We are using the solution's fault management feature. Ours is a very legacy environment. Whatever the product is designed for, it is meeting our needs. Integrating the solution with our IT workflow is very easy. Depending on your infrastructure, you can integrate the tool seamlessly. I tested the solution's AI module, which requires a more careful design. At this point, ManageEngine is taking baby steps with AI. Every organization may have its own set of SLAs and governing principles. There cannot be a single solution to address the need for monitoring and auto-correction of those events. The solution's AI features are not 100% accurate, but it works between 60% and 70% in those cases. There are areas where it can further improve. I would recommend the solution to other users. Overall, I rate the solution an eight out of ten.
Overall, I would rate the solution a seven out of ten because of the cost. It's been well-received by many engineers because you can manage more with less, reducing costs. The initial cost is high, but you'll see a reduction almost immediately. For repetitive tasks, the full AI Ops switch is excellent. It completely replaces a human in basic support roles. Their AI is brilliant. The workflow automation is good, not perfect, but it works well.
I rate the product an eight out of ten. The choice of equipment and scale depends on your specific needs. For small to medium-sized businesses (SMBs), basic sets of equipment may suffice.
I would suggest to go for it. Overall, I would rate the solution a ten out of ten. It is easy to use, user-friendly, covers all the technology, and has low-management time. We don't have to keep an eye on it; it has a good automation option, which keeps us informed. It gives very less false positives. Overall, a really great product.
Principal Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 20
2023-05-15T09:30:30Z
May 15, 2023
We are moving to a cloud solution. I prefer ManageEngine OpManager because of the ease of use and the requirements that are needed. I rate ManageEngine OpManager a ten out of ten.
I rate the solution a seven out of ten. The solution is good but can be improved by improving documentation about its processes. I recommend the solution to users considering implementing it.
I'm not sure which version of the solution I'm on. It is a good return on investment. It is a workload simplified. You can see everything on the screen. You get reports and secure your network, and also get notified if something is wrong or something might happen. I'd rate the solution nine out of ten.
I'm currently using ManageEngine OpManager. Within my organization, thirty people use ManageEngine OpManager daily. The solution is being supported 24 x 7. In terms of maintenance, a stable code is released every six months, so my team has to go back and plan it accordingly, which means keeping all the servers redundant. During the design process itself, the ManageEngine OpManager team did indicate that every quarter, certain packages would be released because the solution is dependent on Java and other frameworks, so it needs to be patched accordingly. Whenever a new patch is released, or there's a major code release at the design level, you need to keep servers more redundant, so you won't run into any issues, and this has helped my company reduce downtime. The monitoring has been always available and ManageEngine OpManager has never gone down. Only one staff is required for its maintenance. My advice to others looking into implementing the solution is that if you're a legacy customer and you have budget constraints, ManageEngine OpManager is the way to go because it's a very simple solution for deployment, monitoring, and device availability. Though other competitors have advanced features, if I'm not using those features, then it doesn't matter. I'll be better of with ManageEngine OpManager because it's simple to use. My rating for ManageEngine OpManager is eight out of ten. My company is a customer of ManageEngine OpManager, not a partner.
I would tell someone considering this solution that the ManageEngine support team is very available and helpful, there is plenty of documentation, and the price compared to other products is very affordable. I would rate this solution as a ten out of ten.
Technical Solution Specialist at a security firm with 51-200 employees
Real User
2021-12-13T13:29:00Z
Dec 13, 2021
I am a partner, cybersecurity partner, in Sri Lanka. I'd rate the solution at a six out of ten. Our issue is mainly with pricing. Technical support also should be improved. More than that, the product has to be feasible in order for me to take it to the customer. I have a couple of potential customers who are truly looking for a different product than this. It just isn't going to give them what they need. That said, I would recommend OpManager as there are other products I have seen that are not even up to the standard of OpManager.
Senior Information Technology Specialist at a philanthropy with 501-1,000 employees
Real User
2021-11-23T01:13:13Z
Nov 23, 2021
They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted. I'd give it a nine out of 10. I was really happy with it.
Security specialist at a computer software company with 1,001-5,000 employees
Real User
2020-08-02T08:16:45Z
Aug 2, 2020
In general, this product meets all our requirements, whatever our requirements are. I expect the product to perform as promised and use all the features that I need. It monitors the services, uptime, downtime, and that general requirement is met. I think I have no real implementation requirements. They are also constantly improving by resolving some bugs and they also add some additional features. For example, now if we want to monitor file integrity and IT management, we can do that. They also provide all services through the same console. If you want to, you can get other functionality through OpManager add-ons. If you want a service, you just buy the subscription and use the add-ons and monitor the multiple services in a single console. There is firewall monitoring, network monitoring, application monitoring, and network configuration is also provided. For some things, an additional license is required. If you had seen the previous versions, it is obvious that they have improved. So as of now, we do not need to ask for any requirements to be fulfilled. The IT person really only needs the alerts and designation as medium, critical, or high priority. This tool does that and it is a good monitoring solution. On a scale from one to ten where one is the worst and ten is the best, I would have to rate it a nine. They get a good rating because of the support and the features. Whatever they communicate, they provide.
