I work in ManageEngine for three years and implemented ManageEngine Desktop Central for different customers from Mexico to Chile. I am implementing different solutions for ManageEngine. I have implemented ManageEngine Desktop Central MSP to approximately 20 customers. I rate ManageEngine Desktop Central MSP a seven out of ten.
Product Manager at a tech services company with 11-50 employees
Real User
2021-11-19T12:30:00Z
Nov 19, 2021
My advice to anyone considering ManageEngine Desktop Central MSP is to choose your data center right. It is easy to get carried away without knowing where we are setting up. By default, ManageEngine applies some intelligence based on the location IP address. It recommends the right data center to pick it up, but that's one important element. Another thing is that any customers who are using ManageEngine solution services can also subscribe to our cloud availability services, the status page. So we get to know if there is any maintenance and also keep an eye on the roadmap. We get to know what's happening, what's coming. If any major release is coming, the team keeps everyone updated. The customer community support forum is quite responsive and very helpful, everyone helping each other. Different organizations put their challenges and some of their best practices out there so that other organizations with similar challenges can benefit. This a good aspect. I recommend to please be a part of the global community and we can help each other. On a scale of one to ten, I would give ManageEngine Desktop Central MSP the rating 8.5 to nine. The reason I'm not giving a 10 out of 10 is in terms of the pricing or the MSP customization and the RMM elements of it. If they had the pricing right for MSP, to make it monthly or very specific to the MSP market in Australia and new zone regions, then they would fulfill the whole cycle requirement.
Cloud Solutions Architect at a philanthropy with 51-200 employees
Real User
2021-11-05T07:13:00Z
Nov 5, 2021
I like this product, it's easy to manage, and it looks good. It also gives better values when it works with other management products, like the integrations control software, self-services, and so on. In my opinion, you need four to five people to manage the product. I would advise other users only to go with MSP if you are a service provider - other customers only need Desktop Central. I would rate this product as eight out of ten.
I haven't used this in a Linux environment so I cannot say how it compares with other Management Tools in that domain. But, assuming it's the same intuitive intelligence, this is a good product for MSPs. It easily integrates with other tools and we are currently seeing how it works on cloud environments Microsoft Azure and Amazon Web Services. This is a product I will easily recommend and it is our leading solution for reselling and for Managed Services.
Learn what your peers think about ManageEngine Desktop Central MSP [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.
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I'd recommend the solution to others. I would rate the solution nine out of ten.
I work in ManageEngine for three years and implemented ManageEngine Desktop Central for different customers from Mexico to Chile. I am implementing different solutions for ManageEngine. I have implemented ManageEngine Desktop Central MSP to approximately 20 customers. I rate ManageEngine Desktop Central MSP a seven out of ten.
I rate ManageEngine Desktop Central MSP a ten out of ten.
My advice to anyone considering ManageEngine Desktop Central MSP is to choose your data center right. It is easy to get carried away without knowing where we are setting up. By default, ManageEngine applies some intelligence based on the location IP address. It recommends the right data center to pick it up, but that's one important element. Another thing is that any customers who are using ManageEngine solution services can also subscribe to our cloud availability services, the status page. So we get to know if there is any maintenance and also keep an eye on the roadmap. We get to know what's happening, what's coming. If any major release is coming, the team keeps everyone updated. The customer community support forum is quite responsive and very helpful, everyone helping each other. Different organizations put their challenges and some of their best practices out there so that other organizations with similar challenges can benefit. This a good aspect. I recommend to please be a part of the global community and we can help each other. On a scale of one to ten, I would give ManageEngine Desktop Central MSP the rating 8.5 to nine. The reason I'm not giving a 10 out of 10 is in terms of the pricing or the MSP customization and the RMM elements of it. If they had the pricing right for MSP, to make it monthly or very specific to the MSP market in Australia and new zone regions, then they would fulfill the whole cycle requirement.
I like this product, it's easy to manage, and it looks good. It also gives better values when it works with other management products, like the integrations control software, self-services, and so on. In my opinion, you need four to five people to manage the product. I would advise other users only to go with MSP if you are a service provider - other customers only need Desktop Central. I would rate this product as eight out of ten.
I haven't used this in a Linux environment so I cannot say how it compares with other Management Tools in that domain. But, assuming it's the same intuitive intelligence, this is a good product for MSPs. It easily integrates with other tools and we are currently seeing how it works on cloud environments Microsoft Azure and Amazon Web Services. This is a product I will easily recommend and it is our leading solution for reselling and for Managed Services.