Copilot Agent Developer at a tech vendor with 10,001+ employees
Real User
Top 20
Aug 16, 2026
Ivanti Neurons for ITSM helps users raise incidents, service requests, and change requests while providing access to knowledge articles and employee details. A specific example of how I use Ivanti Neurons for ITSM in my daily work is when my laptop is not working properly and I need help from the support team. I can raise a ticket so that the support team can contact me and help resolve the issue. Users can obtain help through Ivanti Neurons for ITSM for incidents, service requests, changes, employee details, and knowledge articles, making it a beneficial tool.
Manager - Technical Support at a tech vendor with 10,001+ employees
MSP
Top 5
Sep 24, 2025
What I appreciate about Ivanti Neurons for ITSM is that we use it for raising and creating change requests for addressing tasks such as server patching, workstation patching, BIOS updates, and driver updates, among several other tasks in our organization. We use Ivanti Neurons for ITSM for raising change requests and change controls, and we have a CAB meeting to discuss the changes, where we approve these changes before going to production. Similarly, we are addressing tickets and working on them using Ivanti Neurons for ITSM.
I use the functionalities provided by Ivanti, including Barista, an intelligent chatbot that can guide and help users find solutions quickly before even submitting an incident. I have also set up a knowledge base to bring in information from various secure sites.
Senior DevOps & Release Management Engineer at EBC
Real User
Top 10
Dec 30, 2024
I use Ivanti Automation for tasks such as requesting new machines for new employees and managing access over some machines or networks. It also manages tasks like creating users.
We're a consulting company, so we listen to what the customer needs and offer solutions. Let's say they are having a virtual environment and they need to provision a master image, then this is the easiest way for an IT admin and not expensive if you compare it to SSCM or something like that. Most customers use Ivanti Automation to build their golden image for C2x or VMware. Some customers also use it for services and to deploy application settings. Some still use the solution with Microsoft MDT to deploy physical devices like laptops or desktops.
Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with...
Ivanti Neurons for ITSM helps users raise incidents, service requests, and change requests while providing access to knowledge articles and employee details. A specific example of how I use Ivanti Neurons for ITSM in my daily work is when my laptop is not working properly and I need help from the support team. I can raise a ticket so that the support team can contact me and help resolve the issue. Users can obtain help through Ivanti Neurons for ITSM for incidents, service requests, changes, employee details, and knowledge articles, making it a beneficial tool.
I use this product for patch management, remote access, and endpoint control.
What I appreciate about Ivanti Neurons for ITSM is that we use it for raising and creating change requests for addressing tasks such as server patching, workstation patching, BIOS updates, and driver updates, among several other tasks in our organization. We use Ivanti Neurons for ITSM for raising change requests and change controls, and we have a CAB meeting to discuss the changes, where we approve these changes before going to production. Similarly, we are addressing tickets and working on them using Ivanti Neurons for ITSM.
I use the functionalities provided by Ivanti, including Barista, an intelligent chatbot that can guide and help users find solutions quickly before even submitting an incident. I have also set up a knowledge base to bring in information from various secure sites.
I use Ivanti Automation for tasks such as requesting new machines for new employees and managing access over some machines or networks. It also manages tasks like creating users.
Our clients use Ivanti Automation for the automation of technical administrative processes.
We're a consulting company, so we listen to what the customer needs and offer solutions. Let's say they are having a virtual environment and they need to provision a master image, then this is the easiest way for an IT admin and not expensive if you compare it to SSCM or something like that. Most customers use Ivanti Automation to build their golden image for C2x or VMware. Some customers also use it for services and to deploy application settings. Some still use the solution with Microsoft MDT to deploy physical devices like laptops or desktops.