We're using it for site plate replication and fail-over or disaster recovery. We're primarily using it to replicate between the data centers that we own and operate.
System Administrator at City of Rock Hill, SC
Reduces downtime, is simple, and easy to use
Pros and Cons
- "In terms of continuous data protection, it's the best product that we've found that does this. It's not snapshot-based. It's continuous, so there are no specific points in time we have to worry about recovering to or from. It's pretty much any time, as long as it's within our replication window."
- "The backup solution needs to be improved. From our perspective, Veeam and Zerto were competing products. They both do very unique things that they're very good at. For instance, Veeam can do replication well. However, it's really a backup product."
What is our primary use case?
How has it helped my organization?
We've had a few disasters where we've had a site go out and we've had outages or hardware failures. However, with a single click, we can have all of the failover and when the other sites come back up, it can auto re-replicate in the reverse direction so there is no extra manpower required. Whereas, normally, we would be spending hours and hours cleaning up from the failover event.
What is most valuable?
We enjoy the simplicity of not only configuring replication but failing over with a single click and then having it automatically reverse replication. We've had other products such as Veeam, and their replication works, however, it's very cumbersome to configure. When you failover, there's a bunch of work you have to do after the fact to reverse the direction and to restore the VM and how it names it and which environment it shows up in.
In terms of continuous data protection, it's the best product that we've found that does this. It's not snapshot-based. It's continuous, so there are no specific points in time we have to worry about recovering to or from. It's pretty much any time, as long as it's within our replication window.
The solution is very easy to use. It's very straightforward. You don't really have to do a lot of reading through the documentation, or things like that. You can basically scroll through the menu and figure it out.
We have not had ransomware, so we haven't had to deal with that, however, we definitely had a disaster recovery issue we had where we had the fail-over site stop unexpectedly. It did save us a bit of data loss, whereas, normally, we would have lost six hours' worth of customer data. In this case, it was seamless. We lost seconds' worth.
The solution has reduced downtime. It has done so a couple of times. There could be some cost savings there. It's just not something we calculate.
What needs improvement?
The backup solution needs to be improved. From our perspective, Veeam and Zerto were competing products. They both do very unique things that they're very good at. For instance, Veeam can do replication well. However, it's really a backup product. Zerto can do backup, and yet it's really a disaster recovery product. It would be great if they could improve upon the backup functionality, or continually improve. We've seen some improvements, however, if they continue improving upon that it may eventually eliminate the need for the other product.
Buyer's Guide
Zerto
November 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,145 professionals have used our research since 2012.
For how long have I used the solution?
I've been using the solution for about three years.
What do I think about the stability of the solution?
The solution is very stable. We haven't had any issues. The only issue we had was a DHCP issue where we didn't static a couple of the DVMs, which is the agent for each ESX host, and we were having a few gaps in replication when the IPs would change, however, we've stacked those and that has resolved that issue.
What do I think about the scalability of the solution?
We find that it's very easily scalable. The resource overhead is very minimal so it's really easy to scale up the environment and the product kind of automates the process for you. You select where you want it, hit install, and it handles it for you.
About five people use the product in our company. We have some system administrators, we have a couple of programmers and we have a DBA.
We have around a quarter of our environment replicated with Zerto. It's mostly our critical infrastructure.
We may possibly increase usage over time.
How are customer service and support?
Technical support is good. I'd give it an eight out of ten. They're pretty quick to respond. They are almost always able to resolve my issue. I have no complaints. I only had a couple of support tickets, however, the experience was pretty good.
That said, their web portal is a bit clunky to navigate. For example, putting in a request, knowing where to go, or pulling up documentation or upgrading information wasn't quite as intuitive as it could be.
Which solution did I use previously and why did I switch?
We are still using Veeam mostly for backup tasks. We use Zerto for site recovery.
How was the initial setup?
The initial setup was very straightforward and easy.
The installation was simple. There are lots of guides and information. There are YouTube videos. They had training classes that were free that you can go to and they have a little lab environment. Even without the assistance offered, the way you install it is very straightforward and very simple. Really anybody can run the installer and have an idea of what they're doing right out of the gate without really any training.
Deployment took around a day.
We did have a specific deployment plan and we were able to execute that in about a day. Getting all the sites set up and then the VMs replicated was fast.
We have five people on staff that can handle deployment and maintenance.
What about the implementation team?
We didn't use an integrator or consultant. We just did it ourselves.
What was our ROI?
There's not a direct ROI as it's being used as an insurance policy. The only time it really benefits us is when something bad happens.
What's my experience with pricing, setup cost, and licensing?
