Senior Software Developer at Nurture Spark Digital
Real User
Top 10
2024-03-22T15:51:50Z
Mar 22, 2024
When I was employed at a previous company, I encountered a high volume of customer emails, receiving approximately ten emails every hour. It led to overlooking certain emails while focusing on others. Zoho Desk significantly improved my response time in such scenarios by providing timely reminders for each email received. These reminders were integrated with our internal messaging system. I used to receive notifications for the same without a need to visit the emails constantly. I was also able to change the ticket status. It has indeed increased our team's productivity. We've established an email address, where customers can send their inquiries. Whenever an email is received in this group email, all team members are promptly notified. Even when team members are on leave, they still receive notifications, enabling them to stay connected and informed about ongoing support issues. It is easy to integrate the platform with existing CRM. Even a person who doesn’t have coding knowledge can integrate it well. If you need ticket management software that operates in the cloud, I highly recommend considering Zoho Desk. Not only is it cost-effective regarding user licenses, but it also offers a comprehensive range of features. It has a good support service as well. The deployment process is swift, typically taking just one day, and includes customization and automation setup. I rate it an eight out of ten.
Project Manager at a tech services company with 1-10 employees
Real User
Top 5
2023-08-04T18:08:59Z
Aug 4, 2023
I am using the latest version of Zoho Desk. Zoho Desk is deployed on-cloud in our organization. Zoho Desk is the best software for setting up ticket management or customer support management. Overall, I rate Zoho Desk a nine out of ten.
I will definitely recommend the product to others. Zoho products are very useful and straightforward. Overall, I rate the solution an eight out of ten.
I would definitely recommend the solution to those planning to use it since it is a good product. We purchase Jira or ServiceNow for ticketing. We purchased WordPress because there's the whole site. At times, people purchase a developer that cannot perform. They can do the development software part in just the days. When you do it in Java, you can have a team for two weeks to print for a small project. In Zoho One, I can do it alone. To make a web application, I had a team. Now, I do it alone. I rate the overall solution a nine out of ten.
When implementing, it's important to think about how it will work with CRM because CRM systems typically have a light version of help desk functionality built into them, and the Zoho desk is a little bit more powerful. It requires some thought in terms of integration if you're implementing it with another application; the data you want to capture, and how much information you want to see within your CRM. I rate this solution nine out of 10.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
The solution has good reporting and analytics tools. Overall, I rate the solution an eight out of ten.
When I was employed at a previous company, I encountered a high volume of customer emails, receiving approximately ten emails every hour. It led to overlooking certain emails while focusing on others. Zoho Desk significantly improved my response time in such scenarios by providing timely reminders for each email received. These reminders were integrated with our internal messaging system. I used to receive notifications for the same without a need to visit the emails constantly. I was also able to change the ticket status. It has indeed increased our team's productivity. We've established an email address, where customers can send their inquiries. Whenever an email is received in this group email, all team members are promptly notified. Even when team members are on leave, they still receive notifications, enabling them to stay connected and informed about ongoing support issues. It is easy to integrate the platform with existing CRM. Even a person who doesn’t have coding knowledge can integrate it well. If you need ticket management software that operates in the cloud, I highly recommend considering Zoho Desk. Not only is it cost-effective regarding user licenses, but it also offers a comprehensive range of features. It has a good support service as well. The deployment process is swift, typically taking just one day, and includes customization and automation setup. I rate it an eight out of ten.
Overall, I rate the solution a 9 out of 10.
Overall, I would rate the solution a nine out of ten. I would recommend using the solution.
It is a good tool. I rate it a nine out of ten.
I am using the latest version of Zoho Desk. Zoho Desk is deployed on-cloud in our organization. Zoho Desk is the best software for setting up ticket management or customer support management. Overall, I rate Zoho Desk a nine out of ten.
I would rate the solution an eight out of ten.
I would rate the Zoho Desk an eight out of ten.
I will definitely recommend the product to others. Zoho products are very useful and straightforward. Overall, I rate the solution an eight out of ten.
I will recommend the tool to others. Overall, I rate the product an eight out of ten.
I would definitely recommend the solution to those planning to use it since it is a good product. We purchase Jira or ServiceNow for ticketing. We purchased WordPress because there's the whole site. At times, people purchase a developer that cannot perform. They can do the development software part in just the days. When you do it in Java, you can have a team for two weeks to print for a small project. In Zoho One, I can do it alone. To make a web application, I had a team. Now, I do it alone. I rate the overall solution a nine out of ten.
I would rate the product an eight out of ten. It is very easy to use the tool.
When implementing, it's important to think about how it will work with CRM because CRM systems typically have a light version of help desk functionality built into them, and the Zoho desk is a little bit more powerful. It requires some thought in terms of integration if you're implementing it with another application; the data you want to capture, and how much information you want to see within your CRM. I rate this solution nine out of 10.
I'd rate the solution six out of ten.
We have no servers, everything is in the cloud, except for your laptops and preferred devices. I would rate Zoho Desk a nine out of ten.
I would recommend Zoho. I would rate it an eight out of ten. In the next release, I would like to see more automation features.