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MikeEllis - PeerSpot reviewer
Senior Technical Consultant at AHEAD
Real User
Stable solution that offers the most effective methods for data migration
Pros and Cons
  • "We work a lot with customers that need disaster recovery and the best possible migration approaches, and Zerto helps them minimize the amount of effort it takes to finish their upgrades or migrations."
  • "The biggest improvement would be exporting VPGs and a configuration of VPGs, as well as increasing or improving their IP customization rule set."

What is our primary use case?

We use Zerto to help our customers migrate and consolidate data centers, especially crossing different geo spaces or long distances.

I haven't used it for downtime, but our customers have it configured for all of their disaster recovery needs.

How has it helped my organization?

We work a lot with customers that need disaster recovery and the best possible migration approaches, and Zerto helps them minimize the amount of effort it takes to finish their upgrades or migrations.

Zerto helped reduce our customer's VR testing. It allows them to do disaster recovery tests a lot better and a lot safer without affecting the production environment. Last year I helped two customers migrate over 10,000 servers across the country and across Europe. Automating the process was extremely valuable in those migrations.

What is most valuable?

The near-zero downtime for migrating from one data center to another has been the most valuable outcome of using Zerto. When you are migrating half a petabyte of data from Texas to Las Vegas, and you're doing that with 3000 servers, you have a limited time to take down the application and bring it up. Our customers like having the downtime minimized.

What needs improvement?

The biggest improvement would be exporting VPGs and a configuration of VPGs, as well as increasing or improving their IP customization rule set.

Buyer's Guide
Zerto
October 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Zerto for seven years.

What do I think about the stability of the solution?

This is a stable solution. We ran into a minimal amount of bugs and the bugs that we do run into, we have workarounds for.

What do I think about the scalability of the solution?

This solution can definitely scale out very well. I'm looking forward to new improvements in Zerto for Azure. These improvements would definitely make scaling out Zerto much better.

How are customer service and support?

I would rate the support for this solution a ten out of ten. I've called Zerto's support for almost every case that I've needed to. They've been able to resolve the issues in a timely fashion.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've used many other options. Zerto is definitely the best of the bunch. Zerto is definitely a lot easier to install than products like Set Recovery Manager, and it includes the replication technology that is agnostic from any storage replication that would be required.

What was our ROI?

Our customers definitely see a return on investment, especially with time savings, by doing required compliance testing for disaster recovery with a minimal amount of effort.

What's my experience with pricing, setup cost, and licensing?

The pricing is top tier but offers good value. 

What other advice do I have?

I would rate this solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/reseller
PeerSpot user
reviewer1952691 - PeerSpot reviewer
Virtualization Administrator at a financial services firm with 5,001-10,000 employees
Real User
We perform more DR testing now because it is so easy
Pros and Cons
  • "The test features have been really good for us. Our DR testing goes very quickly and easily now for all our stuff with Zerto. We have our priority recovery process, where we cover our databases for our app servers and web servers. All our teams pretty much get their VMs very quickly. The RPOs are very low."
  • "I don't like the evacuation process. The host evacuation process could be a little simpler too. It takes our maintenance a bit longer, when we are doing host maintenance, because we still need to evacuate the vRAs manually. I know they tried to make it more automatic, but it is not quite there yet."

What is our primary use case?

We mostly use it for disaster recovery purposes. We do a lot of migrations as well, e.g., VM from one site to another. We use Zerto for that, as we have hundreds of VMs that we protect as our main DR position using Zerto.

In general, our DR position is entirely based around Zerto. We use it for everything. We just have a couple things that we don't put on it. There are a couple of Oracle things that we replicate with different methods, but we pretty much do everything related to DR with Zerto.

We are not using it for backup. We are using it for continuous DR and replication between two on-prem sites. 

We have two data center sites with bidirectional replications. Each site protects the other site and we have our VPGs that go back and forth.

How has it helped my organization?

We perform more DR testing now because it is so easy. For example, what we are doing right now is baselines on our recovery time objectives, determining, "Okay, if we recover one VM, it takes this long. If we recover another VM this size, it is this long." Then, we recover 10, 100, and 800. That way, we get kind of a forecast, when we add VMs, about how that will affect our DR stance.

When we need to move a VM from one data center to another, it is replicated there. We don't need to do any snapshots of storage. We just make a VPG for it, do a move action, and it is just there. It works really well.

