IT Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 10
2024-10-23T09:45:00Z
Oct 23, 2024
I would rate the pricing, setup cost, and licensing around a seven on a scale of one to ten. The pricing model could be more flexible to accommodate startup companies with lower budgets.
Cloud Disaster Recovery Manager at a consumer goods company with 10,001+ employees
Real User
2024-08-15T17:01:00Z
Aug 15, 2024
Compared to other options like SRM, Zerto is a more expensive solution, making it primarily suitable for larger organizations. Smaller and medium-sized businesses might find Zerto's cost expensive. While Azure Site Recovery is free for users of Azure cloud services, Zerto offers a broader range of features.
IT Manager at a engineering company with 10,001+ employees
Real User
Top 20
2024-05-07T09:39:00Z
May 7, 2024
While Zerto excels in disaster recovery, its backup capabilities fall short. To ensure proper data protection, we require a separate backup solution alongside Zerto for disaster recovery therefore the price for Zerto is high.
Senior Data Center Engineer at a manufacturing company with 1-10 employees
Real User
Top 20
2024-03-08T17:51:00Z
Mar 8, 2024
The pricing is based on virtual machines. They need to do better in regards to their tiering pricing rather than one price per VM. A lot of times we have VMs that are lower tier, such as Tier 2 or Tier 3, but we pay the same price as for Tier 1. I know they are developing this out, but it would be nice if they could provide a little better pricing in regards to their tiering protection.
Zerto's pricing doesn't depend on the number of virtual applications. Even if we have a server with 200 terabytes of data, we'll only pay for protecting that single server, not for the total size of the replicated data. This simplifies our cost structure. The licensing cost is fair.
It was a little higher. We were in a corporate agreement, and we had a software package that included RP for VM. It is easy to compare pricing when you are already in a corporate agreement. Zerto lost on the pricing scorecard.
The product is cost-competitive and less than other options. I do not have too much data on the exact costs, however. However, we are definitely saving costs when we compare Zerto to VMware.
Infrastructure Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 20
2023-08-29T12:54:00Z
Aug 29, 2023
Zerto's pricing is pretty competitive. They recently went through a licensing change where you have to buy an enterprise license as an organization. We weren't happy with that just because it forced us to pay for extra features we don't use. We would prefer if we could still have that standard license.
Server Administrator at a construction company with 1,001-5,000 employees
Real User
Top 10
2023-06-27T19:29:00Z
Jun 27, 2023
The pricing is straightforward. We are on an enterprise licensing model, and it is based on a per-VM basis. We have the option to purchase them in blocks. This approach is quite cost-effective as we do not replicate our development and testing environments. We only replicate the production environment. Therefore, we are not paying for the entire setup, but only for what we are actually replicating.
Senior Analyst, IS Infrastructure at a energy/utilities company with 1,001-5,000 employees
Real User
Top 10
2023-06-26T16:34:00Z
Jun 26, 2023
Pricing is one area where there could be some improvement. We would like to see a consumption model that would charge in a DR scenario, where you're failing over and consuming those resources, instead of a per-protected-node model. Or it could be a model based on the amount of storage space you're protecting. Others in our organization have raised the issue of how it's licensed, where you need one for every VM you're protecting.
We do renewals and haven't added any additional licensing yet. When we purchased Zerto, we felt it was worth the cost as it would protect us from any potential problems and give us peace of mind knowing that any critical items could be recovered quickly.
IT Analyst at a wholesaler/distributor with 5,001-10,000 employees
Real User
Top 20
2023-03-07T03:20:00Z
Mar 7, 2023
It's expensive, for sure, but for us, it comes down to the fact that we do not replicate our entire environment using Zerto. We replicate the mission-critical servers and services, so the yearly cost of Zerto is heavily outweighed by the potential cost of an outage. It's expensive but worth it.
Deputy Head of IT Infrastructure at a financial services firm with 5,001-10,000 employees
Real User
Top 20
2023-03-02T22:33:00Z
Mar 2, 2023
Zerto is a premium disaster recovery solution. It is not the cheapest option on the market, but it offers a number of features that make it a good value for businesses that need a comprehensive disaster recovery plan.
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 10
2023-03-02T21:44:00Z
Mar 2, 2023
The pricing seems reasonable. It's still within what we consider to be value-add. Currently, we're running 50 licenses. We're probably going to downsize because there have been organizational changes in our environment and we don't protect as many VMs as we used to.
Sr Storage Adminstrator at a manufacturing company with 10,001+ employees
Real User
Top 20
2023-02-10T16:07:00Z
Feb 10, 2023
As far as I know, the pricing is around $1,000 per VM, but Zerto is changing the pricing model to more of an enterprise-class license. I don't know if there are any additional costs or fees.
The cost is one of the only drawbacks of Zerto because it's very high, and the overall impact of the solution on our organization is relatively low. This is why we are trying to figure out if another product could fulfill the same role for cheaper.
Obviously, it would be nice to have it for free. Nevertheless, a lot of effort has gone into making it a top-notch product. An excellent product with expert support is never going to be cheap. I think it's fairly priced for what it does and the benefit it brings to our business. I've gone from a standard license to an enterprise license with an increasing number of VMs. Enterprise covers on-prem and the cloud, whereas the standard license is strictly on-premise. I'm not an expert on Zerto's licensing, but I know that I've increased my VMs and the range of destinations as part of an upgrade.
Lead Infrastructure Team at a government with 10,001+ employees
Real User
2022-09-01T16:51:54Z
Sep 1, 2022
Zerto is pretty reasonable. I haven't checked to see how much Rubrik is going to quote us for their solution. At least for us, the price doesn't play a big factor in the decision-making because it is a pretty small deployment for our use case.
It is very expensive. It is overpriced. No doubt. What held us up for many years from committing to buying it was always the cost. That's also why we only have 10 licenses.
The licensing model is good. The price is a little bit expensive, but for what customers get on it, it tends to pay for itself. However, if more and more companies start to improve, then Zerto may need to look at their pricing and make it a little better.
In a world where others are catching up, e.g., VMware High Availability, there needs to be a less expensive option as well. When a customer has approximately 100 VMs, if you multiply by 40, we aren't charging a very high margin on it at all since the license is so expensive. We feel their pain. That is the most expensive part of it. The storage, CPU, and RAM are a lot less. It is the licensing that is really expensive. Whereas, with an option like VMware High Availability, it is a couple dollars per month. That is our spend that we are charged by VMware, then our margin is higher on those VMs. Giving us some ability to have higher margins, as an MSP, would be a good thing.
There may be less expensive solutions on the market but with Zerto, you get what you pay for. A lot of people don't like to think about the price until it's already happened and then the price is too high because they would be losing either way. It's better to think about it and pay for it upfront than pay for it after the problem.
Lead Network Security Engineer at a energy/utilities company
Real User
2022-08-31T16:58:00Z
Aug 31, 2022
We paid a big investment upfront with renewal fees each year. This is another reason why it's easier for us to keep this product as well as have another solution, because we've already paid the money upfront.
Sr Infrastructure Engineer at Katten Muchin Rosenman LLP
Real User
2022-08-31T16:56:00Z
Aug 31, 2022
The pricing for this solution could be cheaper. They have two licensing tiers. When we purchased it, they didn't have a license for the cloud model. Certain things that I used to get with the basic licensing are no longer available. They are only available in the Cloud. Overall, the licensing model could be simplified.
I've been told that when they originally got the quote, it was a little bit of a sticker shock. However, now that we've actually been using it for six months, I've been told that the investment was well worth it.
Sr Manager IT Infrastructure at a transportation company with 10,001+ employees
Real User
2022-08-31T02:28:00Z
Aug 31, 2022
They could iron out the licensing aspect of it, so we might be a bit quicker when implementing and starting to use it. At the same time, our sales rep and all the supporting team members from HPE and Zerto were great and very flexible. It is hard to be critical of that.
