Major Account Manager at a computer software company with 51-200 employees
Real User
Nov 15, 2022
We've been a partner for 25 years. I'm a vendor, I'm not an end user. I cannot exactly speak to the end-user experience. They first started offering it to their Capture customers back in 2014 or 2015. So it's got a good history of people using it to develop reporting. If they're not getting out of it what they want in a lot of cases, if they don't know how to use it or don't have people trained on it in a lot of cases. I'd advise potential new users to look at a reseller or a partner to help with the solution. The advantage we have is that we're focused on the customer's needs rather than trying to slam software down their throat like software vendors are. We tend to take a much longer-term viewpoint of success, and we like to work with our clients and try to define success and what they are trying to do in terms of reporting before they go down and make a software investment decision. I'd rate the solution nine out of ten. It's a really good product.
I rate this solution a six out of ten. The solution is good, but improvements can be made to the reporting, design and integration tools. Additionally, the solution could be more user-friendly.
Deputy General Manager at a tech services company with 51-200 employees
Real User
Nov 6, 2020
We're a partner. We offer this solution to our clients. If a company is quite sizable, we'd advise that they use this solution. However, it's not a product that is suitable for small companies. It's not an inexpensive solution. Often smaller organizations are working with constrained budgets and, if that's the case, this wouldn't be the best option. For small companies, we often suggest our own software, which is a lighter, less expensive option. Overall, I'd rate the solution eight out of ten. If they had better licensing to make it more affordable for smaller companies, I'd rate them a bit higher.
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We've been a partner for 25 years. I'm a vendor, I'm not an end user. I cannot exactly speak to the end-user experience. They first started offering it to their Capture customers back in 2014 or 2015. So it's got a good history of people using it to develop reporting. If they're not getting out of it what they want in a lot of cases, if they don't know how to use it or don't have people trained on it in a lot of cases. I'd advise potential new users to look at a reseller or a partner to help with the solution. The advantage we have is that we're focused on the customer's needs rather than trying to slam software down their throat like software vendors are. We tend to take a much longer-term viewpoint of success, and we like to work with our clients and try to define success and what they are trying to do in terms of reporting before they go down and make a software investment decision. I'd rate the solution nine out of ten. It's a really good product.
I rate this solution a six out of ten. The solution is good, but improvements can be made to the reporting, design and integration tools. Additionally, the solution could be more user-friendly.
We're a partner. We offer this solution to our clients. If a company is quite sizable, we'd advise that they use this solution. However, it's not a product that is suitable for small companies. It's not an inexpensive solution. Often smaller organizations are working with constrained budgets and, if that's the case, this wouldn't be the best option. For small companies, we often suggest our own software, which is a lighter, less expensive option. Overall, I'd rate the solution eight out of ten. If they had better licensing to make it more affordable for smaller companies, I'd rate them a bit higher.