What is most valuable?

The test features have been really good for us. Our DR testing goes very quickly and easily now for all our stuff with Zerto. We have our priority recovery process, where we cover our databases for our app servers and web servers. All our teams pretty much get their VMs very quickly. The RPOs are very low. 

It is very easy to use. There are a lot of training materials online on the Zerto portal, which make it very simple to learn and use. You could go from not knowing how to use it to fully understanding all of it in a day. This can be done by using the Zerto University, getting your little certification and making your boss happy. It is pretty easy to set up VPG-wise.

You have a 24-hour journal. The amount of disasters and things that you can recover from using a 24-hour journal is huge, e.g., ransomware. We haven't had to do that yet, but the possibility is there. It is good to know that you can go back as far as you need.

What needs improvement?

I would like to see the app be more like the analytics site. Right now, when you go into the analytics, you need to zoom in real tight on your browser. You get a lot more from the analytics site than you do from the app. If they made those two more similar, it would be really useful for day-to-day monitoring of your stuff.

I don't like the evacuation process. The host evacuation process could be a little simpler too. It takes our maintenance a bit longer, when we are doing host maintenance, because we still need to evacuate the vRAs manually. I know they tried to make it more automatic, but it is not quite there yet.

For how long have I used the solution?

I have been using it for at least three years in my job function.

What do I think about the stability of the solution?

We have had no problems with it. Stability-wise, I can only say positive things because we haven't had any real negatives with it.

What do I think about the scalability of the solution?

It is very scalable. If you add a data center, then you just add a ZVM at that data center, link it up, and add your vRAs. After that, you are ready to start making VPGs. It is very simple to set up.

We don't have issues with scaling. If a vRA is getting a bit overloaded, it makes little vRAs. So, it kind of handles itself. We have our vRAs at the maximum size, as far as CPU and memory, that they can be. Our RPOs are really short, so we are doing pretty well for our size.

How are customer service and support?

Zerto's support is always responsive. I have never had any problems with it. Our lead Zerto engineer does a lot more stuff than I do as far as with support. Typically, I will escalate to her. If there is an issue, then I defer to her. However, as far as my experience with support, I have experienced nothing but good things. The learning portal, myZerto portal, and analytics are very good. I don't have to use support very often, which is a good thing.

If I were to rate it, I would probably rate it as 10 out of 10. Every time that I have needed them, they have been responsive and quick. I haven't used them that much, but when I have, they have been very responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used SRM, who is Zerto's main competitor. 

SRM was pretty quick. However, the speed of recovery with Zerto is so simple. It can failover, e.g., do whatever kind of failover you want it to do. You choose your VPGs, then you are off. It is really fast and simple. A lot of people could handle using it pretty easily.

How was the initial setup?

I haven't found it to be hard. When you add a new host, you just go to set up and add a new host, then it builds a vRA. It is pretty easy to manage alerts. It will tell you exactly what is wrong, e.g., this doesn't have enough scratch disk, so you need to go update that. Or, this host is offline, e.g., you forgot to evacuate it, so then you need to take it out of Zerto. So, it will alert you to that stuff.

What about the implementation team?

I have done my share of deploying vRAs. Though, our lead Zerto engineer handled most of that stuff from the initial setup.

What was our ROI?

We have definitely seen a return on investment. We can move any of our VMs from either of our data centers back and forth very easily, bringing them back and doing tests as frequently as we want. We will be doing two tests next week. At previous companies, we did one test a year. Now, we are doing different stacks, e.g., if we do 20, 100, or 700 VMS, then it will be this long. So, we can forecast additional workload and how much that will affect our DR position.

Zerto is definitely a lot easier to manage. My whole team knows how to use it, since it is very simple to use and intuitive. There are a couple people who use it and I am the secondary person. We have someone who basically lives in Zerto. She adds stuff on a daily basis and we are always on top of our updates. We are always looking at whatever new features come out. We try to maximize our journals. We are up to 24 hours on a lot of them. Our average RPO is eight seconds, and that is pretty good since we have 1,500 VMs and 280-plus VPGs. We have a pretty big on-prem environment. So, the good thing about it is the frequency and ease of testing because Zerto is very simple to use. DR has enough problems to deal with and Zerto makes things a lot easier.

