MS Fabric Consultant at a outsourcing company with 51-200 employees
MSP
Top 10
Oct 26, 2025
My advice to others looking into using Heap is to use auto-capture and complete capture a lot because these two features are really amazing compared to its competitors. The reports it generates, the complete dashboard, and the complete analytics are also amazing. Definitely use Heap if you are more into a marketing background or run ads a lot; then it will be useful, but if you're not a marketing or ad company, there's no need to use it. I rate Heap a 7 out of 10.
I would advise others to definitely try it and see if it's the best solution that works well for them. You need to make sure that you know what you want out of a user behavior analytics platform. I care about understanding user behavior and want data. I wanted to be able to chart and graph and work with that data quickly and easily, and Heap provides all of those benefits. It's the right solution for us. I would absolutely use them again on other applications or at other companies. I have a very favorable and positive opinion of their software. On a scale of 1-10, I rate Heap an 8 out of 10.
Heap is quite user-friendly, featuring a primarily no-code interface for primary stakeholders. Some technical skills are required for administrators. However, based on my experience, Heap's design effectively supports a self-service model, making it feasible for users to manage on their own Your data is only as good as how well you maintain it. If you want to keep a lean development team, you must invest in the right tools. In some business situations, where the team is small, and there is limited support for analytics, a highly effective tool is crucial. It is one of the fastest tools I've used for gaining insights without spending excessive time chasing data. I've resolved most issues on my own in a reasonable timeframe, improving the speed of servicing requests. Given its effectiveness, especially for teams with constraints, it's a worthwhile investment if you need a powerful tool that delivers insights quickly. Heap's recent acquisition by ContentSquare adds to its value, providing extensive integration options. Additionally, tools like Optimizely enable real-time testing and monitoring, helping to address common issues with testing programs, such as delays in analysis. This ensures that insights are surfaced and shared efficiently. As long as the backend data is properly tagged, a layperson seeking data can access insights quickly. They can generate reports and find the information they need within minutes. Overall, I rate the solution an eight-point five out of ten.
I would recommend Heap to others. I'd advise them to try it and see how it integrates with their application. It's worth testing for a few months to see the benefits. My advice about Heap is that it can boost your understanding of how users interact with your application. It gives you insights into how your product performs in terms of external quality. The tool is also really helpful for customer support and QA teams. It allows them to debug issues much more quickly. I rate it an eight out of ten.
Heap automatically captures every customer touchpoint. No more tracking plans, tracking code, or tags. Get answers in seconds and make decisions faster.
My advice to others looking into using Heap is to use auto-capture and complete capture a lot because these two features are really amazing compared to its competitors. The reports it generates, the complete dashboard, and the complete analytics are also amazing. Definitely use Heap if you are more into a marketing background or run ads a lot; then it will be useful, but if you're not a marketing or ad company, there's no need to use it. I rate Heap a 7 out of 10.
I would advise others to definitely try it and see if it's the best solution that works well for them. You need to make sure that you know what you want out of a user behavior analytics platform. I care about understanding user behavior and want data. I wanted to be able to chart and graph and work with that data quickly and easily, and Heap provides all of those benefits. It's the right solution for us. I would absolutely use them again on other applications or at other companies. I have a very favorable and positive opinion of their software. On a scale of 1-10, I rate Heap an 8 out of 10.
Heap is quite user-friendly, featuring a primarily no-code interface for primary stakeholders. Some technical skills are required for administrators. However, based on my experience, Heap's design effectively supports a self-service model, making it feasible for users to manage on their own Your data is only as good as how well you maintain it. If you want to keep a lean development team, you must invest in the right tools. In some business situations, where the team is small, and there is limited support for analytics, a highly effective tool is crucial. It is one of the fastest tools I've used for gaining insights without spending excessive time chasing data. I've resolved most issues on my own in a reasonable timeframe, improving the speed of servicing requests. Given its effectiveness, especially for teams with constraints, it's a worthwhile investment if you need a powerful tool that delivers insights quickly. Heap's recent acquisition by ContentSquare adds to its value, providing extensive integration options. Additionally, tools like Optimizely enable real-time testing and monitoring, helping to address common issues with testing programs, such as delays in analysis. This ensures that insights are surfaced and shared efficiently. As long as the backend data is properly tagged, a layperson seeking data can access insights quickly. They can generate reports and find the information they need within minutes. Overall, I rate the solution an eight-point five out of ten.
I would recommend Heap to others. I'd advise them to try it and see how it integrates with their application. It's worth testing for a few months to see the benefits. My advice about Heap is that it can boost your understanding of how users interact with your application. It gives you insights into how your product performs in terms of external quality. The tool is also really helpful for customer support and QA teams. It allows them to debug issues much more quickly. I rate it an eight out of ten.