Lead Site Reliability Engineer at a insurance company with 1,001-5,000 employees
Real User
2022-08-30T16:19:00Z
Aug 30, 2022
Don't buy Zerto expecting to save money and get 100% performance. That is not how it works. That is not what you are buying. You are buying a solution that you have to invest in. Don't invest in buying the license, but none of the technology to support it. Ask the hard questions and expect answers that aren't, "Yeah, it will do that. No questions asked."
IT Specialist at a government with 10,001+ employees
Real User
2022-08-30T16:17:00Z
Aug 30, 2022
I don't want to create upward pressure on their pricing plan, but the pricing is good. It's affordable. The amount we had to set aside for our existing backup solution, compared to Zerto, was astronomical. The way Zerto works, it is so easy to scale up and out. It's not going to end up creating undue pushback as far as the cost goes.
We were pretty happy with the pricing. When we switched to Zerto, we were a little on the small side of things. Zerto was looking at more of a larger-environment customer base. We're in at the bottom tier of supported servers, but they gave us a very good price. It was really a no-brainer for us to be able to have such a good product for our size environment. They came down and met us in the middle and gave us an enterprise-quality product for our mid- to small-size business needs.
Sr Systems Engineer at a insurance company with 1,001-5,000 employees
Real User
Top 20
2022-07-11T00:44:00Z
Jul 11, 2022
We bought it through a reseller. We are very fortunate because our budget is pretty big, and I am not making that up. Staffing may be a little thin at times, but as far as budgeting what we buy, the price for this solution has not been so outrageous that we don't buy it. I think there is a support cost.
Systems Engineer at a insurance company with 51-200 employees
Real User
2022-06-29T19:53:00Z
Jun 29, 2022
I think everything can be cheaper. Pricing limited our ability to use Zerto as much as we'd like, but that's not why we haven't adopted it as our primary backup solution.
Disaster Recovery Manager at a financial services firm with 10,001+ employees
Real User
2022-06-27T01:34:00Z
Jun 27, 2022
Its price is reasonable. I have not worked with other tools, but as compared to its competitors such as VMware, its price is lower. So, in my opinion, its price is good.
I wouldn't say I like the licensing pricing structure. Every year, it increases exponentially, which bothers me a little. It's worth it in terms of the value, but I worry the price will increase even more often after the Zerto merger. I still think it's worth it and that the solution is cheaper than the others.
Senior Director of IT Security & Infrastructure at a logistics company with 501-1,000 employees
Real User
2022-06-02T22:57:00Z
Jun 2, 2022
In general, it's pretty fair because it is software. In our case, we built our own colo. So, the cost of the colo was very expensive, and that's where a lot of the equipment is. The same thing is there if we were going to spin up in the cloud, but as a solution, in general, it's pretty fair for what you get out of it and how it works. It's not cheap, but at the same time, you get what you pay for, and it's definitely worth the cost. You just have to understand that the cost of the software alone is not the total cost of the project of doing ransomware protection or disaster recovery. It's a piece of the pie, not the entire pie.
Windows Administrator 3 at a insurance company with 11-50 employees
Real User
2022-02-15T22:10:02Z
Feb 15, 2022
Zerto is fairly expensive. We are on a perpetual three-year subscription, but for my less than 300 VMs that we needed this functionality for, it is worth it. I'm not aware of any additional costs beyond the standard fees for this product.
Because I'm a support engineer, I don't really work directly on the commercial side of things. Whenever I need to request a license for Zerto, someone on our dedicated licensing support team takes care of it. So I don't know if that process is easy or not. Zerto works very well as a backup and recovery solution, with frequent recovery points. It's very good. But it's too pricey for us to use it as a backup solution for all of our clients. Not every customer needs recovery points every five seconds.
The only negative part that I have seen so far has been the cost. It is kind of pricey, but you get what you pay for. Zerto is a lot faster than other solutions and you get enhanced performance.
Senior Systems Administrator at a comms service provider with 51-200 employees
Real User
2021-10-20T20:04:00Z
Oct 20, 2021
Everyone knows Zerto is a little on the expensive side, but what else is there on the market that does the same thing? It is more expensive per client, for what it does, compared to a backup product like Veeam.
Network Engineer at Eastern Industrial Supplies, Inc.
Real User
2021-10-18T20:21:00Z
Oct 18, 2021
Licensing Zerto was very simple. They had a product that fit our size and scale. It made it really easy to choose. As far as pricing goes again, we're a $150 million dollar company, meaning we're not a huge company but we're not a small one either. Zerto had the right pricing model that fit our budget, and they delivered on it.
Cloud Hosting Operations Manager at a energy/utilities company with 10,001+ employees
Real User
2021-10-14T01:04:00Z
Oct 14, 2021
Pricing is fair. I don't see a big issue with the pricing for what we are trying to do. The things that we're replicating, if it were to go down it pays for it in itself there.
Manager System Administrators at a financial services firm with 51-200 employees
Real User
2021-10-13T13:39:00Z
Oct 13, 2021
It was a little bit expensive. It took a long time for us to get DR for our workstations. It's one thing when you have 15 servers, but when we needed to bring on almost another 200 users, and each was the same price as the servers, it was too expensive. But Zerto worked with us and gave us a solution that was pretty decent in terms of price. For my company, it was a good solution. We bought those initial 200 licenses and we pay for maintenance every year, but it's stable. We don't have any issues. We get support, we can upgrade to a new version when we want, and they will support the changes on the ESX host.
Vice President of Information Technology at a financial services firm with 51-200 employees
Real User
2021-08-26T09:19:00Z
Aug 26, 2021
Its licensing is yearly. You can do multi-year contracts, which is what we did. You pay per VM, and you replicate a license per VM. So, we bought about 20 licenses. We paid somewhere between $5,000 and $10,000. There is an initial upfront cost. Basically, you buy the license, and then you have a maintenance cost on top of that. So, the upfront cost is somewhere between $5,000 to $10,000. The maintenance is $5,000 to $10,000 over a three-year period.
Network Administrator at a financial services firm with 51-200 employees
Real User
2021-08-24T19:36:00Z
Aug 24, 2021
As a small company, we own the smallest license that Zerto offers, which is 15 VMs. I've not had to contact them or my reseller about purchasing additional licenses or to find out how much they cost.
Senior Systems Engineer at a manufacturing company with 1,001-5,000 employees
Real User
2021-08-23T18:52:00Z
Aug 23, 2021
We pay monthly for the CPU, memory, disk space, the Zerto replication, and then there's a Microsoft charge as well on top of that for the operating system. We pay month to month and we go year to year. There are additional VM resource costs. My advice would be to think about the large VMs that you're backing up. Think about the wasted disk space and wasted resources on your production environment, and if you replicate that to a hot or warm site, you have to pay for those resources. The Zerto price is what it is, so you need to work with the business and ensure your Tier 1 or most critical VMs are what you're backing up or want to back up, not just everything. Then scale that to something manageable for replication and find out if you can have minimum resources while replicating and then scale up in a true DR scenario and only pay for the resources as you need them.
Senior Systems Engineer at a non-tech company with 1,001-5,000 employees
Real User
2021-08-10T03:12:00Z
Aug 10, 2021
Even though we are on-prem, the licensing model was changed to more of a cloud licensing model. We pay for blocks of protected machines. You need to buy a block for use and pay for maintenance annually based on the block size that you have. When they changed their licensing model, pricing might have gotten a little more expensive for some use cases, but it has been pretty straightforward.
Enterprise Infrastructure Architect at a financial services firm with 201-500 employees
Real User
2021-08-02T15:51:00Z
Aug 2, 2021
It initially seemed a little pricey, but in the big picture, you're paying for peace of mind. It could always be cheaper and more competitive, which would make it an easier choice for people, but I can see both ways. They can say this cost is for the value they are providing. If anything happens, they can recover your data very quickly. You won't be losing it, so there is a win. It is a win-win.
Senior Manager, Technical Services at a logistics company with 5,001-10,000 employees
Real User
2021-07-29T15:57:00Z
Jul 29, 2021
I do not like the current pricing model because the product has been divided into different components and they are charging for them individually. I understand why they did it, but don't like the model. Our situation is somewhat peculiar because when we bought into it, we owned everything. Later on down the road, they split the licensing model, so you had to pay extra for the LTR and extra for the multi-site replication. However, since we were using LTR prior to that license model change, they have allowed us to retain the LTR functionality at our existing licensing level, but not have the multi-site replication.