Which other solutions did I evaluate?

We have looked at Veeam and SRM. We examined the marketplace, Gartner, etc. This product that management chose, and we are pretty happy with it.

What other advice do I have?

Give it a try. Move some VMs back and forth to see how easy it is to use. The one-to-many is pretty good. We have two sites, so it is not a very big deal for us to do that, but it is very useful. 

I would rate Zerto as 10 out of 10. I love Zerto's CDP solution. It is really easy to use. It does everything that we need it to do and scales easily.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zerto
October 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.
Network Engineer at Eastern Industrial Supplies, Inc.
Real User
We can bring a virtual machine online in a test environment, make changes, and turn it off again
Pros and Cons
  • "Zerto's continuous data protection is unmatched. It's phenomenal. It's also very easy to use. The menus are self-explanatory. Once you understand the terminology of the product, what the VPGs (Virtual Protected Groups) are, you're able to pretty much do what you want in the product. It's very easy to use."
  • "It took me a little bit of time to get used to Zerto's terminology and to relate it back to how you do a backup traditionally. It was a little different. It took a little while to understand what a VPG is and what it does. That's an area that they could probably improve on a little, making the documentation easier to understand."

What is our primary use case?

Zerto is part of our disaster recovery plan. We have it set up in our main office and in a remote location in another state. We replicate all of our ERP data over to the replication site utilizing Zerto. In case there's a failure or a ransomware attack, or anything that we need to restore back to a point in time, in real time, Zerto covers those scenarios.

How has it helped my organization?

Being able to bring a virtual machine online in a test environment, look at it, make changes and then say, "Okay, we're done," and turn it off again, is pretty helpful for us. It has actually saved us a couple of times.

For example, we had an order that was put in by a customer but the entire order got deleted. There was no history of it and no way of retrieving what was on the order. So we actually spun up our production ERP system on our remote location, utilizing Zerto. We brought it online and restored it to the point of time when we knew the record was there, and made a screenshot of the record with all the line data included. Then we shut it back down. We were able to re-key the order and it worked out great.

With Zerto, our disaster recovery is probably the one piece that we know is reliable and available. The way Zerto works, and the way we are utilizing it as part of our disaster recovery solution, make our disaster recovery plan very easy to explain for us and to our auditors.

In addition, when we need to fail back or move workloads, Zerto decreases the time it takes and the number of people needed. A failback literally takes minutes to do, and one person can do it. We can either put it into production or just say, "Okay, we've got what we need." We'll just end it and go back to our normal production cycle. It's very easy and definitely decreases workload. There are no tapes to dig out or backups to sort through. You just grab the time you want and say, "Hey, put me back into this period and time," and it does it.

What is most valuable?

Zerto's continuous data protection is unmatched. It's phenomenal.

It's also very easy to use. The menus are self-explanatory. Once you understand the terminology of the product, what the VPGs (Virtual Protected Groups) are, you're able to pretty much do what you want in the product. It's very easy to use.

What needs improvement?

It took me a little bit of time to get used to Zerto's terminology and to relate it back to how you do a backup traditionally. It was a little different. It took a little while to understand what a VPG is and what it does. That's an area that they could probably improve on a little, making the documentation easier to understand.

For how long have I used the solution?

I have been using Zerto for two and a half to three years.

What do I think about the stability of the solution?

The stability of Zerto is outstanding. It runs 24/7 and works as described. If there are any issues or any problems arise, we get notifications from Zerto, but that does not happen often. Usually, if there's an issue, it's related to something we've done, or because we need to increase a file size or job log. Other than that, it works the way it's supposed to.

What do I think about the scalability of the solution?

Zerto covers 10 production machines in our environment, which is not a huge scale. We only have one replication site. We could easily add more replications if we wanted to. Zerto has that flexibility. But for us, a one-to-one replication to our Nashville location works perfectly for us.

How are customer service and support?

I have had to call their technical support and they're very responsive. The issue is always resolved. I give them very high marks for their support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't have a solution that does what Zerto does.

How was the initial setup?

The initial setup was very simple, very straightforward. Zerto got online with us when we did the initial configuration and gave us easy guidelines to follow. We were able to have it up and running in less than an hour.

We took what Zerto recommended in their deployment guide. We knew the areas we wanted to cover and what we wanted to improve upon. Based on those things, we were able to come up with a nice, easy plan to follow to get it implemented.

