In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that they are very competitive, and there is also the advantage of being able to purchase perpetual licenses - i.e., that you don't necessarily have to pay for the renewal every year. You only pay only when you want to update the version. If your application does not change, it is not necessary to update.
Group RPA & AI Platform Manager at Thomas Cook
Real User
2019-09-19T08:40:00Z
Sep 19, 2019
We just moved to an enterprise license agreement. It's an all-you-can-eat license, so we don't have to count the licenses anymore. We have perpetual licenses with NICE and we pay an annual maintenance fee on them. We've made a significant financial commitment to NICE. It shows that we are fully committed to NICE and to continuing the growth of automation within the group.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need...
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that they are very competitive, and there is also the advantage of being able to purchase perpetual licenses - i.e., that you don't necessarily have to pay for the renewal every year. You only pay only when you want to update the version. If your application does not change, it is not necessary to update.
I don't remember the figures but I know the licensing costs are similar to other solutions on the market.
As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure.
We just moved to an enterprise license agreement. It's an all-you-can-eat license, so we don't have to count the licenses anymore. We have perpetual licenses with NICE and we pay an annual maintenance fee on them. We've made a significant financial commitment to NICE. It shows that we are fully committed to NICE and to continuing the growth of automation within the group.