My main use case for TeamViewer Business is to connect to a server and apply patches, as it provides direct access to the server when connected, which is the primary goal of using TeamViewer Business. I use TeamViewer Business for servers, laptops, and thin client configurations, needing access to help customers work with Active Directory and set up policies. It is a powerful tool that allows me to access any device anywhere and take control of the device itself. I recall a specific time I used TeamViewer Business to resolve an issue when I was working from North Africa and the server was in France. The only way to patch that server was by connecting via TeamViewer Business, as local engineers in that area did not have the necessary knowledge to run the patch.
Security and Support Engineer at a tech services company with 11-50 employees
Real User
Top 20
Nov 6, 2025
My main use case for TeamViewer Business is providing support to remote clients and users whenever they need troubleshooting for their PCs when they experience problems. When someone's PC is not working well, I connect with the client remotely, access their PC, and troubleshoot to identify where the problem is. I primarily use TeamViewer Business for support purposes. I have not extensively explored other functionalities for PCs and phones because that falls outside my job description.
Support analyst at a tech vendor with 10,001+ employees
Real User
Top 20
Nov 1, 2025
My main use case for TeamViewer Business is for accessing computers of clients to perform maintenance and debug issues. For example, I access a client's computer, identify a software problem, access the software, and fix the bug.
I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.
In my personal use case, I connected my system with the computer diagnostic center. There were some software updates and there were some temp file issues that I dealt with and I would troubleshoot using TeamViewer.
TeamViewer allows the capture of the screens of the colleagues on the network. For example, when the user works with his screen for a process and encounters a problem, he informs us or reaches out on WhatsApp. We get control of his screen and try to understand the problem and then try to solve the problem.
TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access.
Architect - Database Administration at Mitra Innovation
Real User
Top 5
Apr 27, 2022
I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees
Real User
Top 10
Mar 20, 2022
We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.
System Engineer at a tech services company with 201-500 employees
Real User
Mar 4, 2022
I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.
We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch. I use TeamViewer for personal and business use.
Chief Building Inspector at a government with 201-500 employees
Real User
Aug 27, 2021
I mostly use it for remote access to my three computers. I also use it for a pilot when I'm speaking to my inspectors out in the field. It is a subscription, so we have the latest version.
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Jun 14, 2021
We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.
IT Support Executive at a healthcare company with 51-200 employees
Real User
Feb 17, 2021
TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for example, I could access your desktop remotely to see your screen, keyboard and mouse. I'd be able to access it from anywhere in the world and I can control it just as if I was sitting in front of your system.
Maintenance Supervisor at Atlanta Metropolitan State College
Real User
Jan 9, 2020
We're using TeamViewer at the college to be able to remote in. My boss and I are the two main users. We've used it to remote into our desktops so we can monitor the HVAC program at the college, access control, etc. Plus, if we need to grab files, or something, off of our personal computers at work, we can. My boss and I both have TeamVeamer installed on PCs at the campus. We have the app on our mobile phones. I have it on my personal laptop at home along with my tablet at home. We remote into PCs at the campus, and one of those PCs is used as a server. We are using the latest version. We are using TeamViewer 15. I think we started on version 13.
Technical Support for Commercial Theater Division at a media company with 51-200 employees
Real User
Dec 25, 2019
We are in the commercial cinema theater business, like movies. We have things like simulators, advertising in commercial theaters all over the world. They sometimes have technical issues. So, we connect to see what is going on. We use TeamViewer on computers, like laptops and servers. We also have tablets, but only one or two. Whereas, we have like 1,000 Windows Servers.
We use TeamViewer's infrastructure. We have TeamViewer host clients running on devices, some wired in offices, some connected to WiFi or even cellular, and we use it to get quick access to the devices for technical support. The other use case, which is a little bit weird, is that all of our clients are in healthcare so they are very particular about who gets into their network and who has access to their network. What we've found is that when a client has our company's software on one of the servers in their network, sometimes they don't want to give us access to their network to maintain our software. So whenever they have a problem with our software, we open a TeamViewer session from a desktop inside their network to our tech support group, and that person gives us access to the server so that we can maintain our software. Again, that use case is a technical-support-type application, but it's a little bit different than us managing our own devices in the field. It is a tool that allows us to access our devices on somebody else's network under their supervision, without needing our own unfettered access. It makes it easier for IT security to approve us and it makes it easier for the client to get us in, particularly in circumstances where there's some urgency around that. The vast majority of our users use TeamViewer on Windows machines. Some are desktops, some are tablets, and the latter range from a Surface Pro to a more substantial, military-ruggedized type of tablet.