When there's an issue, just one person is involved, but generally speaking, there's not much maintenance on Zerto. Once you get it up and running, it does what it's supposed to do.

What was our ROI?

We have definitely seen return on our investment in Zerto. First, it's a time-saver. Second, for IT, it gives us peace of mind. We don't have to worry about it. 

One of the ways Zerto is really good in that regard is that you can actually bring your servers online in your test environment and see exactly what something would look like if you restored it. And if you don't want to restore it, you just hit "cancel" and it puts it back the way it was. It's great to be able to do that. The test features they have built into the product mean you can test a scenario like "What if I want to spin this up over here, how would it look?" You can do that.

What's my experience with pricing, setup cost, and licensing?

Licensing Zerto was very simple. They had a product that fit our size and scale. It made it really easy to choose. 

As far as pricing goes again, we're a $150 million dollar company, meaning we're not a huge company but we're not a small one either. Zerto had the right pricing model that fit our budget, and they delivered on it.

Which other solutions did I evaluate?

Zerto was the leader in the category, and I'd used it in the past with another company, so we just went straight to Zerto. There was no need for a PoC with another product. We knew it would work for us.

What other advice do I have?

My advice about Zerto would be "do it." The product is just that good. What it does is very impressive. And again, it gives you peace of mind, knowing your data is safe and secure and that it's replicating like it's supposed to. That's just a great feeling.

We don't do long-term retention currently due to how our backups are made. We use Zerto for anything less than a one-week window and we can revert back. 

Thankfully, we have not had to use Zerto for ransomware, but it would absolutely be a lifesaver should that scenario come up. Similarly, we haven't had a situation where we had to fully flip over to our DR environment. We have tested it, and it works great. Our recovery time would literally be 20 minutes and we'd be up and running in a brand new location, without missing a single record.

While Zerto hasn't necessarily changed the amount of staff involved in our overall backup and DR management, it has definitely made those tasks very easy. We set it up once and we don't have to worry about it anymore. It runs and does its thing. We don't have to babysit it or watch it or worry about it. It just works. For what we use it for, I don't see an area in which I would say, "Hey, add this feature or make this change." It works as described, right out-of-the-box.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sr. System Administrator at a financial services firm with 501-1,000 employees
Real User
Easy to operate with a user-friendly interface, good support, and it scales well
Pros and Cons
  • "The most valuable feature is real-time replication, where we have the ability to recover things in near real-time."
  • "We have had some issues with trying to get certain parts of the backup or restore functionality to work."

What is our primary use case?

Our primary use case is disaster recovery.

We have Zerto deployed on-premises at both our primary and DR locations.

How has it helped my organization?

In general, Zerto helps us with our DR plan because it makes things so easy.

Zerto does a very good job of providing continuous data protection. I've been very impressed and would rate it an eight out of ten. Especially when it comes to DR testing, it is very easy to work with and we are able to recover our infrastructure at our DR site within a matter of minutes.

When we have to failback or move workloads, Zerto decreases the time it takes and the number of people involved in the process. I've used other solutions and I haven't seen anything that compares to what it can do. It is difficult to estimate the exact time saving because it depends on the workload.

Realistically, you could have a single admin responsible for the restores, whereas with other solutions, depending on how big your environment is, it would take more people. In our environment, it would take upwards of five people to restore our core infrastructure and by using Zerto, it reduces the number of people by about half.

With respect to DR management, Zerto has reduced the number of people involved in the process. I wasn't at the company when they used the previous product, so I'm not sure by exactly how much.

What is most valuable?

The most valuable feature is real-time replication, where we have the ability to recover things in near real-time.

It's very helpful for DR testing because we can recover VMs in an isolated bubble and prove our DR methodology.

Zerto is very easy to use, which is one of its big selling points. It takes just a few clicks to restore a VM, which means that it's easy to train somebody to help in a DR situation.

What needs improvement?

We have had some issues with trying to get certain parts of the backup or restore functionality to work. However, I cannot recall the specific details.

For how long have I used the solution?

I have been using Zerto since I started with the company two years ago. In total, the company has been using it for approximately four years.

What do I think about the stability of the solution?

The stability has been very good. I can't think of a time that we've really had any issues that we didn't cause or something maybe with an update. We're running it 24/7 and I can't think of a time that we've had any major issues with it.