They have an enterprise-type of licensing scenario, which we didn't qualify for because we don't have enough. Ours is pretty straightforward. It is site-based, but the payment concepts are based on the number of servers. In our case, we have a quantity of 15. When we bought it, there was an initial purchase amount plus maintenance. When it came up for renewal, we did three more years, and it was under $10,000 for my 15 servers. It's very reasonably priced. It's a little more than $3,000 annually. That works out to about $20 per server per month.
Senior System Administrator at a financial services firm with 501-1,000 employees
Real User
2021-07-27T23:30:00Z
Jul 27, 2021
We pay for 150 VMs per year. It is not cheap. Having backup and DR is somewhat moderately important to us. The problem with us, and a lot of companies, is the issue with on-prem Zerto. It utilizes whatever you have for a SAN. Or, if you are like us, we have a vSAN and that storage is not cheap. So, it is cheaper to have a self-contained backup system that is on its own storage rather than utilizing your data center storage, like your vSAN. While it is somewhat important to have both backup and DR, it is not incredibly important to have both. I know Zero is trying to heavily dip their toes in the water of backup and recovery. Once you see what Zerto can do, I don't think anyone will not take Zerto because they don't necessarily specialize in backup and recovery 100 percent. They do replication so well.
If you are an IT person and you think that DR is too expensive then the cloud option from Zerto is good because anyone can afford to use it, as far as getting one or two of their criticals protected. The real value of the product is that if you didn't have any DR strategy, because you thought you couldn't afford it, you can at least have some form of DR, including your most critical apps up and running to support the business. A lot of IT people roll the dice and they take chances that that day will never come. This way, they can save money. My advice is to look at the competition out there, such as VMware Site Recovery, and like anything else, try to leverage the best price you can. There are no costs in addition to the standard licensing fees for the product itself. However, for the environment that it resides in, there certainly are. With Azure, for example, there are several additional costs including connectivity, storage, and the VPN. These ancillary costs are not trivial and you definitely have to spend some time understanding what they are and try to control them.
It's reasonably affordable. Obviously, cheaper would always be better, however, it's not out of the expected range. We are just paying by VM. It's my understanding there are no extra fees.
Manager of Information Services at a energy/utilities company with 51-200 employees
Real User
2021-07-26T20:08:00Z
Jul 26, 2021
Price-wise, it's right in line with what we would figure. For what you get for it, it's really a good value, and we've never had any problem renewing it or anything like that. License-wise, we budgeted $1,000 per VM. The minimum spend on it, in the beginning, can sometimes be a little bit of a headache for people, and they might have to budget creatively to get there, but once you're there, the renewals are worth it. Licensing requires purchasing packages that consist of several licenses, and they cannot be purchased one at a time. We paid for an hour of training that we took but otherwise, there have been no costs in addition to the standard licensing fees.
Principle Systems Engineer at a government with 10,001+ employees
Real User
2021-05-03T19:29:00Z
May 3, 2021
Price-wise, Zerto is fairly reasonable and I can't complain about it when we compare it against Oracle and SAP licensing. We have not tried using any features that are outside of the standard licensing fees.
Solutions Manager at a tech consulting company with 51-200 employees
Real User
2021-05-01T00:44:00Z
May 1, 2021
The main challenge that I face with this solution is the price. All of my customers are happy with how this product works and they like it, but unfortunately, in the market that I represent, Zerto is expensive when compared with the competition. Another issue is that Zerto has expectations with respect to the minimum number of devices that they are protecting at a given price range. I understand that this is an enterprise product, but unfortunately, price-wise, it is really tough when it comes to the TCO for the customers in the one or two countries that I represent. Apart from that, everyone understands the value, but at the end of the day it comes down to the price being slightly higher. Pricing is something that I have discussed with the regional head of sales in this area. I have explained that you can't have a price of 25 million per year in this region, and in turn, have requested a lower price with different models for corporations. Unfortunately, I have not received a positive response so far.
Technical Account Manager at a tech services company with 51-200 employees
MSP
2021-04-27T20:04:00Z
Apr 27, 2021
Pricing is fair. For the license that we have and the way that it's priced, it is pretty simple and it's not over-complicated like some other platforms. It would be very beneficial to have some sort of training or even just documentation around every component of Zerto and how it should be built or there should be suggestions about how it should be built. It would help newer companies that are adopting the platform to have a better opportunity to grab all the revenue upfront. Journal history was one of the things that we didn't take into consideration when we implemented Zerto initially and we lost a lot of money there. We talked to one of the reps after that and found out that some clients do roll in the cost of this journal and some clients actually charged separately for it. Zerto has made it easier to plan for that lately with Zerto Analytics, but it's still a gray area. There aren't any additional costs in addition to standard licensing that I'm aware of.
Network Administrator at a educational organization with 201-500 employees
Real User
2021-04-27T00:29:00Z
Apr 27, 2021
I don't know that we've saved a ton by replacing our legacy solution with Zerto. I think there's a little less overhead with it. Setting up the VPGs, the protection groups, and everything is a little bit easier and the file restores go much quicker. Fortunately, we haven't had to perform full system restores, but I did not need to do that with Unitrends either. It's usually a folder or a file here and there. We're not really intense on restoring. It has saved a little on management, but not a ton. Pricing wasn't horrible. I can't say that it was super competitive. We definitely could have gone with a cheaper price solution but the ease of use and management was really what won me over. Being the only network administrator, I don't have a ton of time to read through 500-page user manuals to get these things set up on a daily basis. I needed something that was very easy to implement and use on a daily basis. In the event I'm out of the office, it would be nice to have simple documentation so that if somebody needs a file restore while I'm gone, it can be handed off to somebody who is not a network admin as their primary job. I have not run into any additional costs. Obviously, if you're going to utilize Azure for long-term retention it is an additional cost, but that's coming from Microsoft, not Zerto. To my knowledge, there is no additional licensing needed for that, that's all included in the product.
Senior Systems Engineer at a recruiting/HR firm with 1,001-5,000 employees
Real User
2021-04-26T19:40:00Z
Apr 26, 2021
We have an enterprise agreement that combines all of the features, and we have approximately 250 licenses. There are two different licensing models. The one we purchased allows us to support Azure, as well as the on-premises jobs. This was a key thing for us and, I think, that is the enterprise license. They have a license for just their backup utility, and there's the migration option as well, but we went with the enterprise because we wanted to be able to do everything going forward. Zerto needs to improve significantly on the cost factor. I know friends of mine in other businesses would not look at this when it's a smaller shop. At close to $1,000 a license, it makes it very hard to protect all of your environment, especially for a smaller shop. We're very lucky here that finances weren't an issue, but it definitely plays a factor. If you look at other companies who are considering this product, it would be very expensive for somebody who has more than 500 servers to protect. The bottom line is that they definitely have to do better in terms of cost and I understand the capabilities, but it's still quite pricey for what it does. It would make a huge difference if they reduced it because as it is now, it deters a lot of people. If you've got somebody who's already using VMware or another product, the cost would have to be dropped significantly to get them on board.
The licensing is fair. We have an enterprise license in which Zerto gives us 20,000 licenses or something well above what they think we're going to sell for the year. Then all our customers pull from that pool. And we resell the licenses. We may sell 50 licenses to a customer but at the start of their contract, they may only have 30 VMs ready for DR. We contract them for 50, but eventually, they'll get up to 50. So we don't have to go to the vendor and add and remove one license here or one license there all the time. That part of it is easy, but we do have to license all of our sites once a year, which is a pain and all of our sites report to Zerto Analytics. I've been asking them for years since they started Zerto Analytics, why we can't just put our license key on analytics rather than logging into hundreds of sites and putting them in each site. That's a real beast. They definitely need to fix the part where the site licensing is terrible. As far as the licensing VMs to replicate, that's great. In version 9, Zerto plans on deploying a license server to address this.
