CloudEndure was used specifically for cloud DR with AWS.

Zerto is much easier to use than RecoverPoint. Both Zerto and CloudEndure are very easy to use.

How was the initial setup?

The initial setup is pretty easy to do. I was not with this company when they implemented it, so I don't know how long it took them to deploy. However, in my previous company, we initially installed and set it up in a day. We didn't have much trouble.

At first, we only had a couple of small test instances. We started adding things that we needed, over time.

What was our ROI?

Using Zerto has saved us money by enabling us to do DR in the cloud because we did not have to purchase the infrastructure at the alternate site. It's difficult to approximate how much money we have saved because we never built a DR site for the applications that we now have replicated in the cloud. There has never been an on-premises solution for them.

It is relevant to point out that we're not using it so much for day-to-day backups, but rather, we're using it for continuous data protection for DR and we have not had any disaster, so it's difficult to quantify our return on investment from that perspective.

However, from the perspective of being able to do cloud DR and not having to pay for that infrastructure, and even when it comes to the ease of use when we're going from data center to data center, I think we've got a definite return on our investment in comparison to not having a continuous data protection tool.

There is a difference between what we do and what we would have been doing without a tool like Zerto. In this regard, Zerto is a kind of overhead because hopefully, you're not using it day-to-day in a real disaster. It's more like insurance.

Which other solutions did I evaluate?

We evaluated RecoverPoint, but Zerto's better integration into vCenter was probably the reason that we chose it.

What other advice do I have?

We do not currently use Zerto for long-term retention, although we are looking at the feature.

I highly recommend Zerto. My advice for anybody who is implementing it is to go through all of the best practice guides and be sure to review whatever database they have in there. This way, they keep themselves efficient.

Also, it is important to keep in mind that it's only at a VPG level that everything is consistent. So, if you have multiple servers and applications that need to be consistent with each other, then, they really should be in the same VPG.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Data Analyst at a consultancy with 11-50 employees
Real User
Fast, easy to use, and helpful for disaster management
Pros and Cons
  • "I like the automation of transferring data in the case of any disaster to our VMs. It is also easy to use and fast."
  • "Its price is a little bit on the higher side."

What is our primary use case?

We use it for disaster recovery and analytics.

We use Zerto to help protect VMs in our environment. We are also using it for our Virtual Protected Group or VPG.

How has it helped my organization?

By implementing Zerto, we wanted disaster management, especially for our data. We did not want to lose data unnecessarily.

Over time, I keep seeing different benefits of using Zerto.

In terms of ease of use, Zerto is easy to use.

Zerto has near synchronous replication. It is okay. It has been easy for me to use.

Zerto is faster than other recovery solutions for real-time automation.

Zerto makes it easy for me to navigate and move my data to the cloud. It has had a positive effect.

Zerto has helped reduce downtime. There is about 25% reduction.

Zerto has improved the data recovery time. It has saved me time. It is faster than what I was using before. Zerto has saved me a lot of time, but I do not have the metrics.

Zerto has helped reduce our organization's DR testing by 30%. It has had a positive effect on our IT resilience.

What is most valuable?

I like the automation of transferring data in the case of any disaster to our VMs. It is also easy to use and fast. 

What needs improvement?

Its price is a little bit on the higher side. Other than the pricing, I do not have any areas for improvement. I am enjoying Zerto. Everything is working the way I want it.

For how long have I used the solution?

I have been using Zerto for the past two years.

What do I think about the stability of the solution?

Its stability is okay.

What do I think about the scalability of the solution?

Its scalability is okay. As we keep having more customers, we might have to scale it, but for now, it is good.

How are customer service and support?

I contacted them once, and I got a quick response. They are fast. I wrote to them, and I quickly got a response. The response was timely and effective.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was using Microsoft Azure backup before. I migrated to Zerto. Zerto is faster.

How was the initial setup?

It is deployed in the cloud. Its deployment was not too easy and also not difficult.

Like every other team, it took us some time to get it going. It is not as easy as one, two, and three. It took us about one hour to get it going. That is why it is not too easy, but it is also not difficult.

