Sales Manager - Government Sector at Summit Technology Solution
Reseller
Top 10
2023-10-24T12:37:00Z
Oct 24, 2023
I would rate it a nine because of its capabilities. In the future, I'd like to see additional features to make it closer to a perfect ten. As of now, it covers everything, including database and analytics needs. The one thing that might be missing is a comprehensive CloudApp for automation from IBM, which would make it a complete solution for any automation needs. The main issues I've identified are the lack of promotion for the product and the scarcity of expert resources.
Project Lead at a tech services company with 5,001-10,000 employees
Real User
Top 20
2023-01-23T14:41:19Z
Jan 23, 2023
I give the solution a three out of ten. We need to configure the actions based on our requirements, and if the actions are configured well, then we don't need to worry about anything else. One person is required for the maintenance of the solution.
I'm a customer. So far, we are exclusively using Datacap on the cloud. The infrastructure team handles that from their end. Previously we had version 9.053 installed in an on-premises environment. Since then, we have installed it on the Nutanix cloud, However, the process is still ongoing. They have only installed it on VMs only, but they provide me access for development and editing. I do not yet have approval for the SIT. I'm doing the all activities in the development enrollment. As I understand it, the IBM BAW is completely cloud-backed automation and there is an ES OpenShift to pack also. Now, we are maintaining these files along with the Datacap. I can suggest to potential users to try it. Datacap as compared to other products is a cheaper product. The stability and all the features are great. The user-friendly features look good and you have less customization. They have given us almost 80% of the features we need along with IBM Datacap. I'd rate the solution eight out of ten.
For the development teams, it's not the easiest solution in terms of understanding how it works and how to develop things around it, but once you get the knowledge of it, it's quite fast. So, there is a steep learning curve at the beginning. To read through the paper documents and get them to how you want, Datacap is not the best tool in terms of configuration. Datacap aims for bulk operation. It has a lot of possibilities and capabilities, but there are some products that are more focused and narrow in scope and are better. IBM has a couple of them as well. That's why I would rate it a seven out of ten. It's broad and you can do a lot of things, but on the downside, you are losing the abilities of a specific and narrow solution.
I've got a few ideas there. When running such a project, a key success factor is to get the IBM consulting division in on your project. They call them global consulting services, and they need to be there from the beginning because when they are on the project, they will always help within IBM to assist with any question. So, as long as you have IBM consulting on board in the initial phases of your project, you'll have a very successful rollout and implementation. There are obviously consulting costs, but you must have them on board to be successful. It is also very important to maintain this contact. There is another department of IBM called the IBM Lab Services. You should keep in touch with them as well because they're the ones who are more interested in the long-term usage of the product in terms of how the customers use it and how they can improve. If one keeps contact with them, which I did in my role, I was able to always have direct access to specialists and key decision-makers, who are actually changing the product and updating the product landscape. So, I would advise other customers to have a very close working relationship with IBM when implementing the product. Don't be a lone wolf, and don't try and implement it on your own without the necessary support from IBM because then the project will fail. That's just the reality of the situation. You need a bit of guidance, and you need IBM to hold your hands during the first part of the project. As long as you keep that in mind, it can be a very successful project. I would rate it a seven out of 10. I wouldn't go all the way up to eight or nine because the long-term support was one of the worst things that we had to deal with.
Software Development Senior Specialist at NTT Data
Real User
2022-01-26T20:22:21Z
Jan 26, 2022
I rate IBM Datacap seven out of 10. This tool can be easily integrated with the Amazon Web Services, Microsoft Azure, or IBM cloud. In addition, they have a mobile app you can use from iPhone or Android to scan your documents and upload them to your repository without any user intervention. This is all straightforward from a user perspective. Also, there is less need for customization from a technical point of view. It has all these out-of-the-box actions that can be used in your applications to make them more mature.
Manager - Software Development at a transportation company with 1,001-5,000 employees
Real User
2021-12-28T21:58:10Z
Dec 28, 2021
I would rate IBM Datacap seven out of 10. If you're implementing Datacap, you need to understand the solution from end to end. In other words, you need to know how the server connects to the client. If you think there is a clear delineation between the server and client, you'd be wrong. There is a lot of dependency between these two, and you need to make sure the configuration XMLs are in place before you implement anything. You should also ask the Datacap technical support team about every attribute they're going to touch. Otherwise, it's going to be a nightmare.