IT Director at a healthcare company with 51-200 employees
Real User
Dec 23, 2019
The use case is mainly PC and laptop support for our internal staff, where TeamViewer is distributed locally through Group Policy. Occasionally, we will use it to assist clients having trouble with our services, and in those cases, we will send them a customized linked invitation through TeamViewer.
It allows us to access some of our remote sites, especially if we're having internal issues such as a VPN tunnel dropped from site-to-site. We can still connect to the local machines at the different offices as long as we still have an internet connection, and we can log in and troubleshoot networking issues remotely. TeamViewer is installed specifically on our desktop machines. We do also use some laptops that are on Windows 10, and there are a couple of Mac OS X machines we've used to remotely connect.
GIS Developer at a transportation company with 11-50 employees
Real User
Dec 5, 2019
We use it for interacting with other employees. They'll have TeamViewer, but they're working from home in another state. We link up our computers and, that way, it's almost like we're sitting next to each other. We can see what the other is doing on his computer. We do use the technical support mode sometimes, which is the same thing as collaboration. You just log in to somebody's computer and fix that computer remotely.
ROV Technical Superintendent at a energy/utilities company with 1-10 employees
Real User
Dec 3, 2019
I am using it more for meetings with my colleagues who happen to be at another worksite. I am using the meeting functionality more often now, compared to the remote-control functionality which I used more often previously. I use it on a Windows PC.
My primary use case for TeamViewer is all of my remote support. I use it throughout the organization for remotely supporting my accounting customers. I have a number of clients who use different ERP systems that I support and I use TeamViewer to connect to their computers, resolve issues, do work after hours, and provide remote training, etc. I don't use a lot of any of their managed alerts or any of that kind of thing cause I'm on the intersection between IT and finance. But I'm definitely using it quite frequently, and I'm using it to generate billing as well through the TeamViewer logs. I don't deviate a lot from the very standard usage. It's along the lines of, "Oh, a client is phoning." I answer the phone, connect to them remotely, resolve their issue, document what I did, and on I go. We don't use a lot of the sophisticated features of TeamViewer. We do programming, data repair, development, and troubleshooting, but as far as TeamViewer goes, we don't get fancy with it. We just want to make sure that we serve the client and then get paid for it.
The primary use case is getting access to various test machines from one location. AirTies makes smart WiFi technology which end up in people's homes. I set it up in a house with WiFi devices. We test our Extenders and gateways with a bunch of clients using TeamViewer. I can access the clients to view the data being collected or what's connecting to wired ports. I do this locally, and sometimes, I access the home office in Istanbul. It is used on a mix of Mac and Windows machines. Even though we have Android and iOS devices to test for WiFi devices, we haven't put TeamViewer on them yet. We have a lot of IOT devices, but we haven't used TeamViewer that much manage them or get to them. While I'm open to it, I'm not sure of the roadmap for the rest of the QA team.
We use it for remote access to other machines. That was the main reason why we bought it. It is for our help desk and support guys to access remote users' machines. Our users have it on their laptops. We can also do a bit of remote support for Apple devices, but it is basically a screen share. You can just see their screen. You can't manipulate anything, but you can see what they are looking at on their screens. Therefore, it's mostly for laptops, desktop machines, and the PC environment. It is mostly for the regular support, for anybody who is having issues with a machine. I use the solution quite a bit. I love it.
Director of IT at Chester County Intermediate Unit
Real User
Apr 23, 2019
We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60 servers. Our environment is primarily macOS, with about 95% of end-users on Macs, but our servers split between Windows and macOS. We also have some digital signage devices that run Linux, and we use TeamViewer to control them as well. We ran TeamViewer concurrently with LogMeIn for about year as we evaluated TeamViewer as a replacement. TeamViewer's superior remote quality (especially in low-bandwidth situations) and ease of mass deployment, combined with LogMeIn's serious and longstanding bugs led us to recently discontinue LogMeIn in favor of TeamViewer.
