Owner | Director of Operations at Expert Technology Solutions
Real User
Top 10
2023-07-04T13:49:00Z
Jul 4, 2023
There are many things we don't really use in Vtiger, so I can't comment on them. There are one or two things in the backend where we have to log a ticket with Vtiger if we want them to fix something. It is difficult to say what we might like to be added to Vtiger because we're not using a lot of its standard features. They have a built-in sales and quoting process, but we're not using that. We have a different system for that. We also have a lot of stuff we've added ourselves, such as the maintenance, ticketing, and configuration modules. We've built those ourselves. It's difficult to say what is in the off-the-shelf system that I would go and change because there's a lot of stuff I've not worked with. We have been adding modules to the solution for a year since we captured all our records from paper. There wasn't an import or an export from some other system. We had to find the box containing the files, open it, and start going through the pages. It took a very long time because we manually captured all the data. Vtiger CRM is a stable product. It does need some customizing, even though there are many out-of-the-box features you can use for general stuff. There's a sales process with quotes and things like that. But for something like a configuration manager that keeps track of all your passwords and stuff, we have to do that ourselves. You could use the solution if you have the inclination to develop your own little modules. If you don't need to do that, it's best to buy something already made. I rate the product a seven out of ten.
There are many things we don't really use in Vtiger, so I can't comment on them. There are one or two things in the backend where we have to log a ticket with Vtiger if we want them to fix something. It is difficult to say what we might like to be added to Vtiger because we're not using a lot of its standard features. They have a built-in sales and quoting process, but we're not using that. We have a different system for that. We also have a lot of stuff we've added ourselves, such as the maintenance, ticketing, and configuration modules. We've built those ourselves. It's difficult to say what is in the off-the-shelf system that I would go and change because there's a lot of stuff I've not worked with. We have been adding modules to the solution for a year since we captured all our records from paper. There wasn't an import or an export from some other system. We had to find the box containing the files, open it, and start going through the pages. It took a very long time because we manually captured all the data. Vtiger CRM is a stable product. It does need some customizing, even though there are many out-of-the-box features you can use for general stuff. There's a sales process with quotes and things like that. But for something like a configuration manager that keeps track of all your passwords and stuff, we have to do that ourselves. You could use the solution if you have the inclination to develop your own little modules. If you don't need to do that, it's best to buy something already made. I rate the product a seven out of ten.
I rate Vtiger CRM an eight out of ten.