Network Engineer at a tech services company with 51-200 employees
Real User
2020-07-29T07:45:00Z
Jul 29, 2020
It's a good solution. I wasn't part of the decision or part of the team at the time that they chose it but it definitely does what we need it for. It has more functionality than what we use it for, so I think it's overall a good solution. The only gripe I have is like everybody else, I would want it to be faster. That's the only issue I have. I would rate OpManager a nine out of ten.
We use the on-premises deployment model. In terms of advice I'd give to others, I'd say they have to create proper maps and ensure proper connectivity. They have to map the switch ports properly so that they will know exactly which port is down and which devices will be affected. They also have to evaluate the utilization and properly set the thresholds, otherwise, they will be getting a lot of notifications. I'd rate the solution seven out of ten.
IT Administrator at a retailer with 1,001-5,000 employees
Real User
2019-09-22T06:41:00Z
Sep 22, 2019
It's a very good tool and I would definitely recommend it to someone considering it. I would rate it an eight out of ten. Not a ten because there is room for improvement and because it needs storage.
We are using another product from the same vendor that's called Device Control. This product is for working on remote sites, and it is necessary because OpManager cannot fulfill our requirements. In Device Control you have the ability to troubleshoot, remote control, and you have inventory management. For anybody who is researching this type of solution, I would suggest doing a POC to see if this solution will satisfy your goals and requirements in your environment. This will help you with your selection. I would rate this solution an eight out of ten.
IT Support Manager at a financial services firm with 1,001-5,000 employees
Real User
2019-06-11T11:10:00Z
Jun 11, 2019
I would rate the product an eight out of ten. The reason for that is that it is an exceptional value for the money. It may not be the absolute best, but it is certainly better than most solutions and the price differential is significant. It is a good idea to get both the application monitoring package and the Ops Manager. They compliment each other, so I would suggest buying both. With regards to the implementation, I would suggest making use of an implementer even though it is an easy system to implement. An implementer will have the experience to do the implementation according to standards and proper architecture. This will save you from errors, speed the implementation, and keep you from wasting time doing things over again. We did the original implementation ourselves and then we had to re-build and do things all over again because we didn't have the knowledge of the package. It did work eventually, but it would have worked much more efficiently if done correctly the first time.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
Overall, I rate the solution an eight out of ten.
I rate the overall solution a seven out of ten.
We are using the solution's fault management feature. Ours is a very legacy environment. Whatever the product is designed for, it is meeting our needs. Integrating the solution with our IT workflow is very easy. Depending on your infrastructure, you can integrate the tool seamlessly. I tested the solution's AI module, which requires a more careful design. At this point, ManageEngine is taking baby steps with AI. Every organization may have its own set of SLAs and governing principles. There cannot be a single solution to address the need for monitoring and auto-correction of those events. The solution's AI features are not 100% accurate, but it works between 60% and 70% in those cases. There are areas where it can further improve. I would recommend the solution to other users. Overall, I rate the solution an eight out of ten.
I would rate the solution a nine out of ten. I would recommend it to other people.
Overall, I would rate the solution a seven out of ten because of the cost. It's been well-received by many engineers because you can manage more with less, reducing costs. The initial cost is high, but you'll see a reduction almost immediately. For repetitive tasks, the full AI Ops switch is excellent. It completely replaces a human in basic support roles. Their AI is brilliant. The workflow automation is good, not perfect, but it works well.
I rate the product an eight out of ten. The choice of equipment and scale depends on your specific needs. For small to medium-sized businesses (SMBs), basic sets of equipment may suffice.
I would recommend using the solution. I would rate the solution a nine out of ten.
I would suggest to go for it. Overall, I would rate the solution a ten out of ten. It is easy to use, user-friendly, covers all the technology, and has low-management time. We don't have to keep an eye on it; it has a good automation option, which keeps us informed. It gives very less false positives. Overall, a really great product.
I would rate the product a seven out of ten.
We are moving to a cloud solution. I prefer ManageEngine OpManager because of the ease of use and the requirements that are needed. I rate ManageEngine OpManager a ten out of ten.
I rate the solution as a nine.
I rate the solution a seven out of ten. The solution is good but can be improved by improving documentation about its processes. I recommend the solution to users considering implementing it.
I'm not sure which version of the solution I'm on. It is a good return on investment. It is a workload simplified. You can see everything on the screen. You get reports and secure your network, and also get notified if something is wrong or something might happen. I'd rate the solution nine out of ten.
I rate the solution a nine out of ten. The solution is good, but the dashboard could include more features.
On a scale from one to ten, I would rate ManageEngine OpManager a nine.
