Head of Cyber Security at a financial services firm with 1,001-5,000 employees
Real User
Top 20
2024-02-06T07:03:07Z
Feb 6, 2024
I've never had to deal with technical support. We have a dedicated customer success manager. I have a weekly meeting to talk about new updates and problems. People who want to use the solution must do a proof of concept and understand their use case before buying it. It is not a vulnerability management tool. I don't use everything the product has to offer. For my particular scenario, it works fine, and the features within the tool set are also fine. I'm in Australia. The tool is relatively new to the market in Australia. We were one of the first customers, so we have a very good relationship. I will recommend the product to anybody. Overall, I rate the solution a ten out of ten.
While Cymulate's technology shows great promise and delivers excellent results, their approach to positioning the solution appears to overlap with other companies like Tenable, making them both direct and indirect competitors. Cymulate must refine their messaging and manage expectations effectively. In my experience, they need to be more attentive internally and mindful of potential negative impacts on customers. They exhibit a high degree of flexibility, which can result in sudden changes without adequate alerting. Communicating with them via phone for business matters can be challenging. On a scale from one to ten, I would rate Cymulate's technology level at eight, but their business level at four out of ten.
A Threat Intelligence Platform (TIP) is a solution that collects, analyzes, and distributes threat intelligence data. TIPs can help organizations to identify and mitigate cyber threats by providing them with insights into known and emerging threats.
I highly recommend Cymulate to other companies. It is a good solution for validating security configurations and improving overall security posture.
I've never had to deal with technical support. We have a dedicated customer success manager. I have a weekly meeting to talk about new updates and problems. People who want to use the solution must do a proof of concept and understand their use case before buying it. It is not a vulnerability management tool. I don't use everything the product has to offer. For my particular scenario, it works fine, and the features within the tool set are also fine. I'm in Australia. The tool is relatively new to the market in Australia. We were one of the first customers, so we have a very good relationship. I will recommend the product to anybody. Overall, I rate the solution a ten out of ten.
While Cymulate's technology shows great promise and delivers excellent results, their approach to positioning the solution appears to overlap with other companies like Tenable, making them both direct and indirect competitors. Cymulate must refine their messaging and manage expectations effectively. In my experience, they need to be more attentive internally and mindful of potential negative impacts on customers. They exhibit a high degree of flexibility, which can result in sudden changes without adequate alerting. Communicating with them via phone for business matters can be challenging. On a scale from one to ten, I would rate Cymulate's technology level at eight, but their business level at four out of ten.