Campaigns, specifically voice outbound campaigns and SMS campaigns, are integrated with marketing CRM or ERP systems to automate and put custom solutions. They also integrate with contact center technology like Amazon Connect or can run independently.
Campaigns, specifically voice outbound campaigns and SMS campaigns, are integrated with marketing CRM or ERP systems to automate and put custom solutions. They also integrate with contact center technology like Amazon Connect or can run independently.
We use Amazon Pinpoint for outbound campaigns. Outbound campaigns refer to automated outgoing calls to end users, often managed through a call center.