VP of Global Operations & Procurement at a transportation company with 51-200 employees
Real User
Top 20
2024-09-03T10:57:33Z
Sep 3, 2024
We haven't explored many integration capabilities. We initially considered integrating it with our in-house app for a holistic picture from prospect to client onboarding, but it's still unexplored territory. I don't have any AI-driven initiatives or sales strategies using AI that are supported by the specifically. However, we are exploring AI for operational efficiency in our industry, which is very paperwork-driven and involves a lot of cargo movement. We have to maintain many documents and comply with regulations promptly. So far, we've automated some processes using logic and machine learning capabilities, including using large language models (LLMs). We're currently exploring AI more deeply this quarter and next to build a more operationally efficient platform. For example, we're looking to integrate AI into our email system to understand conversations and automatically mark tasks as completed. We do freight bookings mainly through email with different ocean and air carriers. Instead of having a user manually update our system based on these emails, we're developing an AI that would handle this process automatically. Human intervention would only be needed to handle exceptions. As an end-user, I find it intuitive and straightforward, though I can't speak to the complexity of setting up the workflows. We can recommend HubSpot Sales Hub because it can push content, do customized account-based tooling, and has good reporting and analytics. It's a holistically designed product. However, its flexibility means that how well it works depends on how you implement the workflows for each feature. My advice for users looking to implement it is to understand your sales cycle workflows and the tools you offer first. Creating lots of customized content is tempting, but this can quickly become overwhelming. I recommend keeping it simple at first. Start by setting up the visibility layer and running basic reporting and analytics. Then, you can start fine-tuning the product, your processes, and your sales approach based on the data. That's one of the big advantages - you can break down all this information. You need the right people who can understand and interpret the data. On a scale of one to ten, I would rate HubSpot Sales Hub an eight. The two-point deduction is because I'm unfamiliar with the complexities of configuring workflows or potential integration issues.
The solution is good for CRM purposes. HubSpot Sales Hub is quite innovative and provides many data insights on managing prospecting, contacts, activities, etc. I rate it an eight out of ten.
If the product is used in a complex product or service organization with a lot of different pricing rules, I feel HubSpot, as a quoting tool, is just not built for it. I think the product is pretty vanilla and just enough to meet the needs. The product doesn't do anything different from any of the other solutions available in the market. When it comes to HubSpot, it's the connection with marketing automation on the Marketing Hub and not Sales Hub that is helpful. Sales Hub does not offer any automation. I recommend the product to others only if they need some of the modules it offers. On its own the tool does not have any differentiators from the other tools in the market. There are lighter platforms out there compared to Sales Hub. There has been no cost reductions in our company from using the tool, especially since it was a green deployment. I rate the tool an eight out of ten.
I rate the overall solution a nine out of ten. I have integrated it with a few email tools, but I think it could connect with even more tools. For example, it works with Gmail and Zapier. There are HubSpot forms that can be put up on websites. It is more than a CRM tool; it can also be used for email marketing. I recommend giving it a try, especially the basic features. It's really user-friendly and covers all the essentials that any company needs.
Our initial CRM was Zoho, and then we moved to HubSpot Sales Hub. From accounting to marketing, the aim was to unify various systems, with the sales process as the starting point. Once a sales deal was nearing closure, the automated workflow sent the contract to the legal team for approval. Subsequently, the signed contract would proceed to the customer through the salesperson, followed by support for the onboarding process. I rate the solution a six out of ten. For someone considering implementing HubSpot Sales Hub, I recommend thoroughly checking alternatives to ensure they align with your needs. Establishing a strong project team is crucial, and it's essential to include business domain experts from within your company.
Our C-level executives are constantly being asked how our sales and marketing are going. Hubspot is great. You get out of it when you put into it. It is an investment of time, and someone needs to be in charge. Overall, I rate the solution an eight out of ten.
If some users have more leads coming in and they are finding it difficult to manage on Excel and through other traditional ways of managing the leads, additionally if they are also finding it difficult to track the individual customer journey, then they should move to HubSpot Sales Hub. When an organization or user is in the growth phase, this is the ideal solution. I would rate the product a nine out of ten.
Self Employed at a comms service provider with 1-10 employees
Real User
Top 20
2023-08-30T16:54:00Z
Aug 30, 2023
I would recommend taking some of their free intro courses as they can help users gain a better understanding of how HubSpot Sales Hub aligns with or differs from other tools they might have worked with in the past. That was something helpful for me. I would rate it nine out of ten.
I would rate the product a nine out of ten. If you want to use a CRM, use HubSpot since it is super easy to use. It is not as complex as Salesforce and will solve all your problems.
As far as I am aware, my company chose HubSpot Sales Hub due to the solution's speed of implementation and pricing. Whether I would suggest someone use a particular solution or not is highly dependent on the use case. So, for a small company, I suggest HubSpot Sales Hub over Salesforce Sales Cloud. The solution is easy to use. Also, it is easy to implement in small companies. When rating this solution for small and medium enterprises after considering the reporting and other minor issues that can be improved, particularly in terms of user permission, I would give it an eight out of ten.
Director, International Sales and Marketing at a tech services company with 11-50 employees
Real User
2022-10-25T13:28:14Z
Oct 25, 2022
I rate the solution an eight out of ten. The solution is good, but it could be more straightforward. I advise people evaluating this solution to find something simpler unless their corporate structure demands some of the extra functionality that HubSpot Sales Hub provides.