It's reasonably affordable. Obviously, cheaper would always be better, however, it's not out of the expected range. We are just paying by VM. It's my understanding there are no extra fees.
Which other solutions did I evaluate?
I can't remember the companies off the top of my head as it's been a few years since we've done it, however, we evaluated five or ten different options that were popular at the time. Some of them were integrated with hardware. Some of them were software only.
In the end, it came down to Zerto due to simplicity. It's very simple and straightforward. It removes all the overhead of management and knowing what is active or what's the standby copy. It handles all of those pieces for you.
What other advice do I have?
We're probably on the latest version or one version behind.
We very lightly use the product for very specific things. We have a couple of things that are very high data rate, very high IO, for which we cannot use traditional snapshot-based technology and we are using that to do a long-term backup.
The solution has not reduced the number of staff involved in data recovery situations. We have maintained exactly what we had. It's simplified it so it's possible to have a reduction, however, we haven't done any reduction from that.
The biggest piece of advice I could give is if you want the best-in-class for failover and replication, as well as ease of management, there is no better product that I've seen so far. Whether hardware or software combinations, this has been the simplest deployment and it just works.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Systems Specialist at KESA
Easy to operate and very dependable.
What is our primary use case?
Disaster Recovery and quick file recovery. We have used Zerto to recover from Ransomware three times. Between the attacks we have recovered over 2 million files. We have never paid a ransome. Our users were only affected just under two hours with the attacks, majority of the time is actually figuring out in the office which pc actually had the crypto locker program running.
How has it helped my organization?
Zerto was able to use an EMC PROD SAN, and a HP DR SAN with no issues or compatibility problems which allowed us to avoid buying expensive hardware for a DR site.
Zerto has allowed us to feel comfortable our data is being replicated, and the data is not corrupted.
What is most valuable?
Zerto is packed full of useful features. The main feature is easy to manage, you will not need to be in Zerto day to day as it runs flawless.
Zerto has a plugin to integrate seamlessly into VMware VSphere tab.
I would highlight is the fact Zerto was used to migrate all of our VMs from one data center to another data center (two different physical locations) when we upgraded to new hardware. The migration was a breeze.
My second valuable feature is being able to click just a few points in the program to initiate a test vm recovery at our DR location. After testing, all test VMs are deleted along with the data. This is automated, you do not need to interact with deleting VMs.
In Zerto depending on your hardware and internet connection between your production site and DR site you can expect an RPO of 15 seconds.
As of the summer 2016, Zerto just created an extremely fast way to recover files from their journal. Instead of going to our long term backup program and taking a half hour or longer to find a file, Zerto is getting me the file in 4min. This is making my life easier and keeping users happy.
What needs improvement?
I would like to see Zerto come up with an emergency line for support. Support does get back to you quickly, but when your heart is racing because something happened the calmness of a pro on the other end would be helpful. The reports also need TLC, as I do not really find them helpful.
With these two minor negatives the product and support are great and they get the job done. I am an extremely happy Zerto supporter.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The only issue with stability was when I caused the issue by changing VM settings in the DR site. This was a great test for support, they took care of the issue quickly and got me back up and running.
I consistently see 8-18 seconds RPO. We test DR by adding a file to a server, then 1minute later launching the test failover to a site that is 6 hours (drive time) away. The file will be there in the DR bubble.
What do I think about the scalability of the solution?
We added new VMs with no issues, the only issue to keep in mind is the more VMs you add, the more storage your DR needs.
How is customer service and technical support?
Customer Service:
Outstanding! Pre-sale we had someone with Zerto actually come to our office and make sure this was the right choice for us. After we went live we had a few calls (initiated by Zerto) making sure we were happy and everything was running smooth. We still get periodic emails checking on us. I have not seen that with other companies.
On the Zerto team, Jennifer and Ciana helping us in our times of need.
Technical Support:
AWESOME!
Tech Support is all initiated by email, but then Zerto will call you if needed. This avoids phone cues. The person I talked to the two times I called in were awesome, they were very knowledgeable. Even though I caused one of the issues that needed fixed by support, they did not treat me with any disrespect even though I caused the issue. The tech did explain how to correctly do the tasks.
How was the initial setup?
We had a very experienced consultant set us up.
What other advice do I have?
My advice for someone thinking about Zerto is to do the trial run that Zerto offers, you will be impressed. If you are looking to get RPO's of 30seconds or less, Zerto can do it. I typically see 8-18 seconds RPO. Needless to say this depends greatly on your WAN link.
I highly recommend going to Boston in 2017 and meeting the staff at Zertocon!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zerto
November 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,145 professionals have used our research since 2012.