What do I think about the scalability of the solution?

From my perspective, Zerto's scalability is very good. We have 60 VPGs and 122 virtual machines that we're using Zerto to replicate to our disaster recovery site. This will grow with any new infrastructure that we build. Any new servers, depending on their RTO or how soon we need to recover them, would be put into Zerto. Potentially, we will add some, although I'm not aware of any major growth at this time.

Our operations department monitors the dashboard just to confirm that our RTO and the VPG health look good. There are perhaps five people in that team, who are watching the dashboard.

In my team, there are three of us that use it, although we don't look at it daily. It would only be if we get reports of an issue or we need to adjust a setting or something like that.

Overall, on a day-to-day basis, there are probably about five people that use it.

How are customer service and support?

I have not personally dealt with the technical support but I know about the experience that my coworker has had. They are typically very helpful and provide good responses compared to other companies in the industry.

Zerto was recently acquired by HP and there is some concern in our organization about what might happen to the technical support, seeing as they were bought out by a bigger company. We're hoping that it doesn't negatively impact the support that we receive.

Which solution did I use previously and why did I switch?

I have used Veeam in the past and it's similar to Zerto in certain aspects. They both have their pros and cons, but I would say from what I've seen, I like Zerto. It just seems to be a little bit more user-friendly in the UI. Functionality-wise, they're similar. I think Veeam would be one of their main competitors.

I have also used the older product by VMware called Site Replication Manager. It really doesn't compare to Zerto.

How was the initial setup?

I have been involved in some of the Zerto setups and from what I have seen, they go very well. It seems that it is pretty easy to perform the initial setup.

It takes about an hour per site, or per server to upgrade it. 

What about the implementation team?

We deploy and upgrade the solution in-house.

It's usually two people that are responsible for maintenance but it could be four people on the team.

What was our ROI?

I believe that we have seen a return on our investment. The return comes from time saved in manpower, for example. From what I've seen, it's worth the cost.

I've also heard comments from my coworkers to say that it's an expensive product but it definitely makes you feel more comfortable in a DR situation.

What's my experience with pricing, setup cost, and licensing?

I have not been directly involved in the pricing and licensing. My understanding is that it's expensive but worth the price.

What other advice do I have?

We don't use Zerto for long-term data retention and I'm not aware that there are any plans to do so. We use Zerto in tandem with our backup solution, just to be safe. That said, we have used Zerto for recovery in scenarios where we couldn't find the particular data that we were looking for in our other backup solution. 

We have not experienced any ransomware incidents or other situations where we needed disaster recovery. However, Zerto would definitely save us time for that. Depending on the situation, it could save the number of people involved as well.

Although we have not had to use it in an actual event, it helps us in terms of regulatory and audit compliance. If we had a real event, we would all feel more comfortable that we'd be able to restore or be in a better position to have our infrastructure restored in a small amount of time.

We have not yet looked into using Zerto for DR in the cloud but in the future, we're going to look at the option of doing so.

My advice for anybody who is considering Zerto is to do a proof of concept or a trial. I'm not sure what the vendor has available in this regard but I would advise trying it out with a small number of virtual machines.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1371612 - PeerSpot reviewer
Network Administrator at a consultancy with 51-200 employees
Real User
Enables us to bring up a virtual machine almost immediately
Pros and Cons
  • "We selected Zerto because the RPO is extremely low, so you can get that server back up almost immediately. That was a huge thing. Also, the ability to do failover tests, where you can test your environment, but not have it impact your production environment, was huge."
  • "If I have to reboot a virtual machine host, I have issues with Zerto catching up afterward. That's about the only thing I would say needs improvement. Sometimes, when I have to do maintenance, Zerto takes a little bit to catch up. That's understandable."

What is our primary use case?

We protect about 15 virtual machines. We use Zerto to replicate them from our home office in Pennsylvania to our co-lo facility in Arizona. Our main data center is in our Pennsylvania office, but if that office were to go down, we would use this as a DR solution so we could run our company out of Arizona.

How has it helped my organization?

When I started with the company, we didn't have a disaster recovery option. If our office were to have gone down, our company would pretty much have ceased to work. Having implemented Zerto, now we know that if there's a power issue or some kind of facility issue at our home office data center, we can run everything that's protected by Zerto out of Arizona.