Staff Engineer at a comms service provider with 1,001-5,000 employees
Real User
2022-02-23T15:05:58Z
Feb 23, 2022
In terms of advice, HubSpot Sales Hub is a unique option. There is a free and paid version of the solution. One must first understand what is HubSpot Sales Hub is used for and use the free version first to understand it and what activities can be accomplished. Afterward, they can make the choice to purchase the paid version. I rate HubSpot Sales Hub an eight out of ten.
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We haven't explored many integration capabilities. We initially considered integrating it with our in-house app for a holistic picture from prospect to client onboarding, but it's still unexplored territory. I don't have any AI-driven initiatives or sales strategies using AI that are supported by the specifically. However, we are exploring AI for operational efficiency in our industry, which is very paperwork-driven and involves a lot of cargo movement. We have to maintain many documents and comply with regulations promptly. So far, we've automated some processes using logic and machine learning capabilities, including using large language models (LLMs). We're currently exploring AI more deeply this quarter and next to build a more operationally efficient platform. For example, we're looking to integrate AI into our email system to understand conversations and automatically mark tasks as completed. We do freight bookings mainly through email with different ocean and air carriers. Instead of having a user manually update our system based on these emails, we're developing an AI that would handle this process automatically. Human intervention would only be needed to handle exceptions. As an end-user, I find it intuitive and straightforward, though I can't speak to the complexity of setting up the workflows. We can recommend HubSpot Sales Hub because it can push content, do customized account-based tooling, and has good reporting and analytics. It's a holistically designed product. However, its flexibility means that how well it works depends on how you implement the workflows for each feature. My advice for users looking to implement it is to understand your sales cycle workflows and the tools you offer first. Creating lots of customized content is tempting, but this can quickly become overwhelming. I recommend keeping it simple at first. Start by setting up the visibility layer and running basic reporting and analytics. Then, you can start fine-tuning the product, your processes, and your sales approach based on the data. That's one of the big advantages - you can break down all this information. You need the right people who can understand and interpret the data. On a scale of one to ten, I would rate HubSpot Sales Hub an eight. The two-point deduction is because I'm unfamiliar with the complexities of configuring workflows or potential integration issues.
The solution is good for CRM purposes. HubSpot Sales Hub is quite innovative and provides many data insights on managing prospecting, contacts, activities, etc. I rate it an eight out of ten.
If the product is used in a complex product or service organization with a lot of different pricing rules, I feel HubSpot, as a quoting tool, is just not built for it. I think the product is pretty vanilla and just enough to meet the needs. The product doesn't do anything different from any of the other solutions available in the market. When it comes to HubSpot, it's the connection with marketing automation on the Marketing Hub and not Sales Hub that is helpful. Sales Hub does not offer any automation. I recommend the product to others only if they need some of the modules it offers. On its own the tool does not have any differentiators from the other tools in the market. There are lighter platforms out there compared to Sales Hub. There has been no cost reductions in our company from using the tool, especially since it was a green deployment. I rate the tool an eight out of ten.
I rate the overall solution a nine out of ten. I have integrated it with a few email tools, but I think it could connect with even more tools. For example, it works with Gmail and Zapier. There are HubSpot forms that can be put up on websites. It is more than a CRM tool; it can also be used for email marketing. I recommend giving it a try, especially the basic features. It's really user-friendly and covers all the essentials that any company needs.
Our initial CRM was Zoho, and then we moved to HubSpot Sales Hub. From accounting to marketing, the aim was to unify various systems, with the sales process as the starting point. Once a sales deal was nearing closure, the automated workflow sent the contract to the legal team for approval. Subsequently, the signed contract would proceed to the customer through the salesperson, followed by support for the onboarding process. I rate the solution a six out of ten. For someone considering implementing HubSpot Sales Hub, I recommend thoroughly checking alternatives to ensure they align with your needs. Establishing a strong project team is crucial, and it's essential to include business domain experts from within your company.
Our C-level executives are constantly being asked how our sales and marketing are going. Hubspot is great. You get out of it when you put into it. It is an investment of time, and someone needs to be in charge. Overall, I rate the solution an eight out of ten.
If some users have more leads coming in and they are finding it difficult to manage on Excel and through other traditional ways of managing the leads, additionally if they are also finding it difficult to track the individual customer journey, then they should move to HubSpot Sales Hub. When an organization or user is in the growth phase, this is the ideal solution. I would rate the product a nine out of ten.
I would recommend taking some of their free intro courses as they can help users gain a better understanding of how HubSpot Sales Hub aligns with or differs from other tools they might have worked with in the past. That was something helpful for me. I would rate it nine out of ten.
I would rate the product a nine out of ten. If you want to use a CRM, use HubSpot since it is super easy to use. It is not as complex as Salesforce and will solve all your problems.
I'd rate the solution six out of ten. It's okay. It could be better. There are quite a few things that could be fixed.
As far as I am aware, my company chose HubSpot Sales Hub due to the solution's speed of implementation and pricing. Whether I would suggest someone use a particular solution or not is highly dependent on the use case. So, for a small company, I suggest HubSpot Sales Hub over Salesforce Sales Cloud. The solution is easy to use. Also, it is easy to implement in small companies. When rating this solution for small and medium enterprises after considering the reporting and other minor issues that can be improved, particularly in terms of user permission, I would give it an eight out of ten.
I rate the solution an eight out of ten. The solution is good, but it could be more straightforward. I advise people evaluating this solution to find something simpler unless their corporate structure demands some of the extra functionality that HubSpot Sales Hub provides.
In terms of advice, HubSpot Sales Hub is a unique option. There is a free and paid version of the solution. One must first understand what is HubSpot Sales Hub is used for and use the free version first to understand it and what activities can be accomplished. Afterward, they can make the choice to purchase the paid version. I rate HubSpot Sales Hub an eight out of ten.