For a company that wants to install Datacap, make sure to choose a suitable person to manage it. It can't be a regular IT person. You have to check the laws in each country before implementing Datacap. We have to know the law for a retention policy before starting to implement it. I would rate it an eight out of ten. Datacap has all of the features that we need.
Manage expectations and confirm you have actual buy-in from upper management. We plan to expand our use of automation in our organization. We have integrated the solution with non-IBM tools. I attended the technical track. I learned about the upcoming improvement, which is coming with the Datacap software. We are looking forward to that.
Product Lead at a financial services firm with 10,001+ employees
Real User
2019-06-18T09:00:00Z
Jun 18, 2019
It is not easy, but it is worth the time to configure and set up. The benefits dramatically outweigh the cost and labor of implementing and using it. Make sure that you are using it for the right reason. There has to be a compelling, valuable reason why and where you are going to put this product in, and you have to pick the right thing. Otherwise, you are wasting time and money. We are using it for automation projects. It is something that we want to continue to invest in and use.
They've got to stop chasing their tails and putting new things in it. At the moment, they need to stabilize it. Once that is done, this will allow the sales reps to sell it, then they can go ahead and start doing the fancy stuff.
Senior Engineer at a computer software company with 51-200 employees
Real User
2018-10-09T05:21:00Z
Oct 9, 2018
I rate Datacap at eight out of ten. I'm very versed in the product, I know it very well. It's very flexible. I like the flexibility because I have worked with other products that have more of a black-box approach. Datacap is not a black-box approach. You know what's occurring through that solution inside and out, and you can tweak it or tune it. I rate it at eight, and not a nine or ten, because we constantly have the complexity, customers telling us this solution is complex, overall. We tend to train customers after implementations of a week to two weeks of our own guided training, but it really takes someone, hands-and-feet, working with this solution for quite some time to really grasp all the concepts. We implement complex solutions and, sometimes, it's not as easy for a customer to acquire that knowledge after our departure.
Operations Specialist at Fairfax Data Systems, Inc.
Real User
2018-10-09T05:21:00Z
Oct 9, 2018
I do a lot of the business analysis or project management in our company. I have seen the difference that it makes to our customers to implement a technology like Datacap or FileNet. I would definitely recommend this solution depending on the need and situation. If they need help with sales, or something along those lines, Datacap is not the first thing that I would think of. That would be more of a CRM tool. When it comes to wanting to eliminate a lot of human error, wanting to streamline a lot of internal processes, or even if it's just cutting expenses, increasing cashflow, and revenue overall for the business, then I would recommend Datacap, and additionally FileNet.
IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can...
I would rate the solution an eight out of ten.
I would rate it a nine because of its capabilities. In the future, I'd like to see additional features to make it closer to a perfect ten. As of now, it covers everything, including database and analytics needs. The one thing that might be missing is a comprehensive CloudApp for automation from IBM, which would make it a complete solution for any automation needs. The main issues I've identified are the lack of promotion for the product and the scarcity of expert resources.
I recommend the solution to others and rate it as an eight. If its cost gets reduced, it will stand out as the best product in the market.
I rate IBM Datacap six out of 10.
I give the solution a three out of ten. We need to configure the actions based on our requirements, and if the actions are configured well, then we don't need to worry about anything else. One person is required for the maintenance of the solution.
I'm a customer. So far, we are exclusively using Datacap on the cloud. The infrastructure team handles that from their end. Previously we had version 9.053 installed in an on-premises environment. Since then, we have installed it on the Nutanix cloud, However, the process is still ongoing. They have only installed it on VMs only, but they provide me access for development and editing. I do not yet have approval for the SIT. I'm doing the all activities in the development enrollment. As I understand it, the IBM BAW is completely cloud-backed automation and there is an ES OpenShift to pack also. Now, we are maintaining these files along with the Datacap. I can suggest to potential users to try it. Datacap as compared to other products is a cheaper product. The stability and all the features are great. The user-friendly features look good and you have less customization. They have given us almost 80% of the features we need along with IBM Datacap. I'd rate the solution eight out of ten.
For the development teams, it's not the easiest solution in terms of understanding how it works and how to develop things around it, but once you get the knowledge of it, it's quite fast. So, there is a steep learning curve at the beginning. To read through the paper documents and get them to how you want, Datacap is not the best tool in terms of configuration. Datacap aims for bulk operation. It has a lot of possibilities and capabilities, but there are some products that are more focused and narrow in scope and are better. IBM has a couple of them as well. That's why I would rate it a seven out of ten. It's broad and you can do a lot of things, but on the downside, you are losing the abilities of a specific and narrow solution.
