It has been a very good product for us, but you need to have a reliable internet provider because this system does use the internet. That's the only recommendation I would have: Make sure that you have a very sound and stable internet provider to host this phone system. If a colleague were to say to me that a cloud solution is not safe, I would respond that it depends on what kind of information you're putting out on that cloud device. We're talking about phones here, so if you have very private conversations that you need to secure, then you need to consider that. That's a decision based on what information you're putting out. For us, it works. We don't have vitally important information that needs to be secret. There's not a concern there. In our company, seven people use the RCN system and they are all professional graphics managers, project managers, marketing managers, and sales managers. They have been very pleased with it. I handle the maintenance, I'm the administrative person in the office. I'm not a technical person, but I do it. It's not my primary role and it's not my sole role. But when I have needed help, again, I just call Grande and they help me figure out what I need to figure out. Maybe we haven't had it long enough to have maintenance issues, because we haven't had any problems. I haven't seen the automatic upgrade feature. It probably does a lot more than we use it for. We don't need all the extras. I don't foresee us learning more of the features it has. We don't have plans to increase usage. This product has been a ten out of ten for us.
It has been a very good product for us, but you need to have a reliable internet provider because this system does use the internet. That's the only recommendation I would have: Make sure that you have a very sound and stable internet provider to host this phone system. If a colleague were to say to me that a cloud solution is not safe, I would respond that it depends on what kind of information you're putting out on that cloud device. We're talking about phones here, so if you have very private conversations that you need to secure, then you need to consider that. That's a decision based on what information you're putting out. For us, it works. We don't have vitally important information that needs to be secret. There's not a concern there. In our company, seven people use the RCN system and they are all professional graphics managers, project managers, marketing managers, and sales managers. They have been very pleased with it. I handle the maintenance, I'm the administrative person in the office. I'm not a technical person, but I do it. It's not my primary role and it's not my sole role. But when I have needed help, again, I just call Grande and they help me figure out what I need to figure out. Maybe we haven't had it long enough to have maintenance issues, because we haven't had any problems. I haven't seen the automatic upgrade feature. It probably does a lot more than we use it for. We don't need all the extras. I don't foresee us learning more of the features it has. We don't have plans to increase usage. This product has been a ten out of ten for us.