I wanted something which I could use to control other computers over the internet, and then I found TeamViewer, and it worked great. I can control any customer's PC right from my computer with ease.
We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location.
IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.
TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core...
My main use case for TeamViewer Business is to connect to a server and apply patches, as it provides direct access to the server when connected, which is the primary goal of using TeamViewer Business. I use TeamViewer Business for servers, laptops, and thin client configurations, needing access to help customers work with Active Directory and set up policies. It is a powerful tool that allows me to access any device anywhere and take control of the device itself. I recall a specific time I used TeamViewer Business to resolve an issue when I was working from North Africa and the server was in France. The only way to patch that server was by connecting via TeamViewer Business, as local engineers in that area did not have the necessary knowledge to run the patch.
My main use case for TeamViewer Business is providing support to remote clients and users whenever they need troubleshooting for their PCs when they experience problems. When someone's PC is not working well, I connect with the client remotely, access their PC, and troubleshoot to identify where the problem is. I primarily use TeamViewer Business for support purposes. I have not extensively explored other functionalities for PCs and phones because that falls outside my job description.
My main use case for TeamViewer Business is for accessing computers of clients to perform maintenance and debug issues. For example, I access a client's computer, identify a software problem, access the software, and fix the bug.
I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.
I use the solution in my company more for collaboration amongst different teams and for coordinating and having virtual calls and meetings.
Screen sharing and taking control of the remote computer environment to fix things were the basic use cases.
In my personal use case, I connected my system with the computer diagnostic center. There were some software updates and there were some temp file issues that I dealt with and I would troubleshoot using TeamViewer.
TeamViewer allows the capture of the screens of the colleagues on the network. For example, when the user works with his screen for a process and encounters a problem, he informs us or reaches out on WhatsApp. We get control of his screen and try to understand the problem and then try to solve the problem.
TeamViewer can be used for remote accessing computer systems.
The technical support team assists with TeamViewer and performs repairs and installations remotely.
We use TeamViewer to offer remote help to customers and colleagues.
We are using TeamViewer to support our users. It is used for technical support.
I use TeamViewer for technical support remotely.
TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access.
We use TeamViewer to do remote troubleshooting with our technology provider.
I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.
We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.
I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.
We use TeamViewer for our help desk to manage and troubleshoot remotely.
I use TeamViewer for remote support, connecting to PCs, and transferring files.
We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch. I use TeamViewer for personal and business use.
I mainly use TeamViewer for support.
I mostly use it for remote access to my three computers. I also use it for a pilot when I'm speaking to my inspectors out in the field. It is a subscription, so we have the latest version.
We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.
It is generally used for remote control for remote support.
TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for example, I could access your desktop remotely to see your screen, keyboard and mouse. I'd be able to access it from anywhere in the world and I can control it just as if I was sitting in front of your system.
We're using TeamViewer at the college to be able to remote in. My boss and I are the two main users. We've used it to remote into our desktops so we can monitor the HVAC program at the college, access control, etc. Plus, if we need to grab files, or something, off of our personal computers at work, we can. My boss and I both have TeamVeamer installed on PCs at the campus. We have the app on our mobile phones. I have it on my personal laptop at home along with my tablet at home. We remote into PCs at the campus, and one of those PCs is used as a server. We are using the latest version. We are using TeamViewer 15. I think we started on version 13.
We are in the commercial cinema theater business, like movies. We have things like simulators, advertising in commercial theaters all over the world. They sometimes have technical issues. So, we connect to see what is going on. We use TeamViewer on computers, like laptops and servers. We also have tablets, but only one or two. Whereas, we have like 1,000 Windows Servers.
We use TeamViewer's infrastructure. We have TeamViewer host clients running on devices, some wired in offices, some connected to WiFi or even cellular, and we use it to get quick access to the devices for technical support. The other use case, which is a little bit weird, is that all of our clients are in healthcare so they are very particular about who gets into their network and who has access to their network. What we've found is that when a client has our company's software on one of the servers in their network, sometimes they don't want to give us access to their network to maintain our software. So whenever they have a problem with our software, we open a TeamViewer session from a desktop inside their network to our tech support group, and that person gives us access to the server so that we can maintain our software. Again, that use case is a technical-support-type application, but it's a little bit different than us managing our own devices in the field. It is a tool that allows us to access our devices on somebody else's network under their supervision, without needing our own unfettered access. It makes it easier for IT security to approve us and it makes it easier for the client to get us in, particularly in circumstances where there's some urgency around that. The vast majority of our users use TeamViewer on Windows machines. Some are desktops, some are tablets, and the latter range from a Surface Pro to a more substantial, military-ruggedized type of tablet.