What is most valuable?

The most valuable feature is the ability to spin up a copy of a virtual machine which is a complete copy, within minutes.

I also enjoy the Analytics, which is something they added recently. They tell me all about my virtual machines and what kind of data we're pushing back and forth. I've been very impressed with Zerto Analytics.

What needs improvement?

The only time I ever have an issue is because there's a virtual server on each host in our environment. If I have to reboot a virtual machine host, I have issues with Zerto catching up afterward. That's about the only thing I would say needs improvement. Sometimes, when I have to do maintenance, Zerto takes a little bit to catch up. That's understandable.

For how long have I used the solution?

I've been using Zerto for between a year-and-a-half and two years.

What do I think about the stability of the solution?

It's extremely stable. I've never had any real issues with it. When there are issues, it seems to recover eventually, so I don't really have any problems with it.

What do I think about the scalability of the solution?

It's very scalable. As long as you have the licensing, you can add more virtual machines or more VPGs, which are virtual protection groups, to the license. As long as you have the licenses, you can protect the whole environment and add and remove virtual machines from Zerto as you want.

We have 15 virtual protection groups which protect 15 virtual machines at this time. Because of the licensing costs we couldn't go crazy. We have a total of about 60 or 70 virtual machines, but we only needed to protect the critical ones. We're using 12 of those 15 licenses.

We don't have plans to increase usage of Zerto at this point because these are the critical servers. If we add more critical servers that need to be up in case of an outage at our home office, we may add more. But this 15 has covered us.

How are customer service and technical support?

Their technical support is good. Just like any technical support, it's all based on the severity of the case. I've never had any outage cases, so I have never had to sit on the phone or wait for them to get back to me. 

I opened two cases with them and they got back within a reasonable amount of time. Both times, they knew exactly what the problem was and how to fix it, just from the details I left them in the case notes.

They also have a nice option where you can submit a case, or enable remote support, right from the interface. The support's pretty nice because they can actually look at logs, once you give them remote access right into your environment. That's very useful. And they're very knowledgeable.

Which solution did I use previously and why did I switch?

We didn't have a previous solution. We selected Zerto because the RPO is extremely low, so you can get that server back up almost immediately. That was a huge thing.

Also, the ability to do failover tests, where you can test your environment, but not have it impact your production environment, was huge. 

Those two features were the main selling points for us to pick up Zerto.

How was the initial setup?

The initial setup was very straightforward, very easy. We set up a virtual machine at both locations, which are both Windows, and then installed the Zerto software and gave it credentials to connect into our environments. It did the rest for us. Once it was initially set up, we just had to figure out which virtual machines we wanted to protect and which way: did we want it to copy from our data center over to the co-lo, or back to our data center from the co-lo. They walk you through step-by-step with wizards. It's incredibly easy to set up.

Because there's a lot of data initially to sync over, the deployment took about a week in total. The initial setup only took a couple of hours, but then you have to wait for all that replication to sync.

We didn't have an implementation strategy for Zerto. Because we didn't have a previous solution, we didn't have any migration to do. We just paid for the license, got it installed, and rolled with it.

What about the implementation team?

I did it myself.

Technically there are four users who have access to it in our company. I'm the main administrator. The other ones are guest administrators and they have a little less access than I do. But nobody else really logs into it except me, unless there's an issue and I'm not there. But as the main administrator it's really all on me.

What was our ROI?

We have seen return on our investment with Zerto, absolutely. Just to have an option for disaster recovery in case our main data center goes down — which can happen, because we don't have a generator or anything in our home office — is a type of return. Not just IT, but everybody in the company from the C-suite, was happy that we have a disaster recovery option now.

What's my experience with pricing, setup cost, and licensing?

First of all, you should figure out which virtual machines are critical and how many licenses you may need before you start getting prices. You don't need to go crazy if you only have a handful of servers that need licensing. 

Zerto sells licensing in bundles or packages, so I wouldn't go crazy and buy 100 licenses when you only need 30. Figure out what you need before you get your licensing, because it can get expensive.

Which other solutions did I evaluate?

We have Veeam which we use for backup and I know they have replication, so we looked into that, but it just wasn't as feature-rich or as quick to restore or bring up a VM as this was. We hadn't heard about Zerto really until we went to a conference in Philadelphia. They told us about it so we looked into it and it seemed like the best option at the time. We did look at maybe one or two other options, but this was the one that looked like the best option for us.