I've got a few ideas there. When running such a project, a key success factor is to get the IBM consulting division in on your project. They call them global consulting services, and they need to be there from the beginning because when they are on the project, they will always help within IBM to assist with any question. So, as long as you have IBM consulting on board in the initial phases of your project, you'll have a very successful rollout and implementation. There are obviously consulting costs, but you must have them on board to be successful. It is also very important to maintain this contact. There is another department of IBM called the IBM Lab Services. You should keep in touch with them as well because they're the ones who are more interested in the long-term usage of the product in terms of how the customers use it and how they can improve. If one keeps contact with them, which I did in my role, I was able to always have direct access to specialists and key decision-makers, who are actually changing the product and updating the product landscape. So, I would advise other customers to have a very close working relationship with IBM when implementing the product. Don't be a lone wolf, and don't try and implement it on your own without the necessary support from IBM because then the project will fail. That's just the reality of the situation. You need a bit of guidance, and you need IBM to hold your hands during the first part of the project. As long as you keep that in mind, it can be a very successful project. I would rate it a seven out of 10. I wouldn't go all the way up to eight or nine because the long-term support was one of the worst things that we had to deal with.
I rate IBM Datacap seven out of 10. This tool can be easily integrated with the Amazon Web Services, Microsoft Azure, or IBM cloud. In addition, they have a mobile app you can use from iPhone or Android to scan your documents and upload them to your repository without any user intervention. This is all straightforward from a user perspective. Also, there is less need for customization from a technical point of view. It has all these out-of-the-box actions that can be used in your applications to make them more mature.
I would rate this solution an 8 out of 10.
I would rate IBM Datacap seven out of 10. If you're implementing Datacap, you need to understand the solution from end to end. In other words, you need to know how the server connects to the client. If you think there is a clear delineation between the server and client, you'd be wrong. There is a lot of dependency between these two, and you need to make sure the configuration XMLs are in place before you implement anything. You should also ask the Datacap technical support team about every attribute they're going to touch. Otherwise, it's going to be a nightmare.
For a company that wants to install Datacap, make sure to choose a suitable person to manage it. It can't be a regular IT person. You have to check the laws in each country before implementing Datacap. We have to know the law for a retention policy before starting to implement it. I would rate it an eight out of ten. Datacap has all of the features that we need.
Manage expectations and confirm you have actual buy-in from upper management. We plan to expand our use of automation in our organization. We have integrated the solution with non-IBM tools. I attended the technical track. I learned about the upcoming improvement, which is coming with the Datacap software. We are looking forward to that.
It is not easy, but it is worth the time to configure and set up. The benefits dramatically outweigh the cost and labor of implementing and using it. Make sure that you are using it for the right reason. There has to be a compelling, valuable reason why and where you are going to put this product in, and you have to pick the right thing. Otherwise, you are wasting time and money. We are using it for automation projects. It is something that we want to continue to invest in and use.
They've got to stop chasing their tails and putting new things in it. At the moment, they need to stabilize it. Once that is done, this will allow the sales reps to sell it, then they can go ahead and start doing the fancy stuff.
I rate Datacap at eight out of ten. I'm very versed in the product, I know it very well. It's very flexible. I like the flexibility because I have worked with other products that have more of a black-box approach. Datacap is not a black-box approach. You know what's occurring through that solution inside and out, and you can tweak it or tune it. I rate it at eight, and not a nine or ten, because we constantly have the complexity, customers telling us this solution is complex, overall. We tend to train customers after implementations of a week to two weeks of our own guided training, but it really takes someone, hands-and-feet, working with this solution for quite some time to really grasp all the concepts. We implement complex solutions and, sometimes, it's not as easy for a customer to acquire that knowledge after our departure.
I think it is top of the market but there's always room to improve on it.
At the end of the day, our customers have a great night's sleep knowing that their software is being installed, maintained, and developed properly.
I do a lot of the business analysis or project management in our company. I have seen the difference that it makes to our customers to implement a technology like Datacap or FileNet. I would definitely recommend this solution depending on the need and situation. If they need help with sales, or something along those lines, Datacap is not the first thing that I would think of. That would be more of a CRM tool. When it comes to wanting to eliminate a lot of human error, wanting to streamline a lot of internal processes, or even if it's just cutting expenses, increasing cashflow, and revenue overall for the business, then I would recommend Datacap, and additionally FileNet.