Pega Customer Service uses a customized, subscription-based pricing model, which varies based on: Number of users (agents, supervisors, admins) Deployment model (cloud vs. on-premises) Feature set (e.g., AI, chatbots, co-browsing, CTI integration) Industry-specific configurations (e.g., healthcare, insurance, telecom)
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of users or the number of cases that an end user creates. Though the pricing and license in models of the solution are kept simple, the price of the world solution is high. Even if you go ahead and purchase Pega Customer Service, you need to purchase Pega's base product, the cost of which is high.
CRM solutions are designed to manage and analyze customer interactions and data throughout the customer lifecycle, aiming to improve business relationships and retention.CRM systems provide businesses with a consolidated view of customer data, enabling informed decision-making and personalized customer experiences. A robust CRM solution can streamline communication, automate workflows, and increase productivity. By integrating sales, service, and marketing, businesses can significantly...
Pega Customer Service uses a customized, subscription-based pricing model, which varies based on: Number of users (agents, supervisors, admins) Deployment model (cloud vs. on-premises) Feature set (e.g., AI, chatbots, co-browsing, CTI integration) Industry-specific configurations (e.g., healthcare, insurance, telecom)
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of users or the number of cases that an end user creates. Though the pricing and license in models of the solution are kept simple, the price of the world solution is high. Even if you go ahead and purchase Pega Customer Service, you need to purchase Pega's base product, the cost of which is high.