We use it mostly in banking, telecom, and also in government. It will be useful for intelligent workflow management. It can be helpful for you to make adaptive decisions. So, it has got some kind of feature called adaptive buttons. Wherein it will understand the user's persona and recommend the next best action and the next desktop.
We are using Pega for automation for a client that has huge hangars where all the planes and helicopters are stationed once they are back from the journey. There is a particular person called an aero inspector who goes to each and every helicopter or plane and collects and inspects all the elements of it whether it's a small plane or a large plane, such as the engine, windshield, air conditioning, etc. It's a 300-checkpoint document that he has to fill up. We have developed a mobile application for this particular individual or for his entire team, so instead of writing it down with a pen and paper, they can now just go and do it with a few clicks. The entire thing is transmitted to Pega, and then Pega feeds it into their SED system so that everything is recorded, everything is seen, and the management has the dashboards for what's happening on the ground for various businesses. This is only for their operations in Switzerland, Germany, and Sweden. We are working with Pega's latest version.
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
Mainly, we concentrate on RPA bots. However, we have a few demands where we needed RDA, their assisted bots. We need some assistance with the bot where some inputs are required from the business. 70% of the time, we concentrate on RPA bots. For the other 30%, there is also a requirement for RDA bots. Mainly, we interact with Windows web and sometimes with mainframes. Currently, we are targeting APIs as well. We are working on a few of the API-related stuff and Excel-related work, Outlook, sending email, and tracking email. In terms of third-party applications, we have multiple websites, which are web-based. Based on the client's requirement, we use it to interact with the applications.
Digital Transformation Director at Tata Consultancy
Real User
2022-06-21T15:52:33Z
Jun 21, 2022
This is a client solution that assists operational teams on a daily basis. If a client wants to automate tasks, they provide their requirements to us and we build a solution for them using Pega to deploy onto their infrastructure.
Director Of Services at a tech services company with 1,001-5,000 employees
Real User
2021-12-06T08:30:35Z
Dec 6, 2021
The solution is primarily used for any process automation. However, it is also is great for any DevOps deployment. It's a zero-code, no-code kind of development as well.
President at a tech services company with 1-10 employees
Real User
2020-09-14T06:48:44Z
Sep 14, 2020
Right now we have large scale systems, like mainframes. It is very difficult to make changes on a mainframe. One of the more common things we are using robots for is in places where our customer service reps have to do dual entry or do entry over multiple systems. We are also trying to automate some other manual processes.
I have used Pega Robotics (OpenSpan) to automate many (~50) business processes in the banking domain. Both RPA and RDA solutions have been implemented using different types of target applications - Web, Mainframe, Windows. This tool is very apt in Desktop Automations for creating user interfaces to display consolidated data, summary results, controls(elements) to trigger any automation. I have designed typical automation for Customer care agents that will automatically have a transition from IVR to a human agent, search for current customer records in different applications and display a 360-degree view of the customer in the context window.
Senior Business Automation Support Developer at TIAABANK
Real User
2020-06-28T08:51:00Z
Jun 28, 2020
Here at the bank, there's a fraud investigation unit team. If they discover fraud on an account, they have to put restrictions on the banking account and/or credit cards, depending on what type of fraud it is. They also alert the end-user (or our associates) that there's a fraud on the account. After that, transfer calls are made to FIU. From our end, alerts would be sent out to different systems including the banking deposit and the credit card system as well as our main CRM. Restrictions and alerts would be set up on the accounts to make sure everyone knows there was fraud detected.
We provide services to our clients. We have a website with monthly and daily runs in which we extract the information. Depending on the account types from the different screens on the website, we add it to an Excel spreadsheet. There is a comparison between the months to see how many are added and how many have removed the products. Once the comparison has been completed we create a comparative report and publish it to the respective stakeholders.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
We use the product for workflow automation features.
It was for integrating the mainframe system with the data process system.
We use it mostly in banking, telecom, and also in government. It will be useful for intelligent workflow management. It can be helpful for you to make adaptive decisions. So, it has got some kind of feature called adaptive buttons. Wherein it will understand the user's persona and recommend the next best action and the next desktop.
The tool is for OGC processes.
Our use cases are for the RD and the RDP processes. I'm the technical project manager.
We are using Pega for automation for a client that has huge hangars where all the planes and helicopters are stationed once they are back from the journey. There is a particular person called an aero inspector who goes to each and every helicopter or plane and collects and inspects all the elements of it whether it's a small plane or a large plane, such as the engine, windshield, air conditioning, etc. It's a 300-checkpoint document that he has to fill up. We have developed a mobile application for this particular individual or for his entire team, so instead of writing it down with a pen and paper, they can now just go and do it with a few clicks. The entire thing is transmitted to Pega, and then Pega feeds it into their SED system so that everything is recorded, everything is seen, and the management has the dashboards for what's happening on the ground for various businesses. This is only for their operations in Switzerland, Germany, and Sweden. We are working with Pega's latest version.
My use cases are slightly difficult and challenging. It was largely used for automation purposes.
Mainly, we concentrate on RPA bots. However, we have a few demands where we needed RDA, their assisted bots. We need some assistance with the bot where some inputs are required from the business. 70% of the time, we concentrate on RPA bots. For the other 30%, there is also a requirement for RDA bots. Mainly, we interact with Windows web and sometimes with mainframes. Currently, we are targeting APIs as well. We are working on a few of the API-related stuff and Excel-related work, Outlook, sending email, and tracking email. In terms of third-party applications, we have multiple websites, which are web-based. Based on the client's requirement, we use it to interact with the applications.
This is a client solution that assists operational teams on a daily basis. If a client wants to automate tasks, they provide their requirements to us and we build a solution for them using Pega to deploy onto their infrastructure.
With our legacy systems, we are dependent on Pega Robotic Process Automation.
The solution is primarily used for any process automation. However, it is also is great for any DevOps deployment. It's a zero-code, no-code kind of development as well.
We are not resellers. We implement Pega Robotic Process Automation.
Right now we have large scale systems, like mainframes. It is very difficult to make changes on a mainframe. One of the more common things we are using robots for is in places where our customer service reps have to do dual entry or do entry over multiple systems. We are also trying to automate some other manual processes.
I have used Pega Robotics (OpenSpan) to automate many (~50) business processes in the banking domain. Both RPA and RDA solutions have been implemented using different types of target applications - Web, Mainframe, Windows. This tool is very apt in Desktop Automations for creating user interfaces to display consolidated data, summary results, controls(elements) to trigger any automation. I have designed typical automation for Customer care agents that will automatically have a transition from IVR to a human agent, search for current customer records in different applications and display a 360-degree view of the customer in the context window.
Here at the bank, there's a fraud investigation unit team. If they discover fraud on an account, they have to put restrictions on the banking account and/or credit cards, depending on what type of fraud it is. They also alert the end-user (or our associates) that there's a fraud on the account. After that, transfer calls are made to FIU. From our end, alerts would be sent out to different systems including the banking deposit and the credit card system as well as our main CRM. Restrictions and alerts would be set up on the accounts to make sure everyone knows there was fraud detected.
We primarily use the solution for automation in all areas of our organization.
We provide services to our clients. We have a website with monthly and daily runs in which we extract the information. Depending on the account types from the different screens on the website, we add it to an Excel spreadsheet. There is a comparison between the months to see how many are added and how many have removed the products. Once the comparison has been completed we create a comparative report and publish it to the respective stakeholders.
I use Pega Robotic Process Automation for the telecom industry. I use it for checking compliance, financial processes and HR processes.