I'm currently using ManageEngine OpManager. Within my organization, thirty people use ManageEngine OpManager daily. The solution is being supported 24 x 7. In terms of maintenance, a stable code is released every six months, so my team has to go back and plan it accordingly, which means keeping all the servers redundant. During the design process itself, the ManageEngine OpManager team did indicate that every quarter, certain packages would be released because the solution is dependent on Java and other frameworks, so it needs to be patched accordingly. Whenever a new patch is released, or there's a major code release at the design level, you need to keep servers more redundant, so you won't run into any issues, and this has helped my company reduce downtime. The monitoring has been always available and ManageEngine OpManager has never gone down. Only one staff is required for its maintenance. My advice to others looking into implementing the solution is that if you're a legacy customer and you have budget constraints, ManageEngine OpManager is the way to go because it's a very simple solution for deployment, monitoring, and device availability. Though other competitors have advanced features, if I'm not using those features, then it doesn't matter. I'll be better of with ManageEngine OpManager because it's simple to use. My rating for ManageEngine OpManager is eight out of ten. My company is a customer of ManageEngine OpManager, not a partner.
I would recommend this solution for monitoring. I rate ManageEngine OpManager an eight out of ten.
I would tell someone considering this solution that the ManageEngine support team is very available and helpful, there is plenty of documentation, and the price compared to other products is very affordable. I would rate this solution as a ten out of ten.
I would rate ManageEngine OpManager a five out of ten.
This is a product that I can recommend to others. I would rate this solution a six out of ten.
I am a partner, cybersecurity partner, in Sri Lanka. I'd rate the solution at a six out of ten. Our issue is mainly with pricing. Technical support also should be improved. More than that, the product has to be feasible in order for me to take it to the customer. I have a couple of potential customers who are truly looking for a different product than this. It just isn't going to give them what they need. That said, I would recommend OpManager as there are other products I have seen that are not even up to the standard of OpManager.
They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted. I'd give it a nine out of 10. I was really happy with it.
I would recommend this solution. I feel comfortable working with it. I would rate ManageEngine OpManager a nine out of ten.
In general, this product meets all our requirements, whatever our requirements are. I expect the product to perform as promised and use all the features that I need. It monitors the services, uptime, downtime, and that general requirement is met. I think I have no real implementation requirements. They are also constantly improving by resolving some bugs and they also add some additional features. For example, now if we want to monitor file integrity and IT management, we can do that. They also provide all services through the same console. If you want to, you can get other functionality through OpManager add-ons. If you want a service, you just buy the subscription and use the add-ons and monitor the multiple services in a single console. There is firewall monitoring, network monitoring, application monitoring, and network configuration is also provided. For some things, an additional license is required. If you had seen the previous versions, it is obvious that they have improved. So as of now, we do not need to ask for any requirements to be fulfilled. The IT person really only needs the alerts and designation as medium, critical, or high priority. This tool does that and it is a good monitoring solution. On a scale from one to ten where one is the worst and ten is the best, I would have to rate it a nine. They get a good rating because of the support and the features. Whatever they communicate, they provide.
It's a good solution. I wasn't part of the decision or part of the team at the time that they chose it but it definitely does what we need it for. It has more functionality than what we use it for, so I think it's overall a good solution. The only gripe I have is like everybody else, I would want it to be faster. That's the only issue I have. I would rate OpManager a nine out of ten.
Choose the modules that you would need in your organization because they have other modules like Application Manager that we are not using currently.
We use the on-premises deployment model. We have about four people using the solution. I'd recommend the solution. I'd rate it nine out of ten.
We use the on-premises deployment model. I'd recommend the solution. I'd rate it eight out of ten.
We use the on-premises deployment model. In terms of advice I'd give to others, I'd say they have to create proper maps and ensure proper connectivity. They have to map the switch ports properly so that they will know exactly which port is down and which devices will be affected. They also have to evaluate the utilization and properly set the thresholds, otherwise, they will be getting a lot of notifications. I'd rate the solution seven out of ten.
I would rate this solution a nine out of ten.
It's a very good tool and I would definitely recommend it to someone considering it. I would rate it an eight out of ten. Not a ten because there is room for improvement and because it needs storage.
We are using another product from the same vendor that's called Device Control. This product is for working on remote sites, and it is necessary because OpManager cannot fulfill our requirements. In Device Control you have the ability to troubleshoot, remote control, and you have inventory management. For anybody who is researching this type of solution, I would suggest doing a POC to see if this solution will satisfy your goals and requirements in your environment. This will help you with your selection. I would rate this solution an eight out of ten.
We use the on-premises deployment model. I would recommend the solution. I'd rate it nine out of ten.
I would rate the product an eight out of ten. The reason for that is that it is an exceptional value for the money. It may not be the absolute best, but it is certainly better than most solutions and the price differential is significant. It is a good idea to get both the application monitoring package and the Ops Manager. They compliment each other, so I would suggest buying both. With regards to the implementation, I would suggest making use of an implementer even though it is an easy system to implement. An implementer will have the experience to do the implementation according to standards and proper architecture. This will save you from errors, speed the implementation, and keep you from wasting time doing things over again. We did the original implementation ourselves and then we had to re-build and do things all over again because we didn't have the knowledge of the package. It did work eventually, but it would have worked much more efficiently if done correctly the first time.