Windows Administrator 3 at a insurance company with 11-50 employees
Real User
2021-04-13T19:10:00Z
Apr 13, 2021
As far as our IT budget is concerned, Zerto is a little bit expensive. But as far as the value that it provides, it is completely justified by all of the savings. Reducing the labor of DR failover exercises or its reporting functionality for our audit teams has saved a lot of soft dollars. Also, failing over our workloads to another data center and proving that it does work is priceless. On the other hand, the price consideration is why we're only protecting a subset of our virtual machines, those that are deemed DR critical, versus protecting everything.
The pricing doesn't seem too bad for what it does. I know that the license that we have is being deprecated and I think you can only get their enterprise one moving forward. I know that we're supposed to change to that regardless, which is the one that gives us the ability to move out to the cloud and do multiple hypervisors, et cetera. Overall, it seems fair to me. Plus, that you can do backups and everything with it means that it is even of greater value if you're doing your entire environment. It could cover everything you need to cover, plus the backups, all for one price.
Chief Information Officer at a financial services firm with 201-500 employees
Real User
2021-02-11T19:51:00Z
Feb 11, 2021
My only business complaint is the cost of the solution. I feel like the cost could be a tad lower, but we are willing to pay extra to get the Premium service. Zerto does a per-workload licensing model, per-server. It is simple and straightforward, but it is not super flexible. It is kind of a one size fits all. They charge the same price for those workloads. I feel like they could have some flexible licensing option possibly based on criticality, just so we could protect less important work. I would love to protect every workload in my environment with Zerto, whether I really need it or not, but the cost is such that I really have to justify that protection. So, if we had some more flexibility, e.g., you could protect servers with a two-, three-, or four-hour RPO at a certain price point versus mission-critical every five minutes, then I would be interested in that. The costs are the license and annual maintenance, which is the only other ongoing fee. I would imagine a lot of customers also have an initial project cost to get it implemented, if they choose to go that direction, like we did.
This solution is far less expensive than SRM and NetBackup. After the standard licencing cost there is an annual support contract, nothing that we were shocked about.
Systems Engineering Manager at a legal firm with 1,001-5,000 employees
Real User
2020-12-20T08:21:00Z
Dec 20, 2020
Get the Enterprise Cloud license because it's the most flexible, and the pricing should come in around $1,000 per VM. Support is an additional cost. We are currently doing three years of support. There's an additional 15 or 20 percent of overhead during each year of additional support for each license.
Software Engineering Specialist at a energy/utilities company with 10,001+ employees
Real User
2020-12-02T06:24:00Z
Dec 2, 2020
I don't dive too much into the pricing side of things, but I'd like to see better tiering for Zerto's pricing. We do multi-tier VMs. I don't think I should be paying a penalty and price for a tier-three VM where I don't need a really tight SLA like I do for a tier-one. Also, if we're looking to replace the data center backup solution, I have VMs that I may not need for a week in the event of a disaster. I'd like to see a backup price per VM, rather than the tier-one licensing that I currently pay for, per VM. I'd like to see better tiering in regards to the licensing.
Enterprise Architect at a transportation company with 10,001+ employees
Real User
2020-12-02T06:24:00Z
Dec 2, 2020
It's not the cheapest tool, it's expensive. But it's doing a good job. We pay the standard license, maintenance every year, and we pay for our technical account manager, which is pretty much Professional Services, with our Premium Support.
I'm less involved with the pricing and licensing area now. The last time I was involved was a couple of years ago. In my opinion, their model is somewhat inflexible, especially for their backup product. One of the reasons why we didn't pursue looking further at their backup product was, simply, licensing. Today we have to buy a Zerto license for every virtual machine that we want protected by their product. We have a lot of virtual machines that aren't production and that don't need to be protected by their product. They don't need sub-second RPOs. They do, however, need to be backed up. But Zerto's licensing model two years ago was, "Well, we don't care that you just need to back up those VMs, and you don't really need to replicate them. It's the same price." We would have had to double our licensing costs for Zerto to adopt it as a backup solution. It was just not even within the realm of possibility financially. It made no financial sense for us to move off our current backup vendor. Their inability to diverge in any way from that was rigid. Their licensing could be less rigid and more open to specific companies' use cases.
Technology Infrastructure Manager at County of Grey
Real User
2020-09-27T04:10:00Z
Sep 27, 2020
Zerto is not cheap; however, it is worth the cost. The licensing model is easy. You buy based on the amount of virtual machines you want to protect and go from there. Even though it is not a cheap program, you do get what you pay for, but overall it became cheaper than maintaining a separate data center.
Senior IT Systems Engineer at a manufacturing company with 1,001-5,000 employees
Real User
2020-07-05T09:38:00Z
Jul 5, 2020
Zerto is more expensive than competitors, making the price difference pretty high. While it is very expensive, it's very powerful and good at what it does. The cost is why we are not leveraging it for everything in the organization. If it was dirt cheap, we would have LTR and DR on everything because it would just make sense to use it.
Enterprise Network Engineer at a healthcare company with 10,001+ employees
Real User
2020-07-02T10:06:00Z
Jul 2, 2020
Pricing is okay. You don't use Zerto to put all of your servers in Zerto. The purpose of it is you take what is absolutely critical to continue running your business, whatever servers are in your business continuity plan. Those are the ones that you put in Zerto. Then you'll be fine in the licensing because if you just buy 200 licenses or 300 licenses and you're backing up a utility server or any server that's not essential, then your bosses are going to think you're spending too much money. But if you just zero in on what's critical and back that up with licensing, you'll be fine. There are no additional costs that I'm aware of. We have the licensing fees that come up and then that's it, as far as I know.
Senior Director - Information Technology at Revenew International
Real User
2020-07-02T10:06:00Z
Jul 2, 2020
We are on the lowest license because we don't exceed the number of servers for the base license, so I don't have a lot of information about licensing. The price of it was comparable, if not better than what we were paying for Veeam. I have no problem with the pricing at all. There are no additional costs to the standard licensing.
I'm not 100% sure about the pricing because I wasn't as much part of the pricing part of it, but it fell within our budget. Its features and price are good compared to the options we were looking at.
If it were easier to license, and to scale it out a little bit more economically, that'd be a godsend. At the end of the day, my druthers would be to have all 200 of our servers protected by this platform. But for a company of our size, that stretches our IT budget and it just doesn't make economic sense. I would really love to be able to just apply Zerto to every virtual machine that we spin up, drop it into the right SLA bucket, and just be done with it, knowing that it's protected, soup to nuts. Unfortunately, that's just cost prohibitive. My advice would definitely be to leverage the number of VMs. It's not a cheap solution by any stretch, but it delivers on its promise. There's definitely value in the investment. With hindsight, I would have gotten a better cost per VM if I was able to buy, say, 100 licenses. It would have been easier for me to put other servers under the protection of Zerto. I wish I would have had that flexibility at the time. Eventually, budgets will open up and I'll be able to go get another 50 or so licenses, but I'll still be paying a higher price, more than if I would have negotiated a higher quantity to begin with.
Senior Server Storage Engineer at MAPFRE Insurance
Real User
2020-06-25T10:53:00Z
Jun 25, 2020
It's very equitable, otherwise we wouldn't do it. It's something that we utilize for the licenses per host used. Therefore, it's very cost-efficient as far as the licensing goes. For the amount of stuff that we have configured and what we're utilizing it for, the licensing is not very expensive at all. There is a one-time cost for maintenance and support. We have a three-year contract that we will have to renew when those three years come up. There is also licensing on top of that for whatever product you are using it depending on the host configurations.
Enterprise Data Management Supervisor at Southern Farm Bureau Casualty Insurance Company
Real User
2020-06-25T10:53:00Z
Jun 25, 2020
They have licensing breaks as far as 50 users, or 50 VMs, 100 VMs, 250 VMs. We ended up with a bunch of 50 at first, and all of our maintenance renewal dates were all different. It ended up costing us more because we didn't just make the investment up front to say that we wanted 250. We had to end up going back and resetting all of our maintenance dates to the same date. It was just a nightmare for our maintenance renewal person. If you did a proof of concept and you like it, definitely make the license investment upfront. That way, you're not trying to piecemeal it afterwards. Licensing is all-inclusive, there are no hidden fees.
