We used Five9 in a call center for a bike delivery company. We transitioned to a new call center but opted to keep using the Five9 software we were familiar with from our previous provider.
Manager, Sales Center at a hospitality company with 10,001+ employees
Real User
Top 20
2024-03-28T18:54:00Z
Mar 28, 2024
We are using it as the IVR system for our reservation and information center for all of our outlets in the United States and Canada. We use it to take reservations. We use a platform that they installed for us called SecurePay where guests can provide credit card information through the phone system to alleviate any PCI compliance issues that we may have had because we were taking credit cards ourselves.
We are a contact center for a construction remodeling company using Five9 for all outbound and inbound calling as well as the controls and handles our cadencing and lead flows. It helps us determine which customers are ready to be called and provides us with reminders about staying on top of all of our leads.
We are a wireless service company, so we use Five9 for inbound ACD for our IVR system and manual outbound calls to our customers. We have also set up automation in the IVR so that customers can self-service.
I am the main point of contact with the sales rep. We have what is known as a TAM, which is a dedicated support rep that is dedicated to me. I can always reach out to him first. If I have issues, if I'm looking to design a way to do something in the VCC tool, I reach out to him first. I am the administrator of the Virtual Contact Center.
We use Five9 to manage all our contacts, such as customers and potential customers. We use the Agent Desktop as the main product to handle all call center work. When customers call, they hit Five9 on the IVR and then get to an agent. We also use the email module of Five9, so when customers email us, their emails go to our email support team, so all of our communications are managed through Five9. We also use the Five9 TernioSwitch, a mobile app that allows our employees to use Five9 on their smartphones on the go. We also started diving into some of their AI features, which have helped save time and provided more efficiency in the call center.
We have many different lines of business within our company, with different operating companies. And we have many contact centers in about 34 countries. Some of those contact centers are relatively small and may support one type of product offering. Our contact centers are country-specific as well. We're using a number of Five9's applications. Obviously, that includes the core product, which is their virtual contact center application. That application provides voice contact center routing with reporting and recording. There are also workforce management and analytics tools. We also use their chatbot, artificial intelligence, and Virtual Agent tools.
We use Five9 as our customer service interaction platform. It is our cloud-hosted contact center for voice, chat, and email. We wanted to move our contact infrastructure into the cloud and create a unified interface for our agents to interact with customers. We have around 500 daily users, including me, my employees, partners, and contractors.
Five9 is a comprehensive cloud contact center and customer service solution offering a broad range of features and benefits designed for effective contact center operations. Its virtual contact center products encompass inbound, outbound, and multichannel contact center software features, distinguishing it among cloud contact center software vendors. Five9 is recognized for its constant innovation, which has led to its position as a leading cloud contact center software...
We used Five9 in a call center for a bike delivery company. We transitioned to a new call center but opted to keep using the Five9 software we were familiar with from our previous provider.
We are using it as the IVR system for our reservation and information center for all of our outlets in the United States and Canada. We use it to take reservations. We use a platform that they installed for us called SecurePay where guests can provide credit card information through the phone system to alleviate any PCI compliance issues that we may have had because we were taking credit cards ourselves.
We are a contact center for a construction remodeling company using Five9 for all outbound and inbound calling as well as the controls and handles our cadencing and lead flows. It helps us determine which customers are ready to be called and provides us with reminders about staying on top of all of our leads.
Five9 is a cloud-based tool for inbound or outbound call centers and help desks. We have one deployed in a branch contact center.
We use Five9 for outbound and inbound dialing and for SMS broadcast.
We are a wireless service company, so we use Five9 for inbound ACD for our IVR system and manual outbound calls to our customers. We have also set up automation in the IVR so that customers can self-service.
We use Five9 for customer service with calls, chats, and emails.
I am the main point of contact with the sales rep. We have what is known as a TAM, which is a dedicated support rep that is dedicated to me. I can always reach out to him first. If I have issues, if I'm looking to design a way to do something in the VCC tool, I reach out to him first. I am the administrator of the Virtual Contact Center.
We use Five9 to manage all our contacts, such as customers and potential customers. We use the Agent Desktop as the main product to handle all call center work. When customers call, they hit Five9 on the IVR and then get to an agent. We also use the email module of Five9, so when customers email us, their emails go to our email support team, so all of our communications are managed through Five9. We also use the Five9 TernioSwitch, a mobile app that allows our employees to use Five9 on their smartphones on the go. We also started diving into some of their AI features, which have helped save time and provided more efficiency in the call center.
We use Five9 for our contact center for sales and service. We also have some integration with our CRM.
We are using it primarily in our contact center for our agents to handle calls.
We have many different lines of business within our company, with different operating companies. And we have many contact centers in about 34 countries. Some of those contact centers are relatively small and may support one type of product offering. Our contact centers are country-specific as well. We're using a number of Five9's applications. Obviously, that includes the core product, which is their virtual contact center application. That application provides voice contact center routing with reporting and recording. There are also workforce management and analytics tools. We also use their chatbot, artificial intelligence, and Virtual Agent tools.
We use Five9 as our customer service interaction platform. It is our cloud-hosted contact center for voice, chat, and email. We wanted to move our contact infrastructure into the cloud and create a unified interface for our agents to interact with customers. We have around 500 daily users, including me, my employees, partners, and contractors.