After installation, we took the entire day because we were trying to make sure everything worked fine.

So far, I have not done any maintenance for Zerto.

What about the implementation team?

We had two people involved in its deployment.

What's my experience with pricing, setup cost, and licensing?

Zerto is a little bit on the higher side in terms of pricing. It would be better if they had a pay-as-you-go package.

Which other solutions did I evaluate?

I got a review from a friend and decided to give it a try. She asked me to give it a try to see how I could recover data fast and do other things without wasting time. I was looking for these features, and I got them with Zerto.

What other advice do I have?

I would advise knowing what you want in the software and why you are going for this software. If you want fast data recovery software, you should go for Zerto. I have been using Zerto for two years, and I have not had any reason for regret. New users who are going for Zerto would not regret their decision.

I would rate Zerto an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Specialist supervisor at a financial services firm with 201-500 employees
Real User
Primarily used for DR situations and provides real-time backup and high uptime
Pros and Cons
  • "It provides real-time backup"
  • "It is a little expensive."

What is our primary use case?

We use it primarily for DR situations. Whenever we lose our primary location, we switch to another location. We also backup resources and migrating VMs in and out of different environments, cloud versus on-prem.

What is most valuable?

The most valuable feature is that it provides real-time backup. We're in the financial industry and have to have 100 percent uptime. 

It helps us have a lot better uptime than what we would normally have. It's always real-time synced, with instant recovery. We can return to another location if power drops or generators don't work.

It gives us quick uptime. It also helps our customers maintain that trust, so Zerto really does help with trust. We generally use it on-premise.

The near-synchronous replication is really good. It gives us quick uptime. It helps our customers keep that trust in us.

We use Zerto to protect VMs in our environment. Until Zerto, I didn't pay much attention to RPOs. Zerto gives the ability to bring RPOs down to seconds. 

For certain use cases, Zerto has a better speed of recovery compared to other solutions but it doesn't tie into our SANs like Veeam does. 

What needs improvement?

It is a little expensive.

We could streamline the installation better. The other thing would be ransomware notifications, like IO anomaly notifications.  If they integrate with the SAN, that would be valuable to see in terms of snapshots.

For how long have I used the solution?

I have been using Zerto for six to seven years.

What do I think about the stability of the solution?

We came up with the new version, and it's pretty good. If there's no reason for me to say it's unstable. It's been proven so far.

What do I think about the scalability of the solution?

If you buy the licensing, it will scale up to size until you will spend money on it. 

How are customer service and support?

Support is helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

If you want to pull from the snapshot instead of tools, then SRMs are better used for this case. It's fast and the first to market with continuous data protection.

Zerto is easier to use. There is some standup at the beginning, you must install the agents. It's easy to use when it's working right, but sometimes, it takes great effort to get it going if something goes down. 

We use another solution, Veeam. We keep them both because they're both beneficial for different use cases.

How was the initial setup?

The initial setup is straightforward, but if you have it the first time, you are stranded in the industry. It could take a little figuring out, but Zerto is pretty helpful.  

There have been a couple of situations which they weren't able to fix an issue right away. We move everything off to a different server until we can circle around and extend that one.

What about the implementation team?

We did it in-house.

What was our ROI?

Zerto has paid for itself in man-hours saved. 

What other advice do I have?

Zerto gives you the ability to bring RPOs in seconds. We can have instant uptime for everything. 

It's more expensive than other solutions but it's worth it for our environment. It has made it very easy to restore files because you can restore them down to the second. It's pretty simple. We have the agent and all the hosts. 

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2266896 - PeerSpot reviewer
Cloud Services Engineer at a healthcare company with 1,001-5,000 employees
Real User
Easy to use, fast, and good near-synchronous replication
Pros and Cons
  • "The ease of setting up replication, the speed, and the ease with which I can fail over and fail back are all excellent aspects of the solution."
  • "Some of the ability to automate selections and automate VPG creations could be better."

What is our primary use case?

We use the solution mostly for disaster recovery, however, we use it a lot for VM migrations and data center relocations.

What is most valuable?

The ease of setting up replication, the speed, and the ease with which I can fail over and fail back are all excellent aspects of the solution. 