Network Administrator at a consultancy with 51-200 employees
Real User
2020-06-17T10:56:00Z
Jun 17, 2020
First of all, you should figure out which virtual machines are critical and how many licenses you may need before you start getting prices. You don't need to go crazy if you only have a handful of servers that need licensing. Zerto sells licensing in bundles or packages, so I wouldn't go crazy and buy 100 licenses when you only need 30. Figure out what you need before you get your licensing, because it can get expensive.
SQL Database Administrator at Aurora Mental Health Center
Real User
Top 20
2020-06-17T10:56:00Z
Jun 17, 2020
As far as licensing goes, start out with what you need to get started and you can always scale up. Zerto worked very well with us. They have a tool called zPlanner which was able to document how much we needed to get started. That was a very handy tool.
Works at a financial services firm with 201-500 employees
Real User
2019-12-20T15:50:00Z
Dec 20, 2019
I would suggest getting a dedicated, well-informed rep. I'm sure they all have great training but always hold your rep accountable. Ask lots of questions because there are no stupid questions.
It is good to do a full Disaster Recovery plan for your organization and doing a BCP plan as well. You need to figure out how many critical servers and applications you have in your environment so you will know how many Zerto licenses to buy, etc.
Works at a educational organization with 11-50 employees
Real User
2019-09-26T21:08:00Z
Sep 26, 2019
I don't remember it being cheap. We started out slow, which was a good call. We found that in an event that was massive enough to cause an entire cluster to go offline we would be happy with our core services up and running.
Manager - IT Infrastructure and Resiliency at Asian Paints
Real User
2019-07-18T13:15:00Z
Jul 18, 2019
The solution is very cost-effective and very easy to set-up but does not compromise on features. The features are much enhanced compared to any other DC-DR solution.
Check your cloud providers. You don't have to host the DR side yourself. Also, look at folks other than Azure and AWS. The hidden/surprise costs will knock your socks off.
Zerto is used for disaster recovery, business continuity, data migration, and ransomware recovery, providing continuous data protection and near real-time replication. Valued for ease of use, efficient failover processes, and versatile integration, it enhances organizational efficiency, reduces errors, and boosts productivity.
I would rate the pricing, setup cost, and licensing around a seven on a scale of one to ten. The pricing model could be more flexible to accommodate startup companies with lower budgets.
Zerto is priced high.
Compared to other options like SRM, Zerto is a more expensive solution, making it primarily suitable for larger organizations. Smaller and medium-sized businesses might find Zerto's cost expensive. While Azure Site Recovery is free for users of Azure cloud services, Zerto offers a broader range of features.
Zerto is a little bit on the higher side in terms of pricing. It would be better if they had a pay-as-you-go package.
I would rate the cost of Zerto seven out of ten, with ten being the most expensive.
Zerto is expensive.
While Zerto excels in disaster recovery, its backup capabilities fall short. To ensure proper data protection, we require a separate backup solution alongside Zerto for disaster recovery therefore the price for Zerto is high.
The pricing is based on virtual machines. They need to do better in regards to their tiering pricing rather than one price per VM. A lot of times we have VMs that are lower tier, such as Tier 2 or Tier 3, but we pay the same price as for Tier 1. I know they are developing this out, but it would be nice if they could provide a little better pricing in regards to their tiering protection.
It is cost-effective.
Zerto's pricing doesn't depend on the number of virtual applications. Even if we have a server with 200 terabytes of data, we'll only pay for protecting that single server, not for the total size of the replicated data. This simplifies our cost structure. The licensing cost is fair.
Anything is the worth the cost for virtually no downtime. Time is money.
It is not a bad pricing model.
It was a little higher. We were in a corporate agreement, and we had a software package that included RP for VM. It is easy to compare pricing when you are already in a corporate agreement. Zerto lost on the pricing scorecard.
Zerto is a little expensive.
The product is cost-competitive and less than other options. I do not have too much data on the exact costs, however. However, we are definitely saving costs when we compare Zerto to VMware.
The solution is a bit pricey for sure. But the licensing is simple to understand, which is good.
The licensing is outside of my purview.
I'm not involved in the licensing process.
I don't follow the licensing. It was bought for us and we use it.
Zerto is reasonably priced for the product that you're getting. We keep on buying more licenses, so it's a good price.
Zerto's pricing is pretty competitive. They recently went through a licensing change where you have to buy an enterprise license as an organization. We weren't happy with that just because it forced us to pay for extra features we don't use. We would prefer if we could still have that standard license.
It could always be less money.
The pricing is pretty decent. We got a good deal.
The pricing is pretty fair. It's competitive.
You pay to play and it's not cheap but it's worth it.
The pricing is straightforward. We are on an enterprise licensing model, and it is based on a per-VM basis. We have the option to purchase them in blocks. This approach is quite cost-effective as we do not replicate our development and testing environments. We only replicate the production environment. Therefore, we are not paying for the entire setup, but only for what we are actually replicating.
It is economical as compared to other brands.
Pricing is one area where there could be some improvement. We would like to see a consumption model that would charge in a DR scenario, where you're failing over and consuming those resources, instead of a per-protected-node model. Or it could be a model based on the amount of storage space you're protecting. Others in our organization have raised the issue of how it's licensed, where you need one for every VM you're protecting.
The pricing is very reasonable. There are no costs in addition to the standard fees.
We do renewals and haven't added any additional licensing yet. When we purchased Zerto, we felt it was worth the cost as it would protect us from any potential problems and give us peace of mind knowing that any critical items could be recovered quickly.
It's expensive, for sure, but for us, it comes down to the fact that we do not replicate our entire environment using Zerto. We replicate the mission-critical servers and services, so the yearly cost of Zerto is heavily outweighed by the potential cost of an outage. It's expensive but worth it.
Zerto is a premium disaster recovery solution. It is not the cheapest option on the market, but it offers a number of features that make it a good value for businesses that need a comprehensive disaster recovery plan.
The pricing seems reasonable. It's still within what we consider to be value-add. Currently, we're running 50 licenses. We're probably going to downsize because there have been organizational changes in our environment and we don't protect as many VMs as we used to.
The pricing is slightly above average, but the immediate and comprehensive support makes the price acceptable.
As far as I know, the pricing is around $1,000 per VM, but Zerto is changing the pricing model to more of an enterprise-class license. I don't know if there are any additional costs or fees.
The cost is one of the only drawbacks of Zerto because it's very high, and the overall impact of the solution on our organization is relatively low. This is why we are trying to figure out if another product could fulfill the same role for cheaper.
Obviously, it would be nice to have it for free. Nevertheless, a lot of effort has gone into making it a top-notch product. An excellent product with expert support is never going to be cheap. I think it's fairly priced for what it does and the benefit it brings to our business. I've gone from a standard license to an enterprise license with an increasing number of VMs. Enterprise covers on-prem and the cloud, whereas the standard license is strictly on-premise. I'm not an expert on Zerto's licensing, but I know that I've increased my VMs and the range of destinations as part of an upgrade.
From a customer perspective, the price is okay. From an investor's perspective, however, it is a little bit high.
Zerto is very cost-effective. We get really great value for the cost of the service.
Zerto is pretty reasonable. I haven't checked to see how much Rubrik is going to quote us for their solution. At least for us, the price doesn't play a big factor in the decision-making because it is a pretty small deployment for our use case.
It is very expensive. It is overpriced. No doubt. What held us up for many years from committing to buying it was always the cost. That's also why we only have 10 licenses.
The pricing is pretty competitive to that of other options out there. When we shopped around, it was in line with the price of other solutions.
The licensing model is good. The price is a little bit expensive, but for what customers get on it, it tends to pay for itself. However, if more and more companies start to improve, then Zerto may need to look at their pricing and make it a little better.
The pricing for this solution is reasonable.
The pricing is top tier but offers good value.
It is less expensive than the full solution that we had previously, but at the same time, it's not an inexpensive product either.