What other advice do I have?

The biggest lesson from using Zerto is the failover capability and the testing capability. Those are two very useful things. If somebody calls me and they need to test something in a test environment, I can use the test failover copy of Zerto to bring up that virtual machine, or machines, and test things without affecting production. The other thing that is impressive is that you really can bring up a virtual machine almost immediately.

I would definitely give it a 10. I have no problems with it. I'm very happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Rodney Carlson - PeerSpot reviewer
Rodney CarlsonSystem Analyst at a financial services firm with 501-1,000 employees
Real User

I like the review. I would add an additional feature comment that it is not hardware dependent so you can use it on any brand or model you have.

reviewer2266923 - PeerSpot reviewer
Systems Administrator at a energy/utilities company with 5,001-10,000 employees
Real User
Easy to use, good documentation, and helpful for minimal downtime
Pros and Cons
  • "Its ease of use is most valuable. The online documentation is very clear and helpful. We are able to solve a lot of problems on our own without having to contact support."
  • "We learned that we got a new account representative supporting our account. I found this out today. Apparently, this is something that they kicked off at the beginning of this year, but there has been a failure in communication in letting us know who is the proper channel for us to reach out to if we need assistance."

What is our primary use case?

We use it for failing over our production servers in the event of an emergency so that we have minimal downtime to continue business operations.

We only use it for failover to on-prem. We do not use it for the cloud.

How has it helped my organization?

Zerto was one of the first failover solutions that we implemented in the organization, so the benefits are pretty drastic. It is hard to compare it to any other solution out there because we do not have anything to baseline it on, but it certainly increases the confidence of our end users. We are able to react in the event there is an issue. The fact that we are not waiting for hours to restore operations is something that we find valuable.

We protect VMs in our environment with Zerto. We are very happy with the RPO results.

What is most valuable?

Its ease of use is most valuable. The online documentation is very clear and helpful. We are able to solve a lot of problems on our own without having to contact support.

What needs improvement?

We learned that we got a new account representative supporting our account. I found this out today. Apparently, this is something that they kicked off at the beginning of this year, but there has been a failure in communication in letting us know who is the proper channel for us to reach out to if we need assistance. 

While going from the major version 9 to 10, they introduced a new requirement for ECE Licensing, which is not something that we knew about at the time of our last renewal. We purchased it for a couple of years, and as far as we knew, we were in support. It was only when we were in the middle of the upgrade and had set up the entire environment and tried to put it up, it asked for a license key that we did not have. We were told by the support team to reach out to our account manager. She has been a bit slow to respond. It just seemed like lip service. The timing kind of worked out because there was a conference as early as that. They have been trying to fix it and communicating about it. I am hopeful it will be resolved, but I just cannot say for sure how soon or how fast they can remediate it.

For how long have I used the solution?

I have been using Zerto for about two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have not had any issues increasing the number of VMs being protected as long as we have licenses. We have over 100 VMs.

How are customer service and support?

They are responsive, but when things need to be escalated, it is very unclear who is going to be the person to ensure that things are resolved. I would rate them a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

I was not involved in its deployment.

What was our ROI?

It is hard to say, but the value is there. At the end of the day, the benefits of having a failover solution outweigh the cost.

Which other solutions did I evaluate?

I did not participate in the evaluation of other similar solutions.

What other advice do I have?

Overall, I would rate Zerto an eight out of ten. We are interested in the technical abilities that it offers, but we would like to see an improvement on the support side.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2191422 - PeerSpot reviewer
Sr Project manager at a tech vendor with 10,001+ employees
Real User
Runs behind the firewall to help block unknown threats and attacks
Pros and Cons
  • "Our RTO is quick, and we can recover five to ten terabytes of data within minutes of a failover."
  • "Zerto's effect on our RPO can be improved."

What is our primary use case?

We use Zerto for disaster recovery purposes. We do not use Zerto for backups, only for the redundancy of the data center.

How has it helped my organization?

Zerto uses a rapid user interface that is user-friendly. Zerto's Near Synchronous Replication is helpful for our 12,000 servers.

Zerto runs behind the firewall to help block unknown threats and attacks. 

