BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.Built with speed and flexibility in mind
Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter...
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BMC Remedyforce is a good tracking service in general.
The solution is very flexible.
The reporting is very good and you can do incident matching.
The feature that we like best is the stability of the product.
The solution is very good at integrating systems.
If a company needs to expand the solution, they are able to do so. It is quite scalable.
The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips.
The interface and customization are the solution's most valuable features.
It's a stable solution.
An inexpensive solution that is easy to set up and use without much support.
ITIL best practices and smart practices are efficient in calculating the performance of services provided.