I think the cost is reasonable for VM licensing. It's not outside the scope of an enterprise product.
The licensing costs are not cheap. It is an expensive product. However, you do get what you pay for.
In a world where others are catching up, e.g., VMware High Availability, there needs to be a less expensive option as well. When a customer has approximately 100 VMs, if you multiply by 40, we aren't charging a very high margin on it at all since the license is so expensive. We feel their pain. That is the most expensive part of it. The storage, CPU, and RAM are a lot less. It is the licensing that is really expensive. Whereas, with an option like VMware High Availability, it is a couple dollars per month. That is our spend that we are charged by VMware, then our margin is higher on those VMs. Giving us some ability to have higher margins, as an MSP, would be a good thing.
The pricing seems fair.
The pricing seems really good. We're an enterprise customer, so we get all the bells and whistles.
The licensing is a little bit steep, but there is some value that you do get for it as well.
There may be less expensive solutions on the market but with Zerto, you get what you pay for. A lot of people don't like to think about the price until it's already happened and then the price is too high because they would be losing either way. It's better to think about it and pay for it upfront than pay for it after the problem.
We paid a big investment upfront with renewal fees each year. This is another reason why it's easier for us to keep this product as well as have another solution, because we've already paid the money upfront.
The pricing for this solution could be cheaper. They have two licensing tiers. When we purchased it, they didn't have a license for the cloud model. Certain things that I used to get with the basic licensing are no longer available. They are only available in the Cloud. Overall, the licensing model could be simplified.
We get our money's worth with Zerto.
I've been told that when they originally got the quote, it was a little bit of a sticker shock. However, now that we've actually been using it for six months, I've been told that the investment was well worth it.
They could iron out the licensing aspect of it, so we might be a bit quicker when implementing and starting to use it. At the same time, our sales rep and all the supporting team members from HPE and Zerto were great and very flexible. It is hard to be critical of that.
Don't buy Zerto expecting to save money and get 100% performance. That is not how it works. That is not what you are buying. You are buying a solution that you have to invest in. Don't invest in buying the license, but none of the technology to support it. Ask the hard questions and expect answers that aren't, "Yeah, it will do that. No questions asked."
I don't want to create upward pressure on their pricing plan, but the pricing is good. It's affordable. The amount we had to set aside for our existing backup solution, compared to Zerto, was astronomical. The way Zerto works, it is so easy to scale up and out. It's not going to end up creating undue pushback as far as the cost goes.
I would like to see different service levels. They're good, but it still takes a lot of our budget in ops.
The last time I looked at pricing, it was very good. It's much cheaper than VMware by far.
The pricing is fair.
We were pretty happy with the pricing. When we switched to Zerto, we were a little on the small side of things. Zerto was looking at more of a larger-environment customer base. We're in at the bottom tier of supported servers, but they gave us a very good price. It was really a no-brainer for us to be able to have such a good product for our size environment. They came down and met us in the middle and gave us an enterprise-quality product for our mid- to small-size business needs.
We bought it through a reseller. We are very fortunate because our budget is pretty big, and I am not making that up. Staffing may be a little thin at times, but as far as budgeting what we buy, the price for this solution has not been so outrageous that we don't buy it. I think there is a support cost.
I wish it were cheaper, but I would purchase it again at the same price.
I think everything can be cheaper. Pricing limited our ability to use Zerto as much as we'd like, but that's not why we haven't adopted it as our primary backup solution.
Its price is reasonable. I have not worked with other tools, but as compared to its competitors such as VMware, its price is lower. So, in my opinion, its price is good.
I wouldn't say I like the licensing pricing structure. Every year, it increases exponentially, which bothers me a little. It's worth it in terms of the value, but I worry the price will increase even more often after the Zerto merger. I still think it's worth it and that the solution is cheaper than the others.
In general, it's pretty fair because it is software. In our case, we built our own colo. So, the cost of the colo was very expensive, and that's where a lot of the equipment is. The same thing is there if we were going to spin up in the cloud, but as a solution, in general, it's pretty fair for what you get out of it and how it works. It's not cheap, but at the same time, you get what you pay for, and it's definitely worth the cost. You just have to understand that the cost of the software alone is not the total cost of the project of doing ransomware protection or disaster recovery. It's a piece of the pie, not the entire pie.
Zerto is fairly expensive. We are on a perpetual three-year subscription, but for my less than 300 VMs that we needed this functionality for, it is worth it. I'm not aware of any additional costs beyond the standard fees for this product.
Because I'm a support engineer, I don't really work directly on the commercial side of things. Whenever I need to request a license for Zerto, someone on our dedicated licensing support team takes care of it. So I don't know if that process is easy or not. Zerto works very well as a backup and recovery solution, with frequent recovery points. It's very good. But it's too pricey for us to use it as a backup solution for all of our clients. Not every customer needs recovery points every five seconds.
The only negative part that I have seen so far has been the cost. It is kind of pricey, but you get what you pay for. Zerto is a lot faster than other solutions and you get enhanced performance.
Everyone knows Zerto is a little on the expensive side, but what else is there on the market that does the same thing? It is more expensive per client, for what it does, compared to a backup product like Veeam.
The pricing follows normal industry standards.
Obviously, I wish it were cheaper and more affordable. But I get what I pay for, so I can't complain.
Licensing Zerto was very simple. They had a product that fit our size and scale. It made it really easy to choose. As far as pricing goes again, we're a $150 million dollar company, meaning we're not a huge company but we're not a small one either. Zerto had the right pricing model that fit our budget, and they delivered on it.
Pricing is fair. I don't see a big issue with the pricing for what we are trying to do. The things that we're replicating, if it were to go down it pays for it in itself there.
It was a little bit expensive. It took a long time for us to get DR for our workstations. It's one thing when you have 15 servers, but when we needed to bring on almost another 200 users, and each was the same price as the servers, it was too expensive. But Zerto worked with us and gave us a solution that was pretty decent in terms of price. For my company, it was a good solution. We bought those initial 200 licenses and we pay for maintenance every year, but it's stable. We don't have any issues. We get support, we can upgrade to a new version when we want, and they will support the changes on the ESX host.
Its licensing is yearly. You can do multi-year contracts, which is what we did. You pay per VM, and you replicate a license per VM. So, we bought about 20 licenses. We paid somewhere between $5,000 and $10,000. There is an initial upfront cost. Basically, you buy the license, and then you have a maintenance cost on top of that. So, the upfront cost is somewhere between $5,000 to $10,000. The maintenance is $5,000 to $10,000 over a three-year period.
As a small company, we own the smallest license that Zerto offers, which is 15 VMs. I've not had to contact them or my reseller about purchasing additional licenses or to find out how much they cost.
We pay monthly for the CPU, memory, disk space, the Zerto replication, and then there's a Microsoft charge as well on top of that for the operating system. We pay month to month and we go year to year. There are additional VM resource costs. My advice would be to think about the large VMs that you're backing up. Think about the wasted disk space and wasted resources on your production environment, and if you replicate that to a hot or warm site, you have to pay for those resources. The Zerto price is what it is, so you need to work with the business and ensure your Tier 1 or most critical VMs are what you're backing up or want to back up, not just everything. Then scale that to something manageable for replication and find out if you can have minimum resources while replicating and then scale up in a true DR scenario and only pay for the resources as you need them.
Even though we are on-prem, the licensing model was changed to more of a cloud licensing model. We pay for blocks of protected machines. You need to buy a block for use and pay for maintenance annually based on the block size that you have. When they changed their licensing model, pricing might have gotten a little more expensive for some use cases, but it has been pretty straightforward.
It initially seemed a little pricey, but in the big picture, you're paying for peace of mind. It could always be cheaper and more competitive, which would make it an easier choice for people, but I can see both ways. They can say this cost is for the value they are providing. If anything happens, they can recover your data very quickly. You won't be losing it, so there is a win. It is a win-win.
I do not like the current pricing model because the product has been divided into different components and they are charging for them individually. I understand why they did it, but don't like the model. Our situation is somewhat peculiar because when we bought into it, we owned everything. Later on down the road, they split the licensing model, so you had to pay extra for the LTR and extra for the multi-site replication. However, since we were using LTR prior to that license model change, they have allowed us to retain the LTR functionality at our existing licensing level, but not have the multi-site replication.