Network Services Manager at M. J. Electric, LLC
We were able to start replication within minutes of the initial setup
Pros and Cons
- "During a failover to a DR site, Zerto can automatically change the IP address of servers."
- "With Zerto, we were able to replicate our virtual servers to a remote DR site across a WAN connection."
- "The initial setup was very straightforward and easy. We were able to start replication within minutes of the initial setup."
- "I would like them to add a VM host replication option. Being able to replicate host configuration between sites would be a huge benefit."
What is our primary use case?
Virtual server replication, as well as a level of backup, to our disaster recovery site.
How has it helped my organization?
Zerto is the key to our DR strategy. With Zerto, we were able to replicate our virtual servers to a remote DR site across a WAN connection. Zerto has made it possible to have different hardware (processor and storage) at each site.
What is most valuable?
- Hardware independent: Being able to replicate between two different sets of storage and processors.
- On the fly IP address changes: During a failover to a DR site, Zerto can automatically change the IP address of servers.
What needs improvement?
I would like them to add a VM host replication option. Being able to replicate host configuration between sites would be a huge benefit.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
Zerto is very stable.
What do I think about the scalability of the solution?
No scalability issues. We have added additional licensing over the years and haven't had any issues.
How are customer service and technical support?
We have not had to use technical support too much, but we have always found the technicians helpful and knowledgeable.
Which solution did I use previously and why did I switch?
We did not previously use another solution.
How was the initial setup?
The initial setup was very straightforward and easy. We were able to start replication within minutes of the initial setup.
What about the implementation team?
Zerto support helped us install and implement it initially. They were very knowledgeable.
What's my experience with pricing, setup cost, and licensing?
We believe the pricing, setup costs, and licensing are easy to understand. The pricing seems very reasonable.
Which other solutions did I evaluate?
We did not evaluate other solutions.
What other advice do I have?
For the most part, we are very satisfied with Zerto and its features.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Infrastructure Architect at a tech services company with 10,001+ employees
Has a significant impact on moving the data center across various sites with perfection
Pros and Cons
- "Failing over the VM without removing/touching the production VM from inventory is also an important feature."
- "There is a need to allow the source vCenter Inventory to be imported with a single click."
What is most valuable?
The Clone Virtual Protection Group does not impact the production virtual protection group which is the most valuable feature.
Failing over the VM without removing/touching the production VM from inventory is also an important feature.
How has it helped my organization?
This product has a significant impact on moving the data center across various sites with perfection.
What needs improvement?
There is a need to allow the source vCenter Inventory to be imported with a single click.
What I meant by one click vCenter is that there is no current option to migrate a vCenter logical cluster as a whole. You can only migrate individual VMs only by adding them into a VPG (Virtual Protection Group). You can failover multiple VMs after adding them into VPG.
For how long have I used the solution?
I have used this solution for over three years.
What do I think about the stability of the solution?
There were no stability issues, it is one of the most stable software out there.
What do I think about the scalability of the solution?
There were no scalability issues, it is very simple and easy to deploy/scale.
How are customer service and technical support?
The technical support is amazing, i.e., if you purchase the premium support. They respond within minutes, it is a very professional technical support team.
Which solution did I use previously and why did I switch?
I have used a different solution. It was more complex and full of bugs, so that was the main reason that we switched to this product.
How was the initial setup?
The setup was very straightforward. Anyone can do it!
What's my experience with pricing, setup cost, and licensing?
Pricing depends on your future growth. Start small and then scale up.
Which other solutions did I evaluate?
We looked at another solution namely the VMware SRM solution, it is the recovery point for virtual machines.
What other advice do I have?
Just buy it with eyes closed, no requirements are needed. It works with various VMware versions.
This is the most amazing hypervisor-based replication that I have ever used.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud Product Specialist at PT. DATACOMM DIANGRAHA
The RPO during testing can be done under 15 minutes
Pros and Cons
- "Zerto ensures a smooth transition during a disaster when we need to automatically switch from our primary environment to our recovery one."
- "There's a mandatory VMware version, so we need to update our VMs in order to access our data. Zerto should work with all VMware versions."
What is our primary use case?
We primarily use Zerto for disaster recovery.
How has it helped my organization?
Zerto ensures a smooth transition during a disaster when we need to automatically switch from our primary environment to our recovery one. Zerto offers us disaster recovery in the cloud, which is essential because we don't need to pay upfront costs for infrastructure when doing the DR process. Zerto helps to protect our VM-based applications.