We've used Zerto for failing over and moving a lot of workloads from one location to another during v-center upgrades, during data center relocations, et cetera. We even had a case where we had a need to move over to our DR data center, however, in the middle of running there, our DR data center started having thermal issues, so we had to bring everything back. Zerto made that super easy.

Previously, we were using SRM. In the case of the thermal event, SRM would probably have taken, I'm guessing, an hour or two to do the failover. With Zerto, we were able to get everything moved over in about 15 minutes, and it was roughly 150 or 200 VMs that we did in that time period. 

The near-synchronous replication works. It's very quick. I like that I can fail something over and not lose any data. That's pretty important. We want to not lose data. As a healthcare organization, losing patient records would be a very bad thing. 

It's important to have DR in the cloud right now. We're looking at leveraging AVS for our DR site for the sake of not having to run our own data center. Leveraging the cloud is super important. It will help us to get away from on-prem and not even have to deal with a co-location facility. The reliability will be important. There is also the impression that there is going to be money savings around that.

It's had a positive effect on our RPOs. Overall, the RPOs have gotten better. Every aspect compared to where we were with SRM or prior to that, Zerto has improved. It's a lot easier to manage Zerto as it is hardware agnostic. It helps get things failed over and protected quickly. Every aspect has improved with Zerto.  

What needs improvement?

Some of the ability to automate selections and automate VPG creations could be better. We've been building out a lot of new V-centers lately, and new data centers. Whenever we create a VPG, we generally set some very specific settings. If there was a way to set a template or a blueprint, to say that if I'm replicating to a data center from here, these are always going to be my default settings. That would be ideal, instead of having to manually set everything every time. 

There are a few issues we've had with Zerto where it doesn't behave the way we want it to. I'm being told it's by design. Therefore, it's not an issue per se, it's by design. 

For how long have I used the solution?

I've been using Zerto for three or four years.

What do I think about the stability of the solution?

I've had no problems with the stability. There have been a few bugs along the way, however, Zerto has been very quick to work through them. 

What do I think about the scalability of the solution?

We have 1500 to 1600 VMs protected with Zerto and most of our DR strategy is being built around Zerto.

I can't speak to scalability. We've been steady-state since we implemented it. It's been protected by the same workloads since then. 

How are customer service and support?

Zerto support has gone downhill recently. When we first started, they were great. However, after the HP acquisition, the quality of support is not as good. The knowledge has dropped and the time to respond is slower. I seem to now get people who ask basic questions that I already answered when I opened the ticket. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, we were using SRM. SRM was a nightmare. Zeerto has been drastically better. 

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive. However, I definitely see the value and my corporation sees the value. 

Which other solutions did I evaluate?

We did look at Veeam and were using SRM in the past and Zerto seems to be the most full-featured and the easiest to implement. It's also the most powerful overall. Veeam isn't even close to what Zerto can handle right now. 

What other advice do I have?

We're mostly on-prem, however, we've started doing DR into AVS - Azure VMware Service.

I'd rate Zerto eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2278521 - PeerSpot reviewer
Sr Infrastructure Engineer at a insurance company with 10,001+ employees
Real User
Simple UI, quick disaster recovery, and responsive support
Pros and Cons
  • "The UI is straightforward. It makes it very simple to group our resources and understand that our production workloads are covered because we can set them up as granular or as non-granular as we want."
  • "The biggest pain points we have experienced are related to some of the SQL-intensive workloads just because the VPGs struggle a little bit to keep up. That might be because we are pushing too many transactions."

What is our primary use case?

We use it for disaster recovery. We do disaster recovery in the cloud as well. We also do routine testing of the disaster recovery functionalities.

How has it helped my organization?

We do disaster recovery in the cloud. Having DR in the cloud is absolutely fundamental. Backups are great, and disaster recovery is quick. If something is down, with the click of a button, we would be able to spin up multiple assets. Zerto allows us to do that.

We primarily have Azure, but we also have some integration with AWS. We found it pretty seamless. There are a couple of pain points every now and then with setting up policies and getting things to work as expected, but their support is very helpful for any of the cases that we run into. Whether it is running against RTO or having issues with certain VMs and certain workloads, we have been able to work through these issues and get it functioning as expected.

