The pricing of ServiceNow products is suitable for large companies. It is a bit expensive for medium ones, but for a large company, we can say that it is correct and adjustable. Regarding the capability of ServiceNow and the features, I think the price seems to be correct. ServiceNow CMDB is better for larger companies. They may also have a ServiceNow team, but they have to try to open their software to also fit with medium companies because they may need to start with this, but the price is too high for them.
I rate ServiceNow CMDB two out of 10 for affordability. The licensing model is complex. Due to contract restrictions, I'm unable to see how much we pay, but it's calculated based on the number of users, modules, and license types.
The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high. If a customer is considering an alternative platform due to pricing, so I looked at Jira. It's clear that ServiceNow provides much more, but sometimes, you need a trade-off between customer requirements and what's on the platform. If customers were to switch from ServiceNow to Jira, it would be because of pricing. Feature-wise, the two are almost equivalent. Everything you find in Jira, you can find in ServiceNow, but not everything you find in ServiceNow is in Jira, especially in terms of flexibility. One of the key points of ServiceNow is that when you want to downscale and you belong in a smaller organization, it becomes too costly. Pricing may change more in ServiceNow and ManageEngine, for example, but not that much in Jira. Downscaling in ServiceNow for a smaller organization is too costly, so they need to create a shrink-wrapped package specifically for smaller organizations, rather than delivering too much and costing too much. On a scale of one to five, with one being the worst pricing, and five being competitively priced, in particular, not cheap, but competitively priced, I'm scoring ServiceNow a two because it's very expensive in the marketplace. If they can make some changes to their pricing packages, it would be much better.
I have no idea about the pricing of the solution. Two or three years ago, they changed the model. Now you can access ServiceNow CMDB with a nominal license. Before we can gave all users an IQ profile to access the CMDB core. I think they have changed it a few times since.
It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company.
Principal Service Managment Consultant at a tech services company with 10,001+ employees
Real User
Apr 26, 2021
It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it.
Solution Sales Consultant at a consultancy with 201-500 employees
Consultant
Apr 15, 2021
I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across.
ServiceNow is expensive but you get what you pay for. Any organisation 5000 x seats and above will get pay-back from utilising the ServiceNow OOB functionality with best practise ITIL processes. The biggest challenge and cost is the integration of scanning tools with ServiceNow
ServiceNow Configuration Management Database (CMDB) is an intuitive cloud-based solution that gives users the ability to keep track of their information technology infrastructure.
ServiceNow CMDB gives users the ability to diagnose and manage any issue that might appear in their systems. Users have at their disposal a suite of capabilities that allow them to handle any number of tasks.
Benefits of ServiceNow Configuration Management Database
Some of the benefits of using ServiceNow...
The pricing of ServiceNow products is suitable for large companies. It is a bit expensive for medium ones, but for a large company, we can say that it is correct and adjustable. Regarding the capability of ServiceNow and the features, I think the price seems to be correct. ServiceNow CMDB is better for larger companies. They may also have a ServiceNow team, but they have to try to open their software to also fit with medium companies because they may need to start with this, but the price is too high for them.
The product price falls on the higher side of the spectrum.
I rate ServiceNow CMDB two out of 10 for affordability. The licensing model is complex. Due to contract restrictions, I'm unable to see how much we pay, but it's calculated based on the number of users, modules, and license types.
I rate ServiceNow eight out of 10 for affordability. The pricing is optimal.
In comparison to the cost of other solutions, you get value for your money with ServiceNow CMDB. It could definitely be cheaper though.
You pay for the service and whatever extra features you want. If you want minimal service and don't want the extra features, you don't pay for them.
The market sees ServiceNow as the Ferrari in terms of pricing. It's at the very top, and its cost is very, very high. If a customer is considering an alternative platform due to pricing, so I looked at Jira. It's clear that ServiceNow provides much more, but sometimes, you need a trade-off between customer requirements and what's on the platform. If customers were to switch from ServiceNow to Jira, it would be because of pricing. Feature-wise, the two are almost equivalent. Everything you find in Jira, you can find in ServiceNow, but not everything you find in ServiceNow is in Jira, especially in terms of flexibility. One of the key points of ServiceNow is that when you want to downscale and you belong in a smaller organization, it becomes too costly. Pricing may change more in ServiceNow and ManageEngine, for example, but not that much in Jira. Downscaling in ServiceNow for a smaller organization is too costly, so they need to create a shrink-wrapped package specifically for smaller organizations, rather than delivering too much and costing too much. On a scale of one to five, with one being the worst pricing, and five being competitively priced, in particular, not cheap, but competitively priced, I'm scoring ServiceNow a two because it's very expensive in the marketplace. If they can make some changes to their pricing packages, it would be much better.
We pay for licensing on a yearly basis. We find the pricing to be reasonable. If you need certain customizations, you may need to pay extra for that.
I have no idea about the pricing of the solution. Two or three years ago, they changed the model. Now you can access ServiceNow CMDB with a nominal license. Before we can gave all users an IQ profile to access the CMDB core. I think they have changed it a few times since.
It is really expensive. I don't know actually how much it costs, but in 2016, when a client decided to move from an old solution to ServiceNow and had to choose a supplier for ServiceNow, I had heard that it could cost $10 per hour, which is really expensive. I am not aware of any additional fees to the standard licensing fees. There is no standard ServiceNow solution. When a company wants to acquire ServiceNow, they already know which module they will choose. In a basic package, you would have Service Catalog, Incident Management, and Change Management. These modules are usually required in an IT company.
It is always fluctuating. It seems to change every six months. Every time they come out with a new iteration, it changes. It is pretty complicated, and they should improve it.
I really do not know much about the pricing and licensing package. I'm not on top of that. It's no a part of the solution I directly deal with.
I would like it to be cheaper. If you've got a large environment, it can get quite expensive quite quickly. You still get a return on investment, but everybody has a tight budget. In terms of licensing, everything is pretty much known upfront. Being SaaS-based, there are no real additional gotchas that we came across.
ServiceNow is expensive but you get what you pay for. Any organisation 5000 x seats and above will get pay-back from utilising the ServiceNow OOB functionality with best practise ITIL processes. The biggest challenge and cost is the integration of scanning tools with ServiceNow