The solution has also reduced our RPO. The RPO during testing was less than 15 minutes. Zerto reduces the amount of work we need to do because some of the steps are automated. It takes about five to 15 minutes to test. Zerto has decreased the number of staff needed for backup and DR. It only requires one or two.
What is most valuable?
The core backup and disaster recovery features are the most valuable. The near-synchronous replication ensures we will be able to keep the business running if something happens.
What needs improvement?
There's a mandatory VMware version, so we need to update our VMs in order to access our data. Zerto should work with all VMware versions.
What do I think about the stability of the solution?
I rate Zerto nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Zerto eight out of 10 for scalability.
How are customer service and support?
I rate Zerto support eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are using Zerto and Acronis.
How was the initial setup?
Our IT team handled the deployment, but I don't think it was complicated.
What's my experience with pricing, setup cost, and licensing?
Zerto is a little expensive.
What other advice do I have?
I rate Zerto eight out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Infrastructure Architect at a financial services firm with 1,001-5,000 employees
Reduces the recovery workflow to just a few minutes
Pros and Cons
- "I've been fortunate enough not to need to rely on Zerto in an actual disaster, but we do testing every year. Sometimes, it's multiple times annually or at the year's end. It takes the recovery workflow, which would normally take a lot of planning, and reduces that to just a few minutes."
- "I would like Zerto to add support for VMware's lifecycle manager."
What is our primary use case?
I am a system engineer and IT architect. We use Zerto to protect our production -environment and critical applications. Everything is on-prem. We don't do any DR to the cloud. We're protecting around 300 VMs right now.
How has it helped my organization?
I've been fortunate enough not to need to rely on Zerto in an actual disaster, but we do testing every year. Sometimes, it's multiple times annually or at the year's end. It takes the recovery workflow, which would normally take a lot of planning, and reduces that to just a few minutes.
What is most valuable?
The most valuable feature is the low RTO that covers our VMs and a secondary data center.
What needs improvement?
I would like Zerto to add support for VMware's lifecycle manager.
For how long have I used the solution?
I have used Zerto for about eight years.
What do I think about the scalability of the solution?
I rate Zerto eight out of 10 for scalability. We have one instance per data center that supports everything that we need, and we haven't had to scale past that.
Which solution did I use previously and why did I switch?
It's been several years since we've looked at other products. We used VMware SRM in the past, but Zerto is way faster. Zerto is easier to use than other solutions we've tried.
How was the initial setup?
Zerto is easy to set up. Once you've deployed the appliance and connected it to a vCenter, your VMs are protected pretty quickly.
What was our ROI?
Zerto costs us several hundred thousand dollars a year, and we haven't needed to use it in a real DR situation, so it's hard to quantify an ROI. However, based on what we know from testing, it will be a huge benefit in the worst-case scenario.
What's my experience with pricing, setup cost, and licensing?
Zerto's pricing is pretty competitive. They recently went through a licensing change where you have to buy an enterprise license as an organization. We weren't happy with that just because it forced us to pay for extra features we don't use. We would prefer if we could still have that standard license.
What other advice do I have?
I rate Zerto nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Operations at a performing arts with 501-1,000 employees
Great for disaster recovery with good uptime and near-synchronous replication
Pros and Cons
- "The DR - Disaster Recovery - is the main selling point."
- "They are not cheap. They are more expensive than others."
What is our primary use case?
We primarily use the solution for disaster recovery.
How has it helped my organization?
We set up the environment and we're testing right now. We are able to do test recoveries and restalls. Once we have everything set up, we'll try a real failover test.
What is most valuable?
The DR - Disaster Recovery - is the main selling point. We have a policy that requires us to have, in case our primary goes down, a failover for our production environment to another site.
The near-synchronous replication is very good. You can set it to a second. It's important to our company. All of our applications are a part of our production. We need to have uptime. We have an SLA that meets uptime requirements and needs to stay up to maintain our company reputation.
We are also protecting our VMs.
It's had a positive effect on our RPOs. It's meeting our objectives.
What needs improvement?
The journal history is only up to 30 days. If it were longer, it would be better and I would have more flexibility.
For how long have I used the solution?
I've been using the solution for a little over a year.
What do I think about the stability of the solution?
The stability is great. It is running well.
What do I think about the scalability of the solution?
The scalability is not too bad. We upgraded our server and we were able to scale easily. We installed Zerto on our VMware with no problem. We have about 200 VMs and Zerto is protecting about just under 100 of them.
How are customer service and support?
Technical support is an area I'm not too keen about. My experience is 50/50. Level one support doesn't seem very knowledgeable and I don't get the answers I want. That can delay us sometimes. Hopefully, they will improve.
How would you rate customer service and support?