They have an enterprise-type of licensing scenario, which we didn't qualify for because we don't have enough. Ours is pretty straightforward. It is site-based, but the payment concepts are based on the number of servers. In our case, we have a quantity of 15. When we bought it, there was an initial purchase amount plus maintenance. When it came up for renewal, we did three more years, and it was under $10,000 for my 15 servers. It's very reasonably priced. It's a little more than $3,000 annually. That works out to about $20 per server per month.
We pay for 150 VMs per year. It is not cheap. Having backup and DR is somewhat moderately important to us. The problem with us, and a lot of companies, is the issue with on-prem Zerto. It utilizes whatever you have for a SAN. Or, if you are like us, we have a vSAN and that storage is not cheap. So, it is cheaper to have a self-contained backup system that is on its own storage rather than utilizing your data center storage, like your vSAN. While it is somewhat important to have both backup and DR, it is not incredibly important to have both. I know Zero is trying to heavily dip their toes in the water of backup and recovery. Once you see what Zerto can do, I don't think anyone will not take Zerto because they don't necessarily specialize in backup and recovery 100 percent. They do replication so well.
If you are an IT person and you think that DR is too expensive then the cloud option from Zerto is good because anyone can afford to use it, as far as getting one or two of their criticals protected. The real value of the product is that if you didn't have any DR strategy, because you thought you couldn't afford it, you can at least have some form of DR, including your most critical apps up and running to support the business. A lot of IT people roll the dice and they take chances that that day will never come. This way, they can save money. My advice is to look at the competition out there, such as VMware Site Recovery, and like anything else, try to leverage the best price you can. There are no costs in addition to the standard licensing fees for the product itself. However, for the environment that it resides in, there certainly are. With Azure, for example, there are several additional costs including connectivity, storage, and the VPN. These ancillary costs are not trivial and you definitely have to spend some time understanding what they are and try to control them.
I have not been directly involved in the pricing and licensing. My understanding is that it's expensive but worth the price.
It's reasonably affordable. Obviously, cheaper would always be better, however, it's not out of the expected range. We are just paying by VM. It's my understanding there are no extra fees.
Price-wise, it's right in line with what we would figure. For what you get for it, it's really a good value, and we've never had any problem renewing it or anything like that. License-wise, we budgeted $1,000 per VM. The minimum spend on it, in the beginning, can sometimes be a little bit of a headache for people, and they might have to budget creatively to get there, but once you're there, the renewals are worth it. Licensing requires purchasing packages that consist of several licenses, and they cannot be purchased one at a time. We paid for an hour of training that we took but otherwise, there have been no costs in addition to the standard licensing fees.
The pricing is more expensive, but the functionality is what we wanted. There are no additional costs to standard licensing.
Price-wise, Zerto is fairly reasonable and I can't complain about it when we compare it against Oracle and SAP licensing. We have not tried using any features that are outside of the standard licensing fees.
The main challenge that I face with this solution is the price. All of my customers are happy with how this product works and they like it, but unfortunately, in the market that I represent, Zerto is expensive when compared with the competition. Another issue is that Zerto has expectations with respect to the minimum number of devices that they are protecting at a given price range. I understand that this is an enterprise product, but unfortunately, price-wise, it is really tough when it comes to the TCO for the customers in the one or two countries that I represent. Apart from that, everyone understands the value, but at the end of the day it comes down to the price being slightly higher. Pricing is something that I have discussed with the regional head of sales in this area. I have explained that you can't have a price of 25 million per year in this region, and in turn, have requested a lower price with different models for corporations. Unfortunately, I have not received a positive response so far.
We subscribe to their annual license package and we have tier one support with them. There are no costs in addition to this.
Pricing is fair. For the license that we have and the way that it's priced, it is pretty simple and it's not over-complicated like some other platforms. It would be very beneficial to have some sort of training or even just documentation around every component of Zerto and how it should be built or there should be suggestions about how it should be built. It would help newer companies that are adopting the platform to have a better opportunity to grab all the revenue upfront. Journal history was one of the things that we didn't take into consideration when we implemented Zerto initially and we lost a lot of money there. We talked to one of the reps after that and found out that some clients do roll in the cost of this journal and some clients actually charged separately for it. Zerto has made it easier to plan for that lately with Zerto Analytics, but it's still a gray area. There aren't any additional costs in addition to standard licensing that I'm aware of.
I don't know that we've saved a ton by replacing our legacy solution with Zerto. I think there's a little less overhead with it. Setting up the VPGs, the protection groups, and everything is a little bit easier and the file restores go much quicker. Fortunately, we haven't had to perform full system restores, but I did not need to do that with Unitrends either. It's usually a folder or a file here and there. We're not really intense on restoring. It has saved a little on management, but not a ton. Pricing wasn't horrible. I can't say that it was super competitive. We definitely could have gone with a cheaper price solution but the ease of use and management was really what won me over. Being the only network administrator, I don't have a ton of time to read through 500-page user manuals to get these things set up on a daily basis. I needed something that was very easy to implement and use on a daily basis. In the event I'm out of the office, it would be nice to have simple documentation so that if somebody needs a file restore while I'm gone, it can be handed off to somebody who is not a network admin as their primary job. I have not run into any additional costs. Obviously, if you're going to utilize Azure for long-term retention it is an additional cost, but that's coming from Microsoft, not Zerto. To my knowledge, there is no additional licensing needed for that, that's all included in the product.
We have an enterprise agreement that combines all of the features, and we have approximately 250 licenses. There are two different licensing models. The one we purchased allows us to support Azure, as well as the on-premises jobs. This was a key thing for us and, I think, that is the enterprise license. They have a license for just their backup utility, and there's the migration option as well, but we went with the enterprise because we wanted to be able to do everything going forward. Zerto needs to improve significantly on the cost factor. I know friends of mine in other businesses would not look at this when it's a smaller shop. At close to $1,000 a license, it makes it very hard to protect all of your environment, especially for a smaller shop. We're very lucky here that finances weren't an issue, but it definitely plays a factor. If you look at other companies who are considering this product, it would be very expensive for somebody who has more than 500 servers to protect. The bottom line is that they definitely have to do better in terms of cost and I understand the capabilities, but it's still quite pricey for what it does. It would make a huge difference if they reduced it because as it is now, it deters a lot of people. If you've got somebody who's already using VMware or another product, the cost would have to be dropped significantly to get them on board.
The licensing is fair. We have an enterprise license in which Zerto gives us 20,000 licenses or something well above what they think we're going to sell for the year. Then all our customers pull from that pool. And we resell the licenses. We may sell 50 licenses to a customer but at the start of their contract, they may only have 30 VMs ready for DR. We contract them for 50, but eventually, they'll get up to 50. So we don't have to go to the vendor and add and remove one license here or one license there all the time. That part of it is easy, but we do have to license all of our sites once a year, which is a pain and all of our sites report to Zerto Analytics. I've been asking them for years since they started Zerto Analytics, why we can't just put our license key on analytics rather than logging into hundreds of sites and putting them in each site. That's a real beast. They definitely need to fix the part where the site licensing is terrible. As far as the licensing VMs to replicate, that's great. In version 9, Zerto plans on deploying a license server to address this.
My impression is that Zerto is more expensive than other solutions, although I don't have exact numbers.
As far as our IT budget is concerned, Zerto is a little bit expensive. But as far as the value that it provides, it is completely justified by all of the savings. Reducing the labor of DR failover exercises or its reporting functionality for our audit teams has saved a lot of soft dollars. Also, failing over our workloads to another data center and proving that it does work is priceless. On the other hand, the price consideration is why we're only protecting a subset of our virtual machines, those that are deemed DR critical, versus protecting everything.