The use case is mainly PC and laptop support for our internal staff, where TeamViewer is distributed locally through Group Policy. Occasionally, we will use it to assist clients having trouble with our services, and in those cases, we will send them a customized linked invitation through TeamViewer.
It allows us to access some of our remote sites, especially if we're having internal issues such as a VPN tunnel dropped from site-to-site. We can still connect to the local machines at the different offices as long as we still have an internet connection, and we can log in and troubleshoot networking issues remotely. TeamViewer is installed specifically on our desktop machines. We do also use some laptops that are on Windows 10, and there are a couple of Mac OS X machines we've used to remotely connect.
We use it for interacting with other employees. They'll have TeamViewer, but they're working from home in another state. We link up our computers and, that way, it's almost like we're sitting next to each other. We can see what the other is doing on his computer. We do use the technical support mode sometimes, which is the same thing as collaboration. You just log in to somebody's computer and fix that computer remotely.
I am using it more for meetings with my colleagues who happen to be at another worksite. I am using the meeting functionality more often now, compared to the remote-control functionality which I used more often previously. I use it on a Windows PC.
My primary use case for TeamViewer is all of my remote support. I use it throughout the organization for remotely supporting my accounting customers. I have a number of clients who use different ERP systems that I support and I use TeamViewer to connect to their computers, resolve issues, do work after hours, and provide remote training, etc. I don't use a lot of any of their managed alerts or any of that kind of thing cause I'm on the intersection between IT and finance. But I'm definitely using it quite frequently, and I'm using it to generate billing as well through the TeamViewer logs. I don't deviate a lot from the very standard usage. It's along the lines of, "Oh, a client is phoning." I answer the phone, connect to them remotely, resolve their issue, document what I did, and on I go. We don't use a lot of the sophisticated features of TeamViewer. We do programming, data repair, development, and troubleshooting, but as far as TeamViewer goes, we don't get fancy with it. We just want to make sure that we serve the client and then get paid for it.
The primary use case is getting access to various test machines from one location. AirTies makes smart WiFi technology which end up in people's homes. I set it up in a house with WiFi devices. We test our Extenders and gateways with a bunch of clients using TeamViewer. I can access the clients to view the data being collected or what's connecting to wired ports. I do this locally, and sometimes, I access the home office in Istanbul. It is used on a mix of Mac and Windows machines. Even though we have Android and iOS devices to test for WiFi devices, we haven't put TeamViewer on them yet. We have a lot of IOT devices, but we haven't used TeamViewer that much manage them or get to them. While I'm open to it, I'm not sure of the roadmap for the rest of the QA team.
We use it for remote access to other machines. That was the main reason why we bought it. It is for our help desk and support guys to access remote users' machines. Our users have it on their laptops. We can also do a bit of remote support for Apple devices, but it is basically a screen share. You can just see their screen. You can't manipulate anything, but you can see what they are looking at on their screens. Therefore, it's mostly for laptops, desktop machines, and the PC environment. It is mostly for the regular support, for anybody who is having issues with a machine. I use the solution quite a bit. I love it.
We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60 servers. Our environment is primarily macOS, with about 95% of end-users on Macs, but our servers split between Windows and macOS. We also have some digital signage devices that run Linux, and we use TeamViewer to control them as well. We ran TeamViewer concurrently with LogMeIn for about year as we evaluated TeamViewer as a replacement. TeamViewer's superior remote quality (especially in low-bandwidth situations) and ease of mass deployment, combined with LogMeIn's serious and longstanding bugs led us to recently discontinue LogMeIn in favor of TeamViewer.
I wanted something which I could use to control other computers over the internet, and then I found TeamViewer, and it worked great. I can control any customer's PC right from my computer with ease.
The primary use case is remote support.
Accessing unattended servers, Mac, Linux, Windows, Raspberry.
We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location.
IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.