Neutral
How was the initial setup?
I was involved in the initial deployment.
The process is not too bad. The process was pretty straightforward.
What about the implementation team?
The vendor provided implementation support.
What was our ROI?
We have noted an ROI. Compared to others, overall, it made sense to choose Zerto.
What's my experience with pricing, setup cost, and licensing?
They are not cheap. They are more expensive than others. However, they have great features.
Which other solutions did I evaluate?
We did test other solutions. The speed of recovery in comparison testing was great. That was the reason why we chose Zerto over our competitors.
We looked at Veeam Orchestrator and Veeam is not as complete in terms of DR.
The ease of use of Zerto and the interface are easier to understand and use.
What other advice do I have?
I'm not sure which version of the solution we're using. It's around version eight.
I'd rate the solution eight out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a financial services firm with 1,001-5,000 employees
Automatic, replicates in seconds, and has responsive support
Pros and Cons
- "Its automation and the ability to replicate and keep an RTO of just seconds is valuable. It is all automatic. Everything is pretty transparent on the backend. It is just point-and-go."
- "From the technical side, there can be a little bit more PowerShell integration. I know it leverages APIs, but people still use PowerShell. Some people would rather use PowerShell if that is an option."
What is our primary use case?
We are using Zerto as a DR solution for our environment as well as for migrations. When we do data center migrations, we use it to move our servers over.
We are only on-prem at the moment. We do not do disaster recovery in the cloud.
How has it helped my organization?
In the old days, during data center swaps, it used to take days to move our workload environments over, whereas now, it literally takes an hour for hundreds of servers to migrate. Literally, in under a minute, an app stack can move down and up in a new data center. It is reflected in the uptime support to our customers. Our company is very happy with the product.
Essentially, you just tell it to go and pull the trigger. It is all automatic, so you can sit there and watch the shutdown within vCenter, and then on the remote side, you can see it coming up. You can literally have your environment up and running in under a minute. You just have to prioritize what goes first, and that is a business decision.
What is most valuable?
Its automation and the ability to replicate and keep an RTO of just seconds is valuable. It is all automatic. Everything is pretty transparent on the backend. It is just point-and-go.
Its near-synchronous replication is amazing. It is a lifesaver. You can see it replicating in real-time in seconds. The overall impact on the network is negligible as well. It is a great tool.
What needs improvement?
From the technical side, there can be a little bit more PowerShell integration. I know it leverages APIs, but people still use PowerShell. Some people would rather use PowerShell if that is an option.
For how long have I used the solution?
I have used it across several employers. I probably used it for a total of four or five years before it was bought out by HPE.
What do I think about the stability of the solution?
It is amazing. You just look at the dashboard, and it is pretty much all green unless you have some replication or journaling issues, but that is not the product's fault.
What do I think about the scalability of the solution?
Scalability has not been an issue. You deploy it, and it just ramps up and goes. It is all in the background and automatic.
We have about 700 servers and 130 VPGs.
How are customer service and support?
I would rate them a ten out of ten. They are very responsive and technical. Even when there is no issue and you are looking for a root cause or just a question, they are very responsive. They exceed their SLAs.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My current employer already had it in place. In my previous role, it was evaluated against a few other competitors, and it ended up being a replacement for VMware's Disaster Recovery, which at that time had a lot of issues. Zerto came in and helped us out. We implemented a few new things that Zerto did not have, and I have not looked back.
Zerto is easy to use. I would rate it a ten out of ten in terms of ease of use.
How was the initial setup?
Currently, we are still on version 9. We have deployed that. Overall, it is very easy once you get the Windows Server. I am excited about the new version 10 coming out that takes away the Windows server requirement.
What about the implementation team?
We did not use an integrator or a reseller, but we are in contact with our engineer from Zerto. I personally know him from a previous job and as a friend as well. If I have questions, I am sure he will help me out.
What was our ROI?
Uptime for our customers is important. When we are able to do transitions and not impact customers or minimize that impact, that is a financial gain at the end of the day in terms of the satisfaction that customers get, as well as the overall view of the company. As a whole, the management sees that we are doing this stuff in minutes and hours versus days. So, overall, the company is not looking to move away from Zerto anytime soon.
What's my experience with pricing, setup cost, and licensing?
I know it is per server, but I am not fully aware of the price model. I know for our VDI environment, they are looking at something that is on the lower end and that they can use just for migrations and not so much a disaster recovery.
What other advice do I have?
I would rate Zerto a ten out of ten. It scales well. It just works. It is amazingly simple. Everything is pretty much automatic. I cannot remember when I had to open a case because Zerto was not working.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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