The pricing doesn't seem too bad for what it does. I know that the license that we have is being deprecated and I think you can only get their enterprise one moving forward. I know that we're supposed to change to that regardless, which is the one that gives us the ability to move out to the cloud and do multiple hypervisors, et cetera. Overall, it seems fair to me. Plus, that you can do backups and everything with it means that it is even of greater value if you're doing your entire environment. It could cover everything you need to cover, plus the backups, all for one price.
My only business complaint is the cost of the solution. I feel like the cost could be a tad lower, but we are willing to pay extra to get the Premium service. Zerto does a per-workload licensing model, per-server. It is simple and straightforward, but it is not super flexible. It is kind of a one size fits all. They charge the same price for those workloads. I feel like they could have some flexible licensing option possibly based on criticality, just so we could protect less important work. I would love to protect every workload in my environment with Zerto, whether I really need it or not, but the cost is such that I really have to justify that protection. So, if we had some more flexibility, e.g., you could protect servers with a two-, three-, or four-hour RPO at a certain price point versus mission-critical every five minutes, then I would be interested in that. The costs are the license and annual maintenance, which is the only other ongoing fee. I would imagine a lot of customers also have an initial project cost to get it implemented, if they choose to go that direction, like we did.
This solution is far less expensive than SRM and NetBackup. After the standard licencing cost there is an annual support contract, nothing that we were shocked about.
Get the Enterprise Cloud license because it's the most flexible, and the pricing should come in around $1,000 per VM. Support is an additional cost. We are currently doing three years of support. There's an additional 15 or 20 percent of overhead during each year of additional support for each license.
I don't dive too much into the pricing side of things, but I'd like to see better tiering for Zerto's pricing. We do multi-tier VMs. I don't think I should be paying a penalty and price for a tier-three VM where I don't need a really tight SLA like I do for a tier-one. Also, if we're looking to replace the data center backup solution, I have VMs that I may not need for a week in the event of a disaster. I'd like to see a backup price per VM, rather than the tier-one licensing that I currently pay for, per VM. I'd like to see better tiering in regards to the licensing.
It's not the cheapest tool, it's expensive. But it's doing a good job. We pay the standard license, maintenance every year, and we pay for our technical account manager, which is pretty much Professional Services, with our Premium Support.
I'm less involved with the pricing and licensing area now. The last time I was involved was a couple of years ago. In my opinion, their model is somewhat inflexible, especially for their backup product. One of the reasons why we didn't pursue looking further at their backup product was, simply, licensing. Today we have to buy a Zerto license for every virtual machine that we want protected by their product. We have a lot of virtual machines that aren't production and that don't need to be protected by their product. They don't need sub-second RPOs. They do, however, need to be backed up. But Zerto's licensing model two years ago was, "Well, we don't care that you just need to back up those VMs, and you don't really need to replicate them. It's the same price." We would have had to double our licensing costs for Zerto to adopt it as a backup solution. It was just not even within the realm of possibility financially. It made no financial sense for us to move off our current backup vendor. Their inability to diverge in any way from that was rigid. Their licensing could be less rigid and more open to specific companies' use cases.
Zerto is not cheap; however, it is worth the cost. The licensing model is easy. You buy based on the amount of virtual machines you want to protect and go from there. Even though it is not a cheap program, you do get what you pay for, but overall it became cheaper than maintaining a separate data center.
Zerto is more expensive than competitors, making the price difference pretty high. While it is very expensive, it's very powerful and good at what it does. The cost is why we are not leveraging it for everything in the organization. If it was dirt cheap, we would have LTR and DR on everything because it would just make sense to use it.
Pricing is okay. You don't use Zerto to put all of your servers in Zerto. The purpose of it is you take what is absolutely critical to continue running your business, whatever servers are in your business continuity plan. Those are the ones that you put in Zerto. Then you'll be fine in the licensing because if you just buy 200 licenses or 300 licenses and you're backing up a utility server or any server that's not essential, then your bosses are going to think you're spending too much money. But if you just zero in on what's critical and back that up with licensing, you'll be fine. There are no additional costs that I'm aware of. We have the licensing fees that come up and then that's it, as far as I know.
We are on the lowest license because we don't exceed the number of servers for the base license, so I don't have a lot of information about licensing. The price of it was comparable, if not better than what we were paying for Veeam. I have no problem with the pricing at all. There are no additional costs to the standard licensing.
I'm not 100% sure about the pricing because I wasn't as much part of the pricing part of it, but it fell within our budget. Its features and price are good compared to the options we were looking at.
There are no costs in addition to the standard licensing fees.
If it were easier to license, and to scale it out a little bit more economically, that'd be a godsend. At the end of the day, my druthers would be to have all 200 of our servers protected by this platform. But for a company of our size, that stretches our IT budget and it just doesn't make economic sense. I would really love to be able to just apply Zerto to every virtual machine that we spin up, drop it into the right SLA bucket, and just be done with it, knowing that it's protected, soup to nuts. Unfortunately, that's just cost prohibitive. My advice would definitely be to leverage the number of VMs. It's not a cheap solution by any stretch, but it delivers on its promise. There's definitely value in the investment. With hindsight, I would have gotten a better cost per VM if I was able to buy, say, 100 licenses. It would have been easier for me to put other servers under the protection of Zerto. I wish I would have had that flexibility at the time. Eventually, budgets will open up and I'll be able to go get another 50 or so licenses, but I'll still be paying a higher price, more than if I would have negotiated a higher quantity to begin with.
It's very equitable, otherwise we wouldn't do it. It's something that we utilize for the licenses per host used. Therefore, it's very cost-efficient as far as the licensing goes. For the amount of stuff that we have configured and what we're utilizing it for, the licensing is not very expensive at all. There is a one-time cost for maintenance and support. We have a three-year contract that we will have to renew when those three years come up. There is also licensing on top of that for whatever product you are using it depending on the host configurations.
They have licensing breaks as far as 50 users, or 50 VMs, 100 VMs, 250 VMs. We ended up with a bunch of 50 at first, and all of our maintenance renewal dates were all different. It ended up costing us more because we didn't just make the investment up front to say that we wanted 250. We had to end up going back and resetting all of our maintenance dates to the same date. It was just a nightmare for our maintenance renewal person. If you did a proof of concept and you like it, definitely make the license investment upfront. That way, you're not trying to piecemeal it afterwards. Licensing is all-inclusive, there are no hidden fees.
First of all, you should figure out which virtual machines are critical and how many licenses you may need before you start getting prices. You don't need to go crazy if you only have a handful of servers that need licensing. Zerto sells licensing in bundles or packages, so I wouldn't go crazy and buy 100 licenses when you only need 30. Figure out what you need before you get your licensing, because it can get expensive.
As far as licensing goes, start out with what you need to get started and you can always scale up. Zerto worked very well with us. They have a tool called zPlanner which was able to document how much we needed to get started. That was a very handy tool.
Work with your local representative on running a live test to see if the solution fulfills your needs.
I would suggest getting a dedicated, well-informed rep. I'm sure they all have great training but always hold your rep accountable. Ask lots of questions because there are no stupid questions.
Zerto is not cheap but is an invaluable asset. If you have the need for what Zerto can do for you then the cost really isn't a factor.
It is good to do a full Disaster Recovery plan for your organization and doing a BCP plan as well. You need to figure out how many critical servers and applications you have in your environment so you will know how many Zerto licenses to buy, etc.
The cost per VM is a bit high.
The cost is not dirt cheap but also is not terrible.
I don't remember it being cheap. We started out slow, which was a good call. We found that in an event that was massive enough to cause an entire cluster to go offline we would be happy with our core services up and running.
You are getting what you pay for, as this is a solution that requires minimal management after it is configured.
While we find the twenty-five VM license somewhat inflexible, the actual setup costs are minimal as the product is so easy to install.
The solution is very cost-effective and very easy to set-up but does not compromise on features. The features are much enhanced compared to any other DC-DR solution.
Check your cloud providers. You don't have to host the DR side yourself. Also, look at folks other than Azure and AWS. The hidden/surprise costs will knock your socks off.
The cost is steep, but once you experience recovering a single server along with its granular restore times, you will see that the cost is justified.
We believe the pricing, setup costs, and licensing are easy to understand. The pricing seems very reasonable.