Zerto has been very helpful for RPOs. It definitely keeps us at our target recovery point. It is definitely the most important toolset for us to meet the RPOs.

Zerto definitely helps our engineers sleep better at night because we know that we can meet our RPO. We have an immediate button if we have to do a restore. Sometimes, we look in Zerto first rather than having to dig out of backup. That is probably Zerto's highest value-add.

It does near-synchronous replication. CDP has definitely come a long way. They were the first ones to do it, and they have definitely done it the best in my opinion. Other solutions that are out there are trying to emulate it, but in our stack, Zerto will always be the one on which we rely the most for continuous replication. For production workloads, this continuous replication is absolutely critical. We have a lot of SQL data and things that are constantly changing. It is sometimes a little bit of a struggle for Zerto to keep up with that much change rate, but with the tweaks that we have made, it has definitely been more possible. It is definitely something that is important to us, and for production apps, it is absolutely key. 

What is most valuable?

There are a lot of features. The UI is straightforward. It makes it very simple to group our resources and understand that our production workloads are covered because we can set them up as granular or as non-granular as we want. If we want to select an entire cluster, we can do that, or we can group it by application, which is the best practice and what we do as an organization.

What needs improvement?

The biggest pain points we have experienced are related to some of the SQL-intensive workloads just because the VPGs struggle a little bit to keep up. That might be because we are pushing too many transactions. That might be on us, but that would be my main suggestion. There might be a way to tweak the settings. There is an option to exclude scratch disks or temp disks in SQL, and that helps, but we still struggle a little bit with the databases with high transaction volume for the VPGs to keep up. We have done a little bit of work with the monitoring features that they have in the portal to identify whether ZVM or something else is overloaded and then allocate more resources to it, but there can be a little bit more transparency. If there is something they can do along those lines, that would be awesome.

Deployment is an area that can be improved a little bit. Sometimes deploying new ZVMs and things can be a little confusing. Also, with the supportability matrix, there is a little bit of a gray area sometimes as to which version is supported. There is some opportunity there to improve transparency around versioning and what to use moving forward for all workloads.

For how long have I used the solution?

I have been using Zerto for about five years between multiple organizations.

What do I think about the stability of the solution?

It is very stable. We have no issues. We do not have to worry that Zerto will go down. We shifted most of our on-prem into Azure, and it works flawlessly.

What do I think about the scalability of the solution?

It is definitely scalable. It just works. We can add more VMs. We can add more ZVMs to scale with the business needs.

We are using it mostly for the production workloads. We have a couple thousand VMs.

How are customer service and support?

I would rate them a nine out of ten. It is hard to get a ten out of ten. There is always more that you can do with support, but they are always very responsive. They helped us through multiple issues with different VPG replications. We have had some issues there, and they were always very good at guidance. They always have a solution and a lot of good documentation as well to reference before opening a case. That is helpful. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only used Zerto in the past. That is the one I am the most familiar with and comfortable with. I can compare it to other backup tool sets that I have used in the past, but I know Zerto is not exactly a backup solution. 

Its UI is very simple. I always find what I am looking for relatively easily. As they have evolved the web portal, it has only gotten better. The UI is definitely on point today.

What was our ROI?

I believe we have seen an ROI, but I do not know the exact number. We are definitely seeing a good return from what we have put into the Zerto product. Our business users said that it is very important to them to have disaster recovery and for us to be able to perform quarterly tests with all these different application stacks. We can show them what it is like to bring up a bubble environment and do full testing.

Which other solutions did I evaluate?

It was a little before I joined the company, so I cannot comment on the solutions they evaluated. 

What other advice do I have?

I would rate Zerto a nine out of ten. There is always room for improvement. There could be a little bit more transparency around releases and what version to use. They have done some rebranding in the past such as ZRA and ZVM. There is some confusion there sometimes related to some of the internal terminology when you do not work on it every day, but overall, we are very happy with the product. It does what it is intended to do, and as a customer, that is all you can ask for.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.