The solution has improved our RTO and we rarely experience any issues during failovers. We use Zerto on-premises and Azure for the cloud. We have a very good RTO whenever we have a failover from Zerto to the cloud.

Zerto reduced our downtime by approximately 15 percent by increasing our recovery speed. Zerto also helped our organization's disaster recovery testing by reducing the time it takes to bring up virtual machines on the DR side to 15 minutes.

Because Zerto's GUI is user-friendly, it is easy to execute a failover, so we require 1/3 of the employees to perform the task during recovery situations.

What is most valuable?

Our RTO is quick, and we can recover five to ten terabytes of data within minutes of a failover.

What needs improvement?

Zerto's effect on our RPO can be improved. When we have a VPG, we typically have multiple VMs and more than ten terabytes of data. This can cause long failover times due to data limitations, and sometimes the VPG can become full.

The technical support response time could also be improved. We often have to follow up multiple times to get a response, and when we do get a response, it is not always from the correct person who can handle our case.

For how long have I used the solution?

I have been using Zerto for five years.

What do I think about the stability of the solution?

Zerto is stable.

What do I think about the scalability of the solution?

Zerto is scalable. We have around 3,000 people that use Zerto in our organization. Zerto is deployed in multiple environments and multiple databases in two countries.

How are customer service and support?

The technical support's response time is slow.

How would you rate customer service and support?

Neutral

What was our ROI?

We have seen a return on investment with Zerto.

What's my experience with pricing, setup cost, and licensing?

Zerto is more cost-effective than Azure.

What other advice do I have?

I give Zerto an eight out of ten.

We wanted a solution that would help us reduce our recovery time objective, and Zerto does just that.

We use VPGs to maintain data consistency in our environment. We do this by placing multiple servers in a single VPG, which belongs to the same application or database.

Zerto can recover data quickly when the data size is under ten terabytes. However, recovery can be slow for data sizes that exceed ten terabytes.

The distance of our data transfers will affect the RTO. Data transfers within one region will be quicker than those across multiple regions.

We also use Azure Cloud and are currently migrating Zerto to the cloud. Both use a GUI interface and both have good failover tests.

I recommend Zerto but it does have data limitations when using a single VPG.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Engineering Manager at Thomas Jefferson University Hospital
Real User
Enabled us to consolidate data centers and move workloads to our primaries
Pros and Cons
  • "One of the valuable features is the ability to re-IP on the fly, because it makes the migration a lot smoother on the system end."
  • "The syncing of the replication needs improvement. My experience has been that, every once in a while, when you go to do a failover, it tells you it's not syncing. Then you have to troubleshoot and figure out why it's not fully synced up."

What is our primary use case?

We've been using it to consolidate data centers. We have 13 hospitals and two main data centers and a cloud presence. We're trying to collapse everything. We've been using Zerto to move the workloads over to our primaries.

How has it helped my organization?

It's allowed us to save a lot of money by collapsing a few data centers. We have been able to evacuate the hardware in the one data center in our virtual environment, and then shut down and get rid of all those hosts. And it has saved us time in our failovers, from collapsing data centers to our primaries. It enabled us to do that on the fly.

What is most valuable?

One of the valuable features is the ability to re-IP on the fly, because it makes the migration a lot smoother on the system end.

What needs improvement?

The syncing of the replication needs improvement. My experience has been that, every once in a while, when you go to do a failover, it tells you it's not syncing. Then you have to troubleshoot and figure out why it's not fully synced up.

For how long have I used the solution?

I have been using Zerto for three years.

What do I think about the stability of the solution?

It's pretty stable.

How are customer service and support?

I've never had to use the technical support.

Which solution did I use previously and why did I switch?

We use VMware SRM pretty exclusively for our disaster recovery stuff. SRM and Zerto are very similar in the way they work. Zerto enables features that SRM doesn't give us and that's why we purchased it.

Also, it takes half as much time to failover with Zerto as it does with SRM. Every six months we do a failover of our Epic environment from one data center to another, and we use SRM for that. We've been using Zerto for failovers from one data center to another for data center consolidation, and those seem to happen a lot faster than SRM.

What was our ROI?

We've definitely gotten our money's worth out of it for what we've been doing. We have been able to close three data centers so far.

Which other solutions did I evaluate?

We looked at Veeam, but that was a long time ago.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.