Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited
Real User
Top 20
2024-01-16T09:07:22Z
Jan 16, 2024
We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it.
We use the solution primarily for sales which includes prospect management, opportunity management, customer management, etc. As an insurance brokerage firm, we have various core technical processes like underwriting. We have also integrated Oracle EBS. There are different modules like the collection module and the on-claim module.
The solution is primarily used for guiding colleagues to develop new workflows and outlets. We also give certain instructions on how to utilize the system. From the business perspective, we use it for service and financial modeling and we use it in the call center model as well.
Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize...
We use Siebel primarily to store some data. Specifically, we store some billing information.
We use the solution to create customer solutions for various clients. It helps us to develop customer relationship solutions for our clients.
We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it.
We use the solution in telecom and banking domains to enhance customer experience.
We are in the enterprise business units and managing some of the product catalogs on Siebel CRM.
We use the solution primarily for sales which includes prospect management, opportunity management, customer management, etc. As an insurance brokerage firm, we have various core technical processes like underwriting. We have also integrated Oracle EBS. There are different modules like the collection module and the on-claim module.
The solution is primarily used for guiding colleagues to develop new workflows and outlets. We also give certain instructions on how to utilize the system. From the business perspective, we use it for service and financial modeling and we use it in the call center model as well.
We use this solution for order management.