What is your primary use case for ServiceNow IT Operations Management?

Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow.

It primarily focuses on areas such as event and incident management and automating workflows based on events and incidents. It includes automated workflows, assignment rules, and advanced event correlation capabilities. Anyone using ITOM widely utilizes these core features, especially when considering the licensing costs involved.

I have worked for organizations that use the solution for ITSM, iTerm, HRST, CSM, GRC, and SecOps.

I use the solution in my company for general incident management and service request management.

We use the solution mostly for CMDB discovery.

We use the solution on a daily basis for configuration management, capture of configuration management, consumption, and addition.

The main use case for ServiceNow IT Operations Management in my experience was to streamline and enhance various IT operations, including regular management, incident management, change management, problem management, and knowledge management.

It provides a great variety of features and modules that help optimize the operations. Automation streamlines tasks and improves efficiency, while reducing costs by leveraging machine learning and artificial intelligence.

ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization.

I use the tool to create tickets and solve incidents. It also helps us to check and review dashboards and present them to the management.

Our clients use ServiceNow IT Operations Management to manage their IT infrastructure, that is, to track all their servers and storage. The solution is deployed on the cloud provided by ServiceNow.

My company primarily uses the solution for managing our application catalog, incident management, and as a configuration management database. We also use it for lifecycle management over our applications.

We use the solution for infrastructure management and managing the changes. We have multiple teams of developers thus we come across a lot of modifications occurring daily. We handle them with the help of ServiceNow.

ITOM is a vast solution so primarily we are using cloud management or discovery event management. We also use ITOM for certification management. We're using the enterprise version which includes all modules. I'm a solutions architect.

Customers use ServiceNow IT Operations Management for IT Operations, ServiceNow Discovery, Event Management, and then service mapping for the CMDB.

Our company has forty team members who use the solution for change management, problem management, and our intake process. We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects with the backend VR process. The destroy process uses the same format.

My use cases for ServiceNow IT Operations Management include problem management, incident management, ticket management, and helping users set up IT and asset management systems.

The primary use case is mainly for our daily tracking of tickets, creating a dashboard to check the SLA or if any ticket is open or closed if any got breached.

The solution is used primarily for operations management.

My company implements the solution both on-premises and in the cloud for clients. The solution is used to discover assets, their dependencies , service mapping and implement all required ITSM modules including CMDB and Asset Management on a single platform.

We use this solution for issue tracking because we have a lot of external customers. So if any of our customers have an issue with our product, they create a ticket, and our system integrates that ticket and allows us to track it end to end when it is open. Then our CEO or engineer can go to the site and fix the issue or change each piece of data. So we use this solution for all the life cycles.

ServiceNow IT Operations Management helps in IT service management. It is based on ITL practices of service management.

We are using ServiceNow ITOM Health. We correlate alarms from different platforms and then use it for incident management.

We use ServiceNow IT Operations Management to manage the day-to-day operations of IT, as opposed to the Business Manager, which is responsible for cost management.

We primarily use the solution for our customers, which are based in Orlando, Quebec, and Paris.

ServiceNow IT Operations Management provides an ITSM (IT Service Management) ITOM